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Squaretrade Warranty for Nexus One

Just as a consideration, I thought I'd throw this out there. I was mildly concerned when I ordered a Nexus about the lack of Asurion insurance on T-Mobile. Checked with Squaretrade, since I have used them on other electronics purchases, and was very pleased to find they have a specific plan for the Nexus One. For $115 (special atm) you get a full 2 yr replacement or repair warranty for a one time premium with an at need $50 deductible. Normal failures like battery failure are not subject to deductible. Only con is they don't cover loss, you have to be able to send them back something broken. Being as I was paying about $8 a month for insurance on my G1 before, with a $150 deductible, a little quick math shows an amazing difference. My experiences with Squaretrade in the past have been wonderful, and I would recommend giving them a look.
http://www.squaretrade.com/pages/nexusone-landing?ccode=bs_war_quote

t-mobile gave me insurance through Asurion....

This is old news. Tmobile does cover the nexus one. Use search.

Dose it cover if I unlock the boot loader? I know Google (HTC) voids the warranty the second you do that. I want to be able to install Cyanogen on my Nexus One without the worry of not having a warranty. I have the G1 now and have had it for about a year now and I havent had any problems with it, but I've heard of people's N1's on at&t the screen is messed up look here.

thumbs said:
Dose it cover if I unlock the boot loader? I know Google (HTC) voids the warranty the second you do that. I want to be able to install Cyanogen on my Nexus One without the worry of not having a warranty. I have the G1 now and have had it for about a year now and I havent had any problems with it, but I've heard of people's N1's on at&t the screen is messed up look here.
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no it dont cover unlocked bootloader. it covers electrical, lost or stolen. worst comes to worst you just file stolen thru your insurance and buy a new one from them for $130 bucks. or should i say refurbished not new.

Lol. Well when I bought mine the T-mobile reps I talked to didn't really know what a Nexus One even was. I was however told that insurance through them was unavailable to me because the phone was sold through Google. Bad information or miscommunication is irrelevant, the SquareTrade Warranty is a far cheaper way to go. Though it doesn't cover loss, I spoke to them before buying it and was told in clear language that any claim due to unit damage from dropping, water, etc. was covered regardless of bootloader being unlocked. This would only be an issue with them if there was no physical damage to the unit. I'm not worried about bricking it, I'm worried about taking it with me when I go drinking. lol. Things tend to get run over.

It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.

OutlawPro said:
It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.
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Awesome. i use State Farm, so i'll have to look into that. good intel.

OutlawPro said:
It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.
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Any idea if you can purchase that type of insurance from State Farm without having another policy with them?

RussianSolja said:
no it dont cover unlocked bootloader. it covers electrical, lost or stolen. worst comes to worst you just file stolen thru your insurance and buy a new one from them for $130 bucks. or should i say refurbished not new.
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To clarify:
The Assurian policy doesn't cover unlocked bootloaders, only defect, theft and loss.
The Squaretrade policy (at least the one I bought for my N1) covers defect and accidental damage, and is agnostic to bootloader status (meaning they don't care if you unlock it).

jerhoyet said:
Any idea if you can purchase that type of insurance from State Farm without having another policy with them?
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Not 100% sure, but I think you can because my policy is not tied to any of my other policies. It's a standalone and the reasoning for it is, it you need to use it, it won't affect your regular insurance rates
If you have auto insurance, you should be able to get coverage through them. You might get better rates by having an existing policy too.
Just give any State Farm rep a call to find out and let us know what they tell you if you don't mind.

maxawesome said:
To clarify:
The Assurian policy doesn't cover unlocked bootloaders, only defect, theft and loss.
The Squaretrade policy (at least the one I bought for my N1) covers defect and accidental damage, and is agnostic to bootloader status (meaning they don't care if you unlock it).
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Helpful. I was originally told by the T-mo rep that Asurion wouldn't cover me, but I ordered on release day. lol. As for theft or loss, not possible. I will stick with Squaretrade and hope I never have to use it.

