[Q] Customer service - Nexus S Q&A, Help & Troubleshooting

Hi people,
I know there is some similar topic to this one but i couldnt find it, so i opened this one.
My problem is that my nexus s screen is not holding anymore on top, where front camera and sensors are. Glue weakened so upper part pops out a little bit and i can press it in. There is no problems with that, im just afraid that whole screen can pop out in some days if glue weakens. So, my question is, if i give it to Samsung center to repair it, would i get new screen or they would just glue this one back? Also, will they make factory reset(wipe my phone), so i know to make proper backups? Thanks.
Sent from SpeedMachine i9023

alen1901 said:
Hi people,
I know there is some similar topic to this one but i couldnt find it, so i opened this one.
My problem is that my nexus s screen is not holding anymore on top, where front camera and sensors are. Glue weakened so upper part pops out a little bit and i can press it in. There is no problems with that, im just afraid that whole screen can pop out in some days if glue weakens. So, my question is, if i give it to Samsung center to repair it, would i get new screen or they would just glue this one back? Also, will they make factory reset(wipe my phone), so i know to make proper backups? Thanks.
Sent from SpeedMachine i9023
Click to expand...
Click to collapse
Cannot answer the screen part, but they're quick on the wipe. I think it's one of the mandatory steps no matter what. They also advise that they're not responsible for your data loss when you turn it in, so i'd backup if I was you. Mine got wiped when I had my BGA failure.

polobunny said:
Cannot answer the screen part, but they're quick on the wipe. I think it's one of the mandatory steps no matter what. They also advise that they're not responsible for your data loss when you turn it in, so i'd backup if I was you. Mine got wiped when I had my BGA failure.
Click to expand...
Click to collapse
So if they make wipe, there is a big chance i lost recovery, root etc. Backup it is. I will think about sending it for repair. I might keep it until screen falls of or something. i have 1 more year of warranty.
Sent from SpeedMachine i9023

alen1901 said:
So if they make wipe, there is a big chance i lost recovery, root etc. Backup it is. I will think about sending it for repair. I might keep it until screen falls of or something. i have 1 more year of warranty.
Sent from SpeedMachine i9023
Click to expand...
Click to collapse
Watch out though because if you "break it" per se (crack the screen cause it falls or something silly like that) they might not cover it and you might have to spend from your pocket. And that sucks.

polobunny said:
Watch out though because if you "break it" per se (crack the screen cause it falls or something silly like that) they might not cover it and you might have to spend from your pocket. And that sucks.
Click to expand...
Click to collapse
Yeah i know. Im wondering if they will first tell me if warranty covers unglued screen thing. I dont want to give phone on repair and when it comes back, i get a bill for 100€
Sent from SpeedMachine i9023

Related

[Q] Dirt Under the screen

Hey so I randomly saw spots and i thought i could just wipe them off but then i realized that they were under the screen? I don't understand how that could have happened but what could you do to get it out of there? and is it safe enough to do so without damaging the device?
Thanks a ton !
I also have a bit of dirt under my screen! But mine all seems to be in the top right corner. It doesnt bother me unless my screen is turned off or im in really bright sunlight though. I thought about taking the plunge and trying to take it apart and clean it, but i dont want anything to happen to my precious phone! lol
Take it to AT&T and see if they will replace your phone or at least clean it for you. I have gotten Apple to replace several iPod Touches because they had dirt and dust under the screen
Austin2048 said:
Take it to AT&T and see if they will replace your phone or at least clean it for you. I have gotten Apple to replace several iPod Touches because they had dirt and dust under the screen
Click to expand...
Click to collapse
That would be amazing but do you think they would still do that if i dont have a contract or service with them? Currently im just using wifi with google voice for calls and SMS.
bilibox said:
That would be amazing but do you think they would still do that if i dont have a contract or service with them? Currently im just using wifi with google voice for calls and SMS.
Click to expand...
Click to collapse
That might pose a bit of a problem. Why don't you try calling AT&T customer service first. See what they say about it. If they can't do anything about it, maybe HTC can? But I know with HTC they always want you to send your phone in to their service place so they can have "a qualified technician review the phone". So if you are rooted and all that good stuff they might turn you down as well.
Or if you think you're up for it I would just find a few good take apart videos on YouTube for the Inspire (watch them many many many many times) and if you think you can do it, go for it. Just make sure you have the right tools and a few separate containers so you don't lose the screws and can keep them sorted. That way you can get a few cotton swabs and micro fiber cloths and give the whole phone a good cleaning.
Awesome I'll try that once I get home! Thank you... And I would just unroot before I gave it to HTC
Sent from my Desire HD

