So I was wondering whether or not I should root my phone, and i remembered that rooting voids the warranty.
My last phone was an HTC one v, which i cracked. I called customer service and told them the phone had software problems and asked if i could get a new one (it was unlocked and rooted) and it worked. Granted, i did have insurance on it.
I'm curious if that would work if i cracked my moto g, would i be able to call them and request a new one if i had a "software problem" and i was rooted. Would it make a difference if i relocked the bootloader? Btw i have a us gsm one.
Has anyone ever tried "beating the system" and how did it go?
P.S. dont judge me okay, i'm sure some of you are wondering the same thing.
I know a guy who got his XT1032 replaced, cos the eMMC, died a week after he bought it. He had the bootloader unlocked and rooted (actually he was running CM11).
But that's in the UK, no idea really how the things are in the US.
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I have just recieved my HTC HD2 back from HTC's service centre in the UK after a long 5 week wait to fix a damaged LCD. When I sent it to them it was unlocked as I purchased it as an unlocked handset. It was originaly a T Mobile phone. When I got it back it is now locked again and is no use to me like this as I'm using the 3 network. I have tried to get it unlocked again remotely by imei but it seems the repair centre replaced my motherboard and this has changed the imei. I gave the new number to the unlocking firm and they are a reliable one I have used before. They have informed me that no HTC tool exists to unlock this imei and I won't get it unlocked because the motherboard was replaced. I have asked HTC to unlock this as they had no business locking it again in the first place. They said they will but I don't know how much longer I'll have to wait. Does anyone know anything about this or can spread some light on this situation? Maybe someone has heard of this before or is there another way to get the phone unlocked. I'm desperate to get using this phone again.
Any info appreciated.
Hi, I purchased a handset on contract from Three UK and have so far rooted, unlocked and booted a new ROM on to it. I understand this is reversible but after having some issues with my SD CARD SLOT,
I need to send in my handset for repair but they say that if a handset has been rooted it can not be returned because of the fact that it voids warranty!
I said what If I reverse changes and they said they will be able to tell that if the handset has been rooted in the past? Is this true? Can They? Is There away around this? Please reply soon - this is urgent, thanks.
i heard that if u unlock bootloader using xtc clip is a perm unlocked... correct me if i'm wrong.
If you had s-off then they can tell as chances are they only sell the s-on version. Only thing is if you have already contacted them about it then that fact they found it rooted means its on your account notes so you have no chance new unfortunately. The only way would be a chargeable repair. Insurance wouldn't cover it because its a manufacturing fault in most cases but I'd check that if you have it.
TechMayhem said:
Hi, I purchased a handset on contract from Three UK and have so far rooted, unlocked and booted a new ROM on to it. I understand this is reversible but after having some issues with my SD CARD SLOT,
I need to send in my handset for repair but they say that if a handset has been rooted it can not be returned because of the fact that it voids warranty!
I said what If I reverse changes and they said they will be able to tell that if the handset has been rooted in the past? Is this true? Can They? Is There away around this? Please reply soon - this is urgent, thanks.
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what about your sdcard slot?
mine is threwing out cards lager then 8gb from time to time (so a continously usage isn't possible) then card has to be reinserted - to bad battery has to be pulled out for this -
In the U.S. the Motorola warranty coverage ends when you request an unlock code.
I have rooted a couple of previous phones, but in those cases there were exploits available to unlock the bootloaders on those phones so it did not affect the warranty status.
I guess this is a smart way for Motorola to do it - allowing people to easily unlock their bootloaders takes away most of the incentive for finding an exploit.
Still, if the phone develops a hardware problem that exists even after returning the phone to stock - shouldn't that still be covered by the warranty? I guess from Motorola's point of view, the user who unlocked the phone may have messed it up and Motorola shouldn't be responsible.
I bought my phone using a credit card that doubles my warranty up to an extra year so, in theory, I have two years of warranty. I suspect that the majority of phone failures are due to dropping the phone which would never be covered under warranty anyway. Square Trade insurance backs this up, at least for insured phones: "We next drilled down into the two main reported causes of accidents, drops and spills. Unsurprisingly, drops are responsible for most accidents – 77% to be precise"
I have seen threads where people sent money to a "Chinese middleman" in order to get an unlock code but I wonder - how do they know that the guy isn't just requesting the unlock codes from Motorola and violating their warranties at the same time? They wouldn't know unless they made a warranty claim, would they? Is there a way people can check on the Motorola site?
