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Brick and no insurance

I hadn't bricked. Just A question. If I brick my phone with gb and I don't have the insurance, they won't replace it right?
Sent from my ADR6400L using XDA App

Depends on how you bricked it. Technically software updates still would allow warranty repair (as far as I'm aware). But there are rooters who start rooting without really knowing what they are doing and brick their phones. Obviously when they go in asking for a new phone Verizon has no proof to what happened and usually honors that warranty. I could never do this in my right mind. But if I bricked my device through an update that wasn't my fault (say the recent Thunderbolt GB bricks), I'd collect warranty. There is no way for them to prove that you were rooting so they usually honor it.

My guess is no, but its worth a shot.

BigMcGuire said:
Depends on how you bricked it. Technically software updates still would allow warranty repair (as far as I'm aware). But there are rooters who start rooting without really knowing what they are doing and brick their phones. Obviously when they go in asking for a new phone Verizon has no proof to what happened and usually honors that warranty. I could never do this in my right mind. But if I bricked my device through an update that wasn't my fault (say the recent Thunderbolt GB bricks), I'd collect warranty. There is no way for them to prove that you were rooting so they usually honor it.
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+1
If you flash something leaked/unauthorized its not covered. If an official ota (once it's pushed) bricks you, then it's covered. Keep in mind if you trick somebody @ Verizon and get them to replace it, they may not know the truth but HTC will once its sent to them. These things hurt the root community in the long run.
Sent from my ThunderBolt using Tapatalk

They will cover it. I've sent back phones still rooted rom'd evrrythig. They don't care!
They do not take the time to check what your running they just wipe the phone right away. Myself and several others have sent back phones without spending the time to put back the stock rom. Just go for it!!!!

I would just get insurance if your rooted. It seems there is no rhyme or reason when or if the phone will brick.

If you run into a particularly stubborn rep who keeps pressuring you for answers, or specifically asking if you have installed anything on it, just keep shrugging your shoulders as if you have no clue. Be natural about it, and just say it started doing this on its own out of the blue. Because they obviously cant tell if you did anything they'll have no choice but to give you another.
I dont think HTC will mind getting back a bricked phone from rooting, because they know 90% of the reason you bought the HTC in the first place was because it has a strong rooting community. They'd rather keep people interested in their phones than the occasional brick they have to replace, which they will just use for parts or whatever anyway.

mcmillanje said:
+1
If you flash something leaked/unauthorized its not covered. If an official ota (once it's pushed) bricks you, then it's covered. Keep in mind if you trick somebody @ Verizon and get them to replace it, they may not know the truth but HTC will once its sent to them. These things hurt the root community in the long run.
Sent from my ThunderBolt using Tapatalk
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This is the right answer. If you bricked it via your own doing (read hacking and screw something up or it bricks from an experimental radio that was leaked) and return it as defective, that's kinda like opening up a can of Coke at the grocery store, drinking it, and then sitting it on a shelf and not buying it. Nobody will probably see you and you probably won't get caught. But it's wrong.
If an OTA from Verizon bricked it, then return it.
But before you resort to either of the above answers, talk to some people here (or in IRC) first. You can probably fix it and probably won't need to return it.

My Droid X was covered when the Gingerbread OTA bricked it, but I couldn't have had it covered if I rooted it and was installing a custom ROM.

You will not able get replacement without insurance and you will end up pay full amount cost of TB for the replacement. sucks

chrootz said:
You will not able get replacement without insurance and you will end up pay full amount cost of TB for the replacement. sucks
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Haha. I'm laughing. Not true.

thx guys

They probably wouldn't know.

dalrym05 said:
Haha. I'm laughing. Not true.
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They have a new policy now, if you send back a phone that would not have been covered under warranty, the tech at the warehouse will take pictures and email them to you as proof.
They will then proceed to charge you up to $300 on your bill. Non-negotiable, non-refundable.
Sent from my ThunderBolt using Tapatalk

mcmillanje said:
They have a new policy now, if you send back a phone that would not have been covered under warranty, the tech at the warehouse will take pictures and email them to you as proof.
They will then proceed to charge you up to $300 on your bill. Non-negotiable, non-refundable.
Sent from my ThunderBolt using Tapatalk
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I sent a phone in due to random reboots. Show me how they would know the difference if unrooted. /sarcasm
People just unroot your phone before taking it anywhere or sending it anywhere.
Sent from my ThunderBolt using XDA App

mcmillanje said:
They have a new policy now, if you send back a phone that would not have been covered under warranty, the tech at the warehouse will take pictures and email them to you as proof.
They will then proceed to charge you up to $300 on your bill. Non-negotiable, non-refundable.
Sent from my ThunderBolt using Tapatalk
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And now I'm laughing even harder! My chest hurts. I think yo guys gave me a heartattack.

