Hi there,
I received my phone today. I have been VERY pleased with it for the few hours I was using it, but when I started playing PUBG Mobile I detected something odd, that avoided me to aim properly.
There's a problem with the screen sensitivity, I'm not sure how to define it, but it feels like a dead zone that moves with your finger. The phone will not detect small movements, kind of a precision problem.
I have a video and pictures to demonstrate the issue, comparing the sensibility to my other phone (Galaxy S8):
https://www.youtube.com/watch?v=Vc55o-36uC4&feature=youtu.be
And a picture:
https://imgur.com/a/LIzyV
I'm returning the phone, and I'll buy again if Sony fixes this via software (I hope they will!). I will gladly replace my S8 with this XZ2 Compact if we ignore this problem.
I don't think my particular unit is defective, but let me know if you experience is different just in case. If you have the same, let's try to make some noise and get an official response from Sony.
Edit: tried the big XZ2 in a store (not the compact) and had the same issue, so we can assume most XZ2 and XZ2 compact are impacted. Let's hope it's just software.
Update: I went to a mall and tried the XZ2 non-compact, with identically disappointing results. Sony needs to fix this. Some could say the compact is not a device for gaming because it's small, but the same argument doesn't hold for the bigger brother.
CaraMuuu said:
Update: I went to a mall and tried the XZ2 non-compact, with identically disappointing results. Sony needs to fix this. Some could say the compact is not a device for gaming because it's small, but the same argument doesn't hold for the bigger brother.
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maybe the display is not so well for the pen you are using. i noticed that the display was even reacting when i had two display protective films on it at the same time.
try to play around with glove mode. maybe this helps.
x10isrooted said:
maybe the display is not so well for the pen you are using. i noticed that the display was even reacting when i had two display protective films on it at the same time.
try to play around with glove mode. maybe this helps.
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Thanks for the idea, however that's not the issue. I tried disabling and enabling the glove mode. I tried with my finger and with the pen (made the video with the pen because it's easier to see in a video). I tried two models, normal XZ2 and XZ2 Compact, with identical results. Tried while charging and without the charging cable as well.
It's not an obvious issue or easy to perceive, until you are trying to shoot at somebody in the head with a sniper rifle inside a game. It lacks precision. I'm not even sure if this is a deal breaker because probably I won't notice in daily usage, but I play games from time to time...
If you have the device, try it your self, try to draw tiny circles and compare with another device. I tested a few units so while I cannot say that every device out there is affected, I can also say that it's not just a couple of isolated cases.
I also compared to the Galaxy S8 (in the video) and to my friend's XZ1. The XZ1 didn't have the issue either, and I don't believe Sony sourced they touchscreen panels and controllers from a cheaper and worse source. I'm really hopeful this is just software, cause I love the device.
it could be that this time the screen is more sensitive while not so precise like the ones used before.
yes i have noticed the same problem. a small glide or flick to scroll requires a little more effort than my Sammy s9 plus. Not a huge deal but again paying Flagship money the screen shouldnt have such issues.
Can confirm that issue.
Similar to the screen lag i know from the honor 9. But less terrible.
No dealbreaker for me because i rarely game shooter, but noticeable when i tried shadowgun legends.
Have you tried to contact Sony support? I'm a bit frustrated, they told me to apply whatever update there is, perform a factory reset, run the device diagnostics, and if the problem persists, that means it is hardware and I should contact local support to get it repaired or exchanged. They closed my support ticket after giving that response, without waiting for my response.
They obviously didn't understand or care about the issue here. The screen diagnostics test is passed, but the issue is still there.
I don't know what to provide in order to get somebody from Sony support look at the case and evaluate escalating the ticket to whatever team that handles bugs.
Honestly i haven't. Because it seems that i don't have a faulty device as you have the same problem. So there probably will be no real help by support.
Seems also no general sensitivity issue because once you started scrolling it reacts instantly on further scrolls. Only at the beginning there is a short delay.
As already told the same behavior is known with the honor9 but far worse.
For me it's no problem, i almost never play shooter on the Smartphone, that's what a PC (or console) is made for...
Flynnchen82 said:
Honestly i haven't. Because it seems that i don't have a faulty device as you have the same problem.
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I've seen this issue in 3 devices already, two of them being the big XZ2 and one of them my Compact. Some more users have noticed the same behavior in other regions. I do believe it's a general issue. Maybe not every device is affected, but many seem to be.
Maybe some people don't have a defective phone, but until proven wrong I'd rather think some people do not perceive it care about it (same story as with the jelly in the OP5 here, people kept telling "my phone is fine" because they didn't see it).
Anyway, it is NOT a delay problem as much as it is a precision or dead zone problem. I can keep trying to draw tiny circles across the screen and only a straight line will be detected by the phone. Then I can run the touchscreen diagnostic tool and Sony will say there's no problem with my device, because this to only checks for fixed dead zones.
I understand some older phone that costs half the price might have some issue that resembles this one, but support could try to submit this to their Dev team and let us know if they acknowledge it as an issue or not. I mean, that's a very standard support procedure in the industry. In every IT support.
Off topic: not trying to argue here, but I never understood the argument of "I don't do X on my phone, because that's what Y are made for". You can apply it to everything a phone does, each function can be replaced by a standalone GPS, camera, Music player, game console, etc. I understand the personal preference or not doing certain things on a phone because of screen size or whatever, but when you spend 600usd + on a phone, it should be good at everything is capable of doing. Nobody would imagine an iPhone X user saying "The camera is crap but I don't care because that's with my Nikon is for. Audio is ****, but that's why you buy a Walkman. The GPS is not good, but that's why Tomtom exists"
CaraMuuu said:
but support could try to submit this to their Dev team and let us know if they acknowledge it as an issue or not. I mean, that's a very standard support procedure in the industry. In every IT support.
Off topic: not trying to argue here, but I never understood the argument of "I don't do X on my phone, because that's what Y are made for".
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Yes one should be able to expect support like that. In reality i gave up hope to ever find a good support, no matter what brand or product. Only ones i made good experience are small companies here in germany who sell rare high end products (speaking about vaping in particular).
But what i did was writing this problem to a bigger hardware/software site which also made a review and did not mention it. But i am still waiting for their comment.
