Related
so!
got the samsung galaxy 4g the day it came out. i had actually gotten the g2 originally, and 13 days later, this phone came out and after holding it in my hands i had to have it. it was just... sexy.
so the day i got it i was so happy. i ended up paying nothing for it through a weird fluke situation on tmobiles part, which made it even better.
then the troubles started.
in getting the new phone i knew that although this phone boasts the speeds that it does there was no way i was going to get those speeds. i do a speed test. at the tmobile store (1/4 a mile away from a tower on a tuesday afternoon around 2 pm) i get ..... 0.03 down and 0 up.
....k.
so i give it some time to get used to my sim card and my usage. that's when i notice the battery. i had to charge my phone two times a day on light usage. i turn off all synching, including my google calendar and contacts to see if that helps the battery. meh, a little. but i'm still charging it at least halfway through the day, and i am not able to use my phone at work. that means from the time i unplug it ten minutes before i leave for work until 6 pm (11 hours later) my battery is at roughly 20% ... and i've done nothing on the phone whatsoever. i'm super sad about the battery life and still getting sad speed tests on my "4g".
then about a week after purchase more problems kick in.
pretty soon my picture messages aren't coming through. it's giving me messages i'm used to seeing on my iphone, something about the message size being too big to download (sorry, the wording has left my mind now that i am trying to document it all for you guys).
then i start getting no texts. and sending them is a joke. if i have less than three bars (i usually have two at home and my work building) i am not able to send. it will try and give me a failed message. pulling out the battery will usually fix it, but after a couple of weeks of that it gets used to that fix and doesn't work at all.
i go into the tmobile store.
they switch out my sim (which we had done once before) and at this point my phone doesn't recognize the new sim. the rep tells me i broke my phone (even though my phone at least recognized the previous sim) and tells me that i'll need a new phone, offering to sell me one for cheap. i leave, pretty irritated at the dude.
i go to work, call 611, they tell me my IMEI has never been active on my account. we activate it and lo and behold, my phone recognizes the sim (mmhmm). but still sending messages is still a joke. out of 10 messages i can usually get one to send. it's a sad ratio of sent to failed.
in addition, i am still charging my battery at least once to twice a day with hardly any usage whatsoever (what good is using a phone that never has service anyway?). i've turned off wifi at all times, 4g is off, everything synching is off. i'll take out the sim and put it in my iphone so that it's not constantly searching for service (which texting worked just fine on my iphone) and it STILL dies by the end of my work day - i am lucky if i get 12 hours of standby before having to charge it. i condition my battery with no luck.. it still sucks. i root it and set SetCPU to underclock down to 200mhz when idle just to see if that will help the battery. i get about 14 hours of standby on that.
so, after all of this and about two months later, i finally got a replacement phone today. after looking at the back of the new phone and the old one i discover something interesting...
my sim contacts have been broken this whole time! sad!
( i was going to link to the pic but can't since i'm a new user. )
now, has this new phone fixed my issue? well, for one i'm getting 4g speeds at my place (i live in downtown SLC, i should be getting them here!) for the first time ever and have yet to come across a "failed" message when sending texts. only time will tell but mostly i want to post this to let you know.. if you are having this issue this is NOT normal. talk to tmobile. troubleshoot what you need to and get that mother replaced!
(i'll report back on battery life tomorrow.)
Consider yourself lucky. I live in Murray, phone says 4G but my Vibrant pulls faster speeds on 3g. Lol
Sent from my SGH-T959V using XDA App
Honestly man I was in SLC a couple weeks ago with my 4g and the speed sucked compaired to here in Reno... I get 7mb up and 1.8 up avg with much higher peaks in Reno. Even at the gateway downtown SLC the 4g sucked at about 3mb upload and 750k up.
Sent from my SGH-T959V using XDA App
i need a new city
Vegas here. Even though they say we are one of the new turned up cities I'm still only getting 7mb down and 1.5 up on a typical day.
Here's something interesting though, when I upgraded from my G1 to my SGS4G they were supposed to update my data plan.
Logged into my TMO account and it still shows the G1 Unlimited data. Paying $25 instead of the $30.
My wife has a MT4G and her account did get upgraded to the 4G Unlimited data plan for $30 a month.
Possible my phone isn't going to get higher speeds based on the data plan still in my account? I'm doubting it, but I guess it's possible.
joedeveloper said:
Vegas here. Even though they say we are one of the new turned up cities I'm still only getting 7mb down and 1.5 up on a typical day.
Here's something interesting though, when I upgraded from my G1 to my SGS4G they were supposed to update my data plan.
Logged into my TMO account and it still shows the G1 Unlimited data. Paying $25 instead of the $30.
My wife has a MT4G and her account did get upgraded to the 4G Unlimited data plan for $30 a month.
Possible my phone isn't going to get higher speeds based on the data plan still in my account? I'm doubting it, but I guess it's possible.
Click to expand...
Click to collapse
i still have the g1 data plan as well, i wonder if that does have anything to do with it. i kinda don't want to ask though, the 5 bucks a month is small but nice to not pay
p.s. for all interested, my battery is at 48% with pretty consistent usage and synching on all day. schweet!
I would have callers t mobile right away and gotten a new phone overnight. I am not too trusting of in store employees. Most don't know how to troubleshoot a phone.
Sent from my Dell Streak 7 using XDA Premium App
ambeestar said:
i need a new city
Click to expand...
Click to collapse
You can have my city.... except I don't have a city.... it's just a trailer park in the middle of nowhere. But then I get better speed here than I can in the nearest two cities, a ripping 16KB/SEC on a good day, on "AMERICAS LARGEST 4G NETWORK" I spend almost as much time downloading as I do talking to tech support. Then that's another story.
