Hey guys. I dropped my sensation and the screen cracked, but is still usable. I'm with t mobile, and was wondering if there's anyway I can get a replacement or something. Does anybody have experience in dealing with this?
Sent from my HTC Sensation XE with Beats Audio using XDA App
Do you have the insurance?
If so, you can pay a small fee to replace it.
If not, find a repair center.
Sent from my Coredroided Sensation!
Here's a secret. Add a line on to your account. You don't have to activate it but add insurance on it. Set your phone back to factory settings put your new sim card in and file your claim.
The way T-Mobile works with insurence is by which phone the sim card is in.
Sent from my HTC Sensation z710e using XDA App
Related
Hey guys,
I bought my Sensation 9 days ago (Black Friday) on a new contract at Target, for $50. Cant turn that down. Anyhow I rooted it, and moments ago i dropped it, with the cord it the phone. The chip in the plug it port is crooked and i cant plug in the phone or charge it. If i go back to Target today do you think they'll replace it for free? I wasnt sure with the whole losing your warrenty with rooted, or if they would even do it. Thanks
Your warrantee for the store should still be valid. They will return it for you and they will return the phone back as defective. But you should get a replacement phone through target.
By the way you should've went to Walmart they give you 100 dollar gift card for any smartphone you get on a new or upgraded contract. And they match the proce of anyone. Besides they have the sensation for 48
Maybe think about that?
Sent from my HTC Sensation XE with Beats Audio using XDA App
rddocke said:
Your warrantee for the store should still be valid. They will return it for you and they will return the phone back as defective. But you should get a replacement phone through target.
By the way you should've went to Walmart they give you 100 dollar gift card for any smartphone you get on a new or upgraded contract. And they match the proce of anyone. Besides they have the sensation for 48
Maybe think about that?
Sent from my HTC Sensation XE with Beats Audio using XDA App
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Do you think I need to unroot the phone for then to replace it? And dang! I wish I would've known that about wal-mart. There parents too many around me, the closest one is a long way.
Thanks though for the help! Ill be going in a few hours
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA App
ok easy fix kill battery and bring it back tell them you have been busy and you just now getting to it and you see the phone is messed up and wont keep a charge dont draw attion to chip but if they see it tell them thats how you got it may have to fight custumer always right and you want a replace ment not refund so they still get paid
dont worry about root if you kill battery they cant tell or dont know how just put stock rom in
and tmob has a 15day return at store 30days if you call
How did it go you green or what
Sent from my HTC Sensation 4G using xda premium
They won't even ask many questions, just bring it back all packaged up they won't bother to undo it then. Get your money back go to walmart and get that deal over there. Profit
Sent from my HTC Sensation Z710e using XDA App
All went well, returned the phone and headed to Walmart, they gave me a sensation for $48 and the gift card!
Thanks everyone
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA App
Dammit!!! I cracked my screen tonight.
Am gonna try and get it repaired under warranty but need a little guidance reverting back to stock Vodafone Australia ROM.
So far I have a nandroid copy of my original stock Rom (Gingerbread 2.3.5) and have downloaded the required firmware from Kohr's thread.
What I want to know is: if i restore my stock rom and flash the firmware,
can I then follow viper's thread to get s- on...etc...?
Or do I have to find the stock RUU and install that instead?
Sent from my HTC Sensation XE with Beats Audio using XDA
XdividerX said:
Dammit!!! I cracked my screen tonight.
Am gonna try and get it repaired under warranty but need a little guidance reverting back to stock Vodafone Australia ROM.
So far I have a nandroid copy of my original stock Rom (Gingerbread 2.3.5) and have downloaded the required firmware from Kohr's thread.
What I want to know is: if i restore my stock rom and flash the firmware,
can I then follow viper's thread to get s- on...etc...?
Or do I have to find the stock RUU and install that instead?
Sent from my HTC Sensation XE with Beats Audio using XDA
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Click to collapse
Stock RUU will be hard to find, no? (Considering that it's branded)
Please wait for a senior member to guide you though. I'm not absolutely sure about how you can go back to stock.
And how exactly did the screen crack? Gorilla glass is pretty strong! :O
You wont get physical damage fixed under warranty. It's a warranty, not insurance.
Rusty! said:
You wont get physical damage fixed under warranty. It's a warranty, not insurance.
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Click to collapse
Sorry.. its insurance I have. I pay $10 extra a month that covers any self damage...
I have a 18 month old that was pretty heavy handed with his toys and my phone..
Sent from my HTC Sensation XE with Beats Audio using XDA
Since this is an insurance issue not a warranty issue tell ins you lost phone NOT STOLEN. This will allow you to keep your phone for spare parts and you won't have to worry about going back to stock. It sucks when you break your phone and they want you to pay a deductible and return your old phone. Keep it easy en if you don't need spare parts someone does
Sent from my SGH-T959V using XDA
You also can fix it yourself if you don't want to do a insurance claim, just a option.
Sent from my HTC Sensation Z710e using xda premium
anoymonos said:
Since this is an insurance issue not a warranty issue tell ins you lost phone NOT STOLEN. This will allow you to keep your phone for spare parts and you won't have to worry about going back to stock. It sucks when you break your phone and they want you to pay a deductible and return your old phone. Keep it easy en if you don't need spare parts someone does
Sent from my SGH-T959V using XDA
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Yeah my only problem with this is that I lost my phone in January and had it replaced through insurance that cost me 260.. I can't afford to pay that again right now and am pretty sure replacing the screen will be cheaper.
