Related
Last december i called in about the towers around my house not working correctly because my g1 and my aunts blackberry were stuck on gprs. They said they put in a service order in so the towers can be checked. A week later i called backed (like they told me to) and was told that a few towers were damaged and that they would put in an order to get them fixed. Now its 7 months later and they have still yet to fix them. what can be done about this?
I live in Alabama and have the unllimited data and messaging plan for $35 and unlimited calls for $50. I would hate to leave them with such a great plan but i cant use my phone when im at home (which is most of the time) like it was meant to be used. I have to drive 10+ miles before i get edge. Paying the ETF is definitley out of the question.
Does anybody have any suggestions about what i can do?
File another service request. When there have been 3 service requests at the same location (if coverage is supposed to be present), you may be able to request a trouble ticket if both devices are giving the same issue.
If no satisfaction, point out how sad you are to have to leave t-mobile after X years, but you would like to speak to someone about cancelling your account. They should transfer you to retentions where you can discuss your options, which might include upgrades, but if you have a documented history of unresolved signal issues, you may be able to also get them to waive the ETF.
If the towers in your area are actually marked as having an outtage - and have for 7 months as you indicate - you can certainly point this out as well (and if you've called in, it will be documented on your account).
okay thanks.
Hello, New to the forums and to the android OS. I bought my Nexus S recently (had a blackberry bold), called t-mo to switch me to the nexus s compatible data plan on jan 22nd. It is now Jan 26th and they still haven't gotten me data! I called several times, but all they tell me is that a ticket has been issued (on the 22nd) and that their hoping it can get resolved soon! My account is in perfect standing, I would like to know why their taking so long to hook me up to data...all I can use right now is wi-fi. just wondering if you guys have any Ideas whats happening on t-mo's side, or if you guys had a similar experience that would help me resolve this issue?
thanks in advance.
Check your apn settings. I never had to switch to internet plans even though they tell me. I just take my sim card out a put it in the phone and my internet works. I have done this from sidekicks, to androids to blackberries and more recently between WP7.
They always give me that line about having switching data plans but i never do. I am on an older plan that hasnt been around in like 1yr so Im not sure if its the newer plans.
garcia09 said:
Hello, New to the forums and to the android OS. I bought my Nexus S recently (had a blackberry bold), called t-mo to switch me to the nexus s compatible data plan on jan 22nd. It is now Jan 26th and they still haven't gotten me data! I called several times, but all they tell me is that a ticket has been issued (on the 22nd) and that their hoping it can get resolved soon! My account is in perfect standing, I would like to know why their taking so long to hook me up to data...all I can use right now is wi-fi. just wondering if you guys have any Ideas whats happening on t-mo's side, or if you guys had a similar experience that would help me resolve this issue?
thanks in advance.
Click to expand...
Click to collapse
i've never had that problem with tmobile before, matter of fact they are usually more than happy to set you up with data there and then. When i got my account set up, they added data to my plan withing 15 minutes on the phone with them and then it started working maybe 30 mins right after that. No problems with tmobile on my side. They got the best customer service i ever witnessed for a phone company.
After about the 10th call (literally) they finally added data to my service. I tried to get an explanation but all the rep could tell me was; that her supervisor took the matter to upper division due to so many days with the issue. Enjoying my nexus s to its full capabilities now
651stp said:
i've never had that problem with tmobile before, matter of fact they are usually more than happy to set you up with data there and then. When i got my account set up, they added data to my plan withing 15 minutes on the phone with them and then it started working maybe 30 mins right after that. No problems with tmobile on my side. They got the best customer service i ever witnessed for a phone company.
Click to expand...
Click to collapse
Ya, I actually just had an amazing experience. When I set up my account at BB, the rep there somehow set up my wife's line to start data on February 21st, a full month and two days after we got the phone. When we found this out we went to a Tmobile store and they fixed it right up. Cut to today, I realized my wife's phone was showing up under my name on caller ID so I went by a different tmobile store (we happened to be going to a different town the first time so we stopped by the most convenient location) and they told me there was something weird on my account: Apparently, we have free data until February 21st! So we're paying for 750minutes and unlimited texts!
Also, multiple reps looked at her phone noting how cool it was and how awesome it was that it had CyanogenMod on it. Then one of the reps showed me his G2 and his custom rom (can't remember what it was). I showed him mine and told him I had it overclocked to 1.5GHz and he asked to see quadrant....and then his jaw hit the floor. It was really refreshing after hearing the sprint reps I was used to not understanding what FroYo was...
