Hi, I purchased a handset on contract from Three UK and have so far rooted, unlocked and booted a new ROM on to it. I understand this is reversible but after having some issues with my SD CARD SLOT,
I need to send in my handset for repair but they say that if a handset has been rooted it can not be returned because of the fact that it voids warranty!
I said what If I reverse changes and they said they will be able to tell that if the handset has been rooted in the past? Is this true? Can They? Is There away around this? Please reply soon - this is urgent, thanks.
i heard that if u unlock bootloader using xtc clip is a perm unlocked... correct me if i'm wrong.
If you had s-off then they can tell as chances are they only sell the s-on version. Only thing is if you have already contacted them about it then that fact they found it rooted means its on your account notes so you have no chance new unfortunately. The only way would be a chargeable repair. Insurance wouldn't cover it because its a manufacturing fault in most cases but I'd check that if you have it.
TechMayhem said:
Hi, I purchased a handset on contract from Three UK and have so far rooted, unlocked and booted a new ROM on to it. I understand this is reversible but after having some issues with my SD CARD SLOT,
I need to send in my handset for repair but they say that if a handset has been rooted it can not be returned because of the fact that it voids warranty!
I said what If I reverse changes and they said they will be able to tell that if the handset has been rooted in the past? Is this true? Can They? Is There away around this? Please reply soon - this is urgent, thanks.
Click to expand...
Click to collapse
what about your sdcard slot?
mine is threwing out cards lager then 8gb from time to time (so a continously usage isn't possible) then card has to be reinserted - to bad battery has to be pulled out for this -
Related
a customer brought this AT&T Tilt (he said it was unlocked), stuck at bootloader
KAIS1*0
SPL-1.93.0000
CPLD-8
I FLASHED it with AT&T ROM from HTC successfully, restarted , still doing the same thing
tried different ROM, it stuck with 0% and it get ERROR 262 : UPDATE ERROR AND ask me for recovery .
i tried install the HARDSPL , but it wont recoginize the phone(activesych doesnt read the phone.
Since you got the error trying to flash a non-at&t Rom it isn't CID unlocked (but I'm sure you figured that out already). He probably meant it is SIM unlocked.
In order to install HardSPL you need to be able to boot into the OS.
I'd say you need more info from your customer, like what he was trying to do to the phone.
Maybe then someone here will have an idea of what to try next although I'm thinking tis might end-up with a call to at&t Warranty replacement service.
he bought it off ebay junkyard , was unlocked and he is a Tmobile customer.
he said he didnt try to install or upload anything.
u know the deal, u wake up everyday and someone u do not know deposited $1b into your account.
Sounds like someone dumped a bricked phone using eBay.
I hate it when a**holes do that. In it's current condition the original purchaser could get it warranty replaced as long as the water & void stickers are okay. Instead they pawn it off on an unspecting buyer.
I'd encourage him to contact the seller. If the seller is legit they'll take it back and refund him. Otherwise a follow-up with the payment provider will be needed. Hopefully the seller didn't list it "AS IS" but at least claims "Not DOA".
I sell all of my older phones on eBay and always try to document any physical damage (scratches and such). My last 2 Wizards had the mini USB port replaced by PPCTechs and I even noted that repair in my listings.
The thing about eBay is you can get a good deal but sometimes the cheap comes out expensive.
It's probably a longshot but have you seen this:
http://forum.xda-developers.com/showthread.php?t=371154
Back when I was using a Hermes I used MTTY to manually flash my Roms. You might be able to use it to do a format then flash the stock at&t Rom.
Hello. I'll apologize in advance for being technologically challenged. I bought an AT &T Tilt (HTC 8925) on Ebay almost a year ago and it worked fine for months. About a month or so ago, I started to get the message "no service" when I knew I was in an area of very good AT&T service. Within a day, I started to get the message "no sim" so I tried the sim in my husband's phone and it wouldn't work there either. So, I assumed the whole incident was due to a dying sim. I got a new sim and the phone worked great for about a couple of months. Then, last week, I started gettng the "no service" message again. This time, I sent the phone to HTC repair since they said they'd diagnose for free. They called me to tell me that the problem is I had a non-HTC supported ROM which ruined my main board and they could fix it for nearly $400. They say even though the phone is under warranty, the non-suppported ROM voids my warranty. They said the ROM was for a TYTNII and not 8925 and so it was just incompatible. Are they taking advantage of me becasue I don't know any better? I bought the phone specifically because it was unlocked and have never had a problem buying an unlocked phone online before. Do you think the person who unlocked the phone to sell it to me could have used the wrong ROM and it slowly damaged my phone or is that just nonsense? Any help would be greatly appreciated.
have you tried to reflash it?
