So my WiFi signal is unreliable and I also get the "Restricted Access Changed" "preparing SIM" messages daily and was thinking about calling ATT for a warrantied refurb.
Problem is, my girlfriend dropped my naked HOX a couple weeks ago and I have a small, but deep ding/gouge on the top left corner of the phone about 1/3 the size of the front cam hole. It's just cosmetic, but probably obvious that it was dropped since it would need quite.an.impact to make a gouge as deep as it is.
Any experience with HTC warranty? Will they screw me
? I can't afford to get charged for the refurb.
PS, I did not dump the gf.
roscoejackson said:
So my WiFi signal is unreliable and I also get the "Restricted Access Changed" "preparing SIM" messages daily and was thinking about calling ATT for a warrantied refurb.
Problem is, my girlfriend dropped my naked HOX a couple weeks ago and I have a small, but deep ding/gouge on the top left corner of the phone about 1/3 the size of the front cam hole. It's just cosmetic, but probably obvious that it was dropped since it would need quite.an.impact to make a gouge as deep as it is.
Any experience with HTC warranty? Will they screw me
? I can't afford to get charged for the refurb.
PS, I did not dump the gf.
Click to expand...
Click to collapse
Only water damage will void a warranty for damage
if 95% of the phone is in good shape and the screen doesn't have any super noticeable scratches, one ding will not matter to at&t warranty. They replace the casing when the phone gets reconditioned anyway.
In fact, i tripped and tossed my phone tumbling down 20 sidewalk blocks. Other than some big gauges by the power button, it looked fine. I sent it back to at&t due to a dead pixel and they never said anything.
I had to send my Nexus One in because it would constantly heat up and reboot. It started happening after I dropped the phone and I let them know that I have kids so, yes, its been dropped. They ended up replacing the mainboard and I didn't have to pay a thing.
Sent from my HTC One X using xda app-developers app
My replacement is on its way. During phone call I just said there was no physical damage. I'm getting nervous about this as I cannot afford to pay if they void my warranty. Considering just refusing delivery of the replacement to avoid a bad outcome.
Anybody else with similar experience?
roscoejackson said:
PS, I did not dump the gf.
Click to expand...
Click to collapse
Honorable man!
Sent from my HTC One X using xda app-developers app
Phones are expected to have wear and tear and get dropped. This shouldn't worry you at all.
roscoejackson said:
My replacement is on its way. During phone call I just said there was no physical damage. I'm getting nervous about this as I cannot afford to pay if they void my warranty. Considering just refusing delivery of the replacement to avoid a bad outcome.
Anybody else with similar experience?
Click to expand...
Click to collapse
If they already shipped it back to you without discussing and cost, you should be free and clear of any monitary obligations. When I sent my N1 in I had to keep calling to see when it was coming back. Then one day I called and was told it was already in the mail. I asked how much it would be and they said that they would have called to confirm I wanted it fixed if I had to pay.
If the same holds true for you, awesome!!!
Sent from my HTC One X using xda app-developers app
I just got a replacement due to in call quality. Sounded like i was in a tunnel! On both ends! Everything was perfect when i returned it to the store, i was in my 30 days so i got a brand new 1. Only thing that concerns me is the bootloader said relocked. I hope at&t doest catch it!
Sent from my HTC One X using xda premium
Stupid question alert....Do they make you send the old one back??
Sent from my HTC One X using xda app-developers app
Yes unless you are reporting it lost or stolen. I have no idea if they ban the iemi on their network or not.
Interesting.. sure would be nice to have a spare X for development purposes... Banned imei or not.
Sent from my HTC One X using xda app-developers app
rpomponio said:
Interesting.. sure would be nice to have a spare X for development purposes... Banned imei or not.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Insurance fraud is also an issue. :-!
Well I'm not one to commit fraud.but I'm sure it wouldn't be the first time it has happend. Lol
Sent from my HTC One X using xda app-developers app
First off, this is a warranty claim (after 30 days) and not insurance claim. Also, it was done through ATT's advance exchange program where they send you out a refurb, then you send them back the defective phone. Once they receive it they determine whether or not warranty is void.
Anyway, I took the phone to a ATT warranty center today just to ask them if they thoughty.warranty would be void. The kid who worked there said it would be ok as long as the screen wasnt cracked. I'll take that with a grain of salt, though, as he seemed to be not so sharp.
good luck! Hope everything gets fixed up and doesn't cost you a dime!
