This problem has occurred with both my hubby's and my MT4GS, out of the blue, and with two different software versions. Hubby's phone is the original 1.28.531.9 software, stock/rooted/s-off via Revolutionary method. Mine is software 1.63.531.2 710RD, unlocked via HTC's unlocker and stock/rooted/s-on. Hubby's phone hasn't required any repair, while the mainboard was replaced on mine at the beginning of February (this was HTC's solution to a sudden display failure, and they decreed it off-warranty, so I essentially had to pay for my phone again to get it repaired). The only other difference between our phones is I started using a Mugen 1800 mAh battery at the start of this week; Hubby's is still on a stock battery.
The pink spot in the middle of the camera's viewfinder suddenly appeared on both our phones, and it outright ruins any photos. Lighting is not an issue with either phone: the spot or "wash" of pink appears even in bright indoor light and with the flash. Below is an example of a of a white wall in our townhouse in bright light. And yes, that is a white wall.
I haven't tried a factory reset with either phone, and wanted to find out if that even had a possibility of affecting this problem before I committed to the work involved (restoring data afterward, redebloating). Warranty repair, even if the only option, would be a huge PITA, as we rely on our phones for communication when I'm out in the field for work purposes. I'm also leery of HTC declaring this an off-warranty repair, simply because our phones have been rooted and I've used their unlocker--which makes no sense in this situation, but they've done it to me with my previous repair.
I guess what I'm looking for here is the cause of this camera error, and if a warranty repair (we have till October on these phones) is the only real option for addressing the problem. Very disillusioned by the performance of our phones, given their relative age, what we paid for them initially, and the care we've both taken to keep them in good condition. Any info/replies appreciated, as a Web-wide search did not yield any truly useful assistance.
TIA --
--
KingCheetah
Did you try other camera apps? I would assume a hardware problem, but I always assume a hardware problem. Best to try and install a different rom before buying a camera though.
ekoee said:
Did you try other camera apps? I would assume a hardware problem, but I always assume a hardware problem. Best to try and install a different rom before buying a camera though.
Click to expand...
Click to collapse
Trying another camera app implies that HTC's camera software has failed, and I believe this to be highly unlikely, as HTC's software provides the best results for the hardware. I have yet to encounter camera software capable of delivering the same caliber of results as what was written by HTC for the MT4GS, however, I haven't reviewed everything that's available. I'd be hesitant to try this if I could be making the problem worse or muddying the waters.
As to a different ROM, wouldn't performing a factory reset accomplish the same thing? Both hubby and I are content with stock on our phones and not interested in a different format. And, to my knowledge, most ROMs not based on MT4GS stock either have problems with the camera or don't deliver the same results with image quality. An HTC Sensation owner, when experiencing this same camera problem, tried a number of different ROMs to no effect (apologies, I don't have the web link to that forum handy).
Hardware problem is the most logical conclusion, but two separate phones? At the same time? I'm searching for a concrete method of troubleshooting this problem without introducing more variables into the equation.
Thanks for the suggestions, though --
--
KingCheetah
gg.com
Im 99.98% sure this is hardware failure...
try to send it back to HTC and ask for a repair
i get weird issue with camera also... but it's is a bit different. Camera gets very grainy and colors get funky.
possible cause; installing some app that uses camera.
to fix; i copy the htc camera app, delete it from system/app reboot and reinstall.
In case you need new a new camera, Repairs Universe has replacement camera's for ~$17 plus shipping...
http://www.repairsuniverse.com/htc-mytouch-4g-slide-camera-replacement.html
KingCheetah said:
Trying another camera app implies that HTC's camera software has failed, and I believe this to be highly unlikely, as HTC's software provides the best results for the hardware. I have yet to encounter camera software capable of delivering the same caliber of results as what was written by HTC for the MT4GS, however, I haven't reviewed everything that's available. I'd be hesitant to try this if I could be making the problem worse or muddying the waters.
As to a different ROM, wouldn't performing a factory reset accomplish the same thing? Both hubby and I are content with stock on our phones and not interested in a different format. And, to my knowledge, most ROMs not based on MT4GS stock either have problems with the camera or don't deliver the same results with image quality. An HTC Sensation owner, when experiencing this same camera problem, tried a number of different ROMs to no effect (apologies, I don't have the web link to that forum handy).
