Related
Hopefully this is not a trend...
My daughter, who is away at school, received a notice on her phone a couple of weeks back that there was an updated available. She was a bit nervous about doing it so waited until she was home over the weekend a week and a half ago and asked me about it. I told her to go ahead and do it. She hit the button to install the update. It downloaded, displayed an error message and the phone turned off. It wouldn't turn back on. We searched a bit, tried all the known key combinations to reset it, but it was a brick.
So the next day I headed over to the AT&T store. They tried a few things and agreed that it was dead. They checked the phone over and stated there was no physical or water damage. They contacted the warranty center over the phone, arranged for the return and handed me the phone handset to agree to terms. Turns out the only way they would warranty the phone is if I sent them the phone and agreed, in advance, to pay $459 if they decided it was not a warranty issue. I asked for clarification, repeated what had happened, and they just kept saying that was the requirement. I mentioned that the store rep and manager had already checked the phone, that there was no physical or water damage, and tried to understand why I would still have to agree to these terms. I asked if they would just agree to send the phone back if there was any other problem. They just kept repeating the same thing, I had to agree to the $459 potential charge with no recourse. They kept stating that I "would probably not be charged." I would not agree and asked the agent and manager on duty if there were any other options. They mentioned an AT&T service center about a half an hour away.
The store wrote me a referral to the service center and told me they could replace the phone on the spot. So off I went. A half an hour car drive and a wait in line and I was informed by the service center staff that they do not stock the Captivate and it would have to be returned to a warranty center. I said, do it. They said, no, I have to return it and that meant -- you guessed it -- agreeing to the same terms. Needless to say I was a bit frustrated at this point. So a half an hour drive home to cool off... or not.
The following day I started searching and found stories of people getting warranty service through Samsung. Wondering what their warranty terms are, I phoned Samsung's number. After repeating the phone death story, they said it was a warranty issue and emailed me a shipping label to send it back. Happy that things were looking up, I boxed it up and sent it off.
Fast forward a week and I just received a notification from Samsung that the phone is being returned, unrepaired. Here is the verbage used:
"Original Problem:
Technical Inquiry
Power
No Power Up
Problem found:
CORROSION, LIQUID DAMAGE
ABUSE / CORROSION
Solution:
BER
BER (Beyond economical Repair) Comments:
An attempt was made to repair your phone which was liquid damaged. This repair was unsuccessful due to excessive corrosion, or the failure of related components. The factory warranty has been voided."
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I get on the phone with Samsung, inform them the phone has never been wet, that both I and the AT&T folks looked at it and the water indicators showed no exposure. They explained that their service personnel do "a very thorough inspection" and that is their determination. Done. Discussion ensued, but there was absolutely no willingness on their part to take another look at the phone, explain further, or otherwise help.
So I'm out $200 plus a two-year contract or ETF fee with AT&T on a three month old phone. My daughter is quite meticulous with this sort of thing and trustworthy and tells me the phone has not been wet. I believe her. The liquid indicators agree. The phone died during an update that I now see is notorious for bricking phones. Both AT&T and Samsung would rather push it off on a customer than stand behind their product. I've been a Cingular/AT&T customer for over ten years, but apparently that's irrelevant.
So that's my story. Consider yourself warned.
BTW, if anyone figures out how to "unbrick" a phone in this state (won't turn on at all after failed update) I'd love to hear about it as the phone is physically fine.
Should have dealt with wal-mart, I got my captivate from wal-mart and for whatever reason my usb port stated that it was connected all the time. I could not boot my phone without physically plugging in and waiting for the battery charge indicator to come on. If I tried to get into recovery mode it would automatically boot into download mode so this told me that there was an actual physical problem with my usb port somewhere somehow. Took it to wal-mart explained to them what was going on they replaced it on the spot no questions.
That's odd. Happened to me too and att store exchanged it right away. Did you purchase it from att or a retailer? If from att, call cs, they will replace it. If you didn't buy from att, you are stuck with samsung...
Sent from my SAMSUNG-SGH-I897 using XDA App
You get 1-year warranty from AT&T, not Samsung. And the terms you mentioned are normal terms for warranty exchange. Typically, they mail you the replacement, a refurb, with mailing labels and instructions for you to mail back your old phone. Track the mail and make sure your phone arrived at AT&T facility and you're done. If the phone is lost in the mail or you failed to mail it back in time, you will be charged by that amount.
Nothing special. That's how warranty exchange works all the time. Many here has made exchanges couple times.
qwertyaas said:
That's odd. Happened to me too and att store exchanged it right away. Did you purchase it from att or a retailer? If from att, call cs, they will replace it. If you didn't buy from att, you are stuck with samsung...
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Click to collapse
Yes. Purchased at AT&T retail store. Returned there with the problem. They would not replace it at the store. Their terms were that I had to agree to potential $459 charge with no recourse if they determined that it was not a warranty issue before they would issue an RMA. Spoke with CS on a telephone while in the store. The store employees had already checked the phone for damage and found none.
foxbat121 said:
You get 1-year warranty from AT&T, not Samsung. And the terms you mentioned are normal terms for warranty exchange. Typically, they mail you the replacement, a refurb, with mailing labels and instructions for you to mail back your old phone. Track the mail and make sure your phone arrived at AT&T facility and you're done. If the phone is lost in the mail or you failed to mail it back in time, you will be charged by that amount.