Thought I'd update this old thread.
Mailed the unit back to ATT back in July. To make it worse, I retardedly dropped it unto a blue USPS mailbox around midnight on the most humid ~100 degree day if the year. I was ****ting bricks that the water damage sensor might go off from the extreme humidity.
Apparently it didn't, everything turned out ok and I have not heard from ATT since.
Sorry to bring up an old thread. I was wondering if you could provide a picture of the damage done to your phone. Thanks!
Related
So I just got off the phone with three different tmo reps. I received today my THIRD phone, which had worse screen bleed than the one I have now so I put it right back into the back it came in to return. The first two reps told me they could offer a mytouch 4g, I said no, and that to just return the phone I received today since it was worse than what I already have.
The third rep, tech support, told me those are known issues and are NOT covered under warranty (this is an LG announcement to tmo). Screen bleed and data connection loss were the issues we discussed. They are known by LG and tmo and aren't under warranty so the store should not have warrantied it. She did say to just return the phone I received today. She also said that exchanging the phone over and over will not help anything because it's a software issue and the update would fix all issues, but no idea when that update would be coming.
Another interesting thing, she mentioned a batch of phones went out on exchange to customers WITH the update, but that those are all gone and the rest are the normal 2.2.2. Yeah, so I got off the phone just as confused as before I called.
That is bs.... screen bleed is a defect and it should be fixed... LG is taking the easy way out and saying it is not covered under warranty
Sent from my G2x
Just curious, have you gotten a refund for any of your replacements that you have sent back?
I did the same thing you did. I asked for a replacement and it turned out to be even worse than my original g2x. That was May 4th. I still haven't gotten a refund for the money I had to 'deposit' while I had both phones.
Every time I call they give me the runaround, saying that they just processed it or they just received it, or some other BS.
hypmatize said:
That is bs.... screen bleed is a defect and it should be fixed... LG is taking the easy way out and saying it is not covered under warranty
Sent from my G2x
Click to expand...
Click to collapse
noooooooooooo screen bleed is a software issue and it will be fixed with the OTA
i say we go to tmo and lg corporate offices with pitchforks and torches and demand an update and fixes no more of this crap ok who's with me.
I did not have to deposit anything when I warrantied the phone(s). I just went to a store, told them I have problems, and they warrantied it without question. This, according to tech support, is not supposed to happen because of the service announcement that LG sent to tmo.
Yes, the tech support rep swears the update will fix the screen bleed and data connection issues. I asked about any recall, etc.. and she didn't know what I was talking about. The word "Sensation" never came up in any conversation either, only the MyTouch 4G, I said hell no.
I thought I had a near perfect phone but I just noticed that there is dust under my screen... and I don't want to risk a replacement but DAMN it's annoying me...
Maybe after they get new (fixed hardware) batches with the gb update on them I will ask for a replacement.
Sent from my G2x
How can screen bleed be software related?
If the phone came with a cracked screen don't worry... the update will fix it!
Sent from my LG-P999 using XDA Premium App
If you want an exchange for the Sensation, go through corporate. I did and got mine shipped today. I should get it by Friday.
Sent from my LG-P999 using XDA App
What exactly did you say to corporate?
I'm getting a little nervous with all this recall talk...I really don't like any other phone tmo offers and my only other option would be to go back to the Iphone which I didn't want to do but oh well.
I'm also interested in knowing what was said for tmo to agree to swap out for the sensation. I've gone through 2 exchanges and I'll be damned if I will go through 2 more.
Sent from my LG-P999 using XDA Premium App
Beggars1923 said:
What exactly did you say to corporate?
Click to expand...
Click to collapse
Also would like to know.
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. An exec called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
hdxnickka said:
If the phone came with a cracked screen don't worry... the update will fix it!
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Haha I like ur style
Sent from my LG-P999 using XDA Premium App
Beggars1923 said:
What exactly did you say to corporate?
Click to expand...
Click to collapse
I just told the guy that called me that I was very unhappy with the way that Tmo has addressed the situation. I told him that the Mytouch 4g wasn't comparable and that I felt offended by being offered that phone. After that he went on to tell me why customer service didn't exchange for the sensation and what was going on with LG and Tmo regarding this phone. He then asked me if I would like the Sensation. I replied yes that was the only comparable phone. He then told me he'd send it out with no charge and that was it.
