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Hello, I have an issue where I need to send my HTC Sensation in for repair. However, I had to re initiate S-ON, upon doing so. When I went to reboot, I get a blank screen with nothing showing. I can not even get into HBOOT. I know that if I send this to HTC for repair they are going to see I had S-OFF on this phone, and clockwork recovery. So they are going to charge me for the repair.
Anyone out there have any ideas on how to avoid this at all?
Just to let you know I just seen there was another thread on this and went to T-Mobile and they are sending me out a replacement free of charge except the $5 handling fee. Which is nominal at this point, they even let me use a loaner phone. This might be another avenue that people might be able to persue rather than wait the 6-10 business days for HTC to get done with their phone.
jamcomp said:
Just to let you know I just seen there was another thread on this and went to T-Mobile and they are sending me out a replacement free of charge except the $5 handling fee. Which is nominal at this point, they even let me use a loaner phone. This might be another avenue that people might be able to persue rather than wait the 6-10 business days for HTC to get done with their phone.
Click to expand...
Click to collapse
Yup,they are a lot easier to deal with than HTC.I bricked mine on Christmas eve trying to flash an ICS firmware,contacted T-mo and got my replacement 2 days ago.
Got my new one a day later. Thank God that I had insurance on my phone so they replaced it. I told them that an OTA update must have corrupted the Android OS data.
Sent from my HTC Sensation 4G using xda premium
jamcomp said:
Hello, I have an issue where I need to send my HTC Sensation in for repair. However, I had to re initiate S-ON, upon doing so. When I went to reboot, I get a blank screen with nothing showing. I can not even get into HBOOT. I know that if I send this to HTC for repair they are going to see I had S-OFF on this phone, and clockwork recovery. So they are going to charge me for the repair.
Anyone out there have any ideas on how to avoid this at all?
Click to expand...
Click to collapse
Did you flash the stock ROM before you put S-ON?
No I did not, that is the mistake that was made. Going to wit for the official launch of ICS before rooting my phone again so I don't have the same issue again.
Sent from my HTC Sensation 4G using xda premium
Poor HTC... It wasn't their fault...
Bricked
Same boat. ROM worked great... Now I'm bricked. Got my replacement today. Gonna wait a few days before sending bricked one to T Mo... Can they tell if I have S Off? Or do I hope for the best... Also in their terms and conditions they "conveniently" sent me it says " tampering or modifying your device is a violation that directly harms T-Mobile which cannot be fully redressed by money damages,and that T-Mobile shall be entitled to immediate injunctive relief in addition to all other remedies available." Should I be scared to send it back to them...? Lol
They don't mind. I had dust under screen and sent it back. I sent them it with miui lol. It came back still s offd but with the latest ota
Sent from my MIUI.us Sensation 4G using XDA App
Well, to start off the new year right, my original G2x stopped sending/receiving SMS messages under any circumstances, whether it was on wifi, 4G, Edge, or GPRS. I unrooted it and got a new SIM card, still have the same issue (according to the person at the T-Mobile store, I had a "2G SIM card in a 4G phone.") They suggest a whole new phone, and I agree.
One day later with overnight shipping, I get my new G2x, and the first thing I notice is the LG branding in place of the T-Mobile branding. Ignoring that, I turn on the phone only to see dead pixels everywhere, I don't understand how they could have even sent this one out. I call up customer care and they make me go through the whole troubleshooting procedure, and they decided to send me another one. They also told me if this next one had problems, they'd send me a replacement phone of a different model.
So I'm getting a new G2x sent to me tomorrow. I hope this next one works just fine, or I'll have to get a new phone. Also, what replacement phones do they usually offer for the G2x?
I have been through this process, I'm on my third G2x and CC told me if I ha e anymore problems with my G2x then they will give me a different phone.e... When I asked what them replacement model would be the CC Rep told me they could only exchange it for the Sidekick 4G and I told them I would just deal with the G2x and any problems it my have
Sent from my LG-P999 using XDA App
Milton515 said:
I have been through this process, I'm on my third G2x and CC told me if I ha e anymore problems with my G2x then they will give me a different phone.e... When I asked what them replacement model would be the CC Rep told me they could only exchange it for the Sidekick 4G and I told them I would just deal with the G2x and any problems it my have
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
yea they offer me a sidekick 4g as well, straight up told them no thanks lol, and also i got a replacement that only says "LG" in the front and not tmobile
Guess they got tired of people trading in just for the Sensation 4g.... disappointing.