Hardware problem is the most logical conclusion, but two separate phones? At the same time? I'm searching for a concrete method of troubleshooting this problem without introducing more variables into the equation.
Thanks for the suggestions, though --
--
KingCheetah
Click to expand...
Click to collapse
Yeah, that's why I was unsure of it being a hardware problem, especially since most HTC users just get a green or pink line going across the screen when using the camera. There was a fix for that somewhere, but I'm on my phone so I can't find the link lol. Perhaps it's related to your problem though.
As for best way to address, normally I go with easiest/cheapest possibilities first. Just makes sense to me that way. Look up the HTC camera fix if you get the chance.
Camera behavior of note that I didn't notice before: if I take a shot of that same white wall with the flash, the pink spot is not evident in the resulting photo. Sort of a moot point, since after doing some more searching and making a few inquiries, it seems that this pink wash camera error is the same as that experienced by Samsung Galaxy S II owners, and that has been defined as a hardware problem--specifically a poor alignment/manufacturing flaw with the camera lenses. Software updates did attenuate the problem for some GSII owners, but it never completely resolved it.
So, I'm resigned to the fact that the MT4GS camera has a similar design flaw, not as prevalent as the GSII's, but obviously there, and I'll just use it for utilitarian purposes. For photos that I want to keep, I'll look into a quality compact digital camera. I don't have the time at this point in my work schedule to try and repair our phones, nor can we afford the downtime of trying to get HTC to address it. Searching for "HTC camera fix" didn't yield anything constructive for the MT4GS, by the way.
Still really bummed about this --
--
KingCheetah
HTC has had a camera defect for years with the pink spot. I spent over $1000 trying to get one without it. First the Nexus - you can read about it on their forums since 2010. Then the G2. Both were replaced twice. I spoke with HTC extensively because I need the camera for my business and NOTHING was resolved. I got the story it was a big mystery they knew nothing about. Then I googled and found previous cameras with the same complaints.
Every now and then you run across someone who got one without the defect with their replacement. But my FOUR phones all had it, regardless of any alleged software fixes. I am never buying another HTC phone and my next one or any brand, I will test in a store and hand it right back to the clerk if I get a pink spot.
3rd party apps did not resolve it. The only thing they do is allow you to cover it up with a layer of something like text or a sticker /sarc
Related
Hey guys - im contemplating buying a new android phone but im not sure which one to choose. i'm leaning closely to the G2X but before i place my order for it - im interested in knowing if there are any flaws that people experience.. i would like to know before i buy so i can get an idea of what is the worst to expect when i get it (cuz where i am, re-sale will be difficult)
thanks for responses
Vylle said:
Hey guys - im contemplating buying a new android phone but im not sure which one to choose. i'm leaning closely to the G2X but before i place my order for it - im interested in knowing if there are any flaws that people experience.. i would like to know before i buy so i can get an idea of what is the worst to expect when i get it (cuz where i am, re-sale will be difficult)
thanks for responses
Click to expand...
Click to collapse
There's about 2 million threads here on bugs people are experiencing.
Just one example: I just looked at my phone and it was totally shut down and wouldn't power up until I pulled the battery. First time that happened.
with every phone their will be a few bugs here and there, but if you can hold out until early june, if you like sense UI's try the htc sensation. i like this phone but i'm definitely getting that.
thanks for the responses guys - i'm looking past just software bugs (i mean, its common for android) and more worried about hardware bugs - EG, a friend of mine had a mytouch 4g with screen problems - after doing some research we discovered that there were two versions of the mytouch4g and one of them (namely the taiwan version) was built with fault-prone screens.
so im interested to know about common hardware faults with the G2X Specifically
@EmceeGeek - i would but the HTC Sensation probably wont come out for the same price range as the G2X.. if there was one phone i would wait for - its the SGSII
Screen bleed seems to be a pretty common hardware issue with this phone - lots of people on this forum have it, and both the T-Mobile and LG reps I spoke with acknowledged it as a known issue. Some people don't mind it as it is only really noticeable on dark backgrounds (e.g. the startup screens from off, camera screen, etc.), but for the $500 price tag, I expect better.
