Has anyone tried to send their unlocked device to SquareTrade for warranty service?
Do they vaild the warranty with unlocked device?
I go through the Aftermarket post and only one people provide a link that SquareTrade provide warranty for unlocked iPhone.
I wonder if anyone can confirm if the accept unlocked TF700
thanks
noobwow said:
Has anyone tried to send their unlocked device to SquareTrade for warranty service?
Do they vaild the warranty with unlocked device?
I go through the Aftermarket post and only one people provide a link that SquareTrade provide warranty for unlocked iPhone.
I wonder if anyone can confirm if the accept unlocked TF700
thanks
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but see, they offer drop protection
if you drop it and the screen breaks, i cant see them denying it because its an unlocked device?
but yeah this is a good question
Well, as quoted from their Service Agreement Summary:
WHAT ISN'T COVERED:
There are 4 notable exclusions to your coverage. (Refer to the Service Agreement for a full list.)
Accidental Damage: Unless you purchase ADH coverage, we don’t cover items that are damaged accidentally. This includes water immersion, drops, and spills.
Cosmetic Damage: We don’t cover cosmetic damage that doesn't interfere with normal use of your item, like damage to cases.
Accessories and Buyer-Replaceable Parts: We don’t cover accessories or parts that are meant to be replaced by the buyer, like earpieces and ink cartridges.
Software: We don’t cover software issues, including for computers, phones, and tablets.
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So I'd assume that if you hard bricked from an unlock attempt or something and they thought it was your doing, they wouldn't cover it.
My guess though is that they would overlook the unlock if you were sending it in because of manufacturing defect.
Just try not to let them know you're unlocked :silly:
The key is to withhold as much information from insurance companies as possible to ensure the highest chance of reimbursement!
Alpha52 said:
Well, as quoted from their Service Agreement Summary:
So I'd assume that if you hard bricked from an unlock attempt or something and they thought it was your doing, they wouldn't cover it.
My guess though is that they would overlook the unlock if you were sending it in because of manufacturing defect.
Just try not to let them know you're unlocked :silly:
The key is to withhold as much information from insurance companies as possible to ensure the highest chance of reimbursement!
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hmmm so even if the stock OS somehow locked up(i.e. 500 apps or rogue apps) or got queezy to the point u couldnt use it,they wouldnt fix it?
if they dont do software problems, and drops only if u have the extra protection, and dont do cosmetics(scratches/scrapes), what does the warranty cover? Just broken power and volume buttons?
SayWhat10 said:
hmmm so even if the stock OS somehow locked up(i.e. 500 apps or rogue apps) or got queezy to the point u couldnt use it,they wouldnt fix it?
if they dont do software problems, and drops only if u have the extra protection, and dont do cosmetics(scratches/scrapes), what does the warranty cover? Just broken power and volume buttons?
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Their base coverage covers manufacturing faults that arise after purchase.
Screen adhesion, light bleed and button issues seem to be the most common with the Infinity.
I don't have a warranty with them so I don't know from experience what they do and don't cover or how much you can get away with. I'm just basing everything off what I'm reading on their site.
I would say that since devices with unlocked bootloaders are not specifically excluded, that they would definitely be covered, at least under the "accidental" coverage plan... I also read an article on Pulse some time back that they *do* cover devices with unlocked bootloaders, but they don't specifically advertise that.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Related
Just as a consideration, I thought I'd throw this out there. I was mildly concerned when I ordered a Nexus about the lack of Asurion insurance on T-Mobile. Checked with Squaretrade, since I have used them on other electronics purchases, and was very pleased to find they have a specific plan for the Nexus One. For $115 (special atm) you get a full 2 yr replacement or repair warranty for a one time premium with an at need $50 deductible. Normal failures like battery failure are not subject to deductible. Only con is they don't cover loss, you have to be able to send them back something broken. Being as I was paying about $8 a month for insurance on my G1 before, with a $150 deductible, a little quick math shows an amazing difference. My experiences with Squaretrade in the past have been wonderful, and I would recommend giving them a look.
http://www.squaretrade.com/pages/nexusone-landing?ccode=bs_war_quote
t-mobile gave me insurance through Asurion....
This is old news. Tmobile does cover the nexus one. Use search.
Dose it cover if I unlock the boot loader? I know Google (HTC) voids the warranty the second you do that. I want to be able to install Cyanogen on my Nexus One without the worry of not having a warranty. I have the G1 now and have had it for about a year now and I havent had any problems with it, but I've heard of people's N1's on at&t the screen is messed up look here.
thumbs said:
Dose it cover if I unlock the boot loader? I know Google (HTC) voids the warranty the second you do that. I want to be able to install Cyanogen on my Nexus One without the worry of not having a warranty. I have the G1 now and have had it for about a year now and I havent had any problems with it, but I've heard of people's N1's on at&t the screen is messed up look here.
