I bricked my phone. doesn't turn on, no charge indicators- nothing. was rooted, unlocked. will they know if i bring it in for warrenty?
Another one of these guys? Is it any wonder HTC locks down their phones?
dca1970 said:
I bricked my phone. doesn't turn on, no charge indicators- nothing. was rooted, unlocked. will they know if i bring it in for warrenty?
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Just pretend that you have no idea what happened. "My phone won't turn on all of a sudden! I don't know what's going on."
If they ask you if you done anything to the phone, pretend that you don't know what they are talking about. "what's a root?"
It works, my friend bricked his sprint samsung phone a while back and went to a sprint repair center and said he does't know what's going on. The sprint repair guy took the phone to the back and couldn't fix it (replaced the battery and all that). So they shipped him a new replacement phone (same model). If one store doesn't replace it, try a different store.
Where did you buy your phone? insurance? 30 day window?
But like the guy said above me go into a store play dumb and hope for the best.
Let me guess, flashed a ROM for the international One X?
Related
Hello. I'll apologize in advance for being technologically challenged. I bought an AT &T Tilt (HTC 8925) on Ebay almost a year ago and it worked fine for months. About a month or so ago, I started to get the message "no service" when I knew I was in an area of very good AT&T service. Within a day, I started to get the message "no sim" so I tried the sim in my husband's phone and it wouldn't work there either. So, I assumed the whole incident was due to a dying sim. I got a new sim and the phone worked great for about a couple of months. Then, last week, I started gettng the "no service" message again. This time, I sent the phone to HTC repair since they said they'd diagnose for free. They called me to tell me that the problem is I had a non-HTC supported ROM which ruined my main board and they could fix it for nearly $400. They say even though the phone is under warranty, the non-suppported ROM voids my warranty. They said the ROM was for a TYTNII and not 8925 and so it was just incompatible. Are they taking advantage of me becasue I don't know any better? I bought the phone specifically because it was unlocked and have never had a problem buying an unlocked phone online before. Do you think the person who unlocked the phone to sell it to me could have used the wrong ROM and it slowly damaged my phone or is that just nonsense? Any help would be greatly appreciated.
have you tried to reflash it?
Get the phone back
Hi
I think that the HTC policy is unfair in practice but in theory they are right. There could be issues to do with charging and temperature which could, in theory, affect a conneciton to the mainboard. If HTC are willing to send you the phone back in the same condition as you sent it to them without charging you I would take this option and flash the "correct" ROM to the device to see if this makes any difference to the problem. The correct ROM would be an update from AT&T for the Tilt. The other thing is to get a second opinion from an independent phone engineer if you can find one. It may not actually need a new mainboard but a new SIM card holder. It would be difficult to say that the incorrect ROM would affect a SIM card holder, so HTC wouldn't diagnose the problem in that way.
Hope that helps.
andrew-in-woking
Andrew,
When you mentioned charging and overheating, I did have to replace my battery as well, it just wouldn't hold a charge anymore. I wonder if you're on to something. I did ask them to send the phone back to me so I should have it in a few days. The other reply I got to my question suggested "reflashing". I really don't know much at all about all of this. Is there a link to how to flash it? I did update the ROM based on a suggestion from HTC using the link on thier website. Before I mailed the phone to them, they thought I might have a radio problem so they suggested the ROM update. I did the update for the tytnII. My phone doesn't have any AT&T software on it, it looks just like the TYNT II photo on the HTC website. Based on that, what would you suggest I "flash" and do you happen to have a link to step by step instructions?
from that it sounds like htc told you to flash a kaiser rom the a TILT phone
First off, thank you for making a brilliant forum! Now that I dont get any further by searching for information I need som help from you guys.
Thing is: I have two sensations. Both are s-off, rooted, superCID and have the latest coindroid installed. Both are originally tmobile phones which were bought unlocked some while ago. They have both been used successfully in europe until now that im in the US.
For various reasons i have three simcards for these phones. And in one of them t-mobile doesnt seem to work at all. Neither before software modifications or after. The other phone with similar mods have no problems.
The other simcards are a norwegian one and another pay-as-you-go simcard which has been used since t-mobile doesnt work.