The stock experience on the Moto G is very good as are the updates - I currently have 4.4.3 and am hoping for 4.4.4 soon. And it seems to have been reported that we will even get android L when it comes out. From my forum reading, I get the impression that most people unlock and root their Moto G to be able to run xposed and make small tweaks to their phone. Which did you choose - warranty or root?
yaconsult said:
In the U.S. the Motorola warranty coverage ends when you request an unlock code.
I have rooted a couple of previous phones, but in those cases there were exploits available to unlock the bootloaders on those phones so it did not affect the warranty status.
I guess this is a smart way for Motorola to do it - allowing people to easily unlock their bootloaders takes away most of the incentive for finding an exploit.
Still, if the phone develops a hardware problem that exists even after returning the phone to stock - shouldn't that still be covered by the warranty? I guess from Motorola's point of view, the user who unlocked the phone may have messed it up and Motorola shouldn't be responsible.
I bought my phone using a credit card that doubles my warranty up to an extra year so, in theory, I have two years of warranty. I suspect that the majority of phone failures are due to dropping the phone which would never be covered under warranty anyway. Square Trade insurance backs this up, at least for insured phones: "We next drilled down into the two main reported causes of accidents, drops and spills. Unsurprisingly, drops are responsible for most accidents – 77% to be precise"
I have seen threads where people sent money to a "Chinese middleman" in order to get an unlock code but I wonder - how do they know that the guy isn't just requesting the unlock codes from Motorola and violating their warranties at the same time? They wouldn't know unless they made a warranty claim, would they? Is there a way people can check on the Motorola site?
The stock experience on the Moto G is very good as are the updates - I currently have 4.4.3 and am hoping for 4.4.4 soon. And it seems to have been reported that we will even get android L when it comes out. From my forum reading, I get the impression that most people unlock and root their Moto G to be able to run xposed and make small tweaks to their phone. Which did you choose - warranty or root?
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Sir..you may also mention, that once the bootloader is unlocked, there is a permanent code written to the bootloader..and warranty is voided with this method..if one is to "relock" the device..this permanent code remains..
And it probably is possible for Motorola to trace an unlocked device with the IMEI..
Simply put..if one is concerned about warranty..don't unlock until warranty has expired..otherwise..unlock and void the warranty..
To unlock the bootloader of a Developer Edition does NOT void the warranty..
Sent from my:
4.4.4_21.11.21 (Unlocked)
XT1080M Droid Maxx #2
http://waynekent.com/page6.html
"Praise Jah" YOU people.!
NWKENT said:
Sir..you may also mention, that once the bootloader is unlocked, there is a permanent code written to the bootloader..and warranty is voided with this method..if one is to "relock" the device..this permanent code remains..
And it probably is possible for Motorola to trace an unlocked device with the IMEI..
Simply put..if one is concerned about warranty..don't unlock until warranty has expired..otherwise..unlock and void the warranty..
To unlock the bootloader of a Developer Edition does NOT void the warranty..
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Thank you for the clarification. I guess the people who are paying the "Chinese middleman" may still be screwed even if they return the phone to stock and try to get warranty service. And, as I said, I wouldn't be surprised to learn that the guy was just doing a free unlock via motorola and charging people for it. Yet, this guy claims that he got a working unlock code for a verizon moto g from him for $45: http://swappa.com/listing/TND932/moto-g-verizon But I agree with you that this method would not preserve the warranty. And, clearly, unlocking your bootloader via motorola will mark the phone's unique identifier as being out of warranty. But not if you're lucky enough to live in Europe as I guess they get better legal rights on warranty than we do!
Unfortunately, there does not yet seem to be a Developer Edition of the Moto G LTE model.
Hence, my survey - how many people chose to give up their warranty in return for root on their Moto G?
yaconsult said:
Hence, my survey - how many people chose to give up their warranty in return for root on their Moto G?
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For the moment I've chosen to keep my warranty even if I really want the root for my Moto G LTE.
I just hope that in a few weeks / months there will be a way to root the phone without unlock the bootloader.
