PSA: Simple Mobile 3G $40 plan NOT WORTH IT - HTC Sensation

Don't waste your time.. Unless you don't mind 119 kB/s data speeds. Just to give you an idea of how slow that is, it takes about a minute to load www.nytimes.com. Ridiculous.
I've quadruple checked the APN settings, rebooted multiple times, and even activated the service with 2 of their SIM cards (Yes, I paid for 2 months of service with 2 sim cards to try and get this crap to be worth it)..
A quick Google search also turned up many similar complaints. Too bad I didn't do my research. This is all on their "3G" data plan.
Don't waste your time like I did.

on my first try, i just hit 4mbps with only 2 bars of reception on 4g with the $60/month simple mobile plan

I second that I called t-mobile when I first got this phone just to figure out how my vibrant was beating it hands down on speedtest 10/10 times. You gotta get the $60 plan to get 4g speeds.
Sent from my Sensation using xda premium

I'm on the Simple $60 4G..Using CM7 ROM overclocked to 1.4..My data speeds are crazy fast ,[email protected] ..Dunno but in Miami/Nyc only Verizon LTE can barely beat my T-Mobile data..I had a Thunderbolt with LTE and if in the right spot it was a rocket but cost twice as much a month..

I see. So it looks like the 4G plan is worth it, but the 3G one should still not be advertised as 3G if it runs at 2G speeds.
Oh well, none of the customer service agents were able to mention any of this so I already switched back to T-Mobile.

Finally spoke to someone at Simple Mobile tech support that was able to tell me something that makes sense. At least in my case and it may be the issue for others as well.
I switched my SIM from a Verizon Motorola Droid 2 Global, that only supports EDGE / 2G connection to a Tmobile Sidekick 4G. Which is considered a Samsung Galaxy S 4G.
Well the problem is that it connects at 4G and since I am on the $40, when it does try to connect to the towers I am not authorized for 4G, so it automatically throttles me to 119..
He suggested I toggle 4G off and connect 3G and I should get full speeds... My problem now is that this phone doesn't have an option or toggle, that I know of to test.
Perhaps someone else that knows how to toggle a SK4G could give me a hint or someone could put this to the test on their, it would help the rest of us resolve this mystery.
-CC

3G and "4G" are both throttled. In fact, switching to EDGE will get you faster speeds near 150 kbps.
The $60 plan isn't worth it. It isn't really unlimited, I get one or two customers per month with disconnected Internet. Hard cap is somewhere around 3-4gb. Another thing is that their MMS is hardly ever working even on "compatible phones".
I jumped ship to the tmobile $60 monthly plan. I've yet to see any customer get disconnected. I don't use international texts so I don't miss simple and my MMS works flawlessly.
That being said, if Simple capped it slightly higher, about 200kbps I would be all over it, $20 saved are $20 earned lol
Sent from my HTC Sensation 4G using XDA App

Related

Fun thing I noticed about 4g service while at work.

