So my mom managed to bend the prongs in the charging port so she cant charge her MT4GS.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? She spent a lot on this phone back in August and she would hate for it to be useless already.... -_-
Tell them that the touch screen isn't responding and freezes a lot that's it.
Sent from my T-Mobile G2 using XDA App
And do it over the phone instead of going in.
Thats not right Xo My dad works in construction. He got a Otterbox Defender Series for his GSII. He wanted to test is out, ran it over with a semi. Screen broke got a huge crack #phone worked perfectly# they replaced it. Just say that your earphone jack wont work. The camera freezes. Youve restored it. Then it worked for a while, but it started acting up. Blame it on the software.
Sent from my myTouch_4G_Slide using XDA App
Since this device charges over the micro-usb connection, you're telling me she managed to break the internal connector?
That takes talent. You have to really try to break that. Really force the UBS plug in backwards.
I hate to tell you but unless she has insurance on it, she's screwed. Even if they process a warranty, if they find physical damage (and what you described is certainly physical damage) they will consider the device out of warranty and charge her account the out of warranty fee.
These devices are reviewed by a team given specifications by the manufacturer to look for specific things that the manufacturer deems physical damage, liquid damage, excessive use, etc.
Sent from my myTouch_4G_Slide using XDA App
itsomaryo said:
.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? ....
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I didn't want to come off as a **** and tell you to suck it up and pay for it, but the thing is, she did break it and T-Mo or HTC shouldn't be on the hook for the cost of replacement.
Blue6IX said:
...
"big snip"
...
If this is in fact the case, USB host support will probably be much trickier to implement, and a lot more risky to use. A hardware pathway will always be what it is. Software is more fickle, and has to be very closely checked and managed when dealing with something like this. If it's software that's regulating your power flow, you can very easily send too much to the wrong place and permanently break something.
Breaking a whole series of phones because we were too eager to release software that wasn't tested thoroughly enough would be a heavy blow to manufacturers agreeing to ship devices with S-OFF bootloaders.
I don't know if people have read up on that struggle, but one of the primary concerns against doing so was people overclocking their devices way above manufacturer specs, breaking them because they didn't know better, and manufacturers seeing a dramatic increase in returns. The cost to the companies like HTC for dealing with irresponsible end users was always one of the shields thrown up to justify shipping S-ON.
Since this is an overclock thread, and discussing USB host support is something else that could physically damage/destroy the device hardware - this is worth mentioning and making people aware of.
Search around on XDA and you'll see threads here and there over the last few years about what we've had to go through to get phones shipped S-OFF. The MT4GS wasn't, but the time is now for that to start happening. In the future most (if not all) phones will be coming S-OFF fresh out of the box.
I strongly urge anyone involved in overclocking or USB host support to be very cautious about what they are doing, and very aware of the potential damage they can do not just to a few peoples phones (which is bad enough) but to un-do years of hard work and lobbying by the open source community as a whole.
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While i'm waiting for a big download to finish on my slow-as-dialup (literally) home internet connection, i'd just like to repost here part of what I just posted in the dev section.
Phone manufacturers seeing an increase of returned phones that they have to eat the cost for because of something brain-dead or irresponsible the end user has done really hurts everyone.
The cost of phones go up, and while in this case specifically it has little to do with us finally getting S-OFF bootloaders on retail phones - the RMA total is just a number and isn't always broken down to specific causes when used as a statistic.
Any phones being returned that shouldn't be gets tallied up on a specific section of the balance sheet of a phone manufacturers (and to a smaller degree, cellular providers).
Now that we are finally starting to get phones shipped with S-OFF bootloaders, and the need for the amazingly brilliant work the Revolutionary release represents is fading, something like this is one small blow to that achievement.
The level of brilliance, creativity and dedication that had to come together for the MT4GS to get an aftermarket S-OFF bootloader blows my mind. The people who came up with the Revolutionary exploit are the kind of people that rocket scientists get intimidated by intellectually. (no exaggeration, they are the literal select few)
Think about how much more would be available to us as a community that we could do with our devices if people like that could focus their time on developing end-user applications or other software for the phone. Instead they are set with the next-to-impossible task of making it possible for all the rest of us to develop for these devices.
I know you don't see it as a big deal about finding a way for T-Mo or HTC to eat the cost of the broken phone, but the ripple effect of many people doing what is being suggested in this thread impacts issues most people would never think about, probably not even aware of.
I know it sucks to be saddled with the cost of breaking such an expensive piece of equipment. ultimately, though, the responsibility needs to rest on the shoulders of the person who actually caused it to happen.
What I would recommend is to look into an aftermarket repair service. There are some really good ones out there that specialize in high-end phones like the MT4GS.
This link:
verne2k said:
afaik no its not
http://www.ifixsmartphone.com/smartphone_repair/MyTouch_4G_Slide_teardown.html
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Is to a place (in california, I think) that repairs phones - and shows a step by step on how to replace the screen on the MT4GS specifically.
I would start on their site, and see what it would cost to repair the USB port on the phone. It might not turn out to be that much, but this would be a great first step to take in finding out.
Like I started with, didn't want to just come out and say "too bad", I wanted to really explain why it's not a good thing for all of us to try to find a way to make the manufacturer pay for something that isn't their fault. I hope that providing you with a starting point to finding the resolution of the problem softens the blow a bit of having to hear that.
I wish the best of luck to you, and if you do get it repaired, maybe share the experience and the cost here for others to be made aware of.
I walked into my local tmo store, said "my phone is all messed up from the ota update, it doesn't even boot up all the way, I need it replaced under warranty since its been less than a year"
They asked for an address. I got the new phone in the mail a couple days later then brought my old one in so they could send it back for me.
They didn't even check out my phone in the first place. Look for the lazy employee
Sent from my RubiX CubeD MT4GS using XDA App
also a temporary fix would be getting an external battery charger.
Ya I've done 4 exchanged for my chicks mytouch and they never ask to ts.. we just say it keeps getting a deadstop on the screen..
Sent from my RubiX CubeD MT4GS using xda premium
Just tell them it's having an issue that you know they can't/won't spend the time to replicate.
My phone randomly restarts
My screen goes blank and I have to take the battery out
When I click the camera it always tells me "Cannot connect to camera"
OP, your mom broke the phone - plain and simple. It's not a hardware failure, and as much as it sucks she needs to suck it up and buy a new one.
People bullshitting warranty returns on items they broke only drive up the costs for everyone else.
Alright.. well I'll be straight up honest with you.
I can't imagine how that happened to your phone. Obviously it is a user mistake, and thus it doesn't legitimately qualify for a warranty replacement.
