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Squaretrade Warranty for Nexus One

Just as a consideration, I thought I'd throw this out there. I was mildly concerned when I ordered a Nexus about the lack of Asurion insurance on T-Mobile. Checked with Squaretrade, since I have used them on other electronics purchases, and was very pleased to find they have a specific plan for the Nexus One. For $115 (special atm) you get a full 2 yr replacement or repair warranty for a one time premium with an at need $50 deductible. Normal failures like battery failure are not subject to deductible. Only con is they don't cover loss, you have to be able to send them back something broken. Being as I was paying about $8 a month for insurance on my G1 before, with a $150 deductible, a little quick math shows an amazing difference. My experiences with Squaretrade in the past have been wonderful, and I would recommend giving them a look.
http://www.squaretrade.com/pages/nexusone-landing?ccode=bs_war_quote

t-mobile gave me insurance through Asurion....

This is old news. Tmobile does cover the nexus one. Use search.

Dose it cover if I unlock the boot loader? I know Google (HTC) voids the warranty the second you do that. I want to be able to install Cyanogen on my Nexus One without the worry of not having a warranty. I have the G1 now and have had it for about a year now and I havent had any problems with it, but I've heard of people's N1's on at&t the screen is messed up look here.

thumbs said:
Dose it cover if I unlock the boot loader? I know Google (HTC) voids the warranty the second you do that. I want to be able to install Cyanogen on my Nexus One without the worry of not having a warranty. I have the G1 now and have had it for about a year now and I havent had any problems with it, but I've heard of people's N1's on at&t the screen is messed up look here.
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no it dont cover unlocked bootloader. it covers electrical, lost or stolen. worst comes to worst you just file stolen thru your insurance and buy a new one from them for $130 bucks. or should i say refurbished not new.

Lol. Well when I bought mine the T-mobile reps I talked to didn't really know what a Nexus One even was. I was however told that insurance through them was unavailable to me because the phone was sold through Google. Bad information or miscommunication is irrelevant, the SquareTrade Warranty is a far cheaper way to go. Though it doesn't cover loss, I spoke to them before buying it and was told in clear language that any claim due to unit damage from dropping, water, etc. was covered regardless of bootloader being unlocked. This would only be an issue with them if there was no physical damage to the unit. I'm not worried about bricking it, I'm worried about taking it with me when I go drinking. lol. Things tend to get run over.

It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.

OutlawPro said:
It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.
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Awesome. i use State Farm, so i'll have to look into that. good intel.

OutlawPro said:
It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.
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Any idea if you can purchase that type of insurance from State Farm without having another policy with them?

RussianSolja said:
no it dont cover unlocked bootloader. it covers electrical, lost or stolen. worst comes to worst you just file stolen thru your insurance and buy a new one from them for $130 bucks. or should i say refurbished not new.
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To clarify:
The Assurian policy doesn't cover unlocked bootloaders, only defect, theft and loss.
The Squaretrade policy (at least the one I bought for my N1) covers defect and accidental damage, and is agnostic to bootloader status (meaning they don't care if you unlock it).

jerhoyet said:
Any idea if you can purchase that type of insurance from State Farm without having another policy with them?
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Not 100% sure, but I think you can because my policy is not tied to any of my other policies. It's a standalone and the reasoning for it is, it you need to use it, it won't affect your regular insurance rates
If you have auto insurance, you should be able to get coverage through them. You might get better rates by having an existing policy too.
Just give any State Farm rep a call to find out and let us know what they tell you if you don't mind.

maxawesome said:
To clarify:
The Assurian policy doesn't cover unlocked bootloaders, only defect, theft and loss.
The Squaretrade policy (at least the one I bought for my N1) covers defect and accidental damage, and is agnostic to bootloader status (meaning they don't care if you unlock it).
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Helpful. I was originally told by the T-mo rep that Asurion wouldn't cover me, but I ordered on release day. lol. As for theft or loss, not possible. I will stick with Squaretrade and hope I never have to use it.

