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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!

What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App

If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App

hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk

trizzle21 said:
More reason why you should get a damn IPHONE 4
Click to expand...
Click to collapse
Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
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Click to collapse
Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
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The bleeding is geting worse

Hi I bought the g2x like a week ago it had little backlight bleed from the top corners and today I noticed its getting worse, now its from the middle and from bottom to plus now I have a dead pixel. I checked the phone when I got it the first day and now its getting very bad. I wanted to keep but its going back.
Sent from my Nexus S using XDA App

I was just looking at mine today and you might be right-when I got it a little over a week ago the bleeding was minor-nothing to worry about, now it's clearly visible under low light environment- top left and right corners as well as the bottom left corner. Completely unacceptable for $550 device that claims to be one of the best super smart phones out there.

I so wanted to overlook the screenbleed but now when its getting worse I can't , plus now I have a dead pixel right in the middle that's making me more crazy, yesterday my friend got himself g2x and he's the screen is good but it had other problems like wifi connection issues and rebooting, man this phone sound so perfect on the paper but when u get them they have so many problems. I'm thinking waithing for gs2.
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samomamo said:
I so wanted to overlook the screenbleed but now when its getting worse I can't , plus now I have a dead pixel right in the middle that's making me more crazy, yesterday my friend got himself g2x and he's the screen is good but it had other problems like wifi connection issues and rebooting, man this phone sound so perfect on the paper but when u get them they have so many problems. I'm thinking waithing for gs2.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
There are apps in the market to fix the dead pixel-give it a try. As far as the bleeding-we are on the same boat it seems...

I really think some people are blowing this issue out of proportion.
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charlieb620 said:
I really think some people are blowing this issue out of proportion.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
If you're not affected by this issue I would understand why you think that way. But my phone is getting worse and I am not going to settle that easy!!! I am exchanging it Monday...again

Well I was trying to think that too blowing out of proportion, I paid $544 something and fff them if they going to take my money and give me half ass ****.
Sent from my Nexus S using XDA App

Pecata said:
If you're not affected by this issue I would understand why you think that way. But my phone is getting worse and I am not going to settle that easy!!! I am exchanging it Monday...again
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Click to collapse
I have it as well but I only notice it in complete darkness on full brightness.
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charlieb620 said:
I really think some people are blowing this issue out of proportion.
Sent from my LG-P999 using XDA Premium App
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Click to collapse
The people that ***** are those that ***** a lot. The minority is always the most vocal.
Guess what other device has a similar "problem". The evo 4g, yet there isn't as much complaining now.
People should do their research before buying. This phone has been out for quite some time now.
Sent from my LG-P999 using XDA App

Pecata said:
If you're not affected by this issue I would understand why you think that way. But my phone is getting worse and I am not going to settle that easy!!! I am exchanging it Monday...again
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Click to collapse
How many exchanges have u done?
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charlieb620 said:
How many exchanges have u done?
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Click to collapse
One, tried to exchange it second time, but the new one was even worse than mine in terms of LCD Bleeding so I kept mine...but mine now just started randomly rebooting so I will go and exchange it again....

Pecata said:
One, tried to exchange it second time, but the new one was even worse than mine in terms of LCD Bleeding so I kept mine...but mine now just started randomly rebooting so I will go and exchange it again....
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Click to collapse
Your taking a chance man. But I understand. Ask for a later date. Or check box when they bring replacement out. I exchanged 3 times and I have minimal bleeding.
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charlieb620 said:
I really think some people are blowing this issue out of proportion.
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Click to expand...
Click to collapse
orly? were blowing out of proportion?
charlieb620 said:
Your taking a chance man. But I understand. Ask for a later date. Or check box when they bring replacement out. I exchanged 3 times and I have minimal bleeding.
Sent from my LG-P999 using XDA Premium App
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Click to collapse
LOL again we blow it out of proportion and you have already exchanged it 3 times.....
i have had 2 that had horrible bleeding and one with reboots/wifi/sim wont recognize problems....
third one on the way
i figured it would get worse as i stated in other threads... my tv got worse within just about 3 months time after buying it and i got it replaced...
i just dont get why some are really bad....others are ok... and then some have NO backlight bleeding... again ill say it...
i worked in a plastic company for 3 years total and we had "standards" parts that where not to the "standard" where thrown away..... this is all about korean quality control.... they dont have any if there is such wide spectrum of good bleed vs bad bleed vs horrible bleed....

