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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!

What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App

If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App

hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk

trizzle21 said:
More reason why you should get a damn IPHONE 4
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Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
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Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
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Dead Pixel... Verizon Return?

Hi guys. I just realized my shiny new Galaxy S3 I pre-ordered and received a few days ago from Verizon has a dead pixel (or maybe a few in a cluster, it's hard to tell if it's more than one). Since it's within 14 days of receiving the phone, I should be able to return it for a new handset, correct?
Now that I've seen it, it will surely bother me.

ExodusC said:
Hi guys. I just realized my shiny new Galaxy S3 I pre-ordered and received a few days ago from Verizon has a dead pixel (or maybe a few in a cluster, it's hard to tell if it's more than one). Since it's within 14 days of receiving the phone, I should be able to return it for a new handset, correct?
Now that I've seen it, it will surely bother me.
Click to expand...
Click to collapse
Yes. They can't make you keep it...
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I believe so
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nosympathy said:
Yes. They can't make you keep it...
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Click to collapse
Correct, I'd just take it back to your local Verizon store
Sent from my DROID RAZR using xda premium

I will get a new phone, correct?
I don't like being nitpicky, but I paid good money for a brand new device, and it's technically defective.
I'm just worried they will say "oh, I can't see it" because it is quite difficult to see, but I have good eyes and it sticks out to me.
What would you guys do?

ExodusC said:
I will get a new phone, correct?
I don't like being nitpicky, but I paid good money for a brand new device, and it's technically defective.
I'm just worried they will say "oh, I can't see it" because it is quite difficult to see, but I have good eyes and it sticks out to me.
What would you guys do?
Click to expand...
Click to collapse
I'd take it in and explain just what you posted here and i dont see a single problem why you wouldn't get a new one on the spot,
I've got them to replace phones because of much less
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Linux215 said:
I'd take it in and explain just what you posted here and i dont see a single problem why you wouldn't get a new one on the spot,
I've got them to replace phones because of much less
Sent from my DROID RAZR using xda premium
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Click to collapse
Alright. I believe tomorrow is the date they're supposed to get actual phones in-store, so I figure I can do it then.
Since it's a pre-order, do you think just my order confirmation sheet and original packaging and such would be enough for them?
I've always had bad luck with getting replacements, even when they're clearly hardware defects that are no fault of my own.

ExodusC said:
Alright. I believe tomorrow is the date they're supposed to get actual phones in-store, so I figure I can do it then.
Since it's a pre-order, do you think just my order confirmation sheet and original packaging and such would be enough for them?
I've always had bad luck with getting replacements, even when they're clearly hardware defects that are no fault of my own.
Click to expand...
Click to collapse
I'd take everything it came with, with you. If it came like that then you should get a replacement.
Just be nice but persistent and i dont see a problem.
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Linux215 said:
I'd take it in and explain just what you posted here and i dont see a single problem why you wouldn't get a new one on the spot,
I've got them to replace phones because of much less
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
Linux215 said:
I'd take everything it came with, with you. If it came like that then you should get a replacement.
Just be nice but persistent and i dont see a problem.
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
What's the best way to ensure my device is cleaned of all personal data before swapping it?
Reflashing a stock system.img and doing a factory reset should be fine, right?

ExodusC said:
What's the best way to ensure my device is cleaned of all personal data before swapping it?
Reflashing a stock system.img and doing a factory reset should be fine, right?
Click to expand...
Click to collapse
I would think just a standard factory reset under your stock options should be fine.
Myself I wouldn't flash anything just yet if your taking it back.. Better safe then sorry
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ICS

Do you think Samsung will ever put Ice Cream Sandwich on the charge or we stuck with Gingerbread? if not, Will the developers here ever be able to develop ICS for the charge? The reason I ask is because the new Verizon contracts eliminate unlimited data and in order to keep it, I'm looking at buying phones outright to avoid signing a new contract. I know things can change between now and next spring when I become upgrade eligable, but I don't feel so lucky.
If Verizon does not change plans do you think it's worth looking at Sprint or is this a downgrade network and/or equipment wise?
Mike

ICS is working on the phone...sorta. CM9 is almost fully functional, but there's no mobile data, so it isn't usable as a daily driver. For it to become fully functional, the RIL needs to be fully cracked, and there's just no motivation for devs to work that hard on the RIL this phone. It's bleeding users (me including), and no other phones (other than some prepay variants) use the same radios, so there's really not much to gain. I don't think jt has given up, but I just don't think it's a priority.
I'd bet money that Samsung/Verizon will never release ICS. There isn't enough room for a TouchWiz version of ICS on /system, and you can bet that they won't release a Google Experience version.
Edit: You can do like I did and check out swappa.com. I bought a used device from there and had a fantastic shopping experience and got a great phone in great condition for a fair price. Can't say enough good things about that site.