I'll cave in. Since I spent $529 for this phone, spending an additional $120 couldn't hurt to protect against damages. If I drop it and the screen cracks, they replace it reguardless correct? I just had a bad luck day, had phone in my basketball shorts with a clear hard case on it, while playing it fell out. Then when I got out of my car I forgot my phone was on my lap so down it goes again with the case. There are scratch marks on the bottom and top of the phone but doesn't bother me. It worries me that in the near future I might actually drop it by accident and it will be damaged. The 3rd time I dropped it, was when I went to put it in my newly purchased dock. So I've finished my bad luck for the day (hopefully)

*wonders why people will spend MORE for a LESSER insurance policy.

Mobile phone insurance companies?, UK only

Who do you recommend? Experience based on claims, thanks
I'm with CUSC but i've never had to claim, so i've no idea what they're like

id like to ask a question.
i sent an email to insurance2go asking something about their small print, which i later realised that all companies do it.
When they say: accidental damage, their inclination of damage, is literaly total damage, that the phone wont turn on, or the screen is shattered etc.
if you drop the phone and catch it half way ending up with a few scratches or a minor crack on the screen and send it off for repairs, the insurance company wont cover it, because they will say its: cosmetic damage and 9/10 companies do not cover that.
So in other words, if you drop your phone, you better hope its totally thrashed so that you may get the insurance to repair/replace it.
Also, they never seem to pay money. They always say: repair or replace with the similar/same/new or refurbished handset.
Why not give the money of the value of the phone at the time of damage and let me decide how to replace it?

So if you drop it, and the damage is bad but the phone still works, drop it again from even higher.

Ripley said:
So if you drop it, and the damage is bad but the phone still works, drop it again from even higher.
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yeah, sad, but thats what you have to do

Well I went with Protect Your Bubble in the end. Cue a barrage of bad experience posts...but I don't care, every company has disgruntled customers

Waste of money. If you have home contents insurance it will usually be covered under there.

One X with water damage. ATT Rep gave me warranty exchanged... am I screwed?

Dropped my HOX in the toilet 2 days ago. Let it dry out and it worked fine. Plugged it into a faulty car charger today like an idiot, and it fried my phone. Wouldn't charge, wouldn't turn on.
So I removed the red liquid damage sticker by the SIM card, took it to an ATT Device Center and they gave me a warranty exchange. The rep never asked me about water damage or drops and never even LOOKED for the sticker. He also never mentioned the disclaimer about how if it had physical/liquid damage then I would get charged.
I know when you do an exchange over the phone, the rep is required to have you agree to pay if they find physical/liquid damage. But at the warranty center today it was not even mentioned.
Am I in the clear? I can't see how they could back charge me when these terms were not even explained to me.

You're screwed
Sent from my HTC One XL using Tapatalk 2

superchilpil said:
You're screwed
Sent from my HTC One XL using Tapatalk 2
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You know this for sure? How can I be held liable if they didn't explain the terms of exchange?

roscoejackson said:
You know this for sure? How can I be held liable if they didn't explain the terms of exchange?
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They refurbish these things. They'll look inside at the service center and see corrosion/damage and trace it back to you. I can understand doing a warranty exchange for a permabrick (because service centers can fix those with JTAGs), but doing one for a physically damaged device is pretty grimey. That aside, you didn't ask for personal judgement.
TL;DR: I'd say you might be screwed.

roscoejackson said:
You know this for sure? How can I be held liable if they didn't explain the terms of exchange?
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They don't have to explain those terms, I do believe its in your contract. Or elsewhere, regardless its implied
You knew what you did. Removing the sticker. Plus how does a faulty car charger fry the phone? Maybe if it was still wet when you charged it
Sent from my HTC One XL using Tapatalk 2

superchilpil said:
They don't have to explain those terms, I do believe its in your contract. Or elsewhere, regardless its implied
You knew what you did. Removing the sticker. Plus how does a faulty car charger fry the phone? Maybe if it was still wet when you charged it
Sent from my HTC One XL using Tapatalk 2
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This.
It was dumb of you to plug it in after it fell in the toilet. You should have turned it off immediately, pried it open from between the screen and body, dried the obviously wet parts, and let it sit in a bowl of rice for days.
Again, the damage would be apparent as soon as they crack open the device in the service center. They'll open it up to see what went wrong, that's a fact.

