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[Q] Transformer water damage, suggestions please.

Okay so I spilled some juice on this badboy and well it sat in the juice until I got home and realized. I immediately threw it in some rice (3 days) and thankfully it did dry out. The unit was working fine and fully functional except for obvious signs of water damage when the screen is own like splotches under the screen. And there is a clearly visible one (even when screen off) in the lower right corner. Some days later it stopped powering on all together. Here is where you all come in. Has anyone had to have their unit repaired third party? If so please suggest a third party fix. I am within my 30 days of purchase so do you think Best Buy or ASUS will repair/replace the unit? No, I don't have the extended warranty from Best Buy but I could still purchase it. Should I do that and file a claim in a couple months? How about purchasing a third party extended warranty then filing a claim in a couple months? Help me, help me PLEASE!

You can probably get it repaired, but I'm sure it will cost you unless you already have water damage protection. Accidents happen. If BB will let you get a policy now, go for it. But just know that you're basically committing fraud, as you'd have to lie about the date of damage.

seems like you already know what you want to do...you just need people to share the moral burden
getting it fixed by asus is prabobly going to require screen replacement, which is i think 50% of the cost of the device. at least this way, you can sleep at night.
or, just get a HP touchpad and hope the android port is a success.
on a completely absolutely unrelated note...i just want to brag about this, my TF keyboard's response is aboslutely on point right now...no lag, nothing.
Sent from my Transformer TF101 using Tapatalk

Check to see if it's covered by your home contents insurance, some sort of accidental damage clause.

just2great said:
Okay so I spilled some juice on this badboy and well it sat in the juice until I got home and realized. I immediately threw it in some rice (3 days) and thankfully it did dry out. The unit was working fine and fully functional except for obvious signs of water damage when the screen is own like splotches under the screen. And there is a clearly visible one (even when screen off) in the lower right corner. Some days later it stopped powering on all together. Here is where you all come in. Has anyone had to have their unit repaired third party? If so please suggest a third party fix. I am within my 30 days of purchase so do you think Best Buy or ASUS will repair/replace the unit? No, I don't have the extended warranty from Best Buy but I could still purchase it. Should I do that and file a claim in a couple months? How about purchasing a third party extended warranty then filing a claim in a couple months? Help me, help me PLEASE!
Click to expand...
Click to collapse
If you can still buy the warranty from Best Buy then buy that, then wait a bit and bring it in. Understand you will likely be without the unit for a long while as they attempt to get it repaired. Bringing it back to Best Buy in this state however would be wrong because you damaged it. The Best Buy plan allows you to damage your device and they will repair it, so while it may be morally questionable to buy the warranty after you do the damage, I would say it is less so than the other options. Understand that Best Buy has the right to refuse to sell you the warranty after the fact if you don't bring the device in first, so it is possible you won't even be able to buy it.

Home insurance job

magicdave26 said:
Home insurance job
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I agree, at least you already have that insurance. Or possibly renter's insurance if you're in that situation.

With home insurance the deducible may be higher than the cost of the device. Unless the device is scheduled, or you have a 'computer' clause that considers it scheduled even though it isn't. If this was a $2000 device then sure it would make sense, but for a $400 device it is unlikely home owners is going to help a lot.
The only reason I would advocate buying the warranty then using it through Best Buy is that if they are willing to sell it to you sight unseen it almost serves them right to get stuck with a repair like this. Have you bought a cell phone from them, they essentially advocate running over you phone when you want to replace it to use the black tie service. They are essentially selling abuse insurance with the understanding that most people won't do it. Which is why the extended warranty through them is so expensive. Most companies make a TON of money on extended warranties, very few of these warranties ever get used.
One thing I would not advocate is any deception on the part of purchasing the plan. If you have to sign anything saying it is in good working order, or you have to tell them it is in good working order then you should stop right there and walk out.

Cracked screen

Due to unresolved billing issues with T-Mobile and now to add injury to insult, the dang phone fell 2.5ft while i was getting out of the car...and guess what?
Gorilla glass is not all it's cracked up to be (pun intended)
Im thinking this is a final sign that i need to bail ship and move onwards.
What is an otherwise perfectly working stock G2X running GB worth?

