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Euhm, hey guys...
Last week I was in Austria for snowboarding, so at a certain moment I had my phone in my hand, and slipped in a small pile of snow....
My thumb made a small 'dent / scratch' in the screen, and the phone was a little wet for about 1/4th part of its total size.
Now, when I turn it back on, the touchscreen partially works and partially not.
When in the pin-code screen I can touch everything till the 7,8 and 9, under those (onscreen) buttons, the screen is unresponsive, and I believe the software buttons are also unresponsive, but I can't test because I can't get in my phone, neither with out without simcard...
My question were, is there any way I can manually fix this? Is it definitely a hardware problem?
I'm using a Sony Xperia Tipo, currently on Gimlo 0.2 Rom, Stock kernel, rooted, unlocked bootloader...
Uhmm, I don't know what information you guys need apart from this. Hope someone can help me :good:
EDIT1: Hardware problem indeed, flashed stock, still no response on the supposedly broken screen parts...
(Disassembling guide?)
Sorry for the bump,
Does anyone know if there's any guide on disassembling an Xperia Tipo yet?
I'm considering replacing the digitalizer manually. Found a website where I can get the digitalizer + glass quite cheap, and well, as I tried alot of things, and I cannot even unlock the lockscreen because of the broken part of what probably is the digitalizer (no real cracks tho, just unresponsive), I think there's no other way then either go to a service center and hope to be lucky to get this done with warranty OR fixing it manually...
the first thing comes into my mind is trying to dry the phone. there might be a little water inside the phone. I don't know how you could do it on your place but we have a tool called desicator on our lab which could be used to get rid the waters. if you don't have it you can make it by yourself. you can use a litle jar and silica gels. put your phone inside the jar then bury it with the silica gels. after 24 hours you can try to turn it on. another cheap solution is bury your phone inside rice (the uncooked one). the rice will just like silica gels and adsorb the water partikels.
anyway, in my country service center almost never check the bootloader. if you're lucky enough you can claim the warranty and got free repair or even a phone replacement. goodluck mate.
We have something called "Contact Spray" or something, which should do the same.
Anyways, I've waited about 36h after it happened to first try to turn it on again, thing is, the phone seems to function normally, except a PART of the touch screen.
I'll try the rice / gels thing. Not sure if it'd make any difference though.
Thx for the tip, I'm not sure about our Sony Centers, Dutch people are a bit 'greedy' usually, they'll probably check, but hope I'm lucky.
Also hope they won't say it's water-damage, because that's not covered in warranty in europe, although I'm pretty sure that isn't the real cause... Service Centers like letting us pay for reasons that are untrue in this country... -_-
Hi,
I made this video to demonstrate a rather serious Galaxy Note 10.1 Bug
that i've encountered on two devices, bought from two separate stores.
The first device was a Note 10.1 N8010 with Jelly Bean, the second (the
one on the video) is a Note 10.1 N8010 with Ice Cream Sandwitch.
Transcript:
Hi.
I have in front of me a brand new Galaxy Note 10.1.. its a WIFI-model
N8010. With brand new i mean i bought it a couple of hours ago--here is
the recepit.
I already bought a Galaxy Note 10.1, same type and model.. about 6
Months ago, but its touchscreen suffered from a very weird
touchscreen-bug that was somewhat difficult to reproduce. When I tried
to return the first model, the device went away for almost 3 months and
when I got it back the bug was still there.
Since I was using the device mainly for writing assignments and taking
notes (thats why i bought it in the first place) i gave it back and went
to another store to buy a new one, hoping that the first place will give
me my money back. I needed the device urgently and it was, like i said,
3 months and I had to make a decision.
Well, as it turns out, though, the new device, the one you can see here,
has the same bug.. and I'm going to demonstrate it now.
Right now, as you can see, the device is not in a sane state.. and the
display hasn't turned off since I started speaking. The 2, well, the 4
dots, here, here, here and here.. this one is shaking.. the 4 dots are
supposed to indicate touch activity but are rather ghost-dots caused by
mentioned bug. Here for example is another dot.. I can make several of
them.. I can use a couple of fingers.. and.. this dot is caused by my
hand, the other ones by said bug. I can't do anything right now.. I
can't press on any of these buttons.. I can't call the menu, I can't
switch the homescreen left or right.. I can't drag the.. this thing
here, whatever its name is.. touch input is pretty much impossible.
How do you cause this bug? It's pretty simple.. you roll the palm of
your hand over the display. I can demonstrate this.. I can already
demonstrate this on the lockscreen, doesn't matter.. now, there are 3
dots.. and again.. well, lets try that one again.. now we see 4 dots..
and I can't unlock the lockscreen with my finger. I can though do it
with my pen. Alright.. like i said, you roll the palm of your hand over
the display.. angle and corner don't matter.. current application in
the foreground don't matter either. When this state is active.. it's
going to be almost impossible, I already mentioned that, to use
touch-input.. and with almost I mean there are certain situations where
touch-input will partially work.. but in most cases it won't. Like
you've seen the pen works in this state.. and sometimes, but just
sometimes, it will reset said state. I'm not sure.. I'm still not able
to use touch properly.. yeah, i'm still not able but the pen still
works. Let's reproduce it one more time.
