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Anyone tried to get warranty service from SquareTrade with unlocked TF700?

Has anyone tried to send their unlocked device to SquareTrade for warranty service?
Do they vaild the warranty with unlocked device?
I go through the Aftermarket post and only one people provide a link that SquareTrade provide warranty for unlocked iPhone.
I wonder if anyone can confirm if the accept unlocked TF700
thanks

noobwow said:
Has anyone tried to send their unlocked device to SquareTrade for warranty service?
Do they vaild the warranty with unlocked device?
I go through the Aftermarket post and only one people provide a link that SquareTrade provide warranty for unlocked iPhone.
I wonder if anyone can confirm if the accept unlocked TF700
thanks
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but see, they offer drop protection
if you drop it and the screen breaks, i cant see them denying it because its an unlocked device?
but yeah this is a good question

Well, as quoted from their Service Agreement Summary:
WHAT ISN'T COVERED:
There are 4 notable exclusions to your coverage. (Refer to the Service Agreement for a full list.)
Accidental Damage: Unless you purchase ADH coverage, we don’t cover items that are damaged accidentally. This includes water immersion, drops, and spills.
Cosmetic Damage: We don’t cover cosmetic damage that doesn't interfere with normal use of your item, like damage to cases.
Accessories and Buyer-Replaceable Parts: We don’t cover accessories or parts that are meant to be replaced by the buyer, like earpieces and ink cartridges.
Software: We don’t cover software issues, including for computers, phones, and tablets.
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So I'd assume that if you hard bricked from an unlock attempt or something and they thought it was your doing, they wouldn't cover it.
My guess though is that they would overlook the unlock if you were sending it in because of manufacturing defect.
Just try not to let them know you're unlocked :silly:
The key is to withhold as much information from insurance companies as possible to ensure the highest chance of reimbursement!

Alpha52 said:
Well, as quoted from their Service Agreement Summary:
So I'd assume that if you hard bricked from an unlock attempt or something and they thought it was your doing, they wouldn't cover it.
My guess though is that they would overlook the unlock if you were sending it in because of manufacturing defect.
Just try not to let them know you're unlocked :silly:
The key is to withhold as much information from insurance companies as possible to ensure the highest chance of reimbursement!
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hmmm so even if the stock OS somehow locked up(i.e. 500 apps or rogue apps) or got queezy to the point u couldnt use it,they wouldnt fix it?
if they dont do software problems, and drops only if u have the extra protection, and dont do cosmetics(scratches/scrapes), what does the warranty cover? Just broken power and volume buttons?

SayWhat10 said:
hmmm so even if the stock OS somehow locked up(i.e. 500 apps or rogue apps) or got queezy to the point u couldnt use it,they wouldnt fix it?
if they dont do software problems, and drops only if u have the extra protection, and dont do cosmetics(scratches/scrapes), what does the warranty cover? Just broken power and volume buttons?
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Their base coverage covers manufacturing faults that arise after purchase.
Screen adhesion, light bleed and button issues seem to be the most common with the Infinity.
I don't have a warranty with them so I don't know from experience what they do and don't cover or how much you can get away with. I'm just basing everything off what I'm reading on their site.

I would say that since devices with unlocked bootloaders are not specifically excluded, that they would definitely be covered, at least under the "accidental" coverage plan... I also read an article on Pulse some time back that they *do* cover devices with unlocked bootloaders, but they don't specifically advertise that.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

One X with water damage. ATT Rep gave me warranty exchanged... am I screwed?

Dropped my HOX in the toilet 2 days ago. Let it dry out and it worked fine. Plugged it into a faulty car charger today like an idiot, and it fried my phone. Wouldn't charge, wouldn't turn on.
So I removed the red liquid damage sticker by the SIM card, took it to an ATT Device Center and they gave me a warranty exchange. The rep never asked me about water damage or drops and never even LOOKED for the sticker. He also never mentioned the disclaimer about how if it had physical/liquid damage then I would get charged.
I know when you do an exchange over the phone, the rep is required to have you agree to pay if they find physical/liquid damage. But at the warranty center today it was not even mentioned.
Am I in the clear? I can't see how they could back charge me when these terms were not even explained to me.

