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Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?
whenemusattack said:
Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?
Click to expand...
Click to collapse
Well... if the phone still works, then you should flash it back to JH6 (2.1) before you send it to them just in case.
I would think it wouldn't even matter. That had nothing to do with you dropping the phone. It's still broken. You can do the one click back to JF6 if you can get USB debugging turned on though.
It doesn't matter. You dropping the phone has nothing to do with leaked firmware. This is why you party for insurance and a deductible, so you can make a claim.
Sent from my SAMSUNG-SGH-I897 using XDA App
its usually only warranty that doesnt cover phones that are hacked but hey you dropped it the digitizer didnt crack because of the leaked firmware right
I used to work for att and it doesn't matter. But keep in mind that if you ever have to do a claim again, turn your phone off and wait for a few hours and say that you lost it. That way you don't have to send it back when you receive the replacement.
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks for that little tip.
if you are paranoid just use odin to go back to stock...also do a master clear.
I'd wipe and flash to stick regardless. Just to play it safe.
Sent from my SAMSUNG-SGH-I897 using XDA App
How much is the deductible on our phone ?
torred said:
How much is the deductible on our phone ?
Click to expand...
Click to collapse
$125 for ours.
Alright so before you get to caught up in the title, let me explain myself. I have been doing some research on which phones that at&t and sammy would upgrade to ICS, the infuse was not one of them. The Galaxy S II Skyrocket however was one. I promptly looked up the cities that have at&t LTE, I was pleasantly surprised when I saw my city there. I remembered back to when I owned the awful Motorola Backflip. I hated it so much I used the warranty department at at&t to switch the Backflip out three times before being sent an HTC Aria the fourth time. I decided to try this with the infuse and this time the phone they were willing to supply me with was the Galaxy S II Skyrocket. I thought that sharing this may help some of you who want a phone that will definitely receive ICS. If your Infuse is still under warranty, call up at&t give them crap till they send you an infuse (repeat 3 times) and enjoy your skyrocket the 4th time!
anup111 said:
Alright so before you get to caught up in the title, let me explain myself. I have been doing some research on which phones that at&t and sammy would upgrade to ICS, the infuse was not one of them. The Galaxy S II Skyrocket however was one. I promptly looked up the cities that have at&t LTE, I was pleasantly surprised when I saw my city there. I remembered back to when I owned the awful Motorola Backflip. I hated it so much I used the warranty department at at&t to switch the Backflip out three times before being sent an HTC Aria the fourth time. I decided to try this with the infuse and this time the phone they were willing to supply me with was the Galaxy S II Skyrocket. I thought that sharing this may help some of you who want a phone that will definitely receive ICS. If your Infuse is still under warranty, call up at&t give them crap till they send you an infuse (repeat 3 times) and enjoy your skyrocket the 4th time!
Click to expand...
Click to collapse
Haha nice. I've been thinking about doing this but as I am not the main account holder, it probably will not work.
Sent from my GT-P7510 using Tapatalk
On a side note....there is no reason why this phone should not be upgraded to ICS. My has it...so she probably won't care, but I will!
Sent from my SGH-I897 using XDA App
I only had to do this one time. I bought a captivate for $1 back in aug 2011. I got bored with it. In Oct I decided to call att and tell them i had all kinds of problems with the captivate and that i did not want another one and asked them what they could do for me besides me cancel my service. She offered me an Atrix or a infuse. I got the infuse and didn't pay anything for it. I just sent my captivate back in once i received my infuse. You don't have to do multiple warranty exchanges, you have to be a good talker.
Sent from my SAMSUNG-SGH-I997 using xda premium
ive been having some connection troubles big time the past few days .. data just dropping for no reason and have to go in to airplane mode to reconnect
theROMinator said:
Haha nice. I've been thinking about doing this but as I am not the main account holder, it probably will not work.
Sent from my GT-P7510 using Tapatalk
Click to expand...
Click to collapse
You don't have to be the main account holder.
Sent from my SAMSUNG-SGH-I997 using xda premium
CheesyNutz said:
ive been having some connection troubles big time the past few days .. data just dropping for no reason and have to go in to airplane mode to reconnect
Click to expand...
Click to collapse
Volume button is sticking too, isn't it.
Sent from my SAMSUNG-SGH-I997 using xda premium
CheesyNutz said:
ive been having some connection troubles big time the past few days .. data just dropping for no reason and have to go in to airplane mode to reconnect
Click to expand...
Click to collapse
Well Odin already! Stop clogging the forums!
