Related
Last december i called in about the towers around my house not working correctly because my g1 and my aunts blackberry were stuck on gprs. They said they put in a service order in so the towers can be checked. A week later i called backed (like they told me to) and was told that a few towers were damaged and that they would put in an order to get them fixed. Now its 7 months later and they have still yet to fix them. what can be done about this?
I live in Alabama and have the unllimited data and messaging plan for $35 and unlimited calls for $50. I would hate to leave them with such a great plan but i cant use my phone when im at home (which is most of the time) like it was meant to be used. I have to drive 10+ miles before i get edge. Paying the ETF is definitley out of the question.
Does anybody have any suggestions about what i can do?
File another service request. When there have been 3 service requests at the same location (if coverage is supposed to be present), you may be able to request a trouble ticket if both devices are giving the same issue.
If no satisfaction, point out how sad you are to have to leave t-mobile after X years, but you would like to speak to someone about cancelling your account. They should transfer you to retentions where you can discuss your options, which might include upgrades, but if you have a documented history of unresolved signal issues, you may be able to also get them to waive the ETF.
If the towers in your area are actually marked as having an outtage - and have for 7 months as you indicate - you can certainly point this out as well (and if you've called in, it will be documented on your account).
okay thanks.
Let me get to the point. I just got my G2x yesterday, swapped everything from my N1. On WiFi, np, I can access anything thru the internet. W/o WiFi, I still get MMS and can trick my phone in getting short data, like my current weather in a widget, etc. but when a browser is pulled up, it tells me I have the wrong data plan and I have to update.
Now, I know exactly what this is, my question is more if there is a way of circumnavigating it? I have the same plan I had w/my G1, which was just before the data plans changed and I don't want to have upgrade to one of thier new limited-unltd AND pay more on top of it. I was planning on rooting it anyway as I have my past to Androids (thanks by the way XDA, w/o this site, I couldn't have done it), but was waiting for CM7. I know there are several great ROMs out there though, many more than when I originally flashed my G1 and if by rooting it, I would work around whatever is relaying my phn info.
Oh, and so everyone knows, I haven't updated my imei yet w/TMo, but I've never experienced this before even w/o my imei being updated.
Anyway, hope my rambling has at least stayed near the tracks of reason and someone can give me an answer. If I have to update my service then I have to, I just don't like being "forced" to , makes me think AT&T and I would LOOOOOOVE to get around this!
Thx all...
Call T-Mobile and tell them what you're seeing. They'll probably first tell you that you'll have to upgrade, or pay more. Tell them that is unacceptable and you'd like to be grandfathered in.
See if that works, I've heard that some people who used T-Zones back in the day are grandfathered in at $5.99 for unlimited web. I'm not sure how valid this may be, but try your luck with T-Mobile and post back here what the outcome was.
I'll give it a try, but I'm going to give hope a chance and hold my breath hoping that maybe, just maybe, this can be circumnavigated by freezing and/or removing some sort of pre-installed mothership progam hidden in one of the many bloatware by TMo...
im grandfatherd with the 6 dollar tzones but it cut off on me last week like when i go to the web it tells me my plans not sufficent for it so idk what to do but im not gettin a data plan
If you are on T-Zones I really doubt you will be able to keep it. What I would do is call retentions and try to get them to put the grandfathered $20 Android plan on there so at least you get it for a little bit less.
Pretty much the same thing I'm getting, it redirects me to web2go.com and tells me I have to update my data plan.
Don't get me wrong, if the TMo commercial chick dressed up like a dominatrix, I would make it my screensaver among other things, it doesn't mean I long for my provider to act the role...
Did you renew your contract?? I am still using the $25 plan I got when I had my G1. At some point (can't remember if I was still on G1 or Nexus One) but I had to switch to the "Android Data Plan" instead of the G! plan (to get Visual Voicemail). My price remained the same, just the name changed. But, I didn't renew my contract when I bought this phone.
Nope, no contract.
