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I bought a Fuze at no commitment today, and after I left the store, I noticed that the sales rep took off my MEdia Max 200 Bundle and replaced it with a PDA Plan. I had asked him not to touch my account.
So how can I get the MEdia Max bundle back? I have been poking around online in my account and can't seem to find a way. Any help would be appreciated.
have u tried puttin your sim in another phone ..changingit to the medis max online and then switching the sim back into the fuze??..idk ..jus a thought
Try to convince them that you're using an old phone again...otherwise I don't think you can get it back. Talked to one of the sales people today and he said they're really cracking down on that lately. I still have Media Max, so we'll se how long it lasts.
*Decided to check my phone before bed and I can't get a data connection any more...the salesman said they were actively blocking medianet data plans on these phones, looks like he may have been right.
Bummer. My old phone is a Tilt, and before that an 8525.
Manage your account online?
1) Go to https://www.wireless.att.com/olam/dashboardAction.olamexecute
2) Change device to something like the Shine or Vu
3) Change data plan to MediaNet Unlimited/Max
Doesn't require calling or otherwise lying to a person over the phone.
I can't say/promise this will work with the Fuze -- but it did with the Tilt.
I personally like AT&T's service, so I'm glad to pay an extra $10/month for internet service. YMMV so I respect others decision to pay less if the service isn't working well for you.
BBM-Lee said:
Manage your account online?
1) Go to https://www.wireless.att.com/olam/dashboardAction.olamexecute
2) Change device to something like the Shine or Vu
3) Change data plan to MediaNet Unlimited/Max
Doesn't require calling or otherwise lying to a person over the phone.
I can't say/promise this will work with the Fuze -- but it did with the Tilt.
I personally like AT&T's service, so I'm glad to pay an extra $10/month for internet service. YMMV so I respect others decision to pay less if the service isn't working well for you.
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I just checked this in my account options and switched my phone from the Tilt to a Samsung A117, but the MediaMax bundles/options aren't available. It still only lists PDA plans, with a minimum add-on of $30/month for unlimited data and $35/month minimum if you're looking for a bundled text option (200 message). Things aren't looking good if they do a check on my features when I upgrade to the Fuze. Has anybody else had their MediaMax taken away/replaced who switched to a Fuze?
This is odd but a nice surprise...after my data stopped working altogether last night I checked it again this afternoon when I had time and noticed it was back working again. I checked my account online and it still has MediaMax, so I'm not sure what my issue was.
If you have an old phone that is supposed to be on Media Max like SMT5600, put the SIM in that phone, make a call, and also open up a webpage.
Now try to go online account and see if you can change the dataplan.
If not call customer care and tell them you have decided to return the Fuze and are now back on your old phone and would like MediaMax put back on the way it was before.
That's what I did and it worked for me
If you all do actually change your pda data to media net. you WILL NOT recieve your rebate, for those that have already done it, kiss that rebate goodbye. For those who have not, wait till you get your rebate then do the sim swap data change.
georgi55 said:
If you have an old phone that is supposed to be on Media Max like SMT5600, put the SIM in that phone, make a call, and also open up a webpage.
Now try to go online account and see if you can change the dataplan.
If not call customer care and tell them you have decided to return the Fuze and are now back on your old phone and would like MediaMax put back on the way it was before.
That's what I did and it worked for me
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There not stupid, you have a 30 day return policy, cust care can see when you got it (its updated on your account) and if you have returned it, by the date of contract.
The same exact thing happened to me at the store. The rep. told me he was "leaving my account exactly as it is" and when I got home, I had no data plan attached. I angrily called care and demanded my Media Max plan back and was able to get it back but noticed the next day that my data plan seemed to be bottlenecked. In the course of calling tech support for help, they saw that I was using the FUZE, told me that I needed to change my plan for it to work, and then changed it. Low and behold, my FUZE is working as planned.
I may or may not try to switch back at some point to the MediaMax plan since I do have an old 3G handset lying around.
For those of you who are going to attempt to add an older phone IMEI to your account, make sure that your device is 3G capable or your account won't get the "UMTS Attach" feature which automatically gets added when you add a 3G IMEI.
i have a few different old phones lieing around and everytime i put my SIM card in one of those phones and visit the ATT website my device is automatically updated. However, i still can't enable media net. Does media net only work for the phones listed on the ATT site for media net?