You have the choice to take it in to get fixed, I'm sure there are many people who can do the repairs in your area. It might cost you upwards of $50 (don't quote me on that)
You can call T-mobile, and BS your way through the warranty department to get them to send you a new one, like everyone else has said. From an ethical stand point, you don't need me to tell you that's wrong, because it's lying and essentially cheating. If you choose to go that way, you will be required to pay $15 for shipping and handling, however that does not stop there. T-mobile WILL inspect your phone. Most of the time, people get away with it, but I have had a friend who tried to cut through the system and got caught (he cracked his screen and filed it as the OTA update ruined his phone). The consequence is simple, you pay full price for your replacement phone (which would be several hundred dollars). Moreover, your replacement phone isn't even a new phone, it is a refurbished device which might only just look new. Back in the day when I still had my G1, the sliding hinge came loose like it did on a bunch of them so I got a warranty replacement on it. The one they sent me came with two dead pixels on the screen, but I just didn't want to fork out another $15 to get a replacement.
So really, you can pay the money to get it fixed, and it'll still be your phone, the new phone that you paid for. Or you can cheat and send it back, pay the $15 and risk getting caught and having to pay a couple hundred for a refurbished phone.
Yeap, Its ALWAYS better to do it over the phone. Sound frustrated but not angry and they'll always kiss your butt.
Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium
androidfeen809 said:
Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium
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I can confirm this. However, in my case it was legit. I was charged for the water detector sticker being pink although it was never dropped in water and the reason for my returning the phone wasn't water related at all. The hinge was loose as hell on my phone and I wanted this taken care of. The only reason why the sticker was pink was due to having wet hands when inserting my battery into the phone since I don't ever charge my phone via USB and use a separate wall charger and just swap batteries when I need to charge my batteries.
Well sorry to the people who are against wasting warranty replacements but money is tight and the replacement is on the way and believe me I was post when I found out she some how broke the USB port -.- but she said my little sister tripped on it while it was charging and that's when it broke!
Sent from my HTC Sensation 4G using XDA App
Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium
androidfeen809 said:
Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium
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Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....
beezie916 said:
Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....
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Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium
androidfeen809 said:
Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium
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Sorry i was talking about the OP on that one
Related
Just wondering if anyone else went in on this plan. For $10 a month the phone is covered and insured with no dedudtible for any reason (as long as you bring ima piece of the phone in. Also is covered for scratches or anything else. Anyone have this or have negative reasons on it? JW as I'm fairly skeptical even though I put in for it. (Cancel at any time)
Sent from my Nexus S using Tapatalk
I'm glad there are other people that brought this up. I have this too and fully intend to utilize it, as the damn platinum case has scratched my phone and I'm anal about that. They will surely lose money off me from this. I'm wondering how hard a replacement will be to get with the black tie protection. Also, once you make a claim, can you make another down the road or is it one and done?
Sent from my Nexus S using XDA App
I bought it. for $10 a month with no deductible I totally think it's worth it. and it's so much easier just bringing it in the store as opposed to having to send it to tmobile.
I'm glad you guys have utilized the plan. As a mobile manager for best buy i can assure you that your phone will be covered for repairs and accidental damage. Water damage is covered also. I recommend filing a claim for battery replacement right away since it is part of the coverage, so now you'll have an extra battery (which you only paid $10 for). Let me know if you guys got any questions.
I did too. I got the impression that the it would always be required to be sent out to see if it can be fixed or needs replacement. Not like the iPhone where they give a refurbished at the register. But, better than tmobiles warranty. Probably keep it no longer than 6 months.. diminishing returns and all that.
Sent from my Nexus S using XDA App
We usually give you a comparable loaner phone depending on which model you have. Obviously it won't be a high end android but it's better than nothing. Here's the loaner phone lineup in my store.
Sprint - Samsung Intercept, HTC Hero or LG Optimus
T Mobile - MyTouch Slide, LG Optimus T
At&T - HTC Aria
VZW - Moto Devour, Moto Droid
Greenarcher707 said:
I recommend filing a claim for battery replacement right away since it is part of the coverage, so now you'll have an extra battery (which you only paid $10 for). Let me know if you guys got any questions.
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How do you do that?
When you make a claim they have to order a phone? As in it's done through the mail?
The warranty is nice but since I've already gone through 3 exchanges for defects, I'd be worried about getting another with banding, creased glass, or unresponsive back button if I can't actually see the phone in person.
Sent from my Nexus S using XDA App
Thanks greenarcher. I didn't know that.
Sent from my Nexus S using XDA App
I bought a SquareTrade warranty. $99 for 2 years, and you can get a refund anytime and the unused portion is refunded back to you.
anyone have horror stories with the Black Tie Protection plans?
Anymore info on the black tie plan? I've got my new accessories on order and I need to know if there's any stipulations with the warranty
Sent from my Nexus S using XDA App
robstunner said:
How do you do that?
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Call the 800 number on your black tie protection brochure and request for a battery replacement. They will mail you the battery, no other steps needed. Verify your mailing address to be on the safe side.
Jayrod1980 said:
When you make a claim they have to order a phone? As in it's done through the mail?
The warranty is nice but since I've already gone through 3 exchanges for defects, I'd be worried about getting another with banding, creased glass, or unresponsive back button if I can't actually see the phone in person.
Sent from my Nexus S using XDA App
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You will have to visit a Best Buy store so you can get a loaner phone while your device is out for repair. We have a strict no lemon policy so if it's considered defective 3 times / or deemed unrepairable you are eligible for a replacement for the same phone or get credit towards a device of your choice.
looking for a horror story? right this way sir....
i had a problem with white spots on my screen and the usb port on the phone not charging. i took it into best buy so the could send it off for repair. what these guys are failing to tell you about the loaner phones is that a $150 deposit is required. anyhow, 2 weeks later i get a call that my phone is in. well, the screen issues weren't even addressed and while the usb port now charges, i can't transfer data using my pc. so i had it right back, while still in the store. they said it would have to be sent out again, but will be marked for escalation, which i'm told means it will be sent overnight, bumped up in que for immediate repair and sent back overnight. flash forward one week and i find out that my phone was sent through general mail, meaning it took the phone one week to arrive at the tech center. i asked why it wasn't overnighted. yesterday i got an email from a geek squad representative saying that while they apologize for the inconvienence, the store's request that my phone be escalated was denied. no reason given when asked why. so i am going to be without my phone for at least a month, which i am finding out is the norm when dealing with BB and black tie protection. my advice would be to avoid BB altogether.
if we dont opt in for the store insurance, do we call google or samsung if the phone breaks down from anything besides user wear?
BrianDigital said:
if we dont opt in for the store insurance, do we call google or samsung if the phone breaks down from anything besides user wear?