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no it dont cover unlocked bootloader. it covers electrical, lost or stolen. worst comes to worst you just file stolen thru your insurance and buy a new one from them for $130 bucks. or should i say refurbished not new.
Lol. Well when I bought mine the T-mobile reps I talked to didn't really know what a Nexus One even was. I was however told that insurance through them was unavailable to me because the phone was sold through Google. Bad information or miscommunication is irrelevant, the SquareTrade Warranty is a far cheaper way to go. Though it doesn't cover loss, I spoke to them before buying it and was told in clear language that any claim due to unit damage from dropping, water, etc. was covered regardless of bootloader being unlocked. This would only be an issue with them if there was no physical damage to the unit. I'm not worried about bricking it, I'm worried about taking it with me when I go drinking. lol. Things tend to get run over.
It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.
OutlawPro said:
It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.
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Awesome. i use State Farm, so i'll have to look into that. good intel.
OutlawPro said:
It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.
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Any idea if you can purchase that type of insurance from State Farm without having another policy with them?
RussianSolja said:
no it dont cover unlocked bootloader. it covers electrical, lost or stolen. worst comes to worst you just file stolen thru your insurance and buy a new one from them for $130 bucks. or should i say refurbished not new.
Click to expand...
Click to collapse
To clarify:
The Assurian policy doesn't cover unlocked bootloaders, only defect, theft and loss.
The Squaretrade policy (at least the one I bought for my N1) covers defect and accidental damage, and is agnostic to bootloader status (meaning they don't care if you unlock it).
jerhoyet said:
Any idea if you can purchase that type of insurance from State Farm without having another policy with them?
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Click to collapse
Not 100% sure, but I think you can because my policy is not tied to any of my other policies. It's a standalone and the reasoning for it is, it you need to use it, it won't affect your regular insurance rates
If you have auto insurance, you should be able to get coverage through them. You might get better rates by having an existing policy too.
Just give any State Farm rep a call to find out and let us know what they tell you if you don't mind.
maxawesome said:
To clarify:
The Assurian policy doesn't cover unlocked bootloaders, only defect, theft and loss.
The Squaretrade policy (at least the one I bought for my N1) covers defect and accidental damage, and is agnostic to bootloader status (meaning they don't care if you unlock it).
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Helpful. I was originally told by the T-mo rep that Asurion wouldn't cover me, but I ordered on release day. lol. As for theft or loss, not possible. I will stick with Squaretrade and hope I never have to use it.
I'll cave in. Since I spent $529 for this phone, spending an additional $120 couldn't hurt to protect against damages. If I drop it and the screen cracks, they replace it reguardless correct? I just had a bad luck day, had phone in my basketball shorts with a clear hard case on it, while playing it fell out. Then when I got out of my car I forgot my phone was on my lap so down it goes again with the case. There are scratch marks on the bottom and top of the phone but doesn't bother me. It worries me that in the near future I might actually drop it by accident and it will be damaged. The 3rd time I dropped it, was when I went to put it in my newly purchased dock. So I've finished my bad luck for the day (hopefully)
*wonders why people will spend MORE for a LESSER insurance policy.
Will Best Buy give me a replacement dock and tablet if I cite the dock malfunction despite my having unlocked the tablet?
I have a similar question here;
http://forum.xda-developers.com/showthread.php?t=1646723
I think we should be OK to unroot & wipe... **waits for confirmation!**
You unlocked the boatloader?
You've officially lost warranty.
Though, you can allways hope they wont notice..
but thats losing warranty with asus. not best buy, i doubt anyone at bestbuy is smart enough to know anything about it and best buys warranty doesnt say anything about stuff like that. simply, its broke, we replace..
Best Buy Warranty
This depends... if you didn't purchase an extended warranty through them they honor the terms of the manufacturer's warranty. How this is carried out varies from product to product and vendor to vendor. In some cases, the vendor agreement essentially replaces the item out right. In the worst form, the product gets sent back to a manufacturer's authorized service center. Sometimes this is the manufacturer and other times is a third party. I do agree that it is unlikely that anyone at the store level would notice the unlocked bootloader however it may get noticed at the service center.
If you purchased the extended warranty, then most likely the product will not be serviced and it will be replaced.
I will admit that it has been 2 years since I worked in the warranty fulfillment capacity with that company so things may have changed some. Either way I'm glad to have a real job. Hope this helps.
