Database Info

Good bye, G2X. Hello, Sensation?

This is my official letter of resignation to the G2X.
I purchased my G2X about a month ago, thinking that everything would be just peachy. This phone was top-of-the-line material, dual-core, HDMI, and everything I thought would be cool.
I have had this phone a while now, and I am getting sick of it.
It all started with the text messaging. I would get message after message after message of the same message, like my friends were text-bombing me. Turns out they weren't. I called T-Mobile, and they said that it was a "message database error. Our server thinks that your phone didn't get the message, so it resends it in hopes that it receives it." Well, it wasn't the server. It was the phone. I flashed CyanogenMod nightly onto the device, and successfully fixed that error.
Second, the battery life. The device drinks battery like a drunken sailor drinks alcohol. I couldn't make the device last a full day. No matter if I froze the bloatware and didn't use it, the phone would be dead by nightfall. However, through CyanogenMod, it let up on the drink-age, but not enough. Also, the CyanogeMod nightly would have strange errors with the battery display. It would lock at a certain percentage, then drop unexpectedly, and lock again.
Third, the GPS. No matter where I am, the GPS will not locate me quickly. If I want to get directions back home, it can find the directions easily. But, it spends 15 minutes trying to locate me. I drive and I drive in hopes of a location, but to no luck. Finally, as I approach my house, it kicks in and guides me the rest of the way. I just think on a phone with such processing power, GPS should be the last of my worries.
Fourth, the screen-bleed. Now, this is debatable, and I feel as though my device doesn't really have too much of an issue with this. But, I still cited it as a problem with T-Mobile, because it really is. When the screen is blacked-out, I can see white patches in the corners drawing into the center. Not good for such an expensive device.
Lastly, the heat. This phone cooks at higher temperatures than my George Forman. When I am trying to download a large package or watch a movie, this phone gets hot to the touch. The battery feels warm, and my hands get all sweaty. Not good.
I went into T-Mobile today, and asked if I could have a replacement or exchange. They said no. I had passed up my 14-day return policy.
I found it odd that the G2X was not visible in the store at all. Before, it had been placed prominently in the high-end-smartphone section, with a spotlight to attract attention. Now, it has been replaced with the G2. The store still has the cases and screen protectors, but no G2X.
I called T-Mobile and asked for a replacement device, it is all I could do.
One thing I found interesting was that with all the issues I relayed to the representative, she said none of them are issues with the device that T-Mobile knows of. I really want to call shenanigans on that. T-Mobile has to know about this.
My hopes are to get two replacements within 90-days. This will qualify me for a replacement with another phone of similar qualities. The lady on the phone told me that the computer analyzes the phones and chooses a compatible one for me. I am crossing my fingers that the compatible phone will be the Sensation.
The replacement comes in the mail tomorrow.
I plan on waiting a few days before calling back and citing the errors that the replacement has.
So, good bye G2X. Hello, Sensation.
What are some other issues with the device that are worth citing?
I know it's kinda "morally incorrect" but, I want to know these errors so I can have a full arsenal when I call.

I really hope you get a Sensation. I'm praying for you.

Thank you, man.
Do you think the Sensation will be pulled up as a "similar device" for the G2X?
I don't want to trade for like a G2 or the HTC Galaxy S.

Replacements
They will only offer the Vibrant 4g as a replacement. The Sensation is too near start of life for it to be offered. Good luck either way but after a 90 minute phone call with care and Executive care (1-800-318-9270) I was told the same thing.

Do not want.
Why the Vibrant?
I want a phone that has Dual Core capabilities, and the Vibrant (Galaxy S) doesn't have that.
Now, 1GHz is still good, but..

</rant>
Oh God just go already! Why do people feel the need to post these stupid "Goodbye cruel g2x" messages. I understand discussions about bugs and flaws your phone may have...but these silly "I'm leaving" pronouncements are just clutter.
It's not constructive, no one really cares, and it's just flame bait. You would do much better if you were to go to the Sensation forums and announce your grand arrival...I'm sure someone there would appreciate it.
In conclusion, so long and don't let the door hit ya on the way out!
</end rant>

bdkinney said:
</rant>
Oh God just go already! Why do people feel the need to post these stupid "Goodbye cruel g2x" messages. I understand discussions about bugs and flaws your phone may have...but these silly "I'm leaving" pronouncements are just clutter.
It's not constructive, no one really cares, and it's just flame bait. You would do much better if you were to go to the Sensation forums and announce your grand arrival...I'm sure someone there would appreciate it.
In conclusion, so long and don't let the door hit ya on the way out!
</end rant>
Click to expand...
Click to collapse
+1 g2x is beast

if gps which is such a complaint for so many phones on these forums is such a big deal and has to be accurate to the millimeter then suggest that you get a tom tom a compass and duct tape it to what ever phone you are currently pissed at.

