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Bricked captivate fixed

Well my captivate is repaired. I didn't think it was possible but Josh Groce of the famed rom in a flash review videos was able to fix it for me.
Price is great and turn around time, atleast for my phone was awesome.
You can find more info at mobiletechreview.com
It is well worth the time it takes to contact him. Chances are if you have bricked your phone he will be able to fix it for you and it's a lot cheaper than buying a new phone.
I can't say enough good things about him and his work, he is a brilliant young man and we should all be thankful that he is a part of the xda community and wants to help people. I don't believe he does it for the money, off he did he would charge alot more than he does.
I hope this helps some of you that are in a bind with your phone, he certainly helped me.
Thanks Josh, for saving my phone.
Sent from my MB860 using XDA Premium App

How did you brick it?

Your phone wasn't bricked if a jig fixed your problem.
P.s. you can't make jigs yourself for $5. That's not buying the supplies at a bulk discount. Takes approximately 1 minute to make when you have everything you need in front of you. So charging 8-10$ is actually a huge profit. Say 3$ Evey minute you work times 60 minutes in an hour. $180 an hour for what equates to monkey work. Not to shabby.
Edit: yes I oversimplified the process and math to exaggerate my opinion. Point remains the same.

I don't think he was talking about a jig. Probably he had to have his flashed.

His videos r helpful. But I would like to know how u bricked it and what he did to unbrick it...did he just gave u a jig? or changed something in the hardware? I am bricking a lot lately...would be great to take his help...

Don't quote me. But I think be is talking about a jtag type flash
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

viny2cool said:
His videos r helpful. But I would like to know how u bricked it and what he did to unbrick it...did he just gave u a jig? or changed something in the hardware? I am bricking a lot lately...would be great to take his help...
Click to expand...
Click to collapse
Pretty sure it involved a riff box and removing the motherboard. That's the only way to recover a completely bricked phone.

How long did shipping take? I ask because I ordered a jig from him a while ago to have just in case and I ail don't have it...

I was able to get into d/l mode with a jig but it would just shut itself off basically. Josh worked some magic on it for me.
I bricked it going back to stock from cm7. Like a dummy I didn't follow the directions.
It was truly fubared, before it started shutting off I was getting different colored screens. Green, blue, purple, then all black. This happened each time I tried to use odin to flash stock again.
To me his work was well worth it, now I can take this p.o.s atrix back and wait for the sgs2 or infuse to come out.
Sent from my MB860 using XDA Premium App

bobapunk said:
How long did shipping take? I ask because I ordered a jig from him a while ago to have just in case and I ail don't have it...
Click to expand...
Click to collapse
I shipped it out last fri, he got it yesterday and is shipping it out today. How long ago did you order the jig? I would just ask him about it, he seems like a very nice person. Ill let you know more when I get the phone back, shouldn't take long.
Sent from my MB860 using XDA Premium App

To be honest I'm not 100% sure how he fixed it, I dont really care about that. Just glad I will have it back. Ive tried 3 inspires and then bought an atrix. They may be slightly faster than the captivate but screen quality doesn't come close to me. Maybe my eyes are getting old.
I am pretty sure though that he had to use his jtag box on it, I could be wrong. All I know for sure is that he fixed it and I can't wait to get it back.
Sent from my MB860 using XDA Premium App

donharden2002 said:
I was able to get into d/l mode with a jig but it would just shut itself off basically. Josh worked some magic on it for me.
I bricked it going back to stock from cm7. Like a dummy I didn't follow the directions.
It was truly fubared, before it started shutting off I was getting different colored screens. Green, blue, purple, then all black. This happened each time I tried to use odin to flash stock again.
To me his work was well worth it, now I can take this p.o.s atrix back and wait for the sgs2 or infuse to come out.
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
i actually had this same brick last night (funny colors mid way through odin and everything). i bricked doing the EXACT same thing that you did, however, i was able to repair it by going into download mode (mine i can hold the volume rockers and put in usb to go to d/l mode, so no need for a jig) downloaded odin 1-click that DG put out (worst 40 minute wait of my life, felt like an eternity) and flashed it back to stock with odin 1-click.