Your data plan will not affect your data speeds in any way.
As for the phone showing 4G and having another 3G device pulling better speeds. The cause is that you are not in a true 4G area. The GS4G does not have an icon for 3G, even if it did, the phone cannot distinguish between 3G or 4G due to the fact that HSPA+ is still 3G hardware on the tower, but provides 4G speeds via software in the base station and the backhaul of the network.
I don't see how you are getting such bad speeds. I live in Kaysville, only 20 minutes from SLC and my average DL speed is usually around 5.0mb/s. The fastest I have gotten over 4g so far is 8.8mb/s.
yentlequible said:
I don't see how you are getting such bad speeds. I live in Kaysville, only 20 minutes from SLC and my average DL speed is usually around 5.0mb/s. The fastest I have gotten over 4g so far is 8.8mb/s.
Click to expand...
Click to collapse
If you are lucky enough to have a 3 or 4G tower in your area you will likely have good download speed. My download speed sucks. TMO's network is full of holes.... DEAD zones. Even in large areas like Los Angeles, CA. They have a long way to go before their network will catch up with the others.
DelinQuentisDQ said:
Your data plan will not affect your data speeds in any way.
As for the phone showing 4G and having another 3G device pulling better speeds. The cause is that you are not in a true 4G area. The GS4G does not have an icon for 3G, even if it did, the phone cannot distinguish between 3G or 4G due to the fact that HSPA+ is still 3G hardware on the tower, but provides 4G speeds via software in the base station and the backhaul of the network.
Click to expand...
Click to collapse
I'm confused by this due to my dell streak 7 actually showing 3g and 4g at different times.
DelinQuentisDQ said:
Your data plan will not affect your data speeds in any way.
As for the phone showing 4G and having another 3G device pulling better speeds. The cause is that you are not in a true 4G area. The GS4G does not have an icon for 3G, even if it did, the phone cannot distinguish between 3G or 4G due to the fact that HSPA+ is still 3G hardware on the tower, but provides 4G speeds via software in the base station and the backhaul of the network.
Click to expand...
Click to collapse
I actually get 3g , 4g, edge, and g.
Sent from my SGH-T959V using XDA Premium App
Bl4ckpheniX said:
I actually get 3g , 4g, edge, and g.
Sent from my SGH-T959V using XDA Premium App
Click to expand...
Click to collapse
The GS4G does not even have an icon to represent 3G.
Please, if you can, provide a screenshot.
DelinQuentisDQ said:
The GS4G does not even have an icon to represent 3G.
Please, if you can, provide a screenshot.
Click to expand...
Click to collapse
I will have to do it Monday, cause it only happens when I leave my office building. When I am in my office building I will often go into data roaming through at&t. This may have something to do with why it shows up. But it is there.
If you truly doubt it. Go to the market and download ninja morph. Then use it to make a copy of your framework-res.APK. From there open the COPY that you made. Look in framework-res.apk\res\drawable-hdpi-v4
Do not try and look in the actual phones framework-res.apk. Because it will break a couple things and you will have to re-flash. But if you make the copy it will automatically extract the apk and you can view the files with your computer.
DelinQuentisDQ said:
The GS4G does not even have an icon to represent 3G.
Please, if you can, provide a screenshot.
Click to expand...
Click to collapse
that my friend, you are wrong on.
I get the 3G icon on my elevator everyday before and after work.
4g
I always get 4g in the missouri area and I get 13mbps
First off I dont have to worry about it because I already have the TBolt.. However, if friends or family ever switch over, it could be an issue for them...
That being said - if they are going to have this implemented, they need to make some changes to the android OS.
First off - when you buy a new phone, the employee types in your gmail address and syncs your phone. This is done over 3/4G since they rarely bother to put you on wifi for doing this. Not to mention you probably want to leave the store... Therefore you will be syncing all your apps on your wireless account consuming your bandwidth.
There are too many instances that the OS contacts the net for this to be viable and pointless if you turn them off. My iPhone on at&t never went over 900mb a month and I use it the same amount as this android phone. The difference? The iPhone doesnt sync over the web and pull all of your apps back down for you if you factory reset or load a custom rom. On the TBolt, I regularly hit over 10gb per month.
I believe Verizon must limit bandwidth after you reach your paid allowance, not charge overages. The FCC really needs to step in here as this is literally the internet form of rape.
I guess Sprint is smiling now?
psufan5 said:
First off I dont have to worry about it because I already have the TBolt.. However, if friends or family ever switch over, it could be an issue for them...
That being said - if they are going to have this implemented, they need to make some changes to the android OS.
First off - when you buy a new phone, the employee types in your gmail address and syncs your phone. This is done over 3/4G since they rarely bother to put you on wifi for doing this. Not to mention you probably want to leave the store... Therefore you will be syncing all your apps on your wireless account consuming your bandwidth.
There are too many instances that the OS contacts the net for this to be viable and pointless if you turn them off. My iPhone on at&t never went over 900mb a month and I use it the same amount as this android phone. The difference? The iPhone doesnt sync over the web and pull all of your apps back down for you if you factory reset or load a custom rom. On the TBolt, I regularly hit over 10gb per month.
I believe Verizon must limit bandwidth after you reach your paid allowance, not charge overages. The FCC really needs to step in here as this is literally the internet form of rape.
I guess Sprint is smiling now?
Click to expand...
Click to collapse
most people aren't loading custom roms (not to mention it's not Verizon's problem, technically they don't condone it), or downloading them over 3G/4G, but rather via the computer and transferring over USB. How you hit 10 GB without netflix is beyond me. If you're using LTE as a home internet sub than that's a whole different topic.