Get the phone back
Hi
I think that the HTC policy is unfair in practice but in theory they are right. There could be issues to do with charging and temperature which could, in theory, affect a conneciton to the mainboard. If HTC are willing to send you the phone back in the same condition as you sent it to them without charging you I would take this option and flash the "correct" ROM to the device to see if this makes any difference to the problem. The correct ROM would be an update from AT&T for the Tilt. The other thing is to get a second opinion from an independent phone engineer if you can find one. It may not actually need a new mainboard but a new SIM card holder. It would be difficult to say that the incorrect ROM would affect a SIM card holder, so HTC wouldn't diagnose the problem in that way.
Hope that helps.
andrew-in-woking
Andrew,
When you mentioned charging and overheating, I did have to replace my battery as well, it just wouldn't hold a charge anymore. I wonder if you're on to something. I did ask them to send the phone back to me so I should have it in a few days. The other reply I got to my question suggested "reflashing". I really don't know much at all about all of this. Is there a link to how to flash it? I did update the ROM based on a suggestion from HTC using the link on thier website. Before I mailed the phone to them, they thought I might have a radio problem so they suggested the ROM update. I did the update for the tytnII. My phone doesn't have any AT&T software on it, it looks just like the TYNT II photo on the HTC website. Based on that, what would you suggest I "flash" and do you happen to have a link to step by step instructions?
from that it sounds like htc told you to flash a kaiser rom the a TILT phone
So I was wondering whether or not I should root my phone, and i remembered that rooting voids the warranty.
My last phone was an HTC one v, which i cracked. I called customer service and told them the phone had software problems and asked if i could get a new one (it was unlocked and rooted) and it worked. Granted, i did have insurance on it.
I'm curious if that would work if i cracked my moto g, would i be able to call them and request a new one if i had a "software problem" and i was rooted. Would it make a difference if i relocked the bootloader? Btw i have a us gsm one.
Has anyone ever tried "beating the system" and how did it go?
P.S. dont judge me okay, i'm sure some of you are wondering the same thing.
I know a guy who got his XT1032 replaced, cos the eMMC, died a week after he bought it. He had the bootloader unlocked and rooted (actually he was running CM11).
But that's in the UK, no idea really how the things are in the US.
Hi!
So I already asked this on the offical Nexus forums, but I thought this question might actually fit much better here.
I'm planning on buying Nexus 5 from my mobile network operator EMT wich is a local operator in Estonia. I'm sure I will at some point root the phone and install custom ROM on it so is this going to void warranty? As I read if the phone isn't bought directly from Google they aren't responsible for warranty so I guess then it's going to local LG service center. So does LG have a problem with rooting and custom ROMs?
A while back I bought HTC One X from EMT(local mobile network operator), so of course as I went home first thing I did was root my phone and install a custom ROM. Then I noticed the phone had a defect, the screen wasn't properly attatched to rest of the case, it was loose and it moved if you pushed on it. The defect wasn't apparent right away because the part where it was loose was on the left side so if you held the phone in your right hand or didn't use any force it was hardly noticeable. Anyway I relocked the phone and restored the phone closest to original state as possible, then I took the phone back after few days and they sent it to closest HTC service center wich was in Latvia, there isn't one in Estonia. After two weeks we got a mail that they were not going to repair it because I had installed "illegal software" on the phone that voids warranty. So I read through the warranty agreement, agreement said that it only covers hardware issues and not software. I didn't find anything in the agreement that says rooting the phone wasn't allowed and would void the warranty. So after that I went to costumer protection board and told them my story, after 3 months of bureaucracy and meetings they agreed that I didn't violate warranty agreement and decided that the phone has to be fixed, everyone agreed on it, even EMT my mobile operator, but HTC refused to fix the phone so EMT gave up and paid for the phone repairs.