Wayyy cooool! seems like we had the opposite problems. I had no data and you had free data!
After having so so many issues with this phone and issues with my previous OG Droid i came to my wits end and dropped my service today after verizon refused to give me anything other than a Revolution or thunderbolt as a replacement!
Loving my Charge on Humble 4.22 with unlimited data. It can only get better when I move into Humble 5.0 or other EP4P ROM.
I really can't complain about this phone, although I'm sure I couldn't hang with stock.
Are you getting other service? In general, Verizon's network is superior. I'm sure that varies with location though.
i have my charge on humble and all i have to say is WOOOOOOOOOOOOOW.
The head of customer service told me that she wasn't recommending anything because a software update is coming. What a see you next Tuesday.
Sent from my SCH-I510 using Tapatalk
I was running a custom rom also but the constant lack of data is unacceptable! i have tried EVERY rom, modem and combination out there! after having 8 of the other droids, and 3 of these i was told that i could swap to ANY other phone i wanted so i researched it and chose the bionic because it has higher ratings the rep then told me no not that phone anything but that, so i said ok let me do some research and i did and decided to go to the iPhone for the reason of apple has better support! and the rep said oh, sorry not that either.... ok so if i can have ANY phone what can i actually have? he replied thunderbolt or revolution... UH.... NO... So o can canceled my service and will sacrifice the poorer networks....
I kinda feel stuck as well. But I don't want to cancel my service.
Someone call the WAAHmbulance.
Sent from my Droid Charge running Infinity Beta
Rofl! In September, I had eleven gigabytes of mobile data downloaded through the cell network, mostly 4G. I have unlimited data. I'll never leave the big red.
Sent from my SCH-I510 using xda premium
kvswim said:
Someone call the WAAHmbulance.
Sent from my Droid Charge running Infinity Beta
Click to expand...
Click to collapse
+1 I'm loving my phone lol.
Sent from my SCH-I510 using XDA App
klovar said:
Rofl! In September, I had eleven gigabytes of mobile data downloaded through the cell network, mostly 4G. I have unlimited data. I'll never leave the big red.
Sent from my SCH-I510 using xda premium
Click to expand...
Click to collapse
same here man unlimited data and tethering ill never leave
The only issue you mention is "constant lack of data", which would seem to have nothing at all to do with the phone and a lot to do with the network. A Bionic doesn't have magic cell tower creation sauce in it. Neither does an iPh*ne. You say you've been through 11 phones over this, proving the phones aren't related, and proving that VZW has bent over backwards to please a whiney idiot. They've lost a pretty penny giving you phone after phone for something that has NOTHING to do with the hardware, because they actually care about whiners (most of us don't). Good luck finding another company that dedicated to keeping you around while they lose money on you.
If you KNOW of a better carrier in your area, from you know actually talking to real friends on other carriers in your area (if you haven't WAAHed them all away), then just switch to them. No need to post a gee tell me I'm right and a great martyr to strangers all over the world on a forum. Just switch.
Maybe you wanted to be Thomas Paine and start a revolution with all of us. Umm... too bad. Many of us get great service. Sorry yours sucks, but no need to post anywhere but a site dedicated to your local geographic area. Otherwise the info is pretty worthless to most of us.
Finally, THANK YOU, for finally leaving VZW. Your antics have contributed to driving up their overall costs (passed on to all of us eventually).
I dont see how you can complain when you were running custom roms.
Did you ever give the Charge a chance at a complete stock setup?
mtmcghee said:
After having so so many issues with this phone and issues with my previous OG Droid i came to my wits end and dropped my service today after verizon refused to give me anything other than a Revolution or thunderbolt as a replacement!
Click to expand...
Click to collapse
I to was fed up with data drop but it isnt a charge issue. It's a network issue of some sort and as far as the bionic goes let me tell you. You aint missing much. Sure its nice and smooth but the screen is horrible.... i would choose the charge over this any day. Oh well, i lent my charge to someone and borrowed this bionic. Just waiting on the galaxy nexus to drop..... Best of luck with your new carrier.........
Sent from my DROID BIONIC using XDA App
i like the service and coverage that verizon offers, i have 5 lines with them 2 in which i carry with me daily! im not a whiny customer however when my blackberry can stay connected to the network and send/receive calls, messages, data, ect. and my charge sitting right next to it cant i have a problem! the first month i had this phone i had no problems then things went down hill so i started experimenting with roms to see if any of them helped, some did, some didnt. i wasnt trying to get the next best phone as im not in contract on any of my lines and pay the retail prices to avoid a contract! i simply want a phone that i can use without hassle. as for being on my 11th+ phone how is it my fault when my CLR shows up with a broken screen, broken keyboard, not able to boot, factory resets its self every 45min, speakers not work, wifi not work, oh best yet how about when you open the box and they send you a used phone that hasnt been inspected or cleaned!?! my problem is that i need a phone that works and they arent able to send me one, i even agreed to go to a non 4G phone and was denied! So ill go over to att where i expect things not to work!
