Been using my iPhone4 sim (with adaptor) on my Inspire 4G since launch day. No problems at all, everything works fine. I'm on the grandfathered unlimited data plan for iPhone.
So just this morning, I get a text message from AT&T...
"AT&T Free Msg: Did you know that an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your data connection today."
Anyone else get this?
This is not related to the tethering warning msg's that some have been getting (I don't tether). Wonder if it's "safe" to keep using my iPhone sim?
aimfire72 said:
Been using my iPhone4 sim (with adaptor) on my Inspire 4G since launch day. No problems at all, everything works fine. I'm on the grandfathered unlimited data plan for iPhone.
So just this morning, I get a text message from AT&T...
"AT&T Free Msg: Did you know that an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your data connection today."
Anyone else get this?
This is not related to the tethering warning msg's that some have been getting (I don't tether). Wonder if it's "safe" to keep using my iPhone sim?
Click to expand...
Click to collapse
Why not just call them up and have them put you on the proper 4G unlimited plan? I had the iphone with the grandfathered unlimited data plan and they initially had no clue what to do. I kept calling back till I found the right person to do it without losing the unl data plan. Just make sure you stress it enough to them that you don't want to lose the 30 dollar unl data.
Here is what you do .. I did the same thing:
1. Head back to an AT&T Local Store
2. Let them know you had iPhone 4 and moved over to Inspire 4G
3. Obtain replacement SIM card for 4G phone (no cost to you)
4. Have them check your Data Plan .. WITH NO CHANGES
I was iPhone 4 until getting the Inspire 4G .. also on the iPhone Unlimited Data .. when I obtained my Inspire 4G (from an AT&T Store) .. they replaced my SIM and changed my Data Plan to Unlimited SmartPhone Personal .. this is the grandfathered version of the iPhone Unlimited .. no difference in cost, NOTHING ELSE CHANGES.
When I changed over to the Inspire, they changed my plan over as well. I mentioned that I would still be going back and forth between my iP4 and the I4G. She told me that I would lose the visual voicemall, but I still kept my IP4 sim card. I just use an adapter to swap between the 2 phones.
aimfire72 said:
Been using my iPhone4 sim (with adaptor) on my Inspire 4G since launch day. No problems at all, everything works fine. I'm on the grandfathered unlimited data plan for iPhone.
So just this morning, I get a text message from AT&T...
"AT&T Free Msg: Did you know that an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your data connection today."
Anyone else get this?
This is not related to the tethering warning msg's that some have been getting (I don't tether). Wonder if it's "safe" to keep using my iPhone sim?
Click to expand...
Click to collapse
I got the same text message and an email. I called ATT and the rep told me I already have the best plan available for my phone (grandfathered unlimited) so no need to change anything. I made sure to ask if I needed a 4G plan for my new 4G phone and the rep said no, the unlimited plan that I have on my account is all I'll need... those messages are just automated messages that are triggered when a new phone is detected on your account. Hopefully the rep knew what they were talking about which is unfortunately hit and miss sometimes
Same here, I just ignore that txt..Keep on.. Every thing is fine....
iPhone 4 to Inspire sim
I got the same message and called 611, they kept me grandfathered in with $30 unlimited plan instead of the 2gig or 4 gig inspire plans. If you don't call they will start emailing you and sending more texts. No big deal though.
It's been 3 weeks and I was still getting these texts regularly so I went ahead and flashed a close to stock inspire rom (di11igaf) and took my phone into the AT&T store to figure it out. I explained my situation and they said my old iPhone was still on my account so they needed to update to my Inspire. They asked to see my phone and they pulled the IMEI off of it and entered it into the system, moved me from an iPhone unlimited to a 4G unlimited plan, and said I'm good to go. They talked like the text messages would have never ended unless I actually came in and got it changed over. I would recommend doing this while they still have an option to change you over to an unlimited 4G plan.
I had no issues at all but I went to a corporate store and did a upgrade so I ran into no issues. Just call em and get a proper sim. Your standard 3g sim is all you need. The new smaller 4g cards are for LTE devices.
Sent from my Desire HD using XDA App
We are on the grandfathered unlimited plan. Mother-in-law is on our plan and she had an iPhone. Bought the Motorola Bravo and had to change to another unlimited data plan (just a cosmetic thing in their system). Se decided she did not like the Bravo and we put her back on the unlimited iPhone plan.
All of this was done IN STORE. Just go and they can take care of it and still keep you on the unlimited plan.
I got the same mail, but in my case they said I have the $15 unlimited dumb phone plan. Well I have had that plan on my Tilt, TP2 and now my Inspire. All are smartphones- right?
Well the csr said that was too confusing for him and he was going to leave my plan the way it is. No more pesky mails or msgs.
Sent from my CM7 Inspire 4G with that special XDA app.
ButtonBoy said:
I got the same mail, but in my case they said I have the $15 unlimited dumb phone plan. Well I have had that plan on my Tilt, TP2 and now my Inspire. All are smartphones- right?
Well the csr said that was too confusing for him and he was going to leave my plan the way it is. No more pesky mails or msgs.
