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[Q] Why bother with stock for return

I have warrantied, returned, and/or exchanged 5 phones, never did anyone ever turn one on to check
Sent from my SAMSUNG-SGH-I997 using XDA App

This is probably better suited for the General forum

Rldowney said:
I have warrantied, returned, and/or exchanged 5 phones, never did anyone ever turn one on to check
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Click to collapse
Depends on where you bought the phone. If you bought it from an AT&T store, they are getting more and more knowledgeable. They always check the phone now, and about half of the reps will know if the device is stock or not.
And they WILL notate the account voiding your warranty permanently.

Sorry.
Sent from my latest creation, Thanks Devs!

Rooting your android phone doesn't void your warranty. Now, if you bring me a bricked phone, I may look into it more deeply, but afaik rooting doesn't harm any return possibility. Jailbreaking an iphone is a different story because apple handles the warranty, so we have no say what you can or can't do.

you never know who checks the phone, and its not that big a deal to return it to stock. rooting is actually against atts warranty policy. not sure how samsung would feel. my brothers x10 was actually checked for this by a guy who knew what he was doing. and trust me, you never want to get a letter from att saying you owe em $445 -> http://i.imgur.com/6NVDO.jpg (this was about something different and att ended up regretting sending this to us and ended up owing us as there was no water damage, but still...)

Rldowney said:
I have warrantied, returned, and/or exchanged 5 phones, never did anyone ever turn one on to check
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
Here in SF bay area att they know. And once they caught you, they might void your warranty and will be on record, so don't suggest this just it be safe. But life is full of risk if you want.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App

I also agree u never know who is checking these type of things in my occasion I was actually lucky the guy that exchanged my phone knew it was bricked and still exchanged it for me.
Sent from my SAMSUNG-SGH-I997

My Warranty Replacment Experience

Well, to start off the new year right, my original G2x stopped sending/receiving SMS messages under any circumstances, whether it was on wifi, 4G, Edge, or GPRS. I unrooted it and got a new SIM card, still have the same issue (according to the person at the T-Mobile store, I had a "2G SIM card in a 4G phone.") They suggest a whole new phone, and I agree.
One day later with overnight shipping, I get my new G2x, and the first thing I notice is the LG branding in place of the T-Mobile branding. Ignoring that, I turn on the phone only to see dead pixels everywhere, I don't understand how they could have even sent this one out. I call up customer care and they make me go through the whole troubleshooting procedure, and they decided to send me another one. They also told me if this next one had problems, they'd send me a replacement phone of a different model.
So I'm getting a new G2x sent to me tomorrow. I hope this next one works just fine, or I'll have to get a new phone. Also, what replacement phones do they usually offer for the G2x?

I have been through this process, I'm on my third G2x and CC told me if I ha e anymore problems with my G2x then they will give me a different phone.e... When I asked what them replacement model would be the CC Rep told me they could only exchange it for the Sidekick 4G and I told them I would just deal with the G2x and any problems it my have
Sent from my LG-P999 using XDA App

Milton515 said:
I have been through this process, I'm on my third G2x and CC told me if I ha e anymore problems with my G2x then they will give me a different phone.e... When I asked what them replacement model would be the CC Rep told me they could only exchange it for the Sidekick 4G and I told them I would just deal with the G2x and any problems it my have
Sent from my LG-P999 using XDA App
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Click to collapse
yea they offer me a sidekick 4g as well, straight up told them no thanks lol, and also i got a replacement that only says "LG" in the front and not tmobile

Guess they got tired of people trading in just for the Sensation 4g.... disappointing.