Sure you are right about the second point. That was just the explanation why i personally don't care about. Doesn't mean i would think it's good as it is or that no one should game with his Smartphone. Just my personal point of view. And i play shooter etc. only on PC (or for performance testing on the Smartphone).
Sorry to hear that! That's actually sad, because I work in support
I'm having the same problem with PUBG. I'm not experiencing it anywhere else on the phone but again other than shooters like PUBG where else would you see it. I really hope this gets fixed.
Well, my experience is worse. Leaving aside the serious lagginess of the phone (by comparison to which my Xc and XZ1c are extremely fluid), it seems to miss my every 5th or 6th press/command. All over the screen. And it's particularly annoying because, otherwise, and except for the lacking audio jack, it's well nigh perfect for my tastes.
Updated twice (now on April security) and hard reset once. No difference.
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
Don't know if it's the OP but the issue with the screen was already posted on sony support forum. Still I wouldnt call it sensitivity issue because when tipping the screen reacts fast. There is just a small delay for small movements on the screen, it starts to move after a certain way and not instantly.
Meanwhile i really hope they can fix it because i start caring. Not because of gaming, but i noticed how much trouble you get in certain situations (e.g. selecting text or adjusting a slider to a certain value like screen color adjustment...). Otherwise this perfect phone has a negative that might let me not keep it.
Flynnchen82 said:
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
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Yes, it's laggy, as in 'non-fluid'. Scrolling through menus, transitions etc. Not unusably laggy, just visibly and uncomfortably so. But the bigger problem is the missed sixth-or-so press.
landsome said:
Yes, it's laggy, as in 'non-fluid'. Scrolling through menus, transitions etc. Not unusably laggy, just visibly and uncomfortably so. But the bigger problem is the missed sixth-or-so press.
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Well i can't confirm any of these problems. Smooth as it could be and so far no missed tipps. Would be perfect if the screen would not have that swipe delay that obviously every device has.
Flynnchen82 said:
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
Don't know if it's the OP but the issue with the screen was already posted on sony support forum. Still I wouldnt call it sensitivity issue because when tipping the screen reacts fast. There is just a small delay for small movements on the screen, it starts to move after a certain way and not instantly.
Meanwhile i really hope they can fix it because i start caring. Not because of gaming, but i noticed how much trouble you get in certain situations (e.g. selecting text or adjusting a slider to a certain value like screen color adjustment...). Otherwise this perfect phone has a negative that might let me not keep it.
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True thing, the phone should be lightning fast! I was for me during the time I had it. Pixel-level smoothness.
Going back to the problem, I wouldn't call it delay for the following reason: for me a delay means that I touch the screen, and the screen reacts later than it should. So if you watch the video, I'm trying to draw circles and the problem is not that they appear late, it's that they are an almost straight line instead. I think the appropriate word would be low precision when tracking fine touches.
By the way, the experience with support is getting very frustrating, they want me to send back my phone. There's no option to submit a potential software bug for review, if the helpdesk guy doesn't have the issue listed anywhere in their database, you will be asked to send the phone physically to a repair center, no matter the nature of the problem (basically they won't care). I'm still confident that this is a driver problem, Sony fixed touchscreen issues a few years back (in the Z5 Compact I believe) with a software update.
CaraMuuu said:
True thing, the phone should be lightning fast! I was for me during the time I had it. Pixel-level smoothness.
Going back to the problem, I wouldn't call it delay for the following reason: for me a delay means that I touch the screen, and the screen reacts later than it should. So if you watch the video, I'm trying to draw circles and the problem is not that they appear late, it's that they are an almost straight line instead. I think the appropriate word would be low precision when tracking fine touches.
By the way, the experience with support is getting very frustrating, they want me to send back my phone. There's no option to submit a potential software bug for review, if the helpdesk guy doesn't have the issue listed anywhere in their database, you will be asked to send the phone physically to a repair center, no matter the nature of the problem (basically they won't care). I'm still confident that this is a driver problem, Sony fixed touchscreen issues a few years back (in the Z5 Compact I believe) with a software update.
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After being a bit rude to them (not proud about it, I apologized already), finally got the following response from support:
We are sorry to hear you are unsatisfied with our communication regarding the touch performance of your Xperia XZ2, we hope to atone for that shortly.
We have already internally raised this issue to the specialised team, using the threads and pictures on the forum you have supplied and from other users too.
We recommend sending the device to repair to make sure that the device has no manufacturing hardware faults, and to ensure that the software repair was done correctly before escalating the issue even further. And if there's a chance that one of our customers can have a more pleasant experience with the device if it turns out to be something we can fix, we always like to go with that solution.
However, please be assured that the issue has already been raised internally, and our team is working on making sure you have the best user experience as soon as possible.
Tanks for keeping us up to date.
And what will you do?
The thing is i dont believe its a hardware fault (defect). Either they can patch it or not. In the last case i would send my device back, but i have only one week left -.-
Related
This will be my second replacement through Amazon. My first unit wouldn't read any sim I placed in the device which I just put down to bad luck considering I couldn't find any other user with the same issue. The second (my current unit) has developed a sort of LCD distortion around the mid right of the screen. When touched it is visible enough to cause me to notice it when using apps with lighter backgrounds, it is even more prominent when using the stylus. I have never encountered this on any touch screen I have used before and was wondering if anyone else has had this? I saw a thread on the NVIDIA forums discussing it but not on here.
I will say this much for sure, on the two units so far the battery life has been terrible. I really want to love this device as overall it's been great for games and emulation... but with all the issues and battery life i'm thinking that if this unit is no better i'll give this tablet a miss and hope the next version is fixed.
SamualStrand said:
This will be my second replacement through Amazon. My first unit wouldn't read any sim I placed in the device which I just put down to bad luck considering I couldn't find any other user with the same issue. The second (my current unit) has developed a sort of LCD distortion around the mid right of the screen. When touched it is visible enough to cause me to notice it when using apps with lighter backgrounds, it is even more prominent when using the stylus. I have never encountered this on any touch screen I have used before and was wondering if anyone else has had this? I saw a thread on the NVIDIA forums discussing it but not on here.