You're screwed
Sent from my HTC One XL using Tapatalk 2

superchilpil said:
You're screwed
Sent from my HTC One XL using Tapatalk 2
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You know this for sure? How can I be held liable if they didn't explain the terms of exchange?

roscoejackson said:
You know this for sure? How can I be held liable if they didn't explain the terms of exchange?
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They refurbish these things. They'll look inside at the service center and see corrosion/damage and trace it back to you. I can understand doing a warranty exchange for a permabrick (because service centers can fix those with JTAGs), but doing one for a physically damaged device is pretty grimey. That aside, you didn't ask for personal judgement.
TL;DR: I'd say you might be screwed.

roscoejackson said:
You know this for sure? How can I be held liable if they didn't explain the terms of exchange?
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They don't have to explain those terms, I do believe its in your contract. Or elsewhere, regardless its implied
You knew what you did. Removing the sticker. Plus how does a faulty car charger fry the phone? Maybe if it was still wet when you charged it
Sent from my HTC One XL using Tapatalk 2

superchilpil said:
They don't have to explain those terms, I do believe its in your contract. Or elsewhere, regardless its implied
You knew what you did. Removing the sticker. Plus how does a faulty car charger fry the phone? Maybe if it was still wet when you charged it
Sent from my HTC One XL using Tapatalk 2
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This.
It was dumb of you to plug it in after it fell in the toilet. You should have turned it off immediately, pried it open from between the screen and body, dried the obviously wet parts, and let it sit in a bowl of rice for days.
Again, the damage would be apparent as soon as they crack open the device in the service center. They'll open it up to see what went wrong, that's a fact.

You will be charged on your bill. I am a RSM for AT&T and we see this all the time. Even though the individual at the service center didn't look for water damage it will be found once the phone is stripped and refurbished. There will be corrosion inside and the internal LDI's will show red.
Sent from my HTC One X using xda premium

roscoejackson said:
Am I in the clear? I can't see how they could back charge me when these terms were not even explained to me.
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Click to collapse
The terms are in your contract somewhere. And if they find that you took out the damage sticker, and they feel there was an attempt to defraud, they might even terminate your contract and hit you with an ETF.

Damn

Sucks to be you! Damn.

I think my odds are a little better than this.
If the terms are "in my contract somewhere" then why are the reps spoken to over the phone required to get you to agree to the physical/liquid damage disclaimer? Just a courtesy? I think not.
Regarding the "RSM" in here, I've learned that 90% of the time an AT&T employee knows less than my retarded uncle.

Did you come in this thread asking for advice, and then when you didn't like what people had to say, you started raging?
The answer is this: there is a chance they may not charge you. However, when the tech opens the phone to check for water damage (which i'm sure they do on 100% of warranty claims), they will see the water damage, and they *MAY* charge you for the replacement cost of the phone. Period.

The tech in the store won't open one, but speaking as someone who was a tech for both Sprint and Verizon, I'm telling you that if they're told it's not physical damage, when it gets to their repair center, they'll run tests to see what it is. They don't just throw out phones, especially if they're told it's not physical damage. They refurbish them and resell them. They will open it up eventually. I used to do it in store, but they'd also check in a repair center when we sent it out. We literally had a drawer full of envelopes with replacement phones for each customer (like prescriptions in a pharmacy) and another drawer where they'd go out. The store will get charged if they get lazy and say it's not physical and later it turns out to be physically damaged. They'll probably call you back to speak to you.
You came here asking a question. There's your answer. I'm not going to get into morals and ethics, but you should have added insurance and then waited and paid the deductible. It probably would be cheaper than if they find out and charge you.
Sent from my GT-I9300 using Tapatalk 2

roscoejackson said:
If the terms are "in my contract somewhere" then why are the reps spoken to over the phone required to get you to agree to the physical/liquid damage disclaimer? Just a courtesy? I think not.
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What are you going to do if AT&T adds a replacement fee onto your bill? Not pay it and watch them cut off your service?
In before the lock! :laugh:

