Related
Okay so I spilled some juice on this badboy and well it sat in the juice until I got home and realized. I immediately threw it in some rice (3 days) and thankfully it did dry out. The unit was working fine and fully functional except for obvious signs of water damage when the screen is own like splotches under the screen. And there is a clearly visible one (even when screen off) in the lower right corner. Some days later it stopped powering on all together. Here is where you all come in. Has anyone had to have their unit repaired third party? If so please suggest a third party fix. I am within my 30 days of purchase so do you think Best Buy or ASUS will repair/replace the unit? No, I don't have the extended warranty from Best Buy but I could still purchase it. Should I do that and file a claim in a couple months? How about purchasing a third party extended warranty then filing a claim in a couple months? Help me, help me PLEASE!
You can probably get it repaired, but I'm sure it will cost you unless you already have water damage protection. Accidents happen. If BB will let you get a policy now, go for it. But just know that you're basically committing fraud, as you'd have to lie about the date of damage.
seems like you already know what you want to do...you just need people to share the moral burden
getting it fixed by asus is prabobly going to require screen replacement, which is i think 50% of the cost of the device. at least this way, you can sleep at night.
or, just get a HP touchpad and hope the android port is a success.
on a completely absolutely unrelated note...i just want to brag about this, my TF keyboard's response is aboslutely on point right now...no lag, nothing.
Sent from my Transformer TF101 using Tapatalk
Check to see if it's covered by your home contents insurance, some sort of accidental damage clause.
just2great said:
Okay so I spilled some juice on this badboy and well it sat in the juice until I got home and realized. I immediately threw it in some rice (3 days) and thankfully it did dry out. The unit was working fine and fully functional except for obvious signs of water damage when the screen is own like splotches under the screen. And there is a clearly visible one (even when screen off) in the lower right corner. Some days later it stopped powering on all together. Here is where you all come in. Has anyone had to have their unit repaired third party? If so please suggest a third party fix. I am within my 30 days of purchase so do you think Best Buy or ASUS will repair/replace the unit? No, I don't have the extended warranty from Best Buy but I could still purchase it. Should I do that and file a claim in a couple months? How about purchasing a third party extended warranty then filing a claim in a couple months? Help me, help me PLEASE!
Click to expand...
Click to collapse
If you can still buy the warranty from Best Buy then buy that, then wait a bit and bring it in. Understand you will likely be without the unit for a long while as they attempt to get it repaired. Bringing it back to Best Buy in this state however would be wrong because you damaged it. The Best Buy plan allows you to damage your device and they will repair it, so while it may be morally questionable to buy the warranty after you do the damage, I would say it is less so than the other options. Understand that Best Buy has the right to refuse to sell you the warranty after the fact if you don't bring the device in first, so it is possible you won't even be able to buy it.
Home insurance job
magicdave26 said:
Home insurance job
Click to expand...
Click to collapse
I agree, at least you already have that insurance. Or possibly renter's insurance if you're in that situation.
With home insurance the deducible may be higher than the cost of the device. Unless the device is scheduled, or you have a 'computer' clause that considers it scheduled even though it isn't. If this was a $2000 device then sure it would make sense, but for a $400 device it is unlikely home owners is going to help a lot.
The only reason I would advocate buying the warranty then using it through Best Buy is that if they are willing to sell it to you sight unseen it almost serves them right to get stuck with a repair like this. Have you bought a cell phone from them, they essentially advocate running over you phone when you want to replace it to use the black tie service. They are essentially selling abuse insurance with the understanding that most people won't do it. Which is why the extended warranty through them is so expensive. Most companies make a TON of money on extended warranties, very few of these warranties ever get used.
One thing I would not advocate is any deception on the part of purchasing the plan. If you have to sign anything saying it is in good working order, or you have to tell them it is in good working order then you should stop right there and walk out.
my sensation volume button is dropped off while I was trying to adjust volume, and can not put it back.
I contacted HTC (UK) customer support, they told me this problem is classified as out of warranty, because they assume volume button is sealed very well in back cover and only physical damage can cause it drop off.
customer support blame me for this problem and ask me to buy a new back cover for £40.99 plus £6.99 delivery.