Streaming music for ~2hours a day except on the weekend, and moderate use each day, only puts me at max around 4GB.
psufan5 said:
First off I dont have to worry about it because I already have the TBolt.. However, if friends or family ever switch over, it could be an issue for them...
That being said - if they are going to have this implemented, they need to make some changes to the android OS.
First off - when you buy a new phone, the employee types in your gmail address and syncs your phone. This is done over 3/4G since they rarely bother to put you on wifi for doing this. Not to mention you probably want to leave the store... Therefore you will be syncing all your apps on your wireless account consuming your bandwidth.
There are too many instances that the OS contacts the net for this to be viable and pointless if you turn them off. My iPhone on at&t never went over 900mb a month and I use it the same amount as this android phone. The difference? The iPhone doesnt sync over the web and pull all of your apps back down for you if you factory reset or load a custom rom. On the TBolt, I regularly hit over 10gb per month.
I believe Verizon must limit bandwidth after you reach your paid allowance, not charge overages. The FCC really needs to step in here as this is literally the internet form of rape.
I guess Sprint is smiling now?
Click to expand...
Click to collapse
Well several things. No one has to let the vzw employees set up their phones. No one is required to sync their apps or even download any. And why should vzw, if /once they go to tiered plans simply throttle instead of charge overage. Go over you cell minutes you pay extra. Same for txt. And how is it any concern of the FCC if vzw changes their plans?
My main issue with the plans as rumored is that they do not include tethering. Most normal users will be fine with a 2g cap. My gf, on a rooted DX with Netflix, has used 700 megs this month. Just for example.
das BAMF sense 3.0 rocking the bolt
JBAeroEngineer said:
most people aren't loading custom roms (not to mention it's not Verizon's problem, technically they don't condone it), or downloading them over 3G/4G, but rather via the computer and transferring over USB. How you hit 10 GB without netflix is beyond me. If you're using LTE as a home internet sub than that's a whole different topic.
Streaming music for ~2hours a day except on the weekend, and moderate use each day, only puts me at max around 4GB.
Click to expand...
Click to collapse
Really? I haven't been able to stay under 10 gigs since Amazon Cloud / Google Music came out. And that is about 2-3 hours a day. Although I do use TuneIn Radio the other 90% of the time...
Yeah, lucky for most of us TB users, we are grandfathered in to the "unlimited" plans. I have been a VZ customer for over 15 years now, and there is no question that their services is the best....
But when the time comes for me to sign another contract, if these are the terms I will probably be forced to switch carriers...
Sprint looks appealing, they have strong data coverage in my area...and I am not concerned about "dropped calls" because I almost never use the phone any more...
Hopefully this kind of pricing will force more competition. Maybe if they offered unlimited texting and cheaper (lower than 450 minute) phone plans along with it, that would soften the blow.
I am also finding that 4G speeds really only matter to me when tethering, other than that 3G does everything I need just fine with better battery life. I could definitely do with "slower" 4G speeds with another carrier.
JBAeroEngineer said:
most people aren't loading custom roms (not to mention it's not Verizon's problem, technically they don't condone it), or downloading them over 3G/4G, but rather via the computer and transferring over USB. How you hit 10 GB without netflix is beyond me. If you're using LTE as a home internet sub than that's a whole different topic.
Streaming music for ~2hours a day except on the weekend, and moderate use each day, only puts me at max around 4GB.
Click to expand...
Click to collapse
FTP transfer for work on the fly while traveling around town. My phone is on the car charger or my desk charger most of the day. And I have an Unlimited Verizon 3G mobile modem for my laptop, so no it isn't tethering.
turbosrrgood said:
Yeah, lucky for most of us TB users, we are grandfathered in to the "unlimited" plans. I have been a VZ customer for over 15 years now, and there is no question that their services is the best....
But when the time comes for me to sign another contract, if these are the terms I will probably be forced to switch carriers...
Click to expand...
Click to collapse
Why switch carriers? Since they did away with the 1-year commitment earlier this year, I made the decision just to buy my phones without a subsidy. Therefore, no need for a new contract. I got my TBolt on eBay for a pretty decent price and it's like new.
bogatyr said:
FTP transfer for work on the fly while traveling around town. My phone is on the car charger or my desk charger most of the day. And I have an Unlimited Verizon 3G mobile modem for my laptop, so no it isn't tethering.
Click to expand...
Click to collapse
way to use a completely off base scenario
JBAeroEngineer said:
way to use a completely off base scenario
Click to expand...
Click to collapse
Well you did say:
How you hit 10 GB without netflix is beyond me. If you're using LTE as a home internet sub than that's a whole different topic.
Click to expand...
Click to collapse
Was just giving you an example that doesn't involve tethering I use 50-70GB/mo on my phone. A lot less on my grandfathered laptop modem - mostly VPN/Remote desktop/Console work.
10GB a month? wtf?
I just averaged up my last 6 months and i average .21 GB a month. and i stream pandora, have all my accounts syncing and look on the net, facebook and twitter all day. When i get my tablet (hopefully the amazon hollywood) this will go down evenmore bc i'll be using it at home on my wifi.
I use mine heavily with netflix....and i was around 4 gigs this month
I also call shenanigans on 10gigs a month just by synching. I use about 6gigs a month but I use my LTE for a lot of things.
turbosrrgood said:
Yeah, lucky for most of us TB users, we are grandfathered in to the "unlimited" plans. I have been a VZ customer for over 15 years now, and there is no question that their services is the best....
But when the time comes for me to sign another contract, if these are the terms I will probably be forced to switch carriers...