C0dy said:
Well, to start off the new year right, my original G2x stopped sending/receiving SMS messages under any circumstances, whether it was on wifi, 4G, Edge, or GPRS. I unrooted it and got a new SIM card, still have the same issue (according to the person at the T-Mobile store, I had a "2G SIM card in a 4G phone.") They suggest a whole new phone, and I agree.
One day later with overnight shipping, I get my new G2x, and the first thing I notice is the LG branding in place of the T-Mobile branding. Ignoring that, I turn on the phone only to see dead pixels everywhere, I don't understand how they could have even sent this one out. I call up customer care and they make me go through the whole troubleshooting procedure, and they decided to send me another one. They also told me if this next one had problems, they'd send me a replacement phone of a different model.
So I'm getting a new G2x sent to me tomorrow. I hope this next one works just fine, or I'll have to get a new phone. Also, what replacement phones do they usually offer for the G2x?
Click to expand...
Click to collapse
All of my warranty exchanges have been great! My most recent one had the LG Logo as well. I made a thread about it last month. No problems except a bit of screen bleed.
Sent from my LG-P999 using xda premium
Thought I'd follow up on my original post. Got my new G2x in the mail, and it's much better. The screen is flawless (no bleeding!), and it was obviously brand new, it still had the original plastic covering on the screen and buttons. Still has the LG branding, but I think I'll live. Overall, a good experience from T-Mobile.
Sent from my MIUI G2x
i hate tmobile first off i got my refurb g2x for 45 bucks and a gaurentee and lifetime warrenty that my sreen wouldnt break crack or fail. long story short my screen broke and the hassle began. tmobile said the insurance would replace it. insurance said it would be 140 to replace it. i love the phone hate the company second time i got robbed
slappnuttzz29 said:
i hate tmobile first off i got my refurb g2x for 45 bucks and a gaurentee and lifetime warrenty that my sreen wouldnt break crack or fail. long story short my screen broke and the hassle began. tmobile said the insurance would replace it. insurance said it would be 140 to replace it. i love the phone hate the company second time i got robbed
Click to expand...
Click to collapse
What kind of insurance did you have on the phone? I had premium handset protection.
Sent from my MIUI G2x
Are we even calling the same Tmobile CC?
FatalityBoyZahy said:
All of my warranty exchanges have been great! My most recent one had the LG Logo as well. I made a thread about it last month. No problems except a bit of screen bleed.
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
C0dy said:
Thought I'd follow up on my original post. Got my new G2x in the mail, and it's much better. The screen is flawless (no bleeding!), and it was obviously brand new, it still had the original plastic covering on the screen and buttons. Still has the LG branding, but I think I'll live. Overall, a good experience from T-Mobile.
Sent from my MIUI G2x
Click to expand...
Click to collapse
I warrantied my phone twice... long story short, I ended up returning both of the replacement phones. They ending up putting me on a tracking list and told me to call back within a few weeks. I called back today and they told me to call LG and let them deal with it. Are you calling another Tmobile customer service number that I don't know about?
Plz can anyone explain me in detail how to claim warranty.
I stay in india.I Brought it from USA (Dont have international warranty )Do i have to send back my phone to usa(my sis stays there) !
-->Is it possible to claim warranty without producing the old phone (If this is possible than i dont need to send my phone back)?
I went through the warranty claim page of LG ,but im unable to figure it out what to do plz help me!
Reason for warranty claim :My Mobile stopped at 4% during update ! (I did all possible ways to get it back to normal stage , i was half successful as baseband was unknown )
Nomnomnomoron said:
I warrantied my phone twice... long story short, I ended up returning both of the replacement phones. They ending up putting me on a tracking list and told me to call back within a few weeks. I called back today and they told me to call LG and let them deal with it. Are you calling another Tmobile customer service number that I don't know about?