[Q] Screen Issue

Hey All, Trying to help a coworker of mine. She dropped her phone the other day, and her screen now looks like this.
(PIC is in attachment)
Would something like this be the result of a damaged screen, or a contact that came loose in the phone. And would you even bother fixing this?
Thanks!
If the Device is Un-Rooted, and she has T.E.P. I would suggest taking it in to Sprint. It's the easiest way. That does look like a Hardware issue. It could be any of several things. I suppose you've already tried a Reboot ? If that didn't resolve it, and it's Un-Rooted take it into Sprint.
Sadly, no TEP.
Yeah, it's been rebooted many times. I took it apart even, to make sure all the connections looked good. Still got this issue.
You could try and find a cheap screen for it (amazon) and replace it
sent from a nuclear explosion
swolltitan said:
Sadly, no TEP.
Yeah, it's been rebooted many times. I took it apart even, to make sure all the connections looked good. Still got this issue.
Click to expand...
Click to collapse
UGH . No T.E.P is not what you wanna hear. Unless your willing to take it all the way apart and replace the Digitizer assembly. The reason I say assembly, and not just the Screen is because of the way the sceen appears to be acting. It will be a safer bet to replace it as an assembly instead of just the LCD Screen. It will also be slightly easier. It is not an entirely difficult job. You just have to be very, very careful, and take your time. Wear latex Rubber Gloves, and work in as clean an environment as you can get. I like to work late at night when no one is awake. If you do decide to do it there are Videos I can link you to, or you can Google them. Your other option is to take it to a Cell Phone repair shop. Usually for a reputable place your looking at between $60 - $100 for a LCD / Digitizer replacement.

Touchscreen problem

Hello,
I have a Google Nexus S for some time now and it still looks like new (no scratches, took very good care of it), but 2 days ago it decided just not to work anymore...
My problem is that the touchscreen isnt' working. I see the whole picture, everything responds, but the bottom area of the touchscreen is not responding to any touching. I booted into CWM recovery (touch recovery) and went to advanced->key test. There I tried every button, the capacitive arent working, and the touchscreen till maybe somewhere around 50% of the screen from the bottom isnt responding as well. Do I need to replace the touchscreen or could it be something else? My friend took a closer look and said it might because of moisture. If that's the case could drying it very troughly out fix it? Like putting it in rice and leaving it for some days or some other traditional drying methods?
Please respond and I apologize if my english was bad.
You could dissamble it(its very easy) and put it in rice. If thats not working, buy cheap part and replace it. also on some other phone, dunno which one, touch doesnt respond because of kernel. But i dont think thats problem here.
Sent from SpeedMachine i9023
alen1901 said:
You could dissamble it(its very easy) and put it in rice. If thats not working, buy cheap part and replace it. also on some other phone, dunno which one, touch doesnt respond because of kernel. But i dont think thats problem here.
Sent from SpeedMachine i9023
Click to expand...
Click to collapse
yep, will try tonight. I saw an old thread wich said I should "shock" it with those things wich comes in lighters... might try that one out too. Replacing the part will be my last resort as I live in the upper left corner of nowhere ( the border between nowhere and narnia ) and only way to get the part is to order it, so not really cheap for me in the end. But if everything fails, I'll buy the part as the phone served me very well in the past.
Raziel. said:
yep, will try tonight. I saw an old thread wich said I should "shock" it with those things wich comes in lighters... might try that one out too. Replacing the part will be my last resort as I live in the upper left corner of nowhere ( the border between nowhere and narnia ) and only way to get the part is to order it, so not really cheap for me in the end. But if everything fails, I'll buy the part as the phone served me very well in the past.
Click to expand...
Click to collapse
Yea, i saw that shocking thing too, but i dont believe. I think thats too much electricity for touch, so it could kill touch on whole screen.
Sent from SpeedMachine i9023