Do you have the insurance on the phone? It covers drops.
Sent from my LG-P999 using XDA App

Nope, no ins. Never broke a phone before...normally pretty careful dude so didnt think it was necessary. I was really really surprised, especially how bad it shattered from a short fall.
Isnt there like a $50 deductable for that anyway? the Screen's + Digi go for less on ebay.

How about this one?
It doesn not say it has the digitizer is what's stopping me from pulling the trigger right now.
any opinion on this??
http://www.ebay.com/itm/LCD-Display...042?pt=LH_DefaultDomain_0&hash=item27c05e642a

I was under the impression that the two terms; touchscreen and digitizer could be used interchangably. I may be wrong though. That item would work in my mind but I would see what other members had to say.

Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.

So are they sending you a new one or just keeping yours?
Sent from my HTC Glacier using xda premium

I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!

Hendge said:
I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!
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Click to collapse
Your G2X is not unrepairable.
http://forum.xda-developers.com/archive/index.php/t-1207651.html
There is plenty of information on the internet about repairing it including videos on You Tube http://www.youtube.com/watch?v=wDUPPzbQKTI
Here's where to purchase parts http://www.repairsuniverse.com/lg-g2x-p999-screen-replacement-repair-parts.html
http://www.cell-phoneparts.com/lg-tmobile-g2x-touch-screen-digitizer-replacement-p999-p-623.html
http://www.globaldirectparts.com/SearchResults.asp?Search=p999
There are other sources of parts too.

People make this mistake all the time. Hardness and strength are not interchangable. Gorilla glass is hard, great for scratch resistance but terrible for shatter resistance.
Basic metallurgy. Applies to metals too.
Hendge said:
Gorilla glass is not all it's cracked up to be (pun intended)
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App

Corememory - I just received the phone back from it's authorized repair center and they say the phone was sent back to me "as is" because they do not replace phones, only repair...and mine in non repairable.
I will post the pic they sent if you still dispute it's fixable and undertstand circuit board repair or whatever the issue is.
TerryM - yes.My mistake as well as many others too. Also surprsing is in the reference thread posted it was also noted by another poster the extremely short fall it took to break.
Possibly the 'Gorilla Glass' is a worse alternative after all...more susceptble to shattering than Non gorilla or standard display glass.

Hendge said:
Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.
Click to expand...
Click to collapse
LG (and pretty much every other manufacturer) covers repairs for manufacturing defects. They have no responsibility to repair a phone that was broken otherwise, and there is absolutely no reason whatsoever to expect LG to do so.
Being as you didn't purchase insurance, that means you get to find someone to fix it for you, or fix it yourself. It isn't that difficult or expensive.
TL;DR: You broke your phone. You don't have insurance. Fix it.

Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.

Hendge said:
Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.
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If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.

Hendge said:
Screw t-mobile. The phone was great aside from the fragility.
Click to expand...
Click to collapse
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk

JaiaV said:
If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.
Click to expand...
Click to collapse
Not sure what exactly you are reading into...ive stated that the phone was dropped and was surprised the repair facility intimated their inability to repair.
Maybe i exagerrated when i mentioned i am normally careful. I am, but sheet happens and i have dropped other phones w/out damage. My first smartphone was the mytouch3g, it was dropped a few times from greater distances with only a few nicks and a crack in the casing. All i have is my own experience to draw from, and in this case the other thread posted where another member also complained about a short fall and the resulting damage. In my experience the phone is fragile due to completely shattering from a small fall!
I understand your lack of interest in my issues with T-Mobile. So all i can do is say: BEWARE
What i would REALLY like is info/help on determining if this phone is fixable. I assume i can go to simple mobile and buy a SIM or would anyone possibly l know if i quit on a contract with T-Mobile and could care less what they do to my credit, can i get on one of their pre-paid plans via wal-mart or something?
So, should i post the photo they sent me, take the phone apart and look for something?? how to save myself from ordering a display/digitizer and coming to the same conclusion as stellar?

lotherius said:
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk
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In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.

Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.
Click to expand...
Click to collapse
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.