I'll cave in. Since I spent $529 for this phone, spending an additional $120 couldn't hurt to protect against damages. If I drop it and the screen cracks, they replace it reguardless correct? I just had a bad luck day, had phone in my basketball shorts with a clear hard case on it, while playing it fell out. Then when I got out of my car I forgot my phone was on my lap so down it goes again with the case. There are scratch marks on the bottom and top of the phone but doesn't bother me. It worries me that in the near future I might actually drop it by accident and it will be damaged. The 3rd time I dropped it, was when I went to put it in my newly purchased dock. So I've finished my bad luck for the day (hopefully)

*wonders why people will spend MORE for a LESSER insurance policy.

Did anyone else get a "special enrollment opportunity" for TEP from Verizon?

Did anyone else get a "special enrollment opportunity" for TEP from Verizon?
Got an email offering me a chance to add TEP outside the warranty period. I'm interested, but frankly I'm suspicious because of the upcoming tiered data--trying to get me into a different plan? Any thoughts? Or am I just paranoid?

tekhna said:
Got an email offering me a chance to add TEP outside the warranty period. I'm interested, but frankly I'm suspicious because of the upcoming tiered data--trying to get me into a different plan? Any thoughts? Or am I just paranoid?
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I got that too. I was intrigued when I saw it but $7 more a month is just something I am not interested in.

GreginNH said:
I got that too. I was intrigued when I saw it but $7 more a month is just something I am not interested in.
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Well, my thought on it was I'm doing two things. I'm paying 7 dollars a month to protect my phone. But I'm also paying 7 dollars a month to perpetually grandfather my data plan. If I break my phone in two years, they send me a new one, either another Thunderbolt, or a comparable model, I don't sign a contract, and I keep my unlimited.

I also did and am seriously thinking about taking them up on the offer

Help a noob out.... TEP??
Sent from my ADR6400L using XDA App

NEVER MIND JUST FIGURED IT OUT
Sent from my ADR6400L using XDA App

I was wondering about that too. It looked like the fine print in the email was saying that basically that extra dollar went to extending you "Verizon Warranty"for an extra year. Your phone insurance isn't affected. They are bundled together at that price.

Tep its worth it....just dont try to teach phone to swim or skydive.....not covered....
Sent from my ADR6400L using XDA App

Got it too. Another $$ grab.
Sent from my ADR6400L using XDA App

Yep. I signed up for it. I declined it when I got my phone and regretted is as I needed to fix my phone a couple months later. It works now but there are still a few problems so I am excited I won't have to spend $300+ on ebay to get a new one.
It's legit, email address was consistent with other Verizon emails I've gotten and web address didn't look sketchy. Plus they only needed your phone number and name so it's not like you gave the website much.
scottthreet32 said:
Tep its worth it....just dont try to teach phone to swim or skydive.....not covered....
Sent from my ADR6400L using XDA App
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Water damage is listed as covered, unless they do the same thing as Best Buy and say "spills" are covered but not complete submersion.

06ms6 said:
Yep. I signed up for it. I declined it when I got my phone and regretted is as I needed to fix my phone a couple months later. It works now but there are still a few problems so I am excited I won't have to spend $300+ on ebay to get a new one.
It's legit, email address was consistent with other Verizon emails I've gotten and web address didn't look sketchy. Plus they only needed your phone number and name so it's not like you gave the website much.
Water damage is listed as covered, unless they do the same thing as Best Buy and say "spills" are covered but not complete submersion.
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Apparently you didn't read the "terms and conditions".
Quote:
IV. WHAT THIS WARRANTY OR SERVICE CONTRACT DOES NOT COVER:
A. Defects or damage resulting from use of the Product in other than its normal and customary manner;
B. Defects or damage from misuse, accident or neglect;
C. Defects or damage from improper testing, operation, maintenance, installation, adjustment or any alteration or modification of any kind;
D. Breakage or damage to antennas unless caused directly by defects in material or workmanship;
E. Products disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim;
F. Products with labels removed or illegible serial numbers;
G. Defects or damage due to spills of or immersion in food or liquid;
H. Scratches on all plastic surfaces and externally exposed parts resulting from normal use; and/or
I. Damage resulting from normal wear and tear.
If it's not covered for damage caused by accident, WTF is it covered for???