Others have complained about restarts, which also seems to be a hardware issue, though I have not experienced this myself.
Battery life is another huge issue. Some people are able to get very respectable battery duration (9 hours+), while others are barely able to squeeze out 5. There are some software solutions to the battery issues, but they don't seem to work for everyone.
I'm thinking about picking up a g2x as well. I'm looking to sell my white htc evo asap (before evo 3d comes out and the price I can get for it drops) and pick up a g2x. Do you guys know if these flaws are very prominent. If so, would I be able to return the g2x, assuming the sensation comes out in June, and exchange the g2x for the sensation w/in the 30 day return window?
I've had mine since the 19th/20th and the camera/video stopped working after a few days. It still takes good pictures and video but the screen itself goes DARK when you launch the camera app or barcode scanner app etc.
Factory reset didn't fix it....it's not rooted or anything either.
Getting a replacement. Local store said a few customers came in with same problem, no resolution yet.
mghertner said:
Others have complained about restarts, which also seems to be a hardware issue, though I have not experienced this myself.
Click to expand...
Click to collapse
What's the basis of this assumption? 2X users in Europe are being told by LG that there will be a patch released to fix their reboot issues. That would indicate software being the culprit, no?
I agree, the only hardware issue is the LCD bleeding, the rest are probably software related and a patch will be issued. I would choose the G2X over the sensation however I would wait a couple of months for the LCD bleeding to be fixed
thanks for the tip - it seems LCD Bleeding is very prominent in some members but i wish i could compile a ratio to see the odds of expecting my device to have it - are there any members who DONT have LCD Bleeding in their G2X's?
anyway if u ask me - this flaw, though a bit provoking, is nothing much to dwell on if it doesnt affect performance in any way
I hardly have any bleeding and I wouldn't have even noticed it if i hadnt read these forums. I havent had restarts or any problems at all as a matter of fac i love this phone my old blackberry feels like a dinosaur
Sent from my LG-P999 using XDA Premium App
johnnyp500 said:
I agree, the only hardware issue is the LCD bleeding, the rest are probably software related and a patch will be issued. I would choose the G2X over the sensation however I would wait a couple of months for the LCD bleeding to be fixed
Click to expand...
Click to collapse
Yep screen bleed is the only real widespread hardware problem with this phone (seems to be confined to early production numbers). Yhe rest is rushed software. T-mobile reps have started talking about an eminent software patch to fix the reset issue...etc.
Just fYI, I have no screen bleed and have had one reset in two weeks of otherwise continuous use (and I mean continuous). Overall I really happy with the phone.
I have been through 3 shipments and over 20 g2x's. Every single one has had varying degrees of screen bleed, from just a little in the corners to all the way in the center of the screen. Besides just the screen bleed, 70 - 80% of the devices I looked at also had brown staining along the edges of the screen when viewing a white screen such as a browser. A few were completely tinted yellow when looking at any color.
There's a new thread on the LG forum showing the screen separating from the rest of the phone, and the guy has a picture of the light coming through all the outer edges... bit worst than anything i've encountered.
Your call, but the thing is defective right now. If you insist on getting it, I would at least wait another month until possibly LG has addressed the issue. But chances are, they're not going to. This isn't a new device, its been out in Europe as an o2x for a while, and it's had the same issue since day 1.
I dont know about hardware flaws but a frequent problem I run into is that my 4g notification drops to 2g when that happens I actually have no data service I dont know if that data is rebooting itself but it happens quite often, and is really annoying when I am surfing web youtube or any other app that requires data connection. could be a t-mobile problem.
I dunno. I'm running CM7 and aside from screen bleeding I'd say the phone is a keeper.
I get awesome battery life. I can go from 8am-midnight under normal-heavy use and not worry. My screen bleed is minimal and not noticeable. Funny this forum introduced me to iPad2 screen bleeds which I knew nothing about until I looked at mine (damn you guys)
So for the most part you won't see the screen bleed in less you have a bad case of it, in which I would swap it for a new one. CM7 is finding its legs and is getting pretty close to a stable release.