Thanks. I kind of expected as much. This phone is getting kind of old. I still have it as I refuse to upgrade if I don't have to.
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I'm in the same boat right now. I have unlimited data and don't want to give it up, but paying for an un-subsidized phone is just insane. Really wish we had ICS on our phones, but I'm still hoping and praying that a dev could help us poor souls

rice923 said:
I'm in the same boat right now. I have unlimited data and don't want to give it up, but paying for an un-subsidized phone is just insane. Really wish we had ICS on our phones, but I'm still hoping and praying that a dev could help us poor souls
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Click to collapse
Its not insane. Your full retail phone will give you peace of mind. Never having nightmares waking up at 4am in a cold sweat because you dreamed having gone over your data by 20gb. I sold my charge for 200 bought my sgs3 for 500 .
VERIZON GALAXY S 3

Craigslist. Bought myself a gnex for 250 and an s3 for 375.

I'm scared on craigslist I'm gonna get taken and get some pos that won't work as soon as I take it home haha.
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bubarub said:
I'm scared on craigslist I'm gonna get taken and get some pos that won't work as soon as I take it home haha.
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Click to collapse
It's a good idea to ask to use it wherever you're picking it up so you can make sure it's functional.
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kvswim said:
It's a good idea to ask to use it wherever you're picking it up so you can make sure it's functional.
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Click to collapse
Thank you captain obvious.
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bubarub said:
Thank you captain obvious.
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Click to expand...
Click to collapse
What is your problem? He's not just answering you but anyone else reading this thread.
Please grow up.
Still Charged Up

Reilly1812 said:
What is your problem? He's not just answering you but anyone else reading this thread.
Please grow up.
Still Charged Up
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Click to collapse
He quoted my post. Lmfao.
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bubarub said:
He quoted my post. Lmfao.
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Click to collapse
That doesn't mean you're the only one that can read the reply. In an open discussion, responses are read/heard by everyone, and things said can often be more for the benefit of everyone else rather than the person it's directed at. It's a very common debate tactic to speak to the audience through your opponent, but it's useful in any open discussion. He quoted you because yours was the most relevant post.
Plus, you were talking about being scared of being taken on CL, so he was offering some very relevant advice.

DROID3R said:
Its not insane. Your full retail phone will give you peace of mind. Never having nightmares waking up at 4am in a cold sweat because you dreamed having gone over your data by 20gb. I sold my charge for 200 bought my sgs3 for 500 .
VERIZON GALAXY S 3
Click to expand...
Click to collapse
No worries, I'm not giving up my unlimited data for an upgrade. I just can't fathom dropping $300+ on a new phone as I've always paid ssubsidized prices with contract
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Three UK deal

Hey guys,
Since I already posted this in another thread, I thought I would post a new topic just in case anyone misses it.
I've got a friend working in Three who is able to get yourself the S4 at £35 a month but can also give you a £30 credit and some extra minutes too :good:
If anyone is interested then feel free to give me a message
Just out of curiosity, has anyone bought the phone from Three yet? How was your experience?
BTW this isn't just exclusive to the S4, there's other phones too.

was due for an upgrade from three, got the £35/month 500 min unlimited data also got a home signal box for free as i get bad indoor coverage.
Sent from my Nexus 4 using xda premium

Now I wish I was in the UK.
Sent from my GT-N7000 using xda app-developers app

big_b0sss said:
was due for an upgrade from three, got the £35/month 500 min unlimited data also got a home signal box for free as i get bad indoor coverage.
Sent from my Nexus 4 using xda premium
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Click to collapse
Nice one! Have they sent out the home signal box yet?
squabbi said:
Now I wish I was in the UK.
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Click to expand...
Click to collapse
Haha

After a few PM's with several other members I thought I'd post how this works...
I simply forward your phone number and name to someone who works in Three's direct sales department based in Glasgow. They'll contact you at a specified time and discuss the phone, the plan and the offer with you. It is up to you whether you want to place your order right there and then or place the order at another time. The order must be placed over the phone however in order to qualify for the deal as this is the only way they can add the credit and minutes to the account.
Contact me for more information if you are interested :good:
As for why I'm posting this here, let's just say I owe this person a favor

Basically DarkStones mate will be getting a commison from each of you. Which I personally think is a nice thing to do, just a shame im mates with my local store manager so already have mine ordered.
Well played to you though mate!!