Well, I reached the point where I decided to unlock my bootloader and root my phone. The deciding factor for doing so was the too aggressive minfree memory setting after the 4.4.4 update. You notice that when you try switching between a couple of applications, like browser and navigation, that it has killed the other app and restarts it when you switch back to it. Once you have root, you can fix this by adjusting minfree: http://m.androidcentral.com/fine-tuning-minfree-settings-improving-androids-multi-tasking
I also wanted to try out xposed and gravitybox which adds many very nice customization options. It works very nicely and I'm trying out some other xposed modules.
So I ended up not unlocking my bootloader right away, but waited a few months to make sure that the phone had no hardware issues. For me, it was worth the tradeoff to unlock it after that as I felt that the odds of having phone problems that would be covered under the warranty were quite slim. Minfree manager and xposed/gravitybox make the Moto G a much nicer phone for me.
I never had Motorola's warranty as the brand new g I got already had its boot loader unlocked as well as twrp custom recovery which didn't work. Had to root it then use flashify to get a working recovery. When asked what I was supposed to do about my non working recovery they didn't have anything to say.
Sent from my GT-I9070
I prefer unlocked boot loader and voided warranty. Warranty rules are always so specific and many great areas don't cover repairs anyway. Apart from x posed and all, I am such an addict I flashing ROMs and all, I wouldn't want it any other way. I would be more reluctant on a $900 Samsung or Sony, but if the moto G fails, its much cheaper. I can still get a moto g from cricket for $99 or $129 and a $50 rebate deal is still active
Hi!
So I already asked this on the offical Nexus forums, but I thought this question might actually fit much better here.
I'm planning on buying Nexus 5 from my mobile network operator EMT wich is a local operator in Estonia. I'm sure I will at some point root the phone and install custom ROM on it so is this going to void warranty? As I read if the phone isn't bought directly from Google they aren't responsible for warranty so I guess then it's going to local LG service center. So does LG have a problem with rooting and custom ROMs?
A while back I bought HTC One X from EMT(local mobile network operator), so of course as I went home first thing I did was root my phone and install a custom ROM. Then I noticed the phone had a defect, the screen wasn't properly attatched to rest of the case, it was loose and it moved if you pushed on it. The defect wasn't apparent right away because the part where it was loose was on the left side so if you held the phone in your right hand or didn't use any force it was hardly noticeable. Anyway I relocked the phone and restored the phone closest to original state as possible, then I took the phone back after few days and they sent it to closest HTC service center wich was in Latvia, there isn't one in Estonia. After two weeks we got a mail that they were not going to repair it because I had installed "illegal software" on the phone that voids warranty. So I read through the warranty agreement, agreement said that it only covers hardware issues and not software. I didn't find anything in the agreement that says rooting the phone wasn't allowed and would void the warranty. So after that I went to costumer protection board and told them my story, after 3 months of bureaucracy and meetings they agreed that I didn't violate warranty agreement and decided that the phone has to be fixed, everyone agreed on it, even EMT my mobile operator, but HTC refused to fix the phone so EMT gave up and paid for the phone repairs.
So does anyone have experiences with Nexus 5 warranty and issues that might rise from rooting the phone and installing custom ROM. I don't mean if I brick the phone myself, but if similar problem arises that I had with my HTC One X that it's is clearly a factory defect.
Thank you!
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Lethargy said:
You have a Nexus 5. This isn't a Samsung device or anything of the sort.
Keep in mind that warranty only covers MANUFACTURING defects, not wear and tear damage/defects. Attempting to claim warranty for anything other than manufacturing defects would be fraud.
If you bought from the Play Store, Google will still (unofficially, but they'll do it) accept an RMA claim regardless software state, if its a legitimate manufacturing defect.
If you bought it from elsewhere (and its a legitimate manufacturing defect), simply flash stock if you aren't already on it, relock the bootloader and reset the tamper flag (with a root app lol), then tap on unroot in SuperSU. There is nothing else that shows any sign of possible modification.
If the device doesn't boot at all then the software state is irrelevant as it can't be accessed in the first place.
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vasar said:
Hi!
So I already asked this on the offical Nexus forums, but I thought this question might actually fit much better here.