Why is MediaMAX more desirable than the PDA + 200 text plan? Aren't both unlimited data and 200 text for $35 a month?
MediaMax is $20/month
You can get MediaMax with unlimited data and text for $35/month whereas the same with the PDA plan is $50/month
KD8DNS said:
If you all do actually change your pda data to media net. you WILL NOT recieve your rebate, for those that have already done it, kiss that rebate goodbye. For those who have not, wait till you get your rebate then do the sim swap data change.
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So basically what you are saying is, if your Media Max plan is taken away (and I do have one, using it on my current Treo 680 happily) when you begin using the Fuze you just have to suck up the fees for the high PDA data plan until you get your rebate back months later, then at that point stick the sim in another phone and try to switch it back?
Call me crazy, but I have a feeling that AT&T has implemented certain tracking features with this phone that were never present before, such as limiting internet access and being able to fully track usage and data plan automatically with this phone.
Reasoning:
1. I logged into my account online and where I usually see the feature "UMTS Attach", it was replaced with "Tracking Feature UMTS" from the date that I got the FUZE.
2. When I switched back to MediaMax instead of the PDA Personal Plan, my internet worked flawlessly until later on that day when I was getting bottlenecked speeds of 25 kbps max until I called care and re-added the PDA Personal plan.
3. HSDPA disabled by default and the normal reg. changes which would stick no longer function properly.
4. MUCH tighter feature control on this handset than on any handset prior to it: GPS doesn't even work until you download AT&T Navigator, TF3D is completely contstricted by AT&T customizations, Opera comes with AT&T proxies hidden buried in settings etc.
Overall, I think that AT&T has worked very closely with HTC on this phone in particular to reel in advanced users in an attempt to keep them in their walled garden.
Thoughts?
Godrockdj said:
So basically what you are saying is, if your Media Max plan is taken away (and I do have one, using it on my current Treo 680 happily) when you begin using the Fuze you just have to suck up the fees for the high PDA data plan until you get your rebate back months later, then at that point stick the sim in another phone and try to switch it back?
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What im saying is when you upgrade to ANY PDA, the condition of getting your rebate is the correct feature. I.E. Pda Personal. When the rebate department check's to make sure its still active and the rate hasn't changed as well as the feature then your rebate is processed. If any of the required criteria has changed you will get a postcard saying DENIED. You really need to read the conditions of the rebate witch is stated on the rebate itself.
As far as the Rep changing the feature, this is a gray area. The upgrade of activation WILL NOT allow you to proceed unless the PDA personal feature is added. So in case of upgrade this is why most of you are seeing media net taken off. The rep is required to tell you if a feature is going to be changed, however when it is changed the WSA (wireless service agreement) you sign before leaving states changes made. Calling and griping will get you no were, due to the fact it is impossible to change back to media net if there is a PDA tagged to the account.
So you have a option, keep the PDA personal feature (it works better than media net anyway) Or don't get a PDA. However, when you go do your upgrade, new line, add on whatever. Make sure you know what you are getting. You would not get a credit card without knowing the intrest rate first would you?
You can do the SIM swap trick but wait till you get the rebate.
As far as the feature tracking and control on the phone itself. For the love of god FLASH A ROM. Most senior members and ROM cookers that have ripped the stock rom apart have a general idea why im saying this. FLASH FLASH and FLASH some more. AT&T really did a number on this rom!!!!
iboj007 said:
Call me crazy, but I have a feeling that AT&T has implemented certain tracking features with this phone that were never present before, such as limiting internet access and being able to fully track usage and data plan automatically with this phone.
4. MUCH tighter feature control on this handset than on any handset prior to it: GPS doesn't even work until you download AT&T Navigator, TF3D is completely contstricted by AT&T customizations, Opera comes with AT&T proxies hidden buried in settings etc.
Thoughts?
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My GPS worked fine out of the box, as well as others who have done reviews.
I can help you!
pmcall said:
I bought a Fuze at no commitment today, and after I left the store, I noticed that the sales rep took off my MEdia Max 200 Bundle and replaced it with a PDA Plan. I had asked him not to touch my account.