JaiaV said:
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.
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Click to collapse
Hey, you seem to want to draw your own conclusions, nitpick and challenge whne i have no interest in any of that. Tell ya what, i was under impression you were trying to help. If so, check the pic stellar sent me today that i have attached and comment if you have any expertise on the subject.
If not, have a great night and myob next time

Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
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Click to collapse
Actually. If you read what I wrote, I mentioned that I dropped my phone onto onto limestone gravel and then proceeded to STAND ON IT. And I weigh 260 lb. Screen scratched but unbroken. Does that prove it is unbreakable? Nope. In any single incident all kinds of things are possible. I used to work for tmo, I know this firsthand. You'd be surprised, even with those old "indestructible" Nokias, how many people dropped their phones a "couple of feet" onto the carpet and ended up with something broke. It happens. Shut up and deal with it like a man.
Sent from my LG-P999 using Tapatalk

[Q] Verizon Warranty Exchange

I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.

Wulf01 said:
I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.
Click to expand...
Click to collapse
I've done plenty of warranty exchanges with Verizon. Best bet is to call Verizon and tell them what happened. Send the old one back. This way you don't feel guilty or have to lie about certain things. VZW won't care. Or another option is to just send it back without calling them. I'd advise you to call them though so they can note it in your account. They don't play as fast and loose as they used to. They sent me 2 HTC Thunderbolts and when I called they said I could sell one if I wanted to. It costs them a good amount of money per warranty exchange. That's why there is a $100 deductible now with the $10/mo warranty.
Sent from my Big Red M8

Attempt to defraud the customers by Google?

Pixel community discussion thread: goo.gl/Mmywzn
Hey Everyone! Long post but if you’re a Pixel/Pixel 2 user (especially in India), you’ve to read this.
Off late, my Pixel 2 developed a weird technical snag with the charging port (ID: GL0007613). USB type C is supposed to be reversible but when I actually connect it in the reverse direction, it doesn’t charge and data transfer won’t work. I thought it was a minor issue and contacted Google support for help. They sent a technician home who was unable to figure out the issue and took it along with him to the local service center, they in turn shipped it to B2X Service Solutions India Pvt Ltd. Mumbai office for further inspection. After 4 days, I contacted Google support again to know the status and they said the issue is fixed and the phone is kept under observation. At this point, I was positive the phone will be returned in couple of days. I was surprised when I got an invoice on the same day which read there was a liquid damage inside the phone and I have to pay the amount to get it fixed.
When I asked them to show the proof of the liquid damage, they literally sent a picture they took in my home. They said the charging port turned green because of liquid damage. I inspected the image with Image processor and couldn't find a single green pixel. When I questioned them further, they said “We are instructed to do this, pay the money in 7 days or we’ll send the defective phone back to you”. I don’t know if it’s B2X or Google’s idea to defraud the customers by claiming a random defect which is not covered under warranty and squeeze money from the customers. As I didn't agree to pay the amount without any proof, they're sending my phone back to me.
I want to proceed legally but they're not even telling me whom should I address the legal notice to. If you’re like me who thought you'd get Premium service for spending your hard earned money on a phone which is "Made by Google", you may be wrong. Use your phones with utmost care and pray your phone doesn't develop any technical snag to avoid a horror story like mine. Thanks!

Pixel community discussion thread
goo.gl/Mmywzn

Liquid damage? In a waterproof phone? That sounds stinky for me! You shouldn't let this go!

IVBela said:
Liquid damage? In a waterproof phone? That sounds stinky for me! You shouldn't let this go!
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Click to collapse
It's water-resistant, not water proof though.

I won't claim to say that I see water damage there. I also don't know policy on sending the customer pictures of the damage. I do know that these devices are water resistant and not waterproof. Any water damage in the phone will void the warranty as water resistance does not guarantee that water won't get inside the device. They have no way of knowing if you exposed the device to conditions beyond those in which the tested rating was given. My guess is that you get the phone back and have it looked at by a third party. If it indeed shows no water damage, you may have a case.