Sent from my LG-P999 using XDA App
That is NOT how my experience went. You got lucky.
Obviously it boils down to the rep you end up with...as soon as you hear something you don't like, conveniently get "disconnected" and call back
Hi
About a month ago my senny fell out of my training bag, and spent a night out in the rain. When I got it back, it seemed to work fine, until I discovered a few things:
I had to charge my phone 3 times a day
I could not hear the other person when I spoke to them in the phone
It does random shutdowns/reboots about ten times a day.
I have a insurance that follows my sim, and I'm thinking about returning it. If I return it, do I have to return to stock/s-on, and if I return it, what will they do with it? Fix it? Replace it? Send me another phone?
Thanks!
If they discover it's rooted they will deny your claim and blame rooting for the problem. So you have to go back to stock. Someone more knowledgeable about returning to stock can help you with that .but I'm positive it must be done .unfortunately .then it's up to your carrier to decide what to give for replacement. It could be another sensation, your sensation repaired, or another device they consider comparable. Likely it will be another sensation. Hope this helps. Best of luck to you!
Sent from my HTC Sensation using xda premium
InfinityFTW said:
Hi
About a month ago my senny fell out of my training bag, and spent a night out in the rain. When I got it back, it seemed to work fine, until I discovered a few things:
I had to charge my phone 3 times a day
I could not hear the other person when I spoke to them in the phone
It does random shutdowns/reboots about ten times a day.
I have a insurance that follows my sim, and I'm thinking about returning it. If I return it, do I have to return to stock/s-on, and if I return it, what will they do with it? Fix it? Replace it? Send me another phone?
Thanks!
Click to expand...
Click to collapse
I'm pretty certain they will not cover an damage whatsoever if there is evidence of water damage (meaning that little white moisture indicator turns red)
Doesn't matter what the damage is, they will deny warrenty due to water damage.
So unfortunately, you are probably screwed. You can call HTC or your phone company and ask (I'd leave out the part about rooting, even though there are many many reports of peopl ewho've sent a rooted phone in who got warrenty repairs no questions asked, but not with water damage) and quite frankly that's probably your best option right now. Get REAL answers, not our guesses.
But be prepared for them to say you have to buy a new device or pay for repairs out of pocket.
Sorry, bro.
Actually I had the same problem and By myself can change the digitalizer and the upper electronic without any problem, the process is so easy and Youtube is full of how-to videos.
I can reapir my sensation for 70 euros.
Skipjacks said:
I'm pretty certain they will not cover an damage whatsoever if there is evidence of water damage (meaning that little white moisture indicator turns red)
Doesn't matter what the damage is, they will deny warrenty due to water damage.
So unfortunately, you are probably screwed. You can call HTC or your phone company and ask (I'd leave out the part about rooting, even though there are many many reports of peopl ewho've sent a rooted phone in who got warrenty repairs no questions asked, but not with water damage) and quite frankly that's probably your best option right now. Get REAL answers, not our guesses.
But be prepared for them to say you have to buy a new device or pay for repairs out of pocket.
Sorry, bro.
Click to expand...
Click to collapse
I read on the internet that the insurance covered water damage, as long as it was not thrown in the sink or something.
Sent from my HTC Sensation using Tapatalk 2
realsis said:
If they discover it's rooted they will deny your claim and blame rooting for the problem. So you have to go back to stock. Someone more knowledgeable about returning to stock can help you with that .but I'm positive it must be done .unfortunately .then it's up to your carrier to decide what to give for replacement. It could be another sensation, your sensation repaired, or another device they consider comparable. Likely it will be another sensation. Hope this helps. Best of luck to you!
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Running an ruu is something i can do. But i feel a little uncomfortable with returning to Son. And also, the stickers is still white
Sent from my HTC Sensation using Tapatalk 2
InfinityFTW said:
. And also, the stickers is still white
Sent from my HTC Sensation using Tapatalk 2
Click to expand...
Click to collapse
Oh!? Then dont worry about what I said. If the sticker is white, its not water damaged as far as the warrenty is concerned.
Skipjacks said:
Oh!? Then dont worry about what I said. If the sticker is white, its not water damaged as far as the warrenty is concerned.
Click to expand...
Click to collapse
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
InfinityFTW said:
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
Click to expand...
