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[Q] Black Tie Program on Broken Inspire

Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!

I just took a captivate that wouldn't turn on and they replaced it with an inspire. So I think they're pretty good about exchanging phones. Unless I just got lucky haha
Sent from my Desire HD using XDA Premium App

The way these employees can be,especially at bestbuy,seems unlikely. But give it a shot hello y not
Sent from my Desire HD using XDA App

Neathawk49 said:
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
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With a phone that unquestionably has suffered physical damage, I don't think it's reasonable to expect them to go that far in wanting to keep their customers happy.
Unless this "black tie" thing pretty much effectively says "sure, throw your phone off a cliff, drive over it with a semi, we want you happy, so we'll keep giving you phones," then I wouldn't get your hopes up.
But like Matt said, you got nothin' to lose and everything to gain at this point...

You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G

Perseids said:
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
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Well, there's a teeny tiny bit of difference between a bad ear speaker and a "mostly shattered" screen, but, who knows...

brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.

Obviously don't buy the Black Tie plan and then immediately whip the phone out of your pocket.... If it was me, I'd take the receipt in and say that I decided to go with the black tie plan after all. Then I'd take it in the next day, or the day after that. It might still look suspicious, but not as.

I took the black tie protection for my laptop and TV. Laptop got its hdd replaced twice, without a question. He opened it, took the old one out, put in the new one, and gave the old one back to me.
In my opinion, its worth the trouble/hassle for 3 years.

Thanks for your help and suggestions guys, I will hopefully go up there tomorrow and basiclly beg thats what I get for not adding it on when I got the phone, just my luck. Btw, I wasnt trying to say that they owed it to anyone to replace it, I was just saying would be a kind gesture to someone,who messed up. All they would have to do is change the screen then sell it refurbished for about 50dollars less than a new one.
Also, why do they allow you to add the black tie within the first 30 days but your excluded if you have already broken it then your not allowed to have it anymore. Just my thoughts on it, please pardon my ramblings..
Thanks again for taking the time to respond though!

mudknot2005 said:
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
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Well that's actually encouraging for the op, then. Unless of course they were exaggerating for purposes of selling the program.
I guess the only thing that would concern me is the amount of time the op takes between signing up for the program, and "cashing" in on it, so to speak.
I also don't know if they would require physical inspection of the phone when signing up, if done after the initial sale, when of course the brand new phone is there in front of them...

Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.

Neathawk49 said:
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
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Congrats. Great news for you.
Try not to shatter the screen on the next one, will ya?
And thanks for posting back. It's always good to hear how these things play out.

Put it this way its like buying a car with out "protection" and just that one day after the 30 days you run into a wall.. Take the car back and say hey I would like to get the protection plan. 99.99% they will ask let me see the car. Just as in example. Its a business. But I have the Black tie and the buy back on my phone because just in case I do drop it its cover, I had it on my last phone they sent it out for a repair go it back in like a week brand new could not even tell. Rather then going through att paying 5$s on it if it get stolen and having to pay a delectable. Heck I even got water on my phone and it was covered. So its worth it to me. On the phones think about its your MOBILE phone you have it on you all the time rather it be in your pocket in case or in case on a belt clip you always have that chance of missing your pocket and your phone slips. and BOOM broken screen. And then your like AHH!! FML! lol

I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)

Neathawk49 said:
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
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Hell yeah man Im thanking you for just that my friend.. FTW man! PC/Console
sorry of topic I think Ill start a game thread about something like this if its not already start.. thanks your way

I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.

tribestros said:
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
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I dont know about rapidly, but they have always been good about replacing my damaged phones. I went through 2 captivates (both took a swim) and they replaced them both, but the process took over 2 weeks. And on my last captivate they let me switch to the Inspire since the Captivate was out of stock.

Here is my update, I took it in a few days after I got the plan added and the guy who helped was very nice. They said that they were doing to do a rapid exchange (still not quite sure what that means but I think it is something along the lines of receiving a refurbished phone) and that they would get my "new" phone in within the next few days which is better than the 27 days I waited to receive my Captivate from being fixed a while back.
What sucks is that I am using my miserably slow iphone 3g until I get the new phone in.
One last question, if I am on the best buy reward zone silver level, does the extended 45 day return policy apply to cell phones? And if so, would I be able to exchange the refurbished inspire for the infuse and pay the difference even though they would have technically given me a refurbished phone?
Thanks!