You will be charged on your bill. I am a RSM for AT&T and we see this all the time. Even though the individual at the service center didn't look for water damage it will be found once the phone is stripped and refurbished. There will be corrosion inside and the internal LDI's will show red.
Sent from my HTC One X using xda premium

roscoejackson said:
Am I in the clear? I can't see how they could back charge me when these terms were not even explained to me.
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The terms are in your contract somewhere. And if they find that you took out the damage sticker, and they feel there was an attempt to defraud, they might even terminate your contract and hit you with an ETF.

Damn

Sucks to be you! Damn.

I think my odds are a little better than this.
If the terms are "in my contract somewhere" then why are the reps spoken to over the phone required to get you to agree to the physical/liquid damage disclaimer? Just a courtesy? I think not.
Regarding the "RSM" in here, I've learned that 90% of the time an AT&T employee knows less than my retarded uncle.

Did you come in this thread asking for advice, and then when you didn't like what people had to say, you started raging?
The answer is this: there is a chance they may not charge you. However, when the tech opens the phone to check for water damage (which i'm sure they do on 100% of warranty claims), they will see the water damage, and they *MAY* charge you for the replacement cost of the phone. Period.

The tech in the store won't open one, but speaking as someone who was a tech for both Sprint and Verizon, I'm telling you that if they're told it's not physical damage, when it gets to their repair center, they'll run tests to see what it is. They don't just throw out phones, especially if they're told it's not physical damage. They refurbish them and resell them. They will open it up eventually. I used to do it in store, but they'd also check in a repair center when we sent it out. We literally had a drawer full of envelopes with replacement phones for each customer (like prescriptions in a pharmacy) and another drawer where they'd go out. The store will get charged if they get lazy and say it's not physical and later it turns out to be physically damaged. They'll probably call you back to speak to you.
You came here asking a question. There's your answer. I'm not going to get into morals and ethics, but you should have added insurance and then waited and paid the deductible. It probably would be cheaper than if they find out and charge you.
Sent from my GT-I9300 using Tapatalk 2

roscoejackson said:
If the terms are "in my contract somewhere" then why are the reps spoken to over the phone required to get you to agree to the physical/liquid damage disclaimer? Just a courtesy? I think not.
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What are you going to do if AT&T adds a replacement fee onto your bill? Not pay it and watch them cut off your service?
In before the lock! :laugh:

My device was submerged in salt water (incident at the beach - don't ask what my phone was doing at the beach). I opened up the phone and bleached the water markers, they turned back to white. My phone also had damage to the housing near the charging port. I called and said I was having problems yadda yadda, they gave me the whole thing asking if it was water damaged I said no. Got a replacement device and have been fine.
It has been 5 months no charge etc.

chriscerv90 said:
My device was submerged in salt water (incident at the beach - don't ask what my phone was doing at the beach). I opened up the phone and bleached the water markers, they turned back to white. My phone also had damage to the housing near the charging port. I called and said I was having problems yadda yadda, they gave me the whole thing asking if it was water damaged I said no. Got a replacement device and have been fine.
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That's definitely something to brag about.

iElvis said:
That's definitely something to brag about.
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I am not bragging - I got lucky, but the OP asked a question and I was letting him know what happened to me in a similar situation.

If you don't get in trouble, the store that you screwed most definitely will get charged for the device. Whether or not that store comes after you is up to them.

Product F(RED) said:
If you don't get in trouble, the store that you screwed most definitely will get charged for the device. Whether or not that store comes after you is up to them.
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I fully understand that HTC will discover the LDI. My question was based on them being able to charge me even though they never explained those terms to me.
As far as ethics, I have little concern when it comes to large corporations who only care about their bottom line profit figures. When dealing with them, I too only care about my bottom line.

I'd change my name and move to another country if I was you.

FURIOUS at AT&T!

