I have just recieved my HTC HD2 back from HTC's service centre in the UK after a long 5 week wait to fix a damaged LCD. When I sent it to them it was unlocked as I purchased it as an unlocked handset. It was originaly a T Mobile phone. When I got it back it is now locked again and is no use to me like this as I'm using the 3 network. I have tried to get it unlocked again remotely by imei but it seems the repair centre replaced my motherboard and this has changed the imei. I gave the new number to the unlocking firm and they are a reliable one I have used before. They have informed me that no HTC tool exists to unlock this imei and I won't get it unlocked because the motherboard was replaced. I have asked HTC to unlock this as they had no business locking it again in the first place. They said they will but I don't know how much longer I'll have to wait. Does anyone know anything about this or can spread some light on this situation? Maybe someone has heard of this before or is there another way to get the phone unlocked. I'm desperate to get using this phone again.
Any info appreciated.
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Hello. I'll apologize in advance for being technologically challenged. I bought an AT &T Tilt (HTC 8925) on Ebay almost a year ago and it worked fine for months. About a month or so ago, I started to get the message "no service" when I knew I was in an area of very good AT&T service. Within a day, I started to get the message "no sim" so I tried the sim in my husband's phone and it wouldn't work there either. So, I assumed the whole incident was due to a dying sim. I got a new sim and the phone worked great for about a couple of months. Then, last week, I started gettng the "no service" message again. This time, I sent the phone to HTC repair since they said they'd diagnose for free. They called me to tell me that the problem is I had a non-HTC supported ROM which ruined my main board and they could fix it for nearly $400. They say even though the phone is under warranty, the non-suppported ROM voids my warranty. They said the ROM was for a TYTNII and not 8925 and so it was just incompatible. Are they taking advantage of me becasue I don't know any better? I bought the phone specifically because it was unlocked and have never had a problem buying an unlocked phone online before. Do you think the person who unlocked the phone to sell it to me could have used the wrong ROM and it slowly damaged my phone or is that just nonsense? Any help would be greatly appreciated.
have you tried to reflash it?
Get the phone back
Hi
I think that the HTC policy is unfair in practice but in theory they are right. There could be issues to do with charging and temperature which could, in theory, affect a conneciton to the mainboard. If HTC are willing to send you the phone back in the same condition as you sent it to them without charging you I would take this option and flash the "correct" ROM to the device to see if this makes any difference to the problem. The correct ROM would be an update from AT&T for the Tilt. The other thing is to get a second opinion from an independent phone engineer if you can find one. It may not actually need a new mainboard but a new SIM card holder. It would be difficult to say that the incorrect ROM would affect a SIM card holder, so HTC wouldn't diagnose the problem in that way.
Hope that helps.
andrew-in-woking
Andrew,
When you mentioned charging and overheating, I did have to replace my battery as well, it just wouldn't hold a charge anymore. I wonder if you're on to something. I did ask them to send the phone back to me so I should have it in a few days. The other reply I got to my question suggested "reflashing". I really don't know much at all about all of this. Is there a link to how to flash it? I did update the ROM based on a suggestion from HTC using the link on thier website. Before I mailed the phone to them, they thought I might have a radio problem so they suggested the ROM update. I did the update for the tytnII. My phone doesn't have any AT&T software on it, it looks just like the TYNT II photo on the HTC website. Based on that, what would you suggest I "flash" and do you happen to have a link to step by step instructions?
from that it sounds like htc told you to flash a kaiser rom the a TILT phone
I am from the USA, and I purchased a Rogers HTC Magic from ebay. The phone is pretty much is bricked. I can't access any kind of hard reset hitting the different button combinations. I call HTC to see if I can do it under the 1 year warranty. HTC tells me they can't repair Rogers cell phone only Rogers can. I called Rogers and asked if I could replace under the manufactuer warranty. They tell me I must be a Rogers subscriber to do that. I'm lost here guys. Does anyone know of a repair place, or a way I can get it replaced under the 1 year warranty?
First off, thank you for making a brilliant forum! Now that I dont get any further by searching for information I need som help from you guys.
Thing is: I have two sensations. Both are s-off, rooted, superCID and have the latest coindroid installed. Both are originally tmobile phones which were bought unlocked some while ago. They have both been used successfully in europe until now that im in the US.