I will say this much for sure, on the two units so far the battery life has been terrible. I really want to love this device as overall it's been great for games and emulation... but with all the issues and battery life i'm thinking that if this unit is no better i'll give this tablet a miss and hope the next version is fixed.
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I have this issue with my tablet, and unfortunately lots of people on the geforce forums are as well. Supposedly the RMA units being sent out as replacements overwhelmingly have the same issue (See Jasons posts at https://forums.geforce.com/default/topic/793383/shield-tablet/nvidia-guilty-of-fraud/1/). I have an RMA being sent to me as we speak, and I really hope I don't have this problem again.
bill0405 said:
I have this issue with my tablet, and unfortunately lots of people on the geforce forums are as well. Supposedly the RMA units being sent out as replacements overwhelmingly have the same issue. I have an RMA being sent to me as we speak, and I really hope I don't have this problem again.
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I contacted Amazon to ask about the feedback they have received on units they've sold, the customer service advisor claimed nothing but positive feedback and no issues such as the ones on the Nvidia forums. All of that said, from what i've seen so far, this tablet is riddled with manufacturing flaws and i'm worried the lifespan will be much shorter than any smartphone or tablet I have bought before.
I feel sorry for the consumers who have had to RMA they're units multiple times, this will be my third Shield Tablet and it seems many others have gone through 3 or more to find one that is right, is this acceptable?
Then others score a perfect tablet like myself.
Same thing with phones, when N5 was released, never saw so many go through so many returns to achieve a level of some perfection.
Yet, the two I bought were perfect, I just don't get it myself neither.
Same happened with N7(13), N4 and N7(12).
I never had to return one because it was defective.
I read about this supposedly sub par in cell tech used on our display, that it distorts under pressure. I called bs on it first time I read it, tested myself, had to push so hard moisture in my skin wouldn't allow me to slide my finger on display.
Seem excessive?
Sure does, now if you're just touching it an it happens it is an issue, but if you can see blood pooling under your finger nail, the defect is above screen level IMO.
Harsh maybe, I'm sorry but that's my view on it here.
WR
WarRaven said:
Then others score a perfect tablet like myself.
Same thing with phones, when N5 was released, never saw so many go through so many returns to achieve a level of some perfection.
Yet, the two I bought were perfect, I just don't get it myself neither.
Same happened with N7(13), N4 and N7(12).
I never had to return one because it was defective.
I read about this supposedly sub par in cell tech used on our display, that it distorts under pressure. I called bs on it first time I read it, tested myself, had to push so hard moisture in my skin wouldn't allow me to slide my finger on display.
Seem excessive?
Sure does, now if you're just touching it an it happens it is an issue, but if you can see blood pooling under your finger nail, the defect is above screen level IMO.
Harsh maybe, I'm sorry but that's my view on it here.
WR
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It's definitely a problem with this tablet, that and the cracked edges i've been seeing a lot of topics on. I've been using touch screen devices since around the time of the 1st generation iPod touch and i've never returned a single product back with any of the issues i've had/seen with this tablet which I am now on my third unit.
The screen itself needs little pressure for the screen to distort, which is now in two places on the screen. I'm far too careful with my devices and do not use excessive pressure on the screen.
SamualStrand said:
It's definitely a problem with this tablet, that and the cracked edges i've been seeing a lot of topics on. I've been using touch screen devices since around the time of the 1st generation iPod touch and i've never returned a single product back with any of the issues i've had/seen with this tablet which I am now on my third unit.
The screen itself needs little pressure for the screen to distort, which is now in two places on the screen. I'm far too careful with my devices and do not use excessive pressure on the screen.
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Yes, I do believe there are some bad units made.
Nvidia is a gem for standing behind unit so well.
Hopefully you get a decent one soon.
WR
SamualStrand said:
I contacted Amazon to ask about the feedback they have received on units they've sold, the customer service advisor claimed nothing but positive feedback and no issues such as the ones on the Nvidia forums. All of that said, from what i've seen so far, this tablet is riddled with manufacturing flaws and i'm worried the lifespan will be much shorter than any smartphone or tablet I have bought before.
I feel sorry for the consumers who have had to RMA they're units multiple times, this will be my third Shield Tablet and it seems many others have gone through 3 or more to find one that is right, is this acceptable?
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Click to collapse
I'm happy to say the RMA'd unit I received is in great working order. No screen issues, no battery issues, wifi is good, and speakers/build quality are good.
Hi there yes mine to has a screen distortion around the sim card area . if I press harder with pressure but with the stylus its fine
I will Returning this to amazon where I had purchased from
bill0405 said:
I'm happy to say the RMA'd unit I received is in great working order. No screen issues, no battery issues, wifi is good, and speakers/build quality are good.
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Since you have no battery issues, what is your screen on time like during a full cycle. I have been wondering since I get only about 3 1/2 hours.
Hey there,
see, I'm not really the impatient kind of guy, I have lived through all the LG G4 issues, I had my deviced repaired three times. People make mistakes, so do major companies.
But one thing I really don't fancy is the feeling of being mocked. Right now, I'm really considering returning my XZP and kissing Sony good bye for good.
Here's why:
My smartphone has some random weird bugs:
- the front facing speaks just switch off randomly until restart
- the screen sometimes flickers until I turn adaptive illumination off and on again
- did anyone here check only reviews? Most hail the camera for its impressive quality. What quality!? My old G4 beats the XZP under all conditions, the G2 is at least very very close - and it's now four years old.
- and the distortion issue.
I mentioned a few things on the Sony forum and for some weird reason all of these threads just disappear into thin air. When contacting the Sony support, they'd advise me to do a software reset (MoFo please!).
Is this a bad joke? Is that how Sony wants to get back in the game of top-notch smartphones? I'm beginning to understand all the promos for those who preordered - they knew what they had coming.
Really, it's kind of hard to get me pi**ed but I'm kinda pi**ed.
Can't you replace it if you think your unit is defective alternative return it?
FartyParty said:
Can't you replace it if you think your unit is defective alternative return it?
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Yea, sure. But that is not what I meant. It's not about returning and having it repaired (what btw will not happen if they don't even acknowledge the issue), it's about how they deal with that. I mean, especially talking of the distortion issue - that is not just me. That is most likely with all devices or at least a very very big share. How come they just ignore that? LG or even Apple, they are at least straight when they make mistakes.