RhynosAndroid said:
Let me get to the point. I just got my G2x yesterday, swapped everything from my N1. On WiFi, np, I can access anything thru the internet. W/o WiFi, I still get MMS and can trick my phone in getting short data, like my current weather in a widget, etc. but when a browser is pulled up, it tells me I have the wrong data plan and I have to update.
Now, I know exactly what this is, my question is more if there is a way of circumnavigating it? I have the same plan I had w/my G1, which was just before the data plans changed and I don't want to have upgrade to one of thier new limited-unltd AND pay more on top of it. I was planning on rooting it anyway as I have my past to Androids (thanks by the way XDA, w/o this site, I couldn't have done it), but was waiting for CM7. I know there are several great ROMs out there though, many more than when I originally flashed my G1 and if by rooting it, I would work around whatever is relaying my phn info.
Oh, and so everyone knows, I haven't updated my imei yet w/TMo, but I've never experienced this before even w/o my imei being updated.
Anyway, hope my rambling has at least stayed near the tracks of reason and someone can give me an answer. If I have to update my service then I have to, I just don't like being "forced" to , makes me think AT&T and I would LOOOOOOVE to get around this!
Thx all...
Click to expand...
Click to collapse
Do you know the name of the actual plan you have? I am a Tech Care rep and the only time you would need to change from a grandfathered plan is if you had a generic smartphone plan instead of an android specific plan.
You may have to upgrade to the android specific, but there are ways around paying the higher cost. Retentions is a good way, got a guy the $20 buck plan yesterday to match his loyalty Blackberry internet plan through retentions.
Glad I'm on Simple Mobile can't beat the price
mikebionca06 said:
Glad I'm on Simple Mobile can't beat the price
Click to expand...
Click to collapse
True but good luck with any customer service or tech support.
I just got my G2x today coming from my N1. I was able to keep my Myfaves + unlimited android data, in fact it was recommended i keep it because it has a 5gb cap and the new plan would be 2gb
Adam7986 said:
True but good luck with any customer service or tech support.
Click to expand...
Click to collapse
Ive been with them since it was available ,never had to call customer support and never had an issue...
as far as i have tried the t-zones or t-web plan will not work, i had to finally ditch mine after 7 years, i did call t-mobile and asked to speak to a loyalty rep. which i then explained that i was not going to pay more than 20 for a plan with a new 2 year upgrade, which did not take to much convincing they gave me the unlimited Android data plan for 20 bucks a month. Trust me i did not want to let go of my 9.99 plan which worked great with my HD2 with 3g speeds, but for an extra 10 bucks a month its worth not having to worry about will it work and trying to find the right settings.
Yeah, I'm sure I'm going to have to buckle as well. Going to flash the CM build that was just released. After that, go the loyalty route I guess.
Oh, and...
GO POKES!
So can anyone confirm you have to upgrade from the g1 plan to take advantage of 4h data speeds?
donutman said:
So can anyone confirm you have to upgrade from the g1 plan to take advantage of 4h data speeds?
Click to expand...
Click to collapse
That is just a name change - has no effect on speeds.
Still on my "Android Unlimited" for $25 (after changing from "G1 Plan" for VVM).
mikebionca06 said:
Ive been with them since it was available ,never had to call customer support and never had an issue...
Click to expand...
Click to collapse
Did you buy your SIM from SM directly?
-bZj
donutman said:
So can anyone confirm you have to upgrade from the g1 plan to take advantage of 4h data speeds?
Click to expand...
Click to collapse
Nope, as I said Im still on my plan from my G1 that was also used on the N1. they just gave me a new sim card.
mikebionca06 said:
Ive been with them since it was available ,never had to call customer support and never had an issue...
Click to expand...
Click to collapse
Which is great, but if one day you need it, they don't have a contact number/e-mail listed on their website and T-Mobile can't help you.