G2x Insurance experience

So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.

javolin13 said:
So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
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I see why your frustrated, but having a remanufactured phone isn't so bad. The reason why I say that is because they are gonna do there honest best to try and fix the known issues that 90% of the G2x owners are experiencing. I just gotten a remanufactured phone and I can honestly say I have no screen bleeding issues at all! I also have no scratches either! Although I do understand your frustration about paying monthly on insurance and getting a used phone.
Sent from my LG-P999 using XDA Premium App

I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.

TurboTsi said:
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
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Click to collapse
Not to jump off topic, but you own a Talon or a Starion? I love DSM.
Sent from my LG-P999 using XDA Premium App

You should not be able to tell the difference between reman and brand new from Asurion. If you can you definitely have a right to complain. I wouldn't worry about the second phone being in bad shape too, that must be a total fluke. As far as how much premium you have spent on insurance since whenever date, all that is irrelevant. You should receive the same level of indemnity as the guy who signed up for his policy 6 months ago. Some people pay their whole lives and never need to make a claim. Insurance is simply peace of mind. The insurance company bears the majority of risk when they write policies. You pay a tiny amount monthly and they will give you a $500 phone for $130 any time you jack your **** up. You burn through 2 insurance replacements and Asurion has lost money most likely writing your policy.
Anyway, you have a right to ***** about them sending you a messed up refurb, and they have a responsibility to make it right. Good luck.
Sent from my LG G2x

I've only had 1 insurance replacement with a Behold back in the day and it looked brand new! So I think they shipped you the wrong phone!
....

I'd say get another replacement. They weren't lying when they told you about their QC procedure; your example is simply one that got overlooked. A mistake, an exception. Something that almost certainly won't happen again.

I had T-Mobile since voicestream and Asurion since it they got with T-Mobile and after loosing my phone and my wife hers years after I did I've never had that happen .....my question is y even put a battery in and chrage it if there was damage on the phone already I woukdbif just saw it packed it right up and called Asurion .......I even had them replace me my nexus one after I dropped it and broke it and I bought that from Google not from T-Mobile ........
Sent from my LG-P999 using XDA App

Refurbs usually run real well since they fixed the problems

Dsm all day! When it wants to run....
Call back and get the replacement, shouldn't take more than two days
Sent from my LG-P999 using XDA App

[Q] What to tell t-mobile to get a warranty replacement?

So my mom managed to bend the prongs in the charging port so she cant charge her MT4GS.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? She spent a lot on this phone back in August and she would hate for it to be useless already.... -_-

Tell them that the touch screen isn't responding and freezes a lot that's it.
Sent from my T-Mobile G2 using XDA App

And do it over the phone instead of going in.

Thats not right Xo My dad works in construction. He got a Otterbox Defender Series for his GSII. He wanted to test is out, ran it over with a semi. Screen broke got a huge crack #phone worked perfectly# they replaced it. Just say that your earphone jack wont work. The camera freezes. Youve restored it. Then it worked for a while, but it started acting up. Blame it on the software.
Sent from my myTouch_4G_Slide using XDA App

Since this device charges over the micro-usb connection, you're telling me she managed to break the internal connector?
That takes talent. You have to really try to break that. Really force the UBS plug in backwards.
I hate to tell you but unless she has insurance on it, she's screwed. Even if they process a warranty, if they find physical damage (and what you described is certainly physical damage) they will consider the device out of warranty and charge her account the out of warranty fee.
These devices are reviewed by a team given specifications by the manufacturer to look for specific things that the manufacturer deems physical damage, liquid damage, excessive use, etc.
Sent from my myTouch_4G_Slide using XDA App