DarkStone1337 said:
Nice one! Have they sent out the home signal box yet?
Haha
Click to expand...
Click to collapse
no it will be shipped with the phone. have you any experience with home signal box?
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big_b0sss said:
no it will be shipped with the phone. have you any experience with home signal box?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Not personally no, but I've heard from others that it works pretty well

Just a heads up guys, from 26th April onwards, there will be a £49 upfront cost for the phone if you buy it online or phone into inbound sales.
Of course I can get this waived for you even after this date :good: Also, this is a new contract and not an upgrade to your existing contract for those that are interested.

big_b0sss said:
no it will be shipped with the phone. have you any experience with home signal box?
Sent from my Nexus 4 using xda premium
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Click to collapse
Using one now, works very well, the range is limited though.
Sent from my HTC One using xda app-developers app

isn't this the same deal on the Three website which you could also get around £75 cashback via TCB???

fazzxx said:
isn't this the same deal on the Three website which you could also get around £75 cashback via TCB???
Click to expand...
Click to collapse
You wouldn't get the extra minutes and TCB may take a while to track. The credit can be applied immediately to the account by ordering directly from Three via myself. An additional £30 credit can also be added to a friend or family Three account if you have their phone number too.

I'm always suspicious of posts like this - how do we know that the 'friend' who works for Three isn't the OP.
Sent from my Nexus 4 using Tapatalk 2

it is always expensive in UK than US

pnnorth said:
I'm always suspicious of posts like this - how do we know that the 'friend' who works for Three isn't the OP.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Simply put, I don't need to, look at my history and you'll see what I really do for a living. I'm just helping out, to be honest it doesn't matter to me whether people are suspicious or not though

realpg said:
it is always expensive in UK than US
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Click to collapse
I really disagree with that

Jme369 said:
Using one now, works very well, the range is limited though.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
how limited, same range as wifi router??
Sent from my Nexus 4 using xda premium

Hey guys, just a quick bump to let you know that the offer ends at the end of this month. Also, a big thank you to everyone who has taken this deal up :good:
My S4 is due to come on Friday, can't wait ^_^

Exchanged

Went to Best Buy and had to exchange my S4 for another one. My phone kept losing connection to the network. It did it 3 times and all my text messages and missed calls would pop up all at once a couple hours later. Anyone else had problems? I don't know if it was the update. Seemed like everything started going wrong after.

I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
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h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
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Click to collapse
Hmm, don't know whats going on. I was thinking about getting the htc one but I came out with the same phone again. This one seems a lot more responsive. I don't know if I want to update it or just wait. I might have just got a bad phone. It's rarely that I have issues like that. The guy at Best Buy said most of their returns were because of lag.

Sure hope this doesn't happen with mine.

h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Hey go jackets! I just graduated last Friday. Did grad school there. THWG!
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

I'm in Fort Worth, Texas. Maybe Samsung shipped out a batch of bad GS4s. Hopefully nothing goes wrong with my new one.

Yes, THWG! Go Jackets!
Sent from my SGH-I777 using xda premium

a buddy of mine had a similar issue on the SG4 and HTC One; turns out it was his sim card. which, by the way, was brand new. hope you guys have better luck.

Checked my phone for the update. Seems like it was already updated. So this phone must have been just delivered to the store the other day with the update preinstalled. I've only had the phone freeze one time when I was using the camera last night. Other than that everything is working great.
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h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Did they have the 32gb at Walmart?

hamzer11 said:
Did they have the 32gb at Walmart?
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Not at that particular one.
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h3lluvaninjuhneer said:
Not at that particular one.
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Click to collapse
I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.

hamzer11 said:
I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.
Click to expand...
Click to collapse
I haven't gotten mine yet, as I'm not eligible for upgrade until June. I'm on the fence when it comes to color, though. If I go with black, I'll definitely get the 32GB, but I'm kinda diggin' the white.
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