Sent from my CM7 Inspire 4G with that special XDA app.
Click to expand...
Click to collapse
you are one of the EXTREMELY lucky few that are still on that plan. Fight to keep it as long as possible haha. I have heard of wayyy too many cases of ATT simply canceling that plan and moving those people to a new capped plan.
The way I did it was always be vocal about the only reason I still pay then a bit over $100/mo is my old school and actually unlimited data and I never previously signed a contract or got a discount on my 6 previous phones including 4 HTC devices. Wow it capitalizes HTC for me. Anyway, the inspire came out and my girl bought one and had me do the xda treatment on it. It took me about a month of playing with it to figure out I could get it for $50 on a two year and I spent some minutes explaining to the nice lady at 611 that the internet upgrade was trying to force me into a nasty new data plan that isn't from 2003. She called her supervisor and he said pick data pro and they'd change it back to smartphone personal unlimited instead of my old pda unlimited. I made both of them stay on the phone while the upgrade went through and immediately change my data back before I checked it in my online account management crap. I made them look at it again when the new "4g" sim and inspire showed up during a mutually understood and recorded phone conversation. I still have unlimited data and I've been tethering while out of town and during Comcast outages for almost 8 years now. ATT beats the crap out of every carrier in my area. VZW has crazy coverage with slow evdo rev. A because they bought Alltel (they started here) but I get 3-5.5 mbps just on the device and up to 7ish down while tethering. One of the finer points of Arkansas is that the number of bandwidth-chewing geeks on the ground is quite low in comparison to the genpop so I have bandwidth to burn.
I'm finally getting decent at typing on a phone that isn't an HTC qwerty spider. The desire z's keyboard buttons are too small and close together for my thumbs and I bite my fingernails so I can't use those and the extra 256mb of RAM doesn't hurt.
Sent from my Desire HD using XDA Premium App
buddy17 said:
you are one of the EXTREMELY lucky few that are still on that plan. Fight to keep it as long as possible haha. I have heard of wayyy too many cases of ATT simply canceling that plan and moving those people to a new capped plan.
Click to expand...
Click to collapse
I am very specific in asking them- "are you changing the terms of my agreement? "
If they ever answered YES I could walk away with no ETF...
Sent from my CM7 Inspire 4G with that special XDA app.
Hey I am in this same boat
Hey I am in this same boat, I swapped from old iphone 3g unlimited and put my sim into the inspire 4g.
Now I have just been ignoring these texts, is there any reason I should not be? Why did you guys change, is there like a speed difference or something?
jigglywiggly said:
Hey I am in this same boat, I swapped from old iphone 3g unlimited and put my sim into the inspire 4g.
Now I have just been ignoring these texts, is there any reason I should not be? Why did you guys change, is there like a speed difference or something?
Click to expand...
Click to collapse
There can be, all it is is a coding difference in AT&T's system. If you call them you will not lose unlimited data.
Sent from my GT-I9100 using xda premium
id10terrordfw said:
There can be, all it is is a coding difference in AT&T's system. If you call them you will not lose unlimited data.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Yep, did this a couple of months ago. It's just how the provision data (iphone, or smartphone).
This should also be done if coming from a non-HSPA+ compatible phone (that's not an iPhone). Again, you won't lose unlimited data. Just make it clear you want nothing done to your plan that will cause you to lose unlimited data.
Sent from my HTC Inspire 4G using Tapatalk
Guys.. I work at an AT&T store.. and most of what is said above is nonsense (no offense). You CAN currently get the 4G unlimited data plan if you have the pre-existing $30 unlimited plan.. It is the same cost, but you get the faster speeds. You DO need to change to that plan to get the faster speeds.. and it does make a change to your agreement (you will have a different unlimited data plan). Walking away if you ask if it makes a change when you are there to make a change? does that make sense to ANYONE?
Also, no need to be "vocal" about how you want to keep your unlimited data... Just stating it once politely is enough.. It is just frustrating when people on here give instructions which basically say to treat the ATT employee in a manner less than professional. Trust me, we get yelled enough for "no reason" every day... People do not understand how something works, then blame the ATT employee. Most of us are at the stores to help you, and want to do so if you can treat us with atleast a little respect. Also, SIM cards are NOT just "free" for everyone... Unless you talked to customer service first and they are crediting your account for a free one, SIM cards cost $15 or $25 depending on your location. The cost is not the fault of the employee at the store.
Also, a warning... It looks like the grandfathered unlimited plans will be going away sooner than later... As an employee, I will loose my unlimited data if I go over 4gb in one month, or if I change devices (I might put off getting the HTC Vivid for now because of this).. I will have to pick a 2gb or 4gb plan accordingly (depending on what I want to pay, as I don;t get free service). Anyways, Have a happy holiday season everyone..
^^ I've also heard of customers w/"unlimited" data getting admonished for exceeding 5 GBs in a month, and getting threatened w/throttling for a subsequent "offense". And continued excessive use would result in being moved to a capped plan.
Related
Hey guys, i have an inspire, i was wondering if i activitated an old att basic messaging phone unlimited data plan, would it work with my inspire? And would it provide mr with the same speeds?