Well, I added the "data throttling removal" patch because at least a few of the posts sounded as if by using this Paul O'Brien patch they circumnavigated the need to change plans. Alas, to no avail, although now, I shouldn't have to worry about data throttling should I downgrade to the (limited) unlimited plan.
It appears than my Holy Grail continues to elude me! At this point, I would even just accept some Knights who say "NI!" I'd trade a shrubbery for a resolution...
Hello, everyone. Long time member but this is my first post.
Anyway, I've had my Infuse 4G since June 2011. I really love the phone and enjoy trying the custom ROMs, especially Zeus. The phone worked great until about 2 months ago when my data plan stopped working.
To make a long story short, there may be an incompatibility with all Infuse 4G phones and the AT&T network towers in my area.
I apologize for the length of the email, but here's all the details for anyone who is interested:
I noticed that I would have intermittent data connections even though I had a steady 3-4 bars of H+. Voice and SMS would work fine, but the internet/sync/speed tests would be slow or non-existent. While I had an active voice call, the data was fine. About a minute after I hung up, the data would stop working again. I was afraid I fried something in the modem with all the ROM experiments.
I called AT&T customer service and they tried all the typical "quick fixes" like verifing the APN settings and making sure "Use packet data" was enabled. They reset the data plan on my account and replaced my SIM twice. They wanted me to replace my phone, but my wife has the same phone and she has the same problems. It seemed like the data would be better when away from the house, so I convinced them to open a network trouble ticket on my local tower.
One day while I was at work, they sent a technician out to my house and they said the tower was fine, but my house was on the line between the segments of the local tower. This combined with "an unusually high number of activations in my area" was the cause of my problem.
I called BS on this because my phone and house haven't changed in the prior 9 months when everything worked fine. They did credit me for both data plans for the month, so I can't complain too much.
I decided to call their bluff and get a new phone. When I walked into the local Device Support Center, I didn't finish explaining my problem before they asked me if it was the Infuse. It's as if they already knew the rest of my story and said that all Infuse owners in a 10-15 mile radius were experiencing the same problem. They previously had AT&T network technicians out and they confirmed it was isolated to the towers in the local region and isolated to the Infuse. They worked with Samsung who confirmed it wasn't the particular phones they looked at, but a network issue.
I'm currently in the process of getting approval for a new make/model even though I'm not yet half way through my contract. It looks like the local support center is pushing for a Galaxy S2 replacement for both phones, but it hasn't been approved yet.
I'll follow up here when I get more information, but I thought this might help others out there with data problems on their Infuse.
Thanks.
Matt
ITS IMPOSSIBLE for it to be singled out to one phone .. it really is .. unless course lets say, there was only one LTE 4G model phone and LTE was having issues then only that one model phone would have problems ... our Infuse runs on hspa+ like the inspire 4g and so on, so all those phones would have issues as well .. BUT hey if ur getting a replacement S2 (which runs on the same tower/network/apn as the infuse lmao) then I say go for it
Sent from my SAMSUNG-SGH-I997 using XDA
@jpapa1086, I hear what you're saying and I didn't believe it at first either. I originally went to the repair center to swap my phone and rule it out. While she was on the phone, I heard the repair center manager offer to forward an email to the warranty department from AT&T's own network support technician that confirmed the Infuse had issues and other phones did not on specific tower sites.
Like I said earlier, I thought I fried something in the modem with my custom ROMs, but my wife's phone was still stock Froyo and hers stopped working around the same time.
I'm a network engineer for a living and it seemed to me like there is a network routing issue, not a radio communication issue. This is just my opinion, but I'm wondering if there's some kind of firewall or filter, perhaps involved in the throttling system, that is mis-configured for my area.
Either way, Fedex delivered two (referbished) S2s to me today and they are working just as well as the Infuse did on day one.
I'm not saying this is the cause of all Infuse data issues, but I'm offering my experience to the community just in case it may help someone else.
Thanks.
HI,
I recently purchased a Samsung Galaxy Tab 2, the 7" version with 3G (P3100) in the UK, it is unlocked.
