Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
PriTel03 said:
Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
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Click to collapse
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
Roefastford said:
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
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Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
PriTel03 said:
Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
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I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
Roefastford said:
I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
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I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
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Yeah but you could save probably $5 a month this way and you can buy 3 gb's for $20 that lasts for 90 days. I weighed it out and it saves me money plus the money you add to buy the bridge data you earn loyalty rewards on also.
Yeah Barclay sucks I have them too but also have capital one too and they are much better. I use my paypal debit card for everything its backed up by my bank account with my paypal debit card I get 1% cash back on all charges made on it every month its free money. Paypal would have cancelled the charges or reversed them for me immediately. Barclay you have to fill out paperwork and mail it to them yeah they suck big time.
PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
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Click to collapse
I got my mobile data icon to show again, so I will check later this afternoon as I have to run errands in town later and there is LTE there all I"am showing here right now is 1x which is normal for here sometimes might show LTE but use any data at all and goes right to 1x. Will post later if my LTE is working.
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
Roefastford said:
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
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It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
PriTel03 said:
It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
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Click to collapse
Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
Roefastford said:
Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
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Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
PriTel03 said:
Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
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At least your 4g is working and they have to refund the overcharges, just crazy they are taking so long.
Related
Hey guys, I need to cancel my data plan on my account with AT&T, and the rep told me b/c it's a smart phone it requires a data plan with it.
I installed that one program that disables network connections so no data is transferred at all, but I'd still be paying the $30/month.
Does anyone know of a program to blind the IDMI or w/e number so that AT&T doesn't know what phone I'm using? I mean, yea I can just put my SIM in another phone and use that and cancel the plan just fine. I'd LIKE to continue using the fuze as a normal phone b/c it has wifi and is an all-around better phone than say a moto razor. This way I can call from a razor, cancel the plan, and put the SIM back in the Fuze and according to my account online it won't know I've switched back to the Fuze.
Ideas? Thanks.
tell the rep that he/she is a liar and a jerk. You can remove your dataplan. the only phone out there that requires you to have a dataplan is the iphone. get yourself a rep that actually knows what they're talking about.
Last time they told my gf that her only option for txt mssging is to pay for the unlimited and i kept telling her you can get 200 for $5 and the rep says no, I told her to get another rep and that rep set it up for her.
You actually do need a data plan for any smartphone, if you upgrade to another smart phone theres no way to get out of paying $30 for data
Broman400 said:
You actually do need a data plan for any smartphone, if you upgrade to another smart phone theres no way to get out of paying $30 for data
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I have to agree with mputtr. Keep trying until you get a rep that will do it for you. By the way, I've upgraded twice over the past 3 1/2 years with ATT smartphones, and I was never required to get a data plan. I still don't have one to this day.
LBCta said:
I have to agree with mputtr. Keep trying until you get a rep that will do it for you. By the way, I've upgraded twice over the past 3 1/2 years with ATT smartphones, and I was never required to get a data plan. I still don't have one to this day.
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mputtr said:
tell the rep that he/she is a liar and a jerk. You can remove your dataplan. the only phone out there that requires you to have a dataplan is the iphone. get yourself a rep that actually knows what they're talking about.
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Click to collapse
Not true anymore, since September 6, it's now AT&T policy that every smartphone requires the $30 data plan, not just the iphone (BBs included). The only way to get out of this is if you had a smartphone BEFORE that date and either didn't have a data plan or had a cheaper one and therefore you're grandfathered in. You could try to find a rep to do it for you, and even in the rare case you do find one, once AT&T matches your IMEI, they're gonna put the data plan back on and possibly charge you for trying to circumvent the policy.
rccola159 said:
Not true anymore, since September 6, it's now AT&T policy that every smartphone requires the $30 data plan, not just the iphone (BBs included). The only way to get out of this is if you had a smartphone BEFORE that date and either didn't have a data plan or had a cheaper one and therefore you're grandfathered in. You could try to find a rep to do it for you, and even in the rare case you do find one, once AT&T matches your IMEI, they're gonna put the data plan back on and possibly charge you for trying to circumvent the policy.