samomamo said:
Hi I bought the g2x like a week ago it had little backlight bleed from the top corners and today I noticed its getting worse, now its from the middle and from bottom to plus now I have a dead pixel. I checked the phone when I got it the first day and now its getting very bad. I wanted to keep but its going back.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
I was buying it until you said you had bleeding from the middle. Turn down your brightness.

nate420 said:
orly? were blowing out of proportion?
LOL again we blow it out of proportion and you have already exchanged it 3 times.....
i have had 2 that had horrible bleeding and one with reboots/wifi/sim wont recognize problems....
third one on the way
i figured it would get worse as i stated in other threads... my tv got worse within just about 3 months time after buying it and i got it replaced...
i just dont get why some are really bad....others are ok... and then some have NO backlight bleeding... again ill say it...
i worked in a plastic company for 3 years total and we had "standards" parts that where not to the "standard" where thrown away..... this is all about korean quality control.... they dont have any if there is such wide spectrum of good bleed vs bad bleed vs horrible bleed....
Click to expand...
Click to collapse
I returned for other reasons. I had reboot issues.and data stuck in 2g one. I had minimal on all. Like I said u only notice in a complete pitch black room with brightness on 100%. Yes blown out of proportion. The issue isnt gonna be fixed for some time. Most stores arent even on a second batch shipment. Keep returning if u think it will make matters better. Some people have reported diff. Taking a chance when the one u have may be the best it can get.
Sent from my LG-P999 using XDA Premium App

What u buying it it bleeding from right side in the middle if I put the phone from the angle I can see 2 spots leaking the light in the middle its like the screen is not sitting tight
Sent from my Nexus S using XDA App

[Q] How many Evo Shifts have you gone through?

I am on my third device after two TEP warranty replacements in about a year. Both times I had to have it replaced, the device simply turned off and refused to ever turn back on again. The phone techs at the Sprint store couldn't fix or explain it, so naturally under TEP I was issued free replacements. I suspect something on the mainboard decided to give out, although nothing visibly was awry according to the techs.
Has anyone else had this issue? Or any similar stories?

I still have the one i picked up last year
This shift is a beast
That's an odd one dunno never had any issue with mine except user stupidity(flashing while drinking)
Sent from my PG06100 using Tapatalk 2

Still on original shift. Issues: proximity sensor and earpiece speaker are dead. Upgrade in november
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Still on my first one.
Got it the day the Shift launched.
No problems. (aside from my all of my shiny letters falling off from the back)

doratheconquistadora said:
Still on my first one.
Got it the day the Shift launched.
No problems. (aside from my all of my shiny letters falling off from the back)
Click to expand...
Click to collapse
HA same thing, phones tip top but missing the bling on the back lol
got mine back in august i think

doratheconquistadora said:
Still on my first one.
Got it the day the Shift launched.
No problems. (aside from my all of my shiny letters falling off from the back)
Click to expand...
Click to collapse
Same problem here, too many battery cover pulls for testing kernels/roms
Sent from my PG06100 using xda premium

i actually like mine better without the blingy looking letters, has a nicer look and feel flat black (with all the glue picked out lol)

One because my first one is at the bottom of a lake right after I got cm7 to work properly. I was so sad
Sent from my PG06100 using Tapatalk 2

Still using the OG Shift I picked up last February.
Issues: proximity sensor, keyboard and softkey lights don't work, fried original battery, "water damage"... And I'm sure there's more that I'm overlooking. I'll probably try and make this one last until I upgrade (Novemberish).
Sent from my PG06100 using Tapatalk 2

One shift but 2 batteries and 2 Screens/Cover. Only thing original really is the board.
Shifted from Outer Space

Ive gone through 3. First one had major overheating issues.
Second one was my fault for dropping it and cracking it.
3rd one going strong ,although a mothers purse has put that thing through hell . I cant stand to look at it without crying
And like quite a few else the silver letters are gone on mine from the back cover
Sent from my PG86100 using Tapatalk 2

Still on my first since I got it last May. On my third otterbox case tho... gotta love the fact that they replace it for free if you break it
Sent from my HTC Evo Shift using xda premium

fayrarri said:
Still on my first since I got it last May. On my third otterbox case tho... gotta love the fact that they replace it for free if you break it
Sent from my HTC Evo Shift using xda premium
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Click to collapse
damn, i need to start reading the fine print, my case **** the bed so i threw it out...