ballz0iron said:
i actually had this same brick last night (funny colors mid way through odin and everything). i bricked doing the EXACT same thing that you did, however, i was able to repair it by going into download mode (mine i can hold the volume rockers and put in usb to go to d/l mode, so no need for a jig) downloaded odin 1-click that DG put out (worst 40 minute wait of my life, felt like an eternity) and flashed it back to stock with odin 1-click.
Click to expand...
Click to collapse
I did try the odin version that dg put out but for some reason no matter what I tried my phone would just shut down. I'm not very tech savvy. I know just enough to get into trouble.
I'm glad you were able to fix yours, I just thought I'd post this for dummies like myself that tinker too much and beak things. Hopefully it will hellp someone.
Sent from my MB860 using XDA Premium App

Got my phone back today and it works like new.
My thanks goes out to Josh
Now just have to wait for the infuse to come out so I can screw it up too.
Wife will someday kill me.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

Having Withdrawals Already!!!

Ok so today I mow my yard and I plug in my Thunderbolt in to the USB charger on my PC when I come inside my phone is bootlooping. So I think ok whatever I will flash one of the many backup's I made.
So I pull the battery and boot into the bootloader, then when I go into recovery after about 2 seconds the phone powers off and starts bootlooping again??? Ok that's a first for me and I have been flashing and rooting since launch day of the OG Droid, (ok, ok not since the first day but like a month later). So I pull the battery again this time for 30 minutes because I read someone else had something like this happen yesterday. When I put the battery back in same thing! Now I pull the battery for 4 hours...same outcome.
Now I'm thinking RUU time so I grab the stock RUU pull the SD card from my Thunderbolt pop it in my Incredible load the RUU renamed to PG05IMG.zip and put it back in the Thunderbolt. Load the bootloader and flash the RUU. Reboot after it's done and would you believe it...the same thing! the phone won't load past the splash screen before rebooting.
I forgot to mention before trying all this I tried using adb to reboot into recovery and I kept getting "error: device not found" and I know how to use adb.
It's only been about 9 hours since I've been able to use my 2.3.4 GingerBread with parts of 3.0 Sense Thunderbolt and I already having withdrawals how am I going to make the next 2 to 3 weeks while it's being repaired???
Ok end rant...

Go to verizon, swap it for a new one. Warranty case for sure.

bilbobrian said:
Go to verizon, swap it for a new one. Warranty case for sure.
Click to expand...
Click to collapse
Thanks, but I rooted it, therefore I have no warranty. I knew the chance I was taking when I rooted it so I'm paying for it to be repaired.

I'm loosing faith in the Thunderbolt. I really feel we are all just a bunch of beta testers.

bunklung said:
I'm loosing faith in the Thunderbolt. I really feel we are all just a bunch of beta testers.
Click to expand...
Click to collapse
Huh? Off topic and makes no sense.
//Tap'd on my TBolt while grounded\\

bp328i said:
Thanks, but I rooted it, therefore I have no warranty. I knew the chance I was taking when I rooted it so I'm paying for it to be repaired.
Click to expand...
Click to collapse
I understand your rooted but if it cant boot up then there is a problem. Just go to verizon and show them. Once they see it cant boot properly they will exchange it or overnight one to you.
I apologize if Im missing something..

bp328i said:
Thanks, but I rooted it, therefore I have no warranty. I knew the chance I was taking when I rooted it so I'm paying for it to be repaired.
Click to expand...
Click to collapse
You may get away with getting it swapped through warranty. But I can't promise you it won't come back at you. Someone may have a solution for you though. Wouldn't give up yet. Sorry I don't.
//Tap'd on my TBolt while grounded\\

chkmate said:
Huh? Off topic and makes no sense.
//Tap'd on my TBolt while grounded\\
Click to expand...
Click to collapse
*Shrug*
He has a problem, I do too. We both own Thunderbolts. Maybe I should have been more specific.
To each his own. The end.