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yes, they may or may not re-direct you to samsung though.
jackpearce said:
looking for a horror story? right this way sir....
i had a problem with white spots on my screen and the usb port on the phone not charging. i took it into best buy so the could send it off for repair. what these guys are failing to tell you about the loaner phones is that a $150 deposit is required. anyhow, 2 weeks later i get a call that my phone is in. well, the screen issues weren't even addressed and while the usb port now charges, i can't transfer data using my pc. so i had it right back, while still in the store. they said it would have to be sent out again, but will be marked for escalation, which i'm told means it will be sent overnight, bumped up in que for immediate repair and sent back overnight. flash forward one week and i find out that my phone was sent through general mail, meaning it took the phone one week to arrive at the tech center. i asked why it wasn't overnighted. yesterday i got an email from a geek squad representative saying that while they apologize for the inconvienence, the store's request that my phone be escalated was denied. no reason given when asked why. so i am going to be without my phone for at least a month, which i am finding out is the norm when dealing with BB and black tie protection. my advice would be to avoid BB altogether.
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Thats a little hard to do if you live in America and want a Nexus S. People often forget that stores are chains and that while service might be horrible at one location, it will be different at another. I used to work for BB (I quit because I hated the corporate morality towards their employees) but our store had amazing customer service which is still does (I bought my Nexus S there). However, the BB in the next city of sucks donkey balls. We very often had people coming from that BB into ours and telling us how incompetent we were until they realized we were different than the other store.
I've known a lot of people who have had great luck with black tie. And a few who had bad luck. Its people, not the company. If you have an issue with a location, complain to corporate or don't buy from that one and go to another.
Go to BB own website. Visit their community forums, especially the Best Buy & Geek Squad Policies. You will find that black tie protection and BB customer service is going down the drain at a record pace. Not every complaint is legitimate for sure, but notice that on not 1 single complaint does BB take responsibility for anything. It is always just a mistake, a error on someone else's part or it is beyond their control. Never a "whoops, sorry about that. Here, let us make that up to you."
jackpearce said:
Go to BB own website. Visit their community forums, especially the Best Buy & Geek Squad Policies. You will find that black tie protection and BB customer service is going down the drain at a record pace. Not every complaint is legitimate for sure, but notice that on not 1 single complaint does BB take responsibility for anything. It is always just a mistake, a error on someone else's part or it is beyond their control. Never a "whoops, sorry about that. Here, let us make that up to you."
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Have you ever heard a corporation say that publicly? I saw and made sure every customer walked out happy when I worked there (again, I left because of corporates attitude towards us, the employee). I happily got the protection because I know the store to which I would be going and I know they will have my ass.
So, if you ever take your kids to the pool, make sure you check your pockets. I discovered that after 45 minutes my phone was in my back pocket of my swim trunks. I let it dry in the sun until I got home, then did the rice thing.
As of now, when I put the battery in, the light on the back flashes on, the phone vibrates, but thats about it.
I called the insurance and have a new one on the way, but its $130 I really didnt have to spend.
I did the same except it was a party so I had to play it cool but the girl who's house I was at flipped out and felt terrible as I pulled it dripping out of my pocket and we went inside and put it in rice. A week later I took it out and it booted up but the digitizer was sadly dead
Sent from my HTC Glacier using XDA Premium App
Nicgraner said:
I did the same except it was a party so I had to play it cool but the girl who's house I was at flipped out and felt terrible as I pulled it dripping out of my pocket and we went inside and put it in rice. A week later I took it out and it booted up but the digitizer was sadly dead
Sent from my HTC Glacier using XDA Premium App
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Yep. What was weird was that after the 45 minutes, there wasnt as much water pouring out as I thought, There wasnt even any under the screen like I would expect, but I would rather pay the money for a full functioning phone than one that onlu partially works. I just am glad its covered. I remember a time when no water damage was covered at all.
dubie76 said:
Yep. What was weird was that after the 45 minutes, there wasnt as much water pouring out as I thought, There wasnt even any under the screen like I would expect, but I would rather pay the money for a full functioning phone than one that onlu partially works. I just am glad its covered. I remember a time when no water damage was covered at all.
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dont you just hate when that happens? its happened to me a couple of times, but thankfully my phones at the time were crap so it didnt matter that much to me. but yeah Im glad phones with water damage are covered now, or youd be out around $400 for a brand new phone
Yikes.....
This reminds me of when I was pushed into a pool with my cell phone in my pocket. It was a BB8900 that was ruined. The culprit immediately gave me the cash to buy a new one, thankfully.
ryumo said:
Yikes.....
This reminds me of when I was pushed into a pool with my cell phone in my pocket. It was a BB8900 that was ruined. The culprit immediately gave me the cash to buy a new one, thankfully.
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What about what you had in your phone, all your data? I think I would go crazy if someone does that to me now. Even though I got everything backed up!
anthonya1g said:
What about what you had in your phone, all your data? I think I would go crazy if someone does that to me now. Even though I got everything backed up!
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Thats what im thinking! Phones are always replaceable, data is not.
Why not wait a week and get the htc sensation. It will cost a bit more but id say its worth it.
Sent from my demonSPEED Glacier using XDA App
getrdy said:
Why not wait a week and get the htc sensation. It will cost a bit more but id say its worth it.
Sent from my demonSPEED Glacier using XDA App
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Cuz I am not elidgable for an upgrade until next year and dont have $550 to fork out for the Sensation. I would love to get it, but thats way too much out of pocket for a phone.
Here's a quick tip for people that fall into this trap, never call in and say it got ruined in water or your screen is broken, you always take out the sim and keep it off wait a day and call your provider and tell them your not sure if it's stolen or lost.
They will charge you the $40 dollars and send you the new one, if your phone is not missing or stolen they will not take care of you. This can only happen in one calender year so no insurance jobs. You have to be on an insurance plan prior to this event other wise you pay the whole amount.
Orical said:
Here's a quick tip for people that fall into this trap, never call in and say it got ruined in water or your screen is broken, you always take out the sim and keep it off wait a day and call your provider and tell them your not sure if it's stolen or lost.
They will charge you the $40 dollars and send you the new one, if your phone is not missing or stolen they will not take care of you. This can only happen in one calender year so no insurance jobs. You have to be on an insurance plan prior to this event other wise you pay the whole amount.
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Don't know if insurance fraud is something that should be suggested on here. Don't get me wrong, i could care less about how much money insurance companies make off of a claim. But not a good suggestion nonetheless.
Sent from my demonSPEED Glacier using XDA Premium App
eqjunkie829 said:
Don't know if insurance fraud is something that should be suggested on here. Don't get me wrong, i could care less about how much money insurance companies make off of a claim. But not a good suggestion nonetheless.