Sent from my SAMSUNG-SGH-I997 using Tapatalk
Normally, I would frown upon this but with as much as I absolutely HATE AT&T...Have Fun!
I wish i could do this, but I'm not the main account holder and they as for the MAH last 4 digits of their SSN when talking to them.
Under warranty is the 90 day thing right?
Sent from my SAMSUNG-SGH-I997 using XDA App
KingVekxin said:
Under warranty is the 90 day thing right?
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
The phone is under a 1 year warranty no matter what.
Sent from my SAMSUNG-SGH-I997 using xda premium
The warranty department figures it's easier to deal with lying by just giving in sometimes.
Pretty slick lol
So I called them and told them I was having touchscreen issues which is True I have been. They sent me over to At&t warranty to verify my issue, told them I've done a master reset, I've done recovery and everything, They then stated I was in warranty for a replacement so here comes another infuse. lol
Edit: You DO NOT need the account holders last SSC numbers to get a replacement. Tell them you have a question and they'll say sure I can help you with that, tell them your problem and they'll have to deal with helping you. I advice before you do this, you put stock firmware back on your phone, factory reset it before sending it back as well, Don't bother if your phone has physical damage or water damage as there Warranty exchange seems to be very serious and they will charge you $399 which is the total cost of the phone.
Axiomkid said:
So I called them and told them I was having touchscreen issues which is True I have been. They sent me over to At&t warranty to verify my issue, told them I've done a master reset, I've done recovery and everything, They then stated I was in warranty for a replacement so here comes another infuse. lol
Edit: You DO NOT need the account holders last SSC numbers to get a replacement. Tell them you have a question and they'll say sure I can help you with that, tell them your problem and they'll have to deal with helping you. I advice before you do this, you put stock firmware back on your phone, factory reset it before sending it back as well, Don't bother if your phone has physical damage or water damage as there Warranty exchange seems to be very serious and they will charge you $399 which is the total cost of the phone.
Click to expand...
Click to collapse
They must have changed the whole SSC number deal then, because the last time I filed a warranty claim, mind you this was 4 years ago, they were very persistent about getting that number before they would help me with anything.
*Edit* Is it a refurbished? or new?
shooter5635 said:
They must have changed the whole SSC number deal then, because the last time I filed a warranty claim, mind you this was 4 years ago, they were very persistent about getting that number before they would help me with anything.
*Edit* Is it a refurbished? or new?
Click to expand...
Click to collapse
Reconditioned, assuming it's refurbished.
He just got lucky. Every time i call i have to give the ssn, name on the account, ect.
Sent from my SAMSUNG-SGH-I997 using xda premium
tmease1 said:
He just got lucky. Every time i call i have to give the ssn, name on the account, ect.
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
They have asked me before I even asked the question, I just told them I don't know the last digits of the SSC but I just have a question and told them the problem I was having and they took care of it.
Edit: To save them time and yourself time, Tell them you have tried a factory reset and tried the recovery option built into the phone to try and fix your issue, They'll take you right to At&t Warranty Dept to see your options on getting another phone.
Axiomkid said:
They have asked me before I even asked the question, I just told them I don't know the last digits of the SSC but I just have a question and told them the problem I was having and they took care of it.
Edit: To save them time and yourself time, Tell them you have tried a factory reset and tried the recovery option built into the phone to try and fix your issue, They'll take you right to At&t Warranty Dept to see your options on getting another phone.
Click to expand...
Click to collapse
OK, sounds good.
I'm seriously considering trying to get a different phone. I love the infuse, but the support base for roms seems to be dropping off quickly.
shooter5635 said:
OK, sounds good.
I'm seriously considering trying to get a different phone. I love the infuse, but the support base for roms seems to be dropping off quickly.
Click to expand...
Click to collapse
Once we get an official expect to see better roms, Only a couple weeks till we see it.
Edit: I've been thru this process many times with T-Mobile and getting another phone, Refurbished phones are nothing compared to what you got now thats been used for months, Refurbished phones are phones used 30 days or less from purchase and when there brought back they cannot be sold as "New" anymore. Every refurbished phone I've ever gotten was in the upmost perfect condition.
So my WiFi signal is unreliable and I also get the "Restricted Access Changed" "preparing SIM" messages daily and was thinking about calling ATT for a warrantied refurb.
Problem is, my girlfriend dropped my naked HOX a couple weeks ago and I have a small, but deep ding/gouge on the top left corner of the phone about 1/3 the size of the front cam hole. It's just cosmetic, but probably obvious that it was dropped since it would need quite.an.impact to make a gouge as deep as it is.