I'll save you the disappointment now and tell you, Tmobile doesn't have a phone in their input into their system as a replacement for the G2X. In other words, they WILL NOT swap you into a different phone. The most they will do is give you an early upgrade and "allow" you a full discount to purchase the Sensation. I spent all day yesterday speaking with several different members of several different department's management teams and that was the only solution offered other than letting me out of my contract (which they did do). Also, you don't need to wait days before you call them, just go ahead and call them back immediately. Also, they are aware of the problems with the phone as it is well documented in their company, and anyone there with any knowledge knows the reason the phone was pulled was due to quality issues (which they admitted to me on several occasions). It really is pathetic how Tmobile feels it's alright to screw over their customers the way they are doing. I called the corporate phone number yesterday and left a message and am expecting a call back from the corporate office tomorrow. Hopefully there will be some accountability...

JRudnik said:
Thank you, man.
Do you think the Sensation will be pulled up as a "similar device" for the G2X?
I don't want to trade for like a G2 or the HTC Galaxy S.
Click to expand...
Click to collapse
2 days ago, I called Customer Care and essentially told them that I would be getting the Sensation in exchange for the G2X at no cost to me what so ever. I made sure it happened, in a nice way of course. I didn't give them a chance to say otherwise
I made sure Customer Care put in the notes on my account BEFORE I delt with the retail store (where I purchased my G2X on 6/03), that any restocking fee would be waived....that it would simply be a straight across the board swap for my G2X, Speck Case and Screen protectors....for a Sensation, new case and new screen protectors. Plain and simply because I was sold a defective product and the accessories were pointless now....obviously.
Long story short.....Got my SWEET new Sensation, case, screen protectors at zero cost to me.....straight swap. Of course keep in mind I was in my 14 days, so I had some extra pull.
I'm pretty sure I got around policy, but it sure felt like the right thing happened on every level
As far as the G2X goes.....I simply could not live with that screen bleed. It really did wash out the top part of the screen. Plus there are a bunch of stories of peeps on multiple G2Xs....all with bleed to some extent. The Sensations screen is gorgeous....resolution, size and no bleed!!
Lastly...I also discovered that the Sensation not only records 1080p at 30fps...it also is the only one between G2X and SGS2 that records the audio in STEREO!! The others record in mono.... That's a pretty big deal for me as I love making vids

bdkinney said:
</rant>
Oh God just go already! Why do people feel the need to post these stupid "Goodbye cruel g2x" messages. I understand discussions about bugs and flaws your phone may have...but these silly "I'm leaving" pronouncements are just clutter.
It's not constructive, no one really cares, and it's just flame bait. You would do much better if you were to go to the Sensation forums and announce your grand arrival...I'm sure someone there would appreciate it.
In conclusion, so long and don't let the door hit ya on the way out!
</end rant>
Click to expand...
Click to collapse
Like!.....

Hoggles said:
2 days ago, I called Customer Care and essentially told them that I would be getting the Sensation in exchange for the G2X at no cost to me what so ever. I made sure it happened, in a nice way of course. I didn't give them a chance to say otherwise
I made sure Customer Care put in the notes on my account BEFORE I delt with the retail store (where I purchased my G2X on 6/03), that any restocking fee would be waived....that it would simply be a straight across the board swap for my G2X, Speck Case and Screen protectors....for a Sensation, new case and new screen protectors. Plain and simply because I was sold a defective product and the accessories were pointless now....obviously.
Long story short.....Got my SWEET new Sensation, case, screen protectors at zero cost to me.....straight swap. Of course keep in mind I was in my 14 days, so I had some extra pull.
I'm pretty sure I got around policy, but it sure felt like the right thing happened on every level
As far as the G2X goes.....I simply could not live with that screen bleed. It really did wash out the top part of the screen. Plus there are a bunch of stories of peeps on multiple G2Xs....all with bleed to some extent. The Sensations screen is gorgeous....resolution, size and no bleed!!
Lastly...I also discovered that the Sensation not only records 1080p at 30fps...it also is the only one between G2X and SGS2 that records the audio in STEREO!! The others record in mono.... That's a pretty big deal for me as I love making vids
Click to expand...
Click to collapse
You were in your 14 days of course you got it. had some extra pull??? what are you on about? You can do whatever you want in your 1st 14 days and 20 days if you got it online.. "I had some extra pull" lol ooookkkaaay