Its just completed ruined my htc experience. I like this phone very much, and I can't adjust volume now.
found same story here, and more same problem happened in reply section.
http://pocketnow.com/android/htc-sensation-volume-rocker-fail
You can still adjust volume in settings or with other apps.
I believe volume button works as shortcut for volume adjustment.
Bt the fone mite look ugly without the rocker on the side
Sent by my feau gee
bakili said:
You can still adjust volume in settings or with other apps.
I believe volume button works as shortcut for volume adjustment.
Click to expand...
Click to collapse
thanks.
it looks ugly and feels wrong without it. and strange thing is, this is hardware problem, and they told me this problem classified as out of warranty. how come?
piimp said:
Bt the fone mite look ugly without the rocker on the side
Sent by my feau gee
Click to expand...
Click to collapse
yes, its ugly without it, also very easy for other people to see, you can hide it.
its amazing phone and cant show your friends because of volume button is missing.
everyday48 said:
my sensation volume button is dropped off while I was trying to adjust volume, and can not put it back.
I contacted HTC (UK) customer support, they told me this problem is classified as out of warranty, because they assume volume button is sealed very well in back cover and only physical damage can cause it drop off.
customer support blame me for this problem and ask me to buy a new back cover for £40.99 plus £6.99 delivery.
Its just completed ruined my htc experience. I like this phone very much, and I can't adjust volume now.
Click to expand...
Click to collapse
Thats Strange. I had the exact same problem and called HTC UK, the gentleman advised me to return the phone to T-Mobile to exchange the handset or he could send me a replacement cover, but that would take a week to ten days. I asked for a replacement cover and that arrived 2 days later. Maybe you should call back and speak to someone else.
Demand it. Laws are here to protect you in the EU..
Demand you are unhappy and you want a replacement otherwise lawyers will get involved.
The law says if you are unhappy because a product failed to do it's duty or wasn't of good quality (ie. volume buttons detaching) then the company MUST replace it.
Legally in the UK it is down to the shop/retailer not manufacturer to rectify either through repair or replacement, or if they like by refund.
If something goes wrong in the first 6 months it is up to the shop to prove the issue was caused by misuse, not up to you to prove it just fell off.
So contact the retailer and ask them to repair it or replace it. If they say you need to contact HTC direct tell them that under the sale of goods act it is the responsibility of the retailer.
austendale9 said:
Demand it. Laws are here to protect you in the EU..
Demand you are unhappy and you want a replacement otherwise lawyers will get involved.
The law says if you are unhappy because a product failed to do it's duty or wasn't of good quality (ie. volume buttons detaching) then the company MUST replace it.
Click to expand...
Click to collapse
Yes, I thought I am covered under warranty, seem I was wrong.
It's annoying that customer support he is confirmed with one of his colleague, both of them believe volume button is very well sitted in back cover, its only happened when physical damage to it.
They are using too much their own imagination, not look into problem. I did some research on this, many people have this problem.
xaccers said:
Legally in the UK it is down to the shop/retailer not manufacturer to rectify either through repair or replacement, or if they like by refund.
If something goes wrong in the first 6 months it is up to the shop to prove the issue was caused by misuse, not up to you to prove it just fell off.
So contact the retailer and ask them to repair it or replace it. If they say you need to contact HTC direct tell them that under the sale of goods act it is the responsibility of the retailer.
Click to expand...
Click to collapse
Thank you. I will try contact Vodafone, see what Vodafone say about this.
everyday48 said:
my sensation volume button is dropped off while I was trying to adjust volume, and can not put it back.
I contacted HTC (UK) customer support, they told me this problem is classified as out of warranty, because they assume volume button is sealed very well in back cover and only physical damage can cause it drop off.
customer support blame me for this problem and ask me to buy a new back cover for £40.99 plus £6.99 delivery.
Its just completed ruined my htc experience. I like this phone very much, and I can't adjust volume now.
Click to expand...
Click to collapse
Mine did the same and i had a brand new cover sent out. I used the Htc uk support live chat. The guy even sent an update when it had been sent out. This was about 6 weeks a go.
everyday48 said:
Yes, I thought I am covered under warranty, seem I was wrong.
Click to expand...
Click to collapse
Sometimes I wish warranties were banned, they can be used by companies to make out that you have no rights.