Any experience with HTC warranty? Will they screw me
? I can't afford to get charged for the refurb.
PS, I did not dump the gf.
roscoejackson said:
So my WiFi signal is unreliable and I also get the "Restricted Access Changed" "preparing SIM" messages daily and was thinking about calling ATT for a warrantied refurb.
Problem is, my girlfriend dropped my naked HOX a couple weeks ago and I have a small, but deep ding/gouge on the top left corner of the phone about 1/3 the size of the front cam hole. It's just cosmetic, but probably obvious that it was dropped since it would need quite.an.impact to make a gouge as deep as it is.
Any experience with HTC warranty? Will they screw me
? I can't afford to get charged for the refurb.
PS, I did not dump the gf.
Click to expand...
Click to collapse
Only water damage will void a warranty for damage
if 95% of the phone is in good shape and the screen doesn't have any super noticeable scratches, one ding will not matter to at&t warranty. They replace the casing when the phone gets reconditioned anyway.
In fact, i tripped and tossed my phone tumbling down 20 sidewalk blocks. Other than some big gauges by the power button, it looked fine. I sent it back to at&t due to a dead pixel and they never said anything.
I had to send my Nexus One in because it would constantly heat up and reboot. It started happening after I dropped the phone and I let them know that I have kids so, yes, its been dropped. They ended up replacing the mainboard and I didn't have to pay a thing.
Sent from my HTC One X using xda app-developers app
My replacement is on its way. During phone call I just said there was no physical damage. I'm getting nervous about this as I cannot afford to pay if they void my warranty. Considering just refusing delivery of the replacement to avoid a bad outcome.
Anybody else with similar experience?
roscoejackson said:
PS, I did not dump the gf.
Click to expand...
Click to collapse
Honorable man!
Sent from my HTC One X using xda app-developers app
Phones are expected to have wear and tear and get dropped. This shouldn't worry you at all.
roscoejackson said:
My replacement is on its way. During phone call I just said there was no physical damage. I'm getting nervous about this as I cannot afford to pay if they void my warranty. Considering just refusing delivery of the replacement to avoid a bad outcome.
Anybody else with similar experience?
Click to expand...
Click to collapse
If they already shipped it back to you without discussing and cost, you should be free and clear of any monitary obligations. When I sent my N1 in I had to keep calling to see when it was coming back. Then one day I called and was told it was already in the mail. I asked how much it would be and they said that they would have called to confirm I wanted it fixed if I had to pay.
If the same holds true for you, awesome!!!
Sent from my HTC One X using xda app-developers app
I just got a replacement due to in call quality. Sounded like i was in a tunnel! On both ends! Everything was perfect when i returned it to the store, i was in my 30 days so i got a brand new 1. Only thing that concerns me is the bootloader said relocked. I hope at&t doest catch it!
Sent from my HTC One X using xda premium
Stupid question alert....Do they make you send the old one back??
Sent from my HTC One X using xda app-developers app
Yes unless you are reporting it lost or stolen. I have no idea if they ban the iemi on their network or not.
Interesting.. sure would be nice to have a spare X for development purposes... Banned imei or not.
Sent from my HTC One X using xda app-developers app
rpomponio said:
Interesting.. sure would be nice to have a spare X for development purposes... Banned imei or not.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Insurance fraud is also an issue. :-!
Well I'm not one to commit fraud.but I'm sure it wouldn't be the first time it has happend. Lol
Sent from my HTC One X using xda app-developers app
First off, this is a warranty claim (after 30 days) and not insurance claim. Also, it was done through ATT's advance exchange program where they send you out a refurb, then you send them back the defective phone. Once they receive it they determine whether or not warranty is void.
Anyway, I took the phone to a ATT warranty center today just to ask them if they thoughty.warranty would be void. The kid who worked there said it would be ok as long as the screen wasnt cracked. I'll take that with a grain of salt, though, as he seemed to be not so sharp.
good luck! Hope everything gets fixed up and doesn't cost you a dime!
Thought I'd update this old thread.
Mailed the unit back to ATT back in July. To make it worse, I retardedly dropped it unto a blue USPS mailbox around midnight on the most humid ~100 degree day if the year. I was ****ting bricks that the water damage sensor might go off from the extreme humidity.
Apparently it didn't, everything turned out ok and I have not heard from ATT since.
Sorry to bring up an old thread. I was wondering if you could provide a picture of the damage done to your phone. Thanks!
