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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!

What was the reference number?
Sent from my ADR6400L using XDA Premium App

How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App

If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App

hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk

trizzle21 said:
More reason why you should get a damn IPHONE 4
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Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App

Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Click to expand...
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Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App

ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
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Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
Sent from my ADR6400L using XDA Premium App

ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
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Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
Sent from my ADR6400L using XDA Premium App

G2X went for a swim with me on the 4th.....

My phone decided it wanted to go for a swim on the 4th and is dead. Tried bag of rice to no avail. I have the insurance and was given the choice of the HTC Sensation or Galaxy S2. Went with the Galaxy.
Anyway, I just want to say thanks to everyone on this forum for the awesome ROM work and support over the last year or so. It's too bad we can't get the display drivers API from LG so we can get some ICS with working video love, but oh well.
Again, just want to thank everybody. I will now be hanging in the Galaxy S2 forums until my full discount comes into effect in February and I can get the S3.
Greg

Enjoy the GS2...

Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
Sent from my LG-P999

juny51 said:
Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
Sent from my LG-P999
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It's $130, just called. My phone has been shutting off and going crazy when off the charger. Selected GS2 as well. Have to send the G2X back within 15 days.

How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk

G2xer said:
How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
Also wanted to ask this. I needed a replacement and called. But they didn't give me the option they just said they will send me another g2x
Sent from my LG-P999

G2xer said:
How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.

gscavezze said:
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.
Click to expand...
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Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white

Well as I stated in other post I was needing a replacement so I called in. But they didn't offer me a different phone. They shipped out the same one. Its cool with me but weird how "its not available" but I got one
Sent from my LG-P999

Lol exact same thing happenes to me on the same day! Luckily the phone works still, the lcd is kind of weird and i dont have insurance
Sent From My Handheld Portal Device

twism50 said:
Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white
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Click to collapse
Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device

zoppp said:
Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device
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Click to collapse
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999

juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
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Click to collapse
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
Sent From My Handheld Portal Device

zoppp said:
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
Sent From My Handheld Portal Device
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Click to collapse
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
Sent from my LG-P999

juny51 said:
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
Sent from my LG-P999
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Click to collapse
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device

zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
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If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
Sent from my LG-P999

juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
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Click to collapse
I had to pay too, said the phone was acting up, battery dropping quickly, had to pull battery constantly. I also told them that I stooped at my TMobile store and they suggested I call them.
I've had to pay in the past too, fire a charging port issue. I believe you always have to pay, no matter what happened. I received a refurbished phone, perfect condition.
Sent from my SGH-T989 using xda premium

zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
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It was $130, and worth it. Stable Ics ROM, larger screen which is beautiful and works great outdoors.
Sent from my SGH-T989 using xda premium

juny51 said:
If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
Sent from my LG-P999
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How long ago was this?
Sent from my LG-P999 using Tapatalk

G2xer said:
How long ago was this?
Sent from my LG-P999 using Tapatalk
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I called Thursday And my phone got here friday
Sent from my LG-P999

Quality control - my 4th SGS3!

Anybody else out there having amazingly bad luck with your GS3? I just got a 3rd refurb and it came with the power button loose, and fell off in under 3 hours when I tried to use it. They are sending me a new unit instead of a refurb this time - priority overnight. This is the 2nd one I've had with a power button that came off! #2 just rebooted randomly more-and-more every day until I gave up figuring it out after a factory reset and "Safe Mode" start - it would still reboot just sitting there. *SMH* :silly:

How you get a new one... lucky
Sent from my SCH-I535 using xda app-developers app

i have zero problem with my Quad Core S3 i9300.. loving it

Mine has been perfect.

I've been having bad luck as well. On my 3rd...

On my first, no issues whatsoever.

TheLynxy said:
On my first, no issues whatsoever.
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Click to collapse
Same here....

On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
Sent from my htc_jewel using xda premium

How did I get a new one?
ihavenewnike said:
How you get a new one... lucky
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Jumped up and down, calmly getting elevated from first-line tech until I got the "customer advocate". She agreed that if I had gotten two defective "recertified" phones, I deserved to have a real (new) one. I had to agree to a two year contract, which in my case only adds 9 weeks to my commitment and they agreed not to change my TOS. Basically they did an end run around themselves, because it will look like I upgraded my phone again, allowing them to ship a new unit. *SMH*

Already 4? That's sucks man. I'm on my 15th RAZR maxx...
Sent from my Maxxed Out Razr!

Sorry to hear about your bad luck...hopefully they'll get it straightened out for you!

Dovigoldberger said:
On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
Sent from my htc_jewel using xda premium
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Do you suppose these type of returns are what prompts Verizon to keep the bootloader locked down? If I were Verizon I'd sure want to.

If you want to see bad Quality control you guys should see this: https://www.youtube.com/watch?v=rDxJoGv3FLA
That took forever to get replaced even with issues every day like that.