Humble 5.0 has made this phone good and I agree with others dont leave big red when you have unlimited. Tons of new devices to come.
GL
Really not a good time to bail ... the latest EP4 leak is a big step up in modem performance (almost never drop data anymore -- If I do, it's for maybe 10 seconds).
EP4 will (supposedly) be released within the next few weeks OTA.
Plus this improved modem performance lets me use 2X Battery (similar to Juice Defender) to turn off data while the phone is not in use, yet turn it on every xx minutes to check email, etc.... resulting in a big battery savings. I could never do this with the previous leaks or when the phone was stock -- it would take FOREVER to pick up data each time I turned the screen on.
ilovesoad said:
The head of customer service told me that she wasn't recommending anything because a software update is coming. What a see you next Tuesday.
Sent from my SCH-I510 using Tapatalk
Click to expand...
Click to collapse
We are past Tuesday WTF? I'd call back and demand satisfaction!
Now it the wrong time to switch carriers. Unless you go to Sprint. Verizon's Unlimited Data on 4G @12mbs(av.) is something I would have tried to stay and deal with.
I understand your fustration. All I want is a phone that works and does what was promised. I tether and still have probs when playing Xbox live, or downloading torrents. Speedtest gets me 12mbs, but still have problems then it locks or freezes. So I know what you mean. I've tried ALL ROMS. I'm on Humble 5.0 right now, and I love it.
But all you need to do is restart, or turn off then on mobile data, and it works. It'll work for awhile. But there are still those problems that happen. Despite all that...I still Love Verizon. I've had no probs with cust serv or phone coverage. To me, the problem is bad, but not enough to make me EVER leave Verizon.
Luckily I won this phone and still have my new every two discount. So I will sell this phone for 200 and end up paying 50 for Galaxy Nexus. I hope that the problems with tethering and data freezing don't exist with the GN.
I've had them all. Treo on ATT, Samsung Flip Phone on Sprint then flashed to Cricket, G1 on T-Mobile, then Droid Eris and Charge on Verizon. VERIZON IS HANDS DOWN THE BEST!...Luckily I got unlimited data before it was gone. If you had that and let it go...I'm sorry, but I think you will look back and realize you mad a big mistake.
BlazinDANDAMAN said:
Now it the wrong time to switch carriers. Unless you go to Sprint. Verizon's Unlimited Data on 4G @12mbs(av.) is something I would have tried to stay and deal with.
I understand your fustration. All I want is a phone that works and does what was promised. I tether and still have probs when playing Xbox live, or downloading torrents. Speedtest gets me 12mbs, but still have problems then it locks or freezes. So I know what you mean. I've tried ALL ROMS. I'm on Humble 5.0 right now, and I love it.
But all you need to do is restart, or turn off then on mobile data, and it works. It'll work for awhile. But there are still those problems that happen. Despite all that...I still Love Verizon. I've had no probs with cust serv or phone coverage. To me, the problem is bad, but not enough to make me EVER leave Verizon.
Luckily I won this phone and still have my new every two discount. So I will sell this phone for 200 and end up paying 50 for Galaxy Nexus. I hope that the problems with tethering and data freezing don't exist with the GN.
I've had them all. Treo on ATT, Samsung Flip Phone on Sprint then flashed to Cricket, G1 on T-Mobile, then Droid Eris and Charge on Verizon. VERIZON IS HANDS DOWN THE BEST!...Luckily I got unlimited data before it was gone. If you had that and let it go...I'm sorry, but I think you will look back and realize you mad a big mistake.
Click to expand...
Click to collapse
Sprint is having their own data problems right now. You guys are complaining about dropping data until you reboot. How about not having any data at all regardless of how many times you reboot. That's how bad Sprint is in some areas right now (northwest Indiana). If I try to go to the market sometimes the phone will sit there for literally five minutes and still won't connect. I get data time-outs and the spinning circle multiple times a day. Which is why I went back to Verizon on my hands & knees hoping their network has improved in the past couple of years.