I'm planning on buying Nexus 5 from my mobile network operator EMT wich is a local operator in Estonia. I'm sure I will at some point root the phone and install custom ROM on it so is this going to void warranty? As I read if the phone isn't bought directly from Google they aren't responsible for warranty so I guess then it's going to local LG service center. So does LG have a problem with rooting and custom ROMs?
A while back I bought HTC One X from EMT(local mobile network operator), so of course as I went home first thing I did was root my phone and install a custom ROM. Then I noticed the phone had a defect, the screen wasn't properly attatched to rest of the case, it was loose and it moved if you pushed on it. The defect wasn't apparent right away because the part where it was loose was on the left side so if you held the phone in your right hand or didn't use any force it was hardly noticeable. Anyway I relocked the phone and restored the phone closest to original state as possible, then I took the phone back after few days and they sent it to closest HTC service center wich was in Latvia, there isn't one in Estonia. After two weeks we got a mail that they were not going to repair it because I had installed "illegal software" on the phone that voids warranty. So I read through the warranty agreement, agreement said that it only covers hardware issues and not software. I didn't find anything in the agreement that says rooting the phone wasn't allowed and would void the warranty. So after that I went to costumer protection board and told them my story, after 3 months of bureaucracy and meetings they agreed that I didn't violate warranty agreement and decided that the phone has to be fixed, everyone agreed on it, even EMT my mobile operator, but HTC refused to fix the phone so EMT gave up and paid for the phone repairs.
So does anyone have experiences with Nexus 5 warranty and issues that might rise from rooting the phone and installing custom ROM. I don't mean if I brick the phone myself, but if similar problem arises that I had with my HTC One X that it's is clearly a factory defect.
Thank you!
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If you are rooting, you must accept consequences. You must be aware, that rooting is something that is not supposed to be done. That's why manufacturers do lock bootloaders.
Anyway. As you know, you can allways unroot, flash stock and relock bootloader. I don't know what you mean "as close as possible" because I'm not familiar with HTC. I did it with my Nexus 4 here in Slovenia and they did repair it without any question. The same story was also with my XperiaS and all other SE phones which I did a modifications on. But, for example, I use root for deleting stock apps, using Titanium Backup and that's it. I never use modificiated kernels or doing over and underclock CPU.
So, choise is yours.
So I dropped my z3 d6603 on the bathroom tile and shattered my screen. Called up Sony us (since I live here), gave them my info and told them my problem and they issued an RMA. Sent in my phone a few weeks ago. Didn't hear anything so I called in to check on my rma. They said they are shipping back phone not fixed because it's an international version and not a US version and has unapproved software (mind you it is stock but with an unlocked boot loader and rooted). I unlocked the bootloader from THEIR website! Anyways its now getting escalated to see what can be done. Anyone else had issues with the RMA process?
jdenman03 said:
So I dropped my z3 d6603 on the bathroom tile and shattered my screen. Called up Sony us (since I live here), gave them my info and told them my problem and they issued an RMA. Sent in my phone a few weeks ago. Didn't hear anything so I called in to check on my rma. They said they are shipping back phone not fixed because it's an international version and not a US version and has unapproved software (mind you it is stock but with an unlocked boot loader and rooted). I unlocked the bootloader from THEIR website! Anyways its now getting escalated to see what can be done. Anyone else had issues with the RMA process?
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Your bootloader was unlocked so they may turn you down. It has been stated already that by unlocking the bootloader you void the warranty even through the means of their offical software
I wasn't even asking for a warranty claim. I'll pay for the fixed broken screen. A broken screen has nothing to do with the software.
So now I have to wait for them to ship my device back, I relock the boot loader and return to stock, file a new rma, and ship it back to them. This makes a lot of sense.....
It still affects warranty even if you are willing to pay cause it was unlocked. Dumb rule but it is what it is they have warnings about it when you unlock
zombiej79 said:
It still affects warranty even if you are willing to pay cause it was unlocked. Dumb rule but it is what it is they have warnings about it when you unlock
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It has nothing to do with a warranty claim. It has to do with a damage claim. Anyways Im still waiting on a response back but I think I might of convinced them to go ahead and fix it. It saves them money and me money by just fixing it now rather than shipping it back to me, me making it stock again, and shipping it to and from sony.