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Click to collapse
He's right. Though, how long do you think it will take for them to match up the IMEI's? Because I've switched my SIM through several Winmo phones (shh, off the record) and never been asked about it.
I'm hoping AT&T will be lazy because I really don't like this idea
Jaxbot said:
He's right. Though, how long do you think it will take for them to match up the IMEI's? Because I've switched my SIM through several Winmo phones (shh, off the record) and never been asked about it.
I'm hoping AT&T will be lazy because I really don't like this idea
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Yeah, it's either hit or miss I guess. At times my Fuze will go unnoticed after using a dumbphone, and then all of a sudden it will show up in OLAM, but I've had the Medianet plan on the Fuze forever, so no worries
But from what I hear AT&T is more aggressive in searching for people, so all I can say is good luck!
I've got three phones on family data & family texting... $60 total for all three. Fuze, BJII and Samsung Eternity. I want to upgrade fuze to Tilt2 & BJII to better smartphone, but I don't want to get jacked by AT&T forcing a move to data plans. Anyone know if you can switch back thought the website once you've signed up for data plan?
I've had a Tilt forever. I need to uprade, hopefully to a HTC Pure, however already having a family plan with 5 phones, I don't need or want a data plan o top of that expense. Is there a way of using an unlocked phone to avoid the ATT Nazis? Thanks for any help. Hoping that I won't have to go back to an iPaq Pocket PC.
the only real way of doing it is after upgrading the phone wait a month or so while paying for data then put the sim in a old razr or something and go online change your IMEI and then call and say u lost the new one and have them take data off.
then just swap sims later and hope they dont notice
Here's a quick fix that always works: (I've done this many, many times)
1. Get yourself a dumbphone, i.e. non-winmo/BB/iPhone devices like those Nokia's or SE's
2. Get the IMEI# of the dumbphone ready because the rep would want to register that with your account.
3. Call the rep from the dumbphone, and tell him/her that you're NOT gonna use your smartphone anymore and that you would want the data plan to be removed.
OR
This would also be the chance for you to downgrade your data plan to the cheaper $15/mo MediaNET, most dumbphones will be eligible for that.
4. Hang up and put back the SIM card into the smartphone again, voila.
The trick is to NEVER call the rep from the smartphone as they're able to detect your IMEI from the network.
Good luck.
Please please please login to your myWireless account on AT&T and make sure that you still have the unlimited data plan.
My salesman on Sunday said he was able to keep it on my account, however today I got a text that said my "data pay per use" has exceeded $20. I logged into my account, and my unlimited data was gone! I called 611, spoke with customer care.
At first, customer care was understanding, but took the line that said "any time you make changes to your account, you will lose the unlimited data option". It wasn't until I told her that the salesman said I could keep it, and I specifically asked her to open a case, that she took action. Once I mentioned "open a case" to get unlimited data restored, she changed her tune. In my opinion, I think they do that because most people won't press the issue. Since I stood firm, she accessed my account and verified I had unlimited data on my last bill, and submitted a case to get it returned to my account.
Now I'm waiting for the case to be resolved.
Check for yourself, make sure you still have it.
They tried to tell me me they had to takevmy unlimited data away when I bought the inspire. I wad told before when I got the captivate if I never got rid of it I would be grandfathers and keep it.
I've been with ATT for 8-9 years, and told them if they were taking unlimited data, cancel my service right now.
So they fixed it, alls good now, haven't actually checked the bill though
di11igaf said:
They tried to tell me me they had to takevmy unlimited data away when I bought the inspire. I wad told before when I got the captivate if I never got rid of it I would be grandfathers and keep it.
I've been with ATT for 8-9 years, and told them if they were taking unlimited data, cancel my service right now.