Click to collapse
All it will take is a simple check of the boot loader and you're screwed. Besides, if they replace it or change the motherboard it'll be son anyway
Sent from my HTC galaxy nexus 4 running sense 5.6
InfinityFTW said:
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
Click to expand...
Click to collapse
After backing up data, just flash an RUU and follow the s-on guides carefully. I've done it several times for warranty repairs and never had a problem.
InfinityFTW said:
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
Click to expand...
Click to collapse
Step 5 of this method works flawlessly for me, Ive done it quite a few times
http://forum.xda-developers.com/showthread.php?t=1192300
I got her back to stock GB. Turning her in today. I wonder what will happen next Will they repair it, send me another sensation, or will they send me a corresponding device? Time will show
I've sent my phone in to Htc for repair 4 times because every time it comes back to me it has new physical damage done by the repair engineers. I just got my phone back yesterday after it was showing some white lines across the screen but they weren't able to see the damage, now i'm asking for a replacement. I'm totally frustrated with this, its been going on for over a month now.Is there anything i can do to convince them to give me a new phone? Has this happened to anyone else?
lonegunman0 said:
I've sent my phone in to Htc for repair 4 times because every time it comes back to me it has new physical damage done by the repair engineers. I just got my phone back yesterday after it was showing some white lines across the screen but they weren't able to see the damage, now i'm asking for a replacement. I'm totally frustrated with this, its been going on for over a month now.Is there anything i can do to convince them to give me a new phone? Has this happened to anyone else?
Click to expand...
Click to collapse
That's why i try to never send the phone to "assistance". It happened 3 years ago with my nokia. I was forced to send it back 6 times!! Every time is came back with various damages made by stupid repair engineers. The 6th time, after talking with the "boss" of the offcial repair center, he was able to get me a replacement. But guess what. The re-used the same plastic cover they opened and slaughtered for months..half victory, but phone cover full of aesthetic damages...
addsfsds said:
That's why i try to never send the phone to "assistance". It happened 3 years ago with my nokia. I was forced to send it back 6 times!! Every time is came back with various damages made by stupid repair engineers. The 6th time, after talking with the "boss" of the offcial repair center, he was able to get me a replacement. But guess what. The re-used the same plastic cover they opened and slaughtered for months..half victory, but phone cover full of aesthetic damages...
Click to expand...
Click to collapse
Yeah I won't send it in again unless they give me replacement.
I was thinking of getting insurance and claiming after a few weeks.
Sent from my HTC One S using xda app-developers app
Yep I wouldn't trust them, after I bricked my sensation I tryed calling HTC to see if they could repair it but they wouldn't give me a quote or even a ball park figure, they wouldn't even give me a eta on how long it would take. The only thing they told me that the postage would be free. I never sent it in the end lol. Silly ****ers
Sent from my HTC One S using xda app-developers app
blackcell1 said:
Yep I wouldn't trust them, after I bricked my sensation I tryed calling HTC to see if they could repair it but they wouldn't give me a quote or even a ball park figure, they wouldn't even give me a eta on how long it would take. The only thing they told me that the postage would be free. I never sent it in the end lol. Silly ****ers
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
How did you manage to brick your Sensation? lol
After trying s-off it lost its imei number and reading stupid tutorials on how to fix it and me being very impatient it went south for the winter here's a pro tip for you guys, if the guides not on xda, don't use it. It worked out in the end tho, my gf took it to the shop that I got it from and cried for a bit and they replaced it for an XE
Sent from my HTC One S using xda app-developers app
mine came back with a scratch once, was fine the second time
If HTC don't give me a replacement would contacting T-Mobile be of any help?
Sent from my HTC One S using xda app-developers app
well that's why they let you unlock the bootloader via htcdec so they know that you've voided your warranty. its worth ago giving t-mobile a call but i wouldn't be holding my breath.
I was told by them through email is that if u can get the phone back to stock with locked bootloader and everything is still working warranty is still intact I was gonna send in my 1s for Chipping but didn't their customers service sucks never buying another HTC
--------------
If you are new to xda please watch this video it'll help you out )
https://www.youtube.com/watch?v=JmvCpR45LKA&feature=youtube_gdata_player
Ok so HTC say that my issue 'colour banding' is a common LCD problem and they can't give me a replacement handset. So is there way to fix this myself?