At first I intended to continue to use my Orange SIM that allowed 250mb of free use. It soon became apparent that this would not be enough.
So I signed a rolling one month contract with Three, allow all you can eat data for your smart phone. However, 56MB later (day 3) they switched the data off, the message is saying that I have moved my SIM from my mobile phone and put it in a tablet, this is not what it is designed to do.
My trouble is, if I go for the "Broadband" options then I'll not be able to use the voice facility that the phone offers. I have spent about 45 minutes speaking to Three but they cannot offer a solution. As far as they are concerned it is a tablet and the only option is Mobile Broadband with no voice capability.
Any Idea, custom ROM so they cannot detect the Tablet as a Tablet?
Oh, if I put the SIM back into a smartphone then the data connection works again.
Thanks
Kev
Hi
I had the exact same problem. I came from the Galaxy note 2(i needed a bigger screen) and so i put my contact sim card in and had the same problem. I was not happy, so i called them and went straight to the technical team and explained that i needed to use my sim in this device.
My argument was that it had the exact same capabilities as the note and that the note was classed originally as a small tablet.
Whilst i understood that the WiFi version of the tab 2 WAS just a tablet, the 3 G version had gsm radios just like a phone. I escalated the complaint to the senior technical team and put pointed out that the 2 devices were no different and as a paying customer with a Samsung device that was SPECIFICALLY made to be used as a phone, that 3 as a network should lift the restriction on my 3G allowance. Moreover, they then relented AND admitted that they were looking to relax their guidekines on this matter.
I pointed out that every version of Samsung's tablets has a 3G version with full phone capabilities, and that so many people were using these as their sole devices.
I advise you go back to them, go straight to the technical team, argue there case, and ask for it to be escalated if need be. Please feel free to quote my own situation in this matter stating that I'm a customer and they allowed me to use my sim fully in my tab 2
Keep us posted
WoW, this gives me a little hope.
I spent another hour on the phone yesterday, I spoke to a member of the technical team and he seemed very knowledgeable. Even telling me the cheapest option to get full broadband (but no voice). Even went on to say that other providers in the UK did do voice and data that would work in the tab 2.
However, I did pick up one blatant lie, he said that the mobile phone sim would not allow streaming, HTTPS, or +18 websites, ensuring me that these sites just would not load. Well, my tab was loading these, I streamed live TV from a field in the middle of no where lol.
I'm tempted now to write a letter because I'm getting no where on the phone, I'd like to point out some inconsistencies on their website. I.e. their choose the right sim wizard. Unless you have an iPad it guides you to the sim I purchased. Also the pictures, the tablet and smartphone are the same, for broadband it is a picture of a laptop. The reason for going to this length is that they are telling me they can't even swap my contract, I must give 30days notice!
I'll ring them again on Friday, for now I'm back to orange lol.
Thanks for your input,I'll definitely keep you updated as I expect this issue to get worse as more phone / tablets or phablets become available.
Kev
Well done, hope it works out for you
I'm only with 3 on the remainder of my contact ( 9 months) then going to switch to 30 day rolling contract. They give the most data out of all of the networks, even if their customer service is rubbish.
It might be worth persisting with your case, my question to them was how can my tablet be a tablet when it can receive calls, and the very fact i was talking to them on it made them agree with me.
Don't let them lie to you or try and pass any false information onto you. Ask to speak to the senior tech team, as when i spoke to the tech team, they were basically useless and couldn't really answer. I asked for a more senior team and they escalated the case promising I'd here back in 72 hrs which i did.
Stick with it mate, orange data allowance is crummy, and 3 will give in in you persist
Keep me posted
Since tomorrow is the day I'll ring Three again, can you give me a clue as to what they did to get yours working? Was there any setting changes? The last guy I talked to gave me some new settings, they did not work but it was food for thought. I.e. the APN setting etc.
