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i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!
Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.
Do you guys think they would be willing to replace a new case if i pay them?
My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......
Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
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Click to collapse
If it's really a defect, they should replace it without you paying them.
Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!
Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.
season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Click to expand...
Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!
Euhm, hey guys...
Last week I was in Austria for snowboarding, so at a certain moment I had my phone in my hand, and slipped in a small pile of snow....
My thumb made a small 'dent / scratch' in the screen, and the phone was a little wet for about 1/4th part of its total size.
Now, when I turn it back on, the touchscreen partially works and partially not.
When in the pin-code screen I can touch everything till the 7,8 and 9, under those (onscreen) buttons, the screen is unresponsive, and I believe the software buttons are also unresponsive, but I can't test because I can't get in my phone, neither with out without simcard...
My question were, is there any way I can manually fix this? Is it definitely a hardware problem?
I'm using a Sony Xperia Tipo, currently on Gimlo 0.2 Rom, Stock kernel, rooted, unlocked bootloader...
Uhmm, I don't know what information you guys need apart from this. Hope someone can help me :good:
EDIT1: Hardware problem indeed, flashed stock, still no response on the supposedly broken screen parts...
(Disassembling guide?)
Sorry for the bump,
Does anyone know if there's any guide on disassembling an Xperia Tipo yet?
I'm considering replacing the digitalizer manually. Found a website where I can get the digitalizer + glass quite cheap, and well, as I tried alot of things, and I cannot even unlock the lockscreen because of the broken part of what probably is the digitalizer (no real cracks tho, just unresponsive), I think there's no other way then either go to a service center and hope to be lucky to get this done with warranty OR fixing it manually...
the first thing comes into my mind is trying to dry the phone. there might be a little water inside the phone. I don't know how you could do it on your place but we have a tool called desicator on our lab which could be used to get rid the waters. if you don't have it you can make it by yourself. you can use a litle jar and silica gels. put your phone inside the jar then bury it with the silica gels. after 24 hours you can try to turn it on. another cheap solution is bury your phone inside rice (the uncooked one). the rice will just like silica gels and adsorb the water partikels.
anyway, in my country service center almost never check the bootloader. if you're lucky enough you can claim the warranty and got free repair or even a phone replacement. goodluck mate.
We have something called "Contact Spray" or something, which should do the same.
Anyways, I've waited about 36h after it happened to first try to turn it on again, thing is, the phone seems to function normally, except a PART of the touch screen.
I'll try the rice / gels thing. Not sure if it'd make any difference though.
Thx for the tip, I'm not sure about our Sony Centers, Dutch people are a bit 'greedy' usually, they'll probably check, but hope I'm lucky.
Also hope they won't say it's water-damage, because that's not covered in warranty in europe, although I'm pretty sure that isn't the real cause... Service Centers like letting us pay for reasons that are untrue in this country... -_-
:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I
I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/
Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I
psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Click to expand...
Click to collapse
Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.
Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?
Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.
psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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Click to collapse
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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Click to collapse
I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Click to collapse
Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.
Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH
First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.
I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I
I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse
Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all
Hello, it's been a while since i posted here, the last time i managed to figure out the stuff i needed by my own but i hope i'm more lucky this time as i cant really find anything about this topic either here or anywhere else.
I'm needing a new phone as the old/current one is broken and i dont want to spend more than for buying a new one to repair it.
The few phones that i like, within my specs and price range, have the fingerprint sensor, now, i know everyone gets super excited about that because nobody can touch their phone(i'm still wondering how people can have so important stuff to hide to need a fingerprint sensor lol), yet i seriously dislike them and dont really want it on my phone.
Before someone says i can "disable it" from setup, i know that, but disabling it from menu is equal to put a curtain infront of a window while someone is burning your car. You wont see him doing it, but that wont stop the car from burning down to dust.
Clarified this, i'd like to know if anyone ever tried unplugging a fingerprint sensor on their phone, and if it did work or not.
My main doubt is if the sensor itself is used as a resistance, impedance or a simple any form of current/power delivery system, thus being a fundamental component to close the circuit.
Please answer only if you really know what are you talking about. Thanks a lot everyone for at least bothering to read my odd question.
ps: the phone i'm currently looking at is the Honor 7 lite, aka the "poor" brother of the Huawei GT3. I know they also made the Honor 5c, which already comes without sensor, but i cant find it for sale anywhere(other than the other side of the world, with prohibitive shipping costs and huge customs costs) so i'll have to stick to the Honor 7, and remove that sensor, if it is possible, or just get another phone.
Wow, and this is supposed to be the best mobile phone forum ever... i've solved on my own anyways.
Hey everyone,
It's been a while since I last posted on here, and in attempting to avoid a pessimistic undertone, the G7 Power is actually a really good phone: the battery really does last for ages (I charge it once every two days, and it has never been below 40%), and it is surprisingly loud (everywhere). I am a pretty casual user now, rarely playing games or other media, but I am impressed with the difference compared to upgrading from a Moto G4. Some apps which appear as though they were designed for more premium screens - logos, icons, widgets - definitely lose some fidelity around the edges and these can look a bit poor on the 720p screen, but I have become oblivious (or distracted from) a lot of the finer details already.
And now the question: where, and how, would I be able to repair a cracked screen?
It feels like a pretty silly question; but the screen has 'developed' a crack from the bottom-right corner of the new notch, to about 2cm underneath the power button.
I say develop, as the phone is always within eyesight or kept in a pocket. It has never been dropped onto a surface harder than a pillow, and the case/screen protectors are still yet to arrive. It has been in my possession for about 12 days, and it lasted for 6/7 of those. I still have no clue when or why the crack appeared.
The question is a combination of where/when/how, I have contacted Motorola Technical Support, and explained the situation leading up to the cracked screen. The response was (exactly): "we do not process repair of the screen, what we offer is replacement of the whole device", they also said that this service will cost a fee (shipping + device) depending on the IMEI information. A single crack on the screen resulting in the replacement of a whole device seems pretty excessive, and the support member did not acknowledge that it is a brand new phone, or that it is* under warranty.
This is the first cracked screen from all previous handsets, so I am not sure what to do: is there any way to avoid replacing the whole device? How does this effect any warranty? What if I/whomever repairs the device creates other issues? When would services and replacement parts become available? XDA always has a someone whom is knowledgeable in these areas, and it would be great to hear some helpful advice from the community on how to proceed,
Thanks all,
MrSpuddy
(Also - the phone was bought directly from the Lenovo website - and I was hopeful that the "one free screen replacement" still worked)
mrSpuddy said:
Hey everyone,
[ quote edited to save space]
And now the question: where, and how, would I be able to repair a cracked screen?
Click to expand...
Click to collapse
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...
zerogun said:
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...
Click to expand...
Click to collapse
The solution provided by the company was just to buy a new phone; which was not very helpful at all. My collection of screen protectors arrived, and the one on the phone is a lot more robust than the original screen.
Thank you for providing the video.
These screens are very easy to replace... Multiple times...
I have the moto g7 and I have replaced the screen four times, and I'm getting another screen in the mail this weekend, because this *[email protected]_-HJN' SUCKS DONKEY WHATEVER. I like the phone, but for some reason, the screen doesn't like to stay in one piece. All you need is a hair dryer and a new screen. Amazon has them. But you have to watch out; there are counterfeits out there. Buy from two different vendors, and return the counterfeit. Here's how to tell: make sure the printing on the ribbon cable is the same as the one you're replacing. Make sure that the printing on the back plate is the same as the original. You won't know until you take the screen off, which replacement is legit. But it's just one connector and some glue. Way easy, or mail it to me and I'll fix it.