Nothing special. That's how warranty exchange works all the time. Many here has made exchanges couple times.
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Click to collapse
I've never been asked to agree to the replacement price of a new item before they even looked at the inoperable one. A reasonable bench charge, sure, but that they will just charge me for a new one if they so decide with no further notice. I don't think so. And I was returning the phone first, there was to be no cross shipment. Those terms are why I turned to Samsung as the manufacturer and based on their warranty which you can find here: http://www.samsung.com/us/support/s...d_mdl_cd=SGH-I897ZKAATT&prd_mdl_name=SGH-I897
a golden rule to buying from ATT just so you will know. Always buy the 4.50 a month insurance they add it to your bill and you hardley even notice the difference...that way if there is an updat to the phone and you try it and it bricks you phone you can get it replaced for about 50.00 through there insurance dept.
stewart2568, Thanks for the suggestion. I don't think I'll be buying any more phones from AT&T, though.
stewart2568 said:
a golden rule to buying from ATT just so you will know. Always buy the 4.50 a month insurance they add it to your bill and you hardley even notice the difference...that way if there is an updat to the phone and you try it and it bricks you phone you can get it replaced for about 50.00 through there insurance dept.
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Actually the replacement fee with AT&T insurance on the Captivate is $ 125.00.
jmore said:
I've never been asked to agree to the replacement price of a new item before they even looked at the inoperable one. A reasonable bench charge, sure, but that they will just charge me for a new one if they so decide with no further notice. I don't think so. And I was returning the phone first, there was to be no cross shipment. Those terms are why I turned to Samsung as the manufacturer and based on their warranty which you can find here: http://www.samsung.com/us/support/s...d_mdl_cd=SGH-I897ZKAATT&prd_mdl_name=SGH-I897
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It pains me to say it but AT&T warranty department is much better than Samsung warranty department. You're just simply mis-understood the terms. A lot of ppl here on the board get their replacement just I described above.There is no cross shipping. They ship to you first, then you mail your back. Of course you have to agree to certain payment in case you never mailed yours back. And they always insist on inspect the phone for water damage before finally grant you warranty. That's just normal practice of buziness. You certainly have the option to ask the phone back instead of pay the $500 charge if they deny your warranty.
So far I didn't see any evidence that AT&T denied your warranty. You're just in a panic mode. Dealing with inpetent Samsung support doesn't help much. FYI, the phone you bought is AT&T branded which means AT&T take care of all the support and services. You can talk to Samsung all you want, you will just get run around like already have.
This is like how Samsung wanted to charge me for their product failure. It was just a month after I got my Captivate and one of the volume rocker buttons got stuck. I called Samsung to have it fixed, and they said it was "physical" damage. The guy said he could transfer me so I could find out how much it would cost, but that he needed to take my credit card first... WHY would customer service take your credit card number BEFORE they told you the cost??
Anyways, it caused me to open the phone up myself just to fix the button, instead of Samsung having my credit card number before I knew what I'd be paying them.
foxbat121 said:
It pains me to say it but AT&T warranty department is much better than Samsung warranty department. You're just simply mis-understood the terms. A lot of ppl here on the board get their replacement just I described above.There is no cross shipping. They ship to you first, then you mail your back. Of course you have to agree to certain payment in case you never mailed yours back. And they always insist on inspect the phone for water damage before finally grant you warranty. That's just normal practice of buziness. You certainly have the option to ask the phone back instead of pay the $500 charge if they deny your warranty.
So far I didn't see any evidence that AT&T denied your warranty. You're just in a panic mode. Dealing with inpetent Samsung support doesn't help much. FYI, the phone you bought is AT&T branded which means AT&T take care of all the support and services. You can talk to Samsung all you want, you will just get run around like already have.
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I asked for clarification on the terms, explained them back as I understood them, and the phone representative confirmed that I had to agree to the charge if they determined it was not a warranty issue. I specifically asked about the option of them just returning the phone instead of charging me for a new one and two different individuals, one on the phone and one in the service center, told me that they could not modify the terms in that way. Interestingly, I asked the phone rep for a copy of the terms in writing, as I was dumbfounded by her reading of them, and she refused to provide me a copy saying she did not have the capability to do so. (huh?!)
I have to disagree about panic mode. I am irritated, but have basically written off my loss at this point. You are right that AT&T did not deny the warranty, as I wouldn't agree to the terms up front to even get to that point. The phone is clearly branded by both AT&T and Samsung. Samsung didn't give me much run around, just went through their process and gave me the response "The factory warranty has been voided." Nice. Once I get the phone back, I will be doing a tear down to see if I can find any evidence of water damage or corrosion. I know that the indicators showed none before the phone was shipped to Samsung and from my discussion with them apparently still didn't when they had it.
I really only posted here so that others could be made aware. If these sorts of problems are common, perhaps something can be done. I've asked both AT&T and Samsung reps for further recourse and have been offered none. So in my case, I'm at a dead end. I'm moving on, checking on my ETF and considering my options regarding a new phone or a new carrier.
Im really sorry to hear you were treated so unfairly. Im an AT&T rep for Radioshack, and I know a few tricks for anyone who has this problem or any other unjust hardware exchange problems.