C0dy said:
Well, to start off the new year right, my original G2x stopped sending/receiving SMS messages under any circumstances, whether it was on wifi, 4G, Edge, or GPRS. I unrooted it and got a new SIM card, still have the same issue (according to the person at the T-Mobile store, I had a "2G SIM card in a 4G phone.") They suggest a whole new phone, and I agree.
One day later with overnight shipping, I get my new G2x, and the first thing I notice is the LG branding in place of the T-Mobile branding. Ignoring that, I turn on the phone only to see dead pixels everywhere, I don't understand how they could have even sent this one out. I call up customer care and they make me go through the whole troubleshooting procedure, and they decided to send me another one. They also told me if this next one had problems, they'd send me a replacement phone of a different model.
So I'm getting a new G2x sent to me tomorrow. I hope this next one works just fine, or I'll have to get a new phone. Also, what replacement phones do they usually offer for the G2x?
Click to expand...
Click to collapse
All of my warranty exchanges have been great! My most recent one had the LG Logo as well. I made a thread about it last month. No problems except a bit of screen bleed.
Sent from my LG-P999 using xda premium

Thought I'd follow up on my original post. Got my new G2x in the mail, and it's much better. The screen is flawless (no bleeding!), and it was obviously brand new, it still had the original plastic covering on the screen and buttons. Still has the LG branding, but I think I'll live. Overall, a good experience from T-Mobile.
Sent from my MIUI G2x

i hate tmobile first off i got my refurb g2x for 45 bucks and a gaurentee and lifetime warrenty that my sreen wouldnt break crack or fail. long story short my screen broke and the hassle began. tmobile said the insurance would replace it. insurance said it would be 140 to replace it. i love the phone hate the company second time i got robbed

slappnuttzz29 said:
i hate tmobile first off i got my refurb g2x for 45 bucks and a gaurentee and lifetime warrenty that my sreen wouldnt break crack or fail. long story short my screen broke and the hassle began. tmobile said the insurance would replace it. insurance said it would be 140 to replace it. i love the phone hate the company second time i got robbed
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Click to collapse
What kind of insurance did you have on the phone? I had premium handset protection.
Sent from my MIUI G2x

Are we even calling the same Tmobile CC?
FatalityBoyZahy said:
All of my warranty exchanges have been great! My most recent one had the LG Logo as well. I made a thread about it last month. No problems except a bit of screen bleed.
Sent from my LG-P999 using xda premium
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Click to collapse
C0dy said:
Thought I'd follow up on my original post. Got my new G2x in the mail, and it's much better. The screen is flawless (no bleeding!), and it was obviously brand new, it still had the original plastic covering on the screen and buttons. Still has the LG branding, but I think I'll live. Overall, a good experience from T-Mobile.
Sent from my MIUI G2x
Click to expand...
Click to collapse
I warrantied my phone twice... long story short, I ended up returning both of the replacement phones. They ending up putting me on a tracking list and told me to call back within a few weeks. I called back today and they told me to call LG and let them deal with it. Are you calling another Tmobile customer service number that I don't know about?

Plz can anyone explain me in detail how to claim warranty.
I stay in india.I Brought it from USA (Dont have international warranty )Do i have to send back my phone to usa(my sis stays there) !
-->Is it possible to claim warranty without producing the old phone (If this is possible than i dont need to send my phone back)?
I went through the warranty claim page of LG ,but im unable to figure it out what to do plz help me!
Reason for warranty claim :My Mobile stopped at 4% during update ! (I did all possible ways to get it back to normal stage , i was half successful as baseband was unknown )

Nomnomnomoron said:
I warrantied my phone twice... long story short, I ended up returning both of the replacement phones. They ending up putting me on a tracking list and told me to call back within a few weeks. I called back today and they told me to call LG and let them deal with it. Are you calling another Tmobile customer service number that I don't know about?
Click to expand...
Click to collapse
I'm calling 611.
Sent from my MIUI G2x

Got my replacement about a week ago and still having the same issues , phone picks up back round noise during a call more than my voice,so the other person cant understand what im saying . after about a 1hr with the rep, master reset(again) no market for 2 days and no memory card(he thinks this is the problem).... will see tomorrow when i call some one if its the same issue.

Do you guys restore the stock rom before you call?