Illux said:
Yea, sure. But that is not what I meant. It's not about returning and having it repaired (what btw will not happen if they don't even acknowledge the issue), it's about how they deal with that. I mean, especially talking of the distortion issue - that is not just me. That is most likely with all devices or at least a very very big share. How come they just ignore that? LG or even Apple, they are at least straight when they make mistakes.
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And here I just picked up two Premiums haha. Sorry that you're unhappy.
I don't think Sony is ignoring anything. But it is not even fully released yet around the world. I am sure they are aware of the issues and "hopefully" will come up with a patch to remedy all the big issues. As for your particular phone you may have received a lemon and simply need to replace it. I can appreciate the major hassle of doing such a thing but it is an unfortunate reality in today's world. I say all this as an owner of the black version of the xz premium and I love it. I am not having the major issues that some are having. Got it from the UK.
Most definitely a defective unit. Speakers turning off until restart? Not gonna have any of that lol. RETURN FOR ANOTHER UNIT IF POSSIBLE!
My own case is different, I feel like I've got the best device for me at the moment.
Sent from my G8141 using Tapatalk
pre-ordered mine today and will be in hand Sunday morning, hopefully this batch of us units are better and don't face any of these issues. I'll exchange till I'm happy or get refunded. I seem to get lucky with my Sony products so crossing fingers.
I'm just going to leave this here...
This is a link to a post I made on Sony's forum a while ago. Personally I think you have a faulty unit but you never know, maybe the history likes to repeat itself?
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Things-to-consider-when-placing-the-XZ-Premium-pre-order/td-p/1216037
Are you at it again.
You must have a faulty unit. Return it mines been great!
Illux said:
Hey there,
see, I'm not really the impatient kind of guy, I have lived through all the LG G4 issues, I had my deviced repaired three times. People make mistakes, so do major companies.
But one thing I really don't fancy is the feeling of being mocked. Right now, I'm really considering returning my XZP and kissing Sony good bye for good.
Here's why:
My smartphone has some random weird bugs:
- the front facing speaks just switch off randomly until restart
- the screen sometimes flickers until I turn adaptive illumination off and on again
- did anyone here check only reviews? Most hail the camera for its impressive quality. What quality!? My old G4 beats the XZP under all conditions, the G2 is at least very very close - and it's now four years old.
- and the distortion issue.
I mentioned a few things on the Sony forum and for some weird reason all of these threads just disappear into thin air. When contacting the Sony support, they'd advise me to do a software reset (MoFo please!).
Is this a bad joke? Is that how Sony wants to get back in the game of top-notch smartphones? I'm beginning to understand all the promos for those who preordered - they knew what they had coming.
Really, it's kind of hard to get me pi**ed but I'm kinda pi**ed.
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Genuinely not suffering any of those issues!
Shnig said:
Genuinely not suffering any of those issues!
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Well you definitely are suffering from the distortion issue, all XZP phones have it. Open up a grid pattern on your PC screen or take a picture of a brick wall. You will definitely notice a pincushion deformation at the edges of the picture.
Me too
As mentioned, all XZP have it. All. No exceptions - Sony confirmed this already .
Benio9436 said:
Me too
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For god's sake, who would take picture of perfectly square grid on a daily basis?
This is just like those idiots who bought a thousand dollars wide angle DSLR lens and complain about distortion by shooting only brick walls all day.
Wide angle has distortion! It is tough to get rid of it physically in the glass already for full size camera, let alone getting rid of it in a lens the size of a pea!
If the lens on the phone can be that perfect, you will be paying well over $1000 for the phone itself!
If camera is all you care, go get Huawei's P9/P10!
To OP, seriously, replace your phone, many users aren't having same issues as you do meaning yours is faulty!
It is much more realistic to physically go replace it than to whine about it online! Finding sympathy in virtual world will get you no where, this goes the same for all other brands!
Let Sony gets your faulty unit to examine, and to prevent same thing from happening in future phones is much more realistic than raising waves online with all sorts of words.
Monkii said:
For god's sake, who would take picture of perfectly square grid on a daily basis?
This is just like those idiots who bought a thousand dollars wide angle DSLR lens and complain about distortion by shooting only brick walls all day.
Wide angle has distortion! It is tough to get rid of it physically in the glass already for full size camera, let alone getting rid of it in a lens the size of a pea!
If the lens on the phone can be that perfect, you will be paying well over $1000 for the phone itself!
If camera is all you care, go get Huawei's P9/P10!
To OP, seriously, replace your phone, many users aren't having same issues as you do meaning yours is faulty!
It is much more realistic to physically go replace it than to whine about it online! Finding sympathy in virtual world will get you no where, this goes the same for all other brands!
Let Sony gets your faulty unit to examine, and to prevent same thing from happening in future phones is much more realistic than raising waves online with all sorts of words.
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Click to collapse
People don't do doesn't mean issue is gone. Xperia Z3 compact has wide angle lens too, it doesn't have such significant distortion. Galaxy S7 also has large FOV lens, but their developer gave an auto-correction option. We payed almost same price, and Sony said its camera is perfect in ad.s
what's more, wide angle lens won't take photos like this, it's the damn lens correction software fault
Sony just manage to balance its cheque book in the mobile field. Honestly, allow them time to cure it, Sony deserve to stay.
All I wanna point out is that, it is not really big issue unless you shoot picture of computer mon, grid or brick wall all day. And many people mixed the distortion with typical wide angle lens perspective distortion, which created more chaos than necessary.
Many people still shooting great picture of people and scenary, so stop worrying so much. Have fun with the phone, when times come the firmware upgrade, we will get even better grid/brick wall pictures.
Monkii said:
Sony just manage to balance its cheque book in the mobile field. Honestly, allow them time to cure it, Sony deserve to stay.
All I wanna point out is that, it is not really big issue unless you shoot picture of computer mon, grid or brick wall all day. And many people mixed the distortion with typical wide angle lens perspective distortion, which created more chaos than necessary.
Many people still shooting great picture of people and scenary, so stop worrying so much. Have fun with the phone, when times come the firmware upgrade, we will get even better grid/brick wall pictures.
