Related
Hi guys, posted it in some thread but thought it would be a good idea to have a separate thread for it.
Facebook and Twitter is the only way to speed up unlocked bootloader process guys. You want publicity, not private conversation. So it's quite pointless emailing htc, we had a win, now we need to make sure that potential customers are aware that HTC is taking it's time in keeping their word, so they hold back on the purchase. If sales figures drop, HTC will pull the finger out and will HAVE to do something about it. PUBLICITY. REPUTATION. SALES. That's what we need to address. Make sure that you mention that even average Joe which doesn't want root can be affected, as if company doesn't keep up to promises, they do it to EVERYONE. Mention that they lied about Desire getting GB (well, calling it lie is exaggerating a bit, but we want to make it look bad, and I hope you heard the news), so average Joe can't expect to have his HTC phone to be up to date for the whole length of the contract (normally 24month in UK). Make customers think before buying, even if takes only one week for all the customers to decide, HTC will definitely notice it, and will realize what sort of impact small group of unhappy customers can cause.
Also, as a lot of us hang out in other forums (i still pop in to Desire forum now and again), i suppose we could start threads there with links to this one, or just quoting it, so we get a lot more people to help us (we are a small group of Sensation owners in the end of the day). I do believe that even Sammy, LG, MOTO etc. owners will be sympathetic to our cause and will help us to become louder.
If anyone thinks this thread is pointless, feel free to mention it to mods. Only sharing my thoughts
you're a genius ...
definitely not pointless - we need to get the word out. 5 minutes of time to protect our investments is not much to ask.
I've been spamming their facebook page since about two weeks ago. It's extremely annoying to see their rep. respond to some dumb pic post, while ignoring real issues. I didn't expect an unlocked bootloader by now, but I do expect some kind of update.
HTC said that the desire would be getting a gingerbread update, then turn around and announce that it wasn't possible. Are they doing the same with the bootloader? I also don't understand why the ceo would comment specificallyon the evo 3d, but not the sensation. I understand that online support has said that were getting an unlocked bootloader, but who knows. It's been a month, they could easily give an update. If something isn't done/said in the next ten days, this phone is going back to Wal-Mart.
Hell, if it was just the bootloader pissing me off, then I'd be ok. At this point, I can hardly get on the browser because the data keeps locking up. I'm starting to regret selling my g2x. I'm very close to going back to my hd2 for a few days so I can actually use my phone without wanting to throw it against the wall.
Sent from my HTC Sensation 4G using XDA Premium App
tinky1 said:
Mention that they lied about Desire getting GB (well, calling it lie is exaggerating a bit, but we want to make it look bad, and I hope you heard the news), so average Joe can't expect to have his HTC phone to be up to date for the whole length of the contract (normally 24month in UK). Make customers think before buying, even if takes only one week for all the customers to decide, HTC will definitely notice it, and will realize what sort of impact small group of unhappy customers can cause.
If anyone things this thread is pointless, feel free to mention it to mods. Only sharing my thoughts
Click to expand...
Click to collapse
Something seems to be working, now HTC says GB is comming for the Desire
http://www.engadget.com/2011/06/15/htc-pulls-a-180-now-says-gingerbreads-coming-to-desire/
Which is bull****. One day they day it isn't possible, then the next day it is. That alone proves that they'll lie. Did they lie about the bootloader just to stop the constant spamming a few weeks ago?
Sent from my HTC Sensation 4G using XDA Premium App
Seeing that they did a U-turn on GB update for Desire makes me even more suspicious. WHY? You either can do it or you can't, so why announce one thing and then change your mind? Cheap PR? Don't get it.... I see things like that as a big fat MINUS to HTC.
Here it is
http://www.facebook.com/HTC/posts/10150327584518084
Definitely, G2X is a nice phone. I am really considering G2X now.
tawtao said:
Here it is
http://www.facebook.com/HTC/posts/10150327584518084
Definitely, G2X is a nice phone. I am really considering G2X now.
Click to expand...
Click to collapse
Have you checked out the G2X forum and all the issues with the G2X? The fact that T-Mobile still isn't selling the G2X on the website speaks volumes about the phone.
tawtao said:
Here it is
http://www.facebook.com/HTC/posts/10150327584518084
Definitely, G2X is a nice phone. I am really considering G2X now.
Click to expand...
Click to collapse
If you want my g2x I can sell you mine haha
Sent from my HTC Sensation 4G using XDA Premium App
azsl1326 said:
Have you checked out the G2X forum and all the issues with the G2X? The fact that T-Mobile still isn't selling the G2X on the website speaks volumes about the phone.
Click to expand...
Click to collapse
I had a G2X, and at least I could browse the internet without my data hanging. Within five minutes of getting my G2x, I was also rooted w/ recovery installed.
How do I check s-off/s-on?
hah2110 said:
How do I check s-off/s-on?
Click to expand...
Click to collapse
With the phone off, press power and volume down at the same time. It will boot into hboot. At the top of that screen it will Eng S-off or S-on
I've been on the htc boat for a couple of years now and one things 4 shure, htc makes good phones, but it seems like they don't know how 2 listen 2 their customers. If they carry on acting and behaving in the future like they used 2 do, then the excistens of htc fades out. The whole idea of google and android is open source, that will say people like us are the developers and we can't develop and beeing be innovative if we don't have the tools to work with. Unlocked phones is a must.