Meh. If they're anything like Walmart, they probably won't even turn it on. I returned 2 tablets to Walmart, and the only hassle I got was from taking the S/N sticker off the second one, and they still took it back.
Does the device say "unlocked" at boot? I just swapped my 16gb for a 32gb and they definitely turned it on to confirm it works.
If it doesn't say unlocked anywhere than I doubt they'd notice.
Sent from my MB855 using Tapatalk 2
The device does indeed say that it's unlocked at boot... Will Best Buy actually notice and know what to make of it?
Hi
According to FSFE. I can't post outside link, sorry, but you can find it in its homepage
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
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So I guess that if you flash and some time later you have a problem, Asus must prove that the problem is caused by flashing the device.
What do you guys think?
Regards
It's a bit tricky.
You AGREE to the voiding of your warranty. It works the same as breaking the seal on a device. If you choose to break it, you choose to prematurely void your warranty. Simple as that. I know people refuse to read Readme's and EULA's, but it's all in there. Wether we agree or not isn't relevant. They're not breaking any laws.
But they also HAVE to offer hardware service for two years as per EU law.
ShadowLea said:
It's a bit tricky.
You AGREE to the voiding of your warranty. It works the same as breaking the seal on a device. If you choose to break it, you choose to prematurely void your warranty. Simple as that. I know people refuse to read Readme's and EULA's, but it's all in there. Wether we agree or not isn't relevant. They're not breaking any laws.
But they also HAVE to offer hardware service for two years as per EU law.
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Click to collapse
It is "legally soft" to agree to anything that goes against (inter)naitonal law. If, for example, you sign a work contract in which you are paid less than the (European) minimum wage, it's still illegal, your consent notwithstanding. EDIT:in that sense, you cannot even void the warranty fully; only partly.
I'd think the onus is on ASUS actually proving to any appreciable degree that a certain issue is in fact caused by an unlock and/or flash. As you said, unlocking and/or flashing do not have a bearing on hardware issues like screen issues, housing clicking, microphones breaking and such. If you buy it under European warranty, you'll be covered for any such issue for two years after purchase. That's pretty am "period" at the end, hahaha -- although you might need a lawyer to pressure them a bit, or have verbal abilities yourself.
ElMonty said:
What do you guys think?
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Read the applicable laws, not the propaganda from either side.
It is perfectly OK for Asus to bind their warranty to any conditions they want (no repairs for defects that appear on Tuesday...), because it is a voluntary service and as long as they do not sell the devices directly to consumers it is irrelevant.
The seller is liable for repairs or replacement according to EU law, and that guarantee cannot be legally voided or reduced. However after 6 months, you as the customer must prove that the defect was already there when you bought it, which is usually difficult or impossible.
_that said:
Read the applicable laws, not the propaganda from either side.
It is perfectly OK for Asus to bind their warranty to any conditions they want (no repairs for defects that appear on Tuesday...), because it is a voluntary service and as long as they do not sell the devices directly to consumers it is irrelevant.
The seller is liable for repairs or replacement according to EU law, and that guarantee cannot be legally voided or reduced. However after 6 months, you as the customer must prove that the defect was already there when you bought it, which is usually difficult or impossible.
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You're absolutely right that after 6 months the potential for headaches and stomach ulcers grows exponentially. Here in Holland, you're pretty much covered even after that period for up to 2 years after purchase. It would not be that hard the argue that a screen issue does not arise because of unlocking, and the same goes for other issues that are clearly hardware-related. However, if you'd end up with a cooked processor (after overclocking) or a bad recovery wipe... well... you'd be on your own and would have to swallow the bill. It'd be OK crying a bit while chewing, though.
MartyHulskemper said:
It would not be that hard the argue that a screen issue does not arise because of unlocking, and the same goes for other issues that are clearly hardware-related.
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Click to collapse
Clearly a screen issue has nothing to do with firmware flashing, but how do you *prove* that if the screen breaks after a year, it is only because it was already defective when you bought it, and not because you inadvertently sat on it?
_that said:
Clearly a screen issue has nothing to do with firmware flashing, but how do you *prove* that if the screen breaks after a year, it is only because it was already defective when you bought it, and not because you inadvertently sat on it?
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Wipe the butt marks? Just kidding, obviously. There's always a grey area, and that's where customer-friendliness comes in. Or not.
Just unlocked and rooted my N5 last week, and sure enough, just my luck, my power button jammed into the pushed in position. It's completely screwed. Took it apart, and the button itself broke loose, while still being jammed in the on position, so the phone just loops.
Any suggestions for getting the phone back to stock while this is happening? I'm curious if Google is going to try and deny my warranty claim because of the unlock/root.