bunklung said:
*Shrug*
He has a problem, I do too. We both own Thunderbolts. Maybe I should have been more specific.
To each his own. The end.
Click to expand...
Click to collapse
Well then relate your problem with his. Just saying "your losing faith in Thunderbolt" tells me nothing. Don't mean to sound like an a$$, just saying. When I read your first comment I got nothing from it.
That being said...I haven't been a Bolt owner for long, but it does seem like a strange issue. You would think flashing a radio or backup would resolve the issue. But hasn't.
//Tap'd on my TBolt while grounded\\

Definitely sounds like a Warranty Issue. I'd try to get it exchanged if no one can come up for a solution to the problem.

I had a G1 back in the day that had some odd problem and I was rooted, Tmo looked at it and wouldn't touch it. So, I called HTC. I told them that I purchased the phone off Craigslist so Tmo couldn't help me, and asked how the warranty works on their end. They said that since the production of the phone started less than a year ago, they knew it was still eligible for warranty even without a receipt. There would be a triage fee if it was found to be a non-warranty issue, and it was something like $40 including the shipping back. I acted dumb when they asked if it was rooted...asked them what that meant? LOL. Sent it in, they fixed it and sent it back to me, no charge. Fast too. I was very happy and that is why I have stuck with HTC since then. It may or may not work for you, but it was painless for me.

bp328i said:
Thanks, but I rooted it, therefore I have no warranty. I knew the chance I was taking when I rooted it so I'm paying for it to be repaired.
Click to expand...
Click to collapse
Such chivalry is rare in these days.
Applaud. Best of luck!
Sent from my ADR6400L using Tapatalk

bp328i said:
Thanks, but I rooted it, therefore I have no warranty. I knew the chance I was taking when I rooted it so I'm paying for it to be repaired.
Click to expand...
Click to collapse
They don't care. Take my word for it. If it never boots they won't care.

I'm actually having this exact same issue. Has anyone found a solution yet or is the only solution to have the phone replaced?

Wow. I thought for sure hbooting the unsigned stock RUU would fix this. How about hbooting a signed ruu? It wouldn't hurt at this point.
Also make sure when you renamed the pgimg05. Zip that there was nothing at the end of the extention. I've heard some people say that windows has been known not to show that full file extension correctly.

raider3bravo said:
Wow. I thought for sure hbooting the unsigned stock RUU would fix this. How about hbooting a signed ruu? It wouldn't hurt at this point.
Also make sure when you renamed the pgimg05. Zip that there was nothing at the end of the extention. I've heard some people say that windows has been known not to show that full file extension correctly.
Click to expand...
Click to collapse
I thought hbooting the stock RUU would fix it as well, and yep it was named correctly. It's funny because it would stay on the hboot screen as long as I let it with no issue what so ever but within 2 seconds of going into recovery it would reboot.
I went back to Best Buy today as that is where I bought it to see how much they would charge to ship it out to be fixed. The mobile manager remembered me because I was 1st on the pre-order list. (I'm sure we all remember the train wreck the Best Buy pre-orders became) So any way he really went out of his way to help me. He said he has had 3 other Thunderbolts brought in for the same issue. He was able to send my phone in under their Black Tie program.
I told him I rooted the phone and was willing to pay for the repairs but he said he was pretty sure that the other 3 phones were not rooted. He said that he knew FOR SURE that at least one of the phones was not rooted because the lady that owned it did not have any branches in her family tree, (his words not mine). Since he has seen it 3 times he was not charging me. He only asked that I had the stock hboot on the phone. I had already flashed that in my attempt to get it running.