Sent from my HTC Sensation XE with Beats Audio using XDA
Dam I could of got two phones for that price with tmobile and ins is only 8 bucks a month for insurance. Ok if you are going to buy a screen I would suggest buying the lcd screen as well they are very delicate. I replaced a digitizer in a G2 and was super careful and still lcd got messed up. At worst you will have an extra lcd screen. My wife ran her sensation over with her car looked horrible but was still fully functional. Don't know how bad your cracked is but maybe you can just deal with the cracked until your next upgrade
Sent from my SGH-T959V using XDA
Rusty! said:
You wont get physical damage fixed under warranty. It's a warranty, not insurance.
Click to expand...
Click to collapse
I dropped my XE and cracked the USB-input and it went under warranty
The crack is on the top right corner and the phone is still functional.. but I don't know of I can hold out till my upgrade in 6 months!! It's already annoying me..hmmm.. what to do?
Sent from my HTC Sensation XE with Beats Audio using XDA
maybe give it a go at replacing it yourself. Espically if its really bothering you, if you feel comfortable doing things like that. If you don't feel comfortable changing it yourself, for sure use
Insurance to fix it! Hope this helps . Good luck either way! Hope you get it fixed soon.
Sent from my HTC Sensation Z710e using xda premium
So this is an accumulation of dust that has graduatedly built in my pocket. And now it is under my Sensation's screen. It's a T-Mobile phone and I acquired it through a trade here on XDA, can HTC still cover it? Is their warranty still active if I acquired it that way? Because I want them to fix this and seal it off so the dust doesn't come back once again. Because there's no correct DIY. Any suggestions? And yes I'll unroot it and reset everything before I send it in.
I don't think you can do any warranty work through T-Mobile. But the warranty is exchangeable so you can contact HTC and they will ask you for the IMEI number and maybe the serial number. And if the device is still under warranty they will still honor the warranty.
Mine has around the same amount of dust in the same spot. Is it true that HTC updates your firmware when you return it to them to fix it, and you will not longer be able to root it?
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I got my sensation repaired 3 times under warranty rooted and being the second owner so they should. Third time they put in a brand spanking new screen
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webstar1 said:
I got my sensation repaired 3 times under warranty rooted and being the second owner so they should. Third time they put in a brand spanking new screen
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
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I called in today and I am still under warranty . They're replacing the digitizer, the gorilla glass, and cleaning the dust, then sealing it up.
Please use existing threads for such issues.
A simple search for "dust" reveals multiple possible threads.
Closed.
Hey Guys
First of all, Hi! Ive had several devices over the years, so Im not new to XDA, but just to this side of them. So i bought a used HTC One S for Tmobile, Loving it, but then the power button started working intermittently, shades of my nexus one, now it doesn't work at all. I have tried taking off the sim cover and pushing the button directly, but it just won't work. So, I am using a shake to unlock app, but what happens if it dies?
Does anybody have any idea how to fix this? Or is this common with this model?
Regards
Trevor
It's a hardware issue. Warranty exchange it.
Sent from my HTC VLE_U using xda premium
I know energy rom has a tweak to let you wake with volume keys.
As far as fixing it, I can't help.
Sent from my HTC VLE_U using xda premium
will they honor the warranty since i bought it used?
If you dont have the receipts they will probably not exchange it =\
The warranty statement says it applies only to the original buyer.
It can be transferred if sold where HTC as consented in writing to the transfer.
(I'm quoting the warranty statement article 1 here, don't ask me what they mean by that)
Sent from my HTC One S using xda premium
Call HTC see what they say. It should be covered under warranty and they don't as if your the original buyer. I'm sure thy will help you out. Normally thy just ask for the serial to see if its still covered. Good luck.
Sent from my HTC One S
T-Mobile USA
stock
Please update this thread if you try to get it replaced under warranty. I purchased mine used, so I'm curious about the warranty.
Sent from my MB525 using Tapatalk 2
They are going to cover it under warranty! but I won't have it for up to 3 weeks....
Sent from my HTC VLE_U using XDA
T-mobile or HTC?
Sent from my HTC One S
T-Mobile USA
stock
6370 said:
T-mobile or HTC?
Sent from my HTC One S
T-Mobile USA
stock
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I'd be interested in this too. I know that TMO is really helpful, but not so much so with exchanging handsets. What is HTC Customer Service like? Clearly not terrible...
I got a used hd2 a wile back and the touch screen went out on it. All HTC did was ask for the serial # for warranty varification. and they replaced the front screen for free. All I paid was over night shipping to them. They replaced the screen and shipped my hd2 back to me that same day they got it. One day turn around was awsome. Maybe I got lucky but I was still vary impressed with there service.
Sent from my HTC One S
T-Mobile USA
stock
HTC apparently they don't care about original owner or not...just is it in the warranty period.
Trev
Sent from my HTC VLE_U using XDA
I find HTC has the best dedication to the customer they really honor their relationships
(EXCEPT IN CASES OF GPL COMPLIANCE WHERE THEY ARE NEGLIGENT AND PERPETUAL VIOLATORS THEREOF)
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Moved To Q&A
Please Post questions in the Q&A section
HTC damaged my phone. It's showing these horizontal lines across the screen and they won't repair it for me or give me a replacement phone. I was thinking of calling tmobile and asking if they can give me a replacement, but do I tell them that HTC have damaged my phone or that it just happened by itself? I don't want to say the wrong thing.
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