First, like that other guy posted, shop at Sams Wal Mart or Radioshack for cheaper prices, no mail ins and painless exchange policies.
Second, if you still can't get an exchange, call customer service and chose option 4. (Cancel service) This ofcourse is a bluff. Tell them that they can help you or your family is going yo Verizon. This is how I got them to exchange my Tilt I bricked for 80$ instead of 450$.
Third, If you go to the right Radioshack, they will ship it, straight to Samsung free of charge. Most stores don't know how but all have the ability. Just tell them to ship under NARDA.
Sent from my SAMSUNG-SGH-I897 using XDA App
jmore said:
Hopefully this is not a trend...
My daughter, who is away at school, received a notice on her phone a couple of weeks back that there was an updated available. She was a bit nervous about doing it so waited until she was home over the weekend a week and a half ago and asked me about it. I told her to go ahead and do it. She hit the button to install the update. It downloaded, displayed an error message and the phone turned off. It wouldn't turn back on. We searched a bit, tried all the known key combinations to reset it, but it was a brick.
So the next day I headed over to the AT&T store. They tried a few things and agreed that it was dead. They checked the phone over and stated there was no physical or water damage. They contacted the warranty center over the phone, arranged for the return and handed me the phone handset to agree to terms. Turns out the only way they would warranty the phone is if I sent them the phone and agreed, in advance, to pay $459 if they decided it was not a warranty issue. I asked for clarification, repeated what had happened, and they just kept saying that was the requirement. I mentioned that the store rep and manager had already checked the phone, that there was no physical or water damage, and tried to understand why I would still have to agree to these terms. I asked if they would just agree to send the phone back if there was any other problem. They just kept repeating the same thing, I had to agree to the $459 potential charge with no recourse. They kept stating that I "would probably not be charged." I would not agree and asked the agent and manager on duty if there were any other options. They mentioned an AT&T service center about a half an hour away.
The store wrote me a referral to the service center and told me they could replace the phone on the spot. So off I went. A half an hour car drive and a wait in line and I was informed by the service center staff that they do not stock the Captivate and it would have to be returned to a warranty center. I said, do it. They said, no, I have to return it and that meant -- you guessed it -- agreeing to the same terms. Needless to say I was a bit frustrated at this point. So a half an hour drive home to cool off... or not.
The following day I started searching and found stories of people getting warranty service through Samsung. Wondering what their warranty terms are, I phoned Samsung's number. After repeating the phone death story, they said it was a warranty issue and emailed me a shipping label to send it back. Happy that things were looking up, I boxed it up and sent it off.
Fast forward a week and I just received a notification from Samsung that the phone is being returned, unrepaired. Here is the verbage used:
I get on the phone with Samsung, inform them the phone has never been wet, that both I and the AT&T folks looked at it and the water indicators showed no exposure. They explained that their service personnel do "a very thorough inspection" and that is their determination. Done. Discussion ensued, but there was absolutely no willingness on their part to take another look at the phone, explain further, or otherwise help.
So I'm out $200 plus a two-year contract or ETF fee with AT&T on a three month old phone. My daughter is quite meticulous with this sort of thing and trustworthy and tells me the phone has not been wet. I believe her. The liquid indicators agree. The phone died during an update that I now see is notorious for bricking phones. Both AT&T and Samsung would rather push it off on a customer than stand behind their product. I've been a Cingular/AT&T customer for over ten years, but apparently that's irrelevant.
So that's my story. Consider yourself warned.
BTW, if anyone figures out how to "unbrick" a phone in this state (won't turn on at all after failed update) I'd love to hear about it as the phone is physically fine.
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Click to collapse
Assuming that the phones hardware is is working condition you should first try to put the phone in download mode. To do this first hold down BOTH volume keys simtulaniously and plug in the usb coard to the charging jack on the phone while it is attached to a computer. If you see a yellow man holding a shovel with yellow writing saying download you can recover this device. If you get this far post here and we can show you how to reinstall the ROM.
Best of luck
Samsung was right... AT&T warranty terms still ridiculous
Samsung was right and has my sincere apology. I got the phone back from Samsung service and disassembled it. It looks like liquid got into the USB port. It appears to have been a very small amount, perhaps a single drop. There is some corrosion internally on the connector between the back of the port and the PCB. That is the only damage I see, but it would have been enough to short the connection. There was no indication of water elsewhere in the phone.
I am still dumbfounded by AT&T's warranty policy. I have spoken with two more individuals at AT&T about the policy and they stand firm. You must agree to a full charge replacement of the device before they will even determine if it is under warranty or not. If they determine it's under warranty, all is well. If not, you pay for a new device, whether you want one or not. :-(
Anyway, sorry Samsung. A few more details about what you found would have been nice, but you're still OK with me. I have nothing nice to say to you, AT&T.
Oh, and keep that little door over the port closed when you can... it could save your phone.
Still sounds fishy to me. You had a working phone before the update, so why is the cause of the failure water damage. Was your daughter doing the update outside in the rain?
I deal with AT&T all day, on a day to day basis. They are pain as many of you already know. You might want to try this, if you have a Facebook account, become a fan of their page and then post up your experience/situation for everyone to see. It might just put some heat on them. Hopefully, a competent Rep could help with a resolution. Just a suggestion.
I actually prefer AT&Ts warranty as opposed to using a manufacturer. At least they send you the replacement phone first so you are not out a phone for at least a week.