I'm with cstrife, I managed to destroy my tab with a mix of flashing and charging via outlets in India. It bootlooped for a while then just kind of gave up and began to display a strange download screen when I plugged it in to charge. I brought it to VZW and played stupid, I told them I woke up and it had this weird screen... I had a brand new one at my door the next morning and haven't heard a word from them... It probably just costs more to check it out deep enough to find out its rooted than it does to just give you a refurbished one, gut swap yours, and then send to someone else as a refurbished one...
Sent from my SCH-I800 using XDA App

Had this happen to me and just pulled my SD card, rebooted and it was fine. Not saying it will work for u but give it a shot.
Sent from my ADR6400L using XDA App

bp328i said:
I thought hbooting the stock RUU would fix it as well, and yep it was named correctly. It's funny because it would stay on the hboot screen as long as I let it with no issue what so ever but within 2 seconds of going into recovery it would reboot.
I went back to Best Buy today as that is where I bought it to see how much they would charge to ship it out to be fixed. The mobile manager remembered me because I was 1st on the pre-order list. (I'm sure we all remember the train wreck the Best Buy pre-orders became) So any way he really went out of his way to help me. He said he has had 3 other Thunderbolts brought in for the same issue. He was able to send my phone in under their Black Tie program.
I told him I rooted the phone and was willing to pay for the repairs but he said he was pretty sure that the other 3 phones were not rooted. He said that he knew FOR SURE that at least one of the phones was not rooted because the lady that owned it did not have any branches in her family tree, (his words not mine). Since he has seen it 3 times he was not charging me. He only asked that I had the stock hboot on the phone. I had already flashed that in my attempt to get it running.
Click to expand...
Click to collapse
Honesty turned out to be the best policy in this case. Congrats.
Sent from my ADR6400L using Tapatalk

MrHawaii said:
Honesty turned out to be the best policy in this case. Congrats.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Thanks, now I just have to wait 2 to 3 weeks to get it back. What to do with all that time!!!

at&t GAVE me a skyrocket...

Alright so before you get to caught up in the title, let me explain myself. I have been doing some research on which phones that at&t and sammy would upgrade to ICS, the infuse was not one of them. The Galaxy S II Skyrocket however was one. I promptly looked up the cities that have at&t LTE, I was pleasantly surprised when I saw my city there. I remembered back to when I owned the awful Motorola Backflip. I hated it so much I used the warranty department at at&t to switch the Backflip out three times before being sent an HTC Aria the fourth time. I decided to try this with the infuse and this time the phone they were willing to supply me with was the Galaxy S II Skyrocket. I thought that sharing this may help some of you who want a phone that will definitely receive ICS. If your Infuse is still under warranty, call up at&t give them crap till they send you an infuse (repeat 3 times) and enjoy your skyrocket the 4th time!

anup111 said:
Alright so before you get to caught up in the title, let me explain myself. I have been doing some research on which phones that at&t and sammy would upgrade to ICS, the infuse was not one of them. The Galaxy S II Skyrocket however was one. I promptly looked up the cities that have at&t LTE, I was pleasantly surprised when I saw my city there. I remembered back to when I owned the awful Motorola Backflip. I hated it so much I used the warranty department at at&t to switch the Backflip out three times before being sent an HTC Aria the fourth time. I decided to try this with the infuse and this time the phone they were willing to supply me with was the Galaxy S II Skyrocket. I thought that sharing this may help some of you who want a phone that will definitely receive ICS. If your Infuse is still under warranty, call up at&t give them crap till they send you an infuse (repeat 3 times) and enjoy your skyrocket the 4th time!
Click to expand...
Click to collapse
Haha nice. I've been thinking about doing this but as I am not the main account holder, it probably will not work.
Sent from my GT-P7510 using Tapatalk

On a side note....there is no reason why this phone should not be upgraded to ICS. My has it...so she probably won't care, but I will!
Sent from my SGH-I897 using XDA App

I only had to do this one time. I bought a captivate for $1 back in aug 2011. I got bored with it. In Oct I decided to call att and tell them i had all kinds of problems with the captivate and that i did not want another one and asked them what they could do for me besides me cancel my service. She offered me an Atrix or a infuse. I got the infuse and didn't pay anything for it. I just sent my captivate back in once i received my infuse. You don't have to do multiple warranty exchanges, you have to be a good talker.
Sent from my SAMSUNG-SGH-I997 using xda premium

ive been having some connection troubles big time the past few days .. data just dropping for no reason and have to go in to airplane mode to reconnect

theROMinator said:
Haha nice. I've been thinking about doing this but as I am not the main account holder, it probably will not work.
Sent from my GT-P7510 using Tapatalk
Click to expand...
Click to collapse
You don't have to be the main account holder.
Sent from my SAMSUNG-SGH-I997 using xda premium