Please just go!
G2X

bdkinney said:
</rant>
Oh God just go already! Why do people feel the need to post these stupid "Goodbye cruel g2x" messages. I understand discussions about bugs and flaws your phone may have...but these silly "I'm leaving" pronouncements are just clutter.
It's not constructive, no one really cares, and it's just flame bait. You would do much better if you were to go to the Sensation forums and announce your grand arrival...I'm sure someone there would appreciate it.
In conclusion, so long and don't let the door hit ya on the way out!
</end rant>
Click to expand...
Click to collapse
I cared about his post. Others too I'm sure.
Leaving angry rants on forums is a pretty ugly way to go about your day.
Be positive or sign off for good from XDA. Please
How is this thread in any way shape or form negatively affecting your day?
This is a GENERAL TOPIC forum. This is where this kind of thread goes.
Could the Mods please start banning people who troll and flame for the sake of just being angry.... Like this guy/gal.
I feel sorry for you. Lighten up....life is good

johnnyp500 said:
You were in your 14 days of course you got it. had some extra pull??? what are you on about? You can do whatever you want in your 1st 14 days and 20 days if you got it online.. "I had some extra pull" lol ooookkkaaay
Click to expand...
Click to collapse
My lord...you guys are scary angry. I bought it at a retail store. Tmo Customer Care said I would have to PAY for the Sensation in store. They said I could walk out with a new G2X at no charge. I told them no, I'll get the Sensation at no charge.
Sorry to correct you, but I think I may have slightly gotten around policy.
Why are you guys so angry and pent up...get some fresh air. Would not want to be around you guys on a day to day basis.
Have a nice day....hope you feel better

Hoggles said:
I cared about his post. Others too I'm sure.
Leaving angry rants on forums is a pretty ugly way to go about your day.
Be positive or sign off for good from XDA. Please
How is this thread in any way shape or form negatively affecting your day?
This is a GENERAL TOPIC forum. This is where this kind of thread goes.
Could the Mods please start banning people who troll and flame for the sake of just being angry.... Like this guy/gal.
I feel sorry for you. Lighten up....life is good
Click to expand...
Click to collapse
Too much damn posts that's the problem spamming the thread and making useful threads fade
Sent from my LG-P999 using Tapatalk

Hoggles said:
My lord...you guys are scary angry. I bought it at a retail store. Tmo Customer Care said I would have to PAY for the Sensation in store. They said I could walk out with a new G2X at no charge. I told them no, I'll get the Sensation at no charge.
Sorry to correct you, but I think I may have slightly gotten around policy.
Why are you guys so angry and pent up...get some fresh air. Would not want to be around you guys on a day to day basis.
Have a nice day....hope you feel better
Click to expand...
Click to collapse
Well then good for you, if youre happy im happy

Cant we all just get along? come on.. let's watch some bob ross and hear him talk about the happy little squirrel that lives in the happy little tree, in the happy little forest(and a forest where you can have as many happy tree's as you want in your world)
I too am getting a sensation, but I'm also keeping one of my g2x's
I only have a little screen bleed (acceptable amount), finally starting to see better battery life, and no random reboots or overheating.

This certainly received a lot of hate. Heh.

Hoggles said:
My lord...you guys are scary angry.
Click to expand...
Click to collapse
You scare easy...

Tmonews about to break more G2X news...

Check out their twitter page.
http://mobile.twitter.com/tmonews
"TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent"
"TmoNews @TMobile Any response to the G2x story about no more warranty replacements being issued?"

Apparently, Tmobile is stating that the replacement unit will still have the same issues, so they are not replacing them anymore fro any reason.

Yep, I called last week and was told no replacement and about the MT4G. I don't want a MT4G, I want a G2X that works or my money back and contract cancelled.

You read the tweet wrong. Tmonews isn't breaking a story, they're commenting on what they heard and that once again T-Mobile and LG are silent.
TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent
TmoNews I don't know if the G2x is or is not able to be replaced, but like my original tweet said, a story is going around saying it isn't

govtcheez said:
Check out their twitter page.
http://mobile.twitter.com/tmonews
"TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent"
"TmoNews @TMobile Any response to the G2x story about no more warranty replacements being issued?"
Click to expand...
Click to collapse
you mean this is not about the xda post last week about TMO no longer replacing screen bleed phones? again...IMO....this is just a retweet by someone ..Tech Paparazzi...

This is pretty typical, isnt it?

sandiegopaneraiguy said:
As someone who purchased the G2x on release day, took it back 4 days later and had a "master reset" done, had a replacement sent out with the same issues, made 6 phone calls to tech support, two more trips to a T-Mobile store, multiple more master resets... I became tired of the run around and retained an attorney.
My attorney has notified LGUSA of my issues, and we are awaiting their response.
We are prepared to take legal action against LGUSA.
Unfortunately, there is nothing at this point that can be done against T-Mobile because of a recent US Supreme Court ruling concerning class action lawsuits.
The attorney that I have retained is the same attorney who currently has a class action lawsuit against Samsung for a similar situation.
Click to expand...
Click to collapse
No offense....but...do you love this phone so much, that you would hire an attorney? Why not take part of the retainer, and buy a no contract phone of your choice, and be done with it.
I hear there are lots of Sensations to be had...