Welp, here's the background info. I work with AT&T next to a corporate store. I have an rooted Inspire 4g. With my Inspire I'm actually on the media net plan and not the PDA data plan.
So anyway I was bugging a work friend a joking around with him about switching me over to unlimited data (smartphone plan) so I could get off of the medianet plan. I got curious and asked him about the whole 4g provisioning thing that was an argument in another thread. We pulled up a customers account and he showed me, you do in fact need it provisioned to access hspa+. But that's not thing fun part of the story. It's been debated numerous times.
I asked him if we even got HSPA+ where I live. It turns out that we do. I just never noticed it because of the data plan I'm provisioned for. So my curiosity got the best of me. We walked over to the display Inspire and verified it was connected to HSPA+. He had already installed speedtest.net on the phone to try it out. We ran it. And I was shocked. The phone was measuring 1.5 down. We already know the HSUPA shebackle. But really? Only 1.5 down?
In utter disbelief I pull out my phone. He knows what plan I'm on and knows it's rooted. I do have the stock radio on though, and non of the build.prop tweaks that have been mentioned. Standing right next to the Demo, on HSDPA, my phone pulls down 3.5 a second.
Now he's shocked. I'm running straight off HSDPA and the demo is connected at HSPA+. We double check that the phones are testing against the same servers on speedtest. We run multiple tests. And consistently my phone pulls a higher data rate then the demo on HSPA+. To make sure we're not going insane we double check everything again between the two phones.
It turns out an engineer was at the corp. store that day. He pulls out his iPhone 4 and shows us something more interesting. His phone, testing against the same speedtest server, always pulls down around 5.
He informs us that iPhones get preferred treatment over the network. This is nothing new or unsuspected. But HSPA+ connectivity is severely throttled. This is deliberately down by AT&T because the network isnt able to handle the workload yet. There also isn't any time frame when the throttling will be lifted.
This just blew my mind. I expected it to be backed down some with it being a new network that's not completely developed, but this much is astounding to me.
I would be interested to hear from others in HSPA+ enabled areas to run multiple speedtest test with HSPA on and off and see what happens.
Or do I sound completely insane and don't know what I'm talking about?
I would rather AT&T throttle the HSPA+ speeds until the network is ready than to deal with what happened to Sprint's network when the EVO 4g first launched. I heard the entire network went down for maybe up to an hour due to all the bandwidth being eaten up in certain areas.
Maybe AT&T is trying to avoid this from happening?
dacket84 said:
I would rather AT&T throttle the HSPA+ speeds until the network is ready than to deal with what happened to Sprint's network when the EVO 4g first launched. I heard the entire network went down for maybe up to an hour due to all the bandwidth being eaten up in certain areas.
Maybe AT&T is trying to avoid this from happening?
Click to expand...
Click to collapse
funny, that is NOT what we are paying for! we are paying for 4G service, we expected to have 4G speeds! (we paying for 4G phone, FAKE!) and we paying for HSPA+/4G data plan, FAKE!).
If i pay for cable internet, i expect to have cable internet speeds!, not 56k dialup speeds!
someone please complain to FCC for me!
When my son gets home with the iPhone 4 tomorrow, I'm going to do some side-to-side comparisons as well....probably followed up with a call to ATT. I was told the Inspire would be faster then the iPhone 4 because it was 4G and not 3G. If that isn't the case, I think some monthly credits should be in store until they turn the 4G speeds on.
I'm paying the same price now for data as I was with my blackberry pearl on EDGE, same when I had my iPhone 3g on 3g. Also same price I'm paying now when I used my Captivate. AT&T openly admits that its 4g service isn't throughout their coverage 100% yet and say that they are working on expanding their 4g service.
Nowhere on my bill does it say I'm paying $30 for 4g service specifically.
edit: I forgot they had specific 4g data plans. Yeah that does suck for those who have to pay for that.
dacket84 said:
AT&T openly admits that its 4g service isn't throughout their coverage 100% yet and say that they are working on expanding their 4g service.
Nowhere on my bill does it say I'm paying $30 for 4g service specifically.
Click to expand...
Click to collapse
I agree. But when the salesman says it will be faster and your phone has the check box next to H+ and you are getting less than 3G speeds, that is on them. If they are not giving you H+ speeds, and you are even getting less than 3G, they should show Edge instead. Anything less is false advertising.
djeaton said:
I agree. But when the salesman says it will be faster and your phone has the check box next to H+ and you are getting less than 3G speeds, that is on them. If they are not giving you H+ speeds, and you are even getting less than 3G, they should show Edge instead. Anything less is false advertising.
Click to expand...
Click to collapse
I agree with that as well. I think AT&T should limit the H+ data plans to areas where it is confirmed to avoid these problems with customer satisfaction. They have a coverage map and enough techs out there. I'm sure they could at least tell their store associates to not recommend the H+ data packages to people in areas that aren't getting the speeds.
But instead I'm sure they would rather let people buy something they can't use blindly so they can get more profit.
dacket84 said:
I'm paying the same price now for data as I was with my blackberry pearl on EDGE, same when I had my iPhone 3g on 3g. Also same price I'm paying now when I used my Captivate. AT&T openly admits that its 4g service isn't throughout their coverage 100% yet and say that they are working on expanding their 4g service.
Nowhere on my bill does it say I'm paying $30 for 4g service specifically.
edit: I forgot they had specific 4g data plans. Yeah that does suck for those who have to pay for that.
Click to expand...
Click to collapse
The price is the same if you have a 4g plan or a 3G plan.
Signing up for different plans doesn't matter. At the end of the day its the same cost. The 4g provisioning is only to access hspa+. Its the same cost whether you live in Ohio with 3g or Philly with hspa+. If your gonna get the inspire you might as well have them provision the hspa+ so when it is.available you can access it.
My issue is the throttling on the hspa connection. As I mention, I'm on a medianet plan which doesn't cover hspa. I'm NOT on a pdanet plan. All this was discovered because I was thinking about ditching my $10 a month unlimited data and signing up for the tiered 2gb hspa plan. I wanted to know the speed difference. And then I found out everything I wrote above.
