So this is an accumulation of dust that has graduatedly built in my pocket. And now it is under my Sensation's screen. It's a T-Mobile phone and I acquired it through a trade here on XDA, can HTC still cover it? Is their warranty still active if I acquired it that way? Because I want them to fix this and seal it off so the dust doesn't come back once again. Because there's no correct DIY. Any suggestions? And yes I'll unroot it and reset everything before I send it in.
I don't think you can do any warranty work through T-Mobile. But the warranty is exchangeable so you can contact HTC and they will ask you for the IMEI number and maybe the serial number. And if the device is still under warranty they will still honor the warranty.
Mine has around the same amount of dust in the same spot. Is it true that HTC updates your firmware when you return it to them to fix it, and you will not longer be able to root it?
Sent from my HTC Sensation using Tapatalk 2
I got my sensation repaired 3 times under warranty rooted and being the second owner so they should. Third time they put in a brand spanking new screen
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
webstar1 said:
I got my sensation repaired 3 times under warranty rooted and being the second owner so they should. Third time they put in a brand spanking new screen
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
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I called in today and I am still under warranty . They're replacing the digitizer, the gorilla glass, and cleaning the dust, then sealing it up.
Please use existing threads for such issues.
A simple search for "dust" reveals multiple possible threads.
Closed.
Related
Hey guys. I dropped my sensation and the screen cracked, but is still usable. I'm with t mobile, and was wondering if there's anyway I can get a replacement or something. Does anybody have experience in dealing with this?
Sent from my HTC Sensation XE with Beats Audio using XDA App
Do you have the insurance?
If so, you can pay a small fee to replace it.
If not, find a repair center.
Sent from my Coredroided Sensation!
Here's a secret. Add a line on to your account. You don't have to activate it but add insurance on it. Set your phone back to factory settings put your new sim card in and file your claim.
The way T-Mobile works with insurence is by which phone the sim card is in.
Sent from my HTC Sensation z710e using XDA App
I just got 2 small questions. Couldn't find any topics about it in the forum.
I cracked my screen of my sensation. The LCD is fine but the digitizer is totally broke.
The local telephone repairman asked 180 euro's for it. He said he won't be able to just replace the digitizer but that he had to replace the lcd too. I found that a bit strange since I can buy a single digitizer for 60 euros online. I'm quite handy with stuff so I could do it myself.
Today I called HTC in the Netherlands to ask what they would ask for it. They said they couldn't give me a price for the repair.
Do any of you know how much it will cost, or at least give me a close indication? Preferably a dutch person because prices may be different in other countries.
And what do you suggest I choose?
Thanks in advance guys!
Bump
Sent from my HTC Sensation XE with Beats Audio using xda premium
Did it crack by it self? Or due to fall? If it was not your mistake, why not ask for warranty?
Sent from my HTC Sensation Z710e using XDA App
It fell when I was taking it out of my pocket when biking to school. So I don't think warranty will help here
Why not just say you dropped it in your house? kitchen floor maybe?
In the UK you could claim accidental damage from household insurance and you'd just have to pay your excess, typically £50
Not that I am advocating such action (telling lies) but it has worked for me in the past ;P
Doesn't work that easily here. You got an idea about the price HTC would ask for replacing the digitizer?
Sent from my HTC Sensation XE with Beats Audio using xda premium
iftikar666 said:
Why not just say you dropped it in your house? kitchen floor maybe?
In the UK you could claim accidental damage from household insurance and you'd just have to pay your excess, typically £50
Not that I am advocating such action (telling lies) but it has worked for me in the past ;P
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Common sense bro..no need to say things like that here. Its give bad impression tho
Sent from my HTC Sensation Z710e using XDA App
True haha. I know about that kind of stuff. I just need an indication how much it will cost me at the HTC repair.
I bought mine off Craigslist so I don't have T-Mobile warranty. I have a small crack on the top left of screen. Will htc cover that? Also how easy is it to unroot? And if they send me a different phone will I be able to root it? In case of newer boot loader?