sandiegopaneraiguy said:
As someone who purchased the G2x on release day, took it back 4 days later and had a "master reset" done, had a replacement sent out with the same issues, made 6 phone calls to tech support, two more trips to a T-Mobile store, multiple more master resets... I became tired of the run around and retained an attorney.
My attorney has notified LGUSA of my issues, and we are awaiting their response.
We are prepared to take legal action against LGUSA.
Unfortunately, there is nothing at this point that can be done against T-Mobile because of a recent US Supreme Court ruling concerning class action lawsuits.
The attorney that I have retained is the same attorney who currently has a class action lawsuit against Samsung for a similar situation.
Click to expand...
Click to collapse
Am i gonna get one of those papers in the mail about a lawsuit??
Suprah..."no cyanogen, rom manager still fake flashes the roms thats y for nvidia phones we have to use nvflash"

alodar1 said:
No offense....but...do you love this phone so much, that you would hire an attorney? Why not take part of the retainer, and buy a no contract phone of your choice, and be done with it.
I hear there are lots of Sensations to be had...
Click to expand...
Click to collapse
Very simple, attorneys that take these cases ask for no retainer. It cost me nothing to do, except a little time, a few phone calls, a few emails...
I did it because I understand the difference between right and wrong, and T-Mobile and LG have acted inappropriately here.
I dont expect to ever personally gain anything from my efforts, but LG should be held responsible for the phone they have sold us.

this makes no sense because i was just sent a replacement g2x after a chat session with a rep today she offered me a mytouch 4g but i declined that and went with a replacement g2x. so idk about not replacing it anymore

http://www.tmonews.com/2011/07/t-mobile-no-longer-issuing-warranty-replacements-for-the-g2x/
go buy an HTC Sensation like I did

sandiegopaneraiguy said:
Very simple, attorneys that take these cases ask for no retainer. It cost me nothing to do, except a little time, a few phone calls, a few emails...
I did it because I understand the difference between right and wrong, and T-Mobile and LG have acted inappropriately here.
I dont expect to ever personally gain anything from my efforts, but LG should be held responsible for the phone they have sold us.
Click to expand...
Click to collapse
The Norma Ray-esque idea of "sticking it to the man" is certainly something that makes me smile. And you'll never find me defending LG - they deserve a special place in hell for all the unresolved grief they've caused. But, as someone just said, when is it time to pull the ripcord? I lost serveral hundred dolllars dumping the G2X and leaving T-Mobile but my time and sanity made it worth it to me. Good luck if you decide to see it threw but remember the old adage - "would you rather be right or rather be happy?"

cgonz92 said:
this makes no sense because i was just sent a replacement g2x after a chat session with a rep today she offered me a mytouch 4g but i declined that and went with a replacement g2x. so idk about not replacing it anymore
Click to expand...
Click to collapse
I think you'll see alot of those things around are basically...alot to do about nothing. Some one on XDA commented a week or so ago about replacements for G2x's for issues that cannot be fixed in a replacement, will be stopped. Late last week, or perhaps this weekend, some commented that replacements for screen bleed were now included.
Some body reads it....another Sensationalist blogger site hears about it, someone tweets it, next thing you know...we have a revolution going on.
Love Social Networking....hate the residual...

alodar1 said:
I think you'll see alot of those things around are basically...alot to do about nothing. Some one on XDA commented a week or so ago about replacements for G2x's for issues that cannot be fixed in a replacement, will be stopped. Late last week, or perhaps this weekend, some commented that replacements for screen bleed were now included.
Some body reads it....another Sensationalist blogger site hears about it, someone tweets it, next thing you know...we have a revolution going on.
Love Social Networking....hate the residual...
Click to expand...
Click to collapse
I posted on XDA here and on the site I write for here
I am glad one way or another it is getting more press. I'm sure I wasnt the first but at least had some good hands on. The more that post about it the better. I like TMOnews and dont think they are all about the clicks. LG needs to be pressured some more.

nccu_eagles said:
http://www.tmonews.com/2011/07/t-mobile-no-longer-issuing-warranty-replacements-for-the-g2x/
go buy an HTC Sensation like I did
Click to expand...
Click to collapse
As of the sensation is problem free, no thanks I like working wifi. ;-)
Sent from my LG-P999 using Tapatalk

It would appear that they feel they can say anything as long as they attribute it to a "ninja." To go from a second-hand tweet to a cover story without any investigation in between doesn't speak well to their integrity.