I remember sending my Xperia X1 into SE, it took 3 weeks and when I finally heard back from them they they informed me my phone had liquid damage. Similar story: they sent pictures of the corrosion back with my old phone and there was a tiny spec of rust.
rajendra82 said:
Still sounds fishy to me. You had a working phone before the update, so why is the cause of the failure water damage. Was your daughter doing the update outside in the rain?
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As odd as it sounds the voltage level could of fluctuated up high enough to cause the short and fry the port among other things.
jmore said:
It appears to have been a very small amount, perhaps a single drop. There is some corrosion internally on the connector between the back of the port and the PCB. That is the only damage I see, but it would have been enough to short the connection. There was no indication of water elsewhere in the phone.
Oh, and keep that little door over the port closed when you can... it could save your phone.
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Click to collapse
I had the same problem as another poster, with the toilet incident.. except the water wasn't so clean *cough*
Anyway, I have the same recommendation.
KEEP YOUR CHARGING PORT SHUT WHEN NOT IN USE!
I'm positive it would have saved my phone from water damage for the tenth of a second it took me to ninja snatch it from submersion. Same situation; none of the litmus papers (water damage indicators) were red.
The only additional advise i can give is to buy the third-party insurance that AT&T offers at some locations at the time of purchase (or know someone that will sign you up for it afterwards). It covers water damage it's $5.99/month and the deductible is $75 for smartphones.
Oh and don't bother with the Mobile Locate service AT&T offers..Theft Aware does that and way more, AND it's like $6 ONCE!
EDIT: yea i thought about that too. It seems kinda strange that it only went berserk during the update. Maybe a wire in the phone only gets used when doing something like an update and when it had voltage applied to it..it fried
So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
javolin13 said:
So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
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I see why your frustrated, but having a remanufactured phone isn't so bad. The reason why I say that is because they are gonna do there honest best to try and fix the known issues that 90% of the G2x owners are experiencing. I just gotten a remanufactured phone and I can honestly say I have no screen bleeding issues at all! I also have no scratches either! Although I do understand your frustration about paying monthly on insurance and getting a used phone.
Sent from my LG-P999 using XDA Premium App
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
TurboTsi said:
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
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Not to jump off topic, but you own a Talon or a Starion? I love DSM.
Sent from my LG-P999 using XDA Premium App
You should not be able to tell the difference between reman and brand new from Asurion. If you can you definitely have a right to complain. I wouldn't worry about the second phone being in bad shape too, that must be a total fluke. As far as how much premium you have spent on insurance since whenever date, all that is irrelevant. You should receive the same level of indemnity as the guy who signed up for his policy 6 months ago. Some people pay their whole lives and never need to make a claim. Insurance is simply peace of mind. The insurance company bears the majority of risk when they write policies. You pay a tiny amount monthly and they will give you a $500 phone for $130 any time you jack your **** up. You burn through 2 insurance replacements and Asurion has lost money most likely writing your policy.
Anyway, you have a right to ***** about them sending you a messed up refurb, and they have a responsibility to make it right. Good luck.
Sent from my LG G2x
I've only had 1 insurance replacement with a Behold back in the day and it looked brand new! So I think they shipped you the wrong phone!
....
I'd say get another replacement. They weren't lying when they told you about their QC procedure; your example is simply one that got overlooked. A mistake, an exception. Something that almost certainly won't happen again.
I had T-Mobile since voicestream and Asurion since it they got with T-Mobile and after loosing my phone and my wife hers years after I did I've never had that happen .....my question is y even put a battery in and chrage it if there was damage on the phone already I woukdbif just saw it packed it right up and called Asurion .......I even had them replace me my nexus one after I dropped it and broke it and I bought that from Google not from T-Mobile ........
Sent from my LG-P999 using XDA App
Refurbs usually run real well since they fixed the problems
Dsm all day! When it wants to run....
Call back and get the replacement, shouldn't take more than two days
Sent from my LG-P999 using XDA App
So my mom managed to bend the prongs in the charging port so she cant charge her MT4GS.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? She spent a lot on this phone back in August and she would hate for it to be useless already.... -_-
Tell them that the touch screen isn't responding and freezes a lot that's it.
Sent from my T-Mobile G2 using XDA App
And do it over the phone instead of going in.
Thats not right Xo My dad works in construction. He got a Otterbox Defender Series for his GSII. He wanted to test is out, ran it over with a semi. Screen broke got a huge crack #phone worked perfectly# they replaced it. Just say that your earphone jack wont work. The camera freezes. Youve restored it. Then it worked for a while, but it started acting up. Blame it on the software.
Sent from my myTouch_4G_Slide using XDA App
Since this device charges over the micro-usb connection, you're telling me she managed to break the internal connector?
That takes talent. You have to really try to break that. Really force the UBS plug in backwards.
I hate to tell you but unless she has insurance on it, she's screwed. Even if they process a warranty, if they find physical damage (and what you described is certainly physical damage) they will consider the device out of warranty and charge her account the out of warranty fee.
These devices are reviewed by a team given specifications by the manufacturer to look for specific things that the manufacturer deems physical damage, liquid damage, excessive use, etc.
Sent from my myTouch_4G_Slide using XDA App
itsomaryo said:
.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? ....