Sprint looks appealing, they have strong data coverage in my area...and I am not concerned about "dropped calls" because I almost never use the phone any more...
Hopefully this kind of pricing will force more competition. Maybe if they offered unlimited texting and cheaper (lower than 450 minute) phone plans along with it, that would soften the blow.
I am also finding that 4G speeds really only matter to me when tethering, other than that 3G does everything I need just fine with better battery life. I could definitely do with "slower" 4G speeds with another carrier.
Click to expand...
Click to collapse
Sprint coverage maps are a joke, yes they have coverage but the towers are so overloaded you are lucky to break 200/kbps (yes, 200k) downstream on rev A. EVDO during the day.
WiMax is great if you are on top of your roof or in an open field, but as soon as you get into any structure with more integrity than a tree house your signal tanks (Charlotte, SC has the best Wimax from my observation) because it operates at such a high frequency.
After being a customer for 11 years I jumped ship from Sprint over the weekend and picked up two TBs to replace my 2 EVO's. Sprint 3G is horrendous, not just in South Carolina, but in NYC, Charlotte, Atlanta, San Francisco, Detroit---I have traveled to all of these places in the last 6 months, and in each location I test between the hacked Verizon PRL for the EVO and the most recent Sprint PRL both in a Sense ROM and on Cyanogen...without fail, the year old hacked Verizon 3G PRL is faster, and more consistent. I was hoping my contract would just be canceled for having 5+ gigs of roaming data every month (not supposed to exceed 300 megs), but alas I was grandfathered into unlimited roaming data.
Sprint has been "upgrading its network" for years now yet the service still seems completely overburdened. I'm going to spend 40 bucks more a month going to Verizon for two lines, but I don't really care at this point, I would rather pay to play than save and suffer...
bogatyr said:
Well you did say:
Was just giving you an example that doesn't involve tethering I use 50-70GB/mo on my phone. A lot less on my grandfathered laptop modem - mostly VPN/Remote desktop/Console work.
Click to expand...
Click to collapse
that's something that most companies should/would/could pay for. you're clearly an outlier in phone usage.
velopirate said:
Why switch carriers? Since they did away with the 1-year commitment earlier this year, I made the decision just to buy my phones without a subsidy. Therefore, no need for a new contract. I got my TBolt on eBay for a pretty decent price and it's like new.
Click to expand...
Click to collapse
Did you have a 4g plan or is the unlimited data plan independent of 3/4g? Are you able to use the 4gon th e TB without having upgrade?
I use 6-8GB per month.
I know I could cut that more than in half if I wasn't ROM Flash happy and dl'd them on my PC instead of the phone.
I have 12 down and 1 up at home...I often get faster with my LTE/Bolt.
I can survive...somehow...with downloading ROMs, etc., on my PC...lol.
Update via Droid-Life
Hopefully this is the case:
http://www.droid-life.com/2011/06/2...-by-tiered-data-only-new-customers-and-lines/
The prices for data are criminal. The prices for tethering are even more so. I'm happy I'm grandfathered in, but I doubt I'll ever go over the 2GB since I'm on WiFi 99% of the time. I didn't even want a data plan because I have so little use for one.
Taykiin said:
Hopefully this is the case:
http://www.droid-life.com/2011/06/2...-by-tiered-data-only-new-customers-and-lines/
Click to expand...
Click to collapse
I hope this is truth I barely got my TB for the same. Reason
Sent from my ADR6400L using Tapatalk
Well I drive a truck and use the phone for everything, on my imago I was lucky to stay under 8gigs, with the bolt I am at 20gigs
Transmitted using my Sagem 835 mobile communication device.
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Toeeknee said:
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Click to expand...
Click to collapse
Did you go over your limit? They will throttle you if you go above the 2gb/5gb/10gb
I'm currently throttled and only getting .5mbps down. sucks but I got throttled one week before my new cycle so hopefully it will go back up next week
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
You shouldn't have changed your plan. There might be something wrong with the phone or the area you live in.
That's what I asked them, I said what if it's the phone and not my data plan. I told her that Tech Support doesn't know what the problem is but they just think that the plan is old and that's why its not on 4G, I asked if I still get the same problem can I change my plan back to the grandfathered plan, The rep said that she had a problem like that before and she switched her plan and she got fast speeds but if it doesn't get resolved she will note the account so that "special accounts care" MIGHT switch me back to my old plan.
Still slow speeds.
The feature your taking about, $30 for the 5G data is a Required feature if your on an old plan. You can switch to the $79.99 even more plan and that gives you unlimited talk text and 2GB web each month. if you choose to remain on the old plan, the 5GB $30 plan is the data plan we can add in the store.
Sent from my HTC Sensation 4G using XDA App
My thing is, I had a plan for $35 Unlimited Data and Text but they said that doesn't support 4G so I changed the plan to $30 5GB and $15 Unlimited Text plan but the speeds are STILL the same.
I was wondering what everyone else's speed is and if I just got ripped off going into a new more expensive data plan yet receiving the same speed as my old cheaper plan.
It could be in the area your in, but just to be sure, go into your tmobile store and try speedtest while your there and also check the sensation they have in the store.
Sent from my HTC Sensation 4G using XDA App
good idea checking the speed on theirs. But as far as area wise, I don't think its that. I live in Garland, Texas but go out all over the place for fun. So I go to Dallas, Rockwall, Fort Worth, and all these big cities and still, slow speeds.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
I have a feeling it is something with your phone.
I'm on the grandfathered $25 unlimited Android Data plan (5GB of 4G) and below are speeds I've gotten with 3-4 bars of 4G.
I live about 25 minutes outside of Milwaukee, WI.