The stock 2.2 kernel can be wonky which can cause battery misreadings (for better or worse) and resets in some cases. I haven't experienced any battery problems as it just runs and runs and runs. I have had resets on the leaked Gingerbread rom running on a Froyo kernel (but your asking for trouble there).
The phone comes with a 2.2 Rom which was left in Engineering mode and eventually gets sluggish and crashes. There is a patch that fixes this. Luckily most of the "major" issues are fixed by simply flashing CM7.
The screen bleed and light leak
I think they are related but still two different issues. I have been through 4 phones and they have all had light leakage. LG told me that there was a bad batch so this is not whining or anything that can be fixed by massaging or opening up the phone, and no matter what anyone says, its not something I will accept in a product I am paying 500 dollars for. Screen bleed has been varied. The one I have now is the worse of the 4, but I took it home to take photos so I could illustrate the problem. All had dates from the 14th to the 24th of April. The photos are just of the light leakage. There are enough of the bleed issue already.
So I jsut updated my google camera app yesterday and was eager to try any new features and test the camera, when all of a sudden I noticed that there is a dark blemish right in the middle of the screen. I am 100% sure it wasnt there when i bought it, as I did tested it extensively. At first I thought that it was actually a screen defect or that there is a smudge on the lenses.
It appears on every photo, HDR or not. It is best visible on light background. You can check the attached test photo i did.
I am not a huge photography fan, but it does bother me alot knowing that my brand new 2 months old nexus defected. Its rooted ofcourse, so there is no guarantee.
I read somewhere that this is caused by a dust particle inside the camera lenses.
So I just wanted to know whether someone else is suffering from that exact same issue. And if there is an easy way to cope with that problem, e.g. disassembling the lense or forcing air into it :silly:
So, yes, any opinions would be welcome.
Thanks guys
p.s. Also, if anyone else had experienced it, Im curious what case (if any) had they been using? lol I actually noticed the problem after removing and inserting my N5 back into my spigen neo hybrid a couple of times, which is actually quite a challenge. So Im wondering whether that hasnt something to do with it
I wouldn't advise you to open the device up yourself.. You will surely loose warranty if you mess up.
If you think it's a hardware issue then Flash the factory images from Google to return to stock
, reset the tamper flag, lock the bootloader and send it in..
Sent from my Nexus 5 using Tapatalk
alxg49 said:
So I jsut updated my google camera app yesterday and was eager to try any new features and test the camera, when all of a sudden I noticed that there is a dark blemish right in the middle of the screen. I am 100% sure it wasnt there when i bought it, as I did tested it extensively. At first I thought that it was actually a screen defect or that there is a smudge on the lenses.
It appears on every photo, HDR or not. It is best visible on light background. You can check the attached test photo i did.
I am not a huge photography fan, but it does bother me alot knowing that my brand new 2 months old nexus defected. Its rooted ofcourse, so there is no guarantee.
I read somewhere that this is caused by a dust particle inside the camera lenses.
So I just wanted to know whether someone else is suffering from that exact same issue. And if there is an easy way to cope with that problem, e.g. disassembling the lense or forcing air into it :silly:
So, yes, any opinions would be welcome.
Thanks guys
p.s. Also, if anyone else had experienced it, Im curious what case (if any) had they been using? lol I actually noticed the problem after removing and inserting my N5 back into my spigen neo hybrid a couple of times, which is actually quite a challenge. So Im wondering whether that hasnt something to do with it
Click to expand...
Click to collapse
Yep, I can confirm the same experience as you! Only appeared yesterday! I have the Rev11 Hardware.
A bit of googling did reveal others with the same issue...
I have tried a can of compressed air, tapping phone...No joy, it's still there...
I have also tried different camera apps to confirm. Interestingly it was post updating the google camera app too. (but i do not believe this too be the root cause, I've had many specs of dust in my DSLRs before and to appears to me to be dust on the rear of the lens or on the sensor!) I would expect these to be sealed on our phones!
RMA, warranty...are looming...any other ideas peeps?
