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Tmobile Return Policy?

Hey guys,
I bought my Sensation 9 days ago (Black Friday) on a new contract at Target, for $50. Cant turn that down. Anyhow I rooted it, and moments ago i dropped it, with the cord it the phone. The chip in the plug it port is crooked and i cant plug in the phone or charge it. If i go back to Target today do you think they'll replace it for free? I wasnt sure with the whole losing your warrenty with rooted, or if they would even do it. Thanks

Your warrantee for the store should still be valid. They will return it for you and they will return the phone back as defective. But you should get a replacement phone through target.
By the way you should've went to Walmart they give you 100 dollar gift card for any smartphone you get on a new or upgraded contract. And they match the proce of anyone. Besides they have the sensation for 48
Maybe think about that?
Sent from my HTC Sensation XE with Beats Audio using XDA App

rddocke said:
Your warrantee for the store should still be valid. They will return it for you and they will return the phone back as defective. But you should get a replacement phone through target.
By the way you should've went to Walmart they give you 100 dollar gift card for any smartphone you get on a new or upgraded contract. And they match the proce of anyone. Besides they have the sensation for 48
Maybe think about that?
Sent from my HTC Sensation XE with Beats Audio using XDA App
Click to expand...
Click to collapse
Do you think I need to unroot the phone for then to replace it? And dang! I wish I would've known that about wal-mart. There parents too many around me, the closest one is a long way.
Thanks though for the help! Ill be going in a few hours
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA App

ok easy fix kill battery and bring it back tell them you have been busy and you just now getting to it and you see the phone is messed up and wont keep a charge dont draw attion to chip but if they see it tell them thats how you got it may have to fight custumer always right and you want a replace ment not refund so they still get paid
dont worry about root if you kill battery they cant tell or dont know how just put stock rom in
and tmob has a 15day return at store 30days if you call

How did it go you green or what
Sent from my HTC Sensation 4G using xda premium

They won't even ask many questions, just bring it back all packaged up they won't bother to undo it then. Get your money back go to walmart and get that deal over there. Profit
Sent from my HTC Sensation Z710e using XDA App

All went well, returned the phone and headed to Walmart, they gave me a sensation for $48 and the gift card!
Thanks everyone
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA App

HTC 1-Year Manufacturer Warranty

I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?

grimey01 said:
I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?
Click to expand...
Click to collapse
I doubt they'll care. You may get lucky, but you better be, like, megaball winner lucky.
Sent from my HTC Glacier using XDA

i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck

zguithues said:
i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck
Click to expand...
Click to collapse
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow

grimey01 said:
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow
Click to expand...
Click to collapse
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium

eqjunkie829 said:
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium
Click to expand...
Click to collapse
Same except for 6 months. I am a flashaholic. So no worries.
Sent from my Sense 4.0 Glacier using XDA Premium.

I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium

well i just rooted and backed up my nandroid from my mt4g
everything working perfectly, i couldnt care less about the eMMC anymore, i just wont mess with it and crackflash with the mt4g instead
but the screen.. its a HUGE difference compared to the sony display used on my mt4g

jjbadd385 said:
I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
I do believe that there was a bad batch of emmc chips, but I don't think that all of that batch was bad. I think that only a portion of them are doomed to fail.
Sent from my Glacier using xda premium

HTC warranty

I bought mine off Craigslist so I don't have T-Mobile warranty. I have a small crack on the top left of screen. Will htc cover that? Also how easy is it to unroot? And if they send me a different phone will I be able to root it? In case of newer boot loader?
Posted by my Inquisitioned Sensation

rickyiswhite said:
I bought mine off Craigslist so I don't have T-Mobile warranty. I have a small crack on the top left of screen. Will htc cover that? Also how easy is it to unroot? And if they send me a different phone will I be able to root it? In case of newer boot loader?
Posted by my Inquisitioned Sensation
Click to expand...
Click to collapse
Hi,
Yes ,no matter who owns the phone,the warranty is still valid.
I doubt ,though,that a cracked screen would be covered.
Ring HTC,and see.
Unroot and s-on can be found HERE
Any phone that is currently returned,seems to come back with a 1.29 hboot.
It is getting increasingly more difficult to unroot,s-off etc.