Posted by my Inquisitioned Sensation
rickyiswhite said:
I bought mine off Craigslist so I don't have T-Mobile warranty. I have a small crack on the top left of screen. Will htc cover that? Also how easy is it to unroot? And if they send me a different phone will I be able to root it? In case of newer boot loader?
Posted by my Inquisitioned Sensation
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Hi,
Yes ,no matter who owns the phone,the warranty is still valid.
I doubt ,though,that a cracked screen would be covered.
Ring HTC,and see.
Unroot and s-on can be found HERE
Any phone that is currently returned,seems to come back with a 1.29 hboot.
It is getting increasingly more difficult to unroot,s-off etc.
Cheaper faster to YouTube screen replacement do ur self
Sent from my Sensation using xda premium
Well being 17 and jobless I'll have to wait a bit to get $40 lol
Posted by my Inquisitioned Sensation
so does anyone know if HTC covers screen cracks in manufacturers warranty?
Posted by my Inquisitioned Sensation
Why not go to the horse's mouth and ASK HTC?
Is something wrong with going to their website and reading their warranty terms?
Sent from my SPH-D710
rickyiswhite said:
Did I ask for your dickhead response? No. If you don't know the answer to a question then don't answer it
Posted by my Inquisitioned Sensation
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Perhaps this could clear it up for you as well as others with the same problem?:
http://www.htc.com/www/help/warranty-statement/
don't think phisical damage is covered at all from drops to tiny scratches on my screen from a key ugh
Sent from my Sensation using xda premium
craven667 said:
don't think phisical damage is covered at all from drops to tiny scratches on my screen from a key ugh
Sent from my Sensation using xda premium
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Guess ill have to resort to YouTube and a new digitizer
Posted by my Inquisitioned Sensation
Dammit!!! I cracked my screen tonight.
Am gonna try and get it repaired under warranty but need a little guidance reverting back to stock Vodafone Australia ROM.
So far I have a nandroid copy of my original stock Rom (Gingerbread 2.3.5) and have downloaded the required firmware from Kohr's thread.
What I want to know is: if i restore my stock rom and flash the firmware,
can I then follow viper's thread to get s- on...etc...?
Or do I have to find the stock RUU and install that instead?
Sent from my HTC Sensation XE with Beats Audio using XDA
XdividerX said:
Dammit!!! I cracked my screen tonight.
Am gonna try and get it repaired under warranty but need a little guidance reverting back to stock Vodafone Australia ROM.
So far I have a nandroid copy of my original stock Rom (Gingerbread 2.3.5) and have downloaded the required firmware from Kohr's thread.
What I want to know is: if i restore my stock rom and flash the firmware,
can I then follow viper's thread to get s- on...etc...?
Or do I have to find the stock RUU and install that instead?
Sent from my HTC Sensation XE with Beats Audio using XDA
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Stock RUU will be hard to find, no? (Considering that it's branded)
Please wait for a senior member to guide you though. I'm not absolutely sure about how you can go back to stock.
And how exactly did the screen crack? Gorilla glass is pretty strong! :O
You wont get physical damage fixed under warranty. It's a warranty, not insurance.
Rusty! said:
You wont get physical damage fixed under warranty. It's a warranty, not insurance.
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Sorry.. its insurance I have. I pay $10 extra a month that covers any self damage...
I have a 18 month old that was pretty heavy handed with his toys and my phone..
Sent from my HTC Sensation XE with Beats Audio using XDA
Since this is an insurance issue not a warranty issue tell ins you lost phone NOT STOLEN. This will allow you to keep your phone for spare parts and you won't have to worry about going back to stock. It sucks when you break your phone and they want you to pay a deductible and return your old phone. Keep it easy en if you don't need spare parts someone does
Sent from my SGH-T959V using XDA
You also can fix it yourself if you don't want to do a insurance claim, just a option.