Sent from my demonSPEED Glacier using XDA Premium App
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I dont know what carrier you have, but I am with Tmobile and smartphones carry a $130 claim fee.
dubie76 said:
I dont know what carrier you have, but I am with Tmobile and smartphones carry a $130 claim fee.
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I don't carry insurance on my phones because it's a ripoff. Why am I going to pay asurion 5-6 bucks a month for them to send me some crap refurbished phone IF i break or lose my phone. I would rather save my money and buy a used one from someone online for the price of the deductible they are going to charge me IF I file a claim. Btw i have been using cell phones since the brickphones came out and have never broken or lost one yet.
Sent from my demonSPEED Glacier using XDA Premium App
We have a pool at our house, for the most part phones stay well away from the water...but accidents have happened. When we went to seaworld last summer, there were people who were vacuum sealing phones in clear plastic which is a great idea...headed to Walmart and bought the sealer and a pack of small bags...works great for days that we know we will be out there all day. I can even punch a hole through the sealed part at the top and put my phone on a lanyard to wear around my neck
Sent from my demonSPEED Glacier using XDA Premium App
eqjunkie829 said:
I don't carry insurance on my phones because it's a ripoff. Why am I going to pay asurion 5-6 bucks a month for them to send me some crap refurbished phone IF i break or lose my phone. I would rather save my money and buy a used one from someone online for the price of the deductible they are going to charge me IF I file a claim. Btw i have been using cell phones since the brickphones came out and have never broken or lost one yet.
Sent from my demonSPEED Glacier using XDA Premium App
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Strange to hear that. Its cool if thats what you do, but the referbs that come from them are certified referbs and have a 6 month warranty. They even cover stolen or lost cell phones. My personal choice has always been to get the insurance. $130 for a like new to me is better than $200 plus for a like new used from someone. jmo
You also mentioned "IF". Thats what insrance is all about the "IF" siutation. I do know that the insuance companies make millions on us because the "IF" usually never happens, but that's life I guess.
Actually it's a known fact, they list it in their disclaimer when you pay for insurance they have to tell you what the terms of service are. It clearly states if damage to any device is a result of the user then you are solely at fault and no claim will be entertained by said warranty, if the device is either stolen or lost under said claim then the deductible will apply and a replacement will be issued over the contract term not to exceed more than 2 times over a calender year.
They basically tell you to not bother if the screen is cracked or the buttons pop off but if it's lost or stolen then give us a call.
I actually dropped my last phone in the water while working on a side job and when I called the customer service person said "Ohh so you lost the phone, we'll send you out a new one then" AFTER I told him what happened.
Their well aware of what happens and mistakes get made but why pay for a service if it's not working for you. I didn't scam anyone nor did I offer any information that wasn't offered to me direct from T-Mobile, I paid my $40.00 dollars and had my phone back in 3 days (My Touch 4G). It's better than paying for the phone out right or second hand.
For those whom think I'm some thief or a scam junky just don't read the suggestion, keep paying top dollar for services you never use and we'll be cool I really don't care either way but for those whom live in the real world and know every penny counts take my advice and keep your investment, what's funny about "those with negative responses to my suggestion" is here you are on a site that's main goal is to develop solutions for software issues not provided by your carrier and freedom of use and the right to use what you pay for on all devices posted here ( Will Void Your Warranty threw your Provider for Using!) has something to say about it.
I love the site and would never have anything bad to say about it, I believe all of the dev's and site staff have a good thing going here and hopefully everyone can learn from all of it as you should, people need to take a bigger step and learn how to do for them selves and others instead of just being sheep and this site supports that.
dubie76 said:
So, if you ever take your kids to the pool, make sure you check your pockets. I discovered that after 45 minutes my phone was in my back pocket of my swim trunks. I let it dry in the sun until I got home, then did the rice thing.
As of now, when I put the battery in, the light on the back flashes on, the phone vibrates, but thats about it.
I called the insurance and have a new one on the way, but its $130 I really didnt have to spend.
Click to expand...
Click to collapse
Do the rice thing with the phone as disassembled as you can, about an inch of rice, the bag full of air and sealed, shake it good (to make the air inside really really dry) and leave it for 48 hours.
That revived my Samsung Blast from completely dead, couldn't even get the charge light to come on.
Phateless said:
Do the rice thing with the phone as disassembled as you can, about an inch of rice, the bag full of air and sealed, shake it good (to make the air inside really really dry) and leave it for 48 hours.
That revived my Samsung Blast from completely dead, couldn't even get the charge light to come on.
Click to expand...
Click to collapse
Thanks for the recommendation but there was no hope for it. It was swimming for 45 minutes at least. Plus I called for replacement right when I found out. I want a fully functioning phone, not one brought back from dearh.....LOL
I hear you there, you know some where down the line it will just give you problems anyways and my phone is everything as far as work goes and knowing where I need to be every day matters when your a tech.
I don't mind taking a risk when the over all out come means I benefit more down the line and being able to fix my own equipment means I make more money later so making sure everything I have works properly is key not only for myself but also my customers.
Due to unresolved billing issues with T-Mobile and now to add injury to insult, the dang phone fell 2.5ft while i was getting out of the car...and guess what?
Gorilla glass is not all it's cracked up to be (pun intended)
Im thinking this is a final sign that i need to bail ship and move onwards.
What is an otherwise perfectly working stock G2X running GB worth?
Do you have the insurance on the phone? It covers drops.
Sent from my LG-P999 using XDA App
Nope, no ins. Never broke a phone before...normally pretty careful dude so didnt think it was necessary. I was really really surprised, especially how bad it shattered from a short fall.
Isnt there like a $50 deductable for that anyway? the Screen's + Digi go for less on ebay.
How about this one?
It doesn not say it has the digitizer is what's stopping me from pulling the trigger right now.
any opinion on this??
http://www.ebay.com/itm/LCD-Display...042?pt=LH_DefaultDomain_0&hash=item27c05e642a
I was under the impression that the two terms; touchscreen and digitizer could be used interchangably. I may be wrong though. That item would work in my mind but I would see what other members had to say.
Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.
So are they sending you a new one or just keeping yours?
Sent from my HTC Glacier using xda premium
I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!
Hendge said:
I posted here today prior to receiving my phone back from repair. I was posting trying to figure out what my options were going to be in advance of things.
I was not expecting to receive the phone back as i had not been notified, no calls or anything from stellar/LG...
Surprised to see teh fedex man with a package for me...it was my phone...broke.
So no, They are not sending me a new one. I am bummed. I have a nice fancy broken g2x that stellar/LG deems unrepairable!
Click to expand...