So how can I get the MEdia Max bundle back? I have been poking around online in my account and can't seem to find a way. Any help would be appreciated.
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I am a store manager for an AT&T authorized retailer (private owned). PM me you email address and i will contact you there and i will switch everything over for you.
Hello, New to the forums and to the android OS. I bought my Nexus S recently (had a blackberry bold), called t-mo to switch me to the nexus s compatible data plan on jan 22nd. It is now Jan 26th and they still haven't gotten me data! I called several times, but all they tell me is that a ticket has been issued (on the 22nd) and that their hoping it can get resolved soon! My account is in perfect standing, I would like to know why their taking so long to hook me up to data...all I can use right now is wi-fi. just wondering if you guys have any Ideas whats happening on t-mo's side, or if you guys had a similar experience that would help me resolve this issue?
thanks in advance.
Check your apn settings. I never had to switch to internet plans even though they tell me. I just take my sim card out a put it in the phone and my internet works. I have done this from sidekicks, to androids to blackberries and more recently between WP7.
They always give me that line about having switching data plans but i never do. I am on an older plan that hasnt been around in like 1yr so Im not sure if its the newer plans.
garcia09 said:
Hello, New to the forums and to the android OS. I bought my Nexus S recently (had a blackberry bold), called t-mo to switch me to the nexus s compatible data plan on jan 22nd. It is now Jan 26th and they still haven't gotten me data! I called several times, but all they tell me is that a ticket has been issued (on the 22nd) and that their hoping it can get resolved soon! My account is in perfect standing, I would like to know why their taking so long to hook me up to data...all I can use right now is wi-fi. just wondering if you guys have any Ideas whats happening on t-mo's side, or if you guys had a similar experience that would help me resolve this issue?
thanks in advance.
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i've never had that problem with tmobile before, matter of fact they are usually more than happy to set you up with data there and then. When i got my account set up, they added data to my plan withing 15 minutes on the phone with them and then it started working maybe 30 mins right after that. No problems with tmobile on my side. They got the best customer service i ever witnessed for a phone company.
After about the 10th call (literally) they finally added data to my service. I tried to get an explanation but all the rep could tell me was; that her supervisor took the matter to upper division due to so many days with the issue. Enjoying my nexus s to its full capabilities now
651stp said:
i've never had that problem with tmobile before, matter of fact they are usually more than happy to set you up with data there and then. When i got my account set up, they added data to my plan withing 15 minutes on the phone with them and then it started working maybe 30 mins right after that. No problems with tmobile on my side. They got the best customer service i ever witnessed for a phone company.
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Ya, I actually just had an amazing experience. When I set up my account at BB, the rep there somehow set up my wife's line to start data on February 21st, a full month and two days after we got the phone. When we found this out we went to a Tmobile store and they fixed it right up. Cut to today, I realized my wife's phone was showing up under my name on caller ID so I went by a different tmobile store (we happened to be going to a different town the first time so we stopped by the most convenient location) and they told me there was something weird on my account: Apparently, we have free data until February 21st! So we're paying for 750minutes and unlimited texts!
Also, multiple reps looked at her phone noting how cool it was and how awesome it was that it had CyanogenMod on it. Then one of the reps showed me his G2 and his custom rom (can't remember what it was). I showed him mine and told him I had it overclocked to 1.5GHz and he asked to see quadrant....and then his jaw hit the floor. It was really refreshing after hearing the sprint reps I was used to not understanding what FroYo was...
Wayyy cooool! seems like we had the opposite problems. I had no data and you had free data!
Just to start this off, I'm not looking to rip Verizon. I have a family plan with just me and my wife on the contract. We have had VZW for 5 or 6 years plus and have been generally happy with them.
I switched jobs several months back and get no reception at work whatsoever. I leave and get a blast of texts everyday. I was ok with paying VZW's high prices for their superior coverage, but with no coverage at work, I would like to change carriers.
I'd like to move us both over to T-Mo, and I'm OK with paying the ETF on my wife's line since she has no problems, but since I'm changing due to no service at work, I'm very hesitant to pay an ETF on my line.
I've called multiple times, but they've offered no solution other than purchasing some expensive network extender.