Click to expand...
Click to collapse
I'm calling 611.
Sent from my MIUI G2x
Got my replacement about a week ago and still having the same issues , phone picks up back round noise during a call more than my voice,so the other person cant understand what im saying . after about a 1hr with the rep, master reset(again) no market for 2 days and no memory card(he thinks this is the problem).... will see tomorrow when i call some one if its the same issue.
Do you guys restore the stock rom before you call?
N3xt2N0N3 said:
Do you guys restore the stock rom before you call?
Click to expand...
Click to collapse
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
g2uzer said:
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
Click to expand...
Click to collapse
Ok cool, I will give it a try
g2uzer said:
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
Click to expand...
Click to collapse
the stock rom is 2.2.2 is that ok?
tdizzle404 said:
the stock rom is 2.2.2 is that ok?
Click to expand...
Click to collapse
Yep, I sent mine back as 2.2 and they didn't say anything.
well im unrooted but after flashing back to stock with one click I cant boot into stock recovery. will that be a problem? lol
tdizzle404 said:
well im unrooted but after flashing back to stock with one click I cant boot into stock recovery. will that be a problem? lol
Click to expand...
Click to collapse
On the g2x if you hold the power and down button, it should just do a master reset, it's not like HTC where it takes you to recovery (correct me if I'm wrong) but just to make sure your unrooted try to download and use a app that requires root
Sent from my LG-P999 using XDA App
Thanks! so it doesn't boot into a stock recovery mode to master reset,that's weird I could have swore it had a blue boot screen maybe im thinking of my galaxy.
BTW a little ot but im wondering if you know about mobile security from asurion is it free?
So my WiFi signal is unreliable and I also get the "Restricted Access Changed" "preparing SIM" messages daily and was thinking about calling ATT for a warrantied refurb.
Problem is, my girlfriend dropped my naked HOX a couple weeks ago and I have a small, but deep ding/gouge on the top left corner of the phone about 1/3 the size of the front cam hole. It's just cosmetic, but probably obvious that it was dropped since it would need quite.an.impact to make a gouge as deep as it is.
Any experience with HTC warranty? Will they screw me
? I can't afford to get charged for the refurb.
PS, I did not dump the gf.
roscoejackson said:
So my WiFi signal is unreliable and I also get the "Restricted Access Changed" "preparing SIM" messages daily and was thinking about calling ATT for a warrantied refurb.
Problem is, my girlfriend dropped my naked HOX a couple weeks ago and I have a small, but deep ding/gouge on the top left corner of the phone about 1/3 the size of the front cam hole. It's just cosmetic, but probably obvious that it was dropped since it would need quite.an.impact to make a gouge as deep as it is.
Any experience with HTC warranty? Will they screw me
? I can't afford to get charged for the refurb.
PS, I did not dump the gf.
Click to expand...
Click to collapse
Only water damage will void a warranty for damage
if 95% of the phone is in good shape and the screen doesn't have any super noticeable scratches, one ding will not matter to at&t warranty. They replace the casing when the phone gets reconditioned anyway.
In fact, i tripped and tossed my phone tumbling down 20 sidewalk blocks. Other than some big gauges by the power button, it looked fine. I sent it back to at&t due to a dead pixel and they never said anything.
I had to send my Nexus One in because it would constantly heat up and reboot. It started happening after I dropped the phone and I let them know that I have kids so, yes, its been dropped. They ended up replacing the mainboard and I didn't have to pay a thing.
Sent from my HTC One X using xda app-developers app
My replacement is on its way. During phone call I just said there was no physical damage. I'm getting nervous about this as I cannot afford to pay if they void my warranty. Considering just refusing delivery of the replacement to avoid a bad outcome.
Anybody else with similar experience?
roscoejackson said:
PS, I did not dump the gf.
Click to expand...
Click to collapse
Honorable man!