All a warranty is in the UK, is an agreement from the retailer/manufacturer that they will repair/exchange the item without hassle if they deem it to fall under that agreement.
Outside that agreement you have statutory rights which in the UK are pretty solid.
For instance, most people will think that after a year if something goes wrong with their phone they should pay to repair it, but the law says that you should be able to get a reasonable amount of use out of an item, and I don't know about you, but I'd expect a £400+ to last more than 2 years.
You also have several organisations which are on your side.
If you want free legal advice there is the Citizen's Advice Bureau.
If you get no where with Vodafone, see if your local BBC radio station has a consumer protection show. BBC 3 Counties Radio (Herts, Beds, Bucks) has an excellent show in the mornings for instance.
Have a look here
xaccers said:
Sometimes I wish warranties were banned, they can be used by companies to make out that you have no rights.
All a warranty is in the UK, is an agreement from the retailer/manufacturer that they will repair/exchange the item without hassle if they deem it to fall under that agreement.
Outside that agreement you have statutory rights which in the UK are pretty solid.
For instance, most people will think that after a year if something goes wrong with their phone they should pay to repair it, but the law says that you should be able to get a reasonable amount of use out of an item, and I don't know about you, but I'd expect a £400+ to last more than 2 years.
You also have several organisations which are on your side.
If you want free legal advice there is the Citizen's Advice Bureau.
If you get no where with Vodafone, see if your local BBC radio station has a consumer protection show. BBC 3 Counties Radio (Herts, Beds, Bucks) has an excellent show in the mornings for instance.
Have a look here
Click to expand...
Click to collapse
So many information, thank-you.
I will fight to the end until problem solved and use information you have provided if needed & update any progress here.
cjm1979 said:
Mine did the same and i had a brand new cover sent out. I used the Htc uk support live chat. The guy even sent an update when it had been sent out. This was about 6 weeks a go.
Click to expand...
Click to collapse
The unibody design seems add too much cost to repair for HTC, even only for tiny volume switch.
HTC customer support also argue volume button is very secure and only can be removed by physical damage. But for me, mine is dropped off while I was adjusting volume.
BTW, a tiny volume rocker can destroy HTC brand.
This happened to me as well. It makes me question the build quality of this device. I wanted to keep it around for a long time, but now I'm a but sorry I didn't wait for the next Nexus device. I live in the US. When I called them they sent me a new back cover within 3 days. It makes me wonder if it will happen again....
Mrplennium said:
This happened to me as well. It makes me question the build quality of this device. I wanted to keep it around for a long time, but now I'm a but sorry I didn't wait for the next Nexus device. I live in the US. When I called them they sent me a new back cover within 3 days. It makes me wonder if it will happen again....
Click to expand...
Click to collapse
I have same thought, what can I do if volume rocker fail again even they agree to give me a new cover.
I will sell this device ASAP when my contract finishs. It's a shame, i like this phone.
everyday48 said:
I have same thought, what can I do if volume rocker fail again even they agree to give me a new cover.
I will sell this device ASAP when my contract finishs. It's a shame, i like this phone.
Click to expand...
Click to collapse
I pulled mine off and then glued it back on when I was done my mod. If the little rubber piece is still there then you should be able to just crazy glue it back.
everyday48 said:
I have same thought, what can I do if volume rocker fail again even they agree to give me a new cover.
I will sell this device ASAP when my contract finishs. It's a shame, i like this phone.
Click to expand...
Click to collapse
You contact Vodafone again and demand they replace the back cover again, simple as that.
I had that happen, too. HTC US gave me no problem, replaced back cover free.
Sent from my A101IT using xda premium
So my mom managed to bend the prongs in the charging port so she cant charge her MT4GS.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? She spent a lot on this phone back in August and she would hate for it to be useless already.... -_-
Tell them that the touch screen isn't responding and freezes a lot that's it.
Sent from my T-Mobile G2 using XDA App
And do it over the phone instead of going in.
Thats not right Xo My dad works in construction. He got a Otterbox Defender Series for his GSII. He wanted to test is out, ran it over with a semi. Screen broke got a huge crack #phone worked perfectly# they replaced it. Just say that your earphone jack wont work. The camera freezes. Youve restored it. Then it worked for a while, but it started acting up. Blame it on the software.