5.5 - 10 Mbps download and .6 - 2.2 Mbps Upload
Daddyroot said:
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
Click to expand...
Click to collapse
Your unlimited loyalty plan is 5GB . Also, customer care can get you back on your old plan, the guy I'm quoting makes it seem like they are cutting diamonds lol.
Just call and tell the rep you speak to that your account was changed in error and you do not want your data plan changed. If you are questioning the phone, get it replaced.
Sent from my HTC Sensation 4G using XDA App
called tmobile again, talked to them and troubleshooted for about an hour, turning phone on and off, refreshing network ect. and still low speeds 600kbps download and 32 kbps upload. Asked if it could just be my phone and they said no. The tech is opening up a trouble shoot ticket, saying its probably a network error and I should wait up to 72 hours for a technician to come out to the area.
guess I'm waiting.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
digiholic said:
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
Click to expand...
Click to collapse
I have to humbly disagree with you there...kinda.
I know some here have the same plan and situation you have and granted it works in your case, it is not really fair to say it works for all.
I came from a nexus one and simply changed my sim card over to the sensation on June 9. It worked fine until day 3. I think you have responded to a couple of my threads asking about the "android" vs grandfathered plans on the sensation but I do not recall what was said. Beside that, I was connected fine with my grandfathered data plan which I used with my old SE Xperia x1. It was called a 'smartphone' data plan, which cost 24.99/mo with 400 data texts. I have since replaced the sim that came with the box, made sure the IMEI's matched to their systems (which I think was the reason for the data cutoff) and now have a coded "android" plan.
From day 3, I have been on here asking people's opinions on, "data is data so our grandfathered plans should work no problem"....and to talking with tmobile cs, opening a trouble ticket because it came at the same time there was a problem outtage in my area (San Antonio, TX). I was told that the trouble ticket takes about 3 days to be addressed/resolved.
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
So she and her manager saw that I was also a long time member of tmo for over 10 years and agreed to set me right and not have me pay more for a plan that I am getting less features on. The manager went and recoded my grandfathered plan to read Android instead of smartphone. (I am guessing this unlimited wording is 5gb and then throttles me but I am on wifi most of the time so it doesn't bother me) Two seconds later I got a sms from tmo welcoming to the android data plan.
About an hour later I found that my data was flowing again. So I must stress that even though your grandfathered plans may still work, do not be surprised if tmo disco's your data connection. You'll still make and receive calls, but data will be disco'ed.
But to the OP with slow data issues, have you changed the Sim card at all? I would advise against calling tmo and asking them to check the IMEI they have on file because I think that is what flagged my phone to begin with. And as for the data plan issue, you will need to come to grips with what works for you.
This may not be common, but I had to get a new SIM card for my N1 when they rolled out their HSDPA stuff locally I couldn't get any 3G at my apartment after they did; an updated/new SIM card fixed that issue.
As far as the plan, they tried to get me on the same gimmick; said that I should upgrade to the 4G plan etc etc...I politely refused it and im getting 6mbps here in Blue Bell, PA
kpjimmy said:
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
Click to expand...
Click to collapse
Yeah they were trying to be nice & all, but seriously, Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Toeeknee said:
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
Click to expand...
Click to collapse
Lets take a step back. What speeds were you seeing before with your old 3G phone? It's possible that you're just an area with slow speeds. If that's the case call and demand your old data plan back.
T-Mobile has done a lot of cleaning of data usage on their end.
Their new phones and systems are made with code that specifically disregard older data plan coding.
Basically this allows them to say that your old data coding is incompatible with the newer system they're using.
Just looking for you to pay more for less. ( T-Mobile loves AT&T )
Sent from my HTC Glacier using XDA Premium App
xnifex said:
Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Click to expand...
Click to collapse
I'm using a Sensation with an older Android plan ($24.99 + 400 Texts) and i'm also using a sim card from 2005. I have "4G" speeds. What everyone needs to realize is the technology is the same across the board. There is technically no such thing as 4G on the t-mobile network. If your old "3G" phone worked in your area, then your new "fake 4G" phone will work. If it doesn't then demand to talk to someone else until they fix it. T-mobile shouldn't be tricking anyone into upgrading to a 4G plan by saying it wont work, because that's 100% untrue. All t-mobile did was increase the bandwidth that their old cell-sites would operate at. If your device can handle the faster speeds then it will benefit from the bandwidth upgrade. If the device can't handle the extra bandwidth then it will connect at the fastest speed that it is physically capable of.
I can see T-Mobile's argument if their 4G was LTE or WiMax, but it's not. If T-Mobile wants to argue about 4G speeds then demand to keep your plan at 3G speeds. Their 3G devices would theoretically reach 7.2Mbs which i've only managed to beat once with this new phone, and that speed was 7.7Mbs.
Sorry for the long post. In short, don't give in and fight with them. They'll fix it. Keep escalating the issue until you reach their CIO if you have to.
Curious what opinions are...
What is the best cheap provider?
I see there are some big threads about TMobile, but searching around the net, I see a lot of people who seem to like Straight Talk.
Anyone use Ting?
Any opinions? Any first hand experiences?
Thanks
www.lycamobile.us and www.gosmartmobile.com also have better deals, especially for pay-as-you-go users.
.jond said:
Curious what opinions are...
What is the best cheap provider?
I see there are some big threads about TMobile, but searching around the net, I see a lot of people who seem to like Straight Talk.
Anyone use Ting?
Any opinions? Any first hand experiences?
Thanks
Click to expand...
Click to collapse
I've heard too many complaints about Smart Talk to consider them a first option. They're good for basic AT&T-area coverage I guess, but not very heavy data usage. T-Mobile has less coverage but is much better about data.