Big red came through. They have very nice CS (well 95% nice) LOL. I got the Bionic just in time to sell it after I use my upgrade to get the nexus!!!! (The Bionic is a very good phone BTW) Verizon service hands down beats the rest. When it comes to the big red, you get what you pay for. That's the truth.
HI,
I recently purchased a Samsung Galaxy Tab 2, the 7" version with 3G (P3100) in the UK, it is unlocked.
At first I intended to continue to use my Orange SIM that allowed 250mb of free use. It soon became apparent that this would not be enough.
So I signed a rolling one month contract with Three, allow all you can eat data for your smart phone. However, 56MB later (day 3) they switched the data off, the message is saying that I have moved my SIM from my mobile phone and put it in a tablet, this is not what it is designed to do.
My trouble is, if I go for the "Broadband" options then I'll not be able to use the voice facility that the phone offers. I have spent about 45 minutes speaking to Three but they cannot offer a solution. As far as they are concerned it is a tablet and the only option is Mobile Broadband with no voice capability.
Any Idea, custom ROM so they cannot detect the Tablet as a Tablet?
Oh, if I put the SIM back into a smartphone then the data connection works again.
Thanks
Kev
Hi
I had the exact same problem. I came from the Galaxy note 2(i needed a bigger screen) and so i put my contact sim card in and had the same problem. I was not happy, so i called them and went straight to the technical team and explained that i needed to use my sim in this device.
My argument was that it had the exact same capabilities as the note and that the note was classed originally as a small tablet.
Whilst i understood that the WiFi version of the tab 2 WAS just a tablet, the 3 G version had gsm radios just like a phone. I escalated the complaint to the senior technical team and put pointed out that the 2 devices were no different and as a paying customer with a Samsung device that was SPECIFICALLY made to be used as a phone, that 3 as a network should lift the restriction on my 3G allowance. Moreover, they then relented AND admitted that they were looking to relax their guidekines on this matter.
I pointed out that every version of Samsung's tablets has a 3G version with full phone capabilities, and that so many people were using these as their sole devices.
I advise you go back to them, go straight to the technical team, argue there case, and ask for it to be escalated if need be. Please feel free to quote my own situation in this matter stating that I'm a customer and they allowed me to use my sim fully in my tab 2
Keep us posted
WoW, this gives me a little hope.
I spent another hour on the phone yesterday, I spoke to a member of the technical team and he seemed very knowledgeable. Even telling me the cheapest option to get full broadband (but no voice). Even went on to say that other providers in the UK did do voice and data that would work in the tab 2.
However, I did pick up one blatant lie, he said that the mobile phone sim would not allow streaming, HTTPS, or +18 websites, ensuring me that these sites just would not load. Well, my tab was loading these, I streamed live TV from a field in the middle of no where lol.
I'm tempted now to write a letter because I'm getting no where on the phone, I'd like to point out some inconsistencies on their website. I.e. their choose the right sim wizard. Unless you have an iPad it guides you to the sim I purchased. Also the pictures, the tablet and smartphone are the same, for broadband it is a picture of a laptop. The reason for going to this length is that they are telling me they can't even swap my contract, I must give 30days notice!
I'll ring them again on Friday, for now I'm back to orange lol.
Thanks for your input,I'll definitely keep you updated as I expect this issue to get worse as more phone / tablets or phablets become available.
Kev
Well done, hope it works out for you
I'm only with 3 on the remainder of my contact ( 9 months) then going to switch to 30 day rolling contract. They give the most data out of all of the networks, even if their customer service is rubbish.
It might be worth persisting with your case, my question to them was how can my tablet be a tablet when it can receive calls, and the very fact i was talking to them on it made them agree with me.
Don't let them lie to you or try and pass any false information onto you. Ask to speak to the senior tech team, as when i spoke to the tech team, they were basically useless and couldn't really answer. I asked for a more senior team and they escalated the case promising I'd here back in 72 hrs which i did.
Stick with it mate, orange data allowance is crummy, and 3 will give in in you persist
Keep me posted
Since tomorrow is the day I'll ring Three again, can you give me a clue as to what they did to get yours working? Was there any setting changes? The last guy I talked to gave me some new settings, they did not work but it was food for thought. I.e. the APN setting etc.
Kev
OK, so the latest call is another 20 minutes long where i keep repeating what the issue is with a nice sounding girl telling me she understands. Although the lack of verbal communication related to the issue from her part clearly told me otherwise. This was clarified when towards the end of the conversation she said, "so you need me to blocked the IMEI from our system?".
My shear frustration at this point lead to her raising a call for her manager to call me back - let's hope they understand lol.