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I didn't want to come off as a **** and tell you to suck it up and pay for it, but the thing is, she did break it and T-Mo or HTC shouldn't be on the hook for the cost of replacement.
Blue6IX said:
...
"big snip"
...
If this is in fact the case, USB host support will probably be much trickier to implement, and a lot more risky to use. A hardware pathway will always be what it is. Software is more fickle, and has to be very closely checked and managed when dealing with something like this. If it's software that's regulating your power flow, you can very easily send too much to the wrong place and permanently break something.
Breaking a whole series of phones because we were too eager to release software that wasn't tested thoroughly enough would be a heavy blow to manufacturers agreeing to ship devices with S-OFF bootloaders.
I don't know if people have read up on that struggle, but one of the primary concerns against doing so was people overclocking their devices way above manufacturer specs, breaking them because they didn't know better, and manufacturers seeing a dramatic increase in returns. The cost to the companies like HTC for dealing with irresponsible end users was always one of the shields thrown up to justify shipping S-ON.
Since this is an overclock thread, and discussing USB host support is something else that could physically damage/destroy the device hardware - this is worth mentioning and making people aware of.
Search around on XDA and you'll see threads here and there over the last few years about what we've had to go through to get phones shipped S-OFF. The MT4GS wasn't, but the time is now for that to start happening. In the future most (if not all) phones will be coming S-OFF fresh out of the box.
I strongly urge anyone involved in overclocking or USB host support to be very cautious about what they are doing, and very aware of the potential damage they can do not just to a few peoples phones (which is bad enough) but to un-do years of hard work and lobbying by the open source community as a whole.
Click to expand...
Click to collapse
While i'm waiting for a big download to finish on my slow-as-dialup (literally) home internet connection, i'd just like to repost here part of what I just posted in the dev section.
Phone manufacturers seeing an increase of returned phones that they have to eat the cost for because of something brain-dead or irresponsible the end user has done really hurts everyone.
The cost of phones go up, and while in this case specifically it has little to do with us finally getting S-OFF bootloaders on retail phones - the RMA total is just a number and isn't always broken down to specific causes when used as a statistic.
Any phones being returned that shouldn't be gets tallied up on a specific section of the balance sheet of a phone manufacturers (and to a smaller degree, cellular providers).
Now that we are finally starting to get phones shipped with S-OFF bootloaders, and the need for the amazingly brilliant work the Revolutionary release represents is fading, something like this is one small blow to that achievement.
The level of brilliance, creativity and dedication that had to come together for the MT4GS to get an aftermarket S-OFF bootloader blows my mind. The people who came up with the Revolutionary exploit are the kind of people that rocket scientists get intimidated by intellectually. (no exaggeration, they are the literal select few)
Think about how much more would be available to us as a community that we could do with our devices if people like that could focus their time on developing end-user applications or other software for the phone. Instead they are set with the next-to-impossible task of making it possible for all the rest of us to develop for these devices.
I know you don't see it as a big deal about finding a way for T-Mo or HTC to eat the cost of the broken phone, but the ripple effect of many people doing what is being suggested in this thread impacts issues most people would never think about, probably not even aware of.
I know it sucks to be saddled with the cost of breaking such an expensive piece of equipment. ultimately, though, the responsibility needs to rest on the shoulders of the person who actually caused it to happen.
What I would recommend is to look into an aftermarket repair service. There are some really good ones out there that specialize in high-end phones like the MT4GS.
This link:
verne2k said:
afaik no its not
http://www.ifixsmartphone.com/smartphone_repair/MyTouch_4G_Slide_teardown.html
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Click to collapse
Is to a place (in california, I think) that repairs phones - and shows a step by step on how to replace the screen on the MT4GS specifically.
I would start on their site, and see what it would cost to repair the USB port on the phone. It might not turn out to be that much, but this would be a great first step to take in finding out.
Like I started with, didn't want to just come out and say "too bad", I wanted to really explain why it's not a good thing for all of us to try to find a way to make the manufacturer pay for something that isn't their fault. I hope that providing you with a starting point to finding the resolution of the problem softens the blow a bit of having to hear that.
I wish the best of luck to you, and if you do get it repaired, maybe share the experience and the cost here for others to be made aware of.
I walked into my local tmo store, said "my phone is all messed up from the ota update, it doesn't even boot up all the way, I need it replaced under warranty since its been less than a year"
They asked for an address. I got the new phone in the mail a couple days later then brought my old one in so they could send it back for me.
They didn't even check out my phone in the first place. Look for the lazy employee
Sent from my RubiX CubeD MT4GS using XDA App
also a temporary fix would be getting an external battery charger.
Ya I've done 4 exchanged for my chicks mytouch and they never ask to ts.. we just say it keeps getting a deadstop on the screen..
Sent from my RubiX CubeD MT4GS using xda premium
Just tell them it's having an issue that you know they can't/won't spend the time to replicate.
My phone randomly restarts
My screen goes blank and I have to take the battery out
When I click the camera it always tells me "Cannot connect to camera"
OP, your mom broke the phone - plain and simple. It's not a hardware failure, and as much as it sucks she needs to suck it up and buy a new one.
People bullshitting warranty returns on items they broke only drive up the costs for everyone else.
Alright.. well I'll be straight up honest with you.