So does anyone have experiences with Nexus 5 warranty and issues that might rise from rooting the phone and installing custom ROM. I don't mean if I brick the phone myself, but if similar problem arises that I had with my HTC One X that it's is clearly a factory defect.
Thank you!
↓
Lethargy said:
You have a Nexus 5. This isn't a Samsung device or anything of the sort.
Keep in mind that warranty only covers MANUFACTURING defects, not wear and tear damage/defects. Attempting to claim warranty for anything other than manufacturing defects would be fraud.
If you bought from the Play Store, Google will still (unofficially, but they'll do it) accept an RMA claim regardless software state, if its a legitimate manufacturing defect.
If you bought it from elsewhere (and its a legitimate manufacturing defect), simply flash stock if you aren't already on it, relock the bootloader and reset the tamper flag (with a root app lol), then tap on unroot in SuperSU. There is nothing else that shows any sign of possible modification.
If the device doesn't boot at all then the software state is irrelevant as it can't be accessed in the first place.
Click to expand...
Click to collapse
vasar said:
Hi!
So I already asked this on the offical Nexus forums, but I thought this question might actually fit much better here.
I'm planning on buying Nexus 5 from my mobile network operator EMT wich is a local operator in Estonia. I'm sure I will at some point root the phone and install custom ROM on it so is this going to void warranty? As I read if the phone isn't bought directly from Google they aren't responsible for warranty so I guess then it's going to local LG service center. So does LG have a problem with rooting and custom ROMs?
A while back I bought HTC One X from EMT(local mobile network operator), so of course as I went home first thing I did was root my phone and install a custom ROM. Then I noticed the phone had a defect, the screen wasn't properly attatched to rest of the case, it was loose and it moved if you pushed on it. The defect wasn't apparent right away because the part where it was loose was on the left side so if you held the phone in your right hand or didn't use any force it was hardly noticeable. Anyway I relocked the phone and restored the phone closest to original state as possible, then I took the phone back after few days and they sent it to closest HTC service center wich was in Latvia, there isn't one in Estonia. After two weeks we got a mail that they were not going to repair it because I had installed "illegal software" on the phone that voids warranty. So I read through the warranty agreement, agreement said that it only covers hardware issues and not software. I didn't find anything in the agreement that says rooting the phone wasn't allowed and would void the warranty. So after that I went to costumer protection board and told them my story, after 3 months of bureaucracy and meetings they agreed that I didn't violate warranty agreement and decided that the phone has to be fixed, everyone agreed on it, even EMT my mobile operator, but HTC refused to fix the phone so EMT gave up and paid for the phone repairs.
So does anyone have experiences with Nexus 5 warranty and issues that might rise from rooting the phone and installing custom ROM. I don't mean if I brick the phone myself, but if similar problem arises that I had with my HTC One X that it's is clearly a factory defect.
Thank you!
Click to expand...
Click to collapse
If you are rooting, you must accept consequences. You must be aware, that rooting is something that is not supposed to be done. That's why manufacturers do lock bootloaders.
Anyway. As you know, you can allways unroot, flash stock and relock bootloader. I don't know what you mean "as close as possible" because I'm not familiar with HTC. I did it with my Nexus 4 here in Slovenia and they did repair it without any question. The same story was also with my XperiaS and all other SE phones which I did a modifications on. But, for example, I use root for deleting stock apps, using Titanium Backup and that's it. I never use modificiated kernels or doing over and underclock CPU.
So, choise is yours.
Have any of you been able to successfully flash a new rom onto your phones without losing your carrier unlock?
I've been reading around, and so far, it seems like a few people somehow lost their carrier unlocks after downgrading.
I'd like to flash the Fulmics rom, but I don't want to lose my carrier unlock in the process.
If anyone has any input or suggestions for downgrade/root tutorials, it would be much appreciated.
Thanks!
It's easy to flash a stock ROM and turn it back into a fully stock phone where everything works right.