N3xt2N0N3 said:
Do you guys restore the stock rom before you call?
Click to expand...
Click to collapse
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory

g2uzer said:
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
Click to expand...
Click to collapse
Ok cool, I will give it a try

g2uzer said:
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
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Click to collapse
the stock rom is 2.2.2 is that ok?

tdizzle404 said:
the stock rom is 2.2.2 is that ok?
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Click to collapse
Yep, I sent mine back as 2.2 and they didn't say anything.

well im unrooted but after flashing back to stock with one click I cant boot into stock recovery. will that be a problem? lol

tdizzle404 said:
well im unrooted but after flashing back to stock with one click I cant boot into stock recovery. will that be a problem? lol
Click to expand...
Click to collapse
On the g2x if you hold the power and down button, it should just do a master reset, it's not like HTC where it takes you to recovery (correct me if I'm wrong) but just to make sure your unrooted try to download and use a app that requires root
Sent from my LG-P999 using XDA App

Thanks! so it doesn't boot into a stock recovery mode to master reset,that's weird I could have swore it had a blue boot screen maybe im thinking of my galaxy.
BTW a little ot but im wondering if you know about mobile security from asurion is it free?

[Q] Two Phones, One SIM Card?

Okay gang,
I recently fried my Atrix 2's system partition somehow, and it wouldn't load passed the "M" Motorola boot logo. But, after some patience and step-by-stepping through how to use AP Fastboot to install a 2.3.5. script, its now working again.
The question is this: In my haste felt from being without a phone for a few days, and in thinking that the phone was just completely jacked, I filed a claim with AT&T to get a "new" replacement phone.
The phone came today, but along with that came the solution to fic the original back to stock. Now, I have (2) Atrix 2's and the original SIM card from the first is still active, and with the 2nd Atrix 2 came a new SIM card -not activated.
So, can I (or should I) keep both phones and use the first as my rooted "test" phone, whilst keeping the second as an unadulterated "back-up" phone?
I don't want to cheat the system here, but was thinking it mightb be worth the deductible from my AT&T insurance to keep both so as to get more fluent with ROMS, flashing, etc all while having a completely stock 'back up'.
I was thinking of activating the 2nd (fresh) SIM card that came with the new phone and swapping between the two handsets as necessary.
Any thoughts/suggestions/warnings/insight?
As always, thanks in advance for your responses...

Apex_Strider said:
Okay gang,
I recently fried my Atrix 2's system partition somehow, and it wouldn't load passed the "M" Motorola boot logo. But, after some patience and step-by-stepping through how to use AP Fastboot to install a 2.3.5. script, its now working again.
The question is this: In my haste felt from being without a phone for a few days, and in thinking that the phone was just completely jacked, I filed a claim with AT&T to get a "new" replacement phone.
The phone came today, but along with that came the solution to fic the original back to stock. Now, I have (2) Atrix 2's and the original SIM card from the first is still active, and with the 2nd Atrix 2 came a new SIM card -not activated.
So, can I (or should I) keep both phones and use the first as my rooted "test" phone, whilst keeping the second as an unadulterated "back-up" phone?
I don't want to cheat the system here, but was thinking it mightb be worth the deductible from my AT&T insurance to keep both so as to get more fluent with ROMS, flashing, etc all while having a completely stock 'back up'.
I was thinking of activating the 2nd (fresh) SIM card that came with the new phone and swapping between the two handsets as necessary.
Any thoughts/suggestions/warnings/insight?
As always, thanks in advance for your responses...
Click to expand...
Click to collapse
Yes., because you can switch phones and keep your SIM... I do it all the time when I switch between my Captivate and my Galaxy Nexus when I was with AT&T.
Sent from my Galaxy Nexus using XDA

deBricker said:
Yes., because you can switch phones and keep your SIM... I do it all the time when I switch between my Captivate and my Galaxy Nexus when I was with AT&T.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
So, in my paranoid mind, there's no issue between the handset and the SIM card communicating with the service provider letting them know that I have two handsets running off one SIM card at any given time?
I don't want to run the risk of (firstly, and most importantly) insurance fraud, and second having any issues with warranty/service agreement mumbo-jumbo!
I figured this would work, since the Atrix 2 doesn't have Carrier IQ to divulge any of mine or my phone's information, just wanted to be absolutely sure!