itsomaryo said:
.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? ....
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I didn't want to come off as a **** and tell you to suck it up and pay for it, but the thing is, she did break it and T-Mo or HTC shouldn't be on the hook for the cost of replacement.
Blue6IX said:
...
"big snip"
...
If this is in fact the case, USB host support will probably be much trickier to implement, and a lot more risky to use. A hardware pathway will always be what it is. Software is more fickle, and has to be very closely checked and managed when dealing with something like this. If it's software that's regulating your power flow, you can very easily send too much to the wrong place and permanently break something.
Breaking a whole series of phones because we were too eager to release software that wasn't tested thoroughly enough would be a heavy blow to manufacturers agreeing to ship devices with S-OFF bootloaders.
I don't know if people have read up on that struggle, but one of the primary concerns against doing so was people overclocking their devices way above manufacturer specs, breaking them because they didn't know better, and manufacturers seeing a dramatic increase in returns. The cost to the companies like HTC for dealing with irresponsible end users was always one of the shields thrown up to justify shipping S-ON.
Since this is an overclock thread, and discussing USB host support is something else that could physically damage/destroy the device hardware - this is worth mentioning and making people aware of.
Search around on XDA and you'll see threads here and there over the last few years about what we've had to go through to get phones shipped S-OFF. The MT4GS wasn't, but the time is now for that to start happening. In the future most (if not all) phones will be coming S-OFF fresh out of the box.
I strongly urge anyone involved in overclocking or USB host support to be very cautious about what they are doing, and very aware of the potential damage they can do not just to a few peoples phones (which is bad enough) but to un-do years of hard work and lobbying by the open source community as a whole.
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While i'm waiting for a big download to finish on my slow-as-dialup (literally) home internet connection, i'd just like to repost here part of what I just posted in the dev section.
Phone manufacturers seeing an increase of returned phones that they have to eat the cost for because of something brain-dead or irresponsible the end user has done really hurts everyone.
The cost of phones go up, and while in this case specifically it has little to do with us finally getting S-OFF bootloaders on retail phones - the RMA total is just a number and isn't always broken down to specific causes when used as a statistic.
Any phones being returned that shouldn't be gets tallied up on a specific section of the balance sheet of a phone manufacturers (and to a smaller degree, cellular providers).
Now that we are finally starting to get phones shipped with S-OFF bootloaders, and the need for the amazingly brilliant work the Revolutionary release represents is fading, something like this is one small blow to that achievement.
The level of brilliance, creativity and dedication that had to come together for the MT4GS to get an aftermarket S-OFF bootloader blows my mind. The people who came up with the Revolutionary exploit are the kind of people that rocket scientists get intimidated by intellectually. (no exaggeration, they are the literal select few)
Think about how much more would be available to us as a community that we could do with our devices if people like that could focus their time on developing end-user applications or other software for the phone. Instead they are set with the next-to-impossible task of making it possible for all the rest of us to develop for these devices.
I know you don't see it as a big deal about finding a way for T-Mo or HTC to eat the cost of the broken phone, but the ripple effect of many people doing what is being suggested in this thread impacts issues most people would never think about, probably not even aware of.
I know it sucks to be saddled with the cost of breaking such an expensive piece of equipment. ultimately, though, the responsibility needs to rest on the shoulders of the person who actually caused it to happen.
What I would recommend is to look into an aftermarket repair service. There are some really good ones out there that specialize in high-end phones like the MT4GS.
This link:
verne2k said:
afaik no its not
http://www.ifixsmartphone.com/smartphone_repair/MyTouch_4G_Slide_teardown.html
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Is to a place (in california, I think) that repairs phones - and shows a step by step on how to replace the screen on the MT4GS specifically.
I would start on their site, and see what it would cost to repair the USB port on the phone. It might not turn out to be that much, but this would be a great first step to take in finding out.
Like I started with, didn't want to just come out and say "too bad", I wanted to really explain why it's not a good thing for all of us to try to find a way to make the manufacturer pay for something that isn't their fault. I hope that providing you with a starting point to finding the resolution of the problem softens the blow a bit of having to hear that.
I wish the best of luck to you, and if you do get it repaired, maybe share the experience and the cost here for others to be made aware of.

I walked into my local tmo store, said "my phone is all messed up from the ota update, it doesn't even boot up all the way, I need it replaced under warranty since its been less than a year"
They asked for an address. I got the new phone in the mail a couple days later then brought my old one in so they could send it back for me.
They didn't even check out my phone in the first place. Look for the lazy employee
Sent from my RubiX CubeD MT4GS using XDA App

also a temporary fix would be getting an external battery charger.