Yes, I'm sending them a legal notice.
IVBela said:
Liquid damage? In a waterproof phone? That sounds stinky for me! You shouldn't let this go!
Click to expand...
Click to collapse

Yes but I know for sure that it never got in contact in water.
richii0207 said:
It's water-resistant, not water proof though.
Click to expand...
Click to collapse

Thanks! They're sending me the picture of the phone because they shouldn't open the phone for inspection here in India. They don't repair, they just replace. My point is, just by looking at the port, they're deciding that it's liquid damage. I believe the evaluation is not properly and I'm being a scapegoat of their sloppy investigation.
donwhall70 said:
I won't claim to say that I see water damage there. I also don't know policy on sending the customer pictures of the damage. I do know that these devices are water resistant and not waterproof. Any water damage in the phone will void the warranty as water resistance does not guarantee that water won't get inside the device. They have no way of knowing if you exposed the device to conditions beyond those in which the tested rating was given. My guess is that you get the phone back and have it looked at by a third party. If it indeed shows no water damage, you may have a case.
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Click to collapse

One Plus 6 Dead screen .. No replacement

Its absolutely catastrophic to see that how Oneplus 6 customer care is looting their patrons. I bought oneplus 6 on launch date in India and one fine day while music was playing , screen went blank - Absolutely blank.Those all rest of functions are working fine. It wasn't dropped anywhere - There are no scratch even on the screen and now when i sent to customer care - they found some broken LED inside and putting a blame on me . I asked them that screen doesn't even have a scratch or there are no impression on body anywhere on this which they mentioned that its my problem and shamelessly denied to replace the fault LED and asking me thefty amount to replace the faulty device.
I am so upset to hear on this and I am planning to file a law suit now , because its upsetting to see that even if mobile doesn't have any kind of physical damage proof how can company put a blame of user on internal damage . There are no scratches, no imprint and display just gone !!!
I feel cheated and looted and I am seeking help to escalate this matter further .

You don't have accidental damage protection enabled which came complimentary?
I never had any such issue with service of oneplus.
I had complimentary adp on op3 and intentionally broke my screen after 6 months of usage to see how things work with servify.
Registered request on app and they mailed me an insurance claim form.
Submitted the phone to service centre and got my phone back after 3 days with a new display.
Bill was of Rs 9600 but all I had to pay was Rs 750.
Zero hassles no questions asked.

Me too
v4uluv2004 said:
You don't have accidental damage protection enabled which came complimentary?
I never had any such issue with service of oneplus.
I had complimentary adp on op3 and intentionally broke my screen after 6 months of usage to see how things work with servify.
Registered request on app and they mailed me an insurance claim form.
Submitted the phone to service centre and got my phone back after 3 days with a new display.
Bill was of Rs 9600 but all I had to pay was Rs 750.
Zero hassles no questions asked.
Click to expand...
Click to collapse
I too claimed accidental replacement plan.......but i didn't intentionally break it

v4uluv2004 said:
You don't have accidental damage protection enabled which came complimentary?
I never had any such issue with service of oneplus.
I had complimentary adp on op3 and intentionally broke my screen after 6 months of usage to see how things work with servify.
Registered request on app and they mailed me an insurance claim form.
Submitted the phone to service centre and got my phone back after 3 days with a new display.
Bill was of Rs 9600 but all I had to pay was Rs 750.
Zero hassles no questions asked.
Click to expand...
Click to collapse
How to do that ? I bought the mobile from Amazon .. I dont remember having such protection policy coming as complimentary !

TeenaKohli1986 said:
Its absolutely catastrophic to see that how Oneplus 6 customer care is looting their patrons. I bought oneplus 6 on launch date in India and one fine day while music was playing , screen went blank - Absolutely blank.Those all rest of functions are working fine. It wasn't dropped anywhere - There are no scratch even on the screen and now when i sent to customer care - they found some broken LED inside and putting a blame on me . I asked them that screen doesn't even have a scratch or there are no impression on body anywhere on this which they mentioned that its my problem and shamelessly denied to replace the fault LED and asking me thefty amount to replace the faulty device.
I am so upset to hear on this and I am planning to file a law suit now , because its upsetting to see that even if mobile doesn't have any kind of physical damage proof how can company put a blame of user on internal damage . There are no scratches, no imprint and display just gone !!!
I feel cheated and looted and I am seeking help to escalate this matter further .
Click to expand...
Click to collapse
The issue is, displays CAN 100% crack on impact even if the glass itself doesn't get a single scratch. There is no way to know for sure if you dropped it or not and it is physical damage so you're out of luck... Also, let's be real, you ain't filing any lawsuit lol.
I'm sorry but I don't think there's anything you can do.