I just called and have a replacement coming tomorrow because I keep getting screen bleeding replacements so I feel like this is a false rumor....hopefully I get a good screen next time!
And honestly ...the screen bleed really isn't that bad but its the principle of the matter and getting your moneys worth when you buy a phone ....especially off contract like me.
I know there are good units out- my first ones screen bleed was barely there at all but I had USB issues with it, all the replacements I've gotten afterwards have had worse screen bleeds than the first but no other issues whatsoever....this reallly is a great phone just wish LG would own up to their mistakes and support the customers but can't always get what you want ....if worse comes to worse I can live with my current unit if the one they send me is worse.
Sent from my LG-P999 using XDA App

mr mystery said:
As of the sensation is problem free, no thanks I like working wifi. ;-)
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
Working wifi? my wifi works perfectly fine I use it daily... my point is the Sensation has less issues than the G2x does... no phone is perfect but the G2x let me down BIG TIME

I have no reason to lie, a week ago last Saturday I called customer support and was told that I could not exchange my phone via warranty because all of the phones have the same issue. I thought I was the only one at first.

techboydino said:
I posted on XDA here and on the site I write for here
I am glad one way or another it is getting more press. I'm sure I wasnt the first but at least had some good hands on. The more that post about it the better. I like TMOnews and dont think they are all about the clicks. LG needs to be pressured some more.
Click to expand...
Click to collapse
Thanks...I knew it was posted in several areas....If I'm not mistaken someone even commented about making twitter news.

[Q] Anyone else got a Call from HTC about leaving unhappy feedback from emails.

Ok I just got a random call from some guy from HTC, said his name was Eric but would not give a last name. He wanted to "follow up" on me saying I was unhappy about the whole S-Off/Bootloader thing. I he kept skirting the question of "Are we going to get out bootloaders unlocked or not?" He finally told me that they were waiting on Corporate to let "Them" know WHEN they would be unlocked, so I asked him to confirm that he just said at some point they would be unlocked, and he back tracked really fast and said IF they would be unlocked, and his dept. did not expect to know anything for a "month or two", but HTC was watching Twitter and Facebook and know the customers are unhappy, and they strive to make thier customers happy...yada ..yada..yada....I told him at this point a simple Yes or No would make me happy, but we all know I didn't get that either. So has anyone else got a call from "Eric" or one of his friends over at HTC? Maybe if they work together they can find thier asses from a hole in the ground!

I honestly feel bad for Eric. Low level outbound call center representative. His whole job is centered around contacting angry customers and trying to pacify their concerns without giving straight answers (which he probably doesn't even truly have).
I'm glad you didn't claim to tear him a new asshole or anything. Bottom line, let's hope the bootloaders are unlocked soon and Eric can take a breather right along with us.
Sent from my HTC Sensation 4G using XDA App

No actually I was very nice to him. I even told him I was frustrated at the situation and NOT at him and I felt bad for him too. I think it is a shame HTC has hung these poor people out to dry with no real answers for anyone. I really would hate to have his job right now.

Well that's good! Although when I worked in a call center, if the person I was taking to sounded like a cute girl, it made my job so much better
Sent from my HTC Sensation 4G using XDA App

I don't believe that they will open the bootloader
.
It's been now almost two months since the first Sensation hit the market on 19th May. We all want to believe the unconfirmed rumours (on FB, Twitter, but non on any official HTC site or document) that they will open the Bootloader, first for new handsets and then to us who have already got the unit.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are not willing to roll it over to us.
I have lost all faith in HTC in this matter and now rely on those wonderful and talented developers to crack it.
.

Hi Chaps,
I've been having an issue with the signal on my phone, am now on my 4th Sensation..
I was on the phone to a really helpful chap at HTC and we were discussing exchanging my vodafone branded handset for an unbranded one (was never going to happen) but then I asked about rooting and unlocking the bootloader.
He went and had a chat with a colleague and came back and said that when the bootloader is unlocked, I will be able to flash the non branded firmware.
Rooting will void warranty, but flashing another firmware will be fine.
He confirmed this with another colleague, but as far as I can see, we will DEFINITELY get unlocked bootloader.
He didn't know when, but he didn't feel it would be too long to wait now!
Sorry for the off topic - though it is related...

I received a call from HTC from leaving a negative review from a survey they sent to me regarding an email I received from customer support. Basically said the same thing about the bootloader but did know about the temporary root for the Sensation. I guess that they are watching the dev. forum.

paulmor said:
.
It's been know almost two months since the first Sensation hit the market on 19th May. We all want to believe the unconfirmed rumours (on FB, Twitter, but non on any official HTC site or document) that they will open the Bootloader, first for new handsets and then to us who have already got the unit.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are just not willing to roll it over to us.
I have lost all faith in HTC in this matter and now rely on those wonderful and talented developers to crack it.
.
Click to expand...
Click to collapse
Of course they know what to do. They knew since day one. It's their device and their bootloader. IMO the problem are the carriers. HTC knows that people are unhappy with the locked bootloader policy and that they have to give their customers what they want or else there will be consequences. But on the other hand they have to keep the carriers happy. I believe they will leak the way and let the devs do the rest

Same here! I have faith that they will figure it out. )

No not off topic really. I was just really shocked when I got the call from HTC. I really did not expect to hear from them. Like I said I felt bad for the guy, but I feel that they should at least give us a yes or no. For that I have lost alot of faith in the company.