Sorry for the rant; but I have to vent!
I ordered my new Samsung Galaxy S4 on August 2nd. It got here 4 days later. It was in a Trdent Kracken case in minutes. Loved it! Screwed up and let the dreaded update pass through, so no root. Sucks to be me.
Sucked worse today. I have no idea how many times I used it this morning, but it's NEVER been dropped - in or out of the case. Kid gloves all the way. The phone is pristine. I went to a friends house and tried to use my flashlight on it, and no joy. (This was about 4 minutes after talking to him on it while I was on the way.) No nothing for that matter. My friend, who obviously has better sight than me said: "The face is cracked." No way! Went out into the sunlight to take a better look. WAY!
It wouldn't do anything. I took it out of the case and it was hot as hell. Removed the battery. Put the battery back in and on came the flashlight, but nothing else. I called AT&T and was told: "We only have a 14 day return policy, now." It will have to be handled under warranty. We'll be glad to ship you a REFURBISHED one STANDARD MAIL! Oh; and by the way, cracked screens aren't covered under warranty. That will be $639.00 on your next bill. It's physical damage. " Huh??? If I left the battery in the phone there would be a hell of a lot more physical damage, because FIRE causes physical damage, too. Not a concept that he understood.
Anyone have any suggestions? Similar experiences? I'm stunned. 100% stock battery, no mods, no nothing. If they think I'm going to pay for a factory defect, they're nuts. BTW; the "cracks" are under the screen. Weirdest thing I've ever seen. I have an attorney with one eye if they want to play drop the hammer. I've carefully photographed it from every angle to document the physical condition. Come Tuesday; I'll find someone who is able to examine the phone for abuse and issue a report - which I fully expect AT&T to call "physical damage".
Again; any ideas?
Thanks!

You can get Samsung to repair it for cheaper than the cost of a new phone. Search the forum and you will find similar cases and how much they paid for the repair. Or you could repair it yourself. Again, search the forum and you can see how much the parts cost (usually $200 - $250), where to buy them from, and tutorials on exactly how to make the repair. Of course, if you do it yourself, you need to be sure a cracked screen and / or Digitizer is all that is wrong with it or it might need addition parts / repairs. And, you also need to make sure you are comfortable doing repairs on your own. The tutorials / videos are pretty straight forward but I have herd that taking the screen / digitizer off of the phone can be tricky.
As far as the attorney goes, don't waste your time. Everyone (including AT&T) knows it would do you no good even if you really did try it.
Personally, I would let Samsung do the repair, since you already took the MF3 update you have nothing to lose. Again, if you are interested in this route, search the forum for more info. Good luck.

Nothing you can do unless you get a real sympathetic store manager to give you new one but that's rare especially if it's out of the 14 day return window . I would do what the other guy said and get it repaired by Samsung. It's cheaper and your warranty stays intact.
Get insurance on your phone next time. I never let customers out of my store without insurance because stuff happens.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Dang sucks. Bad batch. I dropped mine face first from standing to concrete. Scuffs on bezel but its going. Nothing wrong with the screen or anything

So sorry to hear that, sometimes it hits the fan and explodes all over the room. you can try to call samsung and see what can be done or if there is an at&t repair center near you prehaps you can show them in person what happened so they can see it IS a warranty issue. -paul

AT&T
No way in hell I'm going to pay one cent. This would not be my first entry into the civil arena. I bought the phone without a contract (full price) and have the unlimited insurance as part of my monthly gouge. So, what should I do? Run over it with my car? That WOULD be covered under my insurance.. But, a factory defect; no? Doesn't pass the sanity test. I know I may be banging my head against the wall, but; I'll fight them - and am 100% confident that I would prevail - but I'm tired of the AT&T "My Mistake; Your Problem" attitude.