Ya I've done 4 exchanged for my chicks mytouch and they never ask to ts.. we just say it keeps getting a deadstop on the screen..
Sent from my RubiX CubeD MT4GS using xda premium

Just tell them it's having an issue that you know they can't/won't spend the time to replicate.
My phone randomly restarts
My screen goes blank and I have to take the battery out
When I click the camera it always tells me "Cannot connect to camera"

OP, your mom broke the phone - plain and simple. It's not a hardware failure, and as much as it sucks she needs to suck it up and buy a new one.
People bullshitting warranty returns on items they broke only drive up the costs for everyone else.

Alright.. well I'll be straight up honest with you.
I can't imagine how that happened to your phone. Obviously it is a user mistake, and thus it doesn't legitimately qualify for a warranty replacement.
You have the choice to take it in to get fixed, I'm sure there are many people who can do the repairs in your area. It might cost you upwards of $50 (don't quote me on that)
You can call T-mobile, and BS your way through the warranty department to get them to send you a new one, like everyone else has said. From an ethical stand point, you don't need me to tell you that's wrong, because it's lying and essentially cheating. If you choose to go that way, you will be required to pay $15 for shipping and handling, however that does not stop there. T-mobile WILL inspect your phone. Most of the time, people get away with it, but I have had a friend who tried to cut through the system and got caught (he cracked his screen and filed it as the OTA update ruined his phone). The consequence is simple, you pay full price for your replacement phone (which would be several hundred dollars). Moreover, your replacement phone isn't even a new phone, it is a refurbished device which might only just look new. Back in the day when I still had my G1, the sliding hinge came loose like it did on a bunch of them so I got a warranty replacement on it. The one they sent me came with two dead pixels on the screen, but I just didn't want to fork out another $15 to get a replacement.
So really, you can pay the money to get it fixed, and it'll still be your phone, the new phone that you paid for. Or you can cheat and send it back, pay the $15 and risk getting caught and having to pay a couple hundred for a refurbished phone.

Yeap, Its ALWAYS better to do it over the phone. Sound frustrated but not angry and they'll always kiss your butt.

Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium

androidfeen809 said:
Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium
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I can confirm this. However, in my case it was legit. I was charged for the water detector sticker being pink although it was never dropped in water and the reason for my returning the phone wasn't water related at all. The hinge was loose as hell on my phone and I wanted this taken care of. The only reason why the sticker was pink was due to having wet hands when inserting my battery into the phone since I don't ever charge my phone via USB and use a separate wall charger and just swap batteries when I need to charge my batteries.

Well sorry to the people who are against wasting warranty replacements but money is tight and the replacement is on the way and believe me I was post when I found out she some how broke the USB port -.- but she said my little sister tripped on it while it was charging and that's when it broke!
Sent from my HTC Sensation 4G using XDA App

Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium

androidfeen809 said:
Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....

beezie916 said:
Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....
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Click to collapse
Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium

androidfeen809 said:
Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium
Click to expand...
Click to collapse
Sorry i was talking about the OP on that one

Will AT&T show me any mercy? Whiskey + HOX = fail

8/22/12 UPDATE: My HOX has sworn off whiskey and is now leading a sober, healthy lifestyle.
So I switched to AT&T from Sprint in March and got the Note. The GPS stopped working about 5 weeks ago and about 3 weeks ago I exchanged it for a refurbished one at an AT&T repair center. The day after I got the "new" one I traded it for a HOX because I wanted something smaller that I didn't have to worry about having GPS issues.
A few hours ago I unfortunately poured a significant amount of whiskey on it. I didn't have any rice but popped out the sim card and used a hair dryer pointed in the opening. I think it's dry now and while the screen looks fine it is 95% unresponsive to touch so the phone seems to be ruined. Needless to say the water damage strip in the sim slot is bright pink.
Is it even worth begging for mercy at an AT&T store, repair center or over the phone? What might they possibly do? Anyone had a similar experience? Need advice please.
If AT&T won't do something extraordinarily nice for me I guess my only option for a new phone would be the Galaxy Nexus but even $350 will be hard to swallow. Otherwise I guess it's gambling on eBay or craigslist for a really good deal on a Nexus, HOX or GS3. Or a Note if it's a deal that's just too good to pass up. What to do, what to do....this sucks.