Cheers
Win$t said:
Yep, I can confirm the same experience as you! Only appeared yesterday! I have the Rev11 Hardware.
A bit of googling did reveal others with the same issue...
I have tried a can of compressed air, tapping phone...No joy, it's still there...
I have also tried different camera apps to confirm. Interestingly it was post updating the google camera app too. (but i do not believe this too be the root cause, I've had many specs of dust in my DSLRs before and to appears to me to be dust on the rear of the lens or on the sensor!) I would expect these to be sealed on our phones!
RMA, warranty...are looming...any other ideas peeps?
Cheers
Click to expand...
Click to collapse
I tried the tapping trick too - did not work for me either
I'm still contemplating over the idea of reverting to stock, locking the bootloader and sending in my faulty unit. It would probably take a couple of weeks and I don't want to part ways with my N5 for so long. But living with that nasty blemish on my camera is equally frustrating
I'm going to try this.
https://www.youtube.com/watch?v=vioySXQv5Gs&index=141&list=WL
I had this issue a few months back; the image you posted looks identical to the issue I had.
Google covered it under warranty and sent me a new device. They asked me to do a full factory reset to confirm it wasn't software related. The process was pretty smooth: if they do send you a new device, you just send your N5 back once it comes so you're not stuck without a phone for a while or anything. They do put a hold on your credit card for the price of the phone until they get your phone, though.
I had it rooted and everything prior to sending it in, but I unrooted/reset the tamper flag before sending it in (and did a factory reset obviously).
I have the same problem but with Nexus 5x. Not 100% sure was the dark spot in the middle at the beginning or not. Now the device is about a week old.
I just bought the S7, and I noticed that the front camera is just bad.
It looks like the focus is off. it's so bad that it's even worst than my old S4 front camera.
here are examples:
imgur.com/a/bUcq2
the S4 are the left ones, and S7 are the right ones. at the S4, you can see each individual hair (on the eyebrows or the beard), but at the S7 everything is just blurry.
is my device defective, or it's just how the front camera functions on the S7?
I have seen many people reporting this issue, so I really wonder if returning the device and getting another one will do any good.
''so I really wonder if returning the device and getting another one will do any good.''
It won't
NeoDJW said:
''so I really wonder if returning the device and getting another one will do any good.''
It won't
Click to expand...
Click to collapse
well...
I just don't get how this issue doesn't get more buzz. I mean, other people don't notice, or just don't care enough of selfies?
Also, I'm pretty sure there won't be any software fix for that - 6 months have passed since release.
So basically I bought a costly flagship phone with only rear camera- cuz the front camera is simply embarrassing, I cant use it.
There is a thread here on xda about this problem, but no one came up with a solution. Some said that models made in Vietnam (such as mine) have a bigger focus issues than those made in Korea. The problem is that focus on the front cam is set to infinity, so it doesn't focus close objects correctly. Some people went to samsung and got 3-4 new devices and all were having the same issue.
I think that it COULD be fixed with an software update, because I found people talking about it on various forums. But until that happens (I hope), try holding it 30-40cm away and it will be decent. Turn off beauty face aswell.
Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Seems likely to be hardware related. I have only seen it once or twice and it has to be in the perfect lighting arrangement to really see it. I think it is being blown way out of proportion, it isn't anywhere near as bad as the internet would have you believe.
JAYNO20 said:
Seems likely to be hardware related. I have only seen it once or twice and it has to be in the perfect lighting arrangement to really see it. I think it is being blown way out of proportion, it isn't anywhere near as bad as the internet would have you believe.
Click to expand...
Click to collapse
Thank you dude for the detailed info
bush911 said:
Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Click to expand...
Click to collapse
I've never seen it happen on my pixel and I take a lot of photos. Any camera will show flare if you're shooting towards the light... even my $4k DSLR..
bush911 said:
Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Click to expand...
Click to collapse
I've seen it often but it doesn't look too bad. I'll attach a picture where it's caused by the backlight of my computer screen
I can reproduce it in certain conditions. For example, I can reproduce the halo on my phone when the light source is facing the opposite direction of the camera and I angle the camera precisely the right away. Aside from that, I've never had it affect any photos unless I'm intentionally trying to get it do so to see what's causing it. I've never had it show up in any of my outdoor photos yet.