OP, you will have to have a damn good lawyer. If you really push this, they might settle. That is a very small might. Also, there is root for MF3,just no recoveries yet.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Sometimes I've heard going over their heads to the people at the top is helpful. Look to email every VP and Chief X Officer they have with something like this. If you can't find a directory, figure out how they construct their emails and figure it out yourself. I've heard positive results come out of this many times - it's worth a shot!
Sent from my SGH-M919 using xda app-developers app

find your local at&t service center and go there. I had this happen with an s3, it developed a mysterious crack. I basically told the manager of the service center that if my phone is determined to be "out of warranty" because of a mysterious crack AND NO OTHER SIGNS OF DAMAGE (sorry for caps but that part is important) I would cancel my account. I got the manager to speak to someone in the warranty department and left there with an order for a refurb replacement and a written assurance that it in no way would be found to be out of warranty.
Glass, especially gorilla glass (I design high speed train parts - I deal w/ this stuff regularly), is subject to considerable internal stresses and ANY manufacturing defect such as a microscopic chip, edge scratch, or overheating from polishing is just a crack waiting to happen.
if that doesnt go anywhere call 611 and threaten to cancel, take it all the way to the retention department. they will make far more $$ off you if they ship you a new device and keep you vs. you paying ETF and walking away.

ssuitan
graydiggy said:
OP, you will have to have a damn good lawyer. If you really push this, they might settle. That is a very small might. Also, there is root for MF3,just no recoveries yet.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
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It doesn't take a good attorney to present the obvious. But, yes; I do have a good attorney. My point is: "Prove it!" I could care less if they settle, or not. I've been a communications design engineer for 32 years +. This is like obtaining a murder conviction based solely on eyewitness testimony. The onus is on THEM to prove that I am responsible.
Believe it or not; assuming you don't have a complete dolt for representation; THEY have to prove THIER point. If I strike first; I'm what's known as "The Plaintiff". THEY have to disprove MY claim!
It may suck to be me today, but; if they impose unreasonable sanctions against me - IE: cut off my service; it's going to suck a lot more to be them. Because then; I have punitive damages.
"Can You Hear Me Now; AT&T?" In a battle of wits against me, gentlemen (AT&T); YOU are unarmed!

I would take this directly to samsung and skip att here. you probably got a better shot of getting a replacement at samsung.

This could get amusing. AT&T is certainly ascarred! Good luck OP...if Luke could destroy the Death Star, I guess you could certainly take AT&T to their knees.
I still think I would go with the Samsung repair option and then get insurance.

OP, you are failing to see the bigger picture. If you take AT&T to court, they will bring their lawyers and Samsung's lawyers if they have any trouble taking care of it themselves. It is not the carriers problem. They sold you the device, this is considered a manufacturer defect. They are not the ones you want to get involved with. They could care less what you have been doing for a majority of your life. They are both huge companies with incredible legal teams. Unless you have been injured by the product they provide, you are not likely to get much of anything at all. Personally, I wouldn't go so far as taking this that far.
Also, take into account that the crack could be something that you did. Maybe it was in your pocket and you bumped into a chair, or you exposed it to pressure by sitting/squatting. Technically the burden of proof is not on the accused, it is on you to prove that you are not at fault, be it intentional or otherwise. Just like when someone gets accused of murder, it is up to the plaintiff to prove their guilt.
I am not saying that it is impossible for you to have a defective device. But there could be other unknown factors that you don't even know about.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
---------- Post added 1st September 2013 at 12:00 AM ---------- Previous post was 31st August 2013 at 11:54 PM ----------
I also believe that there is a line in the terms and conditions that states that warranty does not cover physical damage. You mentioned the battery. The battery and the device itself fall under two separate warranties. So your argument with the battery is null and void.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
---------- Post added at 12:03 AM ---------- Previous post was at 12:00 AM ----------
One more thing. Since you bought the device for MSRP outside of contract, it is no longer the providers problem.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