-Ric- said:
The issue is, displays CAN 100% crack on impact even if the glass itself doesn't get a single scratch. There is no way to know for sure if you dropped it or not and it is physical damage so you're out of luck... Also, let's be real, you ain't filing any lawsuit lol.
I'm sorry but I don't think there's anything you can do.
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Click to collapse
Yeah I am being real .. that I will be in couple of days if i wont get the required !!! Aint up for this kind of money and sick device manufacturing !!!
Thanks for Empathy

TeenaKohli1986 said:
Yeah I am being real .. that I will be in couple of days if i wont get the required !!! Aint up for this kind of money and sick device manufacturing !!!
Thanks for Empathy
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Don't take it the wrong way. I definitely hope that somehow they fix it without charging you. However what I told you is true. Displays can crack underneath the screen even if the glass itself is 100% like new. You might be telling the truth but there is no way to verify it. They have absolutely no way of knowing so yeah... Maybe try reaching out to their social media staff through Twitter or FB and politely ask them if they can help you out. Other than that.. there aren't many options.

-Ric- said:
Don't take it the wrong way. I definitely hope that somehow they fix it without charging you. However what I told you is true. Displays can crack underneath the screen even if the glass itself is 100% like new. You might be telling the truth but there is no way to verify it. They have absolutely no way of knowing so yeah... Maybe try reaching out to their social media staff through Twitter or FB and politely ask them if they can help you out. Other than that.. there aren't many options.
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Hi, I am not taking it in a wrong way either ... and I understand the technicality also .. What made me frustrated is there customer support is even worse.. I asked them to give me atleast some waver off since its not my fault either as my phone has no impression of fault and its a big amount to ask for.. but they give a dead ear .. Its so upset .. I never had any issue with iphone before ... This incident left a bad taste in my mouth . On other side yeah I am trying to escalate on social media .... Let me know if you know other strong medium of escalation where they can act on my plea

TeenaKohli1986 said:
How to do that ? I bought the mobile from Amazon .. I dont remember having such protection policy coming as complimentary !
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Well Oneplus provides ADP with every phone. It started with Oneplus 3.
But you need to register that within 15 days of your mobile purchase.
No matter you buy from Amazon or Oneplus site you do get that ADP with both.
Just visit the oneplus 6 page and see the offer section you will find the ADP one listed there.
Free 12 month Accidental Damage Insurance (powered by Kotak 811)
https://www.amazon.in/OnePlus-Mirror-Black-64GB-memory/dp/B0756Z43QS
Sad that you missed that part and did not register for it.

OP Customer service in the USA is a joke. Luckily, I had a much smaller issue of ordering a new OP6 along with a tgsp directly from OP but I ended up receiving the screen protector all shattered (possibly damaged in the transit, phone was fine). Customer service tried to blame me. I countered their blame by asking how do I know that you did not send me the broken screen protector? They said, " We will never go this." And I said if you don't trust my "never" why should I trust yours? Filed a claim with Paypal and got the refund. I don't think their customer service reps are properly trained or have an actual authority to make decisions. Well, when you buy a top notch phone at a cheaper price point, something got to give and in this case it's customer service.

spending thousands on a lawsuit over a 500 dollar phone?
sure, that makes sense
contact Amazon and ask them to help you.

+1
was thinking the same last night when i read the lawsuit thing. oneplus rep thinking , sure you are

TeenaKohli1986 said:
Yeah I am being real .. that I will be in couple of days if i wont get the required !!! Aint up for this kind of money and sick device manufacturing !!!
Thanks for Empathy
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Click to collapse
Lawsuit will cost you way more than a screen dude get real.