So they fixed it, alls good now, haven't actually checked the bill though
Click to expand...
Click to collapse
My salesman told me I had it still too. It wasn't until I got that text about data-pay-per-use that I logged in and checked. You really should login and make sure you still have it.
If you don't call 611, push the issue of getting "a case" opened to get that restored to your line. Customer Care told me that they are no longer allowed to escalate a case to restore unlimited data UNLESS it is on the previous bill.
Just checked my account and I'm still on unlimited data. Thanks for the heads up however.
Sent from my HTC Inspire 4G using XDA App.
I had the same problem doing my upgrade over the phone. I just asked to speak to a supervisor and told her to add the SOC code for the unlimited 4G plan since it already exists in their system. She gave me some fluff about it probably not working, but that she'd try. It worked just fine and my account still showed unlimited data. Long story short, get a supervisor and tell them to add the unlimited 4g SOC code.
Sent from my Desire HD using XDA App
I work for at&t, there is no issue what so ever with keeping the unlimited data. If you stay with a smartphone, you can keep your unlimited smartphone data if you already have it. if anyone tells you different, they are wrong!
I work for att too. as long as you had the unlimited data then you can keep it.
Sent from my Desire HD using XDA App
Where on the site do you check to see your data plan? Nevermind, found it.
slapnutz said:
I work for at&t, there is no issue what so ever with keeping the unlimited data. If you stay with a smartphone, you can keep your unlimited smartphone data if you already have it. if anyone tells you different, they are wrong!
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iPrevailed YDG said:
I work for att too. as long as you had the unlimited data then you can keep it.
Sent from my Desire HD using XDA App
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Click to collapse
People who work for ATT - I lost my unlimited data and have since "had a case open with the department that reviews the issue and is capable of putting it back on" - this according to the supervisor I spoke with after I found out I had lost it. I was told I'd hear back from someone by 2/25. He also hinted towards the fact that since a case was open it was very unlikely that they wouldn't put it back. You guys know about this process? What are the chances I'm going to get mine back?
Upgraded from a Nexus One at a Costco booth without a hitch. Still have my unlimited data plan.
My data wouldn't work at all when I got home with this phone on Sunday. Somehow my unlimited plan disappeared, and my case is slated to be resolved by 2/25. WHAT?
Totally ridiculous. They assure me any overage charges would be refunded, but I can't say that I trust them. No idea why it takes 11 days to fix something they screwed up on their own.
I guess it is all about having CS or a rep involved. I went online on launch day and ordered mine straight out for 399. I had, and still have the unlimited data plan for 30 a month. So no problems here. I just swapped in my old SIM card, set up the APN and was good to go.
Oh, btw, Speedtest.net on various servers, above 5MBIT down and a little over 1MBIT up. So I guess this HSPDA is working pretty well for me.
homeslice976 said:
People who work for ATT - I lost my unlimited data and have since "had a case open with the department that reviews the issue and is capable of putting it back on" - this according to the supervisor I spoke with after I found out I had lost it. I was told I'd hear back from someone by 2/25. He also hinted towards the fact that since a case was open it was very unlikely that they wouldn't put it back. You guys know about this process? What are the chances I'm going to get mine back?
Click to expand...
Click to collapse
Your chances are very good, if you had the unlimited plan on account and it was removed by mistake then you should have no problem getting it put back on. I also work for AT&T.
Still have my unlimited data plan called "GPRS WAP UNLTD DOM - HSDPPB" (Upgraded FROM "GPRS WAP UNLTD DOM - DPPB")
I was also told I have to wait till the 25th to hear about the case that was opened. However I was assured I would get the unlimited back due to I did not give permission to have it removed...uhhh duh? lol
Still have my smart phone personal unlimited.... getting about 5 down and 1.5 up. Can't wait for them to complete that backhaul work here in STL. 5 megs up here i come.
Not surprised that at&greed would try and steal away someone's unlimited.