If you want to reset this state your only option is to turn off the
display.. there you go. This bug occurs on ICS and JB.. this device here
has ICS, thats 4.0.4 and my last device, the one that i wanted to give
back.. is running JB 4.1.2, i think. (...) This bug is a show stopper
for everyone who'd like to use this device for lots of writing.. and
it's also a trouble maker since the repair-guys have a hard time
reproducing it, even if you provide them with a comprehensive video.
Now, I hope this video will reach someone who has the necessary access..
because, i don't know, either I'm very, very lucky and get my hands on
two exceptional devices with the exact same bug or this affects the
whole batch or every such model.
I can show perhaps a couple of other apps if the device will let me..
which it won't right now.. Its probably time to use the pen. For
example S-note.. pen works.. touch doesn't.. it's the same story, it
doesn't depend on the application or lockscreen or mainscreen, whatever.
Let me repeat: In this state, when you see these dots, the display will
never dim or go to sleep.. so if you write something and you don't
realize that the device is in such a state.. and you go somewhere for a
couple of hours.. you will come back and you will see that the display
never turned itself off and that you lost lots of battery.
If you want to contact me, i provided my address below (...) thanks for
watching."
Contact me at [ bergwitz at gmx.ch ]
Click to expand...
Click to collapse
Any help is appreciated.
bergwitza said:
Any help is appreciated.
Click to expand...
Click to collapse
I don't know what kind of help anyone's going to be able to provide. It's either a s/w problem which if you've hard reset the device and it's still there indicates a h/w problem. There's been some strangeness on particular regional versions of s/w. For example, different S Note versions have had various problems and different versions are shipped in different regional ROMs. You said two Note's you've had have the same problem though which doesn't make sense if one was ICS and one JB which means they were manufactured at different times so not from the same batch. Are you using a case with magnets in it? Some people have reported strange display issues when the Note's near magnets which causes electromagnetic interference.
The Note's been out since August and sold in the millions and this is the first this type of issue's been reported. So, to your point, maybe there was a batch of bad displays that got out and all ended up in whatever region you live in. Or all versions of your region's s/w has some type of display driver bug. Mine (from August) has no touch issues either via the pen or capacitive touches and I enabled "show touch" in the developer's settings to test it. It's also a pretty obvious issue so if it were common others would have commented or posted also.
The latest 4.1.2 s/w for the N8010 is for the Nordic Countries and was released in March. From your accent I'm guessing you're in the EU. The Nordic ROM is multi-CSC so can be used on any EU N8010. You might want to try installing it via Odin to see if it changes anything.
http://www.hotfile.com/dl/199761991/e927a4b/N8010XXUCMA8_N8010OXXCMB1_NEE.zip.html
BarryH_GEG said:
I don't know what kind of help anyone's going to be able to provide.
Click to expand...
Click to collapse
You provided help when you tried to reproduce the problem.
BarryH_GEG said:
It's either a s/w problem which if you've hard reset the device and it's still there indicates a h/w problem.
Click to expand...
Click to collapse
The first N8010 was reset a couple of times. The second wasn't but I guess that wouldn't make much of a difference.
BarryH_GEG said:
You said two Note's you've had have the same problem though which doesn't make sense if one was ICS and one JB which means they were manufactured at different times so not from the same batch.
Click to expand...
Click to collapse
Both had initially ICS. The first N8010 was upgraded to JB during the 3 month repair process.
BarryH_GEG said:
Are you using a case with magnets in it?
Click to expand...
Click to collapse
No, what you've seen in the video was just taken out of the box. There was nothing close or attached, just a tablet and two laptops on a table. The problem was initially reproducible in two different cities on several separate addresses.
BarryH_GEG said:
The Note's been out since August and sold in the millions and this is the first this type of issue's been reported.
Click to expand...
Click to collapse
Yes.. and that was pretty much the only reason why I was so convinced that my device was faulty and went out to get another one in order to get back to work as soon as possible. Now I have to deal with two retail stores.. trying to explain why I want a refund while looking like a shady guy who is trying to pull something.
BarryH_GEG said:
Mine (from August) has no touch issues either via the pen or capacitive touches and I enabled "show touch" in the developer's settings to test it.
Click to expand...
Click to collapse
Thanks for testing!
BarryH_GEG said:
It's also a pretty obvious issue
Click to expand...
Click to collapse
When touches are shown, yes. Otherwise, hell no.. it took me months to figure out what was wrong. I blamed all possible things for the various gitches that were a direct result of this bug.. mostly the apps I was using. When the touch-input freezes started to occur on a daily basis I started to debug.. which isn't that productive when you're not root. In the end I stumbled over the "show touches" option and was lucky that such an option even exists.
BarryH_GEG said:
From your accent I'm guessing you're in the EU.
Click to expand...
Click to collapse
Switzerland
BarryH_GEG said:
The Nordic ROM is multi-CSC so can be used on any EU N8010. You might want to try installing it via Odin to see if it changes anything.