Kev
OK, so the latest call is another 20 minutes long where i keep repeating what the issue is with a nice sounding girl telling me she understands. Although the lack of verbal communication related to the issue from her part clearly told me otherwise. This was clarified when towards the end of the conversation she said, "so you need me to blocked the IMEI from our system?".
My shear frustration at this point lead to her raising a call for her manager to call me back - let's hope they understand lol.
Kev
bionicbone99 said:
OK, so the latest call is another 20 minutes long where i keep repeating what the issue is with a nice sounding girl telling me she understands. Although the lack of verbal communication related to the issue from her part clearly told me otherwise. This was clarified when towards the end of the conversation she said, "so you need me to blocked the IMEI from our system?".
My shear frustration at this point lead to her raising a call for her manager to call me back - let's hope they understand lol.
Kev
Click to expand...
Click to collapse
The offers with 3 are great.... the staff..... ( am allowed to swear in these forums?? lol), let's just say that if they were turkeys, their days would be numbered!!
Stick with out, use the term"I wish to escalate the case to the senior technical team".. they WILL get it!
Keep me posted
pglandscapes said:
The offers with 3 are great.... the staff..... ( am allowed to swear in these forums?? lol), let's just say that if they were turkeys, their days would be numbered!!
Stick with out, use the term"I wish to escalate the case to the senior technical team".. they WILL get it!
Keep me posted
Click to expand...
Click to collapse
Well, I don't give up easily but this has beat me. There seems no way of getting round this with Three. The mobile team want to put you through to broadband team saying its clearly a tablet, the broadband team just put you back through to the mobile team as they don't support voice devices. Even the senior team leaders wont have it, they just keep saying you've clearly been told you can't use this device on our mobile network.
I'm not sure how you (pglandscapes) got this resolved but I'd keep quiet and not change anything about your plan. For anyone else thinking this is an option clearly is it not, trust me I have now tried everything and then some, in fact they are now getting angry at me for keep ringing them LOL.
To recap, I was trying to use a Three Mobile Phone SIM in a Samsung Galaxy Tab 2 7" 3G version so I could continue to use the full voice capabilities of the device, very quickly Three blocked the data use to this device although placing the SIM back in a smartphone made it work again.
I'm back with orange, canary 10 (SIM only) , 1 month plan which seems to work fine.
I hate to say it but I may try the Three Broadband 10GB monthly version, I'm told I'll loose voice features of the phone but I'm just curious now. Wont I look a fool though if that works perfectly LOL.
Kev
Maybe Virgin
Well, the latest update is Virgin say that support the Samsung P3100 better known as the Galaxy Tab 2 7" with 3G (via online chat and validated by the settings you can download from their website).
I ordered the SIM and its 90 pence cheaper per month on all you can eat.
Does anyone know if Virgin is really just Three? Just worried that they will be the same :crying:
Kev
Truly baffled!
To be honest, one of my conversations lasted over 1.5 hours!!
I simply stated originally that my data allowance had been blocked and i wished to speak to someone in a senior position.
My hook was i was paying for the top tariff and that 3 weren't fulfilling their part of the contact as a supplier by limiting my data allowance in a device that had complete gsm capabilities. I specifically asked them to define the difference between the galaxy note 2 and the galaxy tab 2.
Their reply was that one was a tablet and one was a phone.
I questioned how this could be defined to which they answered on one device i could make calls and send text messages and in the other i couldn't.
When i pointed out that both devices had EXACTLY the same functionality they were stumped!
I then asked them to differentiate between the iPhone at 3.5 inches, and the galaxy note at 5.5 inches, a whole 2 inches bigger!
They're reply was that they were both classed as phones and that one simply had a larger screen. I pointed out that the Dell streak was released as a tablet and that was 5 inches, and yet had full phone capabilities.... they then went quiet!
I then pointed out that a pure tablet such as the nexus 7 or the iPad, even the 3g versions don't have gsm radios, thus making them tablets. However, the ones with gsm radios can be classed as large phones, and that the factor of the larger screen cannot be used as a defining factor if said device has full gsm functionality!