[Q] Replace LCD Digitizer Screen Display Skyrocket

Hi All,
I am new to the forums. I recently dropped my Skyrocket and the LCD screen is cracked badly and wont even display anything. I believe the phone still works because I can hear it power up and down, I hear text messages come in and phone calls. I am going to try to follow the instructions on this page ( and I have seen some youtube videos) but are there any tips you guys can give me before I go through with this? I order the new screen and hopefuly it will be in by Jan 1 2013.
Skyrocket LCD Digitizer replacement walk through
http://forum.xda-developers.com/showthread.php?t=1540425&highlight=lcd+digitizer
EDIT - 12/27/2012
MAKE SURE YOU CONSIDER THE http://www.cellphonerepairshop.com/samsung-galaxy-s-ii-skyrocket-front-screen-assembly-black/ OPTION FROM THE ABOVE LINK. You'll buy less parts in the long run and it is the same site the author used from the same above link.
drakestalker84 said:
Hi All,
I am new to the forums. I recently dropped my Skyrocket and the LCD screen is cracked badly and wont even display anything. I believe the phone still works because I can hear it power up and down, I hear text messages come in and phone calls. I am going to try to follow the instructions on this page ( and I have seen some youtube videos) but are there any tips you guys can give me before I go through with this? I order the new screen and hopefuly it will be in by Jan 1 2013.
Skyrocket LCD Digitizer replacement walk through
http://forum.xda-developers.com/showthread.php?t=1540425&highlight=lcd+digitizer
Click to expand...
Click to collapse
Watch the ribbon cables ... use a flat head to pop off the connecters if the don't release on there own.... follow the instructions like a reflection
Sent from my SAMSUNG-SGH-I727 using xda premium
How to get to the data from a dead display
Also, Is there some way to get to the data if the display isn't working? I have my phone set to prompt me when I connected a usb cable to a pc on what I want it to do so it doesnt automatically connect to a pc. I thought maybe through recovery mode but the videos I found online don't seem to help me and they seem to focus on custom ROMs, which I guess have a different interface.
I have the stock version from ATnT version 4.##.
drakestalker84 said:
Also, Is there some way to get to the data if the display isn't working? I have my phone set to prompt me when I connected a usb cable to a pc on what I want it to do so it doesnt automatically connect to a pc. I thought maybe through recovery mode but the videos I found online don't seem to help me and they seem to focus on custom ROMs, which I guess have a different interface.
I have the stock version from ATnT version 4.##.
Click to expand...
Click to collapse
After you replace the digitizer/screen all your data will still be there just like you had before the screen broke.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
drakestalker84 said:
Also, Is there some way to get to the data if the display isn't working? I have my phone set to prompt me when I connected a usb cable to a pc on what I want it to do so it doesnt automatically connect to a pc. I thought maybe through recovery mode but the videos I found online don't seem to help me and they seem to focus on custom ROMs, which I guess have a different interface.
I have the stock version from ATnT version 4.##.
Click to expand...
Click to collapse
Yeah you can get the data when you replace the screen it won't affect the sdcard you can do a search for adb explorer if you have USB debugging in you can grab you files with out the screen
Sent from my SAMSUNG-SGH-I727 using xda premium
I don't know if I made a mistake or what but the part I received does not look like the part I need at step 10. Is this the part I need?
Please go to AMAZON . COM and then search for "i727 digitizer". Then click on " Original Genuine OEM Full LCD Display Monitor+Touch Screen Digitizer Assembly Fix For at&t Samsung i727 Galaxy S II Skyrocket by Samsung
174.99 new"
I am sorry but I can't post an external link since I am new to the forums.
I have the phone disassembled but I dont see the step to separate the broken LCD screen from the rest of the phone. Any tips you guys can give would be appreciated.
It looks like I need to buy a housing kit? As soon as I can I will link what I am talking about in here but I don't see it mentioned in the link from my first post.
You're paying more for just the digitizer than I paid to have Samsung replace it including shipping. It was 158 bucks to have them do it and they paid shipping both ways. Got it back 8 days from the day I mailed it. Just a thought.
hechoen said:
You're paying more for just the digitizer than I paid to have Samsung replace it including shipping. It was 158 bucks to have them do it and they paid shipping both ways. Got it back 8 days from the day I mailed it. Just a thought.
Click to expand...
Click to collapse
My dad paid 275 for the screen to be repaired at a local shop that only takes cash. He doesnt understand that he got ripped off
Sent from my SAMSUNG-SGH-I727 using xda premium
Yeah, never thought to contact Samsung to have the phone repaired, probably for the same reason going to the dealership is usually more then doing the work yourself. I am in too deep to back down now since I already ordered the LCD / Digitizer. Hopefully this will be the last thing I have to get. I am paying about 25 bucks more then if I had gotten the part from http://www.cellphone-repair-shop.com which was mentioned in the WALK THROUGH LINK http://forum.xda-developers.com/showthread.php?t=1540425&highlight=lcd+digitizer .
EDIT
DONT BUY THE BELOW DIGITIZER / FRONT HOUSING. BUY THE ENTIRE THING ASSEMBLED FROM THE WALK THROUGH LINK.
/EDIT
LCD / Digitizer = http://www.amazon.com/gp/offer-listing/B008RSMSL6/ref=dp_olp_new?ie=UTF8&condition=new