CheesyNutz said:
ive been having some connection troubles big time the past few days .. data just dropping for no reason and have to go in to airplane mode to reconnect
Click to expand...
Click to collapse
Volume button is sticking too, isn't it.
Sent from my SAMSUNG-SGH-I997 using xda premium

CheesyNutz said:
ive been having some connection troubles big time the past few days .. data just dropping for no reason and have to go in to airplane mode to reconnect
Click to expand...
Click to collapse
Well Odin already! Stop clogging the forums!
Sent from my SAMSUNG-SGH-I997 using Tapatalk

Normally, I would frown upon this but with as much as I absolutely HATE AT&T...Have Fun!
I wish i could do this, but I'm not the main account holder and they as for the MAH last 4 digits of their SSN when talking to them.

Under warranty is the 90 day thing right?
Sent from my SAMSUNG-SGH-I997 using XDA App

KingVekxin said:
Under warranty is the 90 day thing right?
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
The phone is under a 1 year warranty no matter what.
Sent from my SAMSUNG-SGH-I997 using xda premium

The warranty department figures it's easier to deal with lying by just giving in sometimes.

Pretty slick lol

So I called them and told them I was having touchscreen issues which is True I have been. They sent me over to At&t warranty to verify my issue, told them I've done a master reset, I've done recovery and everything, They then stated I was in warranty for a replacement so here comes another infuse. lol
Edit: You DO NOT need the account holders last SSC numbers to get a replacement. Tell them you have a question and they'll say sure I can help you with that, tell them your problem and they'll have to deal with helping you. I advice before you do this, you put stock firmware back on your phone, factory reset it before sending it back as well, Don't bother if your phone has physical damage or water damage as there Warranty exchange seems to be very serious and they will charge you $399 which is the total cost of the phone.

Axiomkid said:
So I called them and told them I was having touchscreen issues which is True I have been. They sent me over to At&t warranty to verify my issue, told them I've done a master reset, I've done recovery and everything, They then stated I was in warranty for a replacement so here comes another infuse. lol
Edit: You DO NOT need the account holders last SSC numbers to get a replacement. Tell them you have a question and they'll say sure I can help you with that, tell them your problem and they'll have to deal with helping you. I advice before you do this, you put stock firmware back on your phone, factory reset it before sending it back as well, Don't bother if your phone has physical damage or water damage as there Warranty exchange seems to be very serious and they will charge you $399 which is the total cost of the phone.
Click to expand...
Click to collapse
They must have changed the whole SSC number deal then, because the last time I filed a warranty claim, mind you this was 4 years ago, they were very persistent about getting that number before they would help me with anything.
*Edit* Is it a refurbished? or new?

shooter5635 said:
They must have changed the whole SSC number deal then, because the last time I filed a warranty claim, mind you this was 4 years ago, they were very persistent about getting that number before they would help me with anything.
*Edit* Is it a refurbished? or new?
Click to expand...
Click to collapse
Reconditioned, assuming it's refurbished.

He just got lucky. Every time i call i have to give the ssn, name on the account, ect.
Sent from my SAMSUNG-SGH-I997 using xda premium

tmease1 said:
He just got lucky. Every time i call i have to give the ssn, name on the account, ect.
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
They have asked me before I even asked the question, I just told them I don't know the last digits of the SSC but I just have a question and told them the problem I was having and they took care of it.
Edit: To save them time and yourself time, Tell them you have tried a factory reset and tried the recovery option built into the phone to try and fix your issue, They'll take you right to At&t Warranty Dept to see your options on getting another phone.