Jaxidian said:
This is the right answer. If you bricked it via your own doing (read hacking and screw something up or it bricks from an experimental radio that was leaked) and return it as defective, that's kinda like opening up a can of Coke at the grocery store, drinking it, and then sitting it on a shelf and not buying it. Nobody will probably see you and you probably won't get caught. But it's wrong.
If an OTA from Verizon bricked it, then return it.
But before you resort to either of the above answers, talk to some people here (or in IRC) first. You can probably fix it and probably won't need to return it.
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I couldn't agree with you more. Too many people abusing the root process. You chose to root your phone. You knew what the consequences could be. But YOU decide to return it for warranty when you screwed it up? *sigh*
This is why manufacturers have to modify their return policies to something rediculous.

Good luck.
dalrym05 said:
Haha. I'm laughing. Not true.
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Did i just brick my phone?

I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.

Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App

and1kar said:
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
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Nope i used the tmous 1.50.

I am pretty sure you forgot to run the RUU, and sadly yes I have to inform you that it is bricked :/

xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
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Sounds like you bricked it, yes :s

Thanks for the replies guys.

Since i got it from craigslist my only hope is paying htc to repair it i'm assuming?

It should still be covered by the original warranty right?

LooieENG said:
It should still be covered by the original warranty right?
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Just got off the phone with HTC. It is still covered under their warranty. Hopefully since all my void stickers in good standing, I have no physical damage, was able to get the CID back to Tmous and the write secureflag3 went through, there will be no reason to deny it. Here is hoping! I think EXT4 recovery is still on there though. Hopefully it will be so bricked that they will have to reset it and reload the software to be able to do anything with it

Hope you manage to get it fixed!
A question, I have yet to root my XE, but is SUPERCID a must on a sim free phone if you want to flash roms?

the fact is that if it is so bricked that it won't turn on at all they won't check it further. many members achieved to get a new phone as replacement

Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty

bonesy said:
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
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I definitely didnt mention xda or flashing roms or anything, and I told them i received it as an anniversary gift (even though i really did get it from craigslist). Told them i rebooted the phone and it just never came back on. Which really is what happened while leaving out a few details lol.

I wonder what would them HTC guys think if they are already among us

same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
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Click to collapse

poktangju said:
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
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From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went. I have read some HORROR stories about people sending there phone to HTC and it become missing in action for MONTHS. I really pray to christ that does not happen to me.
O/T a little bit, but how come with just about any other "thing" in life a warranty is good and is tied to the object and not to the person. Even though i got this phone off of craigslist, why should that have ANYTHING to do with it. The phone is the phone and the warranty is the warranty regardless of whose possession it is in. I just don't think tmobile should be able to do that. Also i think it's BS that if you buy a brand new phone and it breaks 2 days later, they give you a refurb and not a new one. How do they get away with this ****!

i think im gonna take my chances as well...the person i talked to at htc did say that if the damages were caused by me then i would have a choice to pay them to fix if not i would have to pay $35 to get the phone back...so this could end up costing the shipping to send phone and the $35 to get the phone back.
xsteven77x said:
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went.
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Just wondering how this has progressed. Did you send your phone to HTC? Did they say what the potential repair costs could be?

Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!

did you get your phone back?
xsteven77x said:
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
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Replacement to mt4g by T-mobile?

Hey all,
I've been a long time lurker on these forums and I've noticed quite a few people upgrading to the Sensation. From what I can tell, there's a way to get a FREE Sensation by sending your mt4g to T-Mobile for repairs since HTC no longer makes the mt4g. Is this correct? I asked a T-mo customer service rep and she said it isn't true. Of course, she could have been told to tell customers that so we don't all suddenly break our phones and have a new more expensive phone given to us.
If this is true, how can I return a phone after I've rooted it? I've seen various guides on how to return to stock and put s-on back. Would this be enough to get passed the voided warranty issue of a rooted phone?
What if my mt4g is actually in 100% working condition? Is there a safe way to damage it just enough to warrant a replacement?
Thanks, all! Sorry if this was posted in the wrong area.

Becareful because sometimes they send you the Mytouch.. LG version

Yeah, I read about that too. I would tell them up front that I will not accept a downgrade but require a phone of equal or greater value. I'm used to crappy service from these big companies and have found that if you make a big deal out of something, they'll do anything they can to shut you up.

only a few lucky people have gotten the Sensation as a replacement... :/
it kinda depends on whether you get a good rep or not... if you get a bad one.. well good luck with that... lol
as far as bricking... i guess you could always flash a Radio or some system file not made for this device... but be careful with that

Thanks for the reply, S, but I never mentioned bricking in my post lol.
So it looks like the only two devices that are given as replacements are the Sensation and the LG mt4g, right?
Now to my final question; how do you purposely cause your phone to malfunction so T-mo will have to replace it while not voiding your warranty? My guess is to press one of the hardware keys hard enough so it gets stuck. Probably the track pad since I've read reports of people getting theirs stuck. Worst case scenario here is that your phone has no track pad, but who uses that on their mt4g anyway?