Sent from my HTC Sensation Z710e using XDA Premium App
Ok I just got a random call from some guy from HTC, said his name was Eric but would not give a last name. He wanted to "follow up" on me saying I was unhappy about the whole S-Off/Bootloader thing. I he kept skirting the question of "Are we going to get out bootloaders unlocked or not?" He finally told me that they were waiting on Corporate to let "Them" know WHEN they would be unlocked, so I asked him to confirm that he just said at some point they would be unlocked, and he back tracked really fast and said IF they would be unlocked, and his dept. did not expect to know anything for a "month or two", but HTC was watching Twitter and Facebook and know the customers are unhappy, and they strive to make thier customers happy...yada ..yada..yada....I told him at this point a simple Yes or No would make me happy, but we all know I didn't get that either. So has anyone else got a call from "Eric" or one of his friends over at HTC? Maybe if they work together they can find thier asses from a hole in the ground!
I honestly feel bad for Eric. Low level outbound call center representative. His whole job is centered around contacting angry customers and trying to pacify their concerns without giving straight answers (which he probably doesn't even truly have).
I'm glad you didn't claim to tear him a new asshole or anything. Bottom line, let's hope the bootloaders are unlocked soon and Eric can take a breather right along with us.
Sent from my HTC Sensation 4G using XDA App
No actually I was very nice to him. I even told him I was frustrated at the situation and NOT at him and I felt bad for him too. I think it is a shame HTC has hung these poor people out to dry with no real answers for anyone. I really would hate to have his job right now.
Well that's good! Although when I worked in a call center, if the person I was taking to sounded like a cute girl, it made my job so much better
Sent from my HTC Sensation 4G using XDA App
I don't believe that they will open the bootloader
.
It's been now almost two months since the first Sensation hit the market on 19th May. We all want to believe the unconfirmed rumours (on FB, Twitter, but non on any official HTC site or document) that they will open the Bootloader, first for new handsets and then to us who have already got the unit.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are not willing to roll it over to us.
I have lost all faith in HTC in this matter and now rely on those wonderful and talented developers to crack it.
.
Hi Chaps,
I've been having an issue with the signal on my phone, am now on my 4th Sensation..
I was on the phone to a really helpful chap at HTC and we were discussing exchanging my vodafone branded handset for an unbranded one (was never going to happen) but then I asked about rooting and unlocking the bootloader.
He went and had a chat with a colleague and came back and said that when the bootloader is unlocked, I will be able to flash the non branded firmware.
Rooting will void warranty, but flashing another firmware will be fine.
He confirmed this with another colleague, but as far as I can see, we will DEFINITELY get unlocked bootloader.
He didn't know when, but he didn't feel it would be too long to wait now!
Sorry for the off topic - though it is related...
I received a call from HTC from leaving a negative review from a survey they sent to me regarding an email I received from customer support. Basically said the same thing about the bootloader but did know about the temporary root for the Sensation. I guess that they are watching the dev. forum.
paulmor said:
.
It's been know almost two months since the first Sensation hit the market on 19th May. We all want to believe the unconfirmed rumours (on FB, Twitter, but non on any official HTC site or document) that they will open the Bootloader, first for new handsets and then to us who have already got the unit.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are just not willing to roll it over to us.
I have lost all faith in HTC in this matter and now rely on those wonderful and talented developers to crack it.
.
Click to expand...
Click to collapse
Of course they know what to do. They knew since day one. It's their device and their bootloader. IMO the problem are the carriers. HTC knows that people are unhappy with the locked bootloader policy and that they have to give their customers what they want or else there will be consequences. But on the other hand they have to keep the carriers happy. I believe they will leak the way and let the devs do the rest
Same here! I have faith that they will figure it out. )
No not off topic really. I was just really shocked when I got the call from HTC. I really did not expect to hear from them. Like I said I felt bad for the guy, but I feel that they should at least give us a yes or no. For that I have lost alot of faith in the company.
Hmmm.... Just got this in my email.
HTC wrote: "Hi Traci! We are sticking by our decision to provide a way for our users to be able to unlock their bootloaders. We appreciate your patience and will provide an update with more information as soon as we can."
anglkitty77 said:
Hmmm.... Just got this in my email.
HTC wrote: "Hi Traci! We are sticking by our decision to provide a way for our users to be able to unlock their bootloaders. We appreciate your patience and will provide an update with more information as soon as we can."
Click to expand...
Click to collapse
Now they are just copy and pasting. I received that exact email from them a week ago.
Sent from my HTC Sensation 4G using XDA App
I received a call from a Gordon, and some girl on two seperate occasions. They are in my voicemail ...was planning to call them back.
Anyways, these were for my Mytough4g complaint, fwiw.
Towle said:
Now they are just copy and pasting. I received that exact email from them a week ago.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Well at least someone else got calls and emails...was about to think my new phone had generated me a stalker! lol
paulmor said:
.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are not willing to roll it over to us.
.
Click to expand...