I can't imagine how that happened to your phone. Obviously it is a user mistake, and thus it doesn't legitimately qualify for a warranty replacement.
You have the choice to take it in to get fixed, I'm sure there are many people who can do the repairs in your area. It might cost you upwards of $50 (don't quote me on that)
You can call T-mobile, and BS your way through the warranty department to get them to send you a new one, like everyone else has said. From an ethical stand point, you don't need me to tell you that's wrong, because it's lying and essentially cheating. If you choose to go that way, you will be required to pay $15 for shipping and handling, however that does not stop there. T-mobile WILL inspect your phone. Most of the time, people get away with it, but I have had a friend who tried to cut through the system and got caught (he cracked his screen and filed it as the OTA update ruined his phone). The consequence is simple, you pay full price for your replacement phone (which would be several hundred dollars). Moreover, your replacement phone isn't even a new phone, it is a refurbished device which might only just look new. Back in the day when I still had my G1, the sliding hinge came loose like it did on a bunch of them so I got a warranty replacement on it. The one they sent me came with two dead pixels on the screen, but I just didn't want to fork out another $15 to get a replacement.
So really, you can pay the money to get it fixed, and it'll still be your phone, the new phone that you paid for. Or you can cheat and send it back, pay the $15 and risk getting caught and having to pay a couple hundred for a refurbished phone.
Yeap, Its ALWAYS better to do it over the phone. Sound frustrated but not angry and they'll always kiss your butt.
Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium
androidfeen809 said:
Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
I can confirm this. However, in my case it was legit. I was charged for the water detector sticker being pink although it was never dropped in water and the reason for my returning the phone wasn't water related at all. The hinge was loose as hell on my phone and I wanted this taken care of. The only reason why the sticker was pink was due to having wet hands when inserting my battery into the phone since I don't ever charge my phone via USB and use a separate wall charger and just swap batteries when I need to charge my batteries.
Well sorry to the people who are against wasting warranty replacements but money is tight and the replacement is on the way and believe me I was post when I found out she some how broke the USB port -.- but she said my little sister tripped on it while it was charging and that's when it broke!
Sent from my HTC Sensation 4G using XDA App
Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium
androidfeen809 said:
Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium
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Click to collapse
Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....
beezie916 said:
Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....
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Click to collapse
Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium
androidfeen809 said:
Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium
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Click to collapse
Sorry i was talking about the OP on that one
Hi this is my first post but have been avid follower of the site and had multitude of devices. Never felt a real passion as i have today to start a thread, today my nexus 5 died.
I have had my nexus 5 for just other 2 weeks now and for no apparent reason decided to die on me. Battery was fully charged had the phone in my pocket , took out to check it and nothing. My first thought was that maybe i didn't plug it properly and it hadn't charged, so stuck it on charge and nothing not led, no charge icon. left it for about an hour and completely nothing at all, tried everything power and volume buttons. Did a search on Google and couldn't find hardly any info on this sort of situation apart form one forum where a few people have had this issue and seems to be with 32gb version and they needed replacements.
Surely this sort of thing shouldn't be happening, clueless to what it could be, i did unlock, root, and install omni custom rom last night but all was working fine this morning untill it died of course.
Really i just wanted to make people aware of the problem and hear if anyone else has had this issue, or if anyone could shed some light as to what may have caused it.
Whats really ticked me off is Google customer service, i was given an rma and went through the the steps in the email to realize that they would hold the amount for this replacement on my debit card. So basically im buying a new phone and getting a refund when they receive my faulty handset. So now i have no phone and im £350 short for at least 14 days. This is ludicrous im being put out through no fault of my own, not everyone has £350 lying around spare. I understand that Google are covering there arses in-case they don't get the faulty handset back but please you send my a faulty handset and im the one who has jump through hoops and be put out.
Forum with same problem
productforums.google.com/forum/#!msg/nexus/lI6A3fA8bvw/UdpnyaSL2Z4J
Did you try going into recovery and just wipe everything and try again? Or can you at least get to the boot loader?
Sent from my Galaxy Nexus using Tapatalk
Was your pocket wet or was it humid out? My Nexus 4 was what u described
Sent from my Nexus 5 using xda app-developers app
Dragn4rce said:
Did you try going into recovery and just wipe everything and try again? Or can you at least get to the boot loader?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
No cant get into bootloder can not do anything.
dicecuber said:
Was your pocket wet or was it humid out? My Nexus 4 was what u described
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
no pocket was perfectly dry.
The phone has been on charge overnight now and still nothing, i notice that if its on charge or you push any buttons, there is clicking notice in the handset, but you have to hold the handset to your ear to hear it what is that.
dicecuber said:
Whats really ticked me off is Google customer service, i was given an rma and went through the the steps in the email to realize that they would hold the amount for this replacement on my debit card. So basically im buying a new phone and getting a refund when they receive my faulty handset. So now i have no phone and im £350 short for at least 14 days. This is ludicrous im being put out through no fault of my own, not everyone has £350 lying around spare. I understand that Google are covering there arses in-case they don't get the faulty handset back but please you send my a faulty handset and im the one who has jump through hoops and be put out.
Forum with same problem
productforums.google.com/forum/#!msg/nexus/lI6A3fA8bvw/UdpnyaSL2Z4J
Click to expand...