Thanks!
Sent from my Desire HD using XDA App
Are you a new customer? Or are you conming from a previous smartphone like an iPhone?
Sent from my HTC Vision using XDA App
I have the same question.
I just bought an Inspire for a dumphone line that didn't have the $10 unltd data. So I guess there's no way around this line since I already bought it? I bought it at full retail no commitment. We still have the original device.
But we also have 2 other dumbphone's in the family plan that are ready for smartphones. They don't have $10 unltd data. If I got the $10 unltd on each now and in about a month(when we are ready to buy smartphones) can we get untld data on the 2 new smartphones?
you can try, but it wont work because as soon as the IMEI of the inspire registers with the network, the auto sweep tool bumps your line to the proper smartphone data plan.
but i would definitely give it a shot. however note that you dont want to lsoe your grandfathered unlimited data plan if that is what you have, and once you get bumped it might be impossible to get it back.
the best choice, which is how people avoid this, is to only use non-ATT phones that they dont know or consider smartphones. but the inspire will get detected guaranteed immediately.
RogerPodacter said:
you can try, but it wont work because as soon as the IMEI of the inspire registers with the network, the auto sweep tool bumps your line to the proper smartphone data plan.
but i would definitely give it a shot. however note that you dont want to lsoe your grandfathered unlimited data plan if that is what you have, and once you get bumped it might be impossible to get it back.
the best choice, which is how people avoid this, is to only use non-ATT phones that they dont know or consider smartphones. but the inspire will get detected guaranteed immediately.
Click to expand...
Click to collapse
This is my situation;
1 iPhone unltd data(grandfathered)
2 dumbphones with no data(messaging phones)
1 recently bought Inspire with 2gb data plan
My question is about the 2 messaging dumbphones. They currently have no data. The 2 want smartphones in about a month. If I get the $10 unltd data now on the 2 messaging dumbphones can I buy 2 unbranded smartphones and be able to get unltd 3G data? Do I need to get a $10 plan for each messaging phone prior to buying an unbranded phone?
I'm not going to mess with the iPhone 4 with grandfathered unltd data.
I have a Captivate with IP3G unltd. data and 2 regular lines on a family plan. I can't upgrade Captivate but use upgrade on 2 other lines. Can I order Inspire as an upgrade for a regular line and use it with my IP3G SIM from Captivate?
My experience with this:
I had a theory about iPhone 2G data plan trick and did my own spin on it. With my Inspire 4G activated and powered on, I put an old SIM card into an iPhone 2G and activated the iphone through iTunes. It let me switch to the iPhone 2G unlimited plan + 200 txt for $20, but the actual voice/data did not switch over to the iPhone because the SIM card is old/unprovisioned.
I don't know exactly why, but I've been on the unlimited 2g + 200 txt (no MMS of course) plan for three weeks now with no data plan bump. The AT&T account website recognizes the Inspire IMEI (displays the Inspire on my account). However, it will not let me remove the 2G plan and upgrade to the smartphone personal unlimited.
ATT has been really sketchy about this... all you have to do is call customer support or go into the store and say that your unlimited was removed without authorization.
I got mine back on. You will need it.
Sent from my Desire HD using XDA App
JWGWulff said:
ATT has been really sketchy about this... all you have to do is call customer support or go into the store and say that your unlimited was removed without authorization.
I got mine back on. You will need it.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I never had unltd data on the messaging phones. I know which unbranded phones I'm going to purchase in about a month.
What should I do to take adsvsndage of unltd data on the new unbranded smart phones I'm asking. Get the messaging phones on unltd data now or it doesn't matter?
My mother got and Infuse yesterday and i was over at her house playing with it with my sim in. after i was done i took my sim out and put it back in my fuze (shudder). this morning just as i was leaving the house for the day i got a text message from AT&T telling me that "An eligible data plan is required for your 4g Smartphone. We have added an appropriate data plan. Learn more at att.com/smartphoneplans."
so i disabled data and when i went into my acct on the web when i got home, sure enough the only data feature options i could choose were the new tiered data plans. i had to put my sim in my old ooooooold tmobile MDA for an hour or so until it updated the imei and then i could go back and choose the unlimited data option.
is this normal? if i upgrade to an infuse will that cancel my grandfather'd status? has anyone else grandfather'd updated and kept their data plan? if so how? and if i upgrade through best buy or amazon at the discounted price will i be allowed to keep it or do i have to go to an att store and pay the full upgrade price?
This has happened to a few people on the forums (lost the unlimited when it switched them to 4g) but it shouldn't. Call 611 or go into a store and they can fix it for you. You can have unlimited 4g with you grandfathered plan its just apparently sometimes putting people back to the 2gb.
I was able to keep my unlimited..
sent from Infuse but miss my captivate on cont. 5.5.... One day this can be as good...