I have had a perfect one since release day

On my 4th aswell
Sent from my SCH-I535 using Tapatalk 2

I've had my GS3 since launch day and haven't had a single issue yet. Maybe the Otterbox helps..?
Sent from my SCH-I535 using xda app-developers app

4 already?!?! That sounds like a seriously bad run of horrible luck..... Hopefully #4 is a keeper!!!!
Sent from my SCH-I535 using xda app-developers app

FormeriPhoney said:
I have had a perfect one since release day
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Click to collapse
Likewise, maybe we just got lucky...

Mines perfect no black spots or power button issue.but I will be on the look out for them two issues to happen.maybe our phones arnt as indestructible as thought.maybe time for a case n protector. any recommended?
Sorry if I hijacked thread with my question...
Sent from my SCH-I535 using Tapatalk 2

mine has this weird line going down the left side of the screen
its only noticeable if you have a light source shinning on it and holding the device at an angle, doesn't effect viewing quality at all
slightly annoys me but im not about to return it and get a scratched up refurb phone in return

Touchscreen issues.

Hello xda. Let me get straight to the point. My mom, step sister, brother and cousin all have the EVO shift. My cousin is on his 6th. My bros on his 3rd. Sisters on her 3rd and now my mom is getting her second. All do to touchscreen malfunction. I attached some pictures of the dead spot on the phone. Not only can I not touch there but sometimes when the phones just sitting there it'll touch random spots. Is there a fix to this? Maybe running an RUU?
Sent from my PG86100 using xda app-developers app

I've had the same problem in the same spot since I got my phone. Sprint and Wirefly screwed me out of insurance... So I just work around it by rotating the screen.
Changing the build.prop helps. Change windowsmgr.maxevents to 240. If you're not rooted you are outta luck tho, no update is gonna fix that.

bilgerryan said:
I've had the same problem in the same spot since I got my phone. Sprint and Wirefly screwed me out of insurance... So I just work around it by rotating the screen.
Click to expand...
Click to collapse
The phones did work good for a while but then after time the touch just starts dying. Almost a total of 12 phones have had the same problem. Although phone with keyboards tend to malfunction more than bar phones.
Sent from my PG86100 using xda app-developers app

Yeah that is usually the flex cable but mine had a small dead line across the screen and progressively got worse. My wife's does too but hers happened after getting dropped in a drink lol. I'll just say I have done a lot with Android and I can't fix this problem, it is a hardware issue, no software will fix it.

That's what had happened to a few of the shifts. The cable started to crease and that shorted the screen to a point where it was unusable.
Sent from my PG86100 using xda app-developers app

It's defiantly a Hardware issue. Usually the Flex Cable. I've had them bought to me for repair acting just like yours. Usually end up replacing the Digitizer also. Because people tend to bang on the Screen harder, thinking that that will make it work. Which does nothing but cause more damage. If you have TEP, take it in. Just make sure to RUU before you take it in.

prboy1969 said:
It's defiantly a Hardware issue. Usually the Flex Cable. I've had them bought to me for repair acting just like yours. Usually end up replacing the Digitizer also. Because people tend to bang on the Screen harder, thinking that that will make it work. Which does nothing but cause more damage. If you have TEP, take it in. Just make sure to RUU before you take it in.
Click to expand...
Click to collapse
Called sprint talked for a bit. They're sending a refurb. But last one sent here was broken upon arrival so let's see how this ones going to act. Hopefully it'll solve the problem.
Sent from my PG86100 using xda app-developers app

how do i get to that setting to find my dead spots,im using the aokp speedy milestone 6.3.1 rom,thank any help appreciated.
Sent from my HTC Evo Shift using xda premium

bstangs1 said:
how do i get to that setting to find my dead spots,im using the aokp speedy milestone 6.3.1 rom,thank any help appreciated.
Sent from my HTC Evo Shift using xda premium
Click to expand...
Click to collapse
It is not a setting, it is an app. Search "touch screen test" on Play Store.

bstangs1 said:
how do i get to that setting to find my dead spots,im using the aokp speedy milestone 6.3.1 rom,thank any help appreciated.
Sent from my HTC Evo Shift using xda premium
Click to expand...
Click to collapse
After the third time for the same issue you can request a NEW one. They may not be to happy to oblige, but if you stay on them they should do it. Also after the third time for the same issue, you can request a different device. It would be without a penalty. Meaning you should not have to use your Upgrade.

Either im really lucky or really careful, because nothing has gone bad on my shift except the battery. And that's after two years.
Sent from my LG-LS970 using Tapatalk 2

JESUSARIUS REX said:
Either im really lucky or really careful, because nothing has gone bad on my shift except the battery. And that's after two years.
Sent from my LG-LS970 using Tapatalk 2
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Click to collapse
I didnt have any shift problems till my shift died around May of this year with screen...and now my refurb started having issues so I had to take it in...