Since both phones are rooted and s-off I guess there is a setting somewhere. Where is this particular setting? Anybody that could come a newbie to the rescue?
Thanks!
no setting if phone dont ask for a unlock code or has been unlocked i am going to say bad/banned imi number call t-Mobile and ask them if your phone is black listed
The phone is blocked by tmobile it appears. Bought it off amazon nine months ago. The phone was sold as new and "unlocked" back then and w/o warranty, but not as stolen phone. Im angry right now.
Neither Tmobile or HTC are very helpful on the phone. Costumer service at Tmobile keeps failing to put me over to anyone who can help.
Any tips on how to proceed further? Showing up at one of their shops and stay there until someone is able to help?
Since the phone is without warranty its very tempting to do illegal stuff to it right now.
Suppehue said:
Since the phone is without warranty its very tempting to do illegal stuff to it right now.
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Like what free apps or fake call 911 lol not much you can do that's illegal
Only things you can do try att sim but may not work
resell on eBay for parts should get most of your money back or keep calling T-Mobile there the only ones who can if they will
Sent from my HTC Sensation 4G using XDA
If anyone has a good relationship with anyone in management at at&t ... warranty dept ideally..... can you please pm me .... i need help.....
long story but in a nut shell i had a warranty claim involving charging port on my phone and it got misdelivered by post office .... second phone came and i was late returning it because it was lost in the return envelope somewhere... well they charged my account for $2000 dollars!!!
A representative of the warranty dept took over the case and we were doing great.... i assured her the phone had been recovered and was in
the mail. She took the situation by the horns and went to management and smoothed everything out.... until yesterday that is.... first- she told me to do nothing i.e. pay anything on my bill, until she got back in touch with me .... she cautioned this could take several weeks but that the charges applied to my account were serious and needed to be resolved before anything else transpires on the account... well yesterday tried to log onto
my at&t and check status and was still locked out so I placed a call to inquire..... get this .... its weird ... and i see why they would feel this way....
but while i'm on the phone i get a call from a young kid with latino or spanish accent indicating that he was terribly sorry but about two months ago
he received a package for me in the mail and it was a phone.... I was like theres the missing phone right.... well i told him i was on the way and
about ninety miles later and couple hours of trying to decipher his location I found him and recovered the device.... refurbished white one xl with 1.85 1.09 hboot... so i called back to try and locate my lady helping me and got customer service so i told them what had just transpired and i needed to be transferred to that dept... well she would only say that i needed to return the phone to closest location immediately...so i hung up...
got distracted as usual trying to run two businesses and buy another.... just four kids four dogs and a cat on a rainy day and it didnt happen...but i felt i needed to communicate with warranty dept... so anyway i woke up yesterday and my phone is cut off ....now this is not good for me trying to deal with banks for funding on a new business venture and kids and all. So infuriated i proceed to the local store with there phone and after a two hour ordeal with local manager and his support system we come up with i need to return the phone and sometime on or around the 1-17-13 everything will clear out and i can restore my service... well i blew up and told them to just close my accounts.. that was not acceptable...
Anyway the deal is although there way too expensive (my bill is never less than $250 , there still in my experience hands down the best...at least in this area.... and until now every issue i have they more than handle the situation... But i dont appreciate being treated like a criminal stealing a phone when i got up and went out of my way to recover there device. I had no responsibility to this device and had been cleared a month ago by the warranty dept who had confirmed by tracing the device that i never received it..... I also really dont appreciate my phone being turned off on a moments notice when i have done nothing but what i was instructed to do by there management.....
so im at a huge loss today on what to do ....
1- flash both devices to Straight Talk...?
2- send device back? and wait a week to be exhonerated of these charges and restored?
3- call attorney general and file complaint? hire lawyer with money i dont have?
4- do i have rights ? no rights?
I'm really getting sick of big corporations just steam rolling over the little guy.....ive already had a debacle earlier this year with sprint/google nexus that has all but put me out of business... and mother google is becoming the worst ally of a small biz owner ive ever seen ....between adwords and adsense....and there phone i'm in tight spot.....
any help or advice would be greatly appreciated........
Joe Adams
well first off team one X is a GSM device therefore it cannot be flashed however you can obtain an unlock code so you can use a straight talk sim card. Or you could even buy an AT&T compatible SIM from straight talk which does not require an unlock code. Secondly I would talk to supervisor or a store Manager and see if they can help you and your situation.