Sent from my HTC Sensation Z710e using xda premium
anoymonos said:
Since this is an insurance issue not a warranty issue tell ins you lost phone NOT STOLEN. This will allow you to keep your phone for spare parts and you won't have to worry about going back to stock. It sucks when you break your phone and they want you to pay a deductible and return your old phone. Keep it easy en if you don't need spare parts someone does
Sent from my SGH-T959V using XDA
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Yeah my only problem with this is that I lost my phone in January and had it replaced through insurance that cost me 260.. I can't afford to pay that again right now and am pretty sure replacing the screen will be cheaper.
Sent from my HTC Sensation XE with Beats Audio using XDA
Dam I could of got two phones for that price with tmobile and ins is only 8 bucks a month for insurance. Ok if you are going to buy a screen I would suggest buying the lcd screen as well they are very delicate. I replaced a digitizer in a G2 and was super careful and still lcd got messed up. At worst you will have an extra lcd screen. My wife ran her sensation over with her car looked horrible but was still fully functional. Don't know how bad your cracked is but maybe you can just deal with the cracked until your next upgrade
Sent from my SGH-T959V using XDA
Rusty! said:
You wont get physical damage fixed under warranty. It's a warranty, not insurance.
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Click to collapse
I dropped my XE and cracked the USB-input and it went under warranty
The crack is on the top right corner and the phone is still functional.. but I don't know of I can hold out till my upgrade in 6 months!! It's already annoying me..hmmm.. what to do?
Sent from my HTC Sensation XE with Beats Audio using XDA
maybe give it a go at replacing it yourself. Espically if its really bothering you, if you feel comfortable doing things like that. If you don't feel comfortable changing it yourself, for sure use
Insurance to fix it! Hope this helps . Good luck either way! Hope you get it fixed soon.
Sent from my HTC Sensation Z710e using xda premium
Just wanted to share a little love story about my 3 Sensations:
Back in July I got my first Sensation off eBay. Turns out it had a blocked IMEI. Happily, the seller refunded my money and paid for return shipping.
Second one, I got off Craigslist for $200. He said it had been fully functional, and when we met up I remembered to try everything EXCEPT for wifi. Turns out, it wasn't working.
After trying the software fixes, I tried the solder reflow fix with a heat gun and aluminum shield. It worked! But in the process I roasted my FFC. No bother, wifi was more important.
But only a few weeks later, the mic cut out on a work call and never came back. Upon opening her up again, I found the FPC connector for the microphone cable had come apart. Instead of ordering one from China for $10 shipped, I decided to just try and find a broken Sensation that I could salvage the motherboard from. If that failed, at least I had an FFC and 3 identical FPC connectors to try soldering in place of my broken one.
Well, I got one delivered from eBay yesterday, with a totally smashed screen (no output) for $35. I swapped the whole motherboard into my old chassis and crossed my fingers. I had on my hands a perfectly good motherboard, wifi chip, FFC, and clear IMEI. Success!
I then unlocked and loaded up frankinstine's AOKP port and it feels every bit as responsive as that Galaxy S3 I almost sprung for over the weekend.
tl;dr: Android/Sensation/xda/DIY/no contracts FTW.
In before cool story, bro.
Also, in before pics or it didn't happen.
Sound very determined to have sensation for cheap lol
Sent from my HTC Sensation using xda app-developers app
Indeed! You gotta admit, after modification, nothing has beaten it on T-Mo, until the N4.
You can easy change imei on sensation if you are revolutionary bootloader. Its just a simple command
Sent from my HTC Sensation using xda premium
gefilus said:
You can easy change imei on sensation if you are revolutionary bootloader. Its just a simple command
Sent from my HTC Sensation using xda premium
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And one that is not to be discussed on XDA as it is illegal in most countries
I know, i won't tell how or anything. But i just say its easy on sensation.
Sent from my HTC Sensation using xda premium
gefilus said:
You can easy change imei on sensation if you are revolutionary bootloader. Its just a simple command
Sent from my HTC Sensation using xda premium
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I know I just didn't want to go there. It's one thing to tether without permission but that could get me thrown off of the network for good.
Sent from my HTC Sensation using xda app-developers app