Front Housing = https://www.gounlock.com/details.php?itemId=7247
I should have just gotten this = http://www.cellphonerepairshop.com/samsung-galaxy-s-ii-skyrocket-front-screen-assembly-black/
Okay, so I think I am screwed. I swapped the housing and the screen. I turned on the device and I see the word samsung flash on my screen for a second, then nothing. The phone feels like it still works because I hear the bootup noise and I hear the message dings but just nothing on the screen. Any suggestions? I am ready to give up but wanted to see if you guys had any other tips.
hechoen said:
You're paying more for just the digitizer than I paid to have Samsung replace it including shipping. It was 158 bucks to have them do it and they paid shipping both ways. Got it back 8 days from the day I mailed it. Just a thought.
Click to expand...
Click to collapse
When they repaired it, did they leave your data intact, or did they factory restore it?
I tried to go this route, and when I was setting up the repair claim I was told they factory restore it no matter if it's needed or not. I want to keep my messages, and other data intact.
24fan4life said:
When they repaired it, did they leave your data intact, or did they factory restore it?
I tried to go this route, and when I was setting up the repair claim I was told they factory restore it no matter if it's needed or not. I want to keep my messages, and other data intact.
Click to expand...
Click to collapse
Back them up
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
24fan4life said:
When they repaired it, did they leave your data intact, or did they factory restore it?
I tried to go this route, and when I was setting up the repair claim I was told they factory restore it no matter if it's needed or not. I want to keep my messages, and other data intact.
Click to expand...
Click to collapse
Factory reset. The phone comes back to you just as a new one would. They flash the stock firmware to the phone. I sent mine in with AOKP still on it and they didn't seem to care but ymmv. Like xcraxydx said just back them up. I made a nand before I sent it out and saved it to the sdcard. Copied any media I wanted to keep to sdcard. Took out sdcard. Got phone back. Odined sk8ts recovery. Flashed nand. Took less then ten minutes.
You might be done with everything but...
Always check around for prices if you're strapped for cash. Generally you can find a cheaper price off a 10 minute Google search. Not just with this but with most everything that you can find online you can find good competition for it. I think the only exceptions to this is in Medicine and Automotive-relate parts (but the latter not so much)
xcrazydx said:
Back them up
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
I have no way to back them up. My screen is shot. When it first happened, I could see just a corner of the screen, and was able to pull my photos, and zip files off of my internal sd card by hooking it up to my computer. I was just barely able to do that. I was not able to navigate my phone to pull files using Root Explorer, or I would have pulled my messages, and other data. I called AT&T, and they can't pull that kind of data without the screen working.
This last weekend, I was able to get the screen off, but I might have fudged it. I watched the how-to on Youtube on taking it down for a screen replacement. Followed it to a T. The only thing is, when I removed the screen I noticed that there was a section that didn't come off with the screen, but I already had gouged it prying the screen off. This black section is in the center of the back plate, and wasn't present on the phone in the how-to video. I figured it came off with the other adhesive on the video, and mine didn't come off as easily as I didn't have high enough heat. I scraped it off as good as I could, but it's like a metal based adhesive underneath the black section. Did I mess it up, or did this have to come off for the screen replacement too?
It's not too much of a problem if I borked it. I kinda want to get the complete white housing that's in the link on the first post, but was trying to go the cheapest route if I could. $40 more isn't too bad for the complete setup if I have to, and it will have the chrome bezel.
Thank you in advance for any help.
Hi. I bought what I thought was a digitizer for the SGH-I727 but its just the front glass. Anyone know how to replace that? or is it even a part that can be replaced? on my phone the screen is cracked but still works.. and why would they sell just the glass no flex cable at all???
bredzy said:
Hi. I bought what I thought was a digitizer for the SGH-I727 but its just the front glass. Anyone know how to replace that? or is it even a part that can be replaced? on my phone the screen is cracked but still works.. and why would they sell just the glass no flex cable at all???
Click to expand...
Click to collapse
I think you have to use a heat gun to separate the glass.
Sent from my SGH-I727 using xda app-developers app
bredzy said:
Hi. I bought what I thought was a digitizer for the SGH-I727 but its just the front glass. Anyone know how to replace that? or is it even a part that can be replaced? on my phone the screen is cracked but still works.. and why would they sell just the glass no flex cable at all???
Click to expand...
Click to collapse
You can replace just the glass but it's a huge PITA. You have to be very careful.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 4 Beta
xcrazydx said:
You can replace just the glass but it's a huge PITA. You have to be very careful.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 4 Beta
Click to expand...
Click to collapse
true that, if its anything thing like my daughters iphone 4 just spend the extra $ and buy the whole digi assembly, its a pita to unglue only the glass no matter what the youtube videos show

