I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Toeeknee said:
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Click to expand...
Click to collapse
Did you go over your limit? They will throttle you if you go above the 2gb/5gb/10gb
I'm currently throttled and only getting .5mbps down. sucks but I got throttled one week before my new cycle so hopefully it will go back up next week
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
You shouldn't have changed your plan. There might be something wrong with the phone or the area you live in.
That's what I asked them, I said what if it's the phone and not my data plan. I told her that Tech Support doesn't know what the problem is but they just think that the plan is old and that's why its not on 4G, I asked if I still get the same problem can I change my plan back to the grandfathered plan, The rep said that she had a problem like that before and she switched her plan and she got fast speeds but if it doesn't get resolved she will note the account so that "special accounts care" MIGHT switch me back to my old plan.
Still slow speeds.
The feature your taking about, $30 for the 5G data is a Required feature if your on an old plan. You can switch to the $79.99 even more plan and that gives you unlimited talk text and 2GB web each month. if you choose to remain on the old plan, the 5GB $30 plan is the data plan we can add in the store.
Sent from my HTC Sensation 4G using XDA App
My thing is, I had a plan for $35 Unlimited Data and Text but they said that doesn't support 4G so I changed the plan to $30 5GB and $15 Unlimited Text plan but the speeds are STILL the same.
I was wondering what everyone else's speed is and if I just got ripped off going into a new more expensive data plan yet receiving the same speed as my old cheaper plan.
It could be in the area your in, but just to be sure, go into your tmobile store and try speedtest while your there and also check the sensation they have in the store.
Sent from my HTC Sensation 4G using XDA App
good idea checking the speed on theirs. But as far as area wise, I don't think its that. I live in Garland, Texas but go out all over the place for fun. So I go to Dallas, Rockwall, Fort Worth, and all these big cities and still, slow speeds.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
I have a feeling it is something with your phone.
I'm on the grandfathered $25 unlimited Android Data plan (5GB of 4G) and below are speeds I've gotten with 3-4 bars of 4G.
I live about 25 minutes outside of Milwaukee, WI.
5.5 - 10 Mbps download and .6 - 2.2 Mbps Upload
Daddyroot said:
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
Click to expand...
Click to collapse
Your unlimited loyalty plan is 5GB . Also, customer care can get you back on your old plan, the guy I'm quoting makes it seem like they are cutting diamonds lol.
Just call and tell the rep you speak to that your account was changed in error and you do not want your data plan changed. If you are questioning the phone, get it replaced.
Sent from my HTC Sensation 4G using XDA App
called tmobile again, talked to them and troubleshooted for about an hour, turning phone on and off, refreshing network ect. and still low speeds 600kbps download and 32 kbps upload. Asked if it could just be my phone and they said no. The tech is opening up a trouble shoot ticket, saying its probably a network error and I should wait up to 72 hours for a technician to come out to the area.
guess I'm waiting.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
digiholic said:
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
Click to expand...
Click to collapse
I have to humbly disagree with you there...kinda.
I know some here have the same plan and situation you have and granted it works in your case, it is not really fair to say it works for all.
I came from a nexus one and simply changed my sim card over to the sensation on June 9. It worked fine until day 3. I think you have responded to a couple of my threads asking about the "android" vs grandfathered plans on the sensation but I do not recall what was said. Beside that, I was connected fine with my grandfathered data plan which I used with my old SE Xperia x1. It was called a 'smartphone' data plan, which cost 24.99/mo with 400 data texts. I have since replaced the sim that came with the box, made sure the IMEI's matched to their systems (which I think was the reason for the data cutoff) and now have a coded "android" plan.
From day 3, I have been on here asking people's opinions on, "data is data so our grandfathered plans should work no problem"....and to talking with tmobile cs, opening a trouble ticket because it came at the same time there was a problem outtage in my area (San Antonio, TX). I was told that the trouble ticket takes about 3 days to be addressed/resolved.
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
So she and her manager saw that I was also a long time member of tmo for over 10 years and agreed to set me right and not have me pay more for a plan that I am getting less features on. The manager went and recoded my grandfathered plan to read Android instead of smartphone. (I am guessing this unlimited wording is 5gb and then throttles me but I am on wifi most of the time so it doesn't bother me) Two seconds later I got a sms from tmo welcoming to the android data plan.
About an hour later I found that my data was flowing again. So I must stress that even though your grandfathered plans may still work, do not be surprised if tmo disco's your data connection. You'll still make and receive calls, but data will be disco'ed.
But to the OP with slow data issues, have you changed the Sim card at all? I would advise against calling tmo and asking them to check the IMEI they have on file because I think that is what flagged my phone to begin with. And as for the data plan issue, you will need to come to grips with what works for you.