Dangerous Dave said:
Apparently you didn't read the "terms and conditions".
Quote:
IV. WHAT THIS WARRANTY OR SERVICE CONTRACT DOES NOT COVER:
A. Defects or damage resulting from use of the Product in other than its normal and customary manner;
B. Defects or damage from misuse, accident or neglect;
C. Defects or damage from improper testing, operation, maintenance, installation, adjustment or any alteration or modification of any kind;
D. Breakage or damage to antennas unless caused directly by defects in material or workmanship;
E. Products disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim;
F. Products with labels removed or illegible serial numbers;
G. Defects or damage due to spills of or immersion in food or liquid;
H. Scratches on all plastic surfaces and externally exposed parts resulting from normal use; and/or
I. Damage resulting from normal wear and tear.
If it's not covered for damage caused by accident, WTF is it covered for???
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I work for Verizon and am familiar with the TEC program, the terms of the warranty portion of the TEC coverage are exactly as you quoted however the terms of asurion which is the insurance part of the cost are different and do cover all forms of damage submersion skydiving etc. You can find the terms of the insurance at phoneclaim(dot)com/verizon (sorry not able to post links yet). Basically if you have water damage or some other issue that would not be covered under a manufactures warranty we Verizon would make you do a claim which would have a deductible where the warranty would not. Hope this helps to clarify the program a bit.

Asurion will cover water. Had my old Droid go through with a load of laundry, it was replaced with no questions asked after I paid the deductible.
Sent from my ADR6400L using XDA App

Dangerous Dave said:
Apparently you didn't read the "terms and conditions".
Quote:
IV. WHAT THIS WARRANTY OR SERVICE CONTRACT DOES NOT COVER:
A. Defects or damage resulting from use of the Product in other than its normal and customary manner;
B. Defects or damage from misuse, accident or neglect;
C. Defects or damage from improper testing, operation, maintenance, installation, adjustment or any alteration or modification of any kind;
D. Breakage or damage to antennas unless caused directly by defects in material or workmanship;
E. Products disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim;
F. Products with labels removed or illegible serial numbers;
G. Defects or damage due to spills of or immersion in food or liquid;
H. Scratches on all plastic surfaces and externally exposed parts resulting from normal use; and/or
I. Damage resulting from normal wear and tear.
If it's not covered for damage caused by accident, WTF is it covered for???
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Those most definitely are not terms for Asurion insurance.

Don't forget that there's also a $99 deductible. So even if you pay your $7/mo, you still need to shell out another $99 when you break your phone.

MY BAD.....tec works 2 ways no skydiving swimming electronics defect...verizon.....no deductible verizon handles when you get was over night if you diag before 12pm.. www.phoneclaim.com/verizon. Skydiving swimming ran over by car anything due to human carnage plus $99.00 best insurance for 7.00 bucks a month.....
Sent from my ADR6400L using XDA App

Just checking in...did anyone who signed up for this get an email confirming enrollment yet? They said it would take a few days but I haven't gotten one.

[Q] Phone - Warranty

It has been just 8 days for my phone so far. All is good, I am probably inclining to keep it...
I am wondering if it is worthwhile to purchase any insurance coverage for the phone.
Sprint offers TEP program wherein I need to pay $8 per month. If something happens, I will need to shell out a $100 deductible over the phone replacement.
I was checking squaretrade.com. They are offering a warranty for $124 which states the following:
Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse.
Deductible: There is a $50 deductible when claiming on an accident (e.g., drops, spills). There is no deductible for a normal use failure (e.g., power issue).
--------------
Does any one have any experience using either of the warranties? Is it really worth spending money?
Please share your thoughts.

i think it all depends on what phone you have.
if its expensive = yes
if its not = no

I f you lose phones constantly then yes. I have insurance on mine and it has paid for itself a couple of times. My friend got the same phone without warranty and one day lost it. Had to pay up $300 for the replacement.