ntiJnomi
graydiggy said:
OP, you are failing to see the bigger picture. If you take AT&T to court, they will bring their lawyers and Samsung's lawyers if they have any trouble taking care of it themselves. It is not the carriers problem. They sold you the device, this is considered a manufacturer defect. They are not the ones you want to get involved with. They could care less what you have been doing for a majority of your life. They are both huge companies with incredible legal teams. Unless you have been injured by the product they provide, you are not likely to get much of anything at all. Personally, I wouldn't go so far as taking this that far.
Also, take into account that the crack could be something that you did. Maybe it was in your pocket and you bumped into a chair, or you exposed it to pressure by sitting/squatting. Technically the burden of proof is not on the accused, it is on you to prove that you are not at fault, be it intentional or otherwise. Just like when someone gets accused of murder, it is up to the plaintiff to prove their guilt.
I am not saying that it is impossible for you to have a defective device. But there could be other unknown factors that you don't even know about.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
---------- Post added 1st September 2013 at 12:00 AM ---------- Previous post was 31st August 2013 at 11:54 PM ----------
I also believe that there is a line in the terms and conditions that states that warranty does not cover physical damage. You mentioned the battery. The battery and the device itself fall under two separate warranties. So your argument with the battery is null and void.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
---------- Post added at 12:03 AM ---------- Previous post was at 12:00 AM ----------
One more thing. Since you bought the device for MSRP outside of contract, it is no longer the providers problem.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
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I'll take my chances. When a thermal defect occurred from the inside out - such as this; it's as plain as the peach fuzz on your chin. $639.00; or hundreds of thousands of dollars? It's sure not going to cost me that much. FWIW; I've taken Subaru (Fuji Heavy Metals) to court and won with far less obvious evidence. I'm just pissed at AT&T right now. Another FWIW: Samsung didn't sell me the phone. AT&T did. It rolls down hill. That's between them. Samsung ISN'T charging me for the replacement - AT&T is. Oops! Back to law school. Hopefully; they'll get their heads out of their collective asses and just say: "Well, Just damn!"

If you think it is worth all the trouble, that's on you. I think that logically, you should just bite the bullet and get it fixed out of your pocket, it would be a $200 fix and a weeks time vs possible thousands of dollars and potentially getting your ass handed to you over months and by that time I can bet that you would have already switched providers and got a new phone and spent more money. I would take the hit and be done with it.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Thats just pissed poor service on att and samsung.
I wonder how Apple would have handle the OPs issues.
Flame on
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Papi4baby said:
Thats just pissed poor service on att and samsung.
I wonder how Apple would have handle the OPs issues.
Flame on
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They wouldn't have to. They don't have this hardware defect. They focus on one phone so it's a lot easier to manage. Regarding the iPhone 4 reception quality defect, was handled well through updates and even offered a bumper case free for the trouble. Plus location and service provider also played a role in that situation.

Me experience
Where/when has ATT explicitly/implicitly approved the use of the Kraken case you are claiming to have had the phone in when the crack was observed? Could the additional heat buildup of being enclosed in that case have contributed to the crack? Could the liability for the damage somehow be transferred to the case manufacturer?
Aside from that, here is my personal experience with ATT:
I had purchased a Nokia Lumia 920 for full price from ATT back near last Thanksgiving. After 26 days, the LCD display developed a line of stuck pixels that no amount of resetting/etc would get rid of. I went to the store I purchased it from and explained the situation. They explained to me the 14 day return policy and that I would have to have it repaired/exchanged under warranty. Needless to say, I was NOT ok with getting a refurbished unit on a device I had paid over 500.00 for less than 30 days ago.
I called customer care and explained the situation. They said there was nothing they could do other than a warranty exchange. I explained that this was unacceptable and that if they couldn't do anything, I would like to speak with someone who could.
I was transferred to the "manager" who told me the same thing. I repeated that I was unwilling to accept that proposition, and that I needed to talk to the person who could help me.
I was transferred again, and was again told that warranty exchange was the only way. After 10 minutes of calmly (and this is key) explaining that I was NOT ok with their "customer service" they offered an alternative. They did an "early upgrade" and provided me with a new phone, waiving the upgrade and activation fee. The caveat here is that it reset my upgrade timer on that line, but I did get to keep the defective phone (which I sent off to Nokia for warranty repair).
The most important thing to remember with ATT customer support is that as long as you don't get hostile, they can not end the call without your consent. Keep pressing and hold your ground, and as long as you don't agree or get frustrated (outwardly, at least), they will eventually work with you to find a way to help.
Just my experience, good luck with whatever avenue you persue!

triumvirant has some good suggestions as well.
also, did you purchase the phone on a credit card? does that card give you some sort of purchase protection? you may want to give them a call.