This may not be common, but I had to get a new SIM card for my N1 when they rolled out their HSDPA stuff locally I couldn't get any 3G at my apartment after they did; an updated/new SIM card fixed that issue.
As far as the plan, they tried to get me on the same gimmick; said that I should upgrade to the 4G plan etc etc...I politely refused it and im getting 6mbps here in Blue Bell, PA
kpjimmy said:
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
Click to expand...
Click to collapse
Yeah they were trying to be nice & all, but seriously, Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Toeeknee said:
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
Click to expand...
Click to collapse
Lets take a step back. What speeds were you seeing before with your old 3G phone? It's possible that you're just an area with slow speeds. If that's the case call and demand your old data plan back.
T-Mobile has done a lot of cleaning of data usage on their end.
Their new phones and systems are made with code that specifically disregard older data plan coding.
Basically this allows them to say that your old data coding is incompatible with the newer system they're using.
Just looking for you to pay more for less. ( T-Mobile loves AT&T )
Sent from my HTC Glacier using XDA Premium App
xnifex said:
Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Click to expand...
Click to collapse
I'm using a Sensation with an older Android plan ($24.99 + 400 Texts) and i'm also using a sim card from 2005. I have "4G" speeds. What everyone needs to realize is the technology is the same across the board. There is technically no such thing as 4G on the t-mobile network. If your old "3G" phone worked in your area, then your new "fake 4G" phone will work. If it doesn't then demand to talk to someone else until they fix it. T-mobile shouldn't be tricking anyone into upgrading to a 4G plan by saying it wont work, because that's 100% untrue. All t-mobile did was increase the bandwidth that their old cell-sites would operate at. If your device can handle the faster speeds then it will benefit from the bandwidth upgrade. If the device can't handle the extra bandwidth then it will connect at the fastest speed that it is physically capable of.
I can see T-Mobile's argument if their 4G was LTE or WiMax, but it's not. If T-Mobile wants to argue about 4G speeds then demand to keep your plan at 3G speeds. Their 3G devices would theoretically reach 7.2Mbs which i've only managed to beat once with this new phone, and that speed was 7.7Mbs.
Sorry for the long post. In short, don't give in and fight with them. They'll fix it. Keep escalating the issue until you reach their CIO if you have to.
Related
Hey Guys -
I am a bit worried... I know that we are supposed to have unlimited data through sprint... but I wouldn't be suprised if they pull an AT&T and limit people to 2GB...
AT&T argue that "hardly anyone uses 2GB on their phone" - but I have now used 1.6 GB in 8 days... What would be on my phone that uses that much data?! The only thing I can think of is Pandora but theres no way that uses 1.6GB...
I guess it's probably QIK now that I think about it - so if QIK uses 1.6GB that fast (I have uploaded quite a few videos and use this often)... if Sprint ever does throttle internet (which is on their playbook)... they will be throttling their video chat customers instantly..
Sucks to be iPhone uses with this "Face Time" i guess thats why they are limiting it to WiFi... cause if they didn't - all their customers would have data overages every month!
Hah - 1 up for Evo
I'm with you on this one, since I got my evo i've used 1.66gb Though I checked sprints 'plan optimizer' and I have used 1.8gb each month on average over the last year
I'm hoping I don't hit the cap and have to kill my data till it resets lol
In sprints new data format for data cards, they only have the 2gb limit on 3g, 4g is still unlimited, the majority of the us should have 4g within a year or so, so I wouldn't worry too much about it
-------------------------------------
Jramz, sent from my evo with swype.
Evo 4g
Root w/ perma-recovery & unlocked nand
Fresh Evo 0.2
You know... if at&t says the majority never will go past 2 gigabytes... why have the cap in the first place huh?
actually jramz its 5gb for 3g. unlimited for 4g.
but if they ever did, theyd wait for verizon or somebig name to do it before them one more time, and if they did 3g would probably be limited while 4g unlimited.
sprint has no plans on throttling data....and no plans to get rid of our unlimited data....i wouldn't worry about it...
Indeed. I just checked my personal details and I have used 282 mobile-mobile, 10 n/w, 60 land line, 50 texts, and a WHOOPING 3.2GB of data in 10 days. I have been using SprintTV to broadcast the FIFA games in the lab (ATT could not even get a signal in there and I get 3G good enough for video in there).