Axiomkid said:
They have asked me before I even asked the question, I just told them I don't know the last digits of the SSC but I just have a question and told them the problem I was having and they took care of it.
Edit: To save them time and yourself time, Tell them you have tried a factory reset and tried the recovery option built into the phone to try and fix your issue, They'll take you right to At&t Warranty Dept to see your options on getting another phone.
Click to expand...
Click to collapse
OK, sounds good.
I'm seriously considering trying to get a different phone. I love the infuse, but the support base for roms seems to be dropping off quickly.

shooter5635 said:
OK, sounds good.
I'm seriously considering trying to get a different phone. I love the infuse, but the support base for roms seems to be dropping off quickly.
Click to expand...
Click to collapse
Once we get an official expect to see better roms, Only a couple weeks till we see it.
Edit: I've been thru this process many times with T-Mobile and getting another phone, Refurbished phones are nothing compared to what you got now thats been used for months, Refurbished phones are phones used 30 days or less from purchase and when there brought back they cannot be sold as "New" anymore. Every refurbished phone I've ever gotten was in the upmost perfect condition.

Bricked, need help!!!

I had CM9 On my rooted Samsung Galaxy S3, and my phone would crash randomly in the middle of changing songs on playerpro or in the middle of phone calls, so I tried to download SiyahKernel hoping it would add some stability to my ROM. Well I had 2 different versions of the kernel somehow. One was SiyahKernel 3.something, and the other was 2.5. I assumed the 3.something would be for the S3 and the 2 something was a false download that I got on accident and was made for the S2 or something, but when I tried to flash the 3.something it didn't work, versus when I tried flashing the 2.5 it installed perfectly fine. So, here's the fun part...when I went to reboot my phone it died COMPLETELY. I can't start the phone in download mode to odin it, can't get into recovery to flash an old nandroid. Phone won't turn on, won't charge, will do absolutely nothing, and I know for sure the battery was charged to 90% when it crapped out. I've done battery pulls, I actually did a 3 hour battery pull at one point...I don't have insurance, and I don't have the $$$ to go buy another phone, so if anyone has some ideas on how I could either get my phone back operational, or a cheaper solution (like a jigg) it would be MUCH appreciated. I wasn't just a noob jumping into it on my S3, I've been rooting, romming, and flashing **** since 2009, and it's my 10th smartphone, but my first brick ever. Please help!

search jtag.

If you can't get into odin mode or recovery then your phone is deffo hard bricked n will be costly to repair mate. Be careful flashing kernels n use odin to do it not recovery mode
Sent from my GT-I9100 using xda premium

I had the gs2 and I was trying to unroot it and I couldn't even get Odin to work because it didn't recognize the phone. So I called samsung and told them that got an update, but after it finish updating it cut off and never came on, and the battery was fully charged. So, if I was you I'll go that route. And good luck

droidstyle said:
search jtag.
Click to expand...
Click to collapse
Could I do the JTAG process MYSELF, or is paying them 60 dollars the only way to solve my problem?
That seems like the only way to fix this, because as of right now I seem pretty much screwed.

Atreux said:
Could I do the JTAG process MYSELF, or is paying them 60 dollars the only way to solve my problem?
That seems like the only way to fix this, because as of right now I seem pretty much screwed.
Click to expand...
Click to collapse
I think you need equipment to do it.
Sent from my SCH-I535 using Tapatalk 2

Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium

mustbepbs said:
I think you need equipment to do it.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
annoyingduck said:
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
This post is ridiculous. Asurion blows, never have had a good experience with them over using 5 phones insured by them. Only ever had 2 crap out on me (hardware-wise. If it was ever software related I did it, and knew exactly how to handle it, but the 2 that were done were spidered screens). They gave me a broken refurbished evo back for the very first phone I ever had that I rooted, rommed, and hacked on for DAYS trying to learn the entire process...all those manhours and they send me a refurbished phone with nothing on it, and a screwed up LCD digitzer...do NOT recommend asurion whatsoever, and will never use them again no matter what carrier I go with.