Click to collapse
Really ? There's doubt in your mind that they don't know "HOW" to do it ? Ever occur to you that THEY are the ones that wrote the software for the bootloader and have every line of code for it available ? LOL
It was never a question of IF they know how to do it, it's a question of WHEN they'll decide to release the unlocked bootloader. It's politics, not technical know-how. Rest assured, they have plenty of that. LOL
NRGZ28 said:
Really ? There's doubt in your mind that they don't know "HOW" to do it ? Ever occur to you that THEY are the ones that wrote the software for the bootloader and have every line of code for it available ? LOL
It was never a question of IF they know how to do it, it's a question of WHEN they'll decide to release the unlocked bootloader. It's politics, not technical know-how. Rest assured, they have plenty of that. LOL
Click to expand...
Click to collapse
Uhhh....? I think you need to re-read his post... He said the exact same thing you just did..
Sent from my HTC Sensation 4G using XDA App
So I went to a few stores today that sells att phones. I asked everyone in all 5 of the stores about the upcoming Samsung Galaxy Note LTE, noone even knew about it as if it will be coming out 6 years from now -.- noone knew there was one even coming out let alone the name :/ it kind of makes me sad when the consumer knows more then the sales reps. They should train more in my opinion this was just my little experiance for the day just thought I'd share. Anyone else looking forward to the note lte for att?
Sent from my Inspire 4G using xda premium
Nobody in a provider store is going to have even a small clue about phones they don't already stock, this should not be a shock. And if you're on xda you're a bit above the typical consumer...
There is basically no benefit in knowing about a phone you don't stock yet from a sales perspective. You can't sell what you don't have.
Sent from my GT-I9000 using xda premium
They should for the consumer I really wish I could get hired there and be like "hey guys look at this site it will help you when a consumer comes in " Haha xD
Sent from my Inspire 4G using xda premium
In-store reps definitely don't know anything. Most reps aren't like us and simply don't care. I usually come across some reps who give out good information about upcoming devices. These reps are always over the phone as they have quick access to the database. Try calling about a general question, talk to them for a bit, and when you're about to end the conversation, pop the question.
Sent from my u8800pro using xda premium
KayxGee1 said:
In-store reps definitely don't know anything. Most reps aren't like us and simply don't care. I usually come across some reps who give out good information about upcoming devices. These reps at always over the phone as they have quick access to the database. Try calling about a general question, talk to them for a bit, and when you're about to end the conversation, pop the question.
Sent from my u8800pro using xda premium
Click to expand...
Click to collapse
Ive sold phones for five years in three locations. I can tell you most of us know about phones as soon as they are rumors. As someone said earlier if we don't sell it we really don't care. To be honest if someone asked me about the note I would kinda just try to end it fast unless we were doing pre orders as asking me about a phone I cant sell isn't making me commission. If it is slow though I will talk about announced upcoming phones for quite awhile. Also most consumers walk in and say i want android or iphone not asking specifics
Bush715 said:
Ive sold phones for five years in three locations. I can tell you most of us know about phones as soon as they are rumors. As someone said earlier if we don't sell it we really don't care. To be honest if someone asked me about the note I would kinda just try to end it fast unless we were doing pre orders as asking me about a phone I cant sell isn't making me commission. If it is slow though I will talk about announced upcoming phones for quite awhile. Also most consumers walk in and say i want android or iphone not asking specifics
Click to expand...
Click to collapse
That's understandable. Wouldn't it be better to actually care and inform a consumer of an upcoming device? By informing them of said device, they might wait for it and pay the $200 with the contract. I understand you want to make some money as well but I guess from a personal standpoint I would help the person that cares as much as I do.
Sent from my u8800pro using xda premium
KayxGee1 said:
That's understandable. Wouldn't it be better to actually care and inform a consumer of an upcoming device? By informing them of said device, they might wait for it and pay the $200 with the contract. I understand you want to make some money as well but I guess from a personal standpoint I would help the person that cares as much as I do.
Sent from my u8800pro using xda premium
Click to expand...
Click to collapse
If they are techie I will chat with them build rapport and leave them with a business card and an appointment only if the release isn't months away. The average consumer wants what their friend has and even if a better phone comes out tomorrow won't wait.
Bush715 said:
If they are techie I will chat with them build rapport and leave them with a business card and an appointment only if the release isn't months away. The average consumer wants what their friend has and even if a better phone comes out tomorrow won't wait.
Click to expand...
Click to collapse
I see now. Well that is just fine with me.
Sent from my u8800pro using xda premium
KayxGee1 said:
I see now. Well that is just fine with me.
Sent from my u8800pro using xda premium
Click to expand...
Click to collapse
Though by far my biggest pet peeve at work is the people who say well I saw this was coming out on _________ tech site and I know all about it where is it. Most of those people end up name dropping xda. Kinda like this "well i frequently read xda and it said this and that and they tend to be just plain wrong. I know most of us on xda aren't like that but when you hear it multiple times a week you tend to want to hull smash something end rant ha
Bush715 said:
Though by far my biggest pet peeve at work is the people who say well I saw this was coming out on _________ tech site and I know all about it where is it. Most of those people end up name dropping xda. Kinda like this "well i frequently read xda and it said this and that and they tend to be just plain wrong. I know most of us on xda aren't like that but when you hear it multiple times a week you tend to want to hull smash something end rant ha
Click to expand...