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Sony saving its mony in a wrong way. They deliver the best cmos, but do less work on software. Photos still look painted, and without OIS (EIS only in Video mode), it is hard to take a perfect photo at night
Bonelol said:
People don't do doesn't mean issue is gone. Xperia Z3 compact has wide angle lens too, it doesn't have such significant distortion. Galaxy S7 also has large FOV lens, but their developer gave an auto-correction option. We payed almost same price, and Sony said its camera is perfect in ad.s
what's more, wide angle lens won't take photos like this, it's the damn lens correction software fault
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I am suffering from the distortion issue right now ,bought it because I saw the ad shows a perfect camera on this phone.
Well, true, they need more effort on software side. Again, they are in the right step with the new managment focusing on collaboration between departments, time will tell how much better they will do. Previously they don't collaborate.
Some phones exhibit choppy scrolling, especially when navigating long web pages when multiple apps are running in the background. Rate this thread to express how you smooth scrolling feels on the OnePlus 5 under such conditions. A higher rating indicates that scrolling is always buttery smooth, even when you're reading a 10,000 word article on "how to kiss a girl".
Then, drop a comment if you have anything to add!
I see no 'jelly screen'. Then again, I'm an old guy and I rely pretty firmly upon my progressive lenses.
None of the jelly problems with my OnePlus+ 5 running the latest OS
Scrolling smoothness is really nice on the 5. If you want a really smooth experience, change your CPU governors to OnDemand from interactive. The difference is very noticeable.
woundman said:
Scrolling smoothness is really nice on the 5. If you want a really smooth experience, change your CPU governors to OnDemand from interactive. The difference is very noticeable.
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Click to collapse
can we do that on the stock kernel?
Yep. I use the ex kernel manager and on stock rom with stock kernel. I have like 5 or so options for governor.
One thing I've noticed with these last few builds.. if you have an app in app locker, there's frame drops and stutters if you scroll through in your recents..
I've found same event. Then i chose to adjust animation scale to 0.5 or 0. Which makes it much better.
No changes to animation speed, no changes to kernel or governor and have seen no jelly effect, this only affects a very small number of devices, I've had two Oneplus devices, bought one on launch at midnight then lost it four days later, ordered another and got it three days later, no jelly effect whatsoever.
The speed of this phone is insane.
Apps can lag that correct but only because of the app or the content, so for example a half loaded chrome page can lag, that has nothing to do with the phone at all my PC which is worth over £4000 can lag on webpages if they haven't loaded properly, it's not the hardware.
The jelly effect is there in all phones...just some people dont notice it
8hodgsonkh said:
The jelly effect is there in all phones...just some people dont notice it
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Yea its not mate. I'm not blind. I have perfect vision. Its not visible on either of my phones
dladz said:
Yea its not mate. I'm not blind. I have perfect vision. Its not visible on either of my phones
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Every op5 has the screen panel upside down...
8hodgsonkh said:
Every op5 has the screen panel upside down...
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Makes no difference, the jelly effect is not present on every device, assuming that everyone has a problem seeing it because you can on your device does not mean that they have defective devices!
I've had two 1+5 devices and neither exhibited this issue, I tested it thoroughly, nothing is present, i recorded it and played it back in slow motion, comparable to any previous device i've ever had it's literally the same.
I did a video next to my HTC, there is no jelly.
Period.
dladz said:
Makes no difference, the jelly effect is not present on every device, assuming that everyone has a problem seeing it because you can on your device does not mean that they have defective devices!
I've had two 1+5 devices and neither exhibited this issue, I tested it thoroughly, nothing is present, i recorded it and played it back in slow motion, comparable to any previous device i've ever had it's literally the same.
I did a video next to my HTC, there is no jelly.
Period.
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Click to collapse
If yours is not defected you should try looking for the effect with your phone upside down if you see the jelly effect upside down its not defective but if you don't it is
8hodgsonkh said:
If yours is not defected you should try looking for the effect with your phone upside down if you see the jelly effect upside down its not defective but if you don't it is
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Click to collapse
hahah mate you're missing the point, why would i hold my phone upside down? I appreciate once you've seen your phone has a defect it's impossible to ignore, i personally would make something up and send the bugger back until i got a phone that i couldn't notice it on, it would drive me mental, i don't care if they don't think it's an issue, it's bad if this many people have seen it.
All i'm saying is, I don't have this issue, check my video if you want or provide me with a fool proof test and i'll do it now, if it's me overlooking it then it's something so insignificant that i dont' actually mind, but maybe i would if i saw it.
Sorry i sound like i'm being a **** i'm not mate, but it's not present on either phone i've had, i'm sorry that yours is, funny thing is too a mate of mine just got one and he can't see it either, he mentioned that he did one time when scrolling on the web, but couldn't replicate it? Not sure if it's lag or something?
I haven't notice any of the "jelly effects" ..ok I havent recorded my screen and play the exported video in -x16 speed to check it either..
dladz said:
Makes no difference, the jelly effect is not present on every device
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Click to collapse
Welp, not exactly.
Why? Because its not a hardware flaw, its a "design choice". The Display (of every current OP5 out there right now) is mounted upside down, meaning the direction the phone refreshes its display is from the bottom towards the top.
While this is not a defect or problem from a technical point of view, it can still be perceived by a lot of people, since our brains are usually expecting the panel to refresh from the top towards the bottom. The Jelly comes due to the panel not updating all pixels at once but by line after line instead.. our brain gets used to the bottom of the screen beeing updated later and simply ignores it (very rough explanation but im missing the needed vocab here).. the screen refreshing towards the top the messes with some peoples perception, therefore they notice the "Jelly" aka the lines refreshing last at the top..
This issue is purely caused by our brain expecting the panel to refresh from a different direction, so its simply a matter of getting used to it. I had headaches when using the phone in the first week or so, now I barely notice the Jelly, if at all.
Some, like me, will notice it instantly at first, others might never (Just like the discussions over frame rates, input lag and so on ). There are several factors to consider, everyone has a different sensitivity towards stuff like this and in the end, remember, its no hardware flaw, its a design choice and technically present on every OP5.
Unless they decide to either change the way the display refreshes within the Driver or Display Controller (well, that would actually be some serious work and would need cooperation with Samsung due to them producing the Displays and the Drivers, if its possible at all - again, several dependencies here) or change the direction of the screen in a later model, the "Jelly - Issue" will consist.