Oh yeah, I have been using the 4G as my data connection at home since it gets 5.5-7 mbps at my house rather than the measely 3.2 from Comcast. Comcast is getting cut at the beginning of July. I cut ATT and all my Apple products at the beginning of this month. Slowly, but surely I am getting rid of Evil, Frustration, and Big Bills in favor of fairness, open source, and portability. Sprint + Clear FTW!!!!!
Freelancerx said:
sprint has no plans on throttling data....and no plans to get rid of our unlimited data....i wouldn't worry about it...
Click to expand...
Click to collapse
When I hit 35 gigs last month 4 days before my bill cycle date Sprint shut off my ability to use EVDO. I wonder if forcing evdo will get around this? I think if I try to force evdo I will simply have no internet.
I think I am grandfathered in the truly unlimited internet access. I have never used over 30 gigs in one month before. I am surprised they did did this to me. I even drove to the base of the tower and reset my phone and checked to make sure forcing rome was off. Then the night my new bill cycle started at midnight I was surfing and watching the 1x on my phone. Sure enough it changed to EV at 12:01 Am. HA Proof. Sprint didnt charge me or contact me about it as of today its been 3 days since my bill came in. HmmView attachment 564921
as a fellow "power user", i can say, dont worry about it. they've never throttled me. one time i felt like they were and i just pulled the battery for about 7 or 8 minutes (until tv went back to commercials) and it fixed right up
They did it again. Twice more. When I hit 30 gigs im stuck at 1x till my bill cycle starts over. Sprint 15 year old plan.
My land line company finally got DSL to my neck of the jungle so I dont need to tether any longer. Now that I dont need more then 2GB per line Im Ditching my $350 six line 6,000 minute Sprint plan for Straight Talk. Im loosing insurance, roadside assistance and reducing my bill. Sprint has very bad reception in Hawaii.
Yeah i was reading that this is what Verizon is preparing to do.
http://the-gadgeteer.com/2012/06/13/verizon-unveils-new-share-everything-plan/
Hopefully sprint is not a follower and decide to screw us by limiting our data use.
I hope they don't follow those data cap. The only reason I'm with sprint is unlimited data coz signal and internet speed are the worst of all.
Sent from my PC36100 using xda premium
with the release of the iphone 5 i highly doubt that will happen any time soon.
right now, they're in third place with the major cell service providers and it's the one that distinguishes them from the pack or the biggest providers. If they do, there's time till to do so.
I think(I could be wrong) I read somewhere that sprint cap is only for those who use phone as a modem, phone internet use is not capped
I found out that the cheap prepaid plan with Straight talk at wallmart should have an internet speed 15 times faster then Sprint. And that got me thinking. Well sprint says they dont throttle but I know they do. They did it to me 3 times. I ditched them for a cheaper prepaid phones from wallmart. I had 6 lines with Sprint for 15 years. I Finally have DSL now so I no longer have to rely on sprints so called unlimited data. My new phone service has way better reception on the Big Island then sprint does. And its internet speed is faster then my DSL. I am getting 6835kbps down and 1050kbps up on my new (but old) Samsung Galaxy II skyrocket with there bring your own phone plan at $45 a month. Down side is rumor has it that its caped at 100 mega bytes a day with a max of 2 GB a month. I have not pushed those limits yet.
Been using my iPhone4 sim (with adaptor) on my Inspire 4G since launch day. No problems at all, everything works fine. I'm on the grandfathered unlimited data plan for iPhone.
So just this morning, I get a text message from AT&T...
"AT&T Free Msg: Did you know that an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your data connection today."
Anyone else get this?
This is not related to the tethering warning msg's that some have been getting (I don't tether). Wonder if it's "safe" to keep using my iPhone sim?
aimfire72 said:
Been using my iPhone4 sim (with adaptor) on my Inspire 4G since launch day. No problems at all, everything works fine. I'm on the grandfathered unlimited data plan for iPhone.
So just this morning, I get a text message from AT&T...
"AT&T Free Msg: Did you know that an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your data connection today."
Anyone else get this?
This is not related to the tethering warning msg's that some have been getting (I don't tether). Wonder if it's "safe" to keep using my iPhone sim?
Click to expand...
Click to collapse
Why not just call them up and have them put you on the proper 4G unlimited plan? I had the iphone with the grandfathered unlimited data plan and they initially had no clue what to do. I kept calling back till I found the right person to do it without losing the unl data plan. Just make sure you stress it enough to them that you don't want to lose the 30 dollar unl data.