With your claim simply say that the phone was lost. And after you got your new phone someone returned it too you....can't be insurance fruad if someone returned a lost phone....can it?
Sent from my MB865 using xda premium

matt99017d said:
With your claim simply say that the phone was lost. And after you got your new phone someone returned it too you....can't be insurance fruad if someone returned a lost phone....can it?
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
I actually did file it as a "lost" phone. I suppose that I should just activate the SIM card that came with the replacement and use that one -its brand new and has no wear- instead of using the original one to perpetrate my story.
If nothing else, as you said, I could always declare the phone was returned to me after letting some time elapse and after paying my monetary deductible in full. What are they going to do, ask me to return the replacement because of the return of the original? And further, how the heck would they (AT&T) even know for sure?
Thanks all!

Why don't you just be a honest person and return the old one like you are suppose to and keep the new one? With people like you trying to pull crap like that, it's no wonder att and the manufacturers raise the rates all the time.
Sent from my MB865 using xda premium

tmease1 said:
Why don't you just be a honest person and return the old one like you are suppose to and keep the new one? With people like you trying to pull crap like that, it's no wonder att and the manufacturers raise the rates all the time.
Sent from my MB865 using xda premium
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Click to collapse
THANK YOU. wtf is wrong with you people? you're the reason phone insurance gets raised for the other people who are on the same provider as you.
Sent from my Nexus S using xda premium

What we have here is insurance fraud. Federally regulated. A felony.
The End.

KEB64 said:
What we have here is insurance fraud. Federally regulated. A felony.
The End.
Click to expand...
Click to collapse
True story.
AT&T doesn't play around. I took too long sending a phone back one time and long story short, I'm never doing that again.
Sent from my Atrixperia using xda premium

Scottyfer said:
True story.
AT&T doesn't play around. I took too long sending a phone back one time and long story short, I'm never doing that again.
Sent from my Atrixperia using xda premium
Click to expand...
Click to collapse
KEB64 said:
What we have here is insurance fraud. Federally regulated. A felony.
The End.
Click to expand...
Click to collapse
alexdemonumber3 said:
THANK YOU. wtf is wrong with you people? you're the reason phone insurance gets raised for the other people who are on the same provider as you.
Sent from my Nexus S using xda premium
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Click to collapse
tmease1 said:
Why don't you just be a honest person and return the old one like you are suppose to and keep the new one? With people like you trying to pull crap like that, it's no wonder att and the manufacturers raise the rates all the time.
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
You guys are right, and I'm sorry for coming across as a scammer about this; like I mentioned: I don't want to cheat the system.
After sleeping on it, I've decided that it IS VERY unethical of me to want to keep both phones, and I will be sending the replacement that AT&T sent to me back to them
Guess I just wasn't using my noggin the way I ought to have... my apologies.

No power to phone

Now I did search the forums and I didn't find anything thing like I have going on. First a little background. I was an iPhone user since iPhone was iPhone. I decided to try Android and was hooked. I got the SGH-i727. I have been flashing since day one. Well, here's my dilemma. I d/l'd a ROM that I thought was for the Skyrocket, but after I read more carefully and already flashed. It was for a i9000. Everything went fine during the ROM, but after a reboot my phone wont power on. No Lights, no vibration, nothing. I'm not sure if this was the dumbest thing I have done yet or if this is an easy fix. I know I should have read more carefully, but I got excited and couldn't help myself. I was running AOKP CM10 with no problems since the first ROM was out, but I got greedy. I hope some of you geniuses can help. I have taken the SIM, SD, battery out. But too no avail! Thanks guys!

If you flashed a ROM from a different phone, it's more than likely bricked. You try getting into download mode and all that already?