Click to collapse
Haha yea I understand. I never ask about a device until it's all over the internet and comfirmed by many sources. That's like calling HTC and asking about the rumored Edge.
Sent from my u8800pro using xda premium
I even tried bestbuy lol and the guys words were "our phone tech isn't here today he will be here tomorrow from 12-6" I live 40 mins away from anything so its not in my best choice to go back but anywho I go to the same att retailer when I buy my phones. They know me there and come at me quick because I don't just come in to buy a cheap pantech crossover I'm there with cash in hand and buy phones straight up xD so they are always willing to help. When I went in to buy my Sony xperia play 4g I handed her my iPhone to Bluetooth my contacts, she looked at my iPhone and her exact words were "what the F is this" it was running wp7 xD Haha but in all seriousness I think someone should be hired in the certain area. It'd be like hiring me to sell cars or ovens when I know nothing about them, I feel like they just hire anyone :/ I went to buy a computer once and the worker argued for 30 minutes that 512mb was a gigabyte :/ I shook my head and took my business elsewhere I just don't understand... sometimes I wish everyone cared about a phone as much as we do... instead of "as long as I can listen to music watch YouTube and look at porn, I don't care what it looks like or what it does" :'( I honestly just want to teach everyone for free so I don't feel so smart and dumb at the same time. anyone else feel that way?
Sent from my Inspire 4G using xda premium
phzi said:
Nobody in a provider store is going to have even a small clue about phones they don't already stock, this should not be a shock. And if you're on xda you're a bit above the typical consumer...
There is basically no benefit in knowing about a phone you don't stock yet from a sales perspective. You can't sell what you don't have.
Sent from my GT-I9000 using xda premium
Click to expand...
Click to collapse
I agree. I've perused tablets in Best Buy and after engaging the nearest 'team member' for less than 3 minutes, I realize that I know more than they do.
It's the same experience when going to the auto parts store. There are some people who can carry on informed conversation, but 90% are the type who watch fast & furious movies in awe, and know nothing about repair or maintenance or they can only look up part numbers.
Basically, lower your expectations.
This is why I get mad when I've tried many times to get a job in those kind of places to no avail because I don't seem to have any big time qualifications to my record yet if I go into any outlet store and begin talking about phones, the sales rep looks at me like I'm making up things or shocked I know anything.
I Am Marino said:
This is why I get mad when I've tried many times to get a job in those kind of places to no avail because I don't seem to have any big time qualifications to my record yet if I go into any outlet store and begin talking about phones, the sales rep looks at me like I'm making up things or shocked I know anything.
Click to expand...
Click to collapse
I have had similar experience with applying for jobs at auto parts stores. The 'now hiring' sign is displayed for several months and the staff changes about every 3 weeks, but I never get called. For a while there was an older woman who not only knew nothing about cars but she also needed help to use the computer program to look up parts.
I finally realized that these people will work for less money than I will because I actually know what I am doing. It really is sad that people with any level of technical or mechanical ability don't actually work at the retail level because they can't get enough money.
And don't get me started on the people who work at Home Depot . .
I have no past work experiance. I'm 19 years old have been the "bad" kid because I used to be a "black magic" hacker I've gotten introuble from schools best buys and targets because of it but now I'm past all that I do phones tablets anything mobile. There is never a time when I'm in best buy that I'm back in the computer/phone area and usually an older citizen is talking to a sales Rep about which one is better and the sales Rep says well product A is $1299 with 4gb ram touchscreen is way better then product B $899 8gb ram and so on but they go by the price as the sales Rep was walking her to the register I kindly walked up and said "hello ma'am I noticed you were interested in two different so-so" the sales Rep called the manager and had me kicked out for costing him the sale xD but they wont hire me? I have long hair and look like a "druggie" I don't do drugs don't have tattoos or metal on my body but yet they hire people who are clueless
Sent from my Inspire 4G using xda premium
i have to say i agree not many of the people in the stores even know about the phones they have in front of them much less whats coming out.
toxicpaulution said:
... I have long hair and look like a "druggie" I don't do drugs don't have tattoos or metal on my body but yet they hire people who are clueless
Sent from my Inspire 4G using xda premium
Click to expand...
Click to collapse
I don't mean to overstep the rules of polite conversation but you may wish to think about your image. It isn't fair that we judge based on looks, but it happens.
*Edit - When I say looks I also means assumptions that people will make of others based on their prejudices. -*End Edit
Most recently, I applied for a job repairing projectors. During the interview they kept asking me about how well I would transition to an office environment. Completely Ridiculous! I would be working in the workshop not the office and I happened to be better dressed than any of my interviewers.
Basically, some people cannot see past their little world or people they can understand.
Man Verizon store by me they don't know anything. And they are jerks as well. Went to upgrade my moms phone and said she wouldn't get unlimited data with her Droid 3 so I just bought it from newegg called up and boom she got her unlimited data. Never going back to that store again. Hate how now you have to bring phone to store to get replaced.
Sent From My Thunderbolt Using Tapatalk.
toxicpaulution said:
They should for the consumer I really wish I could get hired there and be like "hey guys look at this site it will help you when a consumer comes in " Haha xD
Sent from my Inspire 4G using xda premium
Click to expand...