Click to collapse
Your G2X is not unrepairable.
http://forum.xda-developers.com/archive/index.php/t-1207651.html
There is plenty of information on the internet about repairing it including videos on You Tube http://www.youtube.com/watch?v=wDUPPzbQKTI
Here's where to purchase parts http://www.repairsuniverse.com/lg-g2x-p999-screen-replacement-repair-parts.html
http://www.cell-phoneparts.com/lg-tmobile-g2x-touch-screen-digitizer-replacement-p999-p-623.html
http://www.globaldirectparts.com/SearchResults.asp?Search=p999
There are other sources of parts too.
People make this mistake all the time. Hardness and strength are not interchangable. Gorilla glass is hard, great for scratch resistance but terrible for shatter resistance.
Basic metallurgy. Applies to metals too.
Hendge said:
Gorilla glass is not all it's cracked up to be (pun intended)
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
Corememory - I just received the phone back from it's authorized repair center and they say the phone was sent back to me "as is" because they do not replace phones, only repair...and mine in non repairable.
I will post the pic they sent if you still dispute it's fixable and undertstand circuit board repair or whatever the issue is.
TerryM - yes.My mistake as well as many others too. Also surprsing is in the reference thread posted it was also noted by another poster the extremely short fall it took to break.
Possibly the 'Gorilla Glass' is a worse alternative after all...more susceptble to shattering than Non gorilla or standard display glass.
Hendge said:
Well nevermind the idea of a sale or value for the phone. It is worth nothing according to LG.
I sent the phone in for repair and it was returned today. I asked why nobody contacted me and was told becuase they had received the phone physically damaged and it was unrepairable. I asked for a photo but the one they sent was pretty small and shows really nothing plus i am not sure what im supposed to be looking for anyway.
Click to expand...
Click to collapse
LG (and pretty much every other manufacturer) covers repairs for manufacturing defects. They have no responsibility to repair a phone that was broken otherwise, and there is absolutely no reason whatsoever to expect LG to do so.
Being as you didn't purchase insurance, that means you get to find someone to fix it for you, or fix it yourself. It isn't that difficult or expensive.
TL;DR: You broke your phone. You don't have insurance. Fix it.
Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.
Hendge said:
Ummm...thanks i know it's tough luck and am aware of SOP's for getting my situation str8. What i am NOT getting is prior to sending it in i read on here as well as other sites the costs and procedures involved. So why then are two members directing me to repair on my own or find someone, if the actual USA LG auth repair facility is saying it's non??
I do not want to spend anymore time or money. I would just assume move on to the next phone and carrier. Screw t-mobile. The phone was great aside from the fragility.
Click to expand...
Click to collapse
If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.
Hendge said:
Screw t-mobile. The phone was great aside from the fragility.
Click to expand...
Click to collapse
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk
JaiaV said:
If all that was broken is the screen, it isn't by any means unrepairable (no matter what LG's authorized repair facility says), but you would need to check it out for yourself in order to find out the extent of the damage, unless you already know. Without pictures or details of what is damaged, we can't exactly tell you if it is fixable or not. The way it was worded sounded a bit like you attempted to get a warranty repair rather than something you would have had to pay for.
The thing is throughout the thread your attitude towards T-Mobile and LG already shows more than a little animosity and it colors how we read your posts as a whole, or at least how I read it. I don't know what your issue with them is exactly, and I don't want to. You flat out say you don't want to spend any more time or money on this problem, so...Hope you know that moving to another phone and carrier is going to cost you (either you pay for the phone up front or you pay for it in your contract, dearly, and in the US there aren't any better deals than Sprint or T-Mobile). Either way, without more details there isn't much we can tell you.
Also, this phone isn't any more 'fragile' than any other thin slab of glass attached to metal and plastic that is less than an inch thick.
Click to expand...
Click to collapse
Not sure what exactly you are reading into...ive stated that the phone was dropped and was surprised the repair facility intimated their inability to repair.
Maybe i exagerrated when i mentioned i am normally careful. I am, but sheet happens and i have dropped other phones w/out damage. My first smartphone was the mytouch3g, it was dropped a few times from greater distances with only a few nicks and a crack in the casing. All i have is my own experience to draw from, and in this case the other thread posted where another member also complained about a short fall and the resulting damage. In my experience the phone is fragile due to completely shattering from a small fall!
I understand your lack of interest in my issues with T-Mobile. So all i can do is say: BEWARE
What i would REALLY like is info/help on determining if this phone is fixable. I assume i can go to simple mobile and buy a SIM or would anyone possibly l know if i quit on a contract with T-Mobile and could care less what they do to my credit, can i get on one of their pre-paid plans via wal-mart or something?
So, should i post the photo they sent me, take the phone apart and look for something?? how to save myself from ordering a display/digitizer and coming to the same conclusion as stellar?
lotherius said:
Ummmm. This phone is no more fragile than the next. I actually stood on my phone and ground it into limestone rocks. I ended up with just a couple of scratches. It isn't unbreakable, but there is no issue that makes it more fragile than any other phone. It isn't T-Mobile's fault that 1) you didn't buy insurance and 2) glass can be broken.
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.
Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
I know and said nothing about this being T-Mobiles fault. I have posted on here in the past some detail so no need to go into it. All i can say is WATCHOUT FOR THEM. Be very careful and cautious if ever doing any business with them. TRUST ME please and save yourself the frustration.
as for insurance, just a risk i take. I would prefer no auto/home any kind whatsoever. That's just me, foolish or not i'd rather not pay monthly. Most insurances will look for any way not to pay. I only purchase required insurance.
Click to expand...
Click to collapse
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.
JaiaV said:
After reading your other threads and going over the things you ask about (like getting a Simple Mobile SIM and putting it in the phone to 'fix' the screen, wanting to know how to get out of your contract, complaining that LG and T-Mobile won't just magically replace your $15-20 battery at your whim) it sounds like all you want is out of a contract you signed with no repercussions, or ETF. You give absolutely no details, pictures, proof of correspondence with LG's repair facility, or any necessary information required to help you figure out just how damaged your phone is. You state you have read about and even checked prices on how to fix your screen.
I want to help you, but you don't seem to want help. All you seem to want is a way out of your contract and an easy way to chum up with another carrier without spending any money. Sorry, but you won't find help for that here.
Click to expand...
Click to collapse
Hey, you seem to want to draw your own conclusions, nitpick and challenge whne i have no interest in any of that. Tell ya what, i was under impression you were trying to help. If so, check the pic stellar sent me today that i have attached and comment if you have any expertise on the subject.
If not, have a great night and myob next time
Hendge said:
In this case, and my experience dropping other phones, you are proven incorrect - hopefully you'll never have to deal firsthand.