It is definitely blown way out of proportion by people on the internet, IMO. It doesn't really happen to me unless I'm shooting right at the sun or a bright light source (which is kind of a bad way to take photographs in general anyway).
I have received my blue Pixel yesterday and thought that Google possibly did something to fix it and didn't expect my unit to have this. An hour ago, I was trying the camera out and was in the kitchen. When the light source was on left from me, then halo appeared, tilting/moving the phone closer towards the left(to the light), then halo started to diminish and after 15-20 degrees it was no longer affecting the shot. The halo thing is easy to spot and user is just able to turn a little and have a perfectly nice shot. I am personally not concerned about this unless the issues would be very severe and would appear in multiple angles. I think the back glass panel could be the issue.
Well noted, thank you guys for your response. will try to buy one from goole, ship to USA, then transfer to China.
Hi there,
I received my phone today. I have been VERY pleased with it for the few hours I was using it, but when I started playing PUBG Mobile I detected something odd, that avoided me to aim properly.
There's a problem with the screen sensitivity, I'm not sure how to define it, but it feels like a dead zone that moves with your finger. The phone will not detect small movements, kind of a precision problem.
I have a video and pictures to demonstrate the issue, comparing the sensibility to my other phone (Galaxy S8):
https://www.youtube.com/watch?v=Vc55o-36uC4&feature=youtu.be
And a picture:
https://imgur.com/a/LIzyV
I'm returning the phone, and I'll buy again if Sony fixes this via software (I hope they will!). I will gladly replace my S8 with this XZ2 Compact if we ignore this problem.
I don't think my particular unit is defective, but let me know if you experience is different just in case. If you have the same, let's try to make some noise and get an official response from Sony.
Edit: tried the big XZ2 in a store (not the compact) and had the same issue, so we can assume most XZ2 and XZ2 compact are impacted. Let's hope it's just software.
Update: I went to a mall and tried the XZ2 non-compact, with identically disappointing results. Sony needs to fix this. Some could say the compact is not a device for gaming because it's small, but the same argument doesn't hold for the bigger brother.
CaraMuuu said:
Update: I went to a mall and tried the XZ2 non-compact, with identically disappointing results. Sony needs to fix this. Some could say the compact is not a device for gaming because it's small, but the same argument doesn't hold for the bigger brother.
Click to expand...
Click to collapse
maybe the display is not so well for the pen you are using. i noticed that the display was even reacting when i had two display protective films on it at the same time.
try to play around with glove mode. maybe this helps.
x10isrooted said:
maybe the display is not so well for the pen you are using. i noticed that the display was even reacting when i had two display protective films on it at the same time.
try to play around with glove mode. maybe this helps.
Click to expand...
Click to collapse
Thanks for the idea, however that's not the issue. I tried disabling and enabling the glove mode. I tried with my finger and with the pen (made the video with the pen because it's easier to see in a video). I tried two models, normal XZ2 and XZ2 Compact, with identical results. Tried while charging and without the charging cable as well.
It's not an obvious issue or easy to perceive, until you are trying to shoot at somebody in the head with a sniper rifle inside a game. It lacks precision. I'm not even sure if this is a deal breaker because probably I won't notice in daily usage, but I play games from time to time...
If you have the device, try it your self, try to draw tiny circles and compare with another device. I tested a few units so while I cannot say that every device out there is affected, I can also say that it's not just a couple of isolated cases.
I also compared to the Galaxy S8 (in the video) and to my friend's XZ1. The XZ1 didn't have the issue either, and I don't believe Sony sourced they touchscreen panels and controllers from a cheaper and worse source. I'm really hopeful this is just software, cause I love the device.
it could be that this time the screen is more sensitive while not so precise like the ones used before.
yes i have noticed the same problem. a small glide or flick to scroll requires a little more effort than my Sammy s9 plus. Not a huge deal but again paying Flagship money the screen shouldnt have such issues.
Can confirm that issue.
Similar to the screen lag i know from the honor 9. But less terrible.