Click to collapse
Frig no, we need no more non technical people. Like how not everyone is cut out for engineering or medicine, not everyone is cut out for xda.
$1 gets you a reply
I'm not saying everyone join xda but if you going to sell something atleast know alittle about the past present and the future you can't be like well I'm sorry I don't know about cars from 2011 back I only know about the 2012 Ford focus and that's all sorry can't work on you're car -.-
Sent from my Inspire 4G using xda premium
Today I wrote a complaint to AT&T for interfering with HTC's bootloader unlock and I received this response:
Dear Christopher,
Thank you for contacting AT&T about your wireless service. My name is
Daniel D., and I will be more than happy to assist you with your inquiry
regarding software updates/OS information today.
I apologize for any frustrations that this may have caused you. After
some research, I am happy to inform you that AT&T doesn't interfere with
the software updates that the phone manufacturers provide. The only
stipulation that AT&T would have would be to ensure that the OS would be
optimized for AT&T's network. Please be aware that AT&T doesn't make
software for phones and we would never prevent our customers from
getting a better software update or OS.
We are sorry to hear that you are considering canceling for something
that is out of our control. In this case we recommend that you speak to
the manufacturer of the device. HTC can be reached at 866-449-8358.
If you have any additional questions about this issue, please respond to
this e-mail. If you have a question about another issue, please send us
a new e-mail via the Contact Us link in the lower left-hand corner of
your myAT&T account. Thank you for choosing AT&T; we appreciate your
business.
Daniel D.
eCare Customer Service Specialist
AT&T Business Solutions Customer Care
Business Care: 611 or 1-800-331-0500
Online account management: att.com/myatt
Click to expand...
Click to collapse
The CSR seems to be indicating that AT&T isn't meddling and that the decision is HTC's. It's vague, non-commital customer service speak and almost certainly not true. . . . He also refers to the bootloader unlock as a software update from the manufacturer, so perhaps he just has no idea what I'm talking about.
I've written back asking for clarification on AT&T's official policy.
I suggest anyone who is unhappy with AT&T's behavior write to customer service and let them know.
It can't hurt to formally let them know that you're not pleased. Even if you're hooked into a contract at the moment, they really do care if you're less willing to renew next time around.
czucker said:
Today I wrote a complaint to AT&T for interfering with HTC's bootloader unlock and I received this response:
The CSR seems to be indicating that AT&T isn't meddling and that the decision is HTC's. It's vague, non-commital customer service speak and almost certainly not true. . .
I've written back asking for clarification on AT&T's official policy.
I suggest anyone who is unhappy with AT&T's behavior write to customer service and let them know.
It can't hurt to formally let them know that you're not pleased. Even if you're hooked into a contract at the moment, they really do care if you're less willing to renew next time around.
Click to expand...
Click to collapse
taht's a standard AT&T kiss off letter. They're saying they don't do anything to prevent HTC from sending updates to phones. Not That they aren't preventing the bootloader from being unlocked.
Big Bro does it again
Standard BS reply from the big bro... u know urself nothing in that letter is what they say it to be...
I sort of figured as much and edited my original post to reflect that. . .
It may not help, but I still reckon it doesn't hurt to write a letter or two.
To ensure a safe and consistent experience for our wireless customers, AT&T does not support unlocked bootloaders. I understand that this will not satisfy your complaint, but this is AT&T’s official response to your complaint and I’ve submitted this information as our response to the BBB.
Please contact me with any further questions or concerns.
Regards,
Keith Morrisette
Customer Appeals Manager, Executive Response
AT&T Business Solutions
Office: 952 703-2344
Wireless: 952 847-3709
Fax: 952 703-2307
This message, including any attachments, is the property of and may contain confidential information of AT&T. If you are not the intended recipient, please notify the sender of the error and delete this message and any attachments.
this is what i got from my bbb complaint.
porkaysi said:
To ensure a safe and consistent experience for our wireless customers, AT&T does not support unlocked bootloaders. I understand that this will not satisfy your complaint, but this is AT&T’s official response to your complaint and I’ve submitted this information as our response to the BBB.
Please contact me with any further questions or concerns.
Regards,
Keith Morrisette
Customer Appeals Manager, Executive Response
AT&T Business Solutions
Office: 952 703-2344
Wireless: 952 847-3709
Fax: 952 703-2307
This message, including any attachments, is the property of and may contain confidential information of AT&T. If you are not the intended recipient, please notify the sender of the error and delete this message and any attachments.
this is what i got from my bbb complaint.
Click to expand...
Click to collapse
Me too almost to the letter.
I'll write in as well
porkaysi said:
To ensure a safe and consistent experience for our wireless customers, AT&T does not support unlocked bootloaders. I understand that this will not satisfy your complaint, but this is AT&T’s official response to your complaint and I’ve submitted this information as our response to the BBB.
Please contact me with any further questions or concerns.
Regards,
Keith Morrisette
Customer Appeals Manager, Executive Response
AT&T Business Solutions
Office: 952 703-2344
Wireless: 952 847-3709
Fax: 952 703-2307
This message, including any attachments, is the property of and may contain confidential information of AT&T. If you are not the intended recipient, please notify the sender of the error and delete this message and any attachments.
this is what i got from my bbb complaint.