Apparently you didn't read enough, your phone is hard bricked you'll have to pay 50$ to get it repaired through jtag.

kishke said:
Apparently you didn't read enough, your phone is hard bricked you'll have to pay 50$ to get it repaired through jtag.
Click to expand...
Click to collapse
Look them up. Think I am going to try to return back to AT&T today and see what they say. I looked up JTAG and it's like 60 when all is said and done. I also contacted Samsung. What are the odds they will repair it. I opened a repair ticket and the guy I talked to said free repair unless it was water damaged. This sucks!

you could say you were upgrading to ICS through kies when the cabled got disconnected in the middle, may work and may not.

You might be not need jtag. Have you looked into a usb jig? You can buy them off of ebay for less then 10 bucks. If your in a hurry and have a spare micro usb cable and are good with your hands you can also make one.
http://forum.xda-developers.com/showthread.php?t=1604707
That should force DL mode then from there flash back to stock.

You are hard bricked. The thing the dude above me said doesn't work for hard bricks.
Call ATT if you have warranty and tell them your phone won't turn on this morning and you don't know what's going on.
If you don't have warranty then jtag it.
Sent from my SGH-I727

Thanks for all the help guys. I have had this awesome phone for 5 weeks, so I am passed the 30 day "trial" period ATT allots you, but I think being a customer for about 15 years may pay off. If not JTAG will work, because I think Sammy will charge me because it had been flashed, and thus warranty voided. Will let everyone know of my successes after Monday evening when I attempt the upgrading to ICS and now it's not working thing.
Going back to Apple for a few days is about to kill me.

Do you have AT&T warranty? Wait nvm, you got a 1 warranty so AT&T will replace it free of charge.
Just tell them you were upgrading to ICS thru kies and when your phone went to reboot it didn't turn on. It's been happening for some reason. People call it the UCLF6 brick bug.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

awesome! being that i am working monday and going to school in the evening, my wife needs something to tell them. so this may work. cant wait to flash again. it was becoming more than a habit
specter07 said:
Do you have AT&T warranty? Wait nvm, you got a 1 warranty so AT&T will replace it free of charge.
Just tell them you were upgrading to ICS thru kies and when your phone went to reboot it didn't turn on. It's been happening for some reason. People call it the UCLF6 brick bug.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse

Smittiegee19 said:
Thanks for all the help guys. I have had this awesome phone for 5 weeks, so I am passed the 30 day "trial" period ATT allots you, but I think being a customer for about 15 years may pay off. If not JTAG will work, because I think Sammy will charge me because it had been flashed, and thus warranty voided. Will let everyone know of my successes after Monday evening when I attempt the upgrading to ICS and now it's not working thing.
Going back to Apple for a few days is about to kill me.
Click to expand...
Click to collapse
I'm not sure how tough Samsung is on this. I had a custom rom on mine, running fine for a month or so. One day, I go to grab my phone off the dresser and it's so hot I can barely hold it. I powered it off, let it cool down, and went to power on and got nothing. I had a jig and tried it to no avail. Finally, I called ATT and told them what happened. They sent a new (well, refurbished) phone, and I sent mine back to ATT. I was so worried they were going to charge me since it was rooted and running a custom rom, and my wife HATES that I flash and just looks for a reason to get me to stop, but I never heard anything else about it. They said on the phone that it sounded like the processor ws fried. You could use that story too.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

Ahh, got my phone back. AT&T gave me a bit of a hard time, but oh well that is what a warranty if for. Back to flashing away! Loving MindMajic's!

Smittiegee19 said:
Ahh, got my phone back. AT&T gave me a bit of a hard time, but oh well that is what a warranty if for. Back to flashing away! Loving MindMajic's!
Click to expand...
Click to collapse
Nice!

Anyone Get the Verizon Insurance?

I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!

npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
Click to expand...
Click to collapse
I got the insurance, but I have 8 year old twins so I did not want to take the chance of them messing it up when I was not looking.