Cheaper faster to YouTube screen replacement do ur self
Sent from my Sensation using xda premium

Well being 17 and jobless I'll have to wait a bit to get $40 lol
Posted by my Inquisitioned Sensation

so does anyone know if HTC covers screen cracks in manufacturers warranty?
Posted by my Inquisitioned Sensation

Why not go to the horse's mouth and ASK HTC?
Is something wrong with going to their website and reading their warranty terms?
Sent from my SPH-D710

rickyiswhite said:
Did I ask for your dickhead response? No. If you don't know the answer to a question then don't answer it
Posted by my Inquisitioned Sensation
Click to expand...
Click to collapse
Perhaps this could clear it up for you as well as others with the same problem?:
http://www.htc.com/www/help/warranty-statement/

don't think phisical damage is covered at all from drops to tiny scratches on my screen from a key ugh
Sent from my Sensation using xda premium

craven667 said:
don't think phisical damage is covered at all from drops to tiny scratches on my screen from a key ugh
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
Guess ill have to resort to YouTube and a new digitizer
Posted by my Inquisitioned Sensation

Look at Dat Dust

So this is an accumulation of dust that has graduatedly built in my pocket. And now it is under my Sensation's screen. It's a T-Mobile phone and I acquired it through a trade here on XDA, can HTC still cover it? Is their warranty still active if I acquired it that way? Because I want them to fix this and seal it off so the dust doesn't come back once again. Because there's no correct DIY. Any suggestions? And yes I'll unroot it and reset everything before I send it in.

I don't think you can do any warranty work through T-Mobile. But the warranty is exchangeable so you can contact HTC and they will ask you for the IMEI number and maybe the serial number. And if the device is still under warranty they will still honor the warranty.

Mine has around the same amount of dust in the same spot. Is it true that HTC updates your firmware when you return it to them to fix it, and you will not longer be able to root it?
Sent from my HTC Sensation using Tapatalk 2

I got my sensation repaired 3 times under warranty rooted and being the second owner so they should. Third time they put in a brand spanking new screen
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium

webstar1 said:
I got my sensation repaired 3 times under warranty rooted and being the second owner so they should. Third time they put in a brand spanking new screen
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
Click to expand...
Click to collapse
I called in today and I am still under warranty . They're replacing the digitizer, the gorilla glass, and cleaning the dust, then sealing it up.

Please use existing threads for such issues.
A simple search for "dust" reveals multiple possible threads.
Closed.

How to brick a onex

This may sound strange...but i need to find a way to brick my phone so that not even the bootloader will work.
i tried flashing different roms from different phones but everything seems to have a script to check phone models now so it wont let me flash.
i also tried to wipe everything, cache, system and stuff and force rebooting, doesnt work either.
any ideas?

May I ask why you want to do this?
Sent from my Galaxy Nexus using xda app-developers app

Why would you want to do such thing?
Sent from my Galaxy Nexus using xda app-developers app

My earpiece volume is very low to the point i cant hear anyone while walking on the street.
i borrowed my sisters onex and hers was totally fine.
i have a service plan through futureshop but they wont take it back if i modified it (they are smart enough to check bootloader which says tampered and stuff all over it)
so in order for me to fix it/get a new one i have to brick it to the point where they cant even see the tampering

Sizzlincok said:
My earpiece volume is very low to the point i cant hear anyone while walking on the street.
i borrowed my sisters onex and hers was totally fine.
i have a service plan through futureshop but they wont take it back if i modified it (they are smart enough to check bootloader which says tampered and stuff all over it)
so in order for me to fix it/get a new one i have to brick it to the point where they cant even see the tampering
Click to expand...
Click to collapse
So you want help to commit insurance fraud? There is a saying "pull down your pants to play and you will pull out your wallet and pay". That's the risk of modding.
Sent from my HTC One X using xda premium

Well, you play you pay.
Next time, if you wanna play, research what phone to get first.
I do not believe anybody is going to help you, in fact this question is perse against xda regulations I believe.
Moderators, please close this thread!
Sent from my Galaxy Nexus using xda app-developers app

pull the phone from the unibody, sip the battery wires, put back in unibody and return it

There are countless posts about people hardbricking with recoveries and such.
Do your research... Seriously
Sent from my HTC One XL using Tapatalk 2