Click to expand...
Click to collapse
Actually. If you read what I wrote, I mentioned that I dropped my phone onto onto limestone gravel and then proceeded to STAND ON IT. And I weigh 260 lb. Screen scratched but unbroken. Does that prove it is unbreakable? Nope. In any single incident all kinds of things are possible. I used to work for tmo, I know this firsthand. You'd be surprised, even with those old "indestructible" Nokias, how many people dropped their phones a "couple of feet" onto the carpet and ended up with something broke. It happens. Shut up and deal with it like a man.
Sent from my LG-P999 using Tapatalk
I dropped my Sensation and the glass cover of the screen smashed so I sent it back for repair which I fully expected to pay for. What I didnt expect was for them to also charge me for a new Mainboard. I called to query this and was told that the the bootloader had been changed, they had to replace the MB to lock it again in order to provide me with a warranty for the repair.
I explained to them that I thought this was nonsense and I was not fussed about a warranty and just requested that the screen was repaired.
As the phone was dropped, I wouldnt have thought for a minute that the phone would be fixed under warranty so what is their beef?
Was there not a press release from HTC saying that they were going to remove S-On from new devices? Does anyone have a link to this?
I'm now left with the option of paying £260 for the repair or have it returned for £23 which I'm thinking of doing then selling it on ebay.
Pretty gutted and disappointed at HTC
They weren't going to remove S-ON, they have offered the ability to unlock the bootloader. 2 VERY different things
It does seem a bit rubbish they've done that, though. They shouldn't care what else is up with the phone if all you want to do is pay for the repair of the screen
Ah, that makes sense.
Yup, I'm pretty upset to be honest that they've got me over a barrel regarding repair.
de-v8 said:
Ah, that makes sense.
Yup, I'm pretty upset to be honest that they've got me over a barrel regarding repair.
Click to expand...
Click to collapse
I'm sorry to say that this isn't really anything new. My experience of HTC customer care in the UK is that they are absolutely awful from start to finish. At one point I swore I would never buy another one of their devices, but briefly owning an Acer and a Samsung revealed problems too.
If you search you'll find various complaints on XDA from people who have sent in phones with one problem only to find they have another on arrival despite careful packaging (the screen is suddenly broken, it is suddenly water damaged etc).
It might just be whoever HTC uses to do servicing and warranty work in the UK and not HTC themselves that are the problem. I don't know enough about this so I am only guessing, but I would suggest it might be worth trying to get hold of someone in HTC Europe/Worldwide and asking them to intervene on your behalf. Just emphasize that you only want to pay for the screen to be repaired and that if some gorilla has broken the main board whilst trying to replace it, that simply isn't your fault (I'm guessing that's what has really happened). Try emailing a tech site like Crave for some publicity? If HTC are insisting on charging everyone who sends in a phone with a broken screen which also has a custom ROM on it for a new main board.....well, that's just plain wrong isn't it?
My sentiment exactly.
I'm not expecting a warranty, although it would be alarming to get the unit back fixed to find another fault.
Surely the whole point is that I've requested a repair that I'm happy to pay for, they're demanding on a much bigger and unnecessary repair to fulfil it.
WRONG
I don't really understand why the firmware would need to be locked to guarentee a screen repair anyway? And why wouldn't they just flash new firmware to the existing phone - why would the main board need to be changed? People flash back to original firmware here all the time. It just doesn't smell right to me, but once again, I am FAR from an expert on the subject. You could just call their bluff and ask for the phone back and pay the return fee.
If you're in email correspondence with them and they haven't already done so in writing I'd ask them to put into writing why replacing the screen requires a new main board; why does new formware have to be flashed to the device to guarentee a hardware repair? Why can't the new firmware be flashed to the existing main board? I'd also exlpain as politely as possible that you are disatisfied with their explanation and ask them for a point of contact directly with someone at HTC to act as an ombudsman, or just tell them that you'll be contacting HTC directly to ask them to interevene.
Sounds like pure scam. It would be equivalent to dropping off your car for a windscreen repair and being told you need a new injection system because the exhaust has been modified. If you don't pay for the new injection system they can't fix the windscreen but you can have your car back unrepaired for $100 fee. Obviously the mechanic would be in court for fraud very quickly if someone took it to the police.
What we have here is some dodgy individuals preying on the general public, I can say this is not typical of HTC service in my country at least. I wonderful if they would even change the mainboard or simply flash an ruu and claim they had done so. Don't know what legal recourse is available in the UK but you should at the least report the matter to HTC global. These scumbags are after all damaging the reputation of the HTC brand and I'm sure that if they receive a number of complaints they will have to do something about the situation.
Sent from my Acer Iconia A500 using Tapatalk
Same story over and over...
http://www.google.co.uk/search?rlz=...id=chrome&ie=UTF-8&q=bad+htc+customer+service
bonesy said:
Same story over and over...
http://www.google.co.uk/search?rlz=...id=chrome&ie=UTF-8&q=bad+htc+customer+service
Click to expand...
Click to collapse
After reading some of those I'm glad I live in a country where that kind of behaviour is illegal under consumer protection laws. Looks like I was wrong when I said that sort of behaviour isn't normal of HTC worldwide. It appears the only reason HTC behave here is that they would get murdered by the legal system, not to mention the negative publicity attached to that.
Sent from my Acer Iconia A500 using Tapatalk
dr.m0x said:
After reading some of those I'm glad I live in a country where that kind of behaviour is illegal under consumer protection laws. Looks like I was wrong when I said that sort of behaviour isn't normal of HTC worldwide. It appears the only reason HTC behave here is that they would get murdered by the legal system, not to mention the negative publicity attached to that.
Sent from my Acer Iconia A500 using Tapatalk
Click to expand...
Click to collapse
It's really weird because we have a pretty robust Sale of Goods act over here, but even that doesn't sem to count for that much these days. In theory goods have to be fit for purpose and, in theory, last a certain length of time - if not, a consumer should be able to return the item for a refund. These days however, even in retail stores, if something fails outside of 28 days many places insist on having it repaired. Online retailers often insist that one sends a phone back to the manufacturer for repair if it fails after a month which simply isn't right.
We're also fairly well known for putting up with higher prices in the Uk than other parts of Europe and the rest of the world. It's bizarre, but we just seem to take c**p from our retail sector here in the UK, whether it be cars, phones or tvs.
You'd think bad publicity would force the likes of HTC to really raise their game, but it just doesn't seem to (although, unfotunately, the fact that de-v8 has actually managed to get hold of HTC customer support more than once IS an improvement; way better than my experiences in 2008/9).