Click to expand...
Click to collapse
SAFE? Gimme a break... Whatever AT&T keep the bootloaders locked! We will brick countless devices over and over until we find our exploit and you can foot the bill. Or you can let us unlock through HTCdev like the rest of the world and save yourself the time/money.
Oh no wait, that would be the smart thing to do, and you are all Morons.
Att reps have no idea what they're doing. This is a good example.
They basically said the exact same thing about the vivid when it was released. I didn't buy it then and don't know.
But thanks to the heat devs here we are able to unlock it anyway.
They can't stop the brilliant minds at work here.
Sent from my HTC One X using xda premium
Dear Christopher,
Thank you for contacting AT&T about your wireless service. My name is
Daniel D., and I will be more than happy to assist you with your inquiry
regarding software updates/OS information today.
I apologize for any frustrations that this may have caused you. After
some research, I am happy to inform you that AT&T doesn't interfere with
the software updates that the phone manufacturers provide. The only
stipulation that AT&T would have would be to ensure that the OS would be
optimized for AT&T's network. Please be aware that AT&T doesn't make
software for phones and we would never prevent our customers from
getting a better software update or OS.
We are sorry to hear that you are considering canceling for something
that is out of our control. In this case we recommend that you speak to
the manufacturer of the device. HTC can be reached at 866-449-8358.
If you have any additional questions about this issue, please respond to
this e-mail. If you have a question about another issue, please send us
a new e-mail via the Contact Us link in the lower left-hand corner of
your myAT&T account. Thank you for choosing AT&T; we appreciate your
business.
Daniel D.
eCare Customer Service Specialist
AT&T Business Solutions Customer Care
Business Care: 611 or 1-800-331-0500
Online account management: att.com/myatt
Click to expand...
Click to collapse
There was something wrong with this letter, but I fixed it.
The guy has no idea. He doesn't even know what BL Unlock is. And he doesn't realize that AT&T DOES in fact prevent a lot of customers from using different software.
All of this is happen before and all will happen again.
I purchased the vivid right when it came out and we when thru hell to get any development going. Letters were sent to AT&T and HTC and they just laughed in our faces.
We called Mr.Chou a lair openly in the Twitter and facebook pages and to this day, they still claim he was not lying about not locking the bootloaders.
They eventually allowed the unlocking of the bootloader and then we got s-off. It was about 3 moths after release.
By contrast, note the HOX had some holes we have now xploided the the vivid did not have. So I think we have an advantage.
This is XDA some things may be difficult but definitely not impossible.
Sent from my HTC One X
Went through this with the Evo 3D as well..HTC wouldn't unlock the bootloader and a month later we had S-Off and not to far after the HTC Unlock tool came about. I still have hope for this device
Sent from my HTC One X using XDA
carlosjcar said:
All of this is happen before and all will happen again.
I purchased the vivid right when it came out and we when thru hell to get any development going. Letters were sent to AT&T and HTC and they just laughed in our faces.
We called Mr.Chou a lair openly in the Twitter and facebook pages and to this day, they still claim he was not lying about not locking the bootloaders.
They eventually allowed the unlocking of the bootloader and then we got s-off. It was about 3 moths after release.
By contrast, note the HOX had some holes we have now xploided the the vivid did not have. So I think we have an advantage.
This is XDA some things may be difficult but definitely not impossible.
Sent from my HTC One X
Click to expand...
Click to collapse
I wonder if they really know what a boot loader is and what the difference is between locked or unlocked. Also why would they say they don't lock the boot loader? If I was talking to him on the phone (or better yet, in person), I would tell him "Look, grab your HTC Vivid there. Hold down power and Volume down. It will boot into hboot. What do you see at the top?"
Doubt it would of helped though. And oh well. You know, you've just got to have some bumps in the road. We all need to have conversations with head guys over at AT&T every now and then. Laughter is good medicine. And you know what, if they are not cooperative... give them a link to the GFY page (some forums have a GFY button but this does not, defuq is up with that???), and do it yourself.
I do agree, difficult but not impossible. XDA Devs are awesome!
I wonder why this bootlader still isnt officialy unlockable? My new ATT OneX+ with cid CWS_001 is unlockable at HTC dev. I wasnt sure if you guys were aware of that. The plot thickens . Makes no sense to me.. Everyone sell your hox and get a hox+ lol. Bring Rom devs with you!
nugzo said:
I wonder why this bootlader still isnt officialy unlockable? My new ATT OneX+ with cid CWS_001 is unlockable at HTC dev. I wasnt sure if you guys were aware of that. The plot thickens . Makes no sense to me.. Everyone sell your hox and get a hox+ lol. Bring Rom devs with you!
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Click to collapse
It is quite odd, but I'll wait until they release a Qualcomm quad core phone.
I've also read that the hox+ has a sub par screen compared to ours
Sent from my HTC One XL using Tapatalk 2
superchilpil said:
It is quite odd, but I'll wait until they release a Qualcomm quad core phone.
I've also read that the hox+ has a sub par screen compared to ours
Sent from my HTC One XL using Tapatalk 2
Click to expand...