But whatever you choose best of luck to you on a second note if you get a straight talk sim you know you may get the error mm 6 device not authorized in which case means AT&T has your device on the lost or stolen blacklist
Sent from my HTC One X using xda app-developers app
thanks
yea well im sending back one of the devices.... so hopefully they wont do that to the other one... im unlocked and rooted on one and about to unlock and root the other one and going to nearest straight talk... i cant go without a phone .... F atat
FragmentedLogik said:
well first off team one X is a GSM device therefore it cannot be flashed however you can obtain an unlock code so you can use a straight talk sim card. Or you could even buy an AT&T compatible SIM from straight talk which does not require an unlock code. Secondly I would talk to supervisor or a store Manager and see if they can help you and your situation.
But whatever you choose best of luck to you on a second note if you get a straight talk sim you know you may get the error mm 6 device not authorized in which case means AT&T has your device on the lost or stolen blacklist
Sent from my HTC One X using xda app-developers app
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Click to collapse
AT&T are a bunch of thieves. Can't wait to leave myself! You might want to speak with your attorney.
Sent from my HTC One X using xda app-developers app
1homeboi said:
yea well im sending back one of the devices.... so hopefully they wont do that to the other one... im unlocked and rooted on one and about to unlock and root the other one and going to nearest straight talk... i cant go without a phone .... F atat
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Click to collapse
if you want to go to straight talk check out their website for GSM BYOP (Bring Your Own Phone) @ straighttalksim.com and make sure you choose the AT&T Compatible SIM, You get the same coverage because it uses att towers, for a fraction of the price, however i dont know if they offer LTE yet or not so you may want to do some research on different APN Configurations and what not.
A Word about Unlocked just remember that the bootloader unlock and a Network Unlock are 2 different things, where you need the bootloader unlock to be able to use custom roms, firmware, and radios. You will need a network unlock to be able to use the device on another network that does not operate on att towers, some examples are T-Mobile, SIMple Mobile, Vodaphone, etc, etc
So I was wondering whether or not I should root my phone, and i remembered that rooting voids the warranty.
My last phone was an HTC one v, which i cracked. I called customer service and told them the phone had software problems and asked if i could get a new one (it was unlocked and rooted) and it worked. Granted, i did have insurance on it.
I'm curious if that would work if i cracked my moto g, would i be able to call them and request a new one if i had a "software problem" and i was rooted. Would it make a difference if i relocked the bootloader? Btw i have a us gsm one.
Has anyone ever tried "beating the system" and how did it go?
P.S. dont judge me okay, i'm sure some of you are wondering the same thing.
I know a guy who got his XT1032 replaced, cos the eMMC, died a week after he bought it. He had the bootloader unlocked and rooted (actually he was running CM11).
But that's in the UK, no idea really how the things are in the US.
I have a Samsung Note Edge. I was having problems with my phone constantly searching for GPS after the lolipop update. I read online where someone suggested to use *#9090# menu. So dumb me did. I selected option 1 and it caused me to lose service and send my phone into a boot loop. At first I would be able to access the phone for about 20 seconds before the reboot. So I performed the master reset. Now it is still in a constant boot loop as it is trying to analyze the apps. I cannot do anything to the phone. I have att. Please help! I don't know what to do.
I just did the same thing. Curiosity always gets me... did you find a solution? There's nothing in the *#9090# menu anymore and I'm getting boot loops now
No man I haven't been able to find a solution. All I know is don't erase phone cut now I can't get past the analyzing apps part. Really stressing this. Curiosity owned me lol
Our phones have a 1 year warranty. I contacted AT&T and had warranty replacement the next day. It cost me $15 for overnight shipping.
ZPaul2Fresh8 said:
Our phones have a 1 year warranty. I contacted AT&T and had warranty replacement the next day. It cost me $15 for overnight shipping.
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please tell me what you said to att to get it, when they ask about it, thank you, I did the same to my n915a and now boot loop and no 9090 menu anymore.
Tell them it keeps Rebooting and you've already tried a factory reset. They should send you a replacement for free.
Sent from my SAMSUNG-SM-G920A using Tapatalk