They conceded the point and even said they were" looking to change their legislation on this matter as the lines were becoming finer all the time regarding such devices!"
THAT is how i got it. In truly sorry it hasn't worked for you
pglandscapes said:
...let's just say that if they were turkeys, their days would be numbered!!...
Click to expand...
Click to collapse
To be fair, this applies to us all doesn't it? If I were a turkey I know I wouldn't be making many plans for the future...
Have you looked at GiffGaff? They have a £12 Goodybag (effectively a monthly rolling contract - you choose whether to buy another goodybag each month). This provides unlimited data plus unlimited texts and SMS.
Does it work in a tablet? Check out this thread in their forums. This seems to confirm that:
if a device can make and receive calls and texts out of the box without modification then it is classed as a phone and can be used with goodybags
Click to expand...
Click to collapse
Best you check with them to confirm, but it looks like you might be okay with the P3100.
Mr Anderson said:
To be fair, this applies to us all doesn't it? If I were a turkey I know I wouldn't be making many plans for the future...
Have you looked at GiffGaff? They have a £12 Goodybag (effectively a monthly rolling contract - you choose whether to buy another goodybag each month). This provides unlimited data plus unlimited texts and SMS.
Does it work in a tablet? Check out this thread in their forums. This seems to confirm that:
Best you check with them to confirm, but it looks like you might be okay with the P3100.
Click to expand...
Click to collapse
Cheers buddy, I had spotted this as an option, and if it does not workout with Virgin I will OK at this next.
I actually took online help with virgin and copied the convo of them saying they fully supported the p3100 so if this does not work out it should be easier to get out of the contract. Lol
I've cancelled the Three contract today, they seemed amazed that my Orange SIM worked OK in it. I get the impression they don't really believe what I,m saying. Probably think I'm trying to scam them and really want to use there all you can eat in an iPad.
Oh well.
Kev
Taking a closer look at giffgaff it would appear this could be a very good solution if it does not workout for me with Virgin. I actually like how open their service seems to be, taking a look at this link shows that the usage can be fair and reasonable. Frankly, if someone is using more than 3gb a day then they deserve to be kicked off because they ruin the service for others.
http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Unlimited-Mobile-Internet-with-a-goodybag/ta-p/5577838
There are a few people that have had issues on giffgaff with similar phones, one person was reporting being blocked and stated they had yet to use 1 gig in the 3 weeks they had been connected, so that's a bit worrying. It looks like the end result was they terminated their account. But who knows, maybe they were abusing the system as there are not many reports like that and many others from people with similar devices reporting no issues.
Looking at my stats so far, i'd be amazed if I used more than a gig a month once I'd got the new device excitement out the way lol.
I'll keep this thread updated with how I get on.
Update: Sent email to giffgaff to see if they will indeed support this device as a large smartphone.
Kev
bionicbone99 said:
Taking a closer look at giffgaff it would appear this could be a very good solution if it does not workout for me with Virgin. I actually like how open their service seems to be, taking a look at this link shows that the usage can be fair and reasonable. Frankly, if someone is using more than 3gb a day then they deserve to be kicked off because they ruin the service for others.
http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Unlimited-Mobile-Internet-with-a-goodybag/ta-p/5577838
There are a few people that have had issues on giffgaff with similar phones, one person was reporting being blocked and stated they had yet to use 1 gig in the 3 weeks they had been connected, so that's a bit worrying. It looks like the end result was they terminated their account. But who knows, maybe they were abusing the system as there are not many reports like that and many others from people with similar devices reporting no issues.
Looking at my stats so far, i'd be amazed if I used more than a gig a month once I'd got the new device excitement out the way lol.
I'll keep this thread updated with how I get on.
I wish you the best of luck and hope this works out for you dude!
Update: Sent email to giffgaff to see if they will indeed support this device as a large smartphone.
Kev
Click to expand...