Your phone might just die if you use it without first drying all the whiskey inside it. Although it might turn back on, if there still is whiskey, it will kill the circuit or whatever is inside the phone

You could try selling it on eBay for spare parts. Sending it for repair won't do you any good and you are likely not going to find a att store willing to exchange it.
Sent from my Galaxy Nexus using xda app-developers app

your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.

Remove the SIM tray. If the indicator there is white, you're ok. If it's red, you're boned.

Since it's already marked as being water damaged do a proper cleaning of it using distilled water and getting some white rice to suck the moisture out overnight. Here's a step-by-step you might want to follow.
http://www.ehow.com/how_6679859_fix-oil-soaked-cell-phone.html

ajfili said:
Remove the SIM tray. If the indicator there is white, you're ok. If it's red, you're boned.
Click to expand...
Click to collapse
bleach will take care of that red....
Not honest but..
Not kidding..
Sent from my SGH-I717 using xda premium

jags_the1 said:
your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.
Click to expand...
Click to collapse
funny, my wife does....

You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.

jags_the1 said:
your phone is high. Give it a day or so to sober up.
I dont respond touches after a whiskey either.
Click to expand...
Click to collapse
Believe it or not, I acquired some rice and left the phone in it overnight and it seems to have sobered up. Now it appears the only consequence of phone's drinking binge is a tripped water damage indicator.
Sent from my HTC One X using Tapatalk 2

redpoint73 said:
You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.
Click to expand...
Click to collapse
You have poor reading comprehension.
Sent from my HTC One X using Tapatalk 2

sdc177 said:
You have poor reading comprehension.
Sent from my HTC One X using Tapatalk 2
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Click to collapse
How so? You broke your phone and are asking AT&T will do something "extraordinarily nice" for you. Anything they do for you (replace the phone, discount, early upgrade) is money out of their pockets (and ultimately all of ours).
Yes, you also mentioned just buying a new phone. Its my opinion you do that.

sdc177 said:
So I switched to AT&T from Sprint in March and got the Note. The GPS stopped working about 5 weeks ago and about 3 weeks ago I exchanged it for a refurbished one at an AT&T repair center. The day after I got the "new" one I traded it for a HOX because I wanted something smaller that I didn't have to worry about having GPS issues.
A few hours ago I unfortunately poured a significant amount of whiskey on it. I didn't have any rice but popped out the sim card and used a hair dryer pointed in the opening. I think it's dry now and while the screen looks fine it is 95% unresponsive to touch so the phone seems to be ruined. Needless to say the water damage strip in the sim slot is bright pink.
Is it even worth begging for mercy at an AT&T store, repair center or over the phone? What might they possibly do? Anyone had a similar experience? Need advice please.
If AT&T won't do something extraordinarily nice for me I guess my only option for a new phone would be the Galaxy Nexus but even $350 will be hard to swallow. Otherwise I guess it's gambling on eBay or craigslist for a really good deal on a Nexus, HOX or GS3. Or a Note if it's a deal that's just too good to pass up. What to do, what to do....this sucks.
Click to expand...
Click to collapse
I did the same thing back when i had the touch pro 2. Only difference was i was driving and after ending my phone call i put my phone in my cars cup holder. Stupid me forgot that i had a open cup of coffee there. Dropped the phone right in there.
Did the rice thing and the phone wouldn't turn on. I called up HTC and told them what happened. They said to ship them the phone and pay $20 because my phone was the unlocked international model.
A week later i got a call back saying they fixed my phone and they'll be shipping it back for free.
Note: My phone didn't have any warranty because it was international, and also it was more than a year old. I was running a custom rom (NRG energy rom) that should have voided warranty.
HTC didn't charge me anything to fix the phone. I didn't go through AT&T. I went straight to HTC repair center. I don't know if the guy didn't care or it was really good customer service so you might want to try a few times. I don't know why you think it's not worth even asking. What would you lose by trying? If it doesn't work the first time have your wife/girlfriend/sister call and act like an idiot.
Site note: this awesome customer service is what convinced me to only buy HTC phones from there on (and i have).