Kev
bionicbone99 said:
OK, so the latest call is another 20 minutes long where i keep repeating what the issue is with a nice sounding girl telling me she understands. Although the lack of verbal communication related to the issue from her part clearly told me otherwise. This was clarified when towards the end of the conversation she said, "so you need me to blocked the IMEI from our system?".
My shear frustration at this point lead to her raising a call for her manager to call me back - let's hope they understand lol.
Kev
Click to expand...
Click to collapse
The offers with 3 are great.... the staff..... ( am allowed to swear in these forums?? lol), let's just say that if they were turkeys, their days would be numbered!!
Stick with out, use the term"I wish to escalate the case to the senior technical team".. they WILL get it!
Keep me posted
pglandscapes said:
The offers with 3 are great.... the staff..... ( am allowed to swear in these forums?? lol), let's just say that if they were turkeys, their days would be numbered!!
Stick with out, use the term"I wish to escalate the case to the senior technical team".. they WILL get it!
Keep me posted
Click to expand...
Click to collapse
Well, I don't give up easily but this has beat me. There seems no way of getting round this with Three. The mobile team want to put you through to broadband team saying its clearly a tablet, the broadband team just put you back through to the mobile team as they don't support voice devices. Even the senior team leaders wont have it, they just keep saying you've clearly been told you can't use this device on our mobile network.
I'm not sure how you (pglandscapes) got this resolved but I'd keep quiet and not change anything about your plan. For anyone else thinking this is an option clearly is it not, trust me I have now tried everything and then some, in fact they are now getting angry at me for keep ringing them LOL.
To recap, I was trying to use a Three Mobile Phone SIM in a Samsung Galaxy Tab 2 7" 3G version so I could continue to use the full voice capabilities of the device, very quickly Three blocked the data use to this device although placing the SIM back in a smartphone made it work again.
I'm back with orange, canary 10 (SIM only) , 1 month plan which seems to work fine.
I hate to say it but I may try the Three Broadband 10GB monthly version, I'm told I'll loose voice features of the phone but I'm just curious now. Wont I look a fool though if that works perfectly LOL.
Kev
Maybe Virgin
Well, the latest update is Virgin say that support the Samsung P3100 better known as the Galaxy Tab 2 7" with 3G (via online chat and validated by the settings you can download from their website).
I ordered the SIM and its 90 pence cheaper per month on all you can eat.
Does anyone know if Virgin is really just Three? Just worried that they will be the same :crying:
Kev
Truly baffled!
To be honest, one of my conversations lasted over 1.5 hours!!
I simply stated originally that my data allowance had been blocked and i wished to speak to someone in a senior position.
My hook was i was paying for the top tariff and that 3 weren't fulfilling their part of the contact as a supplier by limiting my data allowance in a device that had complete gsm capabilities. I specifically asked them to define the difference between the galaxy note 2 and the galaxy tab 2.
Their reply was that one was a tablet and one was a phone.
I questioned how this could be defined to which they answered on one device i could make calls and send text messages and in the other i couldn't.
When i pointed out that both devices had EXACTLY the same functionality they were stumped!
I then asked them to differentiate between the iPhone at 3.5 inches, and the galaxy note at 5.5 inches, a whole 2 inches bigger!
They're reply was that they were both classed as phones and that one simply had a larger screen. I pointed out that the Dell streak was released as a tablet and that was 5 inches, and yet had full phone capabilities.... they then went quiet!
I then pointed out that a pure tablet such as the nexus 7 or the iPad, even the 3g versions don't have gsm radios, thus making them tablets. However, the ones with gsm radios can be classed as large phones, and that the factor of the larger screen cannot be used as a defining factor if said device has full gsm functionality!
They conceded the point and even said they were" looking to change their legislation on this matter as the lines were becoming finer all the time regarding such devices!"
THAT is how i got it. In truly sorry it hasn't worked for you
pglandscapes said:
...let's just say that if they were turkeys, their days would be numbered!!...
Click to expand...
Click to collapse
To be fair, this applies to us all doesn't it? If I were a turkey I know I wouldn't be making many plans for the future...
Have you looked at GiffGaff? They have a £12 Goodybag (effectively a monthly rolling contract - you choose whether to buy another goodybag each month). This provides unlimited data plus unlimited texts and SMS.
Does it work in a tablet? Check out this thread in their forums. This seems to confirm that:
if a device can make and receive calls and texts out of the box without modification then it is classed as a phone and can be used with goodybags
Click to expand...