They make it a hassle, but you can keep your unlimited data.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I got the Inuse at Best Buy and they let me keep my unlimited data without any issues. Before that I had bought the Atrix at Best Buy and had no problems either. The rep just said he was going to switch me to unlimited 4G cause the 4G plan is a bit different.
thanks all of you
the issue that occured is that our at&t systems have different classification data plans.
ie: one for blackberries, one for general smartphones (android/palm/symbian/winmo ect), iphone, and hspa+ devices. the fuse is a general classification smartphone so the message was saying that when you put your sim card in the infuse as it is a hspa+ phone, your data might not work correctly, hence the text message to change your data plan. if you go into a cor store, any rep should be able to continue your grandfathered unlimited status.
No issues here, I still have my unlimited plan...
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
If they try to do that, call customer care, let them know you have grandfathered unlimited data, they will file a case to change it back. They "accidentally" did that when they provisioned our sim cards for 4g when my wife and I got our Inspire's...
Hell yeah if they remove it I woukd transfer my four family plan to Sprint, now sprint has the same customer service as verizon up date according to recent survey.
Sent from my SAMSUNG Infuse
When you call ATT tell them it's called SmartPhone Personal.
Tell them you want to keep the unlimoted plan. Some reps may say you can't but you Can. Dont ttake no for an answer.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I'm a Rep with att. Just shoot to a store and do it. We are MORE than happy to switch you to the unlimited HSPA+ PLAN because its more commission for us. I switch it all the time!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Ok so i duno if im getting the rite plan now. Looked online and im getting Smart unlimited..$30 .. But under that u can choose something with 4g.. Also when i click on smart unlimited this windows pops up. Whats "gold list"
It was no hassle keeping my unlimited plan. She asked and I said I wanted to keep it. Done deal.
Sent from my SAMSUNG-SGH-I997 using XDA App
bullet358 said:
I'm a Rep with att. Just shoot to a store and do it. We are MORE than happy to switch you to the unlimited HSPA+ PLAN because its more commission for us. I switch it all the time!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Click to expand...
Click to collapse
It still possible to get an unlimited plan even if you weren't grandfather by iphone or something? I only had the option for 200mb for $15 or the 2gb for $25 and no option for unlimited.
bullet358 said:
I'm a Rep with att. Just shoot to a store and do it. We are MORE than happy to switch you to the unlimited HSPA+ PLAN because its more commission for us. I switch it all the time!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Click to expand...
Click to collapse
ok, i have a question for you, i'm planing on getting an infuse on upgrade, selling that and getting a gs2. if i go back to the $30 unlimited plan when i upgrade after getting the gs2 would i be able to switch back to the cheaper unrecognized imei data plan that i'm on now?
if YOU don't choose to change to another plan, you stay grandfathered. I am still unlimited. If you choose to go to another plan because its cheaper and later decide to use tons of data, you cant go back. If your plan was automatically changed, let CS know. they have the ability to override and re-authorize unlimited.
If they switch me to the H+ unlimited from regular old unlimited will I be able to still use my sim in my HD2? Thanks!
Also has anyone bought from Amazon. How did you go about keeping your unlimited? Just sign up for one of the available plans and then call and have it switched back?
Grandafthered plan
I have grandfathered $30 real unlimited on infuse - only thing changed is 4G addition to it. I understand that they need to classify plans somehow but i do not believe that 4G changes anything related to connection speed. I live in Portland,OR area and eventhough ATT coverage is good localy there are still no real 4G speeds. I tried Inspire, Atrix and now Infuse and none of them went over 2.5Mbps download and 0.5Mbps upload -EVER.
All their bogus stories about 4G cards and 4G dataplans are fairytales --- GSM phone needs provisioned (active) SIM Card of any type, proper APN setup, and reciever able to decode given 3G /4G frequency bands. With such combination you can connect to any GSM network (provided roaming is enabled too). So you can switch SIM cards from phone to phone regardless of data plan in their system.
I was landing on PDX airport in 2009 from Frankfurt, had my N95 with Vodafone prepaid SIM in it and as soon as I turned it on, it autoconfigured and locked to Tmobile 3G network as I still had some money on it to use data and calls. I was also using one ATT SIM card with same data plan (switching to and from ) Iphone3Gs, HTC Touch Pro2, Nokia N97 and unlocked Motorola Defy. Never had single issue...
On the other hand, after being AT&T, Cingular, at&t customer for 10+ years, I am starting to wonder is their service generally worth the money I pay every month.
My bill is for 4 phones;
unlimited family text,
1400min,
real unlimited data plan for Infuse,
real unlimited data plan for Iphone,
2 unlimited data for non smartphones for kids ($10 each)
Total: ~$220 every month....
I was recently looking into Virgin Mobile plans and they give $40 unlimited calls, messages and data. For $25 you get unlimited calls, messages and 20 megs of data (for kids...and my kids use barely any data)
Now that would cut my phone bill about ~$100/month ($1200/year)
Problem is that my dear wife would let go of the Iphone only from her dead cold hands...and she is using it like it is Apache server ~ 10Gig/month
I know I am going off topic but regardless grandfathered or not, my data plan on ATT costs only $10 less then all unlimited package on Virgin mobile.
I am aware that they do not have fancy phones as ATT but honestly ATT does not have a near selection of good phones as Verizon or T-mobile...and lesser data speeds too.