sweetnsour said:
i think it all depends on what phone you have.
if its expensive = yes
if its not = no
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Kyocera Echo is the phone in question.
What would this phone rated as: Cheap / expensive?

monilchheda said:
Kyocera Echo is the phone in question.
What would this phone rated as: Cheap / expensive?
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assuming that you bought it at the price i saw for it ($99), i cant exactly say (but if i had to, id say a little expensive).
i wouldnt get the squaretrade warranty (paying more than the phones worth on warranty doesnt make sense)
i dont think a warranty is necessary (unless you are prone to accidents, or if you decide to mod your phone; if you are prone to accidents or if you do decide to mod your phone, then i would go with sprints program

Omnichron said:
I f you lose phones constantly then yes. I have insurance on mine and it has paid for itself a couple of times. My friend got the same phone without warranty and one day lost it. Had to pay up $300 for the replacement.
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Not been much of a phone looser.
But, a good question is Sprint TEP / Square trade?

Anyone tried to get warranty service from SquareTrade with unlocked TF700?

Has anyone tried to send their unlocked device to SquareTrade for warranty service?
Do they vaild the warranty with unlocked device?
I go through the Aftermarket post and only one people provide a link that SquareTrade provide warranty for unlocked iPhone.
I wonder if anyone can confirm if the accept unlocked TF700
thanks

noobwow said:
Has anyone tried to send their unlocked device to SquareTrade for warranty service?
Do they vaild the warranty with unlocked device?
I go through the Aftermarket post and only one people provide a link that SquareTrade provide warranty for unlocked iPhone.
I wonder if anyone can confirm if the accept unlocked TF700
thanks
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but see, they offer drop protection
if you drop it and the screen breaks, i cant see them denying it because its an unlocked device?
but yeah this is a good question

Well, as quoted from their Service Agreement Summary:
WHAT ISN'T COVERED:
There are 4 notable exclusions to your coverage. (Refer to the Service Agreement for a full list.)
Accidental Damage: Unless you purchase ADH coverage, we don’t cover items that are damaged accidentally. This includes water immersion, drops, and spills.
Cosmetic Damage: We don’t cover cosmetic damage that doesn't interfere with normal use of your item, like damage to cases.
Accessories and Buyer-Replaceable Parts: We don’t cover accessories or parts that are meant to be replaced by the buyer, like earpieces and ink cartridges.
Software: We don’t cover software issues, including for computers, phones, and tablets.
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So I'd assume that if you hard bricked from an unlock attempt or something and they thought it was your doing, they wouldn't cover it.
My guess though is that they would overlook the unlock if you were sending it in because of manufacturing defect.
Just try not to let them know you're unlocked :silly:
The key is to withhold as much information from insurance companies as possible to ensure the highest chance of reimbursement!

Alpha52 said:
Well, as quoted from their Service Agreement Summary:
So I'd assume that if you hard bricked from an unlock attempt or something and they thought it was your doing, they wouldn't cover it.
My guess though is that they would overlook the unlock if you were sending it in because of manufacturing defect.
Just try not to let them know you're unlocked :silly:
The key is to withhold as much information from insurance companies as possible to ensure the highest chance of reimbursement!
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hmmm so even if the stock OS somehow locked up(i.e. 500 apps or rogue apps) or got queezy to the point u couldnt use it,they wouldnt fix it?
if they dont do software problems, and drops only if u have the extra protection, and dont do cosmetics(scratches/scrapes), what does the warranty cover? Just broken power and volume buttons?

SayWhat10 said:
hmmm so even if the stock OS somehow locked up(i.e. 500 apps or rogue apps) or got queezy to the point u couldnt use it,they wouldnt fix it?
if they dont do software problems, and drops only if u have the extra protection, and dont do cosmetics(scratches/scrapes), what does the warranty cover? Just broken power and volume buttons?
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Their base coverage covers manufacturing faults that arise after purchase.
Screen adhesion, light bleed and button issues seem to be the most common with the Infinity.
I don't have a warranty with them so I don't know from experience what they do and don't cover or how much you can get away with. I'm just basing everything off what I'm reading on their site.