Sent from my HTC One X using xda app-developers app
Phones are expected to have wear and tear and get dropped. This shouldn't worry you at all.
roscoejackson said:
My replacement is on its way. During phone call I just said there was no physical damage. I'm getting nervous about this as I cannot afford to pay if they void my warranty. Considering just refusing delivery of the replacement to avoid a bad outcome.
Anybody else with similar experience?
Click to expand...
Click to collapse
If they already shipped it back to you without discussing and cost, you should be free and clear of any monitary obligations. When I sent my N1 in I had to keep calling to see when it was coming back. Then one day I called and was told it was already in the mail. I asked how much it would be and they said that they would have called to confirm I wanted it fixed if I had to pay.
If the same holds true for you, awesome!!!
Sent from my HTC One X using xda app-developers app
I just got a replacement due to in call quality. Sounded like i was in a tunnel! On both ends! Everything was perfect when i returned it to the store, i was in my 30 days so i got a brand new 1. Only thing that concerns me is the bootloader said relocked. I hope at&t doest catch it!
Sent from my HTC One X using xda premium
Stupid question alert....Do they make you send the old one back??
Sent from my HTC One X using xda app-developers app
Yes unless you are reporting it lost or stolen. I have no idea if they ban the iemi on their network or not.
Interesting.. sure would be nice to have a spare X for development purposes... Banned imei or not.
Sent from my HTC One X using xda app-developers app
rpomponio said:
Interesting.. sure would be nice to have a spare X for development purposes... Banned imei or not.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Insurance fraud is also an issue. :-!
Well I'm not one to commit fraud.but I'm sure it wouldn't be the first time it has happend. Lol
Sent from my HTC One X using xda app-developers app
First off, this is a warranty claim (after 30 days) and not insurance claim. Also, it was done through ATT's advance exchange program where they send you out a refurb, then you send them back the defective phone. Once they receive it they determine whether or not warranty is void.
Anyway, I took the phone to a ATT warranty center today just to ask them if they thoughty.warranty would be void. The kid who worked there said it would be ok as long as the screen wasnt cracked. I'll take that with a grain of salt, though, as he seemed to be not so sharp.
good luck! Hope everything gets fixed up and doesn't cost you a dime!
Thought I'd update this old thread.
Mailed the unit back to ATT back in July. To make it worse, I retardedly dropped it unto a blue USPS mailbox around midnight on the most humid ~100 degree day if the year. I was ****ting bricks that the water damage sensor might go off from the extreme humidity.
Apparently it didn't, everything turned out ok and I have not heard from ATT since.
Sorry to bring up an old thread. I was wondering if you could provide a picture of the damage done to your phone. Thanks!
Hi
About a month ago my senny fell out of my training bag, and spent a night out in the rain. When I got it back, it seemed to work fine, until I discovered a few things:
I had to charge my phone 3 times a day
I could not hear the other person when I spoke to them in the phone
It does random shutdowns/reboots about ten times a day.
I have a insurance that follows my sim, and I'm thinking about returning it. If I return it, do I have to return to stock/s-on, and if I return it, what will they do with it? Fix it? Replace it? Send me another phone?
Thanks!
If they discover it's rooted they will deny your claim and blame rooting for the problem. So you have to go back to stock. Someone more knowledgeable about returning to stock can help you with that .but I'm positive it must be done .unfortunately .then it's up to your carrier to decide what to give for replacement. It could be another sensation, your sensation repaired, or another device they consider comparable. Likely it will be another sensation. Hope this helps. Best of luck to you!
Sent from my HTC Sensation using xda premium
InfinityFTW said:
Hi
About a month ago my senny fell out of my training bag, and spent a night out in the rain. When I got it back, it seemed to work fine, until I discovered a few things:
I had to charge my phone 3 times a day
I could not hear the other person when I spoke to them in the phone
It does random shutdowns/reboots about ten times a day.
I have a insurance that follows my sim, and I'm thinking about returning it. If I return it, do I have to return to stock/s-on, and if I return it, what will they do with it? Fix it? Replace it? Send me another phone?
Thanks!
Click to expand...
Click to collapse
I'm pretty certain they will not cover an damage whatsoever if there is evidence of water damage (meaning that little white moisture indicator turns red)
Doesn't matter what the damage is, they will deny warrenty due to water damage.