Click to expand...
Click to collapse
Thanks for the link but right now I would just like to get my money back safely.. :|
Do you maybe know how to get in touch with samsung? Just in case the retail stores decide to give me a hard time..
I briefly experienced this issue while using my Note 10.1 in a place I don't usually use it (my brother's desk instead of my own). I was able to reproduce the issue many times by placing my palm on the screen just as in the video above.
Strangely enough, I haven't been able to reproduce the issue since that first time. I use my Note 10.1 in a number of different places (lecture halls, library, home desk, etc.), but can't seem to make it happen again.
I'm running a rooted, deodexed stock rom (4.1.2) on a NT-8013.
me too
Don't worry, you aren't crazy, I get this too.
I'm convinced its caused by pressure on the display components. My reasons are the following:
If i roll my palm across the screen relatively lightly (but still with enough pressure for the device to respond to normal touches) this never happens.
However as soon as i apply a littly more pressure I can replicate this problem every time. (To those reading thinking that I am putting an unreasonable amount of pressure on the device - I am not! I see people much more violent with their tablets day to day with no issue)
Furthermore, the more pressure I apply the longer the touches will stay after i remove my hand, suggesting that the device is kind of uncompressing.
Finally the area in which this is worst* there are some small LCD 'Mura' - that is light spots on the screen you can only see from some angles, these are normally the result of pressure.
I dont know about you guys but my note is pretty creaky, I would guess that there simply isnt enough rigidity to protect the screen components from stresses caused by pushing down on the device. (Note that i dont get this problem usually unless the device is sitting flat on its back.)
Dont get my wrong, I love my note and these issues are fortunately only an uncommon annoyance for me during typical use. But, this is kind of ****ty build quality and i will have reservations about buying another device from samsung.
*(e.g. if i roll my hand across the screen this is the most common area for a touch to 'stick')
drdoombot said:
Strangely enough, I haven't been able to reproduce the issue since that first time. I use my Note 10.1 in a number of different places (lecture halls, library, home desk, etc.), but can't seem to make it happen again.
Click to expand...
Click to collapse
In situations where I wasn't able to reproduce the bug (that happened every once in a while) I used a simple workaround: lock+unlock the screen and the bug was reproducible again.
6pool said:
you aren't crazy
Click to expand...
Click to collapse
You're right. After realizing that the second device has the same bug, I was close to declaring myself mental.
6pool said:
I dont know about you guys but my note is pretty creaky
Click to expand...
Click to collapse
Mine too. It feels cheap and the only reason I bought it is because of the pen.
6pool said:
these issues are fortunately only an uncommon annoyance for me during typical use.
Click to expand...
Click to collapse
What's your typical use? My typical use was writing and said bug made that very inconvenient. It basically prevented me from using touch-input after writing only a couple of lines..
Maybe a short update: I returned the second device, got my money back, and sent the first device once again to $REPAIR_GUYS, this time with a link to the video above.
I'm also thinking about buying a Note 8 if I get refund for the first device.
Bottom line: The tablet was supposed to replace all the cumbersome paper I have to deliver every week and I'm out of a working device since end of january. A huge waste of money, time, time and time.
bergwitza said:
Mine too. It feels cheap and the only reason I bought it is because of the pen.
Click to expand...
Click to collapse
Yeah if it wasn't for the pen I bet most people would have gone for something more sturdy/better screen/stock android.
It literally is the only device which can do annotation anywhere near properly though so Its a matter of priorities.
bergwitza said:
What's your typical use? My typical use was writing and said bug made that very inconvenient. It basically prevented me from using touch-input after writing only a couple of lines..
Click to expand...
Click to collapse
Typical use has been taking lecture notes for several hours a day, managed a years worth of university with it, and while its not perfect
it did save my back from having to lug around lots of books and notes.
I would guess that this issue is present on all devices, just at differing scales. Hopefully you can find one where it is at a level that doesn't
bother you, though I wouldn't blame you for giving up and avoiding Samsung from now on, must be a right pain.
bergwitza said:
I'm also thinking about buying a Note 8 if I get refund for the first device.
Click to expand...
Click to collapse
I would say that if you are planning on using the note 8 for lots of writing, maybe try it in store first, its probably way too small for any prolonged period, I find the 10.1 cramped and I have relatively small hands/writing. (Not helped by the fact the pen digitizer gets weird towards the edges of the screen)
Anyways, good luck!
6pool said:
I would say that if you are planning on using the note 8 for lots of writing, maybe try it in store first, its probably way too small for any prolonged period, I find the 10.1 cramped and I have relatively small hands/writing. (Not helped by the fact the pen digitizer gets weird towards the edges of the screen)
Click to expand...
Click to collapse
I never really used the whole screen for writing for various reasons:
1. the pen is not precise somewhere around the middle of the screen
2. the pen is not precise at the edges (as you mentioned)
Reason 2 is something all wacom digitizers seem to share (I remember watching a guy on youtube demonstrating the "edge-effect" on the note and two other, professional wacom devices), reason 1 I can't explain.