Now I wanted some opinions on my thoughts to switch carriers (and just to let you know I never used anything but GSM since i got my first cell phone in 1993 in Hamburg Germany where I am originally from)
So I got my infuse yesterday and I love it. I have a unlimited data plan from my iPhone. I haven't actually had an iPhone since the 4 came out last summer. I had a desire z and then a desire HD. I had no issues with them and my data plan once the apn had been set.
Since those phones are not '4g' I wasn't bothered by att. Now that I'm on the infuse and it uses 4g, I got a text a few hours after using it saying I need a 4g plan. I'm not willing to give up my unlimited data for a restricted 4g plan. Even if I don't need that much data. So do I have any alternatives?
Thanks in advance
I didn't want to make a new thread, but after using my infuse for an hour non stop with wifi on and browsing the web, my battery temp is 41c. And the battery drained from 100 to 65. That seems extremely hot to me...
@eatjello
Same exact thing I'm having, so hot, and charging is so slow I'm hating this phone a little, and continuous use last me just 4hrs wifi turned off and gps off. Charging takes 4 hrs +
Sent from my SAMSUNG-SGH-I997 using XDA App
eatjello said:
I didn't want to make a new thread, but after using my infuse for an hour non stop with wifi on and browsing the web, my battery temp is 41c. And the battery drained from 100 to 65. That seems extremely hot to me...
Click to expand...
Click to collapse
I had the same issue, go and trade the phone. Either the battery of the phone is bad.
Someone suggested to turn airplane mode on and back off and it might fix it (dont know how).
Also you do not need to loose your unlimited. There's no 4G plan, best buy did the calling but there's a unlimited plan for the infuse, it's called SmartPhone Personal.
Here's a text from ATT on how to get it.
Data Plan for SmartPhones. Unlimited domestic data usage. Only available for upgrades. Requires customers to be on a "Gold List" SmartPhone Plan prior to upgrade to 4G device.
I get the same messages in my email & text from AT&T. I also have the iPhone unlimited data plan. I wonder if not having the right plan doesn't allow me to utilize the full speed of hspa+. I get like 3mbps down & 1.26mbps up. I'm also using my iPhone 4 microsim in my Infuse.
Papi4baby said:
I had the same issue, go and trade the phone. Either the battery of the phone is bad.
Someone suggested to turn airplane mode on and back off and it might fix it (dont know how).
Also you do not need to loose your unlimited. There's no 4G plan, best buy did the calling but there's a unlimited plan for the infuse, it's called SmartPhone Personal.
Here's a text from ATT on how to get it.
Data Plan for SmartPhones. Unlimited domestic data usage. Only available for upgrades. Requires customers to be on a "Gold List" SmartPhone Plan prior to upgrade to 4G device.
Click to expand...
Click to collapse
If i bought this phone off of someone else who bought it from ATT, can i still trade it in for a new one?
I'm a Rep with at&t and you don't have to give up that unlimited plan. We still have the ability to grandfather even the 4G plan. Trust me...I deal with poor customers all day who receive invalid info from dumbass reps who can't read outside our training manuals. Call our CARE and tell them you need to switch your data plan to HSPA+ unlimited. Even if it means calling back ten times, don't stop until you get it!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
bullet358 said:
I'm a Rep with at&t and you don't have to give up that unlimited plan. We still have the ability to grandfather even the 4G plan. Trust me...I deal with poor customers all day who receive invalid info from dumbass reps who can't read outside our training manuals. Call our CARE and tell them you need to switch your data plan to HSPA+ unlimited. Even if it means calling back ten times, don't stop until you get it!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Click to expand...
Click to collapse
i can confirm this is true. i just did what bullet told me to, i'm now on the 4G plan with unlimited data still. It's still annoying having a micro sim. but i guess it means i can go to the new iphone if i decide to
now to address the heat issue...
bullet358 said:
I'm a Rep with at&t and you don't have to give up that unlimited plan. We still have the ability to grandfather even the 4G plan. Trust me...I deal with poor customers all day who receive invalid info from dumbass reps who can't read outside our training manuals. Call our CARE and tell them you need to switch your data plan to HSPA+ unlimited. Even if it means calling back ten times, don't stop until you get it!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Click to expand...
Click to collapse
Do you have to sign a new contract to change your data plan like that?
sidepocket said:
Do you have to sign a new contract to change your data plan like that?
Click to expand...
Click to collapse
no you do not
just call in and tell them you have a new phoen and that you need to get switched over to your new data plan Smartphone personal 4G.
idk if there is a difference but the lady who did my change told me that since it was a 4G phone they give us a plan that has the advantage to access 4G when available idk if thats true but thats what i was told
eatjello said:
So I got my infuse yesterday and I love it. I have a unlimited data plan from my iPhone. I haven't actually had an iPhone since the 4 came out last summer. I had a desire z and then a desire HD. I had no issues with them and my data plan once the apn had been set.
Since those phones are not '4g' I wasn't bothered by att. Now that I'm on the infuse and it uses 4g, I got a text a few hours after using it saying I need a 4g plan. I'm not willing to give up my unlimited data for a restricted 4g plan. Even if I don't need that much data. So do I have any alternatives?