Obviously I'm sticking with my 3g until things change.
Like I said, I would be interested in seeing thorough tests done around the rest of the country to and see if this holds true. In the lower Susquehanna valley in pa the hspa network is.being throttled.
Sent from my HTC Desire HD using XDA Premium App
come on guys, really... ANOTHER thread like this???
Its plain and simple, you are paying for data package, thats it! you are not paying for speeds! This isn't like cable, or DSL where you are paying for speed tier.
You can complain all you want, but they have not advertised a speed that you would be getting, they may have advertised what 4G is capable of, but have made no claims as to what you will be getting.
I'm not just paying for a data package. If all they did was have a data package with no speed reference, that would be one thing. But I'm paying for a 4G data package. "4G" either means something or it doesn't. If they don't really mean 4G speed, they shouldn't call the data package "HSPA+/4G". When the salesman says you will get better performance with 4G over 3G, and then they very publicly say that they are not throttling back the speeds, that means something. Or it should anyway. Whether we should expect to be lied to or expect false advertising from them is an entirely different matter.
I'd love to get faster than 2mb down but I'm not gonna complain. I knew exactly what I was getting myself into when I got the phone. I knew it wouldn't be 4G and so did each and every one of the people posting in the inspire forums. Regardless of at&t excuses and BS.
Sent from my Inspire 4G using XDA Premium App
OH, well then my mistake... i would like to complain that i have a 4G data package but not getting the "4G speeds" while on edge..
Obviously no one is expecting to get HSPA+ speeds while connected on a HSDPA, UMTS, or edge network. Again, the issue is speeds only while connected to HSPA+ networks. I understand not everyone in the country even has access to this yet. And those that do, service is spotty at best.
But I do think when you are in a full coverage area, and compare side by side speeds, and you are getting double the download speeds consistently on HSDPA then HSPA+, then that's an issue.
Actually, that isn't quite accurate. I didn't know about XDA or the speed deception until after the purchase. I knew that some folks had complained about AT&T throttling it back, but also read that they denied it. So I just figured that it was a case of some unique individuals in poor reception areas.
honestly, i think all really depends on the radio. I wish i would have taken pictures before i sold my dell streak, but i was getting consistent speeds of 6 down x 3 up on the stock O2 2.2 rom here in the St. Louis area. Now with the inspire, i have yet to see anything over 2.5 down x 1.8 up. I was using the same media net apn on the dell streak. So unless the caps have changed in the past months, then i am blaming the radio in the inspire.. but i dont care, the speeds are sufficient for my needs.
mepis said:
Welp, here's the background info. I work with AT&T next to a corporate store. I have an rooted Inspire 4g. With my Inspire I'm actually on the media net plan and not the PDA data plan.
So anyway I was bugging a work friend a joking around with him about switching me over to unlimited data (smartphone plan) so I could get off of the medianet plan. I got curious and asked him about the whole 4g provisioning thing that was an argument in another thread. We pulled up a customers account and he showed me, you do in fact need it provisioned to access hspa+. But that's not thing fun part of the story. It's been debated numerous times.
I asked him if we even got HSPA+ where I live. It turns out that we do. I just never noticed it because of the data plan I'm provisioned for. So my curiosity got the best of me. We walked over to the display Inspire and verified it was connected to HSPA+. He had already installed speedtest.net on the phone to try it out. We ran it. And I was shocked. The phone was measuring 1.5 down. We already know the HSUPA shebackle. But really? Only 1.5 down?
In utter disbelief I pull out my phone. He knows what plan I'm on and knows it's rooted. I do have the stock radio on though, and non of the build.prop tweaks that have been mentioned. Standing right next to the Demo, on HSDPA, my phone pulls down 3.5 a second.
Now he's shocked. I'm running straight off HSDPA and the demo is connected at HSPA+. We double check that the phones are testing against the same servers on speedtest. We run multiple tests. And consistently my phone pulls a higher data rate then the demo on HSPA+. To make sure we're not going insane we double check everything again between the two phones.
It turns out an engineer was at the corp. store that day. He pulls out his iPhone 4 and shows us something more interesting. His phone, testing against the same speedtest server, always pulls down around 5.
He informs us that iPhones get preferred treatment over the network. This is nothing new or unsuspected. But HSPA+ connectivity is severely throttled. This is deliberately down by AT&T because the network isnt able to handle the workload yet. There also isn't any time frame when the throttling will be lifted.
This just blew my mind. I expected it to be backed down some with it being a new network that's not completely developed, but this much is astounding to me.
I would be interested to hear from others in HSPA+ enabled areas to run multiple speedtest test with HSPA on and off and see what happens.
Or do I sound completely insane and don't know what I'm talking about?
Click to expand...
Click to collapse
There's a really good reason why you out performed the stock inspire. Your build.prop is edited to use Hsdpa and hsupa setting hsxpa=3, but stock inspire has hsxpa=1 which only let's it use 3.6Mbps Hsdpa with 384kbps up. Setting hsxpa=3 let's you connect to hsupa and the 7.2Mbps network speeds.
RogerPodacter said:
There's a really good reason why you out performed the stock inspire. Your build.prop is edited to use Hsdpa and hsupa setting hsxpa=3, but stock inspire has hsxpa=1 which only let's it use 3.6Mbps Hsdpa with 384kbps up. Setting hsxpa=3 let's you connect to hsupa and the 7.2Mbps network speeds.
Click to expand...
Click to collapse
Is there a way to set hsxpa=30 for broadband speeds? Short of that, can I set hsxpa=3 without rooting the Inspire? I'm not opposed to rooting, but it is more complex than I can handle right now.
You can't edit build prop without rooting first. I think if you get temp root it would revert any changes back to stock.
Sent from my Desire HD using Tapatalk
djeaton said:
Is there a way to set hsxpa=30 for broadband speeds? Short of that, can I set hsxpa=3 without rooting the Inspire? I'm not opposed to rooting, but it is more complex than I can handle right now.
Click to expand...
Click to collapse
Yeah you can only edit if you root.