Click to collapse
I wish you the best of luck and hope this works out for you dude!
OK - Here's the latest.
On the 24th Dec I applied for a Virgin SIM (T-Mobile / EE backbone)
On the 25th Dec I applied for a GiffGaff SIM (O2 backbone).
I also sent an email to GiffGaff asking them to confirm they would support the device on their £12 goodybag (250 mins, unltd txt, unltd mobile data).
Both companies said they would send an email when the SIM had been dispatched - I love a good response test
27th, GiffGaff confirm by email that they have no issues with the device as long as I dont exceed there fair usage policy (1GB per hour / 3GB per day) along with some other fair usage which they did not actually stipulate but I expect this is P2P (torrents) etc.
27th, GiffGaff dispatch the SIM
29th, Giff Gaff SIM arrives and I credit it with the £12 goodybag, 5 minutes later the account is activated and I'm rock and rolling
30th Dec, time for some GiffGaff tests (for easy I'll add as a picture)
Conclusion, assuming GiffGaff don't cut me off for steaming and there is no reason to suggest they will based on my tests then I'm happy. The tests show I could watch TV for about 6 hours per day (even at maximum wifi type speeds which I doubt I would ever get over GiffGaff), at the maximum GiffGaff rate recorded of 180MB per Hour I could get 16 hours of Live TV before I need worry. I think if someone needs more than this they need a better life not a better service provider
Oh - Not heard anything from Virgin at all LOL.
Kev
bionicbone99 said:
OK - Here's the latest.
On the 24th Dec I applied for a Virgin SIM (T-Mobile / EE backbone)
On the 25th Dec I applied for a GiffGaff SIM (O2 backbone).
I also sent an email to GiffGaff asking them to confirm they would support the device on their £12 goodybag (250 mins, unltd txt, unltd mobile data).
Both companies said they would send an email when the SIM had been dispatched - I love a good response test
27th, GiffGaff confirm by email that they have no issues with the device as long as I dont exceed there fair usage policy (1GB per hour / 3GB per day) along with some other fair usage which they did not actually stipulate but I expect this is P2P (torrents) etc.
27th, GiffGaff dispatch the SIM
29th, Giff Gaff SIM arrives and I credit it with the £12 goodybag, 5 minutes later the account is activated and I'm rock and rolling
30th Dec, time for some GiffGaff tests (for easy I'll add as a picture)
Conclusion, assuming GiffGaff don't cut me off for steaming and there is no reason to suggest they will based on my tests then I'm happy. The tests show I could watch TV for about 6 hours per day (even at maximum wifi type speeds which I doubt I would ever get over GiffGaff), at the maximum GiffGaff rate recorded of 180MB per Hour I could get 16 hours of Live TV before I need worry. I think if someone needs more than this they need a better life not a better service provider
Oh - Not heard anything from Virgin at all LOL.
Kev
Click to expand...
Click to collapse
Well done mate, really pleased it's worked or for you!
I just thought I'd add one final update to this thread before marking it as solved.
I put a very comprehensive letter together and sent registered post to Three. I pointed out some inconsistencies on their website and at point of sale.
They called me and said they had reviewed my device and see that it is a little confusing from a customers point of view and that they don't actually have a package that is dedicated to the phone & tablet "phablet" market. They will look to address these issues very soon, and if you read this they may already have done so.
As a result they have waved all charges and although I will receive a final invoice they will waver this too. They did say that I could continue to use the phone service until it was ceased and I would not be charged.
The Virgin SIM eventually arrived yesterday, but as I am now non GiffGaff I shall not be activation that.
GiffGaff, I guess much of this is personal choice and depends on the service levels in the areas you visit. I will say this though, I'm very happy. GiffGaff using the O2 network has a great signal, as they have both 2G and 3G it works well indoors too (for those places where there is no free WiFi).
I sit here with a full signal capable of stream TV from my arm chair. Not that I would, obviously I'd use WiFi, but capable none the less.
Got there in the end.
