I bought mine off Craigslist so I don't have T-Mobile warranty. I have a small crack on the top left of screen. Will htc cover that? Also how easy is it to unroot? And if they send me a different phone will I be able to root it? In case of newer boot loader?
Posted by my Inquisitioned Sensation
rickyiswhite said:
I bought mine off Craigslist so I don't have T-Mobile warranty. I have a small crack on the top left of screen. Will htc cover that? Also how easy is it to unroot? And if they send me a different phone will I be able to root it? In case of newer boot loader?
Posted by my Inquisitioned Sensation
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Hi,
Yes ,no matter who owns the phone,the warranty is still valid.
I doubt ,though,that a cracked screen would be covered.
Ring HTC,and see.
Unroot and s-on can be found HERE
Any phone that is currently returned,seems to come back with a 1.29 hboot.
It is getting increasingly more difficult to unroot,s-off etc.
Cheaper faster to YouTube screen replacement do ur self
Sent from my Sensation using xda premium
Well being 17 and jobless I'll have to wait a bit to get $40 lol
Posted by my Inquisitioned Sensation
so does anyone know if HTC covers screen cracks in manufacturers warranty?
Posted by my Inquisitioned Sensation
Why not go to the horse's mouth and ASK HTC?
Is something wrong with going to their website and reading their warranty terms?
Sent from my SPH-D710
rickyiswhite said:
Did I ask for your dickhead response? No. If you don't know the answer to a question then don't answer it
Posted by my Inquisitioned Sensation
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Perhaps this could clear it up for you as well as others with the same problem?:
http://www.htc.com/www/help/warranty-statement/
don't think phisical damage is covered at all from drops to tiny scratches on my screen from a key ugh
Sent from my Sensation using xda premium
craven667 said:
don't think phisical damage is covered at all from drops to tiny scratches on my screen from a key ugh
Sent from my Sensation using xda premium
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Guess ill have to resort to YouTube and a new digitizer
Posted by my Inquisitioned Sensation
Related
I noticed a very tiny scratch on the edge of my screen, and I was wondering what the best way to remove it would be. Does anyone have any personal success stories?
Sounds like an opportunity to make the situation worse, the only thing I could think of might be something that fills in scratches on eye glasses, I've seen something somewhere for that.
Sent from my HTC Sensation 4G using XDA Premium App
Try best buy. I was there yesterday looking for phone accessories for my sensation and I saw a scratch repair kit for lcd screens. Just ask for it.
brusko1972 said:
Try best buy. I was there yesterday looking for phone accessories for my sensation and I saw a scratch repair kit for lcd screens. Just ask for it.
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Thanks for the tip! I'll have to check them out.
Sent from my HTC Sensation 4G
Take some vix chest rub and rub a little on the screen then wipe the excess away and it should look somewhat normal
Sent from my HTC Sensation 4G using Tapatalk
Or you could just apply a screen protector on it. Sometimes it hepls hiding the scratch.
Sent from my HTC Sensation 4G using XDA Premium App
Do NOT under any circumstance use an "LCD Polishing Kit" on a capacitive touch screen. You can literally polish away the capacitive layer on the glass, rendering the screen incapable of detecting a touch. Hide it, or order a new screen online.
TheBiles said:
I noticed a very tiny scratch on the edge of my screen, and I was wondering what the best way to remove it would be. Does anyone have any personal success stories?
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Get rid of it by getting a new phone. I'm assuming it's still under warranty.
Sent from my HTC Sensation 4G using XDA Premium App
If you are in the us then you have a 1 year warranty take advantage of it.
Sent from my HTC Sensation 4G using XDA App
chrisizzle492 said:
If you are in the us then you have a 1 year warranty take advantage of it.
Sent from my HTC Sensation 4G using XDA App
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Through who? HTC?
chrisizzle492 said:
If you are in the us then you have a 1 year warranty take advantage of it.