Sent from my HTC One S using xda app-developers app
display ic jumper for htc one x
Please my htc one x does not display and it doesn't light up either I need a jumper for the display ic and backlight inductor or suitable alternatives cos d ic of htc one is not sold singly in my area. Please can any one help?
Isn't the one s screen a AMOLED display?
Sent from my HTC Desire C using xda app-developers app
Or just yolo it like I did and break off a SIM tray pin. Then they will be forced to give you a new phone or motherboard.
They sent me what appeared to be a brand new phone, locked bootlaoder, no scratches, no dents, damage. with new water damage stickers stickers and new IMEI Number. Or I just got lucky....
EDIT: IN NO WAY AM I RECOMMENDING YOU CAUSE PHYSICAL DAMAGE TO YOUR DEVICE.
darrelflin said:
Please my htc one x does not display and it doesn't light up either I need a jumper for the display ic and backlight inductor or suitable alternatives cos d ic of htc one is not sold singly in my area. Please can any one help?
Click to expand...
Click to collapse
This is the the one s forum, you should've posted under the one x forum. Also the one s has a super amoled screen whereas the one x has a super lcd 2 screen.
if you have insurance with tmo, then just claim it as lost. You're not going to get a new phone when they have hundred of refurb'd ONE S' they could give you.
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
Click to expand...
Click to collapse
I got the insurance, but I have 8 year old twins so I did not want to take the chance of them messing it up when I was not looking.
I don't usually get the insurance cause the phone already comes with 1 year manufacture warranty so I just gotta make sure I don't drop it. And to your second question, yes its pretty easy going back to stock. Just download Odin and the stock ROM and follow the instructions. It will unroot your phoneand WIPE EVERYTHING. For some reason I lost my imei and I couldn't recover it so Verizon replaced the phone under warranty at no charge.
Sent from my SCH-I535 using xda app-developers app
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
We just need to hope best buy stays in business for that long.
Better and funnier than your tapatalk signature
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
Sent from my SCH-I535 using Tapatalk 2
salas2324 said:
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
Sent from my SCH-I535 using Tapatalk 2
No insurance. Never have, never will. Incredible money waster.
Sent from my SCH-I535 using Xparent ICS Tapatalk 2
husker_fan75 said:
No insurance. Never have, never will. Incredible money waster.
Sent from my SCH-I535 using Xparent ICS Tapatalk 2
Click to expand...
Click to collapse
You must be rich
Sent from my SCH-I535 using Tapatalk 2
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
They lied to you. I worked there for 3 years.
The phone goes out to a 3rd party company in Dallas, and that company ships you a refurbished model back that more than likely won't be 100% functional.
During that time of anywhere from 3 business days to 30, they make you take a "loaner phone" which they charge you for.
Don't believe me? Call 1-800-GEEKSQUAD or go into another BBY or call Customer Service and ask.
Refurb. Only time it is new is if the system (called STAR) states the 3rd party company has no refurbs to give. Which happens almost never.
See my convo w/ Adrynalyne here: http://forum.xda-developers.com/showthread.php?p=34666411#post34666411
Sometimes if you enroll into an autopay option with your bank and pay every month with your card, the bank will allow for some sort of deductible to pay for a new phone if something happens. I know mine does but I haven't looked into the fire print.
Sent from my SCH-I535 using xda app-developers app
I like the extended warranty since its only like $1 and some change a month. As for the insurance its nice to have, i don't care if the phone is refurbished or not as long as it works. My new phone had a nominal slow speed cpu and my refurb has a fast pvs so yay me!
Sent from my SCH-I535 using xda app-developers app
npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
Click to expand...
Click to collapse
I got it for the very reason I carry it case-less and in my pocket.
Skyllos said:
Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
LOL, good luck with that. not to be a ****, but you will never get a new phone from them, unless they have tried EVERYTHING else first, including sending it out for repair 3 TIMES! (about a month per time) Yes, you will be charged for a loner as well, and yes, it will suck the big one. I would NOT recommend the best buy insurance to anyone. I ALWAYS pushed the carrier, even though it is more.
Source:
I worked for these R-Tards in Michigan for 4 years, all in the mobile dept. (can you tell i'm a little bitter?)
I have verizon insurance. It's expensive but I feel better with it. I also have the otterbox Defender case. I am ocd about scratches.
For going back to stock I personally always make sure I know how to put the phone back to the out of box state. It's really easy, just check out the guide in development sticky. Use the G1 Odin link, I think it still works.