Tech journalists over here don't help us either. So many just hype the hell out of everything and get on board with the marketing claims manufacturers make about a new chip or a CMOS sensor and don't point out obvious discrepancies or flaws. Well, sometimes they do so belatedly by saying 'oh yeah the HTC Touch Pro always was dog slow because the VGA res. screen and TouchFlo always was too much for the SoC. Of course, a year earlier they had claimed it change one's life for the better ; )
Obviously this doesn't help de-v8 as his scenario is slightly different as it was a paid repair in the first place, but he's clearly being fleeced.
Should have replied sooner.
HTC offered me a full repair free of charge. It pays to stand your ground!
Sent from my HTC Sensation using TapAtalk
Hi this is my first post but have been avid follower of the site and had multitude of devices. Never felt a real passion as i have today to start a thread, today my nexus 5 died.
I have had my nexus 5 for just other 2 weeks now and for no apparent reason decided to die on me. Battery was fully charged had the phone in my pocket , took out to check it and nothing. My first thought was that maybe i didn't plug it properly and it hadn't charged, so stuck it on charge and nothing not led, no charge icon. left it for about an hour and completely nothing at all, tried everything power and volume buttons. Did a search on Google and couldn't find hardly any info on this sort of situation apart form one forum where a few people have had this issue and seems to be with 32gb version and they needed replacements.
Surely this sort of thing shouldn't be happening, clueless to what it could be, i did unlock, root, and install omni custom rom last night but all was working fine this morning untill it died of course.
Really i just wanted to make people aware of the problem and hear if anyone else has had this issue, or if anyone could shed some light as to what may have caused it.
Whats really ticked me off is Google customer service, i was given an rma and went through the the steps in the email to realize that they would hold the amount for this replacement on my debit card. So basically im buying a new phone and getting a refund when they receive my faulty handset. So now i have no phone and im £350 short for at least 14 days. This is ludicrous im being put out through no fault of my own, not everyone has £350 lying around spare. I understand that Google are covering there arses in-case they don't get the faulty handset back but please you send my a faulty handset and im the one who has jump through hoops and be put out.
Forum with same problem
productforums.google.com/forum/#!msg/nexus/lI6A3fA8bvw/UdpnyaSL2Z4J
Did you try going into recovery and just wipe everything and try again? Or can you at least get to the boot loader?
Sent from my Galaxy Nexus using Tapatalk
Was your pocket wet or was it humid out? My Nexus 4 was what u described
Sent from my Nexus 5 using xda app-developers app
Dragn4rce said:
Did you try going into recovery and just wipe everything and try again? Or can you at least get to the boot loader?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
No cant get into bootloder can not do anything.
dicecuber said:
Was your pocket wet or was it humid out? My Nexus 4 was what u described
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
no pocket was perfectly dry.
The phone has been on charge overnight now and still nothing, i notice that if its on charge or you push any buttons, there is clicking notice in the handset, but you have to hold the handset to your ear to hear it what is that.
dicecuber said:
Whats really ticked me off is Google customer service, i was given an rma and went through the the steps in the email to realize that they would hold the amount for this replacement on my debit card. So basically im buying a new phone and getting a refund when they receive my faulty handset. So now i have no phone and im £350 short for at least 14 days. This is ludicrous im being put out through no fault of my own, not everyone has £350 lying around spare. I understand that Google are covering there arses in-case they don't get the faulty handset back but please you send my a faulty handset and im the one who has jump through hoops and be put out.
Forum with same problem
productforums.google.com/forum/#!msg/nexus/lI6A3fA8bvw/UdpnyaSL2Z4J
Click to expand...
Click to collapse
Why does it tick you off? Why should Google be on the hook for $350? So many unscrupulous people out there, it's a normal business practice.
If you want to spare the $350, then send the phone into LG Warranty repair. They won't send you a loaner, but your phone will be repaired for no cost to you under their warranty.
Here is where you still complain its not fair because you won't have a phone then, and Google should still give you everything for free until you return your phone....
I think that it might be battery problem. And do use any cover on it? Because some covers can cover your power button and press it.
And also might be stuck power button.
PaisanNYC said:
Why does it tick you off? Why should Google be on the hook for $350? So many unscrupulous people out there, it's a normal business practice.
If you want to spare the $350, then send the phone into LG Warranty repair. They won't send you a loaner, but your phone will be repaired for no cost to you under their warranty.
Here is where you still complain its not fair because you won't have a phone then, and Google should still give you everything for free until you return your phone....[/QUOTE
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
1979F4048B
Repair or replacement of the goods
(1)If section 48A above applies, the buyer may require the seller—
(a)to repair the goods, or
(b)to replace the goods.
(2)If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
So trying to find £350 pound is a bit of an inconvenience for me, maybe not you as clearly that's nothing to you but for the normal working class id say that was a bit of inconvenience.
Why would i not complain im not a multi billion pound company who can afford to be £700 out of pocket with nothing to show for it. i haven't asked for anything for free all im asking for is to have what a paid for, a working phone.
Yea there are unscrupulous people out there but that's not all of us, i remember the day when company's looked after there customers because they were the ones that made them there profit.
Thanks for your 2 pence anyway.
Click to expand...
Click to collapse
burton900 said:
PaisanNYC said:
Why does it tick you off? Why should Google be on the hook for $350? So many unscrupulous people out there, it's a normal business practice.
If you want to spare the $350, then send the phone into LG Warranty repair. They won't send you a loaner, but your phone will be repaired for no cost to you under their warranty.
Here is where you still complain its not fair because you won't have a phone then, and Google should still give you everything for free until you return your phone....[/QUOTE
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
1979F4048B
Repair or replacement of the goods
(1)If section 48A above applies, the buyer may require the seller—
(a)to repair the goods, or
(b)to replace the goods.
(2)If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
So trying to find £350 pound is a bit of an inconvenience for me, maybe not you as clearly that's nothing to you but for the normal working class id say that was a bit of inconvenience.
Why would i not complain im not a multi billion pound company who can afford to be £700 out of pocket with nothing to show for it. i haven't asked for anything for free all im asking for is to have what a paid for, a working phone.
Yea there are unscrupulous people out there but that's not all of us, i remember the day when company's looked after there customers because they were the ones that made them there profit.
Thanks for your 2 pence anyway.
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Not to mention (I believe) it's technically illegal under the Sale of Goods act as it applies to faulty goods too.
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Get a job
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
I see nothing wrong with googles policy.
Get a part time job maybe if you can't afford them freezing the $349 on your card for two weeks.
I felt for you when reading about your phone problem.
But after reading your whining posts about googles policy well thats life in the big city.
trsix said:
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
I see nothing wrong with googles policy.
Get a part time job maybe if you can't afford them freezing the $349 on your card for two weeks.