So unfortunately, you are probably screwed. You can call HTC or your phone company and ask (I'd leave out the part about rooting, even though there are many many reports of peopl ewho've sent a rooted phone in who got warrenty repairs no questions asked, but not with water damage) and quite frankly that's probably your best option right now. Get REAL answers, not our guesses.
But be prepared for them to say you have to buy a new device or pay for repairs out of pocket.
Sorry, bro.
Actually I had the same problem and By myself can change the digitalizer and the upper electronic without any problem, the process is so easy and Youtube is full of how-to videos.
I can reapir my sensation for 70 euros.
Skipjacks said:
I'm pretty certain they will not cover an damage whatsoever if there is evidence of water damage (meaning that little white moisture indicator turns red)
Doesn't matter what the damage is, they will deny warrenty due to water damage.
So unfortunately, you are probably screwed. You can call HTC or your phone company and ask (I'd leave out the part about rooting, even though there are many many reports of peopl ewho've sent a rooted phone in who got warrenty repairs no questions asked, but not with water damage) and quite frankly that's probably your best option right now. Get REAL answers, not our guesses.
But be prepared for them to say you have to buy a new device or pay for repairs out of pocket.
Sorry, bro.
Click to expand...
Click to collapse
I read on the internet that the insurance covered water damage, as long as it was not thrown in the sink or something.
Sent from my HTC Sensation using Tapatalk 2
realsis said:
If they discover it's rooted they will deny your claim and blame rooting for the problem. So you have to go back to stock. Someone more knowledgeable about returning to stock can help you with that .but I'm positive it must be done .unfortunately .then it's up to your carrier to decide what to give for replacement. It could be another sensation, your sensation repaired, or another device they consider comparable. Likely it will be another sensation. Hope this helps. Best of luck to you!
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Running an ruu is something i can do. But i feel a little uncomfortable with returning to Son. And also, the stickers is still white
Sent from my HTC Sensation using Tapatalk 2
InfinityFTW said:
. And also, the stickers is still white
Sent from my HTC Sensation using Tapatalk 2
Click to expand...
Click to collapse
Oh!? Then dont worry about what I said. If the sticker is white, its not water damaged as far as the warrenty is concerned.
Skipjacks said:
Oh!? Then dont worry about what I said. If the sticker is white, its not water damaged as far as the warrenty is concerned.
Click to expand...
Click to collapse
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
InfinityFTW said:
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
Click to expand...
Click to collapse
All it will take is a simple check of the boot loader and you're screwed. Besides, if they replace it or change the motherboard it'll be son anyway
Sent from my HTC galaxy nexus 4 running sense 5.6
InfinityFTW said:
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
Click to expand...
Click to collapse
After backing up data, just flash an RUU and follow the s-on guides carefully. I've done it several times for warranty repairs and never had a problem.
InfinityFTW said:
That's good! But what if I flash a stock and rooted ROM, and change the build prop to stock, and do a full unroot
Click to expand...
Click to collapse
Step 5 of this method works flawlessly for me, Ive done it quite a few times
http://forum.xda-developers.com/showthread.php?t=1192300
I got her back to stock GB. Turning her in today. I wonder what will happen next Will they repair it, send me another sensation, or will they send me a corresponding device? Time will show
I've sent my phone in to Htc for repair 4 times because every time it comes back to me it has new physical damage done by the repair engineers. I just got my phone back yesterday after it was showing some white lines across the screen but they weren't able to see the damage, now i'm asking for a replacement. I'm totally frustrated with this, its been going on for over a month now.Is there anything i can do to convince them to give me a new phone? Has this happened to anyone else?
lonegunman0 said:
I've sent my phone in to Htc for repair 4 times because every time it comes back to me it has new physical damage done by the repair engineers. I just got my phone back yesterday after it was showing some white lines across the screen but they weren't able to see the damage, now i'm asking for a replacement. I'm totally frustrated with this, its been going on for over a month now.Is there anything i can do to convince them to give me a new phone? Has this happened to anyone else?
Click to expand...