Click to collapse
I haven't noticed any difference in the screen. JB is smooth, Gaming is awesome if you do that. The Hox+ stock feels as smooth as my tweaked Oc'd hox with custom roms. And i'm loving the 64gb! No regrets at all. Wish there was more development... but that'll come. I can test the screens side by side Monday. Left the hox at work. And yes it is ODD that the bootloader is unlockable at launch.
nugzo said:
I haven't noticed any difference in the screen. JB is smooth, Gaming is awesome if you do that. The Hox+ stock feels as smooth as my tweaked Oc'd hox with custom roms. And i'm loving the 64gb! No regrets at all. Wish there was more development... but that'll come. I can test the screens side by side Monday. Left the hox at work. And yes it is ODD that the bootloader is unlockable at launch.
Click to expand...
Click to collapse
I'd love 64gb on the one x, never understood why they did that to this phone.
I guess they figure we are going to find out how unlock regardless so might as well give us what they promised in the first place
Sent from my HTC One XL using Tapatalk 2
HTC DNA for Verizon was supported on htcdev up until launch day. Then it got pulled so its not unlockable(out of box). So at this point I'm fairly confused as to which phones are not unlockable and why......... Doesn't really matter why, but its not knowing that makes it so interesting
Sent from my Nexus 7 using Tapatalk 2
18th.abn said:
HTC DNA for Verizon was supported on htcdev up until launch day. Then it got pulled so its not unlockable(out of box). So at this point I'm fairly confused as to which phones are not unlockable and why......... Doesn't really matter why, but its not knowing that makes it so interesting
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I swear I saw that coming...they were all happy and all fair witha all the HTC elevate members and whoever got the phone before hand and let the bl process be there till the night before...that makes me wonder why!!! Why do they Care so much..Verizon made some really questionable decisions with that device sucks as 16 gb no menu remap(come on?) No sd slot(really?) ....i wish HTC weren't in such a slump right now...they make the best phones in my opinions but when they come to the see US the carriers have them by their balls
Hey guys,
Just wanted to give my fellow Wind users a warning: Wind has changed their warranty policies.
Instead of doing a straight exchange they now require $150 deposit, and a $10+tax fee for using their loaner phone. I've had enough of their antics, and am in touch with the loyalty department after paying $161.30 just to send my phone in for repairs.
Basically what happened is my phone shutoff while I was using the flashlight, and wouldn't turn back on. I tried charging, tried a different battery, tried putting it into recovery, etc. Now that I look back the only thing I didn't try was apx mode. Funny thing was, when I was in the store waiting to get the loaner phone, a lady brought in the exact same phone with calling issues. Everyone who has this phone hates it.
Anyways, reason for my post wasn't to get help fixing it, it was to warn you guys of the new crappy policies in place.
If they can't hook me up with an upgrade for a newer phone, then I'm tempted to pay off my tab and leave wind for mobilicity, at least then I wouldn't have to deal with getting crappy phones like this in the future. Wind (and T-Mobile for that matter) should have recalled all these phones when they realized that it was a P.O.S for lack of a better word. It hasn't even been a year and the phone has broken twice on me.
My words of wisdom was to tell you guys to pawn your phones off or try and trade for an amaze 4g or something before yours breaks (since it's probably inevitable) and you're stuck paying these bogus warranty fees. I'll update the thread once the loyalty department gets back to me this weekend.
Ontop of this as of April 1st of 2012 they charge 10$ for the unlock codes. I just called to get it unlocked and the representative claimed i had to be with them for "6" months not the usual 3 and its 10$ to unlock the phone.
If there has been a change in policy, does that mean you can get out of your contracts?
Sent from my LG-P999 using Tapatalk 2
Just a little comment on the issue with your phone. I think your motherboard is fried . This is my second LG phone, and my first phone (P500) had an issue and wouldn't turn on, I sent it for repair and they told me the motherboard was dead.
So I'm guessing that's what happened with yours. This will be my last LG phone, probably forever. Would rather have an iphone, and I HATE apple products, than an LG phone.
djvoleur said:
If there has been a change in policy, does that mean you can get out of your contracts?
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
See if you can find some information regarding the wintab contracts. considering its a "contract" that you sign for the company somehow i dont think its legal for them to enforce that upon the anyone who signed on before the date of change. For the others there is no contract as is pay as you go.
djvoleur said:
If there has been a change in policy, does that mean you can get out of your contracts?
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
Unfortunately they don't do contracts. But I do have a WindTab which means I owe a certain amount of money on the phone. Maybe I can get out of paying it by saying their policy breached my agreement. I'll have to review my agreement!
Solace50 said:
See if you can find some information regarding the wintab contracts. considering its a "contract" that you sign for the company somehow i dont think its legal for them to enforce that upon the anyone who signed on before the date of change. For the others there is no contract as is pay as you go.
Click to expand...
Click to collapse
I will look into this. Thanks you guys, good point!
jj_z1 said:
Just a little comment on the issue with your phone. I think your motherboard is fried . This is my second LG phone, and my first phone (P500) had an issue and wouldn't turn on, I sent it for repair and they told me the motherboard was dead.