Edit: for best buys black tie plan, I broke my Droid x a few years ago, had that plan. Took it in and it took them a month to figure out they couldn't repair it then walked over and got a new one off the shelf. Stupid in my opinion but you do get a new phone.
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The vzw insurance is priceless extends phone warranty until you upgrade to diff phone
Another thing unless u drop phone anything that goes wrong is covered in house
The only draw back it's a ***** getting a different device after multiple remans
You will get your due for an update crap
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Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
I got my phone from Sams club and got their square trade insurance through them. $100 for 2 years and only $50 deductible. But they don't cover water damage
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npro1464 said:
Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
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After extensive b.s. I finally got an s3x2 for $0.00 and had to buy cases protectors cover battery
Best phone owned until I find problems
Right now not looking for problems
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I have insurance and also a spare xperia play as a backup. Let's say I switched to my xperia play and they switch the insurance to it. Since there's probably no chance of them having that phone anymore would they upgrade me to a newer phone if I filed a claim? This could be a workaround to the no more upgrades on unlimited data lines
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So. I bricked my phone when I ruu'd back to the 2.20 update and took the 3.18 OTA update. It bricked my phone because I was rooted with s-on. I called AT&T's warranty center and told my phone stopped working after I performed an update and they sent me a new one. What are the chances that they'll actually know that my phone was rooted? Has anyone else gone through this?
marcur12 said:
So. I bricked my phone when I ruu'd back to the 2.20 update and took the 3.18 OTA update. It bricked my phone because I was rooted with s-on. I called AT&T's warranty center and told my phone stopped working after I performed an update and they sent me a new one. What are the chances that they'll actually know that my phone was rooted? Has anyone else gone through this?
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If it doesn't turn on at all they won't be able to tell because, well, they can't turn it on.
I'm just guessing but you might be committing some kind of fraud in doing that?
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I bricked my old one x by flashing ice cold jelly RIM meant for the international one x. And I called Rogers and they sent me a new one as my old one x won't turn on. Its been a year now and no calls, no fees, nothing.
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While AT&T technically reserves the right to refuse warranty service due to modification of the phone; in actual practice I have yet to see a report of them actually doing that. Many folks here have returned rooted and bootloader unlocked phones (even running custom ROMs) for various hardware defects (with the screen still able to turn on, and therefore not difficult to tell it was rooted), with no issue.
That said, I'm usually not a fan of making a warranty claim for a brick resulting from your own lack of research. But the case of SuperCID and OTA/RUU shouldn't be bricking people's phones (its not clear why it does), so its a bit of a gray area, and I'd personally on the fence about calling it fraud (leaning to the side of "not fraud").
I will say this about AT&T warranty. They really don't deal with software. In fact they recieve 5,000 phones that are not really broken. They have a simple check system and if everything passes, then they give you a new phone. Even though I was not in the warranty department, I transferred a lot people there.
Back to the subject, if you tell them you tried to update it and it did not work, most likely they will replace it. As long as it is not water damaged and was not physically tampered with.
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Herc08 said:
I will say this about AT&T warranty. They really don't deal with software. In fact they recieve 5,000 phones that are not really broken. They have a simple check system and if everything passes, then they give you a new phone. Even though I was not in the warranty department, I transferred a lot people there.
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5000 phones in a month? In a week?
Very informative, nonetheless. Thanks for the post.
No worries. Since I didn't sign a contract I can talk about it as much as I want . The reason for this is because reps do not fully troubleshoot. As a tech support rep, I made sure to rarely transfer, because it coudld be something as small as a setting
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I wouldn't say this is fraud at all. The rep on the phone asked me if the phone had any physical or water damage. He said nothing about software modification and if he did, I would have been honest with him. The bricked phone itself was in excellent condition even after 8 months of use. I've always been good at maintaining my phones in the past. If anything, they could use the phone for parts or something.
I did receive my replacement phone yesterday in the mail. I sent out my bricked phone today.
Technically with Google and HTC both having tracking software buried in stock os a real phone software egineer can prolly tell just by punching up your imei what's going on. I did tech support for blackberry business (worst phn in my opinion) and it was possible to pull up there home screen and guide them through setting up stuff. I know some people that do att warranty and they tell me they have never in there location made phone out of warranty from software only physical damage and water strip detector.
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