mikey banner said:
If you can't get into odin mode or recovery then your phone is deffo hard bricked n will be costly to repair mate. Be careful flashing kernels n use odin to do it not recovery mode
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Why would you use odin to flash a kernel? I use cwm all the time for roms and kernels alike. Odin for radios or to return to stock. Cwm does everything else I need it to do. Same mistake could have been made on a computer guy downloaded two kernels and flashed the wrong one.
OP I am sorry for your loss.
Sent from my SCH-I535 using xda app-developers app

annoyingduck said:
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
imo insurance fraud is not the right answer. the right thing to do is research then flash, dont flash then research. ofcourse its now standard in america to be bailed out for every mistake we make, so perhaps your right.... I have yet to cave in and accept this kind of mentality.

The profit margins these companies make is ridiculous to begin with. It's not fraud, the only thing that may be considered even close to it is claiming that the phone is missing or damaged beyond repair due to something that was out of your control. Non the less your insurance covers all these avenues twice a year.
In reality, a bricked phone should be covered under insurance, and I'm sure if you have the proper legal knowledge you could argue that further and make them cover it without having to tell a white lie. Insurance is simple, covering a loss. And a loss is technically a brick (that's not open for debate either, that's correct), but there is a loophole they use where they can refuse to honor a claim if they feel to do so (hence modifications).
F that. I pay for insurance, I do my part. Not to mention when I actually signed up for the insurance, I asked the vzw rep if a rooted phone is covered, and his response was exactly this: don't take a chance, smash it up and send it back, or disappear the device.
I do not abuse or condone anything of what I said, I have yet to make a claim, but be assured, if I brick my device after 5 years of carrying ins. I am getting my money's worth out of it.
Sent from my SCH-I535 using xda premium

[Q] got told i have to pay to send in bricked Atrix 2. What do i do now?

I finally relented and updated to the official ics update (i know). Phone died during update and subsequently bricked. ( no light nothing wont cut on, ETC). I called motorola and found out phone is under warranty but ill have to pay to send it in. Through out the whole conversation they kept trying to shift the blame to google or att and not take responsibility. So what do i do now? I want my phone fixed and i didnt brick it, they did from the update. But i shouldnt have to pay when its under warranty. Im very fustrated and now know i will never buy another motorola phone.

barn25 said:
I finally relented and updated to the official ics update (i know). Phone died during update and subsequently bricked. ( no light nothing wont cut on, ETC). I called motorola and found out phone is under warranty but ill have to pay to send it in. Through out the whole conversation they kept trying to shift the blame to google or att and not take responsibility. So what do i do now? I want my phone fixed and i didnt brick it, they did from the update. But i shouldnt have to pay when its under warranty. Im very fustrated and now know i will never buy another motorola phone.
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Well that is a tough one. Was your battery fully charged before you commited to the update? Because if you updated with 50% battery life then the blame will be on you. But, if you had a full battery and the update halted and that's what caused the brick then I would just take it to AT&T and give them a sob story. Depending on how long you have been with them they might work something out with you. It can't hurt to try at this point.

Nope battery was @97 percent when it started installing. I cant send to att because i bought it off contract so the responsibility lies with Motorola.

barn25 said:
Nope battery was @97 percent when it started installing. I cant send to att because i bought it off contract so the responsibility lies with Motorola.
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Unless by some form of magic you can't talk them out of charging you to fix it then you might have to bite the bullet on this one. If you don't mind me asking, how much are they trying to charge you?

They trying to charge me #200.

$200? I bought mine off Craig's list for $100 haha
Sent from my MB865 using xda app-developers app

Wow....$200. I wouldn't pay that much under any circumstances.
Like the other guy said, you should be able to find these phones for less than that on craigslist. Otherwise, you can use this opportunity to pick up something else. For $200, you could pick up an S2 or some other easily modded phone.
Sent from my MB865 using xda app-developers app

Try the RMA online that way they dont have a chance to deny it.
Try the RMA online that way they dont have a chance to deny it. That is what I did and they sent another device. No charge overnight shipping. Did not pay a dime.