Alcoholic said:
I did the same thing back when i had the touch pro 2. Only difference was i was driving and after ending my phone call i put my phone in my cars cup holder. Stupid me forgot that i had a open cup of coffee there. Dropped the phone right in there.
Did the rice thing and the phone wouldn't turn on. I called up HTC and told them what happened. They said to ship them the phone and pay $20 because my phone was the unlocked international model.
A week later i got a call back saying they fixed my phone and they'll be shipping it back for free.
Note: My phone didn't have any warranty because it was international, and also it was more than a year old. I was running a custom rom (NRG energy rom) that should have voided warranty.
HTC didn't charge me anything to fix the phone. I didn't go through AT&T. I went straight to HTC repair center. I don't know if the guy didn't care or it was really good customer service so you might want to try a few times. I don't know why you think it's not worth even asking. What would you lose by trying? If it doesn't work the first time have your wife/girlfriend/sister call and act like an idiot.
Site note: this awesome customer service is what convinced me to only buy HTC phones from there on (and i have).
Click to expand...
Click to collapse
Interesting testimony. Every other account I've heard on here is that HTC is absolutely brutal with denying warranty service, particularly for water damage. And that your better bet is to go through AT&T.
Considering your nick and avatar, it would have been funnier if the water damage to your phone was due to booze, like the OP.

redpoint73 said:
Interesting testimony. Every other account I've heard on here is that HTC is absolutely brutal with denying warranty service, particularly for water damage. And that your better bet is to go through AT&T.
Considering your nick and avatar, it would have been funnier if the water damage to your phone was due to booze, like the OP.
Click to expand...
Click to collapse
Yayy first HOX post. You're about to get a few of us coming over who got out SGS2 warrantied out for skyrockets. But we complained and got offered HOX. SO that being said having said that. I suggest you go through att. If you get the right CS rep. They're able to help. Just a suggestion.
Sent from my One X using xda premium

I dropped mine in a contaminated puddle and it also became unresponsive. After awhile it finally started working and the only after effect is the pink indicator strip and my recent button no longer lights up. Other than that, it works like a champ.
Sent from my HTC One XL using xda app-developers app

sdc177 said:
Believe it or not, I acquired some rice and left the phone in it overnight and it seems to have sobered up. Now it appears the only consequence of phone's drinking binge is a tripped water damage indicator.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
My EVO 3D survived a swim in the pool.
It took about a week but she is back other than the camera is borked.
I let it dry out in the sun, then completely removed the housing and really cleaned and dried it. Tough little phone good to know the hox is up to a few shots
Sent from my HTC One X using xda premium

Grnfinger said:
My EVO 3D survived a swim in the pool.
It took about a week but she is back other than the camera is borked.
I let it dry out in the sun, then completely removed the housing and really cleaned and dried it. Tough little phone good to know the hox is up to a few shots
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Bad thing about the HOX is you can't take it apart very easily.
Sent from my HTC One X using Tapatalk 2

redpoint73 said:
You borked your phone, and you expect AT&T to swallow the expense (which in turn will be passed down to its customers)?
Suck it up and buy a new phone.
Click to expand...
Click to collapse
That is a very unfair/inaccurate summary!
Something ****ty happened to the OP, and he fully realizes it's his fault.
OP posts a question about the best course of action, explicitly saying that it would be amazingly kind of at&t to help him out.
He does not "...expect AT&T to swallow the expense..."
I hear what you're saying, redpoint73, but he isn't trying to con anyone (like the bleach comment) or avoid taking responsibility, the dude just wants some advice! Your suggestion to get a Gnex is a good one.
AT&T's job is to make money, they can make money by charging for repairs, make money by trying to have good customer service as a long-term investment, or maybe decide not to help because of the costs. SO, I second someone else's sentiments: might as well contact at&t and/or HTC to see if they will fix it up - I doubt it's cheap, but probably cheaper than new phone, and worse that can happen is they say "no."
If you like the Note, try to wait a while, I think the Note 2 is supposedly going to be announced sept 15. After the announcement, and again after it is actually on sale, I would expect the price of a used Note to drop significantly, $100-200. Good luck!