Thanks in advance
Click to expand...
Click to collapse
You just have to call cs, it is free unlimited data plan for 4g phones, i was offered the same with my inspire and i am presently on it.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Free unlimited data? Not sure what you mean by that. If you already had a data plan, it was free to switch it over to the unlimited 4G. but you can't get the data free.
I had my unlimited iphone grandfathered over to the 4G unlimited data. but my "4G" speeds suck. they barely hit 2mps. no faster than my 3G plan was.
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Toeeknee said:
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
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Did you go over your limit? They will throttle you if you go above the 2gb/5gb/10gb
I'm currently throttled and only getting .5mbps down. sucks but I got throttled one week before my new cycle so hopefully it will go back up next week
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
You shouldn't have changed your plan. There might be something wrong with the phone or the area you live in.
That's what I asked them, I said what if it's the phone and not my data plan. I told her that Tech Support doesn't know what the problem is but they just think that the plan is old and that's why its not on 4G, I asked if I still get the same problem can I change my plan back to the grandfathered plan, The rep said that she had a problem like that before and she switched her plan and she got fast speeds but if it doesn't get resolved she will note the account so that "special accounts care" MIGHT switch me back to my old plan.
Still slow speeds.
The feature your taking about, $30 for the 5G data is a Required feature if your on an old plan. You can switch to the $79.99 even more plan and that gives you unlimited talk text and 2GB web each month. if you choose to remain on the old plan, the 5GB $30 plan is the data plan we can add in the store.
Sent from my HTC Sensation 4G using XDA App
My thing is, I had a plan for $35 Unlimited Data and Text but they said that doesn't support 4G so I changed the plan to $30 5GB and $15 Unlimited Text plan but the speeds are STILL the same.
I was wondering what everyone else's speed is and if I just got ripped off going into a new more expensive data plan yet receiving the same speed as my old cheaper plan.
It could be in the area your in, but just to be sure, go into your tmobile store and try speedtest while your there and also check the sensation they have in the store.
Sent from my HTC Sensation 4G using XDA App
good idea checking the speed on theirs. But as far as area wise, I don't think its that. I live in Garland, Texas but go out all over the place for fun. So I go to Dallas, Rockwall, Fort Worth, and all these big cities and still, slow speeds.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
I have a feeling it is something with your phone.
I'm on the grandfathered $25 unlimited Android Data plan (5GB of 4G) and below are speeds I've gotten with 3-4 bars of 4G.
I live about 25 minutes outside of Milwaukee, WI.
5.5 - 10 Mbps download and .6 - 2.2 Mbps Upload
Daddyroot said:
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
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Click to collapse
Your unlimited loyalty plan is 5GB . Also, customer care can get you back on your old plan, the guy I'm quoting makes it seem like they are cutting diamonds lol.
Just call and tell the rep you speak to that your account was changed in error and you do not want your data plan changed. If you are questioning the phone, get it replaced.
Sent from my HTC Sensation 4G using XDA App
called tmobile again, talked to them and troubleshooted for about an hour, turning phone on and off, refreshing network ect. and still low speeds 600kbps download and 32 kbps upload. Asked if it could just be my phone and they said no. The tech is opening up a trouble shoot ticket, saying its probably a network error and I should wait up to 72 hours for a technician to come out to the area.
guess I'm waiting.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
digiholic said:
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
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Click to collapse
I have to humbly disagree with you there...kinda.
I know some here have the same plan and situation you have and granted it works in your case, it is not really fair to say it works for all.
I came from a nexus one and simply changed my sim card over to the sensation on June 9. It worked fine until day 3. I think you have responded to a couple of my threads asking about the "android" vs grandfathered plans on the sensation but I do not recall what was said. Beside that, I was connected fine with my grandfathered data plan which I used with my old SE Xperia x1. It was called a 'smartphone' data plan, which cost 24.99/mo with 400 data texts. I have since replaced the sim that came with the box, made sure the IMEI's matched to their systems (which I think was the reason for the data cutoff) and now have a coded "android" plan.
From day 3, I have been on here asking people's opinions on, "data is data so our grandfathered plans should work no problem"....and to talking with tmobile cs, opening a trouble ticket because it came at the same time there was a problem outtage in my area (San Antonio, TX). I was told that the trouble ticket takes about 3 days to be addressed/resolved.
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
So she and her manager saw that I was also a long time member of tmo for over 10 years and agreed to set me right and not have me pay more for a plan that I am getting less features on. The manager went and recoded my grandfathered plan to read Android instead of smartphone. (I am guessing this unlimited wording is 5gb and then throttles me but I am on wifi most of the time so it doesn't bother me) Two seconds later I got a sms from tmo welcoming to the android data plan.
About an hour later I found that my data was flowing again. So I must stress that even though your grandfathered plans may still work, do not be surprised if tmo disco's your data connection. You'll still make and receive calls, but data will be disco'ed.