Grandfathered Plan no 4G, New Plan 4G... WTF?

I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Toeeknee said:
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Click to expand...
Click to collapse
Did you go over your limit? They will throttle you if you go above the 2gb/5gb/10gb
I'm currently throttled and only getting .5mbps down. sucks but I got throttled one week before my new cycle so hopefully it will go back up next week
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
You shouldn't have changed your plan. There might be something wrong with the phone or the area you live in.
That's what I asked them, I said what if it's the phone and not my data plan. I told her that Tech Support doesn't know what the problem is but they just think that the plan is old and that's why its not on 4G, I asked if I still get the same problem can I change my plan back to the grandfathered plan, The rep said that she had a problem like that before and she switched her plan and she got fast speeds but if it doesn't get resolved she will note the account so that "special accounts care" MIGHT switch me back to my old plan.
Still slow speeds.
The feature your taking about, $30 for the 5G data is a Required feature if your on an old plan. You can switch to the $79.99 even more plan and that gives you unlimited talk text and 2GB web each month. if you choose to remain on the old plan, the 5GB $30 plan is the data plan we can add in the store.
Sent from my HTC Sensation 4G using XDA App
My thing is, I had a plan for $35 Unlimited Data and Text but they said that doesn't support 4G so I changed the plan to $30 5GB and $15 Unlimited Text plan but the speeds are STILL the same.
I was wondering what everyone else's speed is and if I just got ripped off going into a new more expensive data plan yet receiving the same speed as my old cheaper plan.
It could be in the area your in, but just to be sure, go into your tmobile store and try speedtest while your there and also check the sensation they have in the store.
Sent from my HTC Sensation 4G using XDA App
good idea checking the speed on theirs. But as far as area wise, I don't think its that. I live in Garland, Texas but go out all over the place for fun. So I go to Dallas, Rockwall, Fort Worth, and all these big cities and still, slow speeds.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
I have a feeling it is something with your phone.
I'm on the grandfathered $25 unlimited Android Data plan (5GB of 4G) and below are speeds I've gotten with 3-4 bars of 4G.
I live about 25 minutes outside of Milwaukee, WI.
5.5 - 10 Mbps download and .6 - 2.2 Mbps Upload
Daddyroot said:
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
Click to expand...
Click to collapse
Your unlimited loyalty plan is 5GB . Also, customer care can get you back on your old plan, the guy I'm quoting makes it seem like they are cutting diamonds lol.
Just call and tell the rep you speak to that your account was changed in error and you do not want your data plan changed. If you are questioning the phone, get it replaced.
Sent from my HTC Sensation 4G using XDA App
called tmobile again, talked to them and troubleshooted for about an hour, turning phone on and off, refreshing network ect. and still low speeds 600kbps download and 32 kbps upload. Asked if it could just be my phone and they said no. The tech is opening up a trouble shoot ticket, saying its probably a network error and I should wait up to 72 hours for a technician to come out to the area.
guess I'm waiting.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
digiholic said:
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
Click to expand...
Click to collapse
I have to humbly disagree with you there...kinda.
I know some here have the same plan and situation you have and granted it works in your case, it is not really fair to say it works for all.
I came from a nexus one and simply changed my sim card over to the sensation on June 9. It worked fine until day 3. I think you have responded to a couple of my threads asking about the "android" vs grandfathered plans on the sensation but I do not recall what was said. Beside that, I was connected fine with my grandfathered data plan which I used with my old SE Xperia x1. It was called a 'smartphone' data plan, which cost 24.99/mo with 400 data texts. I have since replaced the sim that came with the box, made sure the IMEI's matched to their systems (which I think was the reason for the data cutoff) and now have a coded "android" plan.
From day 3, I have been on here asking people's opinions on, "data is data so our grandfathered plans should work no problem"....and to talking with tmobile cs, opening a trouble ticket because it came at the same time there was a problem outtage in my area (San Antonio, TX). I was told that the trouble ticket takes about 3 days to be addressed/resolved.
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
So she and her manager saw that I was also a long time member of tmo for over 10 years and agreed to set me right and not have me pay more for a plan that I am getting less features on. The manager went and recoded my grandfathered plan to read Android instead of smartphone. (I am guessing this unlimited wording is 5gb and then throttles me but I am on wifi most of the time so it doesn't bother me) Two seconds later I got a sms from tmo welcoming to the android data plan.
About an hour later I found that my data was flowing again. So I must stress that even though your grandfathered plans may still work, do not be surprised if tmo disco's your data connection. You'll still make and receive calls, but data will be disco'ed.
But to the OP with slow data issues, have you changed the Sim card at all? I would advise against calling tmo and asking them to check the IMEI they have on file because I think that is what flagged my phone to begin with. And as for the data plan issue, you will need to come to grips with what works for you.
This may not be common, but I had to get a new SIM card for my N1 when they rolled out their HSDPA stuff locally I couldn't get any 3G at my apartment after they did; an updated/new SIM card fixed that issue.
As far as the plan, they tried to get me on the same gimmick; said that I should upgrade to the 4G plan etc etc...I politely refused it and im getting 6mbps here in Blue Bell, PA
kpjimmy said:
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
Click to expand...
Click to collapse
Yeah they were trying to be nice & all, but seriously, Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Toeeknee said:
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
Click to expand...
Click to collapse
Lets take a step back. What speeds were you seeing before with your old 3G phone? It's possible that you're just an area with slow speeds. If that's the case call and demand your old data plan back.
T-Mobile has done a lot of cleaning of data usage on their end.
Their new phones and systems are made with code that specifically disregard older data plan coding.
Basically this allows them to say that your old data coding is incompatible with the newer system they're using.
Just looking for you to pay more for less. ( T-Mobile loves AT&T )
Sent from my HTC Glacier using XDA Premium App
xnifex said:
Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Click to expand...
Click to collapse
I'm using a Sensation with an older Android plan ($24.99 + 400 Texts) and i'm also using a sim card from 2005. I have "4G" speeds. What everyone needs to realize is the technology is the same across the board. There is technically no such thing as 4G on the t-mobile network. If your old "3G" phone worked in your area, then your new "fake 4G" phone will work. If it doesn't then demand to talk to someone else until they fix it. T-mobile shouldn't be tricking anyone into upgrading to a 4G plan by saying it wont work, because that's 100% untrue. All t-mobile did was increase the bandwidth that their old cell-sites would operate at. If your device can handle the faster speeds then it will benefit from the bandwidth upgrade. If the device can't handle the extra bandwidth then it will connect at the fastest speed that it is physically capable of.
I can see T-Mobile's argument if their 4G was LTE or WiMax, but it's not. If T-Mobile wants to argue about 4G speeds then demand to keep your plan at 3G speeds. Their 3G devices would theoretically reach 7.2Mbs which i've only managed to beat once with this new phone, and that speed was 7.7Mbs.
Sorry for the long post. In short, don't give in and fight with them. They'll fix it. Keep escalating the issue until you reach their CIO if you have to.