My device was submerged in salt water (incident at the beach - don't ask what my phone was doing at the beach). I opened up the phone and bleached the water markers, they turned back to white. My phone also had damage to the housing near the charging port. I called and said I was having problems yadda yadda, they gave me the whole thing asking if it was water damaged I said no. Got a replacement device and have been fine.
It has been 5 months no charge etc.

chriscerv90 said:
My device was submerged in salt water (incident at the beach - don't ask what my phone was doing at the beach). I opened up the phone and bleached the water markers, they turned back to white. My phone also had damage to the housing near the charging port. I called and said I was having problems yadda yadda, they gave me the whole thing asking if it was water damaged I said no. Got a replacement device and have been fine.
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That's definitely something to brag about.

iElvis said:
That's definitely something to brag about.
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I am not bragging - I got lucky, but the OP asked a question and I was letting him know what happened to me in a similar situation.

If you don't get in trouble, the store that you screwed most definitely will get charged for the device. Whether or not that store comes after you is up to them.

Product F(RED) said:
If you don't get in trouble, the store that you screwed most definitely will get charged for the device. Whether or not that store comes after you is up to them.
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I fully understand that HTC will discover the LDI. My question was based on them being able to charge me even though they never explained those terms to me.
As far as ethics, I have little concern when it comes to large corporations who only care about their bottom line profit figures. When dealing with them, I too only care about my bottom line.

I'd change my name and move to another country if I was you.

[India] Cost and time of repair?

So the phone fell down and the back is full of spider cracks(front no damage). My phone is still under warranty but I have unlocked the bootloader of my phone. So how much money do they take to replace the back of the phone and can it come under warranty? and within how many days will they give it back to us? Also is it possible to change the colour of the back (from silver to red)? Is there anyone who broke their phone and tried to replace it? Please then tell what had happened.

I don't think accidental damages are covered under warranty.

harkirat01 said:
I don't think accidental damages are covered under warranty.
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Ok but do you have any idea how much it might cost to replace it?

Sorry I have no idea. Difficult to take a guess. Best would be to call the service centre folks. They'll obviously stress on you bringing in the device but just ask them to give you a rough estimate.

Before using your warranty after root look here

So I'm just posting this cause I got denied my warranty after looking for what the AT&T guy told me to look for. It's through the sdcard/Sim slot you can see just a peek if you look with a flashlight. Only way to really see it is removing the backing of your phone which voids warranty(idiots).
It's a knox tripper, tiny white square with X's on it. They bleed out when you actually trip knox. Check out the picture to see what I'm talking about.
Do not open your phone it will void warranty, I was told it didn't have warranty and phone was only 1 month old. Oh well. Look in your Sim slot before you rip things apart.

podagee said:
So I'm just posting this cause I got denied my warranty after looking for what the AT&T guy told me to look for. It's through the sdcard/Sim slot you can see just a peek if you look with a flashlight. Only way to really see it is removing the backing of your phone which voids warranty(idiots).
It's a knox tripper, tiny white square with X's on it. They bleed out when you actually trip knox. Check out the picture to see what I'm talking about.
Do not open your phone it will void warranty, I was told it didn't have warranty and phone was only 1 month old. Oh well. Look in your Sim slot before you rip things apart.
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I think the pink crosses is water damage that's why your phone was out of warranty.. knox is a software security and hardware is also involved but not visible like this. Checking knox by opening your phone doesn't make any sense to me. Must probably they fooled you. If it was me! i will not accept the phone from them unless they fix it for me or exchange it for a new one..as you said they already broke the water resistance why did you accept to take the phone from them?
Sent from my SM-G955F using Tapatalk

Not sure if you are understanding what I am saying. The pink X's are still there meaning there is no damage to the phone. I bought the phone a month ago, had a flash error, the tech guy from ATT told me that if I couldn't see the pink x then I tripped Knox. So I contacted Samsung and the person helping me gave me a hard time and said I am not covered by warranty, This is before I ripped my phone apart. Contacted ATT again and they said I have no warranty or insurance in which I did. So the to sum up the story,
I was told from ATT that the pink X's on the white box melt away once knox is tripped. As you can see clearly the X's are still there. Not sure on what you are saying about me buying a damaged phone??? Just giving a heads up to those with ATT.