But to the OP with slow data issues, have you changed the Sim card at all? I would advise against calling tmo and asking them to check the IMEI they have on file because I think that is what flagged my phone to begin with. And as for the data plan issue, you will need to come to grips with what works for you.
This may not be common, but I had to get a new SIM card for my N1 when they rolled out their HSDPA stuff locally I couldn't get any 3G at my apartment after they did; an updated/new SIM card fixed that issue.
As far as the plan, they tried to get me on the same gimmick; said that I should upgrade to the 4G plan etc etc...I politely refused it and im getting 6mbps here in Blue Bell, PA
kpjimmy said:
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
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Yeah they were trying to be nice & all, but seriously, Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Toeeknee said:
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
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Lets take a step back. What speeds were you seeing before with your old 3G phone? It's possible that you're just an area with slow speeds. If that's the case call and demand your old data plan back.
T-Mobile has done a lot of cleaning of data usage on their end.
Their new phones and systems are made with code that specifically disregard older data plan coding.
Basically this allows them to say that your old data coding is incompatible with the newer system they're using.
Just looking for you to pay more for less. ( T-Mobile loves AT&T )
Sent from my HTC Glacier using XDA Premium App
xnifex said:
Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
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Click to collapse
I'm using a Sensation with an older Android plan ($24.99 + 400 Texts) and i'm also using a sim card from 2005. I have "4G" speeds. What everyone needs to realize is the technology is the same across the board. There is technically no such thing as 4G on the t-mobile network. If your old "3G" phone worked in your area, then your new "fake 4G" phone will work. If it doesn't then demand to talk to someone else until they fix it. T-mobile shouldn't be tricking anyone into upgrading to a 4G plan by saying it wont work, because that's 100% untrue. All t-mobile did was increase the bandwidth that their old cell-sites would operate at. If your device can handle the faster speeds then it will benefit from the bandwidth upgrade. If the device can't handle the extra bandwidth then it will connect at the fastest speed that it is physically capable of.
I can see T-Mobile's argument if their 4G was LTE or WiMax, but it's not. If T-Mobile wants to argue about 4G speeds then demand to keep your plan at 3G speeds. Their 3G devices would theoretically reach 7.2Mbs which i've only managed to beat once with this new phone, and that speed was 7.7Mbs.
Sorry for the long post. In short, don't give in and fight with them. They'll fix it. Keep escalating the issue until you reach their CIO if you have to.
Hi Forum,
My wife bought a Iphone 4 last year with a 200MG/ month data plan. She gave her Iphone to her nephew. She told AT&T that her Iphone was broken. She has been using my old Samsung Vibrant with no issue from AT&T, for several months now. I got her a used Infuse yesterday and was using data. AT&T sniffed it and sent a text message.
( Did you know an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your 4G data connection today.)
Do any one know what AT&T will do if she continue to use the Infuse?
Thank you in advance for your opinions, and knowledge!
They are going to add the data plan to your account. You have a choice currentley between 200mb/$15 @ overage rate of 200mb/$15, or 2gb/$25 @ overage rate 1gb/$10. if you dont call and choose a plan they will stick you with the 2gb/$25 rate.
Thanks!
So the options are pay more for data or back to the Vibrant! Do you think calling them and explain the situation would change anything?
Romeo20 said:
So the options are pay more for data or back to the Vibrant! Do you think calling them and explain the situation would change anything?
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Call them until you get a rep that does what you want. That usually does it, haha. I'm sure this situation could be no exception.
Sent from my SAMSUNG-SGH-I997 using xda premium
You can try calling and yelling all you want, theres always that small chance you may get sombody to bend a rule for you. However it is at&t's policy that with all smartphones you are required to have a data plan, so understand you are on the losing side of the battle and can only HOPE sombody bends the rule for you to allow you to continue with no data plan.
She has data plan, 200 mg/ per month for $15. AT&T want her to have 4G data plan.
Romeo20 said:
She has data plan, 200 mg/ per month for $15. AT&T want her to have 4G data plan.
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Click to collapse
well than your just on the wrong 200mb/$15 plan, pricing is same for 3g/4g devcies the feature code is just different. call and get it fixed so they dont change you to the $25 plan or somthing stupid
Thank you all!
I resolve the issue with AT&T. After over 30 minutes on the phone, AT&T rep said that I need to provide the SIM and IME number of the Infuse. The data plan is still the same which is 200 Mg/ month for $15. As first, AT&T tried to hook a new 2G data plan. I did not complaint or yell; in fact, I was very polite. I stated that the Vibrant was not getting Voice mail notification, and that my wife hardly use the 200 MG that she has per month. Anyhow, a bit of patience and gratitude seem to do it, this time!
Tomdg07 said:
You can try calling and yelling all you want, theres always that small chance you may get sombody to bend a rule for you. However it is at&t's policy that with all smartphones you are required to have a data plan, so understand you are on the losing side of the battle and can only HOPE sombody bends the rule for you to allow you to continue with no data plan.
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Back when I got my HTC Tilt I had a very annoying situation with them. At the time of contract signing I was told I had to have a data plan. 3 months later on a night I was not even around my phone I had a $200 data charge for megabytes upon megabytes of transfer charges. Complained to high heaven, and had ALL data service cut to my line.