I very highly doubt it, but if you talk with a manager/higher power, it's possible. I've heard stories of people talking their way out of the replacement fee.
Then again, most of those have been customers for years.
My account, for example, has been active since 1996, and we use AT&T for cell phone, home phone, tv and internet. From that we usually get our way if we talk to upper management

HELP! Dropped phone and screen is black

Little pissed right now. Why on earth did Samsung think that giving the GS3 the friction coefficient of ice was a good idea? I've never handled anything that was this slippery. I just got the darn thing Friday and I ordered the Ballistic Maxx case for it last week but of course I dropped it before it arrived.
The phone still works, I can hear everything, its just the screen is black except for the menu and back buttons at the bottom. I took the back cover off and saw that none of the screws have that VOID sticker on them... can I take this apart to see if its just a loose connection?
The phone is rooted so I can't return it and I can't see anything to revert it back to stock.
I cancelled insurance last year after I got the GNex when the Verizon guy told me the price increased to $15/mo, I would still have to pay $150 to replace the phone and I would get a refurbished phone, not a new one. That's not insurance, that's a scam.
Any ideas? I swear I watched video after video of torture tests for this thing. Threw it, dropped it, froze it in a freezer. Not one problem. They put it in a friggin washing machine for crying out loud. I drop it first time and the thing is screwed... its not even a WEEK old.
Jim

calaski8123 said:
Little pissed right now. Why on earth did Samsung think that giving the GS3 the friction coefficient of ice was a good idea? I've never handled anything that was this slippery. I just got the darn thing Friday and I ordered the Ballistic Maxx case for it last week but of course I dropped it before it arrived.
The phone still works, I can hear everything, its just the screen is black except for the menu and back buttons at the bottom. I took the back cover off and saw that none of the screws have that VOID sticker on them... can I take this apart to see if its just a loose connection?
The phone is rooted so I can't return it and I can't see anything to revert it back to stock.
I cancelled insurance last year after I got the GNex when the Verizon guy told me the price increased to $15/mo, I would still have to pay $150 to replace the phone and I would get a refurbished phone, not a new one. That's not insurance, that's a scam.
Any ideas? I swear I watched video after video of torture tests for this thing. Threw it, dropped it, froze it in a freezer. Not one problem. They put it in a friggin washing machine for crying out loud. I drop it first time and the thing is screwed... its not even a WEEK old.
Jim
Click to expand...
Click to collapse
Still could Odin it back to stock if the only thing that's broken is the screen no?... Just bring it in, most people wouldn't know what rooted means.

That's why you keep the insurance. Its usally worth it. And the "friction coefficient" makes it look damn sexy. But since you don't hsve insurance. You may as well t ake it a part if you know how to safley do so.
Sent from my SCH-I535 using xda premium

droidx2.3.3 said:
That's why you keep the insurance. Its usally worth it. And the "friction coefficient" makes it look damn sexy. But since you don't hsve insurance. You may as well t ake it a part if you know how to safley do so.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
Having the phone look sexy and then putting it in a Ballistic case is like dating a super model and only ever seeing her in a Burka! I'd rather date Albert Einstein's sister at this point. Ugh.
I took it apart and there was nothing loose. I swear... @#$*&&#@*$#@&*$#@*$&#@$*#@!$&[email protected]#$*
Well I guess I gambled and lost. Although I have saved over $200 on insurance since I cancelled, I guess that savings is gone. I might be better off with a Jitterbug.
Jim

You can send it to Samsung for repair. They will make you pay for repairs but they shouldn't care if it's rooted since your paying for the fix. Should cost less than $200 I would think?
Sent from my SCH-I535 using xda premium

I'll try Samsung... but I hope there's nothing else wrong.

i dropped mine once when my father grabbed something out my hand i had my phone in, i was lucky enough to have only a small scratch across the screen and some minor damaging to the bezel
Ryno77 said:
You can send it to Samsung for repair. They will make you pay for repairs but they shouldn't care if it's rooted since your paying for the fix. Should cost less than $200 I would think?
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
if they have to replace the entire digitizer, it could cost well over 200 bucks since ordering just a digitizer and the glass, even through 3rd parties, still costs over 200 bucks, and that doesn't count their time to actually replace it
doesn't hurt to try though