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And you wonder why manufacturers take so long with warranty claims... submitting because you scratched your screen?! LOL
ImWarped said:
And you wonder why manufacturers take so long with warranty claims... submitting because you scratched your screen?! LOL
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I wouldn't burn my warranty just for that. I'd probably wait until I was about to sell the phone then brick it to get a fresh one.
I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?
grimey01 said:
I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?
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Click to collapse
I doubt they'll care. You may get lucky, but you better be, like, megaball winner lucky.
Sent from my HTC Glacier using XDA
i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck
zguithues said:
i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck
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maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow
grimey01 said:
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow
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The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium
eqjunkie829 said:
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium
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Same except for 6 months. I am a flashaholic. So no worries.
Sent from my Sense 4.0 Glacier using XDA Premium.
I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium
well i just rooted and backed up my nandroid from my mt4g
everything working perfectly, i couldnt care less about the eMMC anymore, i just wont mess with it and crackflash with the mt4g instead
but the screen.. its a HUGE difference compared to the sony display used on my mt4g
jjbadd385 said:
I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium
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I do believe that there was a bad batch of emmc chips, but I don't think that all of that batch was bad. I think that only a portion of them are doomed to fail.
Sent from my Glacier using xda premium
Dammit!!! I cracked my screen tonight.
Am gonna try and get it repaired under warranty but need a little guidance reverting back to stock Vodafone Australia ROM.
So far I have a nandroid copy of my original stock Rom (Gingerbread 2.3.5) and have downloaded the required firmware from Kohr's thread.
What I want to know is: if i restore my stock rom and flash the firmware,
can I then follow viper's thread to get s- on...etc...?
Or do I have to find the stock RUU and install that instead?
Sent from my HTC Sensation XE with Beats Audio using XDA
XdividerX said:
Dammit!!! I cracked my screen tonight.
Am gonna try and get it repaired under warranty but need a little guidance reverting back to stock Vodafone Australia ROM.
So far I have a nandroid copy of my original stock Rom (Gingerbread 2.3.5) and have downloaded the required firmware from Kohr's thread.
What I want to know is: if i restore my stock rom and flash the firmware,
can I then follow viper's thread to get s- on...etc...?
Or do I have to find the stock RUU and install that instead?
Sent from my HTC Sensation XE with Beats Audio using XDA
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Stock RUU will be hard to find, no? (Considering that it's branded)
Please wait for a senior member to guide you though. I'm not absolutely sure about how you can go back to stock.
And how exactly did the screen crack? Gorilla glass is pretty strong! :O
You wont get physical damage fixed under warranty. It's a warranty, not insurance.
Rusty! said:
You wont get physical damage fixed under warranty. It's a warranty, not insurance.
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Sorry.. its insurance I have. I pay $10 extra a month that covers any self damage...
I have a 18 month old that was pretty heavy handed with his toys and my phone..
Sent from my HTC Sensation XE with Beats Audio using XDA
Since this is an insurance issue not a warranty issue tell ins you lost phone NOT STOLEN. This will allow you to keep your phone for spare parts and you won't have to worry about going back to stock. It sucks when you break your phone and they want you to pay a deductible and return your old phone. Keep it easy en if you don't need spare parts someone does
Sent from my SGH-T959V using XDA
You also can fix it yourself if you don't want to do a insurance claim, just a option.
Sent from my HTC Sensation Z710e using xda premium
anoymonos said:
Since this is an insurance issue not a warranty issue tell ins you lost phone NOT STOLEN. This will allow you to keep your phone for spare parts and you won't have to worry about going back to stock. It sucks when you break your phone and they want you to pay a deductible and return your old phone. Keep it easy en if you don't need spare parts someone does
Sent from my SGH-T959V using XDA
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Yeah my only problem with this is that I lost my phone in January and had it replaced through insurance that cost me 260.. I can't afford to pay that again right now and am pretty sure replacing the screen will be cheaper.