Don't blame ignorance, I think its on purpose unfortunately.
Sent from my illmatic Inspire 4G / Desire HD
same for me my resolve date is the 23rd.
Im confident I will get it back, but if I dont they lose me as a customer.
t-mobile offers unlimited data throttled after 5gb, I generaly use around 4gb,plus they let you tether without extra bs charge.Im tempted to open a t-mobile acct regardless to see if I like them better.
att dropped the ball big time here, I too think that is is an effort to force people to tiered data.
att fail
i just checked my bill and nothing looks different. im going to call and make sure though tomorrow. been with att for 4+ years. would hate to go to metro pcs and get the same features for 50 bucks..
btw this phone is amazing.. cant wait til root
d00mz said:
Please please please login to your myWireless account on AT&T and make sure that you still have the unlimited data plan.
My salesman on Sunday said he was able to keep it on my account, however today I got a text that said my "data pay per use" has exceeded $20. I logged into my account, and my unlimited data was gone! I called 611, spoke with customer care.
At first, customer care was understanding, but took the line that said "any time you make changes to your account, you will lose the unlimited data option". It wasn't until I told her that the salesman said I could keep it, and I specifically asked her to open a case, that she took action. Once I mentioned "open a case" to get unlimited data restored, she changed her tune. In my opinion, I think they do that because most people won't press the issue. Since I stood firm, she accessed my account and verified I had unlimited data on my last bill, and submitted a case to get it returned to my account.
Now I'm waiting for the case to be resolved.
Check for yourself, make sure you still have it.
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Click to collapse
Same here!
Looking for an android phone to use on ATT that does not require a data plan.
Until recently i was using the HTC Amaze 4g ( a Tmobile phone) on ATT. For a few months i had no data, no problem. Then i started using the gps a bit, so i got the data, but it was data unlimited for $10/month since the phone was unidentified. That lasted for 3 months or so, then i got the dreadful text saying i need to add data to my line cause its a smartphone.. I then read online, that the Original Nexus, not the 4, was unidentified by AT&T, and that it could be used without data. So i got that, but within 12hrs was forced onto a data plan.
NOW, i am looking for any help or advice on finding a smartphone, preferably android, to use on ATT without data. I almost always have wifi, and really just cant pay $30 extra a month for data that i wont use.
Want a phone that i can check my gmail on, gchat, and have my calendar and music handy, without having multiple devices...
I know this has been discussed in the past, but the threads i came across are outdated, and with new policies and new phones, i was hoping for an update.
Thank you in advance for any help.
I considered putting a pre-paid SIM for minutes in my smartphone - but that would really be NO DATA.
You could probably pretty easily do that - it would just be no data at all.
They might not let you do it on a contract on ATT. T-Mobile doesn't care if you're on a pre-paid plan, but it would depend on if they had good coverage in your area (I am on the $30/mo plan 100min/unlimited text/5Gb data - they have one that focuses on minutes, too). There are also other pre-paid services that use various towers that offer competitive prices.
I guess it really depends on what you need from the service.
Pop your sim into a dumb phone, call them and tell them you want a data block, after they do their thing put the sim back into the smartphone. I've had it like that for 2 years, then I got data, and after a month I had to bock it again, so I put the sim into a dumb phone again and called them to put a block. It always works.
jaszek said:
Pop your sim into a dumb phone, call them and tell them you want a data block, after they do their thing put the sim back into the smartphone. I've had it like that for 2 years, then I got data, and after a month I had to bock it again, so I put the sim into a dumb phone again and called them to put a block. It always works.
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Thats what ive done... but within a day or two, the data plan gets forced back on again... I even tried blocking data on the line, not using any at all, just wifi, and still they force it on. The rep says that the system scans for smartphones, and when it detects one it auto adds the data on.
atat sucks
cant do **** with **** t
faraband said:
Thats what ive done... but within a day or two, the data plan gets forced back on again... I even tried blocking data on the line, not using any at all, just wifi, and still they force it on. The rep says that the system scans for smartphones, and when it detects one it auto adds the data on.