Anyway, I always ended up just using the upper half of the screen and that's basically the main reason why I think it wouldn't make much of a difference. But on the other hand my gut tells me that you could be right.
Right now I can't shake the feeling that the note is just some random entity in Samsung's massive brute-force output. Never mind the details or the quality, after 5 different pen-tablets the fifth iteration will be just fine. Sounds a lot like Agile SW development.. just with hardware.
Same problem, demonstrated by someone else:
Have two tablets stock and no root. I have none of the described bugs and these 2 tablets are solid and very well built. Solid as any tab that I have owned. That is a strange problem and probable a batch built on Friday about quiting time.
None of those issues could have been reproduced on my Note 10.1 (GT-N8000) from Germany. Mine was bought in October 2012.
Sorry to hear that you have gotten two faulty devices :-/
Grüße aus Deutschland
Sent from my GT-N8000 using XDA Premium HD app
I have went through 3 of these tablets, ended returning each one to best buy. I absolutely love it for drawing and sketching....until the screens bugged up. All three of mine where the gray version, I'm tempted to pick up a white and give it a try.
Btw ...the second video posted in this thread is mine. :cyclops:
Interesting thread, after reading it I decided to test mine and it's not suffering with that bug, I'm in the UK and brought it 2 months ago, it's the grey variant
Sent from my GT-N8010 using Tapatalk 2
aaronbass said:
I have went through 3 of these tablets, ended returning each one to best buy. I absolutely love it for drawing and sketching....until the screens bugged up. All three of mine where the gray version, I'm tempted to pick up a white and give it a try.
Click to expand...
Click to collapse
Wait, are you saying that all 3 had the same bug?
ch0ka said:
None of those issues could have been reproduced on my Note 10.1 (GT-N8000) from Germany. Mine was bought in October 2012.
Sorry to hear that you have gotten two faulty devices :-/
Grüße aus Deutschland
Sent from my GT-N8000 using XDA Premium HD app
Click to expand...
Click to collapse
Smartie36 said:
Interesting thread, after reading it I decided to test mine and it's not suffering with that bug, I'm in the UK and brought it 2 months ago, it's the grey variant
Sent from my GT-N8010 using Tapatalk 2
Click to expand...
Click to collapse
Thanks to both of you for testing.
bergwitza said:
Wait, are you saying that all 3 had the same bug?
Thanks to both of you for testing.
Click to expand...
Click to collapse
Yep, all three had the same issue.
At first I thought the screen bug was from the tablet getting too hot while sketching (SketchBook). The tablet was pretty warm, not uncomfortable to touch or anything. Possibly overheating?
While streaming Netflix, the touch dots would randomly appear and not go away. The tablet wasn't warm like before when I was sketching and it wasn't even being touched.
Still tempted to try another one, i did love it when it was working and there aren't any other android devices sporting the wacom digitizer
Update:
After almost four months, some Samsung technician/representative reluctantly decided to issue a refund. Reluctantly because, and I quote, out of 100 times he tried to reproduce the bug demonstrated in not one but two videos.. he succeeded only once.
Not really satisfying but, oh well, if they dont give a f.., I won't either.
Any updates
Hi
I bought this Note for my girlfriend as a Christmas gift. She's loaded a few apps and mainly uses it to look up stuff on the web, FaceBook and things like that. The issue is the screen starts twitcihing and types random letters and will switch pges and change settings. I did a factory reset via the reset option in the settings tab. That did not help. I will post a video tonight showing the issue. Are there any other option out there??!!
Thanks
Dash
Touchscreen fixed with better USB cord on Note 10.1 2014
I have the same issue on Note 10.1 2014 SM-P605.
I've tried changing apps, dozens of keyboard settings, device covers, screen protectors, pen input, finger input, touching the corners to recalibrate, turning the divice upside down, locking, unlocking, running different tabs in chrome...way too much time on this issue.
Finally I found the cause.
A cheap monoprice USB cable attached will produce the problem 100% of the time.
Using a heafty stock USB cable works 100% of the time.
I spent three days setting up this new tablet. And it worked flawlessly, until the last day when I moved to a new room.
Now I'm loving it again.
i have problem in touch in several flashing my touch not working anymore anyone can spare me a helping hand to solve this issue sorry for my bad
https://www.dropbox.com/s/hghivtnkhejph4r/P1010443.JPG
On top is my Galaxy Note II, and on the bottom is my Galaxy Note 3. Not sure if it's all devices or its just on some including mine. It is adjusted by firmware as other galaxy models have demonstrated in the past, so I think it will probably be adjusted in a firmware update in the future, but I just thought I would share. I had my device on at full brightness with auto adjust screen tones off. Then I took a 15 second exposure on my DSLR to confirm that at least "2", and "1" are indeed crushed, and the pixels representing the block for those numbers emit no light at all.
The mess around the numbers are probably jpeg artifacts.