Here is what you do .. I did the same thing:
1. Head back to an AT&T Local Store
2. Let them know you had iPhone 4 and moved over to Inspire 4G
3. Obtain replacement SIM card for 4G phone (no cost to you)
4. Have them check your Data Plan .. WITH NO CHANGES
I was iPhone 4 until getting the Inspire 4G .. also on the iPhone Unlimited Data .. when I obtained my Inspire 4G (from an AT&T Store) .. they replaced my SIM and changed my Data Plan to Unlimited SmartPhone Personal .. this is the grandfathered version of the iPhone Unlimited .. no difference in cost, NOTHING ELSE CHANGES.
When I changed over to the Inspire, they changed my plan over as well. I mentioned that I would still be going back and forth between my iP4 and the I4G. She told me that I would lose the visual voicemall, but I still kept my IP4 sim card. I just use an adapter to swap between the 2 phones.
aimfire72 said:
Been using my iPhone4 sim (with adaptor) on my Inspire 4G since launch day. No problems at all, everything works fine. I'm on the grandfathered unlimited data plan for iPhone.
So just this morning, I get a text message from AT&T...
"AT&T Free Msg: Did you know that an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your data connection today."
Anyone else get this?
This is not related to the tethering warning msg's that some have been getting (I don't tether). Wonder if it's "safe" to keep using my iPhone sim?
Click to expand...
Click to collapse
I got the same text message and an email. I called ATT and the rep told me I already have the best plan available for my phone (grandfathered unlimited) so no need to change anything. I made sure to ask if I needed a 4G plan for my new 4G phone and the rep said no, the unlimited plan that I have on my account is all I'll need... those messages are just automated messages that are triggered when a new phone is detected on your account. Hopefully the rep knew what they were talking about which is unfortunately hit and miss sometimes
Same here, I just ignore that txt..Keep on.. Every thing is fine....
iPhone 4 to Inspire sim
I got the same message and called 611, they kept me grandfathered in with $30 unlimited plan instead of the 2gig or 4 gig inspire plans. If you don't call they will start emailing you and sending more texts. No big deal though.
It's been 3 weeks and I was still getting these texts regularly so I went ahead and flashed a close to stock inspire rom (di11igaf) and took my phone into the AT&T store to figure it out. I explained my situation and they said my old iPhone was still on my account so they needed to update to my Inspire. They asked to see my phone and they pulled the IMEI off of it and entered it into the system, moved me from an iPhone unlimited to a 4G unlimited plan, and said I'm good to go. They talked like the text messages would have never ended unless I actually came in and got it changed over. I would recommend doing this while they still have an option to change you over to an unlimited 4G plan.
I had no issues at all but I went to a corporate store and did a upgrade so I ran into no issues. Just call em and get a proper sim. Your standard 3g sim is all you need. The new smaller 4g cards are for LTE devices.
Sent from my Desire HD using XDA App
We are on the grandfathered unlimited plan. Mother-in-law is on our plan and she had an iPhone. Bought the Motorola Bravo and had to change to another unlimited data plan (just a cosmetic thing in their system). Se decided she did not like the Bravo and we put her back on the unlimited iPhone plan.
All of this was done IN STORE. Just go and they can take care of it and still keep you on the unlimited plan.
I got the same mail, but in my case they said I have the $15 unlimited dumb phone plan. Well I have had that plan on my Tilt, TP2 and now my Inspire. All are smartphones- right?
Well the csr said that was too confusing for him and he was going to leave my plan the way it is. No more pesky mails or msgs.
Sent from my CM7 Inspire 4G with that special XDA app.
ButtonBoy said:
I got the same mail, but in my case they said I have the $15 unlimited dumb phone plan. Well I have had that plan on my Tilt, TP2 and now my Inspire. All are smartphones- right?
Well the csr said that was too confusing for him and he was going to leave my plan the way it is. No more pesky mails or msgs.
Sent from my CM7 Inspire 4G with that special XDA app.
Click to expand...
Click to collapse
you are one of the EXTREMELY lucky few that are still on that plan. Fight to keep it as long as possible haha. I have heard of wayyy too many cases of ATT simply canceling that plan and moving those people to a new capped plan.
The way I did it was always be vocal about the only reason I still pay then a bit over $100/mo is my old school and actually unlimited data and I never previously signed a contract or got a discount on my 6 previous phones including 4 HTC devices. Wow it capitalizes HTC for me. Anyway, the inspire came out and my girl bought one and had me do the xda treatment on it. It took me about a month of playing with it to figure out I could get it for $50 on a two year and I spent some minutes explaining to the nice lady at 611 that the internet upgrade was trying to force me into a nasty new data plan that isn't from 2003. She called her supervisor and he said pick data pro and they'd change it back to smartphone personal unlimited instead of my old pda unlimited. I made both of them stay on the phone while the upgrade went through and immediately change my data back before I checked it in my online account management crap. I made them look at it again when the new "4g" sim and inspire showed up during a mutually understood and recorded phone conversation. I still have unlimited data and I've been tethering while out of town and during Comcast outages for almost 8 years now. ATT beats the crap out of every carrier in my area. VZW has crazy coverage with slow evdo rev. A because they bought Alltel (they started here) but I get 3-5.5 mbps just on the device and up to 7ish down while tethering. One of the finer points of Arkansas is that the number of bandwidth-chewing geeks on the ground is quite low in comparison to the genpop so I have bandwidth to burn.