Hmmm.... Just got this in my email.
HTC wrote: "Hi Traci! We are sticking by our decision to provide a way for our users to be able to unlock their bootloaders. We appreciate your patience and will provide an update with more information as soon as we can."

anglkitty77 said:
Hmmm.... Just got this in my email.
HTC wrote: "Hi Traci! We are sticking by our decision to provide a way for our users to be able to unlock their bootloaders. We appreciate your patience and will provide an update with more information as soon as we can."
Click to expand...
Click to collapse
Now they are just copy and pasting. I received that exact email from them a week ago.
Sent from my HTC Sensation 4G using XDA App

I received a call from a Gordon, and some girl on two seperate occasions. They are in my voicemail ...was planning to call them back.
Anyways, these were for my Mytough4g complaint, fwiw.

Towle said:
Now they are just copy and pasting. I received that exact email from them a week ago.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Well at least someone else got calls and emails...was about to think my new phone had generated me a stalker! lol

paulmor said:
.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are not willing to roll it over to us.
.
Click to expand...
Click to collapse
Really ? There's doubt in your mind that they don't know "HOW" to do it ? Ever occur to you that THEY are the ones that wrote the software for the bootloader and have every line of code for it available ? LOL
It was never a question of IF they know how to do it, it's a question of WHEN they'll decide to release the unlocked bootloader. It's politics, not technical know-how. Rest assured, they have plenty of that. LOL

NRGZ28 said:
Really ? There's doubt in your mind that they don't know "HOW" to do it ? Ever occur to you that THEY are the ones that wrote the software for the bootloader and have every line of code for it available ? LOL
It was never a question of IF they know how to do it, it's a question of WHEN they'll decide to release the unlocked bootloader. It's politics, not technical know-how. Rest assured, they have plenty of that. LOL
Click to expand...
Click to collapse
Uhhh....? I think you need to re-read his post... He said the exact same thing you just did..
Sent from my HTC Sensation 4G using XDA App

Finally HTC get the message

I think HTC are beginning to get worried about the negative press over the One series.
Had a call from HTC customer service today in response to a survey I filled in recently.
Basically I slated them and their response to my support call.
I asked them a specific question about their new Bluetooth audio dongle and they gave me some crap generic response about how not all phones have the same Bluetooth functionality (my request had nothing to do with phones merely the specification of the dongle).
Anyway I didn't pick up because the number was 'unknown' but they left a very detailed message and seemed very keen to get a resolution (apparently ;-)).
What do you reckon? Call back and hurl abuse???
Sent from my HTC One X using xda premium

I reckon this thread serves no purpose.
Your wondering whether to call back and give 'more abuse' , when they have phoned you directly to try to solve your issue.
Sent from my Xoom using Tapatalk 2

chrisnash said:
I think HTC are beginning to get worried about the negative press over the One series.
Had a call from HTC customer service today in response to a survey I filled in recently.
Click to expand...
Click to collapse
What do you guys do for a living? No company intentionally does things that aren't in the best interest of their customers. Big multi-billion dollar (pound, euro) companies can't turn on a dime. At least in the U.S., my experience with HTC so far has been light years better than Samsung. The fact that HTC sent you a survey (which they pay for) means they do care about what their customers think. And I guarantee you whatever their response is it in no way has anything to do with the *****ing taking place on XDA.
What do you reckon? Call back and hurl abuse???
Click to expand...
Click to collapse
Are you 12? First you complain that your issues weren’t properly addressed. Then, it appears HTC's trying to further assist you. And the first thing that came to your mind is "hurl abuse?"
You guys really need to get lives as making a piece of electronic kit the focal point of your existence is just plain scary.