I got the file from an old Galaxy Note (1) thread:
http://forum.xda-developers.com/showthread.php?t=1559800
Here's a copy of the file. It may look mostly black, but it's not. You would need to look at it in a dark room to see it on maximum brightness.
https://www.dropbox.com/s/4fale5naqlpbwei/gammatest-xda.png
I dont understand these stupid threads that pop up every time a device shows up, every single time a freakin new device comes up, some guys start putting the screen under the microscope to check for inconsistencies. Whats the point of this? Does your screen look nice when you use it? YES IT DOES, then why scrutinize every single little aspect of it just to show it has some imperfection? Ridiculous
polish_pat said:
I dont understand these stupid threads that pop up every time a device shows up, every single time a freakin new device comes up, some guys start putting the screen under the microscope to check for inconsistencies. Whats the point of this? Does your screen look nice when you use it? YES IT DOES, then why scrutinize every single little aspect of it just to show it has some imperfection? Ridiculous
Click to expand...
Click to collapse
I know, right?!
I also don't understand how some guys who see a "pointless" thread have the need to take actual time from their supposedly busy lives to bash the threads instead of simply moving on with their lives, understanding that they aren't the standard-setters for what is or isn't important to other people.
Not this again, I remember people bleeting about this in the S2 days, if it does have a small issue, who cares, it's not like your TV where you watch media on it all the while you're at home. Think I can cope with the small issue with occasional film I may watch on it.
Sent from my GT-N5100 using Tapatalk 4
Before everyone freaks out, here's some background. The issue OP's discussing has been around since the first AMOLED display. It's varied in severity on different models of Samsung phones.
Here's a SGS3 vs. N2 comparison done by SuperCurio...
Here's the video with SuperCurio explaining the issue...
Here's OP's N2 vs. N3 comparison...
Compared to other Samsung devices the issue on the N3 is relatively minor. It can also vary from display to display and updates have impacted it before. As OP said, the issue's pretty minor on the N3; at least to compared to some of Samsung's other phones. OP, is the device you're using pre-release or production (retail)?
It is what it is. From what's been shown I'm not concerned. Let's see some more sample's from production phones from different regions before we all freak out.
polish_pat said:
I dont understand these stupid threads that pop up every time a device shows up, every single time a freakin new device comes up, some guys start putting the screen under the microscope to check for inconsistencies. Whats the point of this? Does your screen look nice when you use it? YES IT DOES, then why scrutinize every single little aspect of it just to show it has some imperfection? Ridiculous
Click to expand...
Click to collapse
I totally agree with you !
polish_pat said:
I dont understand these stupid threads that pop up every time a device shows up, every single time a freakin new device comes up, some guys start putting the screen under the microscope to check for inconsistencies. Whats the point of this? Does your screen look nice when you use it? YES IT DOES, then why scrutinize every single little aspect of it just to show it has some imperfection? Ridiculous
Click to expand...
Click to collapse
Hey I'm glad the OP posted it. I'm spending $700+ on this device, I would like to know every software glitch, every hardware imperfection, any flaws major or minor exposed. Just because it's Samsung's top of the line phone doesn't mean it deserves a free pass from scrutiny like it's some paragon of hardware excellence.
I don't get why people get so defensive about a piece of electronic. Ya'll working for Samsung's engineering department or what?
Thanks for letting us know, Mike. Hope to see more youtube videos from you about the note3.
Dan37tz said:
Hey I'm glad the OP posted it. I'm spending $700+ on this device, I would like to know every software glitch, every hardware imperfection, any flaws major or minor exposed. Just because it's Samsung's top of the line phone doesn't mean it deserves a free pass from scrutiny like it's some paragon of hardware excellence.
I don't get why people get so defensive about a piece of electronic. Ya'll working for Samsung's engineering department or what?
Click to expand...
Click to collapse
Even when you buy a 5000$ laptop, screen bleeding and dead pixels will be there and they are accepted as being an industry standard. The real issue is it doesnt affect in any way how you use or enjoy the device, so why complain. All devices i had, had an XDA thread with hundreds of people that compalined about greens that are too green, or "blobs" for those that had an S3....its ridiculous. Thats how screens are made, they arent perfect
This post brings me back those very unpleasent memories of black clipping which suffered my first Samsung Galaxy Note.(quivering)
polish_pat said:
Even when you buy a 5000$ laptop, screen bleeding and dead pixels will be there and they are accepted as being an industry standard. The real issue is it doesnt affect in any way how you use or enjoy the device, so why complain. All devices i had, had an XDA thread with hundreds of people that compalined about greens that are too green, or "blobs" for those that had an S3....its ridiculous. Thats how screens are made, they arent perfect
Click to expand...
Click to collapse
accepted by you maybe... I'd make them eat the laptop if they didn't give me what was advertised.
and in daily use when are you going to notice this? i had a note 2 for 6 months and didnt have an issue. you guys get too worried and worked up about such little stuff
Dan37tz said:
Hey I'm glad the OP posted it. I'm spending $700+ on this device, I would like to know every software glitch, every hardware imperfection, any flaws major or minor exposed. Just because it's Samsung's top of the line phone doesn't mean it deserves a free pass from scrutiny like it's some paragon of hardware excellence.
I don't get why people get so defensive about a piece of electronic. Ya'll working for Samsung's engineering department or what?
Click to expand...