TLDR: AT&T is a s***y company with even worse customer service.
I think anyone that's ever been under contract with them, for anything, is well aware of their shady practices.

I'm sorry to disappoint you but AT&T guys don't know nothing about it. Pink axis on the Strip of a sticker means that there was a moisture exposure. If sticker is clean then there was no moisture exposure. Knox fuse is a electronic component that burns and becomes open when restricted area is accessed and written like a Bootloader for example and must be physically replaced in order to set the Knox counter to zero. Obviously boys from AT&T knows nothing. But that's my five cents. You should definitely not accept that phone back. Good luck.
Sent from my SM-G955U1 using Tapatalk

falcon8667 said:
I'm sorry to disappoint you but AT&T guys don't know nothing about it. Pink axis on the Strip of a sticker means that there was a moisture exposure. If sticker is clean then there was no moisture exposure. Knox fuse is a electronic component that burns and becomes open when restricted area is accessed and written like a Bootloader for example and must be physically replaced in order to set the Knox counter to zero. Obviously boys from AT&T knows nothing. But that's my five cents. You should definitely not accept that phone back. Good luck.
Sent from my SM-G955U1 using Tapatalk
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haha true i take it as they know nothing. They just wanted me to rip apart my phone to void my own warranty. well i just received my t-mobile replacement and i am going through some issues now with the battery not wanting to charge. I swear this phone is a headache after another but i guess its worth it.

podagee said:
haha true i take it as they know nothing. They just wanted me to rip apart my phone to void my own warranty. well i just received my t-mobile replacement and i am going through some issues now with the battery not wanting to charge. I swear this phone is a headache after another but i guess its worth it.
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Also you are in the us? With a G95XU?
If so, sorry to tell you but Knox 0x1 is impossible on these phones. Locked bootloader prevents the one thing the Knox efuse system identifies

partcyborg said:
Also you are in the us? With a G95XU?
If so, sorry to tell you but Knox 0x1 is impossible on these phones. Locked bootloader prevents the one thing the Knox efuse system identifies
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Yes I. In the U.S and have a G955U, well, a U1 now, same thing. I know there couldn't be a way to trip Knox that's what I told them and still they didn't want to help me.

Lol... That's the water damage indicator... Not Knox sticker... That guy must be smoking something good, or a very bad lier... [emoji23]
Sent from my SM-G955U1 using Tapatalk

Extended Warranty??

Greetings;
I was just wondering what everybody think of the new
"Extended Warranty" being offered by OnePlus?
Thank you.

samteeee said:
Greetings;
I was just wondering what everybody think of the new
"Extended Warranty" being offered by OnePlus?
Thank you.
Click to expand...
Click to collapse
They reserve the right to send a device that isn't the same model and can essentially state your repair was due to you breaching terms and conditions. I think it's complete garbage and I wouldn't trust their terrible customer support.

Was wondering the same thing.

Thank you for your replies.
I agree, the only positive I think might be a good Re-selling point
as I usually sell my devices within a year, the extended warranty might worth a few Dollars!

I bet it is void if you do anything with the bootloader, so kinda pointless.

mikex8593 said:
They reserve the right to send a device that isn't the same model and can essentially state your repair was due to you breaching terms and conditions. I think it's complete garbage and I wouldn't trust their terrible customer support.
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They offer a Accidental damage plan as well that would cover user damage
Any unexpected or unintentional external Damage to the device due to any of the following:
- Accidental Damage
- Damage caused by Liquid contact
- Damage due to fire, lightning, riots, acts of God
This Service Contract is valid for 1 Year/2 Years (as applicable) from the OnePlus device purchase date or Service Contract activation date, whichever is earlier.

why do you need any phone warranty when you can save that warranty money and than buy any parts you need.
mystery.

x111 said:
why do you need any phone warranty when you can save that warranty money and than buy any parts you need.
mystery.
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Not everyone has the time or know how to repair small electronics like that.