Sent from my myTouch_4G_Slide using XDA App
Since this device charges over the micro-usb connection, you're telling me she managed to break the internal connector?
That takes talent. You have to really try to break that. Really force the UBS plug in backwards.
I hate to tell you but unless she has insurance on it, she's screwed. Even if they process a warranty, if they find physical damage (and what you described is certainly physical damage) they will consider the device out of warranty and charge her account the out of warranty fee.
These devices are reviewed by a team given specifications by the manufacturer to look for specific things that the manufacturer deems physical damage, liquid damage, excessive use, etc.
Sent from my myTouch_4G_Slide using XDA App
itsomaryo said:
.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? ....
Click to expand...
Click to collapse
I didn't want to come off as a **** and tell you to suck it up and pay for it, but the thing is, she did break it and T-Mo or HTC shouldn't be on the hook for the cost of replacement.
Blue6IX said:
...
"big snip"
...
If this is in fact the case, USB host support will probably be much trickier to implement, and a lot more risky to use. A hardware pathway will always be what it is. Software is more fickle, and has to be very closely checked and managed when dealing with something like this. If it's software that's regulating your power flow, you can very easily send too much to the wrong place and permanently break something.
Breaking a whole series of phones because we were too eager to release software that wasn't tested thoroughly enough would be a heavy blow to manufacturers agreeing to ship devices with S-OFF bootloaders.
I don't know if people have read up on that struggle, but one of the primary concerns against doing so was people overclocking their devices way above manufacturer specs, breaking them because they didn't know better, and manufacturers seeing a dramatic increase in returns. The cost to the companies like HTC for dealing with irresponsible end users was always one of the shields thrown up to justify shipping S-ON.
Since this is an overclock thread, and discussing USB host support is something else that could physically damage/destroy the device hardware - this is worth mentioning and making people aware of.
Search around on XDA and you'll see threads here and there over the last few years about what we've had to go through to get phones shipped S-OFF. The MT4GS wasn't, but the time is now for that to start happening. In the future most (if not all) phones will be coming S-OFF fresh out of the box.
I strongly urge anyone involved in overclocking or USB host support to be very cautious about what they are doing, and very aware of the potential damage they can do not just to a few peoples phones (which is bad enough) but to un-do years of hard work and lobbying by the open source community as a whole.
Click to expand...
Click to collapse
While i'm waiting for a big download to finish on my slow-as-dialup (literally) home internet connection, i'd just like to repost here part of what I just posted in the dev section.
Phone manufacturers seeing an increase of returned phones that they have to eat the cost for because of something brain-dead or irresponsible the end user has done really hurts everyone.
The cost of phones go up, and while in this case specifically it has little to do with us finally getting S-OFF bootloaders on retail phones - the RMA total is just a number and isn't always broken down to specific causes when used as a statistic.
Any phones being returned that shouldn't be gets tallied up on a specific section of the balance sheet of a phone manufacturers (and to a smaller degree, cellular providers).
Now that we are finally starting to get phones shipped with S-OFF bootloaders, and the need for the amazingly brilliant work the Revolutionary release represents is fading, something like this is one small blow to that achievement.
The level of brilliance, creativity and dedication that had to come together for the MT4GS to get an aftermarket S-OFF bootloader blows my mind. The people who came up with the Revolutionary exploit are the kind of people that rocket scientists get intimidated by intellectually. (no exaggeration, they are the literal select few)
Think about how much more would be available to us as a community that we could do with our devices if people like that could focus their time on developing end-user applications or other software for the phone. Instead they are set with the next-to-impossible task of making it possible for all the rest of us to develop for these devices.
I know you don't see it as a big deal about finding a way for T-Mo or HTC to eat the cost of the broken phone, but the ripple effect of many people doing what is being suggested in this thread impacts issues most people would never think about, probably not even aware of.
I know it sucks to be saddled with the cost of breaking such an expensive piece of equipment. ultimately, though, the responsibility needs to rest on the shoulders of the person who actually caused it to happen.
What I would recommend is to look into an aftermarket repair service. There are some really good ones out there that specialize in high-end phones like the MT4GS.