Novarox said:
Thanks for the reply, S, but I never mentioned bricking in my post lol.
So it looks like the only two devices that are given as replacements are the Sensation and the LG mt4g, right?
Now to my final question; how do you purposely cause your phone to malfunction so T-mo will have to replace it while not voiding your warranty? My guess is to press one of the hardware keys hard enough so it gets stuck. Probably the track pad since I've read reports of people getting theirs stuck. Worst case scenario here is that your phone has no track pad, but who uses that on their mt4g anyway?
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Uuuh, that's what saranhai was referring to. Reread his post.

be careful, I think in your situation it would be best to report it lost. Personally, my wife lost her phone and they were going to send us an LG phone, but I said no way. It is the MT4G or a better phone. I also told them that my contract is up in a few months and will leave if i get an LG. They said they will call me back today.

estallings15 said:
Uuuh, that's what saranhai was referring to. Reread his post.
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He suggested I brick my phone which would imply I rooted my phone which would in turn void my warranty.
oak25 said:
be careful, I think in your situation it would be best to report it lost. Personally, my wife lost her phone and they were going to send us an LG phone, but I said no way. It is the MT4G or a better phone. I also told them that my contract is up in a few months and will leave if i get an LG. They said they will call me back today.
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Correct me if I'm wrong but don't you get charged a little over $100 if you report your phone as lost or stolen?

Novarox said:
He suggested I brick my phone which would imply I rooted my phone which would in turn void my warranty.
Correct me if I'm wrong but don't you get charged a little over $100 if you report your phone as lost or stolen?
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Yes $130. Oh, if it is a malfunction you do not pay right?

Novarox said:
He suggested I brick my phone which would imply I rooted my phone which would in turn void my warranty.
Correct me if I'm wrong but don't you get charged a little over $100 if you report your phone as lost or stolen?
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Flashing a PD15IMG.zip from another device doesn't require root access...
Plus I turned in a dead phone that was rooted. They never found out or if they did... they didn't care.
Sent from my Infernalized Glacier!
-Team Inferno

Lol. Assuming always gets me too.
Hypothetically, you could TRY getting, say, a radio from a different HTC device and renaming it PD15IMG.zip and placing it on the root of your sd card. Boot into bootloader and it will check for the file and ask if you want to flash it. Flashing the wrong radio will totally screw your phone over. No root needed. However, I can't condone insurance fraud. That's highly illegal

Id imagine they'd send you an HTC mytouch 4g seeing as it is still sold on there website so no use In destroying your phone unless you have a bad emmc/screen
Sent from my HTC Glacier using XDA App

Unless they're in a good mood or something they'll send a sidekick 4G (A pink one at that) and I've gone as far as demanding to speak to a supervisor to no avail and then I see 3-4 guys getting sensations, ugh. Hahah but yes flashing a radio doesn't require root neither does pulling the battery a few times while doing that.
Sent from my HTC Glacier using xda premium

This entire thread is an awful idea.

Snakecharmed said:
This entire thread is an awful idea.
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You are correct, and this is the reason phones and plans cost so much! I'd the phone is fine then why duck it up and become a criminal because you want a new phone! I wish I knew your name and number so I could call and report you!
Sent from my HTC Glacier using xda premium

I agree with you man.
Honestly, i don't understand why you want a new phone in the first place, the MT4G is a great phone and probably performs as well as the sensation anyway...
And Nic, you're right, they offered my a sidekick 4g and then they got upset that i didn't want a downgrade lol....
I have the bad emmc but good screen (which makes it all better)

I would like to see a "good " screen, because I've owned 4 "bad" ones, & they have all been brilliant. In fact, I can't see it getting any better...
Sent from my HTC Mytouch 4G using Tapatalk

irrelephant said:
You are correct, and this is the reason phones and plans cost so much! I'd the phone is fine then why duck it up and become a criminal because you want a new phone! I wish I knew your name and number so I could call and report you!
Sent from my HTC Glacier using xda premium
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Am i?
I've never done this, and I had the same view as you expressed here. But after reading of so many people thinking of doing this, and no one expressly trying to stop this, I figured why not join the bandwagon.
If you can't beat em, join em, especially if there's no opposition. Anyway, relax. This was mostly theoretical and I've decided to wait on the HTC One for my upgrade. Or maybe even something even better that may or may not spring up by then.

I doubt they'll send you a sensation...
A couple of months ago I got a replacement phone sent because the proximity sensor on my old mt4g would cause the screen to go black during a call and I would not be able to get it to turn back on unless I turned the phone off. So I sent off my old phone and got a replacement mt4g.
I'm pretty sure they still have them in their warehouses.