So I'm guessing that's what happened with yours. This will be my last LG phone, probably forever. Would rather have an iphone, and I HATE apple products, than an LG phone.
Click to expand...
Click to collapse
I 100% agree with you. Last LG phone I ever get. I was going to buy an LG TV this week as well, but I feel like a dynex would be more reliable at this point!
Thanks guys!
Funny thing is I have 2 720p tvs, one is a dynex and one is an LG lol. The dynex tv is older and was more expensive at the time, but they both work great. The LG tv input ports are arranged better though and are easier to get to.
Sorry to hear about your issues, but please note that this is off-topic! Complaints about your provider have nothing to do with development. (As an aside, I'd also disagree with your assertion that "everyone" is unhappy with the phone. We have two G2x phones on Wind and really enjoy both the device and the service.)
Tv
Sent from my LG-P999 using Tapatalk 2
djvoleur said:
If there has been a change in policy, does that mean you can get out of your contracts?
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
Wind doesn't have contracts.
Sent from my LG-P999 using Tapatalk 2
tvisforme said:
Wind doesn't have contracts.
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
It might be against the rules to post twice in a row. Could you check and get back to us?
If wind does not have any "contracts" whats stopping people from canceling the service and not paying off the windtab.
tvisforme said:
Sorry to hear about your issues, but please note that this is off-topic! Complaints about your provider have nothing to do with development. (As an aside, I'd also disagree with your assertion that "everyone" is unhappy with the phone. We have two G2x phones on Wind and really enjoy both the device and the service.)
Tv
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
? if exchanging a G2X is not relevant here then the thread can be deleted/locked. Its a "General" section and not a development section. yes its related to the provider being ass within the use of a "G2X" warning others of such issues.
tvisforme said:
Sorry to hear about your issues, but please note that this is off-topic! Complaints about your provider have nothing to do with development. (As an aside, I'd also disagree with your assertion that "everyone" is unhappy with the phone. We have two G2x phones on Wind and really enjoy both the device and the service.)
Tv
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
That's why I posted in the general section Mr. Moderator. Thanks for the heads up there. It's also called an exaggeration, most people on here are unhappy with these phones, and while I was in the store, another lady brought one in and she's had hers repaired 3 times already. I don't know what your problem is.
Solace50 said:
If wind does not have any "contracts" whats stopping people from canceling the service and not paying off the windtab.
? if exchanging a G2X is not relevant here then the thread can be deleted/locked. Its a "General" section and not a development section. yes its related to the provider being ass within the use of a "G2X" warning others of such issues.
Click to expand...
Click to collapse
That's true, when looking through my "agreement" it says they must give me 30 days prior notice to any changes that are affecting my terms of agreement. I'm going to tell them that I don't agree with the warranty policy changes and I'm either accepting a replacement (different phone) or I'm leaving and filing a small claims. I'm already in the process of litigations with another cell phone provider, don't really want to disclose too much but they can be a real pain in the ass.
could you pm me the agreement you signed i assume it would be the same "blank out any personal information" i cant seem to find mine atm. need to dgi through a pile of papers.
tvisforme said:
Sorry to hear about your issues, but please note that this is off-topic! Complaints about your provider have nothing to do with development. (As an aside, I'd also disagree with your assertion that "everyone" is unhappy with the phone. We have two G2x phones on Wind and really enjoy both the device and the service.)
Tv
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
Off topic ???
@ barqers Thanks for posting this.
sunster said:
Off topic ???
Click to expand...
Click to collapse
"G2x general discussion" is not the same as "Complaints about my cellular provider". The OP even made a point of stating that the post "wasn't to get help fixing it, it was to warn you guys of the new crappy policies in place" at his provider. It's not a big deal, but there are already plenty of other sites to gripe about service issues.
Sent from my LG-P999 using Tapatalk 2
tvisforme said:
"G2x general discussion" is not the same as "Complaints about my cellular provider". The OP even made a point of stating that the post "wasn't to get help fixing it, it was to warn you guys of the new crappy policies in place" at his provider. It's not a big deal, but there are already plenty of other sites to gripe about service issues.
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
Dude I don't know what your issue is this is the general section like you noted which means for general discussion.... If this was in the Dev or themes and apps section then you would have a a point but you don't so move on and stop trolling this thread unless you have something of substance to add to the discussion
Sent from my LG-G2x using Tapatalk 2
DJLamontagneIII said:
Dude I don't know what your issue is this is the general section like you noted which means for general discussion.... If this was in the Dev or themes and apps section then you would have a a point but you don't so move on and stop trolling this thread unless you have something of substance to add to the discussion
Sent from my LG-G2x using Tapatalk 2
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Click to collapse
Hey, it was an opinion expressed in good faith to the OP, and these silly claims ("trolling"?!?) don't help anyone. Do with it what you will, I really don't care any more.
Sent from my LG-P999 using Tapatalk 2
tvisforme said:
Hey, it was an opinion expressed in good faith to the OP, and these silly claims ("trolling"?!?) don't help anyone. Do with it what you will, I really don't care any more.
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
There's other boards for misguided rule quoters...
Sent from my LG-P999 using Tapatalk 2
I am a WIND customer and didn't know about the change in repair policy so this thread is useful to me.
WIND = Warranty Is Not Dependable