Google won't deny warranty for root. They will deny it for opening it up though
Sent from my Nexus 5 using Tapatalk
rootSU said:
Google won't deny warranty for root. They will deny it for opening it up though
Sent from my Nexus 5 using Tapatalk
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you opened the phone, so you would have to pay the repair costs.
why does everyone think they can get warranty replacements when they screw it up even more by opening the device?
rootSU said:
Google won't deny warranty for root. They will deny it for opening it up though
Sent from my Nexus 5 using Tapatalk
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How will they be able to tell? That's rather silly, seeing is it's just a snappable cover.
Zepius said:
you opened the phone, so you would have to pay the repair costs.
why does everyone think they can get warranty replacements when they screw it up even more by opening the device?
Click to expand...
Click to collapse
Screw it up even more... yeah, alright. You clearly know so much about my technical abilities.
According to the warranty terms:
"It’s best to replace the battery when it no longer provides acceptable performance. It can be recharged hundreds of times before it needs replacing."
This would of course require you to remove the battery cover. Therefore, I can't see any possible way removing the battery cover would void my warranty.
Furthermore, this is also in the warranty terms:
"Owner’s Record
The model number, regulatory number, and serial number are located on a nameplate inside the battery compartment. Record the serial number in the space provided below. This will be helpful if you need to contact us about your phone in the future.
Model:
Serial No.:"
There's no possible way taking the battery cover off voids my warranty. Sorry, but you're wrong.
StopHammertime said:
How will they be able to tell? That's rather silly, seeing is it's just a snappable cover.
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Once you remove the back cover all you got to do is remove a few screws to access the motherboard. I bet you will say Google shouldn't deny you warranty for removing a few screws? LOL
StopHammertime said:
According to the warranty terms:
"It’s best to replace the battery when it no longer provides acceptable performance. It can be recharged hundreds of times before it needs replacing."
This would of course require you to remove the battery cover. Therefore, I can't see any possible way removing the battery cover would void my warranty.
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Click to collapse
Yes. It holds true as long as it's done by a LG personnel or a Google technician. How can you possibly think that doing this by yourself wouldn't void the warranty?
vin4yak said:
Once you remove the back cover all you got to do is remove a few screws to access the motherboard. I bet you will say Google shouldn't deny you warranty for removing a few screws? LOL
Yes. It holds true as long as it's done by a LG personnel or a Google technician. How can you possibly think that doing this by yourself wouldn't void the warranty?
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Click to collapse
Yeah, sorry, but you're wrong. Multiple times in the warranty information, it indicates you are not voiding the warranty by removing the battery cover. In fact, I'm going to contact Google directly and ask them about this. I'll be sure to cap the conversation and post here shortly.
StopHammertime said:
Yeah, sorry, but you're wrong. Multiple times in the warranty information, it indicates you are not voiding the warranty by removing the battery cover. In fact, I'm going to contact Google directly and ask them about this. I'll be sure to cap the conversation and post here shortly.
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May be the rules regarding warranty differ in your country. The warranty card which came along with my device doesn't mention any of the stuff you quoted in your previous posts.
Care to share the source please??
Greetings;
I was just wondering what everybody think of the new
"Extended Warranty" being offered by OnePlus?
Thank you.
samteeee said:
Greetings;
I was just wondering what everybody think of the new
"Extended Warranty" being offered by OnePlus?
Thank you.
Click to expand...
Click to collapse
They reserve the right to send a device that isn't the same model and can essentially state your repair was due to you breaching terms and conditions. I think it's complete garbage and I wouldn't trust their terrible customer support.
Was wondering the same thing.
Thank you for your replies.
I agree, the only positive I think might be a good Re-selling point
as I usually sell my devices within a year, the extended warranty might worth a few Dollars!
I bet it is void if you do anything with the bootloader, so kinda pointless.
mikex8593 said:
They reserve the right to send a device that isn't the same model and can essentially state your repair was due to you breaching terms and conditions. I think it's complete garbage and I wouldn't trust their terrible customer support.
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They offer a Accidental damage plan as well that would cover user damage
Any unexpected or unintentional external Damage to the device due to any of the following:
- Accidental Damage
- Damage caused by Liquid contact
- Damage due to fire, lightning, riots, acts of God
This Service Contract is valid for 1 Year/2 Years (as applicable) from the OnePlus device purchase date or Service Contract activation date, whichever is earlier.
why do you need any phone warranty when you can save that warranty money and than buy any parts you need.
mystery.
x111 said:
why do you need any phone warranty when you can save that warranty money and than buy any parts you need.
mystery.
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Not everyone has the time or know how to repair small electronics like that.