Mine was awesome. Until I killed it :crying::crying::crying:

So sorry man.

prboy1969 said:
Mine was awesome. Until I killed it :crying::crying::crying:
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Ebay has a lot of shifts lol
Sent from my PG06100 using xda app-developers app

jesuscash said:
Ebay has a lot of shifts lol
Sent from my PG06100 using xda app-developers app
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Yeah I'd like to buy one from there, but the thing is how reliable their reports of the phone state is :silly:
Maybe I'm just paranoid but if the person selling doesnt say what all the little problems are, then those could turn into bigger problems for me
At least with Sprint theres the guarantee that I can always pull the unhappy paying customer card

jesuscash said:
Ebay has a lot of shifts lol
Sent from my PG06100 using xda app-developers app
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Click to collapse
I already upgraded to the SGS3. But I still have my tester
TEAM MiK
MikROMs Since 3/13/11

CNexus said:
Yeah I'd like to buy one from there, but the thing is how reliable their reports of the phone state is :silly:
Maybe I'm just paranoid but if the person selling doesnt say what all the little problems are, then those could turn into bigger problems for me
At least with Sprint theres the guarantee that I can always pull the unhappy paying customer card
Click to expand...
Click to collapse
Meh, they're not that expensive and most products have that eBay protection thing.
Sent from my Nexus 7 using xda app-developers app

prboy1969 said:
I already upgraded to the SGS3. But I still have my tester
TEAM MiK
MikROMs Since 3/13/11
Click to expand...
Click to collapse
If I don't get the note two I'm getting the gs3. My friend had it and I've used it but only for a minute. He's reall protective about his phone. So I haven't really used it but I know its a beast. Not getting an iPhone ever. Haha. Or maybe..just maybe another HTC. I don't want to but the one x looks preety awesome. Maybe even the EVO 4glte? I don't know. Well ill see in 30 days . And happy new year everyone!!!!
Sent from my PG86100 using xda app-developers app

Another quesiton,
So wait, to fix this problem do you need to buy the digitizer or flex cable? or both? because i have the exact same issue right on that same spot.

Wanted to give some hope, New S4 with MDL

Just bought my S4 today at Costco and its MDL!!!!!
I wanted to give you guy's hope they are still out there.
P.S. the guy offered to buy/swap me because it was MDL.
Thanks goes to the guides and developments so far, I hope to contribute in the coming weeks.
Happy Halloween!

BehrendsTech said:
Just bought my S4 today at Costco and its MDL!!!!!
I wanted to give you guy's hope they are still out there.
P.S. the guy offered to buy/swap me because it was MDL.
Thanks goes to the guides and developments so far, I hope to contribute in the coming weeks.
Happy Halloween!
Click to expand...
Click to collapse
That's awesome! Though, I don't think anyone looking for a new S4 should count on MDL phones as even a remote possibility. You probably got one of the last MDL phones outside of the used market.

jh64dsb877r said:
That's awesome! Though, I don't think anyone looking for a new S4 should count on MDL phones as even a remote possibility. You probably got one of the last MDL phones outside of the used market.
Click to expand...
Click to collapse
Got a white one at walmart just last week. The guy even opened it for me to check first!

Is there no way to tell on the outside?
Sent from my SGH-I777 using xda app-developers app

sbrown23 said:
Is there no way to tell on the outside?
Sent from my SGH-I777 using xda app-developers app
Click to expand...
Click to collapse
It will say on the bottom of the box what it comes with
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

sbrown23 said:
Is there no way to tell on the outside?
Sent from my SGH-I777 using xda app-developers app
Click to expand...
Click to collapse
Yes, definitely. On the side of the box with all of the barcodes. It will say the firmware version.
Sent from my SGH-I337 using Tapatalk

I just called AT&T about my speratic reboots on my phone. He did some reset on his end, he told me it might have fixed it. I told him if I elected to have it replaced could I request a replacement phone with firmware MDL? He said that's a different department but he recommend that I go to my local store and have it replaced there if I choose that route. The odds that the store has one is quite slim I'm sure but worth the time since I see that ppl still manage to get one from time to time. First thing I guess I'd need to do is remove root from my current phone, head over, tell them my issue, refuse a master reset (last time they reset my phone I lost everything, including my sdcard...never again). They should then offer me a replacement, I ask for a MDL model, I tell them how to tell. If they don't have any which I'm sure they don't, would I receive another MF3? My store is actually pretty cool, I may just walk in an ask if they have any MDL's...if so than I'll about getting an exchange.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
---------- Post added at 03:56 PM ---------- Previous post was at 03:46 PM ----------
The more I think about it, really whats the point. I asked here the other day "is locked boots the new norm" all so far have said yes, as far as version and AT&T goes. Even if I get a MDL model, im still getting an upgrade next summer...Ill have the same issue then as I'm sure we all will. Its a dark time. I'm sure we'll always have root but flashing custom Roms is what we all what (safe assumption). If this is the case and the modding community is as large as I think it is, I see the 2 carries taking a large hit in sales due to their nonsence. Sorry guys, had to vent
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

I went to my local Wal-Mart today and they actually had a brand new MDB. The first released. But they wanted $700 for it new. I told them they were crazy and that att sells then online for 500
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