Click to collapse
I agree. It's more so awareness rather than complaining about it. To be blindsided with issues post purchase would be worse than knowing walking into it
systoxity said:
accepted by you maybe... I'd make them eat the laptop if they didn't give me what was advertised.
Click to expand...
Click to collapse
Its not accepted by me, its an industry standard. Do you know what that means? ISO certification of screen allow 3-5 dead pixels and screen bleeding
Dan37tz said:
I don't get why people get so defensive about a piece of electronic. Ya'll working for Samsung's engineering department or what?
Click to expand...
Click to collapse
It's not the "what," it's the "how." I'm tired of scintillating thread titles declaring the end of the world as we know it backed up by little evidence or circumstantial opinion as their basis. Your "the N3 lags like the SGS4" thread comes to mind. You started it based on something you saw in an Italian review that turned out to be the opposite of what you posted once it was translated by an Italian XDA member.
I do agree with you though. I want to know what the issues (and there are bound to be issues) with the N3 are. But I'd like some context (when, where, how many, and how often) to go along with them so I can figure out what they'll mean to me. Spoiler alert: if I have to lock myself in a dark room and adjust settings to levels I'd never normally use to replicate a problem then, for me, it's not a problem. Of course YMMV.
This thread's a good example of how to introduce an issue. OP titled the thread "minor" rather than using "OMG!!!" and "THIS IS AWFUL!!!" and posted documentation to support what he found. That leaves it up to the audience to form their own opinions. And whether it's what OP posted or other issues that have been discussed the friggin' phone isn't even in people's hands yet. So disaster could be on the horizon in a number of areas but it's a bit too early to declare "the sky is falling."
Peace out.
Adapt display
I saw an "adapt display" option in this Note 3 video: http://youtu.be/S2Yr7PvgKQw?t=8m52s
Do you think calibrating the screen with it would solve the problem?
vgergo said:
I saw an "adapt display" option in this Note 3 video: http://youtu.be/S2Yr7PvgKQw?t=8m52s
Do you think calibrating the screen with it would solve the problem?
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adapt display has nothing to do with calibration, just like in the S4, it just changes color saturation
I can't believe u ****s are still buying Samsung phone since u know they have black crush issue.if amoled bothers u so much,why buy Samsung phone.u can go buy HTC of lg.every device have some issues even ur beloved I phones.stop with these stupid threads.if you have to find faults with microscopes then tell everyone to check their phones.only reason I'm posting because of some people want perfect phone keep calling for warranty replacement and when I have real issue with my phone then att gives me hard time replacing it.
mintu123 said:
I can't believe u ****s are still buying Samsung phone since u know they have black crush issue.if amoled bothers u so much,why buy Samsung phone.u can go buy HTC of lg.every device have some issues even ur beloved I phones.stop with these stupid threads.if you have to find faults with microscopes then tell everyone to check their phones.only reason I'm posting because of some people want perfect phone keep calling for warranty replacement and when I have real issue with my phone then at gives me hard time replacing it.
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would you mind me quoting/linking your post to my signature?
polish_pat said:
Its not accepted by me, its an industry standard. Do you know what that means? ISO certification of screen allow 3-5 dead pixels and screen bleeding
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Thank god industry standard just means how much they can get away with before enough people feed their laptops back to them. Never take crap laying down. Always complain if you feel like something's not right. How else would things change for the better?
Hi there,
I received my phone today. I have been VERY pleased with it for the few hours I was using it, but when I started playing PUBG Mobile I detected something odd, that avoided me to aim properly.
There's a problem with the screen sensitivity, I'm not sure how to define it, but it feels like a dead zone that moves with your finger. The phone will not detect small movements, kind of a precision problem.
I have a video and pictures to demonstrate the issue, comparing the sensibility to my other phone (Galaxy S8):
https://www.youtube.com/watch?v=Vc55o-36uC4&feature=youtu.be
And a picture:
https://imgur.com/a/LIzyV
I'm returning the phone, and I'll buy again if Sony fixes this via software (I hope they will!). I will gladly replace my S8 with this XZ2 Compact if we ignore this problem.
I don't think my particular unit is defective, but let me know if you experience is different just in case. If you have the same, let's try to make some noise and get an official response from Sony.
Edit: tried the big XZ2 in a store (not the compact) and had the same issue, so we can assume most XZ2 and XZ2 compact are impacted. Let's hope it's just software.
Update: I went to a mall and tried the XZ2 non-compact, with identically disappointing results. Sony needs to fix this. Some could say the compact is not a device for gaming because it's small, but the same argument doesn't hold for the bigger brother.
CaraMuuu said:
Update: I went to a mall and tried the XZ2 non-compact, with identically disappointing results. Sony needs to fix this. Some could say the compact is not a device for gaming because it's small, but the same argument doesn't hold for the bigger brother.
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maybe the display is not so well for the pen you are using. i noticed that the display was even reacting when i had two display protective films on it at the same time.
try to play around with glove mode. maybe this helps.
x10isrooted said:
maybe the display is not so well for the pen you are using. i noticed that the display was even reacting when i had two display protective films on it at the same time.
try to play around with glove mode. maybe this helps.