Click to collapse
Why does it tick you off? Why should Google be on the hook for $350? So many unscrupulous people out there, it's a normal business practice.
If you want to spare the $350, then send the phone into LG Warranty repair. They won't send you a loaner, but your phone will be repaired for no cost to you under their warranty.
Here is where you still complain its not fair because you won't have a phone then, and Google should still give you everything for free until you return your phone....
I think that it might be battery problem. And do use any cover on it? Because some covers can cover your power button and press it.
And also might be stuck power button.
PaisanNYC said:
Why does it tick you off? Why should Google be on the hook for $350? So many unscrupulous people out there, it's a normal business practice.
If you want to spare the $350, then send the phone into LG Warranty repair. They won't send you a loaner, but your phone will be repaired for no cost to you under their warranty.
Here is where you still complain its not fair because you won't have a phone then, and Google should still give you everything for free until you return your phone....[/QUOTE
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
1979F4048B
Repair or replacement of the goods
(1)If section 48A above applies, the buyer may require the seller—
(a)to repair the goods, or
(b)to replace the goods.
(2)If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
So trying to find £350 pound is a bit of an inconvenience for me, maybe not you as clearly that's nothing to you but for the normal working class id say that was a bit of inconvenience.
Why would i not complain im not a multi billion pound company who can afford to be £700 out of pocket with nothing to show for it. i haven't asked for anything for free all im asking for is to have what a paid for, a working phone.
Yea there are unscrupulous people out there but that's not all of us, i remember the day when company's looked after there customers because they were the ones that made them there profit.
Thanks for your 2 pence anyway.
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Click to collapse
burton900 said:
PaisanNYC said:
Why does it tick you off? Why should Google be on the hook for $350? So many unscrupulous people out there, it's a normal business practice.
If you want to spare the $350, then send the phone into LG Warranty repair. They won't send you a loaner, but your phone will be repaired for no cost to you under their warranty.
Here is where you still complain its not fair because you won't have a phone then, and Google should still give you everything for free until you return your phone....[/QUOTE
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
1979F4048B
Repair or replacement of the goods
(1)If section 48A above applies, the buyer may require the seller—
(a)to repair the goods, or
(b)to replace the goods.
(2)If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
So trying to find £350 pound is a bit of an inconvenience for me, maybe not you as clearly that's nothing to you but for the normal working class id say that was a bit of inconvenience.
Why would i not complain im not a multi billion pound company who can afford to be £700 out of pocket with nothing to show for it. i haven't asked for anything for free all im asking for is to have what a paid for, a working phone.
Yea there are unscrupulous people out there but that's not all of us, i remember the day when company's looked after there customers because they were the ones that made them there profit.
Thanks for your 2 pence anyway.
Click to expand...
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Not to mention (I believe) it's technically illegal under the Sale of Goods act as it applies to faulty goods too.
Click to expand...
Click to collapse
Get a job
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
I see nothing wrong with googles policy.
Get a part time job maybe if you can't afford them freezing the $349 on your card for two weeks.
I felt for you when reading about your phone problem.
But after reading your whining posts about googles policy well thats life in the big city.
trsix said:
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
I see nothing wrong with googles policy.
Get a part time job maybe if you can't afford them freezing the $349 on your card for two weeks.
I felt for you when reading about your phone problem.
But after reading your whining posts about googles policy well thats life in the big city.
Click to expand...
Click to collapse
What Google could do is send a pre-paid bag out and NOT send a replacement phone and once they receive the faulty they then send a new one. OK, you're without a phone for a day or so but it would mean no one is out of pocket and Google don't lose out as they get the original back first. We do this at my company and it works just fine
I find it hard to believe you Americans think that Google's policy is fair? I work full time but would still find it an inconvenience that a device I bought in good faith died and I have to fund a replacement first before I can get the replacement. Not everyone has £350 available as disposable cash, I certainly don't as everything I earn is budgeted for and ear marked for bills, rent, etc. A shop wouldn't ask you to do this and neither should a mail order purchase.
I'm not bashing Google as a company, just their returns policy
I get what you are saying but I don't think you are understanding what is happening. If you want an RMA they hold the money on your card because they are sending you a brand new device. You are 100% able to send the phone in to LG for free to have it replaced under warranty because it is faulty. You have an option that does not cost you any money. You are taking the option that does.
Sent from my Nexus 5 using Tapatalk
By the way they don't actually charge you any money for the replacement they simply authorize in case you don't send them back a phone. Also you can keep your phone on until you get the replacement and then you can send them back your faulty one.
Sent from my Nexus 5 using XDA Premium 4 mobile app
$$$
EddyOS said:
What Google could do is send a pre-paid bag out and NOT send a replacement phone and once they receive the faulty they then send a new one. OK, you're without a phone for a day or so but it would mean no one is out of pocket and Google don't lose out as they get the original back first. We do this at my company and it works just fine
I find it hard to believe you Americans think that Google's policy is fair? I work full time but would still find it an inconvenience that a device I bought in good faith died and I have to fund a replacement first before I can get the replacement. Not everyone has £350 available as disposable cash, I certainly don't as everything I earn is budgeted for and ear marked for bills, rent, etc. A shop wouldn't ask you to do this and neither should a mail order purchase.
I'm not bashing Google as a company, just their returns policy
Click to expand...