I'm finally getting decent at typing on a phone that isn't an HTC qwerty spider. The desire z's keyboard buttons are too small and close together for my thumbs and I bite my fingernails so I can't use those and the extra 256mb of RAM doesn't hurt.
Sent from my Desire HD using XDA Premium App
buddy17 said:
you are one of the EXTREMELY lucky few that are still on that plan. Fight to keep it as long as possible haha. I have heard of wayyy too many cases of ATT simply canceling that plan and moving those people to a new capped plan.
Click to expand...
Click to collapse
I am very specific in asking them- "are you changing the terms of my agreement? "
If they ever answered YES I could walk away with no ETF...
Sent from my CM7 Inspire 4G with that special XDA app.
Hey I am in this same boat
Hey I am in this same boat, I swapped from old iphone 3g unlimited and put my sim into the inspire 4g.
Now I have just been ignoring these texts, is there any reason I should not be? Why did you guys change, is there like a speed difference or something?
jigglywiggly said:
Hey I am in this same boat, I swapped from old iphone 3g unlimited and put my sim into the inspire 4g.
Now I have just been ignoring these texts, is there any reason I should not be? Why did you guys change, is there like a speed difference or something?
Click to expand...
Click to collapse
There can be, all it is is a coding difference in AT&T's system. If you call them you will not lose unlimited data.
Sent from my GT-I9100 using xda premium
id10terrordfw said:
There can be, all it is is a coding difference in AT&T's system. If you call them you will not lose unlimited data.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Yep, did this a couple of months ago. It's just how the provision data (iphone, or smartphone).
This should also be done if coming from a non-HSPA+ compatible phone (that's not an iPhone). Again, you won't lose unlimited data. Just make it clear you want nothing done to your plan that will cause you to lose unlimited data.
Sent from my HTC Inspire 4G using Tapatalk
Guys.. I work at an AT&T store.. and most of what is said above is nonsense (no offense). You CAN currently get the 4G unlimited data plan if you have the pre-existing $30 unlimited plan.. It is the same cost, but you get the faster speeds. You DO need to change to that plan to get the faster speeds.. and it does make a change to your agreement (you will have a different unlimited data plan). Walking away if you ask if it makes a change when you are there to make a change? does that make sense to ANYONE?
Also, no need to be "vocal" about how you want to keep your unlimited data... Just stating it once politely is enough.. It is just frustrating when people on here give instructions which basically say to treat the ATT employee in a manner less than professional. Trust me, we get yelled enough for "no reason" every day... People do not understand how something works, then blame the ATT employee. Most of us are at the stores to help you, and want to do so if you can treat us with atleast a little respect. Also, SIM cards are NOT just "free" for everyone... Unless you talked to customer service first and they are crediting your account for a free one, SIM cards cost $15 or $25 depending on your location. The cost is not the fault of the employee at the store.
Also, a warning... It looks like the grandfathered unlimited plans will be going away sooner than later... As an employee, I will loose my unlimited data if I go over 4gb in one month, or if I change devices (I might put off getting the HTC Vivid for now because of this).. I will have to pick a 2gb or 4gb plan accordingly (depending on what I want to pay, as I don;t get free service). Anyways, Have a happy holiday season everyone..
^^ I've also heard of customers w/"unlimited" data getting admonished for exceeding 5 GBs in a month, and getting threatened w/throttling for a subsequent "offense". And continued excessive use would result in being moved to a capped plan.
Got a call from T-mobile today saying i owed $300+ for text messaging fees, apparently when i bought the g2x from amazon, it upgraded to 4g data plan and removed my data+unl text android plan, got things cleared up and restored my old data plan back, but the Rep said if i wanted 4g data service there would be an extra $10 charge a month on top of my Android data plan, so it wold of came out to $40+ instead of $30....
First off this aint Sprint for an extra 10 surcharge on 4g, I have a Regular Vibrant and the G2X and both hit the same speeds, so i said no to the 4g data plan and keep my android data/text plan.
Has anyone else heard of this?????????? any Tmo reps care to comment????