That sucks. :-/ when you dropped it it must have hit at just the perfect angle to do that.
I don't have a case on mine but I'm super careful, I do worry about this happening though.
Sent from my SCH-I535 using xda app-developers app

Believe Samsung charges $178. They make the screen so no markup. I pay $6.99/month for insurance from Verizon. Sounds like you got yours from Best Buy.

prdog1 said:
Believe Samsung charges $178. They make the screen so no markup. I pay $6.99/month for insurance from Verizon. Sounds like you got yours from Best Buy.
Click to expand...
Click to collapse
Was just going to post and say the same thing, although I thought it was $168 or something.
Samsung won't give two ****s that you're rooted. Call them. Seriously. Best bet.
Obviously, I wouldn't volunteer the information on the phone. Just tell them what happened and ask how much. Boom.
Sent from my SCH-I535 using Tapatalk 2

Thats just pathetic, don't blame Samsung for your mistake. You're the one that dropped the GS3 and it's not Samsung fault.

Thanks for the helpful replies. I got it through Verizon but was told the insurance increased on the higher end smartphones. Maybe it had something to do with my wife having an iPhone and all the phones had to have the same level insurance? I don't know. I used to pay $6.99 with my Dinc and then when I went to the GNex and my wife got the iPhone they told us it was more. Moot point now... but I'll ask again once I get this sorted.
As for blaming Samsung... I don't recall doing that. I simply questioned why they thought it was a good idea to make it so slippery... I've never handled anything like it. I'm well aware I dropped it.
Quick question on ODIN... All the instructions I have found about using ODIN require me to use the screen on the phone. Is it possible to use it completely from the PC end?

Odin doesn't really require the phone screen being used. I mean, you need to be in download mode but all that requires is pressing volume (up or down, can't remember, I think it's up) home button and power. Then wait like 30 seconds and press volume up to indicate you want to enter download mode.
And if you got it into download mode, you'll know because Odin will tell you that it recognizes the phone.
In the development section there's a "how to root and more" guide. Section 6 tells all about how to Odin. You can do it without being able to see the screen.
Sent from my SCH-I535 using xda app-developers app

calaski8123 said:
Little pissed right now. Why on earth did Samsung think that giving the GS3 the friction coefficient of ice was a good idea? I've never handled anything that was this slippery. I just got the darn thing Friday and I ordered the Ballistic Maxx case for it last week but of course I dropped it before it arrived.
The phone still works, I can hear everything, its just the screen is black except for the menu and back buttons at the bottom. I took the back cover off and saw that none of the screws have that VOID sticker on them... can I take this apart to see if its just a loose connection?
The phone is rooted so I can't return it and I can't see anything to revert it back to stock.
I cancelled insurance last year after I got the GNex when the Verizon guy told me the price increased to $15/mo, I would still have to pay $150 to replace the phone and I would get a refurbished phone, not a new one. That's not insurance, that's a scam.
Any ideas? I swear I watched video after video of torture tests for this thing. Threw it, dropped it, froze it in a freezer. Not one problem. They put it in a friggin washing machine for crying out loud. I drop it first time and the thing is screwed... its not even a WEEK old.
Jim
Click to expand...
Click to collapse
I just did the same ****ing thing man... Dropped that sumbitch and the screen is black.
I did take it apart.. I had hoped just a connector had popped off or something but no, it was broke. Didn't crack the glass, just broke the LCD.
They're super simple to take apart.
See if you can request the old parts if you return it to Samsung. Might be nice having the outside glass panel as a backup. Or resell?
Sent from my SCH-I500 using Tapatalk 2

My insurance is $7/mo
I have a $100 deductible.
Maybe u had bad info
Sent from my SCH-I535 using xda app-developers app

Thanks for the info guys... I think I'll try Samsung see what they say. Oh and I checked with my local Verizon guy today he did say that the insurance was only $7 with the deductible. I don't know if the last guy was giving out bad info or maybe was trying to get me to sign up for some other insurance... who knows. I added the insurance back on it today.

I took the back off but I didn't see any loose connectors. I didn't venture any further to take the LCD apart. How do you know the LCD is cracked? Can you see it? My glass looks fine and the insides look OK... the screen is just black.