Let's put this in to comparative perspective.
If you buy a vehicle and then 3 weeks later you notice a crack in the windshield, do you really think the dealer is going to pay for it? They won't give you a new vehicle, or even fix it. There's no proof that you can provide that it is a defect and came this way from the factory.
Same for your device - you cannot prove this is a defect without thousands, if not hundreds of thousands of dollars to examine the structural integrity of your device and prove it to the court/jurors. Without proof to show anything, you're SOL.
Just get it fixed, you'll have less gray hairs, and may live longer from less stress.
I think manufacturers should start placing pressure sensors within the devices to see whether people are telling the truth or not - we have no reason to not believe you OP, but then again, we've all been told as younglings "Never trust anyone."

Attempt to defraud the customers by Google?

Pixel community discussion thread: goo.gl/Mmywzn
Hey Everyone! Long post but if you’re a Pixel/Pixel 2 user (especially in India), you’ve to read this.
Off late, my Pixel 2 developed a weird technical snag with the charging port (ID: GL0007613). USB type C is supposed to be reversible but when I actually connect it in the reverse direction, it doesn’t charge and data transfer won’t work. I thought it was a minor issue and contacted Google support for help. They sent a technician home who was unable to figure out the issue and took it along with him to the local service center, they in turn shipped it to B2X Service Solutions India Pvt Ltd. Mumbai office for further inspection. After 4 days, I contacted Google support again to know the status and they said the issue is fixed and the phone is kept under observation. At this point, I was positive the phone will be returned in couple of days. I was surprised when I got an invoice on the same day which read there was a liquid damage inside the phone and I have to pay the amount to get it fixed.
When I asked them to show the proof of the liquid damage, they literally sent a picture they took in my home. They said the charging port turned green because of liquid damage. I inspected the image with Image processor and couldn't find a single green pixel. When I questioned them further, they said “We are instructed to do this, pay the money in 7 days or we’ll send the defective phone back to you”. I don’t know if it’s B2X or Google’s idea to defraud the customers by claiming a random defect which is not covered under warranty and squeeze money from the customers. As I didn't agree to pay the amount without any proof, they're sending my phone back to me.
I want to proceed legally but they're not even telling me whom should I address the legal notice to. If you’re like me who thought you'd get Premium service for spending your hard earned money on a phone which is "Made by Google", you may be wrong. Use your phones with utmost care and pray your phone doesn't develop any technical snag to avoid a horror story like mine. Thanks!

Pixel community discussion thread
goo.gl/Mmywzn

Liquid damage? In a waterproof phone? That sounds stinky for me! You shouldn't let this go!

IVBela said:
Liquid damage? In a waterproof phone? That sounds stinky for me! You shouldn't let this go!
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It's water-resistant, not water proof though.

I won't claim to say that I see water damage there. I also don't know policy on sending the customer pictures of the damage. I do know that these devices are water resistant and not waterproof. Any water damage in the phone will void the warranty as water resistance does not guarantee that water won't get inside the device. They have no way of knowing if you exposed the device to conditions beyond those in which the tested rating was given. My guess is that you get the phone back and have it looked at by a third party. If it indeed shows no water damage, you may have a case.

Yes, I'm sending them a legal notice.
IVBela said:
Liquid damage? In a waterproof phone? That sounds stinky for me! You shouldn't let this go!
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Yes but I know for sure that it never got in contact in water.
richii0207 said:
It's water-resistant, not water proof though.
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Thanks! They're sending me the picture of the phone because they shouldn't open the phone for inspection here in India. They don't repair, they just replace. My point is, just by looking at the port, they're deciding that it's liquid damage. I believe the evaluation is not properly and I'm being a scapegoat of their sloppy investigation.
donwhall70 said:
I won't claim to say that I see water damage there. I also don't know policy on sending the customer pictures of the damage. I do know that these devices are water resistant and not waterproof. Any water damage in the phone will void the warranty as water resistance does not guarantee that water won't get inside the device. They have no way of knowing if you exposed the device to conditions beyond those in which the tested rating was given. My guess is that you get the phone back and have it looked at by a third party. If it indeed shows no water damage, you may have a case.
Click to expand...
Click to collapse