BarryH_GEG said:
What do you guys do for a living? No company intentionally does things that aren't in the best interest of their customers. Big multi-billion dollar (pound, euro) companies can't turn on a dime. At least in the U.S., my experience with HTC so far has been light years better than Samsung. The fact that HTC sent you a survey (which they pay for) means they do care about what their customers think. And I guarantee you whatever their response is it in no way has anything to do with the *****ing taking place on XDA.
Are you 12? First you complain that your issues weren’t properly addressed. Then, it appears HTC's trying to further assist you. And the first thing that came to your mind is "hurl abuse?"
You guys really need to get lives as making a piece of electronic kit the focal point of your existence is just plain scary.
Click to expand...
Click to collapse
Get em Barry!!!!!!!! I agree
Sent from my SAMSUNG-SGH-I717 using xda premium

I've had HTC call me after a survey in the past as well when I had issues with my old Sensation. Found them more than helpful

Who cares? I don't.
Can I help you? Nope.
Can you help me? Nope.
Do I learn something from this thread? Nope.
Do you learn something? Hopefully yes. :cyclops:
chrisnash said:
I think HTC are beginning to get worried about the negative press over the One series.
Had a call from HTC customer service today in response to a survey I filled in recently.
Basically I slated them and their response to my support call.
I asked them a specific question about their new Bluetooth audio dongle and they gave me some crap generic response about how not all phones have the same Bluetooth functionality (my request had nothing to do with phones merely the specification of the dongle).
Anyway I didn't pick up because the number was 'unknown' but they left a very detailed message and seemed very keen to get a resolution (apparently ;-)).
What do you reckon? Call back and hurl abuse???
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse

i smell trolls
threadstarter si trying to get the attention of HTC for what? the fact that they made the effort to call you back with regards to your survey means that they have good customer service. and you wanted to "hurl abuse?" imo HTC doesnt need customers like you.

If you got time, I'd call back and actually tell them what you didn't like and how they should've handled it.
The fact is that companies like HTC pay these survey companies to study these things, collect customer feedback so that later on HTC can process it and work on improving their image/products.
How efficient that is - that's another debate. But I really think you need to use this opportunity to make your voice heard.
At the very least, you'll feel vented =)

Pointless thread you lot. No need to post anymore let it die down. Next:banghead:
Sent from my HTC One X using Tapatalk 2

BarryH_GEG said:
No company intentionally does things that aren't in the best interest of their customers.
Click to expand...
Click to collapse
I stopped reading right here.

DarkDvr said:
If you got time, I'd call back and actually tell them what you didn't like and how they should've handled it.
The fact is that companies like HTC pay these survey companies to study these things, collect customer feedback so that later on HTC can process it and work on improving their image/products.
How efficient that is - that's another debate. But I really think you need to use this opportunity to make your voice heard.
At the very least, you'll feel vented =)
Click to expand...
Click to collapse
Your post is the only one that i could read, the others are garbage.
Sent from my GT-I9300 using Tapatalk 2

barondebxl said:
Your post is the only one that i could read, the others are garbage.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
says the person who just wrote absolute garbage himself with the reply you are giving

Goku80 said:
says the person who just wrote absolute garbage himself with the reply you are giving
Click to expand...
Click to collapse
Sure.
Sent from my GT-I9300 using Tapatalk 2

Comment I left for HTC regarding the boot loader

The Evita has been available for nearly 3 months now. Is AT&T going to allow sanctioned bootloader unlocking? Was there any indication that after a period of time, the phone would be unlock able via HTC Dev? I'm considering selling my One X and never buying an At&T subsidized phone again, You are trying to come across as development friendly, but alas your flagship device sold in the United States is not unlock able.
Please advise without a canned response about carrier restrictions. I know all about that answer, I'd like a straight yes or no on this question please.
Lets see what I get in response

knowing the good folks at HTC you'll get the carrier crap...
heres to hoping tho

here's an idea, which is always fun. play the carrier against the manufacturer.
when they say its the carrier, go to the carrier and ask them, when each other blames it on each other, show them that's what going on. they hate.

Back when the phone launched I,along with a few other people filed complaints against AT&T with the BBB they went nowhere.

*sigh*
HTC is committed to listening to users and delivering customer satisfaction. Since announcing our commitment to unlockable bootloaders, HTC has worked to enable our customers to unlock the bootloader on more than 45 devices over the past six months. In some cases, however, restrictions prevent certain devices from participating in our bootloader unlocking program. Rest assured, HTC is committed to assisting developers in unlocking bootloaders for HTC devices and we'll continue to unlock additional devices in the future. I do apologize that I do not have any further information at this time. I hope you enjoy your weekend,Gunnyman
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
again
*sigh*

gunnyman said:
*sigh*
HTC is committed to listening to users and delivering customer satisfaction. Since announcing our commitment to unlockable bootloaders, HTC has worked to enable our customers to unlock the bootloader on more than 45 devices over the past six months. In some cases, however, restrictions prevent certain devices from participating in our bootloader unlocking program. Rest assured, HTC is committed to assisting developers in unlocking bootloaders for HTC devices and we'll continue to unlock additional devices in the future. I do apologize that I do not have any further information at this time. I hope you enjoy your weekend,Gunnyman
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
again
*sigh*
Click to expand...
Click to collapse
So reply back saying that's the answer you didn't want and that you'll keep sending emails everyday until you get the truth.
Sent from my HTC One XL using xda app-developers app

SkizzMcNizz said:
So reply back saying that's the answer you didn't want and that you'll keep sending emails everyday until you get the truth.
Sent from my HTC One XL using xda app-developers app
Click to expand...
Click to collapse
Oh I did
I can per persistent as hell.
I just hate the thought of this awesome phone's dev community getting screwed without the benefit of even a reach around.
I'm in a very pissy mood today.