Novarox said:
Am i?
I've never done this, and I had the same view as you expressed here. But after reading of so many people thinking of doing this, and no one expressly trying to stop this, I figured why not join the bandwagon.
If you can't beat em, join em, especially if there's no opposition. Anyway, relax. This was mostly theoretical and I've decided to wait on the HTC One for my upgrade. Or maybe even something even better that may or may not spring up by then.
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So because I live in an area where there are dope dealers I should sell dope too? I guess keeping good values when other dont is just too much for some people... I refuse to let myself be brought down to,that level. I find it more gratifying to work my ass off and save a little to get the thing I want/need, rather than lie cheat and steal! Its not a shot at you, but at all the people that have been doing it. As this make everything worse on all of us!
Sent from my HTC Glacier using xda premium

[Q] HELP!!!! Phone is dying (Warranty issue)

My phone camera has pink and green line....
I have tried on stock rom
ROM 1.28.531.9 / Radio 10.48.9007.00U_10.12.9007.07
ROM 1.63.531.2 / Radio 11.59.3504.00_11.16.3504.20_2
cm9, virtuous but the problem still persist with/without microSD...
wipe data (camera)/cache seemed useless
I think it is hardware failure but Im facing the problem of claiming warranty:
Am I qualify to claim warranty/asking for a replacement if Im the user outside US since my country doesnt have t-mobile at all? If possible, how? Can I ask anyone here to help me to claim warranty by sending it to t-mobile centre?
Thank you.

Is your phone S-off? You have to revert back to complete stock before you send it in for warranty repair, or they might not fix it

S-OFF - S-On Unlocked -Relocked
My question is am i qualify to claim back the warranty by providing phone and IMEI if I ask a rep to help me to claim it? And Im not the first owner of this phone.

Can't hurt to give them a call...

edwardng said:
S-OFF - S-On Unlocked -Relocked
My question is am i qualify to claim back the warranty by providing phone and IMEI if I ask a rep to help me to claim it? And Im not the first owner of this phone.
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yea call them...but make sure its not water damaged because thats what they will blame it on no matter what and slap you with a $80 fee (first hand experience)

xmc wildchild22 said:
yea call them...but make sure its not water damaged because thats what they will blame it on no matter what and slap you with a $80 fee (first hand experience)
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http://www.theinternetpatrol.com/do-you-have-random-stripes-on-your-android-camera-heres-what-to-do/
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This is a known issue... @@

edwardng said:
This is a known issue... @@
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I've seen the pink and green stuff one time. I freaked out and ripped my battery out and put it back in, once it booted the camera was fine and I have yet to see it happen again
Sent from my myTouch_4G_Slide using Tapatalk 2

strapped365 said:
I've seen the pink and green stuff one time. I freaked out and ripped my battery out and put it back in, once it booted the camera was fine and I have yet to see it happen again
Sent from my myTouch_4G_Slide using Tapatalk 2
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Thanks anyway but it didnt fix the problem

@xmc
I recently sent in my Droid 4 and Motorola claimed it water damaged. They refused to repair or replace. Indicator was negative. They said there was corrosion inside on the mainboard and sent it back no charge. Phone has never seen water or moisture as far I know...
Sent from my myTouch_4G_Slide using xda app-developers app

thats weird....maybe Motorolas policy? I know that HTC sends you a replacement if your water damaged (however I didnt tell them it was water damaged and I ended up paying $80) because I used to have the regular mytouch 4G and at the time HTC was out of stock so they sent me a Slide.

[Q] how picky is AT&T with their warranty?

Hey all,
I need to call AT&T and have them send me another replacement phone, but being the idiot I am didn't put a screen protector on my current phone and it has a couple of very light scratches on the screen.
Is AT&T going to charge me the full price of the phone for this?

shooter5635 said:
Hey all,
I need to call AT&T and have them send me another replacement phone, but being the idiot I am didn't put a screen protector on my current phone and it has a couple of very light scratches on the screen.
Is AT&T going to charge me the full price of the phone for this?
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If it's still under warranty, they can careless of the cosmetics on it. Make sure you unroot it though if it has been.

I'm out of the 30 day warranty, but still qualify for the one year warranty if that's what you're referring too.

shooter5635 said:
I'm out of the 30 day warranty, but still qualify for the one year warranty if that's what you're referring too.
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Are you/Were you rooted?
Sent from my SAMSUNG-SGH-I997 using xda premium

Currently am, and always have been. But the three other times I've exchanged phones I've always done a complete wipe and Odin back to stock.

shooter5635 said:
Currently am, and always have been. But the three other times I've exchanged phones I've always done a complete wipe and Odin back to stock.
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As long as you Odin back and unroot. They shouldn't deny you warranty
Sent from my SAMSUNG-SGH-I997 using xda premium