Click to collapse
If funds were that tight I wouldn't be buying a $349. Phone to start with.
trsix said:
If funds were that tight I wouldn't be buying a $349. Phone to start with.
Click to expand...
Click to collapse
That's just a piss poor response to a valid point. I can afford the phone, and I will be buying on on Friday as it happens, I was saying I don't have an ADDITIONAL £350 lying about. If it went wrong I'd expect it to be repaired/replaced at no cost within the warranty. I can live without a phone for a day or so so Google should provide the RMA package WITHOUT sending a new phone and once they receive the faulty one they send a new one. HTC do this. Everyone would be happy. Google could easily do this but choose not to and this is why I think their RMA procedure is poor.
2423485358
trsix said:
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
I see nothing wrong with googles policy.
Get a part time job maybe if you can't afford them freezing the $349 on your card for two weeks.
I felt for you when reading about your phone problem.
But after reading your whining posts about googles policy well that's life in the big city.
Click to expand...
Click to collapse
Sorry im not a middle aged man, living at home with my parents, with nothing better to spend my money on. Im to busy living in the real world working and providing a good life for my family.What was the reason you commented on this post again? An let me remind you its £349 that's $570 to you.
I Agree that it would be better process to be able to send your device back for an exchange, not only would you not be out of pocket but would be a faster process. I think you would find that is a more normal business practice, at least here in UK. You don't have to re buy a product if you want an exchange it at any other mail order company Maybe this guy works for google and has so much spare cash because he is keeping hold everyone's money for 14 days.
joshnichols189 said:
I get what you are saying but I don't think you are understanding what is happening. If you want an RMA they hold the money on your card because they are sending you a brand new device. You are 100% able to send the phone in to LG for free to have it replaced under warranty because it is faulty. You have an option that does not cost you any money. You are taking the option that does.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
i was unaware of this option and was never made aware of it otherwise i would have done so.
atticusmas said:
By the way they don't actually charge you any money for the replacement they simply authorize in case you don't send them back a phone. Also you can keep your phone on until you get the replacement and then you can send them back your faulty one.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Im well aware of the technicality of how they hold the funds but it is as good as being charged as you have no access to that money. That was what i was trying to get at,
trsix said:
If funds were that tight I wouldn't be buying a $349. Phone to start with.
Click to expand...
Click to collapse
1. Is it not the point Google are trying to make by making available a high spec device at an affordable price.
2.Being able to spare £350 and being able to spare £700 is bit of a difference don't you think.
3,I think your missing point its not so much about being able to spare the cash as it is the fact you give a company your business and when things go wrong you expect to be treated as a valued customer. I never asked for a special treatment or the world for that matter, i just wanted an easy, inconvenient way of replacing faulty goods.
I experienced the same issue last night. Charged my phone up and it was fine. Put it in my pocket, took it out a couple hours later and it was off. Haven't been able to turn it on since. No water damage, and I've never dropped it. I'm going through the RMA process now.
joshnichols189 said:
I get what you are saying but I don't think you are understanding what is happening. If you want an RMA they hold the money on your card because they are sending you a brand new device. You are 100% able to send the phone in to LG for free to have it replaced under warranty because it is faulty. You have an option that does not cost you any money. You are taking the option that does.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
That is completely bull****. I spent two hours on the phone with LG, Google, and LG+Google support managers trying to get a repair on an *in warranty* nexus 4, (they stated that this same policy applies to the Nexus 5) instead of a RMA through Google. LG will NOT do in-warranty service, if you send a Nexus that was bought through google play to LG they treat it as an out-of-warranty repair no matter what. (Yes, I am very aware that this policy is illegal, I tried explaining that to the person they transferred me to in LG legal, they said to try my luck with small-claims). To get your money back after they bill you the out of warranty price for your in warranty repair you have either have to go to small-claims court or try to get your bank to reverse the charge. Its a total bull**** policy that is, in fact, illegal, but until someone actually sues them over it, nothing is going to change. I ended up just biting the bullet on the normal RMA since I've got a Nexus 5 anyway.
LG will not accept in-warranty repairs for Google Play purchased Nexus devices, they require you to go through Google, no exceptions. I really wish it weren't true, but a conference call with LG and Google Play support managers resulted in my beating my head against a wall on exactly this issue.
atticusmas said:
By the way they don't actually charge you any money for the replacement they simply authorize in case you don't send them back a phone. Also you can keep your phone on until you get the replacement and then you can send them back your faulty one.
Click to expand...
Click to collapse
Been a while since I used a debit card, but I remember my bank actually did prevent me from spending funds that were pre-authorized. Yes, the money was still mine, but it's set aside and I wasn't able to touch it until the preauth expired. Can be very inconvenient when cash is tight.
thread topic
This thread is soo off topic now.
I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.
Wulf01 said:
I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.
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I've done plenty of warranty exchanges with Verizon. Best bet is to call Verizon and tell them what happened. Send the old one back. This way you don't feel guilty or have to lie about certain things. VZW won't care. Or another option is to just send it back without calling them. I'd advise you to call them though so they can note it in your account. They don't play as fast and loose as they used to. They sent me 2 HTC Thunderbolts and when I called they said I could sell one if I wanted to. It costs them a good amount of money per warranty exchange. That's why there is a $100 deductible now with the $10/mo warranty.
Sent from my Big Red M8