Sent from my HTC Sensation XE with Beats Audio using XDA
Dam I could of got two phones for that price with tmobile and ins is only 8 bucks a month for insurance. Ok if you are going to buy a screen I would suggest buying the lcd screen as well they are very delicate. I replaced a digitizer in a G2 and was super careful and still lcd got messed up. At worst you will have an extra lcd screen. My wife ran her sensation over with her car looked horrible but was still fully functional. Don't know how bad your cracked is but maybe you can just deal with the cracked until your next upgrade
Sent from my SGH-T959V using XDA
Rusty! said:
You wont get physical damage fixed under warranty. It's a warranty, not insurance.
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I dropped my XE and cracked the USB-input and it went under warranty
The crack is on the top right corner and the phone is still functional.. but I don't know of I can hold out till my upgrade in 6 months!! It's already annoying me..hmmm.. what to do?
Sent from my HTC Sensation XE with Beats Audio using XDA
maybe give it a go at replacing it yourself. Espically if its really bothering you, if you feel comfortable doing things like that. If you don't feel comfortable changing it yourself, for sure use
Insurance to fix it! Hope this helps . Good luck either way! Hope you get it fixed soon.
Sent from my HTC Sensation Z710e using xda premium
So this is an accumulation of dust that has graduatedly built in my pocket. And now it is under my Sensation's screen. It's a T-Mobile phone and I acquired it through a trade here on XDA, can HTC still cover it? Is their warranty still active if I acquired it that way? Because I want them to fix this and seal it off so the dust doesn't come back once again. Because there's no correct DIY. Any suggestions? And yes I'll unroot it and reset everything before I send it in.
I don't think you can do any warranty work through T-Mobile. But the warranty is exchangeable so you can contact HTC and they will ask you for the IMEI number and maybe the serial number. And if the device is still under warranty they will still honor the warranty.
Mine has around the same amount of dust in the same spot. Is it true that HTC updates your firmware when you return it to them to fix it, and you will not longer be able to root it?
Sent from my HTC Sensation using Tapatalk 2
I got my sensation repaired 3 times under warranty rooted and being the second owner so they should. Third time they put in a brand spanking new screen
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
webstar1 said:
I got my sensation repaired 3 times under warranty rooted and being the second owner so they should. Third time they put in a brand spanking new screen
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
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I called in today and I am still under warranty . They're replacing the digitizer, the gorilla glass, and cleaning the dust, then sealing it up.
Please use existing threads for such issues.
A simple search for "dust" reveals multiple possible threads.
Closed.
Sooo... I have dust under my screen, and around in my bezel. Anyone have any ideas? I can't get a replacement because of the new firmware. Craaap. Should I take chances?
Sent from my One X using xda premium
If you can get a new one.
There's also a chance you may end up with stuck pixel instead of dust though.
I took the chance and ended up with better screen but had to stay with stock for a while due to 1.85 upgrade prior to the hack.
I too have a piece of dust, right under the beats logo. I'm keeping mine since you usually can't see it.
Sent from my HTC One X using xda premium
atticusmas said:
Sooo... I have dust under my screen, and around in my bezel. Anyone have any ideas? I can't get a replacement because of the new firmware. Craaap. Should I take chances?
Sent from my One X using xda premium
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Have a replacement sent out, if it's got worse problems than the one you have or if it comes with 2.20, send it back and tell them to send out another.
Sent from my One X using xda app-developers app
atticusmas said:
Sooo... I have dust under my screen, and around in my bezel. Anyone have any ideas? I can't get a replacement because of the new firmware. Craaap. Should I take chances?
Sent from my One X using xda premium
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Firmware flashing/unlocking has NO relation to dust under the screen. Your warranty is not completely void just because you unlocked it. You are still covered for things like dust under the screen. They cannot refuse to abide by the warranty in this case.
the_scotsman said:
Firmware flashing/unlocking has NO relation to dust under the screen. Your warranty is not completely void just because you unlocked it. You are still covered for things like dust under the screen. They cannot refuse to abide by the warranty in this case.
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Lol I'm talking about if I were to get a new phone they would send it with 2.20 which can't be rooted
Sent from my One X using xda premium