WHY does my INFUSE work 10x better on TMobile network than ATT?

Need to vent here. Have ATT / Infuse unlimited data plan, etc.
My signal sucks and i live in city center los angeles
i have to use a hacked up microcell in order to get that to give me ok boost but still not what it should. In my house, without microcell I get ZERO bars..
Unlocked my device a few days ago (easy thank you forums for one click)
picked up a $10 PAY AS YOU GO sim card at TMOBILE.
Reset Factory / WITH Tmobile number SIM card inside and lord or lord...
FACTS:
--- FIVE BARS EVERYWHERE AND ANYWHERE! NOT ONE SIMPLE HICCUP OF SERVICE.
--- DATA speeds on TM registered as EDGE though I am going tell all truly, its not. IT IS 4G + more. I have been testing and getting D/L speeds (w/WiFi off) of 15-18MBPS
Mind you, this is consistently when phone is on TM
--- More FUN....market instantly downloaded TM stock apps (obviously thinking its their phone) though there is a problem here. TMOBILE grants my phone FULL TELENET GPS SOFTWARE 24/7. --- ATT charges $10.00 a month for their crappy version.
---- More FUN x2 - TM grants me a full FREE unlimited use of QIK video chatting. No software restrictions. AT&T charges you I believe $5.00 a month to have the extras, on a network that it really doesn't work half the time.
How good is the VIDEO chatting & Mess? ITS AWESOME, ITS FAST & ITS QUICK no waiting no hiccups, etc. etc.
When I transfer ATT SIM back in the video chatting software remains full unlocked though its nearly useable.
I now have to come to believe that ATT is truly the problem. the phone explosed with power + fun on a network that can handle the infuse + or allow it to be run as a killer phone.
As long as ATT remains on delivery its wireless customers the worst mobile service ever, sadly most infuse users will never get to see the push & power that really is inside the INFUSE.
while att makes more money than ever, continues with the mega-mergers back and forth over and over - passing the billl 9 rate increases on to its customers.
THIS HONESTLY IS INEXCUSABLE. ---
though on a good note...the phone rocks on TM just for reference.
No issues here.
Running off MIUI Rom
Uhhh correct me if im wrong here, but AT&T does not charge for the use of QIK does it?
Sorry, this is bull. I worked for Tmobile for a long time and i'm familiar with an HSPA+ network, and in order to even get near those speeds on an HSPA+ 21 device you'd have to have the utmost prefect network conditions on their
AWS band.
AT&T has no AWS band. Also, you'd be hard pressed to find even an HSPA+ 42 device on Tmobile that would get those speeds. A device seldom gets near the theoretical max unless you're in a testing zone with no congestion from other users and no issues with interference, signal propagation, etc...
You'd only see those speeds on WiFi with the Infuse, unlocked on Tmobile's network, else EDGE speeds would be around 50kbps or less.
If you want to prove it, take a speed test with the Ookla app and post the screen shot here.
Sent from my SAMSUNG-SGH-I997 using XDA App
att doesnt pass bill rate increases unless the customer upgrades plans. you are entitled to the contract you siged with the old provider and in many cases you can renew it seemingly indefinately. i know people with basic phones that still pay cell one bills.
also you must live in a very good city for t-mobile. att rules in my area though mos people are brainwashed into having verizon plans. we got h+ here and i get 10-11 mbps down. verizon is lucky to get 1mbps and often falls back to a 1g symbol on some phones.
as for t-mobile, in my area it is very spotty. sounds like you found happyness with them and so do many others, more power to you guys, if t-mo was viable for me i'd switch but it's not. though the h+ on t-mo with the infuse sounds sketchy and the speeds are the only posible utmost perfect scenario.
i believe .15-.18 MBPS but 15-18 naw.
just look at the screen name. tells the whole story.
TheMan42; said:
If you want to prove it, take a speed test with the Ookla app and post the screen shot here.
Click to expand...
Click to collapse
^^^what this guy said.^^^ picks or it didn't happen
Its possible but I doubt it
Sent from my SGH-T959 using XDA App
Do this. Load a custom ROM and change wireless settings to 2G networks. You will have 5 bars wherever you are, even on AT&T.