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Weird. Did you tell them to put a data block specifically? Did you give them your IMEI? Also, is the phone you're using an AT&T phone? I had my data blocked while going through 6 different smartphones, in a mix of windows mobile and Android. But non of them were AT&T branded.
Edit. Just reread the OP. All my phones were international except my G2 which was T-Mobile branded. And try to work with them over live chat. It's what I used and it always worked.
My last device with AT&T was an LG Thrive ( P506 ). I had no issues using it with AT&T and no data plan. Bear in mind that the P506 is a bottom end Android device. I was on the $25 month prepaid package for well over a year. In fact, I switched to Simple Mobile, only about 4 months ago.
shinobisoft said:
My last device with AT&T was an LG Thrive ( P506 ). I had no issues using it with AT&T and no data plan. Bear in mind that the P506 is a bottom end Android device. I was on the $25 month prepaid package for well over a year. In fact, I switched to Simple Mobile, only about 4 months ago.
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Prepaid works differently in this type of situation
jaszek said:
Prepaid works differently in this type of situation
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That may be. OP asked for suggestions, thats what I gave. OP didnt specify prepaid or contract.
+1 for pre-paid. Gave my mom my old phone on a month to month contract. took them 4-5 months to actually detect her using the phone but they get pretty butt mad about it and start charging her some rediculous data plan.
Hey guys, quick question: I have my 32gb N5 in hand and am trying to decide whether to jump ship to ATT. Here's a question: can I activate my N5 on ATT with a new account and new number, test drive it for two weeks, then if I'm satisfied and want to make the jump permanently from VZW, can I port my original number over and replace the new test number I just got? Can that be done seamlessly without canceling the 2 week old account and starting another with my ported number? If so that's the route I'd most likely take.
Any insight would be great, thanks in advance.
slider112 said:
Hey guys, quick question: I have my 32gb N5 in hand and am trying to decide whether to jump ship to ATT. Here's a question: can I activate my N5 on ATT with a new account and new number, test drive it for two weeks, then if I'm satisfied and want to make the jump permanently from VZW, can I port my original number over and replace the new test number I just got? Can that be done seamlessly without canceling the 2 week old account and starting another with my ported number? If so that's the route I'd most likely take.
Any insight would be great, thanks in advance.
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Yes. Number porting is designed to be done once you are ready to move over. You can open the AT&T account, test and when you are ready, you port in your number with AT&T (into your existing account, replacing your temporary number) and that automatically closes your Verizon account. If you don't want to move over, you just cancel the AT&T account and the Verizon account stays untouched.
havanahjoe said:
Yes. Number porting is designed to be done once you are ready to move over. You can open the AT&T account, test and when you are ready, you port in your number with AT&T (into your existing account, replacing your temporary number) and that automatically closes your Verizon account. If you don't want to move over, you just cancel the AT&T account and the Verizon account stays untouched.
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Boom. Exactly what I needed/wanted to hear. Will be activating this beast ASAP. Does anybody know what the ATT window is? Is it actually 2 weeks or longer?
Thanks very much for the reply
Get a GoPhone plan. Mine is $70/mo for unlimited texts and talking and 3gb data. That will give you a month. If you like it, you can port your number from Verizon when you're ready. I don't know if you can change your GoPhone number, but I don't see why not. Worst case is you have to create another GoPhone account to port your number. But unless you have a large family plan and/or are getting a new phone, GoPhone is much cheaper. For me, the sole number on my account and bringing my own device, I saved $50/mo using GoPhone instead of signing a contract.