They just stop replying after about ten replays..HTC doesn't care about customer post purchase,you already bought the phone....
Sent from my HTC One X using Tapatalk 2

I will say thanks for taking the plunge first ....I know I'm better off because of it ....
Sent from my HTC One X using Tapatalk 2

mounttimp said:
They just stop replying after about ten replays..HTC doesn't care about customer post purchase,you already bought the phone....
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
The a$$holes quit responding to me as well... I feel you gunny. I'm a lil worried about all this WP added everywhere .. they are sealing all our holes..
Sent from my HTC One XL using xda app-developers app

SkizzMcNizz said:
So reply back saying that's the answer you didn't want and that you'll keep sending emails everyday until you get the truth.
Sent from my HTC One XL using xda app-developers app
Click to expand...
Click to collapse
That is the truth. It's AT&T's fault. Start emailing them.
When I first got my phone and they gave me the generic customer satisfaction text I left negative feedback. If you leave below a certain score they will ask you why you wouldn't recommend the phone. I mentioned the bootloader and bloatware, as well as lack of Wallet support.

Don't bother contacting AT&T. If it truly is AT&T forcing HTC to keep the bootloader locked then the sad reality is those of us that like to tinker are an extremely small minority in their portfolio. AT&T couldn't care less about appeasing us and, from a business standpoint, I don't blame them. Us tinkerers are the ones that install the Asian ROM and create a portable hotspot for an 8 hour drive down the state so their kids can stream Netflix on the iPad in the backseat, soaking up precious bandwidth that AT&T would like to charge me a boatload for. Totally random example, wasn't me last week.

ComposMentis said:
Don't bother contacting AT&T. If it truly is AT&T forcing HTC to keep the bootloader locked then the sad reality is those of us that like to tinker are an extremely small minority in their portfolio. AT&T couldn't care less about appeasing us and, from a business standpoint, I don't blame them. Us tinkerers are the ones that install the Asian ROM and create a portable hotspot for an 8 hour drive down the state so their kids can stream Netflix on the iPad in the backseat, soaking up precious bandwidth that AT&T would like to charge me a boatload for. Totally random example, wasn't me last week.
Click to expand...
Click to collapse
There may be more of us than you think. AT&T is about to give up on the added tethering plans for certain users. The new shared data family plans include tethering. You just pick your data cap and go.
Even though I've got grandfathered unlimited data, I may go for this when it's available. Adding up data totals for the three smartphones I'm paying for, we'll still save some money and get "free" tethering.

I feel the exact same way Gunny. My Nexus One was my first smart phone, and obviously, my first HTC. I had such a good experience, I went straight back to HTC for my next phone (this one) but it's clear now that the Nexus One was an anomaly in HTC's history. I'm thinking its going to be Nexus or Samsung devices only for me from now on. Not sure how much longer I can hold out with this device. If the damn camera wasn't so awesome I would have sold it months ago. =(
Billy

HTC can't do anything, it's not their fault. You should be contacting AT&T, not HTC.

im new to this phone so sorry if this is a noob question, but i rooted my phone and im assuming i unlocked the bootloader as im running cleanrom, to me the process was fairly easy to do, so whats the reason behind needing HTC to officially support unlocked bootloaders? will it give us the ability to do something more or make it easier to unlock?

blessedswine said:
im new to this phone so sorry if this is a noob question, but i rooted my phone and im assuming i unlocked the bootloader as im running cleanrom, to me the process was fairly easy to do, so whats the reason behind needing HTC to officially support unlocked bootloaders? will it give us the ability to do something more or make it easier to unlock?
Click to expand...
Click to collapse
I have no idea. Either way it does affect yor warranty, so I'm not sure why others dont use the CID mod to unlock.

We need a sanctioned method to unlock because the method we have now is not going to work on 2.2.0 and we should not have to scramble like iphone jailbreakers on supposedly open android whenever there's a software update

gunnyman said:
We need a sanctioned method to unlock because the method we have now is not going to work on 2.2.0 and we should not have to scramble like iphone jailbreakers on supposedly open android whenever there's a software update
Click to expand...
Click to collapse
The One X is Android? It's so locked down, I could have sworn it was made by Apple.

SkizzMcNizz said:
The One X is Android? It's so locked down, I could have sworn it was made by Apple.
Click to expand...
Click to collapse
Exactly