-somebody- said:
damn, i need to start reading the fine print, my case **** the bed so i threw it out...
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Click to collapse
Yeah I broke the clips that hold the back piece on thru various battery pulls and such. I just gave them a call and asked for a new one and they just sent one over... come to think of it they didn't actually ask for any proof of purchase either time... this might be something that could easily be abused lol
Sent from my HTC Evo Shift using xda premium

fayrarri said:
Yeah I broke the clips that hold the back piece on thru various battery pulls and such. I just gave them a call and asked for a new one and they just sent one over... come to think of it they didn't actually ask for any proof of purchase either time... this might be something that could easily be abused lol
Sent from my HTC Evo Shift using xda premium
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Click to collapse
Yup it has been. Theres a whole thread about how people abuse this and how otterbox is going to start getting much stricter like others by making you send in the old case. Its a shame people do this.
Sent from my PG86100 using Tapatalk 2

Am I the only one who's still on their original Shift?
And am I the only one who got it on January 9th?
I dunno, I just like to handle my tech carefully.

On my original Shift, about a year old now and I don't use a case. Headphone jack is dying and the "f" key has to be pressed a little harder than normal, but everything else is in great shape.

7 or 8.

doratheconquistadora said:
Am I the only one who's still on their original Shift?
And am I the only one who got it on January 9th?
I dunno, I just like to handle my tech carefully.
Click to expand...
Click to collapse
1st Shift here as well since last January, I didn't root it until this past February, call me a procrastinator lol.
Edit: Technically this is my 2nd, 1st had GPS issues and I returned it to BB in the first month.
Sent from my Speedy using XDA

Well I was on my first but it appears my touch screen is going out. It only works when the keyboard is out about a half inch
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Dead Pixel... Verizon Return?

Hi guys. I just realized my shiny new Galaxy S3 I pre-ordered and received a few days ago from Verizon has a dead pixel (or maybe a few in a cluster, it's hard to tell if it's more than one). Since it's within 14 days of receiving the phone, I should be able to return it for a new handset, correct?
Now that I've seen it, it will surely bother me.

ExodusC said:
Hi guys. I just realized my shiny new Galaxy S3 I pre-ordered and received a few days ago from Verizon has a dead pixel (or maybe a few in a cluster, it's hard to tell if it's more than one). Since it's within 14 days of receiving the phone, I should be able to return it for a new handset, correct?
Now that I've seen it, it will surely bother me.
Click to expand...
Click to collapse
Yes. They can't make you keep it...
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I believe so
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nosympathy said:
Yes. They can't make you keep it...
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Click to expand...
Click to collapse
Correct, I'd just take it back to your local Verizon store
Sent from my DROID RAZR using xda premium

I will get a new phone, correct?
I don't like being nitpicky, but I paid good money for a brand new device, and it's technically defective.
I'm just worried they will say "oh, I can't see it" because it is quite difficult to see, but I have good eyes and it sticks out to me.
What would you guys do?

ExodusC said:
I will get a new phone, correct?
I don't like being nitpicky, but I paid good money for a brand new device, and it's technically defective.
I'm just worried they will say "oh, I can't see it" because it is quite difficult to see, but I have good eyes and it sticks out to me.
What would you guys do?
Click to expand...
Click to collapse
I'd take it in and explain just what you posted here and i dont see a single problem why you wouldn't get a new one on the spot,
I've got them to replace phones because of much less
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Linux215 said:
I'd take it in and explain just what you posted here and i dont see a single problem why you wouldn't get a new one on the spot,
I've got them to replace phones because of much less
Sent from my DROID RAZR using xda premium
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Click to collapse
Alright. I believe tomorrow is the date they're supposed to get actual phones in-store, so I figure I can do it then.
Since it's a pre-order, do you think just my order confirmation sheet and original packaging and such would be enough for them?
I've always had bad luck with getting replacements, even when they're clearly hardware defects that are no fault of my own.