Sent from my Nexus 7 using Tapatalk
Paddington said:
Get a GoPhone plan. Mine is $70/mo for unlimited texts and talking and 3gb data. That will give you a month. If you like it, you can port your number from Verizon when you're ready. I don't know if you can change your GoPhone number, but I don't see why not. Worst case is you have to create another GoPhone account to port your number. But unless you have a large family plan and/or are getting a new phone, GoPhone is much cheaper. For me, the sole number on my account and bringing my own device, I saved $50/mo using GoPhone instead of signing a contract.
Sent from my Nexus 7 using Tapatalk
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+1 for gophone. ideal for your "testing" situation.
slider112 said:
Boom. Exactly what I needed/wanted to hear. Will be activating this beast ASAP. Does anybody know what the ATT window is? Is it actually 2 weeks or longer?
Thanks very much for the reply
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You're welcome. It can vary. In CA you get 30 days, the rest of the country I think is 14 days. But, if you're bringing your own device, you don't have to sign a contract, and you shouldn't unless you're planning to get a phone free and selling it. If you don't sign a contract, you can cancel whenever you want.
The prepaid route would definitely be better, but if you are testing, postpaid pro-rated rate for 14 days will be less than prepaid for 30 days, but if you keep it, you will definitely pay more with a post paid plan. Hopefully you have a corporate discount.
Thanks guys, appreciate all the info. Gonna give things a whirl this weekend and see how coverage on ATT stacks up in my area. I've been on VZW so long I honestly have no idea what to expect, but I'm approaching it with a healthy dose of optimism :good:
slider112 said:
Thanks guys, appreciate all the info. Gonna give things a whirl this weekend and see how coverage on ATT stacks up in my area. I've been on VZW so long I honestly have no idea what to expect, but I'm approaching it with a healthy dose of optimism :good:
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Do you know how T-Mobile works in your area? Might be worth a check. They work great for me in San Diego, and with truly unlimited data for $70, I use between 12 and 15 GB a month without a problem. Their HSPA (4G) is almost always faster than AT&T's, and their LTE will often beat Verizon and AT&T in the same location, but if not, it's very consistent (and better than Sprint's). I never see any non HSPA (EDGE) coverage where I spend my time, but, it can be a problem if you're not in a very densely populated area.
Your mileage will vary of course, but might be worth checking out. They have a $50 (online only) pre-paid plan that comes with 5 GB of high speed data and throttled after. Could be useful for testing. They had a promo where their BYOD SIM cards were $0 with free shipping, but it's over now. They are $10 now, which is not bad at all.
My Nexus 5 does not show me what kind of network I am seeing, but, with some tricks, you can easily scan for LTE from all providers in your area. Use the *#*#4636#*#* menu to enable LTE only, then do a network search and see if T-Mobile, AT&T and/or Sprint pop up (Verizon will pop up if you are in an AWS enabled area). This can help you determine who has coverage in the areas of interest without spending a dime.
You can then force it on WCDMA and do the same test, and see what the phone sees. This will give you an idea of who has service, but not of the signal strength. I don't think the N5 has a way of looking at dBm of networks it can see without registering on them (or without a SIM card).
I noticed that the data speeds on my OP6 have become increasingly slow, especially so over the last couple weeks on my OP6. Tonight, I'm posting this from a desktop because my OP6 is unusable without wifi, unable to do even google searches without extremely long wait times.
I'm getting between 5kbps and 50kbps (in small bursts). Am I being throttled?
SOCOM-HERO said:
I noticed that the data speeds on my OP6 have become increasingly slow, especially so over the last couple weeks on my OP6. Tonight, I'm posting this from a desktop because my OP6 is unusable without wifi, unable to do even google searches without extremely long wait times.
I'm getting between 5kbps and 50kbps (in small bursts). Am I being throttled?
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Have you asked T-mobile? Possibly your plan mandates throttling speed after using certain amount of data,even on "unlimited" data plan. I don't use much data, may be 6-8gb per month and have not noticed reduced speed in the DC area.