Hi
About a month ago my senny fell out of my training bag, and spent a night out in the rain. When I got it back, it seemed to work fine, until I discovered a few things:
I had to charge my phone 3 times a day
I could not hear the other person when I spoke to them in the phone
It does random shutdowns/reboots about ten times a day.
I have a insurance that follows my sim, and I'm thinking about returning it. If I return it, do I have to return to stock/s-on, and if I return it, what will they do with it? Fix it? Replace it? Send me another phone?
Thanks!
If they discover it's rooted they will deny your claim and blame rooting for the problem. So you have to go back to stock. Someone more knowledgeable about returning to stock can help you with that .but I'm positive it must be done .unfortunately .then it's up to your carrier to decide what to give for replacement. It could be another sensation, your sensation repaired, or another device they consider comparable. Likely it will be another sensation. Hope this helps. Best of luck to you!
Sent from my HTC Sensation using xda premium
InfinityFTW said:
Hi
About a month ago my senny fell out of my training bag, and spent a night out in the rain. When I got it back, it seemed to work fine, until I discovered a few things:
I had to charge my phone 3 times a day
I could not hear the other person when I spoke to them in the phone
It does random shutdowns/reboots about ten times a day.
I have a insurance that follows my sim, and I'm thinking about returning it. If I return it, do I have to return to stock/s-on, and if I return it, what will they do with it? Fix it? Replace it? Send me another phone?
Thanks!
Click to expand...
Click to collapse
I'm pretty certain they will not cover an damage whatsoever if there is evidence of water damage (meaning that little white moisture indicator turns red)
Doesn't matter what the damage is, they will deny warrenty due to water damage.
So unfortunately, you are probably screwed. You can call HTC or your phone company and ask (I'd leave out the part about rooting, even though there are many many reports of peopl ewho've sent a rooted phone in who got warrenty repairs no questions asked, but not with water damage) and quite frankly that's probably your best option right now. Get REAL answers, not our guesses.
But be prepared for them to say you have to buy a new device or pay for repairs out of pocket.
Sorry, bro.
Actually I had the same problem and By myself can change the digitalizer and the upper electronic without any problem, the process is so easy and Youtube is full of how-to videos.
I can reapir my sensation for 70 euros.
Skipjacks said:
I'm pretty certain they will not cover an damage whatsoever if there is evidence of water damage (meaning that little white moisture indicator turns red)
Doesn't matter what the damage is, they will deny warrenty due to water damage.
So unfortunately, you are probably screwed. You can call HTC or your phone company and ask (I'd leave out the part about rooting, even though there are many many reports of peopl ewho've sent a rooted phone in who got warrenty repairs no questions asked, but not with water damage) and quite frankly that's probably your best option right now. Get REAL answers, not our guesses.
But be prepared for them to say you have to buy a new device or pay for repairs out of pocket.
Sorry, bro.
Click to expand...
Click to collapse
I read on the internet that the insurance covered water damage, as long as it was not thrown in the sink or something.
Sent from my HTC Sensation using Tapatalk 2
realsis said:
If they discover it's rooted they will deny your claim and blame rooting for the problem. So you have to go back to stock. Someone more knowledgeable about returning to stock can help you with that .but I'm positive it must be done .unfortunately .then it's up to your carrier to decide what to give for replacement. It could be another sensation, your sensation repaired, or another device they consider comparable. Likely it will be another sensation. Hope this helps. Best of luck to you!
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Running an ruu is something i can do. But i feel a little uncomfortable with returning to Son. And also, the stickers is still white
Sent from my HTC Sensation using Tapatalk 2
InfinityFTW said:
. And also, the stickers is still white
Sent from my HTC Sensation using Tapatalk 2
Click to expand...
Click to collapse
Oh!? Then dont worry about what I said. If the sticker is white, its not water damaged as far as the warrenty is concerned.
Skipjacks said:
Oh!? Then dont worry about what I said. If the sticker is white, its not water damaged as far as the warrenty is concerned.
Click to expand...
Click to collapse
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
InfinityFTW said:
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
Click to expand...
Click to collapse
All it will take is a simple check of the boot loader and you're screwed. Besides, if they replace it or change the motherboard it'll be son anyway
Sent from my HTC galaxy nexus 4 running sense 5.6
InfinityFTW said:
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
Click to expand...
Click to collapse
After backing up data, just flash an RUU and follow the s-on guides carefully. I've done it several times for warranty repairs and never had a problem.
InfinityFTW said:
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
Click to expand...