Click to collapse
Best you check with them to confirm, but it looks like you might be okay with the P3100.
Mr Anderson said:
To be fair, this applies to us all doesn't it? If I were a turkey I know I wouldn't be making many plans for the future...
Have you looked at GiffGaff? They have a £12 Goodybag (effectively a monthly rolling contract - you choose whether to buy another goodybag each month). This provides unlimited data plus unlimited texts and SMS.
Does it work in a tablet? Check out this thread in their forums. This seems to confirm that:
Best you check with them to confirm, but it looks like you might be okay with the P3100.
Click to expand...
Click to collapse
Cheers buddy, I had spotted this as an option, and if it does not workout with Virgin I will OK at this next.
I actually took online help with virgin and copied the convo of them saying they fully supported the p3100 so if this does not work out it should be easier to get out of the contract. Lol
I've cancelled the Three contract today, they seemed amazed that my Orange SIM worked OK in it. I get the impression they don't really believe what I,m saying. Probably think I'm trying to scam them and really want to use there all you can eat in an iPad.
Oh well.
Kev
Taking a closer look at giffgaff it would appear this could be a very good solution if it does not workout for me with Virgin. I actually like how open their service seems to be, taking a look at this link shows that the usage can be fair and reasonable. Frankly, if someone is using more than 3gb a day then they deserve to be kicked off because they ruin the service for others.
http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Unlimited-Mobile-Internet-with-a-goodybag/ta-p/5577838
There are a few people that have had issues on giffgaff with similar phones, one person was reporting being blocked and stated they had yet to use 1 gig in the 3 weeks they had been connected, so that's a bit worrying. It looks like the end result was they terminated their account. But who knows, maybe they were abusing the system as there are not many reports like that and many others from people with similar devices reporting no issues.
Looking at my stats so far, i'd be amazed if I used more than a gig a month once I'd got the new device excitement out the way lol.
I'll keep this thread updated with how I get on.
Update: Sent email to giffgaff to see if they will indeed support this device as a large smartphone.
Kev
bionicbone99 said:
Taking a closer look at giffgaff it would appear this could be a very good solution if it does not workout for me with Virgin. I actually like how open their service seems to be, taking a look at this link shows that the usage can be fair and reasonable. Frankly, if someone is using more than 3gb a day then they deserve to be kicked off because they ruin the service for others.
http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Unlimited-Mobile-Internet-with-a-goodybag/ta-p/5577838
There are a few people that have had issues on giffgaff with similar phones, one person was reporting being blocked and stated they had yet to use 1 gig in the 3 weeks they had been connected, so that's a bit worrying. It looks like the end result was they terminated their account. But who knows, maybe they were abusing the system as there are not many reports like that and many others from people with similar devices reporting no issues.
Looking at my stats so far, i'd be amazed if I used more than a gig a month once I'd got the new device excitement out the way lol.
I'll keep this thread updated with how I get on.
I wish you the best of luck and hope this works out for you dude!
Update: Sent email to giffgaff to see if they will indeed support this device as a large smartphone.
Kev
Click to expand...
Click to collapse
I wish you the best of luck and hope this works out for you dude!
OK - Here's the latest.
On the 24th Dec I applied for a Virgin SIM (T-Mobile / EE backbone)
On the 25th Dec I applied for a GiffGaff SIM (O2 backbone).
I also sent an email to GiffGaff asking them to confirm they would support the device on their £12 goodybag (250 mins, unltd txt, unltd mobile data).
Both companies said they would send an email when the SIM had been dispatched - I love a good response test
27th, GiffGaff confirm by email that they have no issues with the device as long as I dont exceed there fair usage policy (1GB per hour / 3GB per day) along with some other fair usage which they did not actually stipulate but I expect this is P2P (torrents) etc.
27th, GiffGaff dispatch the SIM
29th, Giff Gaff SIM arrives and I credit it with the £12 goodybag, 5 minutes later the account is activated and I'm rock and rolling
30th Dec, time for some GiffGaff tests (for easy I'll add as a picture)
Conclusion, assuming GiffGaff don't cut me off for steaming and there is no reason to suggest they will based on my tests then I'm happy. The tests show I could watch TV for about 6 hours per day (even at maximum wifi type speeds which I doubt I would ever get over GiffGaff), at the maximum GiffGaff rate recorded of 180MB per Hour I could get 16 hours of Live TV before I need worry. I think if someone needs more than this they need a better life not a better service provider
Oh - Not heard anything from Virgin at all LOL.
Kev
bionicbone99 said:
OK - Here's the latest.