Thats odd. T-mobile charges the same for 3g as they do for 4g
Thats what i thought but according to the rep i spoke too, to get 4g data plan I had to drop my data/unl text plan and get the 4g plan (no text) and i would stay at $30, or keep my data/text and add 4g speed for 10$ more....
so according to the Rep
$30 3g data/unl text (my OG plan)or
$30 4g + $15 unl text
No charge for 4g
Sent from my LG-P999 using XDA Premium App
Back when I got my daughter her G2 she came from some other phone that had some kind of bundled text messaging plan. The store I bought the G2 from didn't add text messaging to the plan with the G2. We've had unlimited texting the several year we've had the account and it's never been an issue before with a new phone.
So the next month I got a $1700 phone bill. My daughter texts a lot.
After the red haze went away, the pounding in my chest subsided, and I picked myself up off the floor, I went back to the store. They immediately saw what happened and called in and fixed it. No problems since.
Not exactly your situation I know, but they should fix an honest mistake.
SurgeCentral said:
Got a call from T-mobile today saying i owed $300+ for text messaging fees, apparently when i bought the g2x from amazon, it upgraded to 4g data plan and removed my data+unl text android plan, got things cleared up and restored my old data plan back, but the Rep said if i wanted 4g data service there would be an extra $10 charge a month on top of my Android data plan, so it wold of came out to $40+ instead of $30....
First off this aint Sprint for an extra 10 surcharge on 4g, I have a Regular Vibrant and the G2X and both hit the same speeds, so i said no to the 4g data plan and keep my android data/text plan.
Has anyone else heard of this?????????? any Tmo reps care to comment????
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SurgeCentral said:
Thats what i thought but according to the rep i spoke too, to get 4g data plan I had to drop my data/unl text plan and get the 4g plan (no text) and i would stay at $30, or keep my data/text and add 4g speed for 10$ more....
so according to the Rep
$30 3g data/unl text (my OG plan)or
$30 4g + $15 unl text
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Click to collapse
Just go with your OG plan. There's no difference between 3G/4G. It's marketing. They don't have a way of controlling it per line anyways.
prettyboy85712 said:
Just go with your OG plan. There's no difference between 3G/4G. It's marketing. They don't have a way of controlling it per line anyways.
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My thoughts exactly, just say you'll stick with 3G. The 4G on T-Mobile is HSPA+ so basically 3G with a turbo. But as far as I know there is no way to switch off HSPA+ without also switching off HSPA, and then you'll get EDGE speeds which is not what your paying for and can raise a stink about it if that does occur.
rauelius said:
My thoughts exactly, just say you'll stick with 3G. The 4G on T-Mobile is HSPA+ so basically 3G with a turbo. But as far as I know there is no way to switch off HSPA+ without also switching off HSPA, and then you'll get EDGE speeds which is not what your paying for and can raise a stink about it if that does occur.
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Ya I agree with everyone else, that rep must of been dumb or confused or maybe they did change it but I highly doubt that, when i switched over to 4g it was no price change. The rep told me it's basically the same plan, just phones that can do 4g will gt the 4g speeds and those who can't stay on 3g, that is all
Will Unlocking the phone let us use the 9.99 web2go plan on it without upgrading to the $30 plan?
tmobile doesnt have 4g
airborne3e9 said:
tmobile doesnt have 4g
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Really? Because I get 15- 20 mbps download speed and so do lots of other cities. My hspa+ is faster than my Cox internet.
Soo what do you consider 4g?
Sent from my LG-P999 using XDA App
Ignore this troll. He's sort of right though. In the strictest sense the "4G" branding in the US is for marketing only. It doesn't actually meet the speed requirements set by the ITU. If you want to read more look here 4G - Wikipedia, the free encyclopedia
Yeah I get 11 down 2 up myself. It's much faster than Att and feels more stable than verizon or sprint (friends and family complain...is it me or do CDMA phones seem to have more robot voice issues). Yeah these are 4g speeds...at least my phone has beaten my buddy's Evo 4g in a speedtest.net. Yay cell phone drag racing!!!!
Sent from my LG-P999 using XDA Premium App
I like TMO's customer service. Maybe 1 out of 5 calls, I get someone that stumbles around, but for the most part.. I do receive knowledeable and friendly people that have been very good to me.
Except last week, I got a new hire? I said, "I cannot find on my bill at my.tmobile.com a way to see my itemized breakdown of charges for apps." The rep: "We can see it here, do you have a pen to write them down?" I said, "I want to know where I can physically see it myself on my monthly online bill." She said, "Well, they are...<started to read them off>." lol. "Ma'am, I want to know where this is itemized on my online bill so I can see it myself." Her, "it's on your paper statement." Me: "I don't get paper statements, I said I'm on my.tmobile.com trying to find the itemized listing." She puts me on hold.. comes back. "These are the ones we see.. <she starts to read them off again>." lol.