This dude is a joke... Research ur ****..and then you won't look like a tool.
Sent from my HTC One XL using Tapatalk 2

His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app

Flash something from another device that will fit on the partition.. That ought to the trick.
Sent from my HTC One X

dalvarez0312 said:
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
When did his earpiece start being defective ? I'm sure it didn't come after rooting? he should have gotten a replacement before and than got a new one and than flashed away...butthere is a warning on every root guide that it will void your warranty but oh well.......on a another note if the op wants to brick his phone go to international one x forums and flash coredroid or android revolution roms if u want to do some damage to that baby

dalvarez0312 said:
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
I've discussed this many times, unlocking your bootloader does NOT void your warranty.
HTC says it MAY void your warranty.
Flash a ruu and send it back would be the ethical way to go. They don't check the bootloader, they probably send it to HTC or some sort of repair center.
Me personally I would brick it to reduce the chance of them trying to stick me with the cost of the phone. But I wouldnt tell anyone
Sent from my HTC One XL using Tapatalk 2

dalvarez0312 said:
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
Thanks for the support
something this forum clearly lacks
omario8484 said:
When did his earpiece start being defective ? I'm sure it didn't come after rooting? he should have gotten a replacement before and than got a new one and than flashed away...butthere is a warning on every root guide that it will void your warranty but oh well.......on a another note if the op wants to brick his phone go to international one x forums and flash coredroid or android revolution roms if u want to do some damage to that baby
Click to expand...
Click to collapse
Actually yes this problem happened after root/bootloader unlock
I am not the only one with this problem and it hasnt been the first phone ive had with this problem either
It was fine for a couple of months and then it was on and off, sometimes the volume will be normal in calls and sometimes it wont
then it just fully dies and stays a low volume
had the exact same problem with my evo3d and xperia arc
superchilpil said:
Me personally I would brick it to reduce the chance of them trying to stick me with the cost of the phone. But I wouldnt tell anyone
Click to expand...
Click to collapse
I feel the same
but i spent a long time trying different ways to do it and nothing worked.
its not as easy as my other phones

Wouldn't a bricked device be more suspicious than a defective earpiece? What would be the situation you could brick a device without unlocking the bootloader, or using a microwave? They can verify the earpiece is bad. I have some sort of defect with the screen, like a scratch or smudge between the LCD and the glass. I was just going to send it back with the bl relocked. But, my new one came with 2.20 already on it. So, I sent it back and will try again later for another, or if an exploit is found for 2.20, or take them up on the early upgrade GS III offer.
How bad is the earpiece issue? Worse than running stock sense? You may want to wait until you get a replacement to decide what to do.
Sent from my HTC One X

Use adb
Fastboot erase bootloader
Sent from my Nexus 7 using xda premium

quarlow said:
Wouldn't a bricked device be more suspicious than a defective earpiece? What would be the situation you could brick a device without unlocking the bootloader, or using a microwave? They can verify the earpiece is bad. I have some sort of defect with the screen, like a scratch or smudge between the LCD and the glass. I was just going to send it back with the bl relocked. But, my new one came with 2.20 already on it. So, I sent it back and will try again later for another, or if an exploit is found for 2.20, or take them up on the early upgrade GS III offer.
How bad is the earpiece issue? Worse than running stock sense? You may want to wait until you get a replacement to decide what to do.
Sent from my HTC One X
Click to expand...
Click to collapse
Good point. How would he explain the brick anyway?
Sent from my Speak and Spell

danny39 said:
Good point. How would he explain the brick anyway?
Sent from my Speak and Spell
Click to expand...
Click to collapse
I left my phone on the charger overnight and when I woke up it wouldn't turn on
They go through a process asking you to do certain things then the issue a replacement
Sent from my HTC One XL using Tapatalk 2

He doesn't need to explain it. He's a customer and his phone doesn't work any more.
Sent from my Nexus 7 using xda premium

there still going to ask what happened though. i bricked mine and told them i got the 2.20 update and i was watching a movie while (not on my phone) it installed and after a while checked on it and it was off and wouldnt charge or turn on. but now im on my second 2.20 replacement. first had a bad speakephone and service was crap. and this one the whites are not as white as they should be and are more pinkish and tan.