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Thanks for the idea, however that's not the issue. I tried disabling and enabling the glove mode. I tried with my finger and with the pen (made the video with the pen because it's easier to see in a video). I tried two models, normal XZ2 and XZ2 Compact, with identical results. Tried while charging and without the charging cable as well.
It's not an obvious issue or easy to perceive, until you are trying to shoot at somebody in the head with a sniper rifle inside a game. It lacks precision. I'm not even sure if this is a deal breaker because probably I won't notice in daily usage, but I play games from time to time...
If you have the device, try it your self, try to draw tiny circles and compare with another device. I tested a few units so while I cannot say that every device out there is affected, I can also say that it's not just a couple of isolated cases.
I also compared to the Galaxy S8 (in the video) and to my friend's XZ1. The XZ1 didn't have the issue either, and I don't believe Sony sourced they touchscreen panels and controllers from a cheaper and worse source. I'm really hopeful this is just software, cause I love the device.
it could be that this time the screen is more sensitive while not so precise like the ones used before.
yes i have noticed the same problem. a small glide or flick to scroll requires a little more effort than my Sammy s9 plus. Not a huge deal but again paying Flagship money the screen shouldnt have such issues.
Can confirm that issue.
Similar to the screen lag i know from the honor 9. But less terrible.
No dealbreaker for me because i rarely game shooter, but noticeable when i tried shadowgun legends.
Have you tried to contact Sony support? I'm a bit frustrated, they told me to apply whatever update there is, perform a factory reset, run the device diagnostics, and if the problem persists, that means it is hardware and I should contact local support to get it repaired or exchanged. They closed my support ticket after giving that response, without waiting for my response.
They obviously didn't understand or care about the issue here. The screen diagnostics test is passed, but the issue is still there.
I don't know what to provide in order to get somebody from Sony support look at the case and evaluate escalating the ticket to whatever team that handles bugs.
Honestly i haven't. Because it seems that i don't have a faulty device as you have the same problem. So there probably will be no real help by support.
Seems also no general sensitivity issue because once you started scrolling it reacts instantly on further scrolls. Only at the beginning there is a short delay.
As already told the same behavior is known with the honor9 but far worse.
For me it's no problem, i almost never play shooter on the Smartphone, that's what a PC (or console) is made for...
Flynnchen82 said:
Honestly i haven't. Because it seems that i don't have a faulty device as you have the same problem.
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I've seen this issue in 3 devices already, two of them being the big XZ2 and one of them my Compact. Some more users have noticed the same behavior in other regions. I do believe it's a general issue. Maybe not every device is affected, but many seem to be.
Maybe some people don't have a defective phone, but until proven wrong I'd rather think some people do not perceive it care about it (same story as with the jelly in the OP5 here, people kept telling "my phone is fine" because they didn't see it).
Anyway, it is NOT a delay problem as much as it is a precision or dead zone problem. I can keep trying to draw tiny circles across the screen and only a straight line will be detected by the phone. Then I can run the touchscreen diagnostic tool and Sony will say there's no problem with my device, because this to only checks for fixed dead zones.
I understand some older phone that costs half the price might have some issue that resembles this one, but support could try to submit this to their Dev team and let us know if they acknowledge it as an issue or not. I mean, that's a very standard support procedure in the industry. In every IT support.
Off topic: not trying to argue here, but I never understood the argument of "I don't do X on my phone, because that's what Y are made for". You can apply it to everything a phone does, each function can be replaced by a standalone GPS, camera, Music player, game console, etc. I understand the personal preference or not doing certain things on a phone because of screen size or whatever, but when you spend 600usd + on a phone, it should be good at everything is capable of doing. Nobody would imagine an iPhone X user saying "The camera is crap but I don't care because that's with my Nikon is for. Audio is ****, but that's why you buy a Walkman. The GPS is not good, but that's why Tomtom exists"
CaraMuuu said:
but support could try to submit this to their Dev team and let us know if they acknowledge it as an issue or not. I mean, that's a very standard support procedure in the industry. In every IT support.
Off topic: not trying to argue here, but I never understood the argument of "I don't do X on my phone, because that's what Y are made for".
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Yes one should be able to expect support like that. In reality i gave up hope to ever find a good support, no matter what brand or product. Only ones i made good experience are small companies here in germany who sell rare high end products (speaking about vaping in particular).
But what i did was writing this problem to a bigger hardware/software site which also made a review and did not mention it. But i am still waiting for their comment.
Sure you are right about the second point. That was just the explanation why i personally don't care about. Doesn't mean i would think it's good as it is or that no one should game with his Smartphone. Just my personal point of view. And i play shooter etc. only on PC (or for performance testing on the Smartphone).
Sorry to hear that! That's actually sad, because I work in support
I'm having the same problem with PUBG. I'm not experiencing it anywhere else on the phone but again other than shooters like PUBG where else would you see it. I really hope this gets fixed.