No dealbreaker for me because i rarely game shooter, but noticeable when i tried shadowgun legends.
Have you tried to contact Sony support? I'm a bit frustrated, they told me to apply whatever update there is, perform a factory reset, run the device diagnostics, and if the problem persists, that means it is hardware and I should contact local support to get it repaired or exchanged. They closed my support ticket after giving that response, without waiting for my response.
They obviously didn't understand or care about the issue here. The screen diagnostics test is passed, but the issue is still there.
I don't know what to provide in order to get somebody from Sony support look at the case and evaluate escalating the ticket to whatever team that handles bugs.
Honestly i haven't. Because it seems that i don't have a faulty device as you have the same problem. So there probably will be no real help by support.
Seems also no general sensitivity issue because once you started scrolling it reacts instantly on further scrolls. Only at the beginning there is a short delay.
As already told the same behavior is known with the honor9 but far worse.
For me it's no problem, i almost never play shooter on the Smartphone, that's what a PC (or console) is made for...
Flynnchen82 said:
Honestly i haven't. Because it seems that i don't have a faulty device as you have the same problem.
Click to expand...
Click to collapse
I've seen this issue in 3 devices already, two of them being the big XZ2 and one of them my Compact. Some more users have noticed the same behavior in other regions. I do believe it's a general issue. Maybe not every device is affected, but many seem to be.
Maybe some people don't have a defective phone, but until proven wrong I'd rather think some people do not perceive it care about it (same story as with the jelly in the OP5 here, people kept telling "my phone is fine" because they didn't see it).
Anyway, it is NOT a delay problem as much as it is a precision or dead zone problem. I can keep trying to draw tiny circles across the screen and only a straight line will be detected by the phone. Then I can run the touchscreen diagnostic tool and Sony will say there's no problem with my device, because this to only checks for fixed dead zones.
I understand some older phone that costs half the price might have some issue that resembles this one, but support could try to submit this to their Dev team and let us know if they acknowledge it as an issue or not. I mean, that's a very standard support procedure in the industry. In every IT support.
Off topic: not trying to argue here, but I never understood the argument of "I don't do X on my phone, because that's what Y are made for". You can apply it to everything a phone does, each function can be replaced by a standalone GPS, camera, Music player, game console, etc. I understand the personal preference or not doing certain things on a phone because of screen size or whatever, but when you spend 600usd + on a phone, it should be good at everything is capable of doing. Nobody would imagine an iPhone X user saying "The camera is crap but I don't care because that's with my Nikon is for. Audio is ****, but that's why you buy a Walkman. The GPS is not good, but that's why Tomtom exists"
CaraMuuu said:
but support could try to submit this to their Dev team and let us know if they acknowledge it as an issue or not. I mean, that's a very standard support procedure in the industry. In every IT support.
Off topic: not trying to argue here, but I never understood the argument of "I don't do X on my phone, because that's what Y are made for".
Click to expand...
Click to collapse
Yes one should be able to expect support like that. In reality i gave up hope to ever find a good support, no matter what brand or product. Only ones i made good experience are small companies here in germany who sell rare high end products (speaking about vaping in particular).
But what i did was writing this problem to a bigger hardware/software site which also made a review and did not mention it. But i am still waiting for their comment.
Sure you are right about the second point. That was just the explanation why i personally don't care about. Doesn't mean i would think it's good as it is or that no one should game with his Smartphone. Just my personal point of view. And i play shooter etc. only on PC (or for performance testing on the Smartphone).
Sorry to hear that! That's actually sad, because I work in support
I'm having the same problem with PUBG. I'm not experiencing it anywhere else on the phone but again other than shooters like PUBG where else would you see it. I really hope this gets fixed.
Well, my experience is worse. Leaving aside the serious lagginess of the phone (by comparison to which my Xc and XZ1c are extremely fluid), it seems to miss my every 5th or 6th press/command. All over the screen. And it's particularly annoying because, otherwise, and except for the lacking audio jack, it's well nigh perfect for my tastes.
Updated twice (now on April security) and hard reset once. No difference.