Curious about this myself, I pulled out my old T-mo prepaid sim I keep as a backup for when my contract is up, fired it up, and tried using some data. I got EDGE speeds in a H+ area with T-Mo. T-Mo has faster EDGE than AT&T but certainly not the speeds you're claiming. Not saying what you said was BS but it is either location dependent or my Infuse just sucks. Then again, I get about 8mbps down 2 up on AT&T where I live...
TheMan42 said:
Sorry, this is bull. I worked for Tmobile for a long time and i'm familiar with an HSPA+ network, and in order to even get near those speeds on an HSPA+ 21 device you'd have to have the utmost prefect network conditions on their
AWS band.
AT&T has no AWS band. Also, you'd be hard pressed to find even an HSPA+ 42 device on Tmobile that would get those speeds. A device seldom gets near the theoretical max unless you're in a testing zone with no congestion from other users and no issues with interference, signal propagation, etc...
You'd only see those speeds on WiFi with the Infuse, unlocked on Tmobile's network, else EDGE speeds would be around 50kbps or less.
If you want to prove it, take a speed test with the Ookla app and post the screen shot here.
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
\also a previous tmobile slave
everything he said is correct
(at the time i had regular 3g (samsung captivate) and my speed test would often beat the top speeds of the tmboile devices instore.
The OP's name is bogustbaxter, obviously just someone trying to get attention. Good job. I don't think tmo allows unlimited video chatting, they have data limits like anyone else, it's not possible to get those speeds, etc. This is dumb. It should be closed
U want unlimited go to sprint...only true unlimited data around...was with them 5 years til this year when I swithced to att cause I fell in love with infuse....came from evo 4g(awesome phone btw)...but their plans for data are the best I ever used...speeds are compettitive in my area...they don't cover as well as att tho...
Sent from my SAMSUNG-SGH-I997 using xda premium
dman3285 said:
U want unlimited go to sprint...only true unlimited data around...was with them 5 years til this year when I swithced to att cause I fell in love with infuse....came from evo 4g(awesome phone btw)...but their plans for data are the best I ever used...speeds are compettitive in my area...they don't cover as well as att tho...
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Sprint is also going to be ending their unlimited plans. Its also a shame Sprint's data speeds are awful in comparison to Verizon and att.
Sent from my SGH-I997 using xda premium
I beg to differ...with sprint 5 years...data speeds were faster and more reliable than att all day in my area...regret leaving..
Sent from my SAMSUNG-SGH-I997 using xda premium
Dont get me wrong...i love my infuse..but att service and customer service needs alot of work...
Sent from my SAMSUNG-SGH-I997 using xda premium
dman3285 said:
Dont get me wrong...i love my infuse..but att service and customer service needs alot of work...
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
Amen to that!! I have been with ATT since 2004..i am testing different modems as we speak. I wonder does anyone know is there a way to know what modem is best for a certain area?? I searched and searched ATT and NEVER get anywhere. I don't even know and can't seem to find out what typical speeds should be for me. I live in Northern CA. about 8 miles from town...there is actually an ATT store here that offers NO help. If the weather is right, wind, clouds, and if i stand on one foot and spin MAYBE i get like on average 1.60mbps down. the highest i have ever gotten is 4.00 ...thought it was a fluke. I am on my 4th modem to test. UCKj1 seems to be better FOR me than KK1 (aweful), Ki3 (ok), and Ki4 (not so much).
dman3285 said:
Dont get me wrong...i love my infuse..but att service and customer service needs alot of work...
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
The real problem is, what carrier has good service and support? Have friends on all major carriers and they all stink. The best one of the bunch is Sprint who has crap coverage and 3g only around my area. Best thing about then is the 10 bucks a month they tack on for having a 4g phone that does not get 4g, what a joke! I see lots of ATT slamage but I don't see what make the others any better. Ok they have the slowest feauxG of all but that is LOTS better than charging more for nothing.