Get a plan at aiowireless.com. They're owned and operated by AT&T and have great service. I've used them for 2 months now and don't regret switching from T-Mobile. I get way better coverage and LTE nearly everywhere. T-Mobile's LTE is still in infancy and only in a few markets across the USA.
AT&T is trying to buy Leap Communications which owns Cricket. If government regulators allow them to do so, AT&T will be merging Aio with Cricket. Same service, new name. Though Cricket has been viewed as a "cheap and crappy" pay as you go service for many years, if owned and operated by AT&T, I think it'll really boost it's way into competing with the bigger dogs now that it'll have better coverage and service to offer.
.jond said:
Curious what opinions are...
What is the best cheap provider?
Thanks
Click to expand...
Click to collapse
One son switched his galaxy nexus from ST ATT to ST TMob in Dec. His coverage (Orlando, FL/UCF) improved and dl speed went from 6 to 11/12MB . In June, I switched him to TMob $30 (100 min) plan. Coverage seems the same, but now he has 5GB high speed data. I keep extra $ in the account in case he needs more minutes but he hasn't yet.
I moved two Iphones (4s) from ST ATT to GoPhone in July. The other three of us live in a rural south Florida area with decent coverage about 100 feet from our house. We usually get a signal inside the house. Local coverage/signal the same; however, I no longer have to constantly (weekly at times) re-negotiate the data connections and mms just works. (ST never fully supported GSM Iphones. ) I considered aio but went with gophone. ATT installed the sims and made certain everything was working. All I paid for was the first month ($60.+sales tax), no sim or activation fee. Since then, I have gotten refills for $54./month--no tax.
I have a Nexus 4 and am still on ST ATT. I was waiting on my last 90 day purchase to run out before moving to GoPhone, when they actually became transparent with their data policy. I just purchased another 30 days and a new LTE sim in anticipation that one day, Google will actually make the Nexus 5 available. After I experience LTE through ST, I will decide to stay or go.
My Orlando area son will take my n4 as he will be on LTE with it. I will get ATT LTE when in covered areas with n5.
We have no experience with other prepay. We had been Sprint customers for 12 years until we no longer were able to receive a signal in our house (tried TMob with same results). I do thank Sprint for not caring about our situation since it made me consider prepay. The best thing about prepay is you can leave if you don't like it. If you watch forums (howardforums is great for carrier info), you can find out when good deals are available. Last month I picked up TMob micro sim for a buck as I was considering trying them again. As I mentioned, ATT did gophone set up for free.
Sent from my Nexus 7 using Tapatalk 4
Great information! Very cool.
Anyone else?
Rarscaryfrosty said:
Get a plan at aiowireless.com. They're owned and operated by AT&T and have great service. I've used them for 2 months now and don't regret switching from T-Mobile. I get way better coverage and LTE nearly everywhere. T-Mobile's LTE is still in infancy and only in a few markets across the USA.
Click to expand...
Click to collapse
I'm also thinking of switching from regular AT&T to Aio, although it will mean the loss of some coverage since it will only talk to AT&T towers (no roaming). From a practical standpoint, however, this probably isn't a big deal since 99% of the places I'm likely to be have AT&T coverage; it's mainly on long trips to the west (Nebraska, Wyoming, etc.) where it gets thin.
How the hell is this Nexus 5 General?
ritchea said:
One son switched his galaxy nexus from ST ATT to ST TMob in Dec. His coverage (Orlando, FL/UCF) improved and dl speed went from 6 to 11/12MB . In June, I switched him to TMob $30 (100 min) plan. Coverage seems the same, but now he has 5GB high speed data. I keep extra $ in the account in case he needs more minutes but he hasn't yet.
I moved two Iphones (4s) from ST ATT to GoPhone in July. The other three of us live in a rural south Florida area with decent coverage about 100 feet from our house. We usually get a signal inside the house. Local coverage/signal the same; however, I no longer have to constantly (weekly at times) re-negotiate the data connections and mms just works. (ST never fully supported GSM Iphones. ) I considered aio but went with gophone. ATT installed the sims and made certain everything was working. All I paid for was the first month ($60.+sales tax), no sim or activation fee. Since then, I have gotten refills for $54./month--no tax.
I have a Nexus 4 and am still on ST ATT. I was waiting on my last 90 day purchase to run out before moving to GoPhone, when they actually became transparent with their data policy. I just purchased another 30 days and a new LTE sim in anticipation that one day, Google will actually make the Nexus 5 available. After I experience LTE through ST, I will decide to stay or go.
My Orlando area son will take my n4 as he will be on LTE with it. I will get ATT LTE when in covered areas with n5.
We have no experience with other prepay. We had been Sprint customers for 12 years until we no longer were able to receive a signal in our house (tried TMob with same results). I do thank Sprint for not caring about our situation since it made me consider prepay. The best thing about prepay is you can leave if you don't like it. If you watch forums (howardforums is great for carrier info), you can find out when good deals are available. Last month I picked up TMob micro sim for a buck as I was considering trying them again. As I mentioned, ATT did gophone set up for free.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Where do you get your Gophone refills at $54?
rochrunner said:
I'm also thinking of switching from regular AT&T to Aio, although it will mean the loss of some coverage since it will only talk to AT&T towers (no roaming). From a practical standpoint, however, this probably isn't a big deal since 99% of the places I'm likely to be have AT&T coverage; it's mainly on long trips to the west (Nebraska, Wyoming, etc.) where it gets thin.
Click to expand...