Fast forward to this past Sept, got online to upgrade our two phones. Well it seems I got lucky and got an Infuse WITHOUT any data plan. Kind of annoying I have someone trying to text my photos...wink wink, that I can not receive. However our other phone AT&T was kind enough to automatically add the data plan (most expensive one of course) without indicating this. Only when we got the October bill that I saw this. *** I just hate these mobile carriers with a passion. Been years of bend over and take it up the arse with this fools. Actually had AT&T try to change terms AFTER a contract was signed.
Honestly folks, with these phones how having Google Voice, we have actually talked about saying FU to ALL carriers and just using the internet. Yeah, so I cant call when I am driving...dont want to talk then anyways. Just anything I could do to give these **** the finger.
i wouldn't imagine they can do anything if you didnt buy the phone on contract. but if you are on an iphone unlimited plan they might try like hell to get you off of it.
ssa2204 said:
Actually had AT&T try to change terms AFTER a contract was signed.
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Click to collapse
Are you referring to the terms and cinditions YOU signed, which actually state subject to change at any time without giving notice?
I also want to remind you, you can also leave att at any time
Sent from my SAMSUNG-SGH-I997 using xda premium
If you buy your smartphone outright, paid full price, they can not make you buy a data plan.
But, you then "can not" use your phone to access the internet or e-mail unless on WiFi. Or they can/will force a data plan on you.
Texting and MMS are part of the Phone plan not data.
Truckerglenn said:
If you buy your smartphone outright, paid full price, they can not make you buy a data plan.
But, you then "can not" use your phone to access the internet or e-mail unless on WiFi. Or they can/will force a data plan on you.
Texting and MMS are part of the Phone plan not data.
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Click to collapse
unless you have smartphone exclusion, get a dumb phone, put the infuse on that sim card and turn off data.
If u are in contract with att and you buy a phone out of contract u are still required to have a data plan as long as its on an active acct.
Sent from my SAMSUNG-SGH-I997 using xda premium
FIX !!!
1. Get a.dummy phone put sim card in it and have att put your number on that phone
2. Have them remove data on that phone
3. Hang up with att
4. turn OFF DATA on the infuse(long press power button and turn mobile data off)
also delete att APN
5 enjoy your phone with out att adding data plan on your phone and still use wifi
Ive been using this method for years. Cheers
Justinfedor said:
If u are in contract with att and you buy a phone out of contract u are still required to have a data plan as long as its on an active acct.
Sent from my SAMSUNG-SGH-I997 using xda premium
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not if you have smart phone exclusion. my brother uses my old captivate without mms or data on att. only if you lose smart phone exclusion do they force it on you, so if you have a number that never had a data plan you are good, if you had a data plan and got rid of it and bought another phone you need to change phone numbers and sign a new contract to get smartphone exclusion. also how many people are using iphone unlimited plans and arent forced to upgrade to a 4g plan? only people who are suspected of tethering are forced to change.
Dani897 said:
not if you have smart phone exclusion. my brother uses my old captivate without mms or data on att. only if you lose smart phone exclusion do they force it on you, so if you have a number that never had a data plan you are good, if you had a data plan and got rid of it and bought another phone you need to change phone numbers and sign a new contract to get smartphone exclusion. also how many people are using iphone unlimited plans and arent forced to upgrade to a 4g plan? only people who are suspected of tethering are forced to change.
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Click to collapse
The smartphone exclusion is being removed if someone has it on the acct and upgrades to a diff phone and data plan. So make sure he doesnt get data added on it
Sent from my SAMSUNG-SGH-I997 using xda premium
I tryed to change the 3G to a 4G plan (switch from Captivate to Infuse) online.
This did not work right away and so I started a chat with an ATT representative and it was taken care of in no time!
I am jsut wondering, if ya'll ain't got no datat plan. What do you use your smartphone for?
timf79 said:
I tryed to change the 3G to a 4G plan (switch from Captivate to Infuse) online.
This did not work right away and so I started a chat with an ATT representative and it was taken care of in no time!
I am jsut wondering, if ya'll ain't got no datat plan. What do you use your smartphone for?
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Media player and phone. Before I got my unlimited data plan, I didn't have much of a need for a data plan as I was always on campus using their wifi.
Romeo20 said:
I resolve the issue with AT&T. After over 30 minutes on the phone, AT&T rep said that I need to provide the SIM and IME number of the Infuse. The data plan is still the same which is 200 Mg/ month for $15. As first, AT&T tried to hook a new 2G data plan. I did not complaint or yell; in fact, I was very polite. I stated that the Vibrant was not getting Voice mail notification, and that my wife hardly use the 200 MG that she has per month. Anyhow, a bit of patience and gratitude seem to do it, this time!
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Click to collapse
In case anyone comes here with the same question.. I started off with the 2 gig plan a year and a half after they canceled the unlimited plan. Popped my SIM card into the original iPhone set it up in iTunes and 20 minutes later had the unlimited data plan. Popped my SIM card in later that day and get that text every month. Just don't call or mention it. Hint: They don't really care.