This thread will bring you up to a stock 20I
https://forum.xda-developers.com/tm...ock-h830-20i-rom-flashable-zips-imgs-t3609735
If you want to root it / install TWRP, etc etc...you want 20a. So use this thread
https://forum.xda-developers.com/tm...ock-h830-20a-rom-flashable-zips-imgs-t3511294
You will lose the SIM unlock because the SIM unlock was achieved using that bogus 20i_un ROM (old school way to do that and not preferred because it's temporary)
Everything works fine once you do that. But I don't know if it can be 're-unlocked'. I'm on T Mobile so I don't care. The t mobile unlock app MIGHT still work after 40 days like it's supposed to, but I haven't had it for 40 days so I don't know.
In the same context, can anyone comment on phones being bought from BuySpry on eBay? Have they all been brand new, unmodified ones or will we face any problem down the line like locked bootloaders, sim locks and that sort of thing. I just bought one and its on its way
Just to put it out there I brought this device on JET.com and I have the same April security H83020i_un. The order was fulfilled by Wireless Boss meaning that's who shipped it so watch out for them as well.
chaihg said:
In the same context, can anyone comment on phones being bought from BuySpry on eBay? Have they all been brand new, unmodified ones or will we face any problem down the line like locked bootloaders, sim locks and that sort of thing. I just bought one and its on its way
Click to expand...
Click to collapse
I think they are all like that. I purchased one for my neighbor and one for myself(to use as second device). I flashed it with 20i version and it is the same, but sim unlock went away and phone is locked. I am with T-Mobile and didn't mind it at all.
Just FYI, to all who bought his or her phone from eBay, I just talked to LG today, we have no warranty on our devices. They don't provide warranty to devices that were purchased from eBay.
FML
fabiansc said:
Just FYI, to all who bought his or her phone from eBay, I just talked to LG today, we have no warranty on our devices. They don't provide warranty to devices that were purchased from eBay.
FML
Click to expand...
Click to collapse
I think you can still get warranty you just need to flash the stock rom. You can use the imei number to check the production date. Lg gives 15 months warranty from the production date. I got warranty service a couple months back from a defective g5 i bought from ebay. I just used the imei number and the customer rep checked if it was still under warranty
Can anyone tell me if H830T bought from BuySrpy on eBay will update (to nougat and get patches) on Metro PCS network?
Rohden111 said:
Can anyone tell me if H830T bought from BuySrpy on eBay will update (to nougat and get patches) on Metro PCS network?
Click to expand...
Click to collapse
If you leave it like it is out of the box, no. It will definitely not. It has a custom ROM on there so no OTA update will work.
If you flash an official ROM using the LG UP tool (which is INSANELY EASY) then it will get the updates on the T Mobile network. I suspect it will get updates if you're on the Metro PCS network too as it's really just looking for a web connection, not service network. But I can't 100% confirm that as I haven't tried it.
I personally flashed my BuySpry phone to official ROM 20a and immediately got the notifications to update the phone via OTA to official T Mobile releases.
So once you flash the official ROM it's like you've undone whatever BuySpry did to the phone and it's essentially brand new again.
Skipjacks said:
If you leave it like it is out of the box, no. It will definitely not. It has a custom ROM on there so no OTA update will work.
If you flash an official ROM using the LG UP tool (which is INSANELY EASY) then it will get the updates on the T Mobile network. I suspect it will get updates if you're on the Metro PCS network too as it's really just looking for a web connection, not service network. But I can't 100% confirm that as I haven't tried it.
I personally flashed my BuySpry phone to official ROM 20a and immediately got the notifications to update the phone via OTA to official T Mobile releases.
So once you flash the official ROM it's like you've undone whatever BuySpry did to the phone and it's essentially brand new again.
Click to expand...
Click to collapse
Thank you Skipjacks.
I looked up your link (on how to flash official ROM) from above post and indeed it looks easy.
I guess only question I still have would be if sim-locked T Mobile LG G5 will work on Metro PCS...
Rohden111 said:
Thank you Skipjacks.
I looked up your link (on how to flash official ROM) from above post and indeed it looks easy.
I guess only question I still have would be if sim-locked T Mobile LG G5 will work on Metro PCS...
Click to expand...
Click to collapse
I don't know. But call T Mobile. They'll know about the T Mobile phone on Metro PCS thing.
harrychang said:
I think you can still get warranty you just need to flash the stock rom. You can use the imei number to check the production date. Lg gives 15 months warranty from the production date. I got warranty service a couple months back from a defective g5 i bought from ebay. I just used the imei number and the customer rep checked if it was still under warranty
Click to expand...