Click to collapse
Yea, where I work, my office is in a basement. I sadly cannot get coverage in the basement with Aio Wireless, but I got 2 bars of HSPA with T-Mobile. My coworker who has Aio also can get service though, I assume this is due to antenna differences in our phones. I have a nexus 4 right now, and it's commonly known is has a crappy antenna compared to some other phones. I'm hoping the antenna on the nexus 5 will pick up reception better, but it's no big deal since I walk up to the main level of the office multiple times a day where I can get perfect coverage.
Tmobile's $30/mo prepaid is tough to beat overall if you don't use much voice. 4G, good coverage, and cheap! I'm planning to dump my Verizon plan after I see some good reviews on the Nexus 5. I'll save $53/mo even with my company's Verizon discount.
TiltedAz said:
Tmobile's $30/mo prepaid is tough to beat overall if you don't use much voice. 4G, good coverage, and cheap! I'm planning to dump my Verizon plan after I see some good reviews on the Nexus 5. I'll save $53/mo even with my company's Verizon discount.
Click to expand...
Click to collapse
Did you say good coverage?
ryude said:
Did you say good coverage?
Click to expand...
Click to collapse
Duh.. a-yup....
Got 1 question, if you switch to tmo prepaid, would you be able to keep your number? And how long it takes for number transfer?
Sent from my Galaxy Nexus
Lancez said:
Got 1 question, if you switch to tmo prepaid, would you be able to keep your number? And how long it takes for number transfer?
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
You can transfer your number. Typically it takes up to 8 hours for everything to work. It took me 2 weeks to even get texting working. Once it kicked in though, I had no issues sending/receiving texts to and from people. It was a bit frustrating going 2 weeks without texts. I was surprised when I switched to Aio wireless and it only took 2 hours for me to send and receive SMS and MMS.
TiltedAz said:
Duh.. a-yup....
Click to expand...
Click to collapse
Where I live Sprint has better coverage... and that's saying something.
Rarscaryfrosty said:
You can transfer your number. Typically it takes up to 8 hours for everything to work. It took me 2 weeks to even get texting working. Once it kicked in though, I had no issues sending/receiving texts to and from people. It was a bit frustrating going 2 weeks without texts. I was surprised when I switched to Aio wireless and it only took 2 hours for me to send and receive SMS and MMS.
Click to expand...
Click to collapse
Took me 40 seconds after I ported my number, but maybe that's because I ported my number from TMo postpaid to prepaid
.jond said:
Curious what opinions are...
What is the best cheap provider?
I see there are some big threads about TMobile, but searching around the net, I see a lot of people who seem to like Straight Talk.
Anyone use Ting?
Any opinions? Any first hand experiences?
Thanks
Click to expand...
Click to collapse
I say try both yourself and see which best works for you. You can pick up a Tmob SIM for $1 on sales they have all the time, ST sims they go for like $6, so one month port your # into TMob and the next month port it to ST, see which one works best for you.
Tmo Pros: 5GB data, $30 bucks flat, no extra fees
Tmo Cons: only 100 mins (why i use talkatone and port my main # to GV, no mins used, only data)
ST Pros: Unlimited Mins, ATT Towers
ST Cons: $45 bucks + $3 something in fees, 2.5GB and after that they throttle like crazy (basically useless), they are picky with streaming music/vid
miamidesigner said:
I say try both yourself and see which best works for you. You can pick up a Tmob SIM for $1 on sales they have all the time, ST sims they go for like $6, so one month port your # into TMob and the next month port it to ST, see which one works best for you.
Tmo Pros: 5GB data, $30 bucks flat, no extra fees
Tmo Cons: only 100 mins (why i use talkatone and port my main # to GV, no mins used, only data)
ST Pros: Unlimited Mins, ATT Towers
ST Cons: $45 bucks + $3 something in fees, 2.5GB and after that they throttle like crazy (basically useless), they are picky with streaming music/vid
Click to expand...
Click to collapse
And depending where you live, ST actually has service whereas Tmo does not.
You can also try Solavei. Offers the most data for the lowest price. (4GB for $49. First two months are $39 right now.) Best value I'd say compared to what others offer. Runs off of T-Mobile.
Disclaimer: I am an independent rep with them but I've personally used the service since November (when the Nexus 4 came out) and love it.
Link in my signature or PM me as I can get you some freebies as well.
Sent from my Nexus 4 using xda app-developers app
Has anyone heard of it? I know they are a sister company to att and they use their towers. But I have a sprint Nexus 5 if I switch and put their sim in my phone will it work?
Sent from my Nexus 5 using Tapatalk
AIO is AT&T's prepaid subsidiary and yes it will work. All Nexus 5's are the same no matter where you purchased them from. There is no carrier branding or carrier locking on the N5. From what I hear, AT&T severly throttles date for AIO customers, so if data speed is important, you might want to consider T-Mobile prepaid or StraightTalk.
I use it now. As you probably know, they have a $40, $55, and a $70 plan, with data amounts of 250MB, 2GB, and 7GB, respectively. You get throttled to 2G after you hit your soft cap. Unlimited texts and minutes are included in all plans.
I've had it for 4 months now and can't complain. Their service in my area is good, and the speeds are up to snuff what what I need at least. The most data-intensive thing I do is stream "High quality" music from Pandora One, and it does that without a hitch. Can't comment on streaming video because I never do. One thing to keep in mind though, they cap your data speeds even before hitting you soft-cap. From their website:
If you run out of high speed data access in a given month, your access speeds will be reduced for the remainder of your month of service. But once your next month of service begins, you will once again have access to download speeds up to 4 Mbps on our 4G HSPA+ service or up to 8 Mbps with our LTE service.
Click to expand...