It was like an Abbott and Costello skit. Finally, while on the phone.. I hit the "print bill" link... and the page that came up shows everything broken down.
"Never mind ma'am, I found it myself." Her, "ok.. would you like upgrade?" me: "What kind of an upgrade? Any free upgrades?" Her, "upgrades to your service." Me: *click*. lol
its just 3g+...LTE isn't even real 4g
Sent from my LG-P999 using XDA Premium App
Frankly, when you can stream video at full 1080p resolution and still have bandwidth leftover, I really don't see the point in hemming and hawing over the fact that you don't get "real" 4g speeds.
thats why I'm sticking with tmo, besides their 4g is faster than my at&t home fastest speed available wi fi
Sent from my LG-P999 using XDA Premium App
that old data plan is grandfathered so for unlimited web plus txt it would work out to $40 with the new options. Just a mistake on her end. It requires a supervisor/loyalty to put that unlimited web + txt plan back on.
airborne3e9 said:
tmobile doesnt have 4g
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Why is there always one person with this nonsense? Hspa+ is considered 4g.
Sent from my LG-P999 using XDA Premium App
Don't waste your time.. Unless you don't mind 119 kB/s data speeds. Just to give you an idea of how slow that is, it takes about a minute to load www.nytimes.com. Ridiculous.
I've quadruple checked the APN settings, rebooted multiple times, and even activated the service with 2 of their SIM cards (Yes, I paid for 2 months of service with 2 sim cards to try and get this crap to be worth it)..
A quick Google search also turned up many similar complaints. Too bad I didn't do my research. This is all on their "3G" data plan.
Don't waste your time like I did.
on my first try, i just hit 4mbps with only 2 bars of reception on 4g with the $60/month simple mobile plan
I second that I called t-mobile when I first got this phone just to figure out how my vibrant was beating it hands down on speedtest 10/10 times. You gotta get the $60 plan to get 4g speeds.
Sent from my Sensation using xda premium
I'm on the Simple $60 4G..Using CM7 ROM overclocked to 1.4..My data speeds are crazy fast ,[email protected] ..Dunno but in Miami/Nyc only Verizon LTE can barely beat my T-Mobile data..I had a Thunderbolt with LTE and if in the right spot it was a rocket but cost twice as much a month..
I see. So it looks like the 4G plan is worth it, but the 3G one should still not be advertised as 3G if it runs at 2G speeds.
Oh well, none of the customer service agents were able to mention any of this so I already switched back to T-Mobile.
Finally spoke to someone at Simple Mobile tech support that was able to tell me something that makes sense. At least in my case and it may be the issue for others as well.
I switched my SIM from a Verizon Motorola Droid 2 Global, that only supports EDGE / 2G connection to a Tmobile Sidekick 4G. Which is considered a Samsung Galaxy S 4G.
Well the problem is that it connects at 4G and since I am on the $40, when it does try to connect to the towers I am not authorized for 4G, so it automatically throttles me to 119..
He suggested I toggle 4G off and connect 3G and I should get full speeds... My problem now is that this phone doesn't have an option or toggle, that I know of to test.
Perhaps someone else that knows how to toggle a SK4G could give me a hint or someone could put this to the test on their, it would help the rest of us resolve this mystery.
-CC
3G and "4G" are both throttled. In fact, switching to EDGE will get you faster speeds near 150 kbps.
The $60 plan isn't worth it. It isn't really unlimited, I get one or two customers per month with disconnected Internet. Hard cap is somewhere around 3-4gb. Another thing is that their MMS is hardly ever working even on "compatible phones".
I jumped ship to the tmobile $60 monthly plan. I've yet to see any customer get disconnected. I don't use international texts so I don't miss simple and my MMS works flawlessly.