Gr8man001 said:
Have you asked T-mobile? Possibly your plan mandates throttling speed after using certain amount of data,even on "unlimited" data plan. I don't use much data, may be 6-8gb per month and have not noticed reduced speed in the DC area.
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I'm on the prepaid 10 gb plan. I've used no where near that limit, but recently had to get a new SIM card to get a lower rate for the exact same service. That is when I really started to notice. I'll call them.
Sent from my ONEPLUS A6003 using Tapatalk
SOCOM-HERO said:
I'm on the prepaid 10 gb plan. I've used no where near that limit, but recently had to get a new SIM card to get a lower rate for the exact same service. That is when I really started to notice. I'll call them.
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Please let us know how it goes.
thejase said:
Please let us know how it goes.
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So far, not so good. Two calls in, one online support ticket unanswered.
I cannot access my account online either. Was told I would need to use a NEW EMAIL address to access it due to the difference between the "legacy system" and the new "rebellion" plans. Unreal. I refused and let them know they need to fix it. I'm not using a different email for T mobile compared to the hundreds of other accounts and services on my main personal email.
Also, speeds are still slow. I got a whopping 9mbps download on one speed test, 10 mbps upload. But since then, speeds have been lower then 5mpbs in either direction. Tried across a variety of tests like speedtest.net, dslreports.com, and fast.com
The second support guy said they refreshed my number's signal and I turned the phone off for a little over 5 minutes while they did this as instructed. Turn it back on, no difference yet.
They will call me back in 2 hours (like they said they would do yesterday when I did the same thing as above - never got a callback.) Here's hoping. Support is based somewhere offshore like the Philippines. Hard to understand them.
If they don't call back or if I don't see improvements later today, I'll consider this strike two - and go to a store to voice my concerns. If the store cannot fix it, I'm going to AT&T once my month of prepay expires on the 28th and stop my autopayment. Maybe I'll just sell this thing and get a OP7 or OP7 pro and move back to Verizon if I have to. I'd hate to do that - but I effectively have a paperweight when not on wifi.
Try plugging your SIM into another phone, or try using a friend's SIM in yours. You will be able to tell pretty fast if it is your network carriers fault or your phone's fault.
Just to test, I swapped sim from my wife's phone who is on mint mobile (pre paid mvno of t-mobile). I got true LTE speed (around 16 mbps) which is comparable to my own t-mobile sim. IMO, it's not pre paid or post paid issue. Like suggested in above post, try another sim card. There is a remote possibility that you got an old 3G sim pre paid card. I hope you get it sorted out soon.
only4dank said:
Try plugging your SIM into another phone, or try using a friend's SIM in yours. You will be able to tell pretty fast if it is your network carriers fault or your phone's fault.
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Gr8man001 said:
Just to test, I swapped sim from my wife's phone who is on mint mobile (pre paid mvno of t-mobile). I got true LTE speed (around 16 mbps) which is comparable to my own t-mobile sim. IMO, it's not pre paid or post paid issue. Like suggested in above post, try another sim card. There is a remote possibility that you got an old 3G sim pre paid card. I hope you get it sorted out soon.
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I'm going to a store to get a new SIM. I chatted with someone at Tmobile's T-Force (US based social media support) and they think it could also be a SIM issue, and that I'm not being deprioritized as far as they can tell.
Got a new SIM. Instantly got full LTE speeds in the store. Of course, the instant I got home, speeds dropped. It must be a combination of the old SIM, my location, or something else. I give up. I never use LTE at home or work, so it will really depend on where I am. If it keeps staying this slow when I'm out - I think I'll go to AT&T prepaid for a couple months and see how that network is around me.
I went around to a few places tonight and it was night and day compared to my home/work. Getting speeds that are very fast - nearly 100mbps down in one test. I never saw those speeds before, so the new SIM really helped. Still slow at home/work - but those locations have never given me the best speeds, so I'll rely on wifi there anyhow.
Consider this solved. If you have the same issue - get a new SIM.