Help a 4g Noob

hey guys.
I know my way around around and all but I need to ask a few questions about 4g.
right now I have a vibrant with a $60 T-Mobile unlimited plan ( includes data/ no contract).
I plan on getting a g2x(not from T-Mobile) . would I have to get a 4g plan? or I can use my current one with 3g only? is 4g free as long as the phone is capable? and do I need a different sim card for the g2x?
lol sorry for bombarding u all with these questions.....thanks in advance.
You'll will need to have at least a $30 premium plan.
Sent from my LG-P999 using xda premium
If by $60 unlimited plan you mean the prepaid/monthly 4g then yes it will work. Same 2gb data cap though.
Sent from my SGH-T989 using Tapatalk
rsalina9 said:
If by $60 unlimited plan you mean the prepaid/monthly 4g then yes it will work. Same 2gb data cap though.
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
yes is the $60 prepaid/ monthly plan but idk if its 4g....right now I get 3g (H) with 5gb cap then its slowed to 2g speed.
my main issue is I do no want to change the plan.....just phone
I may be misinformed but when I went from a Blackberry to the G2x, TMobile told me I would have to change the sim card to a 4g sim. Just throwing that out there.
I through my old sim card that was in my old Mytouch 3g slide into the G2x when i got it. Same plan nothing changed, just new phone. There really isnt a "4g" plan. And T-mobile's 4g network is technically 3g, they just call it that for whatever reason.
Sent from my LG-P999 using xda premium
They are all technically 3g. True 4g is around 100+ Mbps.
I think its just a selling technique. I had an old sim cards from years ago and transferred it into my g2x and ive had no issues at all. I did end up getting a new sim card anyway but the speeds remained the same. Also, it is unecessary to get a "4g" plan. I was talked into getting it when I upgraded the phone but then realized I could have just stuck to my old cheaper plan and the speeds wouldnt have changed. I talked to retentions at Tmobile and the lady even told me she has no idea why i was told to upgrade and she switched me back.
thanks everybody.....i am only limited to 5 thanks a day lol.
GTWalling said:
They are all technically 3g. True 4g is around 100+ Mbps.
Click to expand...
Click to collapse
Well 4g stands for fourth generation. Which is a new technology or method. What Tmobile uses is improved hspa that's why its called fake 4g. Nothing new just really fast 3g. speed doesn't matter nor count has to be a new method of cellular transmittion.
Sent from my CM 7.1.0 G2x using XDA app
K2sInteg98 said:
I think its just a selling technique. I had an old sim cards from years ago and transferred it into my g2x and ive had no issues at all. I did end up getting a new sim card anyway but the speeds remained the same. Also, it is unecessary to get a "4g" plan. I was talked into getting it when I upgraded the phone but then realized I could have just stuck to my old cheaper plan and the speeds wouldnt have changed. I talked to retentions at Tmobile and the lady even told me she has no idea why i was told to upgrade and she switched me back.
Click to expand...
Click to collapse
Representatives aren't necessarily knowledgeable on this subject. However, the '4G SIMs' they often refer to are usually UICC/GBA/IMS SIMs. The difference between these SIMs and the old LEGACY SIMs (as they are labeled on the T-Mobile system) is that the legacy SIMs have a lifetime of around 90,000 authentications. Once these authentications run out, the SIM will no longer register on the network.
These authentications are pretty much each time you connect or hand off to a new data tower. On HSPA and HSPA+, these handoffs are occurring far more often than they did on EDGE or GPRS. In essence, with a legacy SIM you are running on borrowed time before your SIM simply begins to refuse to connect to the network. It sounds like a lot of authentications, but they run out astoundingly fast and some people have actually hit the SIM exhaustion point. This won't cause slow data speeds or inability to connect to data but still being able to use voice. Your phone will not authenticate on the network at all.
Any data plan will give you '4G', or rather HSPA+ as long as your phone has the appropriate modem and you are within the area covered by HSPA+ towers. You do not have to change data plans if you already have one. You also do not need a new plan for a new SIM card. If you have a legacy SIM card T-Mobile should replace it free of charge, unless that policy has changed. They are trying to be proactive in preventing customers from not reaching the authentication limit of the legacy SIM cards.
Your SIM card has absolutely nothing to do with your data speed, however on certain phones some features are tied to certain types of SIM cards, especially new IMS featured phones.
lanlee212 said:
Well 4g stands for fourth generation. Which is a new technology or method. What Tmobile uses is improved hspa that's why its called fake 4g. Nothing new just really fast 3g. speed doesn't matter nor count has to be a new method of cellular transmittion.
Click to expand...
Click to collapse
No carrier in the US at this time uses anything approaching the original 4G specifications, nor will be capable of doing so for years to come. Current LTE, HSPA+, and WiMax networks are stopgaps and were marketed by carriers as 4G despite them not being so, as they needed a way to market faster phones and networks to customers in a way that customers would understand. The specifications board that handles the generational specifications decided to submit to the desires of carriers and lower the boundaries for '4G'. HSPA+ was the quickest, easiest, least battery intensive, most reliable and most cost effective of the three to implement; which is why both T-Mobile and AT&T have been rolling these upgrades out to towers for some time.