I felt for you when reading about your phone problem.
But after reading your whining posts about googles policy well thats life in the big city.
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What Google could do is send a pre-paid bag out and NOT send a replacement phone and once they receive the faulty they then send a new one. OK, you're without a phone for a day or so but it would mean no one is out of pocket and Google don't lose out as they get the original back first. We do this at my company and it works just fine
I find it hard to believe you Americans think that Google's policy is fair? I work full time but would still find it an inconvenience that a device I bought in good faith died and I have to fund a replacement first before I can get the replacement. Not everyone has £350 available as disposable cash, I certainly don't as everything I earn is budgeted for and ear marked for bills, rent, etc. A shop wouldn't ask you to do this and neither should a mail order purchase.
I'm not bashing Google as a company, just their returns policy
I get what you are saying but I don't think you are understanding what is happening. If you want an RMA they hold the money on your card because they are sending you a brand new device. You are 100% able to send the phone in to LG for free to have it replaced under warranty because it is faulty. You have an option that does not cost you any money. You are taking the option that does.
Sent from my Nexus 5 using Tapatalk
By the way they don't actually charge you any money for the replacement they simply authorize in case you don't send them back a phone. Also you can keep your phone on until you get the replacement and then you can send them back your faulty one.
Sent from my Nexus 5 using XDA Premium 4 mobile app
$$$
EddyOS said:
What Google could do is send a pre-paid bag out and NOT send a replacement phone and once they receive the faulty they then send a new one. OK, you're without a phone for a day or so but it would mean no one is out of pocket and Google don't lose out as they get the original back first. We do this at my company and it works just fine
I find it hard to believe you Americans think that Google's policy is fair? I work full time but would still find it an inconvenience that a device I bought in good faith died and I have to fund a replacement first before I can get the replacement. Not everyone has £350 available as disposable cash, I certainly don't as everything I earn is budgeted for and ear marked for bills, rent, etc. A shop wouldn't ask you to do this and neither should a mail order purchase.
I'm not bashing Google as a company, just their returns policy
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If funds were that tight I wouldn't be buying a $349. Phone to start with.
trsix said:
If funds were that tight I wouldn't be buying a $349. Phone to start with.
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That's just a piss poor response to a valid point. I can afford the phone, and I will be buying on on Friday as it happens, I was saying I don't have an ADDITIONAL £350 lying about. If it went wrong I'd expect it to be repaired/replaced at no cost within the warranty. I can live without a phone for a day or so so Google should provide the RMA package WITHOUT sending a new phone and once they receive the faulty one they send a new one. HTC do this. Everyone would be happy. Google could easily do this but choose not to and this is why I think their RMA procedure is poor.
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trsix said:
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
I see nothing wrong with googles policy.
Get a part time job maybe if you can't afford them freezing the $349 on your card for two weeks.
I felt for you when reading about your phone problem.
But after reading your whining posts about googles policy well that's life in the big city.
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Sorry im not a middle aged man, living at home with my parents, with nothing better to spend my money on. Im to busy living in the real world working and providing a good life for my family.What was the reason you commented on this post again? An let me remind you its £349 that's $570 to you.
I Agree that it would be better process to be able to send your device back for an exchange, not only would you not be out of pocket but would be a faster process. I think you would find that is a more normal business practice, at least here in UK. You don't have to re buy a product if you want an exchange it at any other mail order company Maybe this guy works for google and has so much spare cash because he is keeping hold everyone's money for 14 days.
joshnichols189 said:
I get what you are saying but I don't think you are understanding what is happening. If you want an RMA they hold the money on your card because they are sending you a brand new device. You are 100% able to send the phone in to LG for free to have it replaced under warranty because it is faulty. You have an option that does not cost you any money. You are taking the option that does.
Sent from my Nexus 5 using Tapatalk
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i was unaware of this option and was never made aware of it otherwise i would have done so.
atticusmas said:
By the way they don't actually charge you any money for the replacement they simply authorize in case you don't send them back a phone. Also you can keep your phone on until you get the replacement and then you can send them back your faulty one.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Im well aware of the technicality of how they hold the funds but it is as good as being charged as you have no access to that money. That was what i was trying to get at,
trsix said:
If funds were that tight I wouldn't be buying a $349. Phone to start with.
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1. Is it not the point Google are trying to make by making available a high spec device at an affordable price.
2.Being able to spare £350 and being able to spare £700 is bit of a difference don't you think.
3,I think your missing point its not so much about being able to spare the cash as it is the fact you give a company your business and when things go wrong you expect to be treated as a valued customer. I never asked for a special treatment or the world for that matter, i just wanted an easy, inconvenient way of replacing faulty goods.
I experienced the same issue last night. Charged my phone up and it was fine. Put it in my pocket, took it out a couple hours later and it was off. Haven't been able to turn it on since. No water damage, and I've never dropped it. I'm going through the RMA process now.
joshnichols189 said:
I get what you are saying but I don't think you are understanding what is happening. If you want an RMA they hold the money on your card because they are sending you a brand new device. You are 100% able to send the phone in to LG for free to have it replaced under warranty because it is faulty. You have an option that does not cost you any money. You are taking the option that does.
Sent from my Nexus 5 using Tapatalk
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That is completely bull****. I spent two hours on the phone with LG, Google, and LG+Google support managers trying to get a repair on an *in warranty* nexus 4, (they stated that this same policy applies to the Nexus 5) instead of a RMA through Google. LG will NOT do in-warranty service, if you send a Nexus that was bought through google play to LG they treat it as an out-of-warranty repair no matter what. (Yes, I am very aware that this policy is illegal, I tried explaining that to the person they transferred me to in LG legal, they said to try my luck with small-claims). To get your money back after they bill you the out of warranty price for your in warranty repair you have either have to go to small-claims court or try to get your bank to reverse the charge. Its a total bull**** policy that is, in fact, illegal, but until someone actually sues them over it, nothing is going to change. I ended up just biting the bullet on the normal RMA since I've got a Nexus 5 anyway.
LG will not accept in-warranty repairs for Google Play purchased Nexus devices, they require you to go through Google, no exceptions. I really wish it weren't true, but a conference call with LG and Google Play support managers resulted in my beating my head against a wall on exactly this issue.
atticusmas said:
By the way they don't actually charge you any money for the replacement they simply authorize in case you don't send them back a phone. Also you can keep your phone on until you get the replacement and then you can send them back your faulty one.
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Been a while since I used a debit card, but I remember my bank actually did prevent me from spending funds that were pre-authorized. Yes, the money was still mine, but it's set aside and I wasn't able to touch it until the preauth expired. Can be very inconvenient when cash is tight.
thread topic
This thread is soo off topic now.