This link:
verne2k said:
afaik no its not
http://www.ifixsmartphone.com/smartphone_repair/MyTouch_4G_Slide_teardown.html
Click to expand...
Click to collapse
Is to a place (in california, I think) that repairs phones - and shows a step by step on how to replace the screen on the MT4GS specifically.
I would start on their site, and see what it would cost to repair the USB port on the phone. It might not turn out to be that much, but this would be a great first step to take in finding out.
Like I started with, didn't want to just come out and say "too bad", I wanted to really explain why it's not a good thing for all of us to try to find a way to make the manufacturer pay for something that isn't their fault. I hope that providing you with a starting point to finding the resolution of the problem softens the blow a bit of having to hear that.
I wish the best of luck to you, and if you do get it repaired, maybe share the experience and the cost here for others to be made aware of.
I walked into my local tmo store, said "my phone is all messed up from the ota update, it doesn't even boot up all the way, I need it replaced under warranty since its been less than a year"
They asked for an address. I got the new phone in the mail a couple days later then brought my old one in so they could send it back for me.
They didn't even check out my phone in the first place. Look for the lazy employee
Sent from my RubiX CubeD MT4GS using XDA App
also a temporary fix would be getting an external battery charger.
Ya I've done 4 exchanged for my chicks mytouch and they never ask to ts.. we just say it keeps getting a deadstop on the screen..
Sent from my RubiX CubeD MT4GS using xda premium
Just tell them it's having an issue that you know they can't/won't spend the time to replicate.
My phone randomly restarts
My screen goes blank and I have to take the battery out
When I click the camera it always tells me "Cannot connect to camera"
OP, your mom broke the phone - plain and simple. It's not a hardware failure, and as much as it sucks she needs to suck it up and buy a new one.
People bullshitting warranty returns on items they broke only drive up the costs for everyone else.
Alright.. well I'll be straight up honest with you.
I can't imagine how that happened to your phone. Obviously it is a user mistake, and thus it doesn't legitimately qualify for a warranty replacement.
You have the choice to take it in to get fixed, I'm sure there are many people who can do the repairs in your area. It might cost you upwards of $50 (don't quote me on that)
You can call T-mobile, and BS your way through the warranty department to get them to send you a new one, like everyone else has said. From an ethical stand point, you don't need me to tell you that's wrong, because it's lying and essentially cheating. If you choose to go that way, you will be required to pay $15 for shipping and handling, however that does not stop there. T-mobile WILL inspect your phone. Most of the time, people get away with it, but I have had a friend who tried to cut through the system and got caught (he cracked his screen and filed it as the OTA update ruined his phone). The consequence is simple, you pay full price for your replacement phone (which would be several hundred dollars). Moreover, your replacement phone isn't even a new phone, it is a refurbished device which might only just look new. Back in the day when I still had my G1, the sliding hinge came loose like it did on a bunch of them so I got a warranty replacement on it. The one they sent me came with two dead pixels on the screen, but I just didn't want to fork out another $15 to get a replacement.
So really, you can pay the money to get it fixed, and it'll still be your phone, the new phone that you paid for. Or you can cheat and send it back, pay the $15 and risk getting caught and having to pay a couple hundred for a refurbished phone.
Yeap, Its ALWAYS better to do it over the phone. Sound frustrated but not angry and they'll always kiss your butt.
Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium
androidfeen809 said:
Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
I can confirm this. However, in my case it was legit. I was charged for the water detector sticker being pink although it was never dropped in water and the reason for my returning the phone wasn't water related at all. The hinge was loose as hell on my phone and I wanted this taken care of. The only reason why the sticker was pink was due to having wet hands when inserting my battery into the phone since I don't ever charge my phone via USB and use a separate wall charger and just swap batteries when I need to charge my batteries.
Well sorry to the people who are against wasting warranty replacements but money is tight and the replacement is on the way and believe me I was post when I found out she some how broke the USB port -.- but she said my little sister tripped on it while it was charging and that's when it broke!
Sent from my HTC Sensation 4G using XDA App
Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium
androidfeen809 said:
Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....
beezie916 said:
Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....
Click to expand...