But hey, you are right in your other post, if you dont see it, be glad about it and dont bother to start looking for the Issue, no point to try to search for flaws that you didnt have for now, be happy with your phone
Just trying to clear up some of the confusion
Yet, this shouldnt be the topic of this thread, since this is about Scrolling smoothness, which has nothing to do with the Jelly Effect....
---Back to topic---
For me, it hasnt been the smoothest experience to be honest.. while the phone is crazy fast, the overall handling feels very jittery.. Lots of dropped frames, way more than on my Nexus 5 running MIUI.. My N5 and my iPhone 6 feel so much smoother..
Might have to mess with custom kernels and so on a bit more, overall it at least feels smoother than an S8 tho :laugh:
Chrizzter said:
Welp, not exactly.
Why? Because its not a hardware flaw, its a "design choice". The Display (of every current OP5 out there right now) is mounted upside down, meaning the direction the phone refreshes its display is from the bottom towards the top.
While this is not a defect or problem from a technical point of view, it can still be perceived by a lot of people, since our brains are usually expecting the panel to refresh from the top towards the bottom. The Jelly comes due to the panel not updating all pixels at once but by line after line instead.. our brain gets used to the bottom of the screen beeing updated later and simply ignores it (very rough explanation but im missing the needed vocab here).. the screen refreshing towards the top the messes with some peoples perception, therefore they notice the "Jelly" aka the lines refreshing last at the top..
This issue is purely caused by our brain expecting the panel to refresh from a different direction, so its simply a matter of getting used to it. I had headaches when using the phone in the first week or so, now I barely notice the Jelly, if at all.
Some, like me, will notice it instantly at first, others might never (Just like the discussions over frame rates, input lag and so on ). There are several factors to consider, everyone has a different sensitivity towards stuff like this and in the end, remember, its no hardware flaw, its a design choice and technically present on every OP5.
Unless they decide to either change the way the display refreshes within the Driver or Display Controller (well, that would actually be some serious work and would need cooperation with Samsung due to them producing the Displays and the Drivers, if its possible at all - again, several dependencies here) or change the direction of the screen in a later model, the "Jelly - Issue" will consist.
But hey, you are right in your other post, if you dont see it, be glad about it and dont bother to start looking for the Issue, no point to try to search for flaws that you didnt have for now, be happy with your phone
Just trying to clear up some of the confusion
Yet, this shouldnt be the topic of this thread, since this is about Scrolling smoothness, which has nothing to do with the Jelly Effect....
---Back to topic---
For me, it hasnt been the smoothest experience to be honest.. while the phone is crazy fast, the overall handling feels very jittery.. Lots of dropped frames, way more than on my Nexus 5 running MIUI.. My N5 and my iPhone 6 feel so much smoother..
Might have to mess with custom kernels and so on a bit more, overall it at least feels smoother than an S8 tho :laugh:
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Yep I do understand how the jelly effect happens, and I understand that "some people" have this gift of being able to see it whilst everyone else "me" are left thinking the world has gone mad.
I've honestly put my two cents in here so many times and it's fallen on deaf ears by the sounds of things so I'm going to leave it, I don't have this effect on my phone, not did I on my previous oneplus five, I have video recordings of the screen in use and this jelly effect does not present itself, I'm sure that with video slowed down even me with my eyes could see it ?
Even if all that were true, if I have to be watching things in slow Mo to see them then I think it's safe to say that it's something that I don't have to worry about.
I also personally don't have lags and glitches on my device, I've also owned more devices than the average shop so i do have a basis for comparison, not only that but I have an unlimited phone supply partly due to where I work, comparing my phone side by side with any top tier device yields no other reason to believe anything other than what I've just written and that's not just me that's my work colleagues seeing the same.
Appreciate that yourself and others see this issue probably more than I.
If you have a fool proof way of me testing my device then please let me know and I'll check, I'll record it and I'll apologise profusely if its present.
People are way to focused on the jelly here, I really don't mind it.
What is worse for me is the stuttering. But it's hard to know if it's only me or not as nobody is discussing this, just discussing the jelly.
For me I get a weird stutter at the end of a lot of scrolls, happens more on small scrolls or flings, as it's slowing down I get a little stutter, especially noticeable in the likes of Instagram or YouTube or certain chrome pages like this (xda)
v0 HaVoK 0v said:
People are way to focused on the jelly here, I really don't mind it.
What is worse for me is the stuttering. But it's hard to know if it's only me or not as nobody is discussing this, just discussing the jelly.
For me I get a weird stutter at the end of a lot of scrolls, happens more on small scrolls or flings, as it's slowing down I get a little stutter, especially noticeable in the likes of Instagram or YouTube or certain chrome pages like this (xda)
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Click to collapse
Same here bro, jelly scrolling is ignored by eyes after some time but stuttering is clearly visible, especially scrolling webpages in chrome.
Here's something odd I have noticed with the screen.
Whenever I use the phone in direct sunlight or in bright lighting, the contrast of the screen will rise to oddly high levels. While having black colours on the screen I can clearly notice this contrast change. I've turned off auto brightness, but I have no idea how I could disable this "auto contrast" function.
Is this something Sony has purposely done to help the screens readability in bright lighting or is there something wrong with my device? Have you guys experienced this?
This has been happening on my Z3+ and Z5 Premium and I hate how it looks! Lux use to fix it but doesn't seem to work on this phone
Yup even I have this issue I don't understand why it happens
That's Qualcomms Assertive Display.
https://www.qualcomm.com/news/onq/2...ay-power-efficient-technology-thats-easy-eyes
It works as intended.
so is there a way to disable this feature?
Kohnent2 said:
so is there a way to disable this feature?
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Click to collapse
Nope.
I had this same issue with my Z4 tablet till I flashed linage os. When in direct sunlight if I press over the light sensor it goes away and the brightness still stays high.
gawd, i thought i was the only one. so it's not an issue with the phone then? was almost ready to return my unit.
It's just another piece of technological fluff being thrust on us without our permission to supposedly fill a need that doesn't exist!