That being said, if Simple capped it slightly higher, about 200kbps I would be all over it, $20 saved are $20 earned lol
Sent from my HTC Sensation 4G using XDA App
This is some unfair BS. I've had unlimited data for over 2 years!!! I've used at the very most 9GB I'm a month! I average between 3-6GB on a regular month. I've read and heard about skyrocket users getting throttled out the butt and getting the text warning about being in the top 5% of users. I do not tether. All i use data for is minimal normal things, Facebook, browsing, email, and a bunch of Pandora. I've had the iPhone 3gs, iPhone 4, iPhone 4S, nexus one (at&t), infuse 4g and now the Skyrocket. I do not live in an LTE area. Today i get the message saying I'm in the top 5% of data users and to start using wifi or my data will be reduced!!!! I'm only at 3.8GB for the month!!!! This is ridiculous!!!! Evey single other phone I've used I've used much more data, and my first 20 days with this phone i get this crap? AT&T has to be flaggig users with the special LTE grandfathered plan and monitoring them! That's the only explination!!! I'm so PO'd right now I'm considering taking my phone back (I'm within 30 days) and switching to VZW for the damn Droid Razr. At&t has done it this time. How can they market a phone being LTE and everything they market the phone as being able to do "stream music, play games, instant videos" and yet pull this crap? I sense lawsuits in the near future!
Sent from my SAMSUNG-SGH-I727 using xda premium
Take the phone back.
Everything Ive read says only the 3g gets throttled not the LTE so being in a LTE area one should be ok
Greased Lightning
if you don't live in an LTE area, you're being penalized because you wanted an SGSII with a bigger screen/faster processor
The obvious solution is to start using wifi and/or stop using Pandora. You think Verizon will hand over unlimited data. Put Pandora on a lower bit rate too. It sucks to be slowed down but you are using more data than 95% of other people paying the same money that you are.
This is happening with everyone grandfathered with unlimited not just LTE users. At least they let you know they were going to do it and if you don't like it there is always Sprint *cringe*.
BTW I believe this goes by a 3 month average of your data. So it is just a coincidence that it came when you had the skyrocket.
It is any time you hit 5gb. i got the notice previously on my infuse . i do think getting a newer phone triggers a new set of rules but i can not confirm. we are testing on my wifes phone she has had for a while to try and hit 5gb and see if she gets the txt.
Keep in mind that i got the txt and have had NO decrease in speed yet. i am currently at 5.5 gb
mentalcase said:
This is happening with everyone grandfathered with unlimited not just LTE users. At least they let you know they were going to do it and if you don't like it there is always Sprint *cringe*.
BTW I believe this goes by a 3 month average of your data. So it is just a coincidence that it came when you had the skyrocket.
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dawgsoverrebs said:
The obvious solution is to start using wifi and/or stop using Pandora. You think Verizon will hand over unlimited data. Put Pandora on a lower bit rate too. It sucks to be slowed down but you are using more data than 95% of other people paying the same money that you are.
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This is my whole point. VZW offers 2,5,10 GB options ect . They don't say you have unlimited but you go over were basically going to throttle you so your network will be so slow its basically un-useable. And i really find it hard to believe that me not being in an LTE market; with the 12+ LTE markets available right now and other users pulling down 50+Mbps while I'm pulling down 3 on average 5 if I'm lucky that my 3.8gb is in the top 5%. When I've been far over this and never ever ever received anything before. Im not tethering or doing anything with the phone they don't market it as.... my data plan says unlimited. At&t what's the issue?
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I know that when I grandfathered my unlimited data and text plan from my BB9700 that the lady at the AT&T store had to split my plan in two (unlimited data and some other text plan) in their computer system but took a screenshot just in case that I was eligible, and then had to call the corporate office and have them merge them back together. This took about 30 mins but she was able to get it done. Though, I am still waiting to see my bill at the end of the month to see if there are any hidden surprises. I have not gone over 5g yet; I usually was about 2-3g with my BB. I have been downloading like a madman lately so I should see if I get the message soon.
P.S. We are now in LTE area and I actually got my phone the day they went live so it was not just for HSPA+, which I have heard stories about some stores saying that HSPA+ is all you get with grandfathered unlimited plan and that you had to pay extra for LTE. BS!
Presbycusis said:
I know that when I grandfathered my unlimited data and text plan from my BB9700 that the lady at the AT&T store had to split my plan in two in their computer system but took a screenshot just in case that I was eligible, and then had to call the corporate office and have them merge them back together. This took about 30 mins but she was able to get it done. Though, I am still waiting to see my bill at the end of the month to see if there are any hidden surprises. I have had mine for about 2 weeks and have not gotten any messages. I would go back into the store or call their helpline.
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I had similar expirience with my store representative, it took more than 1 hour to get this thing set up correctly on their end, it seems att had no intentions of letting me have unlimmited lte. even though i don't live in a lte market, but when i travel i do come across lte markets and use my phone a lot almost 10GB/Mo
so far no messages from att(knock on wood)
think this is the third or fifteenth thread about this.... at some point the numbers will push higher because of how fast you can consume a few gigs of data.
For instance i got a txt at 4.5gb and throttled at 5.1gb and now some users are getting this done at 3.8 or 4gb.... so the time will tell.
handheld google device