Click to collapse
Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium
androidfeen809 said:
Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
Sorry i was talking about the OP on that one
Has anyone tried to send their unlocked device to SquareTrade for warranty service?
Do they vaild the warranty with unlocked device?
I go through the Aftermarket post and only one people provide a link that SquareTrade provide warranty for unlocked iPhone.
I wonder if anyone can confirm if the accept unlocked TF700
thanks
noobwow said:
Has anyone tried to send their unlocked device to SquareTrade for warranty service?
Do they vaild the warranty with unlocked device?
I go through the Aftermarket post and only one people provide a link that SquareTrade provide warranty for unlocked iPhone.
I wonder if anyone can confirm if the accept unlocked TF700
thanks
Click to expand...
Click to collapse
but see, they offer drop protection
if you drop it and the screen breaks, i cant see them denying it because its an unlocked device?
but yeah this is a good question
Well, as quoted from their Service Agreement Summary:
WHAT ISN'T COVERED:
There are 4 notable exclusions to your coverage. (Refer to the Service Agreement for a full list.)
Accidental Damage: Unless you purchase ADH coverage, we don’t cover items that are damaged accidentally. This includes water immersion, drops, and spills.
Cosmetic Damage: We don’t cover cosmetic damage that doesn't interfere with normal use of your item, like damage to cases.
Accessories and Buyer-Replaceable Parts: We don’t cover accessories or parts that are meant to be replaced by the buyer, like earpieces and ink cartridges.
Software: We don’t cover software issues, including for computers, phones, and tablets.
Click to expand...
Click to collapse
So I'd assume that if you hard bricked from an unlock attempt or something and they thought it was your doing, they wouldn't cover it.
My guess though is that they would overlook the unlock if you were sending it in because of manufacturing defect.
Just try not to let them know you're unlocked :silly:
The key is to withhold as much information from insurance companies as possible to ensure the highest chance of reimbursement!
Alpha52 said:
Well, as quoted from their Service Agreement Summary:
So I'd assume that if you hard bricked from an unlock attempt or something and they thought it was your doing, they wouldn't cover it.
My guess though is that they would overlook the unlock if you were sending it in because of manufacturing defect.
Just try not to let them know you're unlocked :silly:
The key is to withhold as much information from insurance companies as possible to ensure the highest chance of reimbursement!
Click to expand...
Click to collapse
hmmm so even if the stock OS somehow locked up(i.e. 500 apps or rogue apps) or got queezy to the point u couldnt use it,they wouldnt fix it?
if they dont do software problems, and drops only if u have the extra protection, and dont do cosmetics(scratches/scrapes), what does the warranty cover? Just broken power and volume buttons?
SayWhat10 said:
hmmm so even if the stock OS somehow locked up(i.e. 500 apps or rogue apps) or got queezy to the point u couldnt use it,they wouldnt fix it?
if they dont do software problems, and drops only if u have the extra protection, and dont do cosmetics(scratches/scrapes), what does the warranty cover? Just broken power and volume buttons?
Click to expand...
Click to collapse
Their base coverage covers manufacturing faults that arise after purchase.
Screen adhesion, light bleed and button issues seem to be the most common with the Infinity.
I don't have a warranty with them so I don't know from experience what they do and don't cover or how much you can get away with. I'm just basing everything off what I'm reading on their site.
I would say that since devices with unlocked bootloaders are not specifically excluded, that they would definitely be covered, at least under the "accidental" coverage plan... I also read an article on Pulse some time back that they *do* cover devices with unlocked bootloaders, but they don't specifically advertise that.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
So the phone fell down and the back is full of spider cracks(front no damage). My phone is still under warranty but I have unlocked the bootloader of my phone. So how much money do they take to replace the back of the phone and can it come under warranty? and within how many days will they give it back to us? Also is it possible to change the colour of the back (from silver to red)? Is there anyone who broke their phone and tried to replace it? Please then tell what had happened.
I don't think accidental damages are covered under warranty.
harkirat01 said:
I don't think accidental damages are covered under warranty.
Click to expand...
Click to collapse
Ok but do you have any idea how much it might cost to replace it?
Sorry I have no idea. Difficult to take a guess. Best would be to call the service centre folks. They'll obviously stress on you bringing in the device but just ask them to give you a rough estimate.