Quite frankly I am getting sick-and-tired of paying major $$$$ for a tool that may stop working as expected ( and needed ) just because of the latest update/patch. Now we are getting buggy crap built into the hardware itself! This has to STOP!
jaseman said:
It's just another piece of technological fluff being thrust on us without our permission to supposedly fill a need that doesn't exist!
Quite frankly I am getting sick-and-tired of paying major $$$$ for a tool that may stop working as expected ( and needed ) just because of the latest update/patch. Now we are getting buggy crap built into the hardware itself! This has to STOP!
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Click to collapse
It's not a bug though, and works very well...
The whole idea is to max out the brightness, and increase the contrast to make things easier to see on the screen. It's so good, you can see text in direct sunlight because of this this technology.
It's also seen on high end laptops and iPads, too (I believe), but I've never seen it work as fast than the XZ P, it's really amazing, and well done to Qualcomm for developing it.
So calm down. It's a great usability feature that benefits everyone and has zero drawbacks. (You can't expecting to see perfect colours and contrast when you are standing in bright, sunny conditions)
SamDH1 said:
It's not a bug though, and works very well...
The whole idea is to max out the brightness, and increase the contrast to make things easier to see on the screen. It's so good, you can see text in direct sunlight because of this this technology.
It's also seen on high end laptops and iPads, too (I believe), but I've never seen it work as fast than the XZ P, it's really amazing, and well done to Qualcomm for developing it.
So calm down. It's a great usability feature that benefits everyone and has zero drawbacks. (You can't expecting to see perfect colours and contrast when you are standing in bright, sunny conditions)
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Click to collapse
sony itself admitted it as a bug and collected bug reports from users to comeup with a fix and they fixed it with one of the MM builds for z4 & z5p . worst part is, it returned with nougat builds and has been reported by lots of users under nougat bugs ....which is all over there in support forums /// qualcomn assertive display tech must work in another way coz colors gets washed out upto an extent where it cant recover even after the device brought under normal lighting conditions //
Pwruser said:
sony itself admitted it as a bug and collected bug reports from users to comeup with a fix and they fixed it with one of the MM builds for z4 & z5p . worst part is, it returned with nougat builds and has been reported by lots of users under nougat bugs ....which is all over there in support forums /// qualcomn assertive display tech must work in another way coz colors gets washed out upto an extent where it cant recover even after the device brought under normal lighting conditions //
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Click to collapse
Huh?? I'm so confused.... This is not the Z4 or Z5P we are talking about here.
How are the colours getting washed out to a point of no return? This is XZ Premium, and this tech has been built in and put on the spec sheets. It certainly doesn't seem like a bug, and if they ever removed it then that would be a step backwards.
SamDH1 said:
Huh?? I'm so confused.... This is not the Z4 or Z5P we are talking about here.
How are the colours getting washed out to a point of no return? This is XZ Premium, and this tech has been built in and put on the spec sheets. It certainly doesn't seem like a bug, and if they ever removed it then that would be a step backwards.
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Well I personally dislike it. You have some great points I cant fault. They all explain the pros of the feature. I just dislike it because blacks become grey. Thats what annoys me like they become very grey. It looks horrible. Thats something I will fault in terms of the feature. That irritates me when I see jagged text and super-bright greys in my quick settings panel. This shouldnt occur.
I used my Z2 with the brightness low and I used kcal to reduce it even more, I could still visibly see the display under sunlight, where I couldnt id just shield it away.
Yeah its not a bad feature but its not a good one either. Best thing is if they came up with a way to toggle it on and off. I remeber on my Z4 tablet when the sun would shine through the window it would activate the feature. At least it isnt this sensitive with the XZP, my Z4 tablet was on marshmallow back then though.
If this feature were to be toggled by the user under display settings then id understand its usage more. At the moment we have no choice but to use it. Were forced to use qualcomms feature the majority of us dont like.
is this the same as experiencing flickering on the screen when you put the phone from a brightly lit room to a dimly lit room? i've had that issue several times already while an app is open and i move from direct light to my room where the light is off.
SamDH1 said:
Huh?? I'm so confused.... This is not the Z4 or Z5P we are talking about here.
How are the colours getting washed out to a point of no return? This is XZ Premium, and this tech has been built in and put on the spec sheets. It certainly doesn't seem like a bug, and if they ever removed it then that would be a step backwards.
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Adaptive brightness bug has been there from z series!! I just wondered wen I heard about this with xz premium (as I planned to get one but Sony has already started their degradation procedures with this device) and how users got confused to consider it as a bug or a feature!! This tech has been using In other models too!! I never heard of this issue on Xperia x And on other qualcomn devices with this feature or bug! Search for Adaptive brightness bug or issue on talk forums!! U Wil find all the info regarding this bug!! The only solution is to disable Adaptive brightness!! this issue hasn't occurred only in xzp!! It was been there and Sony behaves non existent on some issues like distortion and this ad bug
If u see ---- increase readability under sunlight option under developer options.. Toggle it off.. It will fix!! But AFAIK no Z or X series hav this option for nw!!
Seems it was there from z3 _
https://talk.sonymobile.com/t5/Xperia-Z3/Auto-Brightness-affecting-darker-color/td-p/913872
And here is the response from support wer they admitted that it's not a feature but an issue!!
https://talk.sonymobile.com/t5/Xper...htness-quot-generates-color/m-p/1053628#M1536
SamDH1 said:
It's not a bug though, and works very well...
The whole idea is to max out the brightness, and increase the contrast to make things easier to see on the screen. It's so good, you can see text in direct sunlight because of this this technology.
It's also seen on high end laptops and iPads, too (I believe), but I've never seen it work as fast than the XZ P, it's really amazing, and well done to Qualcomm for developing it.
So calm down. It's a great usability feature that benefits everyone and has zero drawbacks. (You can't expecting to see perfect colours and contrast when you are standing in bright, sunny conditions)
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Click to collapse
No I am NOT going to calm down! I am not having the problem but many are because for whatever reason it is not working properly.
Just go to ANY smart phone forum...take your pick....and you will find numerous complaints about all sorts of issues. Many are about the camera but the camera is not essential to the functioning of the phone as it was originally designed...as a communications device. But when your screen goes haywire, or your wifi stops working, or your LTE signal is so weak that you have to use 3G, and this happens on all cell phones...... and we are paying major $$$$$ for these things. then EVERYTHING that is included in the phone MUST WORK AS ADVERTISED!