Click to collapse
Thanks for your response!
When I try to use their mobile repair service, they want to see the receipt.
Did it work out for you with a receipt form eBay or did you found a way to circumvent it?
I'm not sure they're going to give me service on it, but I just noticed yesterday that my camera rear glass is broken.
I don't know how since I didn't drop the phone or anything.
Regardless, knowing the warranty works is important for me
OK i spoke to LG and they said warranty is available if 1) Its 15 months from date of manufacture for which they check IMEI 2) 1 year from date of purchase for which they need proof with receipt. So when I gave my IMEI they said it is under warranty. Hopefully I wont need it. But if it comes to that, I will attach their repair slips that came in the box and give eBay receipts. Have also mailed the seller to ask for proof of purchase lets see.
fabiansc said:
Thanks for your response!
When I try to use their mobile repair service, they want to see the receipt.
Did it work out for you with a receipt form eBay or did you found a way to circumvent it?
I'm not sure they're going to give me service on it, but I just noticed yesterday that my camera rear glass is broken.
I don't know how since I didn't drop the phone or anything.
Regardless, knowing the warranty works is important for me
Click to expand...
Click to collapse
Use the live chat. You just have to give the csr the imei. They did not ask me for the receipt. If they ask Just say you lost the receipt then they will go off the imei to check the production date. I tried doing it on the website but it wouldnt let me continue without uploading a receipt. I did the live chat and the csr was able to generate an rma and email me a return label
Skipjacks said:
If you leave it like it is out of the box, no. It will definitely not. It has a custom ROM on there so no OTA update will work.
If you flash an official ROM using the LG UP tool (which is INSANELY EASY) then it will get the updates on the T Mobile network. I suspect it will get updates if you're on the Metro PCS network too as it's really just looking for a web connection, not service network. But I can't 100% confirm that as I haven't tried it.
I personally flashed my BuySpry phone to official ROM 20a and immediately got the notifications to update the phone via OTA to official T Mobile releases.
So once you flash the official ROM it's like you've undone whatever BuySpry did to the phone and it's essentially brand new again.
Click to expand...
Click to collapse
Any ideas if we can flash a generic US unlocked firmware onto H830 device? I would like to see if it will unlocked the phone as after flashing T-Mobile's firmware it got sim locked.
fabiansc said:
Just FYI, to all who bought his or her phone from eBay, I just talked to LG today, we have no warranty on our devices. They don't provide warranty to devices that were purchased from eBay.
FML
Click to expand...
Click to collapse
When dealing with LG for warranty work never mention it's an ebay purchase. Without a receipt the LG warranty period is 15 months from the date of manufacture. Also ensure the OEM ROM is loaded.
I just purchased one. I'll get it on August 6th
I'm from El Salvador, so you are telling me that if I try to downgrade my phone to root it, I'll be T-mobile only?
and if I do root it, can it be unlocked again with one of those unlocking boxes?
Uppercut has Trojan:Win32/Dynamer!ac in it. Listed as severe.
I ordered this phone and downgraded to 20a, so I could root it and flash a custom rom.
When doing the downgrade/rooting it locked the carrier lock to T-Mobile USA.
I wiped everything and reinstalled 20i, but it was still locked to T-Mobile USA.
Since I am in Canada this is a huge problem for me.
I ended up disputing it at paypal due to not selling a genuine unlocked device.
I will keep you updated, let me know if you figure out how to unlock the carrier lock.
LittleKing7 said:
I ordered this phone and downgraded to 20a, so I could root it and flash a custom rom.
When doing the downgrade/rooting it locked the carrier lock to T-Mobile USA.
I wiped everything and reinstalled 20i, but it was still locked to T-Mobile USA.
Since I am in Canada this is a huge problem for me.
I ended up disputing it at paypal due to not selling a genuine unlocked device.
I will keep you updated, let me know if you figure out how to unlock the carrier lock.
Click to expand...
Click to collapse
Don't forget to dispute with your credit card company too. They likely have better protections than PayPal.
And don't forget to leave negative feedback for the dishonest seller on ebay