My question is, do I just go to T-Mo and port my numbers and then tell VZW I'm only paying my wife's ETF, or do I call them first? I've never cancelled a phone contract before. How do these things usually work?
Thanks!
Anyone?!?!
rehughe said:
Anyone?!?!
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I am not a lawyer - but if you are having network coverage issues, you may be able to get out of the contract because there is no reception where you need it. I think it should be in your contract - don't expect it to be easy though. The company depends on you not doing enough followup.
You may have to go to their store and tell them that you don't get network.
Search google for "ehow How to Get Out of a Phone Contract" and you will be able to find a link that describes this scenario. I can't post the link due to my user account restrictions.
Good luck.
vikas.mishra said:
I am not a lawyer - but if you are having network coverage issues, you may be able to get out of the contract because there is no reception where you need it.
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My reception problem is similar. At home I get one bar of cell coverage and my 3G is at dialup speed (and I have a 4G phone), so most of my home data is on my wifi (yes, I have an "unlimited data" plan). When I complained to VZW they dropped $10 a month off my bill for a year. The year passed, and the reception remained dismal. So they offered an extender that relies on my cable service. What good is that? I already have VOIP, an the extender is useless if I'm at the neighbor's house or at the community pool.
IIWY, I'd just grind it out until the contract expires. That's what's going to happen anyway as VZW will drag out a resolution.
Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
PriTel03 said:
Up until yesterday I was receiving 4G signal in my entire town, inside and outside of buildings, but now it refuses to even try to connect at 4G. I thought maybe I had screwed up the radio partition when I flashed a new ROM, so I went back to stock recovery and stock ROM and did a factory reset and that didn't help. I called customer service and they, of course, have no idea what's going on. They've opened a network ticket to try and figure it out. But here's the kicker... I put a deactivated account, former post-paid SIM in my phone and it went straight to full 4G... I thought maybe my SIM was fried so I went to the local Verizon retailer and bought another one for $10... and I still only get 3G with my prepaid account.
This sounds clearly like a provisioning issue with my account, but they're not being very helpful on the phone. I asked the rep to remove the provisionings for 4G and then put them back on there but she kept making excuses on why she couldn't/shouldn't do it...
Anyone have similar issues or have any insight on whether it's my account, SIM cards or something else?
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I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
Roefastford said:
I have verizon prepaid but have no coverage here at home. I will check mine when I go to town later today. I would go to verizon corporate store and say fix it. Also a corporate store will usually not charge you for a sim card, now that was on post paid, but since your 4g isnt working I bet they would have swapped it out for free anyway prepaid or not, especially if you asked to speak to a manager I bet they would have for free for sure. When I switched from post paid to prepaid they just reactivated my same sim card I used on post paid. Another issue I had when I had post paid I had 2 accounts closed one opened another a month later the could not get a new nano sim card to register on my account for my m8 they actually had to reuse the nano sim that I had originally received with my phone when I got it new which was from the first post paid account. Maybe it has something to do with the nfc also because only the new sim cards can run nfc. I will post again after I find out later if my LTE is working.
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Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
PriTel03 said:
Oh don't even get me started on the troubles I had to go through to get this phone activated ! Every time they tried to activate my phone (and failed) I was charged $48 for the prepaid plan... only problem is that it doesn't reflect on my account. Basically they just took the money! I'm waiting another week to allow them to reverse the charges, before I file disputes with my credit card company.
I would've gone to a corporate store for a new SIM but the closest one is 50 miles away.
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I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
Roefastford said:
I went to town and my freaking data icon wont show at all but mobile data shows connected I tried airplane mode numerous times and rebooting and no go. I even changed my setting so mobile data icon shows at all times still no go, even changed my connection icons all back to verizon because I usually run the at&t style connection icons rebooted and still no mobile data icon. Tonight will try reflashing the viperone 1.8 rom if that does not fix it will try a back up where it did work if not that then try back up of a couple other roms I will also post on viperone forum see if any bugs reported on it.
If I were you I would be on with verizon and ask which one is the correct charge and ask for the authorization number that they have with your cr company then call cr company and have them remove all the extra charges I wouldnt wait letting verizon screw with your finances find which charges are unauthorized and get them removed by your cr company.