What do you do when your car, or TV, or any other item you bought for big $$$$$ doesn't work as advertised, just accept it as "that's ok, that's the way it goes"? Not me! If these manufacturers can't make all these features work together seamlessly and accurately, then they need to stop putting so much into one device! Clearly they do NOT care about us... all they care about is selling the next greatest phone and just throw the "old" one in the trash! If we just consider the reason for the cell phone to exist in the first place.... as a mobile communications device....which in itself is a marvel of engineering....then every cell phone in the last five years or more works just as good as any new one released today. Heck even the very first cell phones can still do email, texting, GPS, wifi, bluetooth, and even make an actual phone call. Granted, there have been improvements in many areas regarding speed and accuracy. But now we are worried about 4K screens with 4K videos, and virtual reality and watching movies.... None of these things should even be on a cell PHONE! But they are and now we are stuck with shoddy implementations that conflict with the basic functioning of the device. And then Google releases another new OS while the two previous ones still have bugs. It is out of control.
OK, rant over for today. That was fun. Now where did I put that flame suit?
On to another debate. :good:
jaseman said:
and we are paying major $$$$$ for these things. then EVERYTHING that is included in the phone MUST WORK AS ADVERTISED!
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Great news for you; it's working as advertised.
jaseman said:
MUST WORK AS ADVERTISED!
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Calm down. It's working as advertised and it is a feature. Don't like it? Get a new phone from a different brand; then watch how the same thing will happen. When that happens, rant again in that device's respective forum.
I can see why Sony would want it to tweak the contrast, but on my older HTC phones the colours aren't fiddled with when using auto-brightness, only the backlight's brightness. On the Z5 it was a bit buggy in the older software builds where it would appear too bright or washed out on the lockscreen but they appear to have fixed it. What doesn't really make sense is that the black backgrounds of Spotify or Poweramp appear grey/purple when it detects daylight. Wouldn't it make more sense to make the darker parts of the image darker to enhance the contast?
+1
It is great feature, but it don't work as it should. Why then contrast is changing while I'm reading same page under same conditions, so I'm not moving and light intensity around me is the same? For example, I have Nokia 1020 and this feature works flawlessly! If it is sunny, display is very bright, if is not it is opposite.
I just got a One Hyper and generally love it, EXCEPT the fingerprint sensor almost never works? My previous Motorola G5 Plus gets my finger/thumb pretty much instantly every time. No matter how many times I've deleted and reprogrammed the fingerprints on this One Hyper it only recognizes a finger press 1 out of 10 or 20 presses???? Seems like it worked better, but not near perfectly when I first started using it and it's been all but entirely useless since I did the Android 11 upgrade soon after getting it?
I've watched several video reviews that either don't mention this being a problem or even say the fingerprint sensor works well??? So, I'm thinking I may have gotten a dud? I'd just return it to Amazon, but I bought it in the USA right before returning to Canada and I even left the box in the US. Maybe Motorola would swap it out under warranty? Or maybe I could just pay for a replacement sensor?
I would return it.
If you get a replacement, disable OTA updates and leave it on 10. Android 11/12 are a mess.
Scoped storage and forced encryption are fully active.
As I mentioned, returning it would be complex, possibly impossible. I could get the original box sent to me in Canada since I left it at my mom's house in the US? Maybe I could get a swap out from Motorola, I'd likely have to send my current unit to the US and might have to get the replacement sent to the US and forwarded to me here in Canada?
What a mess. I should have taken the issue more seriously when I first got it, should have done a return to Amazon right off the bat.
I have a support escalation request in with Motorola, so we'll see where that goes I suppose. The first teir support guy just suggested the classic, "First, Do a factory reset." I really doubt that'll fix this phone. And I've spent days getting this phone set up to my liking. But if this sensor isn't ever going to work, that's a deal breaker. Way too used to working fingerprint unlocking to go back to a password.
Well, I haven't heard from Motorola yet, but I trained the same finger for all 5 available fingers and now it unlocks perfectly every time? It seems to get my thumb with only one "finger" trained with it. That's what I use on my G5 Plus, because the sensor is on the front. I like the phone a lot in general, so I was VERY keen to find a solution. But disappointing, as I'd like to be able to train more than one finger! The 5 fingerprint limit is a little frustrating. The fact that the software isn't robust enough to actually learn my prints in the one little training session it gives is pretty frustrating! You should be able to go into those settings and keep on adding finger presses to train it better, faster manually. AND It sure would be nice if you could set your own limit for unsuccessful tries before it makes you enter a PIN or password. I was simply never getting in in the number of allowed presses. So I don't think it was training the AI very well, thus not improving the recognition.
So, solution seemingly found, I don't >think< this is a hardware or design flaw? Sure does seem like lousy software, perhaps in the Android 11 code? I didn't use it with 10 very long, but it did seem to do a lot better recognizing my fingerprints before I did the 11 update.
AHHHHH!!!!! And this morning the same finger that was unlocking pretty much instantly every time after yesterdays "fix" isn't recognized try after try after try this morning??
No one else is having these kinds of issues? Everyone is getting fast, consistent fingerprint recognition?
Otherwise I love this phone! The pop up selfy cam so when it's face up on a table I know no camera can see anything unless that front camera is popped out is so perfect I do not understand why that's not on most phones??!! Notches and holes in screens are going to be so dated and laughable as soon as that falls out of fashion. Good cameras. Plenty of built in storage AND an SD slot? Dual sims?!!! (American living in Canada here!) 3.5mm analog headphone jack??? This is my PERFECT phone, at least for this price. EXCEPT if I can't get consistent, fast fingerrpint recognition, I am simply not going to keep this phone. WTF???!!!! WHY is does this work so dramatically worse than my old G5 Plus??
Deleted all fingerprints. Set three to my pointer finder, one to my middle finger, one to my thumb. It's working pretty much perfectly now! On either finger and the thumb it seems. BUT, for how long??!! Will I wake up tomorrow and have to reprogram all five fingerprints?? At this point, I have to assume it's going to stop working in the next day or so??? Pray I'm wrong!!!!