Click to collapse
That's why i try to never send the phone to "assistance". It happened 3 years ago with my nokia. I was forced to send it back 6 times!! Every time is came back with various damages made by stupid repair engineers. The 6th time, after talking with the "boss" of the offcial repair center, he was able to get me a replacement. But guess what. The re-used the same plastic cover they opened and slaughtered for months..half victory, but phone cover full of aesthetic damages...
addsfsds said:
That's why i try to never send the phone to "assistance". It happened 3 years ago with my nokia. I was forced to send it back 6 times!! Every time is came back with various damages made by stupid repair engineers. The 6th time, after talking with the "boss" of the offcial repair center, he was able to get me a replacement. But guess what. The re-used the same plastic cover they opened and slaughtered for months..half victory, but phone cover full of aesthetic damages...
Click to expand...
Click to collapse
Yeah I won't send it in again unless they give me replacement.
I was thinking of getting insurance and claiming after a few weeks.
Sent from my HTC One S using xda app-developers app
Yep I wouldn't trust them, after I bricked my sensation I tryed calling HTC to see if they could repair it but they wouldn't give me a quote or even a ball park figure, they wouldn't even give me a eta on how long it would take. The only thing they told me that the postage would be free. I never sent it in the end lol. Silly ****ers
Sent from my HTC One S using xda app-developers app
blackcell1 said:
Yep I wouldn't trust them, after I bricked my sensation I tryed calling HTC to see if they could repair it but they wouldn't give me a quote or even a ball park figure, they wouldn't even give me a eta on how long it would take. The only thing they told me that the postage would be free. I never sent it in the end lol. Silly ****ers
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
How did you manage to brick your Sensation? lol
After trying s-off it lost its imei number and reading stupid tutorials on how to fix it and me being very impatient it went south for the winter here's a pro tip for you guys, if the guides not on xda, don't use it. It worked out in the end tho, my gf took it to the shop that I got it from and cried for a bit and they replaced it for an XE
Sent from my HTC One S using xda app-developers app
mine came back with a scratch once, was fine the second time
If HTC don't give me a replacement would contacting T-Mobile be of any help?
Sent from my HTC One S using xda app-developers app
well that's why they let you unlock the bootloader via htcdec so they know that you've voided your warranty. its worth ago giving t-mobile a call but i wouldn't be holding my breath.
I was told by them through email is that if u can get the phone back to stock with locked bootloader and everything is still working warranty is still intact I was gonna send in my 1s for Chipping but didn't their customers service sucks never buying another HTC
--------------
If you are new to xda please watch this video it'll help you out )
https://www.youtube.com/watch?v=JmvCpR45LKA&feature=youtube_gdata_player
Ok so HTC say that my issue 'colour banding' is a common LCD problem and they can't give me a replacement handset. So is there way to fix this myself?
Sent from my HTC One S using xda app-developers app
display ic jumper for htc one x
Please my htc one x does not display and it doesn't light up either I need a jumper for the display ic and backlight inductor or suitable alternatives cos d ic of htc one is not sold singly in my area. Please can any one help?
Isn't the one s screen a AMOLED display?
Sent from my HTC Desire C using xda app-developers app
Or just yolo it like I did and break off a SIM tray pin. Then they will be forced to give you a new phone or motherboard.
They sent me what appeared to be a brand new phone, locked bootlaoder, no scratches, no dents, damage. with new water damage stickers stickers and new IMEI Number. Or I just got lucky....
EDIT: IN NO WAY AM I RECOMMENDING YOU CAUSE PHYSICAL DAMAGE TO YOUR DEVICE.
darrelflin said:
Please my htc one x does not display and it doesn't light up either I need a jumper for the display ic and backlight inductor or suitable alternatives cos d ic of htc one is not sold singly in my area. Please can any one help?
Click to expand...
Click to collapse
This is the the one s forum, you should've posted under the one x forum. Also the one s has a super amoled screen whereas the one x has a super lcd 2 screen.
if you have insurance with tmo, then just claim it as lost. You're not going to get a new phone when they have hundred of refurb'd ONE S' they could give you.