I don't usually get the insurance cause the phone already comes with 1 year manufacture warranty so I just gotta make sure I don't drop it. And to your second question, yes its pretty easy going back to stock. Just download Odin and the stock ROM and follow the instructions. It will unroot your phoneand WIPE EVERYTHING. For some reason I lost my imei and I couldn't recover it so Verizon replaced the phone under warranty at no charge.
Sent from my SCH-I535 using xda app-developers app

I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron

Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
We just need to hope best buy stays in business for that long.
Better and funnier than your tapatalk signature

Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
Sent from my SCH-I535 using Tapatalk 2

salas2324 said:
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
Sent from my SCH-I535 using Tapatalk 2

No insurance. Never have, never will. Incredible money waster.
Sent from my SCH-I535 using Xparent ICS Tapatalk 2

husker_fan75 said:
No insurance. Never have, never will. Incredible money waster.
Sent from my SCH-I535 using Xparent ICS Tapatalk 2
Click to expand...
Click to collapse
You must be rich
Sent from my SCH-I535 using Tapatalk 2

Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
They lied to you. I worked there for 3 years.
The phone goes out to a 3rd party company in Dallas, and that company ships you a refurbished model back that more than likely won't be 100% functional.
During that time of anywhere from 3 business days to 30, they make you take a "loaner phone" which they charge you for.
Don't believe me? Call 1-800-GEEKSQUAD or go into another BBY or call Customer Service and ask.
Refurb. Only time it is new is if the system (called STAR) states the 3rd party company has no refurbs to give. Which happens almost never.
See my convo w/ Adrynalyne here: http://forum.xda-developers.com/showthread.php?p=34666411#post34666411

Sometimes if you enroll into an autopay option with your bank and pay every month with your card, the bank will allow for some sort of deductible to pay for a new phone if something happens. I know mine does but I haven't looked into the fire print.
Sent from my SCH-I535 using xda app-developers app

I like the extended warranty since its only like $1 and some change a month. As for the insurance its nice to have, i don't care if the phone is refurbished or not as long as it works. My new phone had a nominal slow speed cpu and my refurb has a fast pvs so yay me!
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npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
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I got it for the very reason I carry it case-less and in my pocket.

Skyllos said:
Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
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LOL, good luck with that. not to be a ****, but you will never get a new phone from them, unless they have tried EVERYTHING else first, including sending it out for repair 3 TIMES! (about a month per time) Yes, you will be charged for a loner as well, and yes, it will suck the big one. I would NOT recommend the best buy insurance to anyone. I ALWAYS pushed the carrier, even though it is more.
Source:
I worked for these R-Tards in Michigan for 4 years, all in the mobile dept. (can you tell i'm a little bitter?)

I have verizon insurance. It's expensive but I feel better with it. I also have the otterbox Defender case. I am ocd about scratches.
For going back to stock I personally always make sure I know how to put the phone back to the out of box state. It's really easy, just check out the guide in development sticky. Use the G1 Odin link, I think it still works.
Edit: for best buys black tie plan, I broke my Droid x a few years ago, had that plan. Took it in and it took them a month to figure out they couldn't repair it then walked over and got a new one off the shelf. Stupid in my opinion but you do get a new phone.
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The vzw insurance is priceless extends phone warranty until you upgrade to diff phone
Another thing unless u drop phone anything that goes wrong is covered in house
The only draw back it's a ***** getting a different device after multiple remans
You will get your due for an update crap
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Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!

I got my phone from Sams club and got their square trade insurance through them. $100 for 2 years and only $50 deductible. But they don't cover water damage
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npro1464 said:
Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
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After extensive b.s. I finally got an s3x2 for $0.00 and had to buy cases protectors cover battery
Best phone owned until I find problems
Right now not looking for problems
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I have insurance and also a spare xperia play as a backup. Let's say I switched to my xperia play and they switch the insurance to it. Since there's probably no chance of them having that phone anymore would they upgrade me to a newer phone if I filed a claim? This could be a workaround to the no more upgrades on unlimited data lines
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