Well, my experience is worse. Leaving aside the serious lagginess of the phone (by comparison to which my Xc and XZ1c are extremely fluid), it seems to miss my every 5th or 6th press/command. All over the screen. And it's particularly annoying because, otherwise, and except for the lacking audio jack, it's well nigh perfect for my tastes.
Updated twice (now on April security) and hard reset once. No difference.
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
Don't know if it's the OP but the issue with the screen was already posted on sony support forum. Still I wouldnt call it sensitivity issue because when tipping the screen reacts fast. There is just a small delay for small movements on the screen, it starts to move after a certain way and not instantly.
Meanwhile i really hope they can fix it because i start caring. Not because of gaming, but i noticed how much trouble you get in certain situations (e.g. selecting text or adjusting a slider to a certain value like screen color adjustment...). Otherwise this perfect phone has a negative that might let me not keep it.
Flynnchen82 said:
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
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Yes, it's laggy, as in 'non-fluid'. Scrolling through menus, transitions etc. Not unusably laggy, just visibly and uncomfortably so. But the bigger problem is the missed sixth-or-so press.
landsome said:
Yes, it's laggy, as in 'non-fluid'. Scrolling through menus, transitions etc. Not unusably laggy, just visibly and uncomfortably so. But the bigger problem is the missed sixth-or-so press.
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Well i can't confirm any of these problems. Smooth as it could be and so far no missed tipps. Would be perfect if the screen would not have that swipe delay that obviously every device has.
Flynnchen82 said:
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
Don't know if it's the OP but the issue with the screen was already posted on sony support forum. Still I wouldnt call it sensitivity issue because when tipping the screen reacts fast. There is just a small delay for small movements on the screen, it starts to move after a certain way and not instantly.
Meanwhile i really hope they can fix it because i start caring. Not because of gaming, but i noticed how much trouble you get in certain situations (e.g. selecting text or adjusting a slider to a certain value like screen color adjustment...). Otherwise this perfect phone has a negative that might let me not keep it.
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True thing, the phone should be lightning fast! I was for me during the time I had it. Pixel-level smoothness.
Going back to the problem, I wouldn't call it delay for the following reason: for me a delay means that I touch the screen, and the screen reacts later than it should. So if you watch the video, I'm trying to draw circles and the problem is not that they appear late, it's that they are an almost straight line instead. I think the appropriate word would be low precision when tracking fine touches.
By the way, the experience with support is getting very frustrating, they want me to send back my phone. There's no option to submit a potential software bug for review, if the helpdesk guy doesn't have the issue listed anywhere in their database, you will be asked to send the phone physically to a repair center, no matter the nature of the problem (basically they won't care). I'm still confident that this is a driver problem, Sony fixed touchscreen issues a few years back (in the Z5 Compact I believe) with a software update.
CaraMuuu said:
True thing, the phone should be lightning fast! I was for me during the time I had it. Pixel-level smoothness.
Going back to the problem, I wouldn't call it delay for the following reason: for me a delay means that I touch the screen, and the screen reacts later than it should. So if you watch the video, I'm trying to draw circles and the problem is not that they appear late, it's that they are an almost straight line instead. I think the appropriate word would be low precision when tracking fine touches.
By the way, the experience with support is getting very frustrating, they want me to send back my phone. There's no option to submit a potential software bug for review, if the helpdesk guy doesn't have the issue listed anywhere in their database, you will be asked to send the phone physically to a repair center, no matter the nature of the problem (basically they won't care). I'm still confident that this is a driver problem, Sony fixed touchscreen issues a few years back (in the Z5 Compact I believe) with a software update.
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After being a bit rude to them (not proud about it, I apologized already), finally got the following response from support:
We are sorry to hear you are unsatisfied with our communication regarding the touch performance of your Xperia XZ2, we hope to atone for that shortly.
We have already internally raised this issue to the specialised team, using the threads and pictures on the forum you have supplied and from other users too.
We recommend sending the device to repair to make sure that the device has no manufacturing hardware faults, and to ensure that the software repair was done correctly before escalating the issue even further. And if there's a chance that one of our customers can have a more pleasant experience with the device if it turns out to be something we can fix, we always like to go with that solution.
However, please be assured that the issue has already been raised internally, and our team is working on making sure you have the best user experience as soon as possible.
Tanks for keeping us up to date.
And what will you do?
The thing is i dont believe its a hardware fault (defect). Either they can patch it or not. In the last case i would send my device back, but i have only one week left -.-
I dropped my magic 2 in water for a microsecond and it hasn't started up again Anyone experience this and know what would most likely have happened and if repairable?
I was thinking of asking Huawei to take a look at it given they have an office local to me but asking first on the off-chance someone has cracked one open. And as a warning to others not to dare let there's near water
:crying:
Honestly, while some very nice aspects to this phone - especially the screen and the Dex-like functionality which is very impressive the first time - the lack of Assistant support, inability to modify much, along with the weight of it and mediocre camera, I don't mind going back to my dinged-up Note FE. But it would be nice to fix it if possible.
You need to be sure is dry inside before power on. Just wait some days and then try it.
If u already did start it may some parts are broken and u should visit Huawei Center and they may have a look at it. Maxbe its easy fixable...