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
Don't know if it's the OP but the issue with the screen was already posted on sony support forum. Still I wouldnt call it sensitivity issue because when tipping the screen reacts fast. There is just a small delay for small movements on the screen, it starts to move after a certain way and not instantly.
Meanwhile i really hope they can fix it because i start caring. Not because of gaming, but i noticed how much trouble you get in certain situations (e.g. selecting text or adjusting a slider to a certain value like screen color adjustment...). Otherwise this perfect phone has a negative that might let me not keep it.
Flynnchen82 said:
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
Click to expand...
Click to collapse
Yes, it's laggy, as in 'non-fluid'. Scrolling through menus, transitions etc. Not unusably laggy, just visibly and uncomfortably so. But the bigger problem is the missed sixth-or-so press.
landsome said:
Yes, it's laggy, as in 'non-fluid'. Scrolling through menus, transitions etc. Not unusably laggy, just visibly and uncomfortably so. But the bigger problem is the missed sixth-or-so press.
Click to expand...
Click to collapse
Well i can't confirm any of these problems. Smooth as it could be and so far no missed tipps. Would be perfect if the screen would not have that swipe delay that obviously every device has.
Flynnchen82 said:
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
Don't know if it's the OP but the issue with the screen was already posted on sony support forum. Still I wouldnt call it sensitivity issue because when tipping the screen reacts fast. There is just a small delay for small movements on the screen, it starts to move after a certain way and not instantly.
Meanwhile i really hope they can fix it because i start caring. Not because of gaming, but i noticed how much trouble you get in certain situations (e.g. selecting text or adjusting a slider to a certain value like screen color adjustment...). Otherwise this perfect phone has a negative that might let me not keep it.
Click to expand...
Click to collapse
True thing, the phone should be lightning fast! I was for me during the time I had it. Pixel-level smoothness.
Going back to the problem, I wouldn't call it delay for the following reason: for me a delay means that I touch the screen, and the screen reacts later than it should. So if you watch the video, I'm trying to draw circles and the problem is not that they appear late, it's that they are an almost straight line instead. I think the appropriate word would be low precision when tracking fine touches.
By the way, the experience with support is getting very frustrating, they want me to send back my phone. There's no option to submit a potential software bug for review, if the helpdesk guy doesn't have the issue listed anywhere in their database, you will be asked to send the phone physically to a repair center, no matter the nature of the problem (basically they won't care). I'm still confident that this is a driver problem, Sony fixed touchscreen issues a few years back (in the Z5 Compact I believe) with a software update.
CaraMuuu said:
True thing, the phone should be lightning fast! I was for me during the time I had it. Pixel-level smoothness.
Going back to the problem, I wouldn't call it delay for the following reason: for me a delay means that I touch the screen, and the screen reacts later than it should. So if you watch the video, I'm trying to draw circles and the problem is not that they appear late, it's that they are an almost straight line instead. I think the appropriate word would be low precision when tracking fine touches.
By the way, the experience with support is getting very frustrating, they want me to send back my phone. There's no option to submit a potential software bug for review, if the helpdesk guy doesn't have the issue listed anywhere in their database, you will be asked to send the phone physically to a repair center, no matter the nature of the problem (basically they won't care). I'm still confident that this is a driver problem, Sony fixed touchscreen issues a few years back (in the Z5 Compact I believe) with a software update.
Click to expand...
Click to collapse
After being a bit rude to them (not proud about it, I apologized already), finally got the following response from support:
We are sorry to hear you are unsatisfied with our communication regarding the touch performance of your Xperia XZ2, we hope to atone for that shortly.
We have already internally raised this issue to the specialised team, using the threads and pictures on the forum you have supplied and from other users too.
We recommend sending the device to repair to make sure that the device has no manufacturing hardware faults, and to ensure that the software repair was done correctly before escalating the issue even further. And if there's a chance that one of our customers can have a more pleasant experience with the device if it turns out to be something we can fix, we always like to go with that solution.
However, please be assured that the issue has already been raised internally, and our team is working on making sure you have the best user experience as soon as possible.
Tanks for keeping us up to date.
And what will you do?
The thing is i dont believe its a hardware fault (defect). Either they can patch it or not. In the last case i would send my device back, but i have only one week left -.-