On the 24th Dec I applied for a Virgin SIM (T-Mobile / EE backbone)
On the 25th Dec I applied for a GiffGaff SIM (O2 backbone).
I also sent an email to GiffGaff asking them to confirm they would support the device on their £12 goodybag (250 mins, unltd txt, unltd mobile data).
Both companies said they would send an email when the SIM had been dispatched - I love a good response test
27th, GiffGaff confirm by email that they have no issues with the device as long as I dont exceed there fair usage policy (1GB per hour / 3GB per day) along with some other fair usage which they did not actually stipulate but I expect this is P2P (torrents) etc.
27th, GiffGaff dispatch the SIM
29th, Giff Gaff SIM arrives and I credit it with the £12 goodybag, 5 minutes later the account is activated and I'm rock and rolling
30th Dec, time for some GiffGaff tests (for easy I'll add as a picture)
Conclusion, assuming GiffGaff don't cut me off for steaming and there is no reason to suggest they will based on my tests then I'm happy. The tests show I could watch TV for about 6 hours per day (even at maximum wifi type speeds which I doubt I would ever get over GiffGaff), at the maximum GiffGaff rate recorded of 180MB per Hour I could get 16 hours of Live TV before I need worry. I think if someone needs more than this they need a better life not a better service provider
Oh - Not heard anything from Virgin at all LOL.
Kev
Click to expand...
Click to collapse
Well done mate, really pleased it's worked or for you!
I just thought I'd add one final update to this thread before marking it as solved.
I put a very comprehensive letter together and sent registered post to Three. I pointed out some inconsistencies on their website and at point of sale.
They called me and said they had reviewed my device and see that it is a little confusing from a customers point of view and that they don't actually have a package that is dedicated to the phone & tablet "phablet" market. They will look to address these issues very soon, and if you read this they may already have done so.
As a result they have waved all charges and although I will receive a final invoice they will waver this too. They did say that I could continue to use the phone service until it was ceased and I would not be charged.
The Virgin SIM eventually arrived yesterday, but as I am now non GiffGaff I shall not be activation that.
GiffGaff, I guess much of this is personal choice and depends on the service levels in the areas you visit. I will say this though, I'm very happy. GiffGaff using the O2 network has a great signal, as they have both 2G and 3G it works well indoors too (for those places where there is no free WiFi).
I sit here with a full signal capable of stream TV from my arm chair. Not that I would, obviously I'd use WiFi, but capable none the less.
Got there in the end.
Kev
bionicbone99 said:
I just thought I'd add one final update to this thread before marking it as solved.
I put a very comprehensive letter together and sent registered post to Three. I pointed out some inconsistencies on their website and at point of sale.
They called me and said they had reviewed my device and see that it is a little confusing from a customers point of view and that they don't actually have a package that is dedicated to the phone & tablet "phablet" market. They will look to address these issues very soon, and if you read this they may already have done so.
As a result they have waved all charges and although I will receive a final invoice they will waver this too. They did say that I could continue to use the phone service until it was ceased and I would not be charged.
The Virgin SIM eventually arrived yesterday, but as I am now non GiffGaff I shall not be activation that.
GiffGaff, I guess much of this is personal choice and depends on the service levels in the areas you visit. I will say this though, I'm very happy. GiffGaff using the O2 network has a great signal, as they have both 2G and 3G it works well indoors too (for those places where there is no free WiFi).
I sit here with a full signal capable of stream TV from my arm chair. Not that I would, obviously I'd use WiFi, but capable none the less.
Got there in the end.
Kev
Click to expand...
Click to collapse
A very big Pat on the back for sticking with it mate. Well done indeed for persevering with this.
Good luck with gifgaf and happy new year!.
As a side note, I've just installed cm10 on my p3100.... loving it!
Highly recommended
My first daft question of the year lol
I think CM10 is a 3rd party ROM, but why would people choose it over Android? What are the deciding factors for you?
bionicbone99 said:
My first daft question of the year lol
I think CM10 is a 3rd party ROM, but why would people choose it over Android? What are the deciding factors for you?
Click to expand...
Click to collapse
For me I wanted the closest vanilla aosp experience I could get, and this for me is it.
I love the nexus 7, but I need both camera and phone, so this is the only tablet I know that has them.
Running Samsung's version of jelly beam 4.1.1 was great but, it was filled with so much bloat ware that with just a few processes running, it still lagged a little.
I looked at cm10.1 and thought" wow, stock jelly bean", so I took the plunge.