I would say that since devices with unlocked bootloaders are not specifically excluded, that they would definitely be covered, at least under the "accidental" coverage plan... I also read an article on Pulse some time back that they *do* cover devices with unlocked bootloaders, but they don't specifically advertise that.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Flash should not void European Warranty

Hi
According to FSFE. I can't post outside link, sorry, but you can find it in its homepage
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
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So I guess that if you flash and some time later you have a problem, Asus must prove that the problem is caused by flashing the device.
What do you guys think?
Regards

It's a bit tricky.
You AGREE to the voiding of your warranty. It works the same as breaking the seal on a device. If you choose to break it, you choose to prematurely void your warranty. Simple as that. I know people refuse to read Readme's and EULA's, but it's all in there. Wether we agree or not isn't relevant. They're not breaking any laws.
But they also HAVE to offer hardware service for two years as per EU law.

ShadowLea said:
It's a bit tricky.
You AGREE to the voiding of your warranty. It works the same as breaking the seal on a device. If you choose to break it, you choose to prematurely void your warranty. Simple as that. I know people refuse to read Readme's and EULA's, but it's all in there. Wether we agree or not isn't relevant. They're not breaking any laws.
But they also HAVE to offer hardware service for two years as per EU law.
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It is "legally soft" to agree to anything that goes against (inter)naitonal law. If, for example, you sign a work contract in which you are paid less than the (European) minimum wage, it's still illegal, your consent notwithstanding. EDIT:in that sense, you cannot even void the warranty fully; only partly.
I'd think the onus is on ASUS actually proving to any appreciable degree that a certain issue is in fact caused by an unlock and/or flash. As you said, unlocking and/or flashing do not have a bearing on hardware issues like screen issues, housing clicking, microphones breaking and such. If you buy it under European warranty, you'll be covered for any such issue for two years after purchase. That's pretty am "period" at the end, hahaha -- although you might need a lawyer to pressure them a bit, or have verbal abilities yourself.

ElMonty said:
What do you guys think?
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Read the applicable laws, not the propaganda from either side.
It is perfectly OK for Asus to bind their warranty to any conditions they want (no repairs for defects that appear on Tuesday...), because it is a voluntary service and as long as they do not sell the devices directly to consumers it is irrelevant.
The seller is liable for repairs or replacement according to EU law, and that guarantee cannot be legally voided or reduced. However after 6 months, you as the customer must prove that the defect was already there when you bought it, which is usually difficult or impossible.

_that said:
Read the applicable laws, not the propaganda from either side.
It is perfectly OK for Asus to bind their warranty to any conditions they want (no repairs for defects that appear on Tuesday...), because it is a voluntary service and as long as they do not sell the devices directly to consumers it is irrelevant.
The seller is liable for repairs or replacement according to EU law, and that guarantee cannot be legally voided or reduced. However after 6 months, you as the customer must prove that the defect was already there when you bought it, which is usually difficult or impossible.
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You're absolutely right that after 6 months the potential for headaches and stomach ulcers grows exponentially. Here in Holland, you're pretty much covered even after that period for up to 2 years after purchase. It would not be that hard the argue that a screen issue does not arise because of unlocking, and the same goes for other issues that are clearly hardware-related. However, if you'd end up with a cooked processor (after overclocking) or a bad recovery wipe... well... you'd be on your own and would have to swallow the bill. It'd be OK crying a bit while chewing, though.

MartyHulskemper said:
It would not be that hard the argue that a screen issue does not arise because of unlocking, and the same goes for other issues that are clearly hardware-related.
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Clearly a screen issue has nothing to do with firmware flashing, but how do you *prove* that if the screen breaks after a year, it is only because it was already defective when you bought it, and not because you inadvertently sat on it?

_that said:
Clearly a screen issue has nothing to do with firmware flashing, but how do you *prove* that if the screen breaks after a year, it is only because it was already defective when you bought it, and not because you inadvertently sat on it?
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Wipe the butt marks? Just kidding, obviously. There's always a grey area, and that's where customer-friendliness comes in. Or not.