Kev
bionicbone99 said:
I just thought I'd add one final update to this thread before marking it as solved.
I put a very comprehensive letter together and sent registered post to Three. I pointed out some inconsistencies on their website and at point of sale.
They called me and said they had reviewed my device and see that it is a little confusing from a customers point of view and that they don't actually have a package that is dedicated to the phone & tablet "phablet" market. They will look to address these issues very soon, and if you read this they may already have done so.
As a result they have waved all charges and although I will receive a final invoice they will waver this too. They did say that I could continue to use the phone service until it was ceased and I would not be charged.
The Virgin SIM eventually arrived yesterday, but as I am now non GiffGaff I shall not be activation that.
GiffGaff, I guess much of this is personal choice and depends on the service levels in the areas you visit. I will say this though, I'm very happy. GiffGaff using the O2 network has a great signal, as they have both 2G and 3G it works well indoors too (for those places where there is no free WiFi).
I sit here with a full signal capable of stream TV from my arm chair. Not that I would, obviously I'd use WiFi, but capable none the less.
Got there in the end.
Kev
Click to expand...
Click to collapse
A very big Pat on the back for sticking with it mate. Well done indeed for persevering with this.
Good luck with gifgaf and happy new year!.
As a side note, I've just installed cm10 on my p3100.... loving it!
Highly recommended
My first daft question of the year lol
I think CM10 is a 3rd party ROM, but why would people choose it over Android? What are the deciding factors for you?
bionicbone99 said:
My first daft question of the year lol
I think CM10 is a 3rd party ROM, but why would people choose it over Android? What are the deciding factors for you?
Click to expand...
Click to collapse
For me I wanted the closest vanilla aosp experience I could get, and this for me is it.
I love the nexus 7, but I need both camera and phone, so this is the only tablet I know that has them.
Running Samsung's version of jelly beam 4.1.1 was great but, it was filled with so much bloat ware that with just a few processes running, it still lagged a little.
I looked at cm10.1 and thought" wow, stock jelly bean", so I took the plunge.
Interestingly enough running the touchwiz, my tab would regularly have around 45 processes running in the background. With this it has around 24!!
So much slicker and smoother.
I also wanted all the cool jelly beam stuff like the camera with the editing, daydream, the notifications shades, basically everything that made it as stock as possible.
I didn't want to run 3rd party launchers and tons of different apps, I wanted my OS to be this good!
Anyway, those were my deciding factors, other people may have different ones.
Hope this helps
Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
PriTel03 said:
Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
Click to expand...
Click to collapse
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
Roefastford said:
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
Click to expand...
Click to collapse
Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
PriTel03 said:
Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
Click to expand...
Click to collapse
I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
Roefastford said:
I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
Click to expand...
Click to collapse
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
Click to expand...
Click to collapse
Yeah but you could save probably $5 a month this way and you can buy 3 gb's for $20 that lasts for 90 days. I weighed it out and it saves me money plus the money you add to buy the bridge data you earn loyalty rewards on also.
Yeah Barclay sucks I have them too but also have capital one too and they are much better. I use my paypal debit card for everything its backed up by my bank account with my paypal debit card I get 1% cash back on all charges made on it every month its free money. Paypal would have cancelled the charges or reversed them for me immediately. Barclay you have to fill out paperwork and mail it to them yeah they suck big time.
PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
Click to expand...
Click to collapse
I got my mobile data icon to show again, so I will check later this afternoon as I have to run errands in town later and there is LTE there all I"am showing here right now is 1x which is normal for here sometimes might show LTE but use any data at all and goes right to 1x. Will post later if my LTE is working.
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
Roefastford said:
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
Click to expand...
Click to collapse
It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
PriTel03 said:
It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
Click to expand...
Click to collapse
Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
Roefastford said:
Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
Click to expand...
Click to collapse
Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
PriTel03 said:
Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
Click to expand...
Click to collapse
At least your 4g is working and they have to refund the overcharges, just crazy they are taking so long.