Interestingly enough running the touchwiz, my tab would regularly have around 45 processes running in the background. With this it has around 24!!
So much slicker and smoother.
I also wanted all the cool jelly beam stuff like the camera with the editing, daydream, the notifications shades, basically everything that made it as stock as possible.
I didn't want to run 3rd party launchers and tons of different apps, I wanted my OS to be this good!
Anyway, those were my deciding factors, other people may have different ones.
Hope this helps
We switched to Spring Sep 3 to get the $100 for 20gb of data plan. It would be great but our coverage/signal is TERRIBLE. We live in Louisville, KY which shows 4G coverage across most of the city. We are lucky to get half bars with 3G 95% of the time. We've even been to a Spark city(St. Louis) over the weekend and our phones were constantly extremely slow loading webpages, Facebook, etc.
I've taken our S5's(wife and I have the same) to a few stores/service centers and no one sees anything wrong. The only thing that any of them told me was that the fact our phones don't have Sprint Zone installed might be the issue. That seemed crazy to me but I tried to find a way to add it to our S5's with no success.
Is there any truth to that? If not, then what can we do to boost signal/reception for data? At this point we're ready to go back to Verizon and start watching our data again even though it costs more. We feel like we've taken a step back into 2008 with our speeds.
wkupike2000 said:
We switched to Spring Sep 3 to get the $100 for 20gb of data plan. It would be great but our coverage/signal is TERRIBLE. We live in Louisville, KY which shows 4G coverage across most of the city. We are lucky to get half bars with 3G 95% of the time. We've even been to a Spark city(St. Louis) over the weekend and our phones were constantly extremely slow loading webpages, Facebook, etc.
I've taken our S5's(wife and I have the same) to a few stores/service centers and no one sees anything wrong. The only thing that any of them told me was that the fact our phones don't have Sprint Zone installed might be the issue. That seemed crazy to me but I tried to find a way to add it to our S5's with no success.
Is there any truth to that? If not, then what can we do to boost signal/reception for data? At this point we're ready to go back to Verizon and start watching our data again even though it costs more. We feel like we've taken a step back into 2008 with our speeds.
Click to expand...
Click to collapse
Thats not true sprint zone does not have anything to do woth service..sprint is famous for always workin on towers "so they say' missed calls,drop calls and delaid sms.
They love to feed you lie after lie. But if you climb chain speak with superviser ask for discount they norm comp for your losses...
I figured but just wanted to ask since it was told to me at multiple stores/service centers. I love saving the money ($60 per month) and getting 22GB of data versus 4 with Verizon but that doesn't matter if you can't use it. Any tips on ways to try to increase our signals? Maybe our phones aren't programmed to properly connect to the towers?
wkupike2000 said:
We switched to Spring Sep 3 to get the $100 for 20gb of data plan. It would be great but our coverage/signal is TERRIBLE. We live in Louisville, KY which shows 4G coverage across most of the city. We are lucky to get half bars with 3G 95% of the time. We've even been to a Spark city(St. Louis) over the weekend and our phones were constantly extremely slow loading webpages, Facebook, etc.
I've taken our S5's(wife and I have the same) to a few stores/service centers and no one sees anything wrong. The only thing that any of them told me was that the fact our phones don't have Sprint Zone installed might be the issue. That seemed crazy to me but I tried to find a way to add it to our S5's with no success.
Is there any truth to that? If not, then what can we do to boost signal/reception for data? At this point we're ready to go back to Verizon and start watching our data again even though it costs more. We feel like we've taken a step back into 2008 with our speeds.
Click to expand...
Click to collapse
wkupike2000 said:
I figured but just wanted to ask since it was told to me at multiple stores/service centers. I love saving the money ($60 per month) and getting 22GB of data versus 4 with Verizon but that doesn't matter if you can't use it. Any tips on ways to try to increase our signals? Maybe our phones aren't programmed to properly connect to the towers?
Click to expand...
Click to collapse
They are prob working in your area i got s5 wife got s5 and a s3 for other use like hotspot games. we do not have issues in our area so check your area for any work.
Tower may also be overloaded if not enough towers around for the amount of users.
I guess I could call support but it's been going on for over a month, that's just terrible to me. And none of the 2 stores and 1 service center I went to locally mentioned that. If they don't know then that's even more of a red flag. But since we traveled to a Spark city I still feel like it's beyond just local towers and maybe settings in our phones. But they were sent in from different Spring stores so it's not like they came from a bad batch. Just very frustrating and we'll probably just go back to Verizon if it doesn't change soon.