Probably leaving T-Mobile.. any suggestions based on rooting options??

So I'm over T-Mobile and their crappy reception in my area.
I've had work tickets opened for trouble-shooting in my area and nothing..
I've written to corporate and was basically told either deal with it or pay the termination fee.. this 2 days after re-newing. Little did I know that you cant cancel as soon as you renew a contract, unlike when you open a new line (Thanks for NOT telling me that T-Mobile).
Anyhow, I'm probably gonna sell my Sensation, my wife's Galaxy S 4G, and our niece's Vibrant to pay the cancellation fees, and look to go elsewhere.
Verizon & Sprint seem to have the best reception in my area, but I like rooting my phones and I'd like to know, what phones or service have the more options when it comes to rooting??
wait... you are not even getting 2G ? as in EDGE?
you can certainly ROAM for free in the USA, back then when i was living there even when i get no 3G i can still roam just fine in 2G and get reception everywhere where 3G did not reach without additional charges
AllGamer said:
wait... you are not even getting 2G ? as in EDGE?
you can certainly ROAM for free in the USA, back then when i was living there even when i get no 3G i can still roam just fine in 2G and get reception everywhere where 3G did not reach without additional charges
Click to expand...
Click to collapse
Well the reception is so choppy that in and around my condo, the reception goes from 4G to Edge, to nothing, to edge, and back n forth - ALL DAY around my place! I literally have to cross the street to receive a picture message!!
I've just had it with all that and the fact that I kinda got duped by the freakin Loyalty dept themselves, I'm over T-Mobile.
AllGamer said:
wait... you are not even getting 2G ? as in EDGE?
you can certainly ROAM for free in the USA, back then when i was living there even when i get no 3G i can still roam just fine in 2G and get reception everywhere where 3G did not reach without additional charges
Click to expand...
Click to collapse
Before I moved all I got was gprs sometimes. Most times I had to use wifi calling to make a call or stand by the street to talk. People could get 3 bars of AT&T 3G in my house.
Now I've moved and get full T-Mob coverage, but the 3G speeds are worse than Sprint and Verizon.
We plan to drop them soon, especiallyvafter they changed our rate plan and tried to extend our contract another.year.behind our backs and charged us $50 in minutes overages because their MyAccount app shoes the wrong minute used value on every phone.
Then lied about the rate plan change and told me there was a note on the account saying we were notified. After cussing her out for about 5 minutes I hung up in her face and called back. The next person fixed it probably just tobget me off the phone. I was fuming.
I'm going back to AT&T. They had much better customer service and infnitely better coverage. I don't mind paying more for piece of mind. Also, I want true unlimited mobile to mobile calling. Not T-Mobiles gimp version cause no one else except the people on my plan has them, anyways.
Sent from my SGH-T959 using Tapatalk
I would get a Sgs2 of you can (At&T) or the sprint one. If the big (bad) red is your thing then the Razr seems to be the best from my useage. I work near a red store and Have gone to 2 and tryed both the razr and the 720p HTC and the razr seems more use able to me, but the S2 on AT&T H+ was able to = or beat them in loading web and video. The HTC could not even play 1080p video right and the first one I tryed at the store near me booted up and before I could do anything it went off for good.( I have never seen a phone do that in a store.)
I like AT&T now even if my speeds of 3-5mb is not as good as the 2.5-15mbs of LTE. P.S Yes I did a speed test on cnet and my phone got 3.8 and the HTC got 2.5. I don't think was right, but you never know.
Well in your area it could be complicated would not use Sprint their service is unreliable, so pick your poison, ATT and get bumped off alot from over crowding or Verizon and get over charged and deal with cdma
BTW, I have a friend who owns a percentage in the Arsenal team.....
You could get a booster for your house, TMO offers them, or you can buy a grey market one and THAT will solve alot of your problems.
perroh said:
So I'm over T-Mobile and their crappy reception in my area.
I've had work tickets opened for trouble-shooting in my area and nothing..
I've written to corporate and was basically told either deal with it or pay the termination fee.. this 2 days after re-newing. Little did I know that you cant cancel as soon as you renew a contract, unlike when you open a new line (Thanks for NOT telling me that T-Mobile).
Anyhow, I'm probably gonna sell my Sensation, my wife's Galaxy S 4G, and our niece's Vibrant to pay the cancellation fees, and look to go elsewhere.
Verizon & Sprint seem to have the best reception in my area, but I like rooting my phones and I'd like to know, what phones or service have the more options when it comes to rooting??
Click to expand...
Click to collapse

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