Click to collapse
Step 5 of this method works flawlessly for me, Ive done it quite a few times
http://forum.xda-developers.com/showthread.php?t=1192300
I got her back to stock GB. Turning her in today. I wonder what will happen next Will they repair it, send me another sensation, or will they send me a corresponding device? Time will show
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
Click to expand...
Click to collapse
I got the insurance, but I have 8 year old twins so I did not want to take the chance of them messing it up when I was not looking.
I don't usually get the insurance cause the phone already comes with 1 year manufacture warranty so I just gotta make sure I don't drop it. And to your second question, yes its pretty easy going back to stock. Just download Odin and the stock ROM and follow the instructions. It will unroot your phoneand WIPE EVERYTHING. For some reason I lost my imei and I couldn't recover it so Verizon replaced the phone under warranty at no charge.
Sent from my SCH-I535 using xda app-developers app
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
We just need to hope best buy stays in business for that long.
Better and funnier than your tapatalk signature
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
Sent from my SCH-I535 using Tapatalk 2
salas2324 said:
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
Sent from my SCH-I535 using Tapatalk 2
No insurance. Never have, never will. Incredible money waster.
Sent from my SCH-I535 using Xparent ICS Tapatalk 2
husker_fan75 said:
No insurance. Never have, never will. Incredible money waster.
Sent from my SCH-I535 using Xparent ICS Tapatalk 2
Click to expand...
Click to collapse
You must be rich
Sent from my SCH-I535 using Tapatalk 2
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
They lied to you. I worked there for 3 years.
The phone goes out to a 3rd party company in Dallas, and that company ships you a refurbished model back that more than likely won't be 100% functional.
During that time of anywhere from 3 business days to 30, they make you take a "loaner phone" which they charge you for.
Don't believe me? Call 1-800-GEEKSQUAD or go into another BBY or call Customer Service and ask.
Refurb. Only time it is new is if the system (called STAR) states the 3rd party company has no refurbs to give. Which happens almost never.
See my convo w/ Adrynalyne here: http://forum.xda-developers.com/showthread.php?p=34666411#post34666411
Sometimes if you enroll into an autopay option with your bank and pay every month with your card, the bank will allow for some sort of deductible to pay for a new phone if something happens. I know mine does but I haven't looked into the fire print.
Sent from my SCH-I535 using xda app-developers app
I like the extended warranty since its only like $1 and some change a month. As for the insurance its nice to have, i don't care if the phone is refurbished or not as long as it works. My new phone had a nominal slow speed cpu and my refurb has a fast pvs so yay me!
Sent from my SCH-I535 using xda app-developers app
npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
Click to expand...
Click to collapse
I got it for the very reason I carry it case-less and in my pocket.
Skyllos said:
Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
Sent from my SCH-I535 using Tapatalk 2
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LOL, good luck with that. not to be a ****, but you will never get a new phone from them, unless they have tried EVERYTHING else first, including sending it out for repair 3 TIMES! (about a month per time) Yes, you will be charged for a loner as well, and yes, it will suck the big one. I would NOT recommend the best buy insurance to anyone. I ALWAYS pushed the carrier, even though it is more.
Source:
I worked for these R-Tards in Michigan for 4 years, all in the mobile dept. (can you tell i'm a little bitter?)
I have verizon insurance. It's expensive but I feel better with it. I also have the otterbox Defender case. I am ocd about scratches.
For going back to stock I personally always make sure I know how to put the phone back to the out of box state. It's really easy, just check out the guide in development sticky. Use the G1 Odin link, I think it still works.
Edit: for best buys black tie plan, I broke my Droid x a few years ago, had that plan. Took it in and it took them a month to figure out they couldn't repair it then walked over and got a new one off the shelf. Stupid in my opinion but you do get a new phone.
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The vzw insurance is priceless extends phone warranty until you upgrade to diff phone
Another thing unless u drop phone anything that goes wrong is covered in house
The only draw back it's a ***** getting a different device after multiple remans
You will get your due for an update crap
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Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
I got my phone from Sams club and got their square trade insurance through them. $100 for 2 years and only $50 deductible. But they don't cover water damage
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npro1464 said:
Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
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After extensive b.s. I finally got an s3x2 for $0.00 and had to buy cases protectors cover battery
Best phone owned until I find problems
Right now not looking for problems
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I have insurance and also a spare xperia play as a backup. Let's say I switched to my xperia play and they switch the insurance to it. Since there's probably no chance of them having that phone anymore would they upgrade me to a newer phone if I filed a claim? This could be a workaround to the no more upgrades on unlimited data lines
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