Yeah 50 miles sucks corporate for me here in Ohio is about 20 miles each way but I usually need to go to town for myself anyway.
Hey when you go to add money to your verizon prepaid account for up coming months buy from www.prepaidonline.com because you get discounts from them and pay less than buying direct from verizon plus prepaidonline never charges tax so there is a few dollars every month there alone. I save the taxes plus I get like a $2 or $2.50 loyalty discount which you can use on the next purchase so keep using it and every month no taxes on it plus that loyalty discount off every month too it adds up saves probably $5 a month or more off of purchasing through verizons web site or on phone.
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I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
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Yeah but you could save probably $5 a month this way and you can buy 3 gb's for $20 that lasts for 90 days. I weighed it out and it saves me money plus the money you add to buy the bridge data you earn loyalty rewards on also.
Yeah Barclay sucks I have them too but also have capital one too and they are much better. I use my paypal debit card for everything its backed up by my bank account with my paypal debit card I get 1% cash back on all charges made on it every month its free money. Paypal would have cancelled the charges or reversed them for me immediately. Barclay you have to fill out paperwork and mail it to them yeah they suck big time.
PriTel03 said:
I called my credit card company (Barclay) two days ago and they said to give Verizon at least 15 days to reverse the charges ... I might hit up the corporate store this weekend, because the false charges add up to over $150 . I think you're right, I don't see Verizon doing the right thing here, I wonder how many people they scam money from this way every day... One of the charges did get reversed, another was partially reversed (they mysteriously took $3 for themselves from it though), but there are still 3 other charges that need to be reversed.
As for going to prepaidonline.com, the only reason I wouldn't do that is because I'm signed up for the lowest plan and have it set to AutoPay which gives me a bonus 500mb of data, totaling 1GB on the $45 plan.
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I got my mobile data icon to show again, so I will check later this afternoon as I have to run errands in town later and there is LTE there all I"am showing here right now is 1x which is normal for here sometimes might show LTE but use any data at all and goes right to 1x. Will post later if my LTE is working.
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
Roefastford said:
My LTE seems to be working ok. I got 12mbps sure it's not at&t speeds and barely more than at&t's hspa which is as much as 8mbps but yeah it's LTE just verizon slow speeds lol. I think your problem must be your SIM card.
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It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
PriTel03 said:
It seems whatever "network ticket" they opened for me resolved the issue. They never called me like they said they would, but I bet it's probably because there wasn't a network issue at all but rather a provisioning issues like I kept telling them lol
Still need to get all my false charges reversed by Verizon though...
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Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
Roefastford said:
Good they at least got it working for you. They probably needed to reset your account and no one new how to do it. It was probably due to them still going through the changes of adding LTE to prepaid. I would get on them about the charges, are they completed or still pending ?
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Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
PriTel03 said:
Made it to a corporate store after work today, the lady that helped me remembered me from before and she remembered the ridiculous amounts of trouble we went through to get my phone activated. So it was nice to have someone that understood why I might be frustrated. I showed them my credit card and debit card statements. She sent in a request for me to get my money back. Sounds like it'll get resolved, sooner or later but hopefully sooner.
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At least your 4g is working and they have to refund the overcharges, just crazy they are taking so long.
I'm not sure if this is the right forum, so apologies in advance if it is.
My wife is currently with Sprint (has been for 14 years). To make a long story really short, she made the decision to switch to Verizon, due to some service issues, and billing issues, and she could get a better deal with Verizon. The problem we encountered was when they went to port the phone number, they couldn't, because it was with a local wireless provider. She has never been a subscriber of the local wireless provider. The only thing we could figure, was that Nextel and the local wireless provider were partnered together around the time my wife signed up with Sprint (around the same time as the whole sprint/nextel merger), and that this must have been the source of this.
So my question is, do we have any options on keeping her phone number? The closest thing I can come up with is if Sprint has some sort of service to simply hold a number and forward all calls/texts to another without providing cellular service, but I don't know if they do (kind of like a google voice number). Somehow, we can also switch to AT&T if there are any options along that route, but my wife doesn't want to use them.
Have you tried to cancel this by phoning up with Sprint? I am not from a country that uses Sprint so I'm just putting in my 2 cents here.