For various reasons i have three simcards for these phones. And in one of them t-mobile doesnt seem to work at all. Neither before software modifications or after. The other phone with similar mods have no problems.
The other simcards are a norwegian one and another pay-as-you-go simcard which has been used since t-mobile doesnt work.
Since both phones are rooted and s-off I guess there is a setting somewhere. Where is this particular setting? Anybody that could come a newbie to the rescue?
Thanks!
no setting if phone dont ask for a unlock code or has been unlocked i am going to say bad/banned imi number call t-Mobile and ask them if your phone is black listed
The phone is blocked by tmobile it appears. Bought it off amazon nine months ago. The phone was sold as new and "unlocked" back then and w/o warranty, but not as stolen phone. Im angry right now.
Neither Tmobile or HTC are very helpful on the phone. Costumer service at Tmobile keeps failing to put me over to anyone who can help.
Any tips on how to proceed further? Showing up at one of their shops and stay there until someone is able to help?
Since the phone is without warranty its very tempting to do illegal stuff to it right now.
Suppehue said:
Since the phone is without warranty its very tempting to do illegal stuff to it right now.
Click to expand...
Click to collapse
Like what free apps or fake call 911 lol not much you can do that's illegal
Only things you can do try att sim but may not work
resell on eBay for parts should get most of your money back or keep calling T-Mobile there the only ones who can if they will
Sent from my HTC Sensation 4G using XDA
Hi all,
well, I bought htc sensation xe beats audio on t-mobile(UK), I purchased unlocking code, after I entered it phone worked on vodafone perfect. Few weeks ago, my phone stopped working. As I had warranty to the phone, I contacted HTC, and sent phone for repair. They repaired my phone, but when I trying to use my vodafone sim card, phone asking for network unlocking code. It looked to me ,that my phone again become locked to t-mobile, so I purchased another unlocking code(which is the same as i entered it months ago) and when I entering "it" it says incorrect password.
Without SIM, phone working fine. Can you please explain to me what should I do?
Thank you!
ire8el said:
Hi all,
well, I bought htc sensation xe beats audio on t-mobile(UK), I purchased unlocking code, after I entered it phone worked on vodafone perfect. Few weeks ago, my phone stopped working. As I had warranty to the phone, I contacted HTC, and sent phone for repair. They repaired my phone, but when I trying to use my vodafone sim card, phone asking for network unlocking code. It looked to me ,that my phone again become locked to t-mobile, so I purchased another unlocking code(which is the same as i entered it months ago) and when I entering "it" it says incorrect password.
Without SIM, phone working fine. Can you please explain to me what should I do?
Thank you!
Click to expand...
Click to collapse
Hi,
Look HERE
And maybe HERE
ire8el said:
Hi all,
well, I bought htc sensation xe beats audio on t-mobile(UK), I purchased unlocking code, after I entered it phone worked on vodafone perfect. Few weeks ago, my phone stopped working. As I had warranty to the phone, I contacted HTC, and sent phone for repair. They repaired my phone, but when I trying to use my vodafone sim card, phone asking for network unlocking code. It looked to me ,that my phone again become locked to t-mobile, so I purchased another unlocking code(which is the same as i entered it months ago) and when I entering "it" it says incorrect password.
Without SIM, phone working fine. Can you please explain to me what should I do?
Thank you!
Click to expand...
Click to collapse
Thanks guys. I found problem myself. HTC repair centre changed my phone IMEI number, and I wasn't told, so that's why unlock code didn't worked. I checked IMEI on my phone by pressing *#06# and find out different IMEI number, got new code and it worked.
So I was wondering whether or not I should root my phone, and i remembered that rooting voids the warranty.
My last phone was an HTC one v, which i cracked. I called customer service and told them the phone had software problems and asked if i could get a new one (it was unlocked and rooted) and it worked. Granted, i did have insurance on it.
I'm curious if that would work if i cracked my moto g, would i be able to call them and request a new one if i had a "software problem" and i was rooted. Would it make a difference if i relocked the bootloader? Btw i have a us gsm one.
Has anyone ever tried "beating the system" and how did it go?
P.S. dont judge me okay, i'm sure some of you are wondering the same thing.
I know a guy who got his XT1032 replaced, cos the eMMC, died a week after he bought it. He had the bootloader unlocked and rooted (actually he was running CM11).
But that's in the UK, no idea really how the things are in the US.