Click to collapse
So no matter what, the fastest download speeds you can get is up to 4Mbps on HSPA+ and 8Mbps on LTE. Again, if that affects you then that's something to consider. It is good enough for me though.
I've used their $70 plan now for 2 months on the N5. It works fine except for at work. It's known at my work that att frequency is blocked by the buildings structure (metal walls, ceiling and metallic tinted windows) so I literally have 2 bars outside and zero signal inside. I will be switching to T-Mobile because of this. If it weren't for that I'd definitely stay.
Cool thanks for all the help. I might be getting a job at an Aio store and they have an employee plan $55 for 5gb so I was thinking if I get the job I might switch cuz sprint sucks haha
Sent from my Nexus 5 using Tapatalk
vwgti18 said:
Cool thanks for all the help. I might be getting a job at an Aio store and they have an employee plan $55 for 5gb so I was thinking if I get the job I might switch cuz sprint sucks haha
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Heh I didn't know they even had brick and mortar Aio stores...
I switched from Verizon (had unlimited data) to AIO and have been enjoying it for 3 months now with no issues. Speeds are fast and I love it. I'm on the $55 a month plan.
I should tell you though that ATT is about to roll AIO into the Cricket brand. ATT owns Cricket now and it will be nationwide LTE just like AIO (if it's not already).
I have the $55 plan and service has been great, LTE at home, work and the commute. Streaming music and tethering works fine. Customer service has also been great as they helped me with the APN settings, which should be posted on their website, but are not. Some negatives are the slow ping on speed tests, a few second delay for the connection on phone calls and the Cricket factor.
Sprint and T-mobile signals are non-existent at work, so my options were limited.
what's the speed of the throttle
Sent from my Nexus 5 using Tapatalk
I just got off phone and online chat with AIO customer service... It is the worst, they couldn't get mms to work on my Note 2 and made me power cycle thinking it would work. I am done and want to warn everyone I can.
Sent from my SGH-T889 using Tapatalk
I considered the $55 AIO plan when I got my nexus 5, but ultimately went with the $60 AT&T GoPhone plan instead. Same amount of data, essentially the same price, same AT&T network, and no throttling of speeds.
Sent from my Nexus 5 using Tapatalk
I too have AIO, after finding out they don't allow VPN on cellular data I'm probably going to switch to AT&T Go Phone after I get my free month unless one of the other "unlimited" prepaid carriers that uses AT&T towers supports VPN usage. I don't often go over the 2GB amount, but I did about 1/3 of the time on VZW with unlimited, part of that was tethering due to slow hotel internet and stupidly fast LTE and unlimited data. So guess I'll put in chat sessions with tech support to find out if VPN is supported over cellular data before I commit.
Also, going to chime in and mention that it took me about 10 minutes of back and forth with tech support on the phone to get them to understand what my problem was. Also, setting up SMS was slightly annoying as they didn't tell me the exact correct thing to put into the phone. However, I simply had to click "Refresh" then "Update" for the SMSC(?) number to self populate and then work fine. Prior to that I had MMS working fine both ways (after inputting the APN settings from around the web and now their site).
I'd consider T-mo but I go to many rural areas where they simply don't have coverage for work and would like to be able to stay in touch.
METDeath said:
I too have AIO, after finding out they don't allow VPN on cellular data I'm probably going to switch to AT&T Go Phone after I get my free month unless one of the other "unlimited" prepaid carriers that uses AT&T towers supports VPN usage. I don't often go over the 2GB amount, but I did about 1/3 of the time on VZW with unlimited, part of that was tethering due to slow hotel internet and stupidly fast LTE and unlimited data. So guess I'll put in chat sessions with tech support to find out if VPN is supported over cellular data before I commit.
Also, going to chime in and mention that it took me about 10 minutes of back and forth with tech support on the phone to get them to understand what my problem was. Also, setting up SMS was slightly annoying as they didn't tell me the exact correct thing to put into the phone. However, I simply had to click "Refresh" then "Update" for the SMSC(?) number to self populate and then work fine. Prior to that I had MMS working fine both ways (after inputting the APN settings from around the web and now their site).
I'd consider T-mo but I go to many rural areas where they simply don't have coverage for work and would like to be able to stay in touch.
Click to expand...
Click to collapse
Have you found any that will allow VPN? I'm on Straight talk ATT currently and it does not allow VPN either.
I cannot speak to what AIO's actual policy is on VPN traffic but I can say that I've been on their network for almost 2 months now and have had no issues using VPNs. Perhaps they just have not caught it yet but so far so good. YMMV.
Edit: So I've been looking through their terms and can't find anything specifically mentioning VPNs or tunnels but they do have some pretty standard clauses about only using your data connection for approved activities. This certainly gives them the right to block types of traffic they don't approve of but it doesn't mean they are actively policing it either. Would love to find a more solid answer on this.
Data Services Permitted Uses
Aio provides wireless data and messaging Services, including, but not limited to, features that may be used with Data Services and wireless content and applications ( Data Services ). Our Data Services are intended to be used for the following permitted activities: (a) web browsing; (b) email; (c) intranet access; (d) uploading and downloading applications and content to and from the Internet; and (e) using applications and content without excessively contributing to network congestion. You agree that Aio may engage in any reasonable network management practice and that you will use Aios Data Services only for these permitted activities.
Click to expand...
Click to collapse
Well, the one rep I spoke to on the phone said they didn't allow it. I will try talking to a chat tech when I'm home again and can test it. I know I have the VPN working because I can connect over Wi-Fi (not at home) and it works perfectly. I've tried to connect over cellular at home, and on the road, never worked. I've got all the APN settings correct and SMS working, so I don't believe it to be a configuration issue.