navigation button are not working

Hey
few days ago my HOX ATT fall down. all the buttons were ok but after some days they had stopped working. i have tried to do factory reset but it didnt helped. all the touch screen works but the buttons not. i sent the HOX to Repair shop and they told me they have not seen thing like this before that only part of the touch digitizer working.
can you help me solve the problem?
Thanks.
The fact that the repair shop has never seen it before, does that mean they won't even try to fix it?
He said that he need to order this part to fix it and he even not sure that it will work.
is this hardware problem?
guybor97 said:
is this hardware problem?
Click to expand...
Click to collapse
Since you dropped the phone recently, I'd be inclined to say yes.
I'd try to RUU, and if the problem persists, its probably a hardware failure caused by the drop.
redpoint73 said:
Since you dropped the phone recently, I'd be inclined to say yes.
I'd try to RUU, and if the problem persists, its probably a hardware failure caused by the drop.
Click to expand...
Click to collapse
Ok
is it good ?
http://www.ebay.com/itm/New-OEM-Dig...e_Replacement_Parts_Tools&hash=item1e7c1578c1
guybor97 said:
Ok
is it good ?
http://www.ebay.com/itm/New-OEM-Dig...e_Replacement_Parts_Tools&hash=item1e7c1578c1
Click to expand...
Click to collapse
Please search the forums regarding LCD changing. It's not an easy task.
http://forum.xda-developers.com/showthread.php?t=1720900
You must buy the entire LCD - Digitizer -light guides bundle . It's almost impossible to separe the screen from the LCD, so buying the digitizer is a waste of time if you dont have the LCD.
javierarenas said:
Please search the forums regarding LCD changing. It's not an easy task.
http://forum.xda-developers.com/showthread.php?t=1720900
You must buy the entire LCD - Digitizer -light guides bundle . It's almost impossible to separe the screen from the LCD, so buying the digitizer is a waste of time if you dont have the LCD.
Click to expand...
Click to collapse
the same thing for me, i have tryed everithing and not fixed yet, in a few weeks you will see how other parts in the touch screen will not work too.
As javierarenas has said, Purchasing the digitizer alone is a bad idea. Nearly impossible is an understatement. even with a heat gun and an unlimited amount of patience you would be lucky to separate the digitizer from the LCD.
As Redpoint said, if RUU doesn't fix it, you will need a new screen.
Take the phone apart prior to buying the screen. Check the colors of the ribbon cable and try to find the EXACT same screen. This will save you a lot of trouble. Make sure to keep the old screen in case you need to sync the new screen otherwise you are totally screwed.
Good luck.
I tried taking apart my phone and it was not an easy task.....AT ALL! MAKE SURE TO BE PATIENT!
-Sugardaddy
Arrow44 said:
I tried taking apart my phone and it was not an easy task.....AT ALL! MAKE SURE TO BE PATIENT!
-Sugardaddy
Click to expand...
Click to collapse
Funny thing is I never had to take mine apart. But did have to reattach the screen, sat down with phone in back pocket and when I pulled it out it had separated the screen from body and had to use some iPhone screen double sided tape to glue back down.
Sent from my HTC One XL using xda premium

Categories

Resources