ExodusC said:
Alright. I believe tomorrow is the date they're supposed to get actual phones in-store, so I figure I can do it then.
Since it's a pre-order, do you think just my order confirmation sheet and original packaging and such would be enough for them?
I've always had bad luck with getting replacements, even when they're clearly hardware defects that are no fault of my own.
Click to expand...
Click to collapse
I'd take everything it came with, with you. If it came like that then you should get a replacement.
Just be nice but persistent and i dont see a problem.
Sent from my DROID RAZR using xda premium

Linux215 said:
I'd take it in and explain just what you posted here and i dont see a single problem why you wouldn't get a new one on the spot,
I've got them to replace phones because of much less
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
Linux215 said:
I'd take everything it came with, with you. If it came like that then you should get a replacement.
Just be nice but persistent and i dont see a problem.
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
What's the best way to ensure my device is cleaned of all personal data before swapping it?
Reflashing a stock system.img and doing a factory reset should be fine, right?

ExodusC said:
What's the best way to ensure my device is cleaned of all personal data before swapping it?
Reflashing a stock system.img and doing a factory reset should be fine, right?
Click to expand...
Click to collapse
I would think just a standard factory reset under your stock options should be fine.
Myself I wouldn't flash anything just yet if your taking it back.. Better safe then sorry
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Quality control - my 4th SGS3!

Anybody else out there having amazingly bad luck with your GS3? I just got a 3rd refurb and it came with the power button loose, and fell off in under 3 hours when I tried to use it. They are sending me a new unit instead of a refurb this time - priority overnight. This is the 2nd one I've had with a power button that came off! #2 just rebooted randomly more-and-more every day until I gave up figuring it out after a factory reset and "Safe Mode" start - it would still reboot just sitting there. *SMH* :silly:

How you get a new one... lucky
Sent from my SCH-I535 using xda app-developers app

i have zero problem with my Quad Core S3 i9300.. loving it

Mine has been perfect.

I've been having bad luck as well. On my 3rd...

On my first, no issues whatsoever.

TheLynxy said:
On my first, no issues whatsoever.
Click to expand...
Click to collapse
Same here....

On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
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How did I get a new one?
ihavenewnike said:
How you get a new one... lucky
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Jumped up and down, calmly getting elevated from first-line tech until I got the "customer advocate". She agreed that if I had gotten two defective "recertified" phones, I deserved to have a real (new) one. I had to agree to a two year contract, which in my case only adds 9 weeks to my commitment and they agreed not to change my TOS. Basically they did an end run around themselves, because it will look like I upgraded my phone again, allowing them to ship a new unit. *SMH*

Already 4? That's sucks man. I'm on my 15th RAZR maxx...
Sent from my Maxxed Out Razr!

Sorry to hear about your bad luck...hopefully they'll get it straightened out for you!

Dovigoldberger said:
On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
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Click to expand...
Click to collapse
Do you suppose these type of returns are what prompts Verizon to keep the bootloader locked down? If I were Verizon I'd sure want to.

If you want to see bad Quality control you guys should see this: https://www.youtube.com/watch?v=rDxJoGv3FLA
That took forever to get replaced even with issues every day like that.

I have had a perfect one since release day

On my 4th aswell
Sent from my SCH-I535 using Tapatalk 2

I've had my GS3 since launch day and haven't had a single issue yet. Maybe the Otterbox helps..?
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4 already?!?! That sounds like a seriously bad run of horrible luck..... Hopefully #4 is a keeper!!!!
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FormeriPhoney said:
I have had a perfect one since release day
Click to expand...
Click to collapse
Likewise, maybe we just got lucky...

Mines perfect no black spots or power button issue.but I will be on the look out for them two issues to happen.maybe our phones arnt as indestructible as thought.maybe time for a case n protector. any recommended?
Sorry if I hijacked thread with my question...
Sent from my SCH-I535 using Tapatalk 2

mine has this weird line going down the left side of the screen
its only noticeable if you have a light source shinning on it and holding the device at an angle, doesn't effect viewing quality at all
slightly annoys me but im not about to return it and get a scratched up refurb phone in return