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[Q] Anyone else got a Call from HTC about leaving unhappy feedback from emails.

Ok I just got a random call from some guy from HTC, said his name was Eric but would not give a last name. He wanted to "follow up" on me saying I was unhappy about the whole S-Off/Bootloader thing. I he kept skirting the question of "Are we going to get out bootloaders unlocked or not?" He finally told me that they were waiting on Corporate to let "Them" know WHEN they would be unlocked, so I asked him to confirm that he just said at some point they would be unlocked, and he back tracked really fast and said IF they would be unlocked, and his dept. did not expect to know anything for a "month or two", but HTC was watching Twitter and Facebook and know the customers are unhappy, and they strive to make thier customers happy...yada ..yada..yada....I told him at this point a simple Yes or No would make me happy, but we all know I didn't get that either. So has anyone else got a call from "Eric" or one of his friends over at HTC? Maybe if they work together they can find thier asses from a hole in the ground!

I honestly feel bad for Eric. Low level outbound call center representative. His whole job is centered around contacting angry customers and trying to pacify their concerns without giving straight answers (which he probably doesn't even truly have).
I'm glad you didn't claim to tear him a new asshole or anything. Bottom line, let's hope the bootloaders are unlocked soon and Eric can take a breather right along with us.
Sent from my HTC Sensation 4G using XDA App

No actually I was very nice to him. I even told him I was frustrated at the situation and NOT at him and I felt bad for him too. I think it is a shame HTC has hung these poor people out to dry with no real answers for anyone. I really would hate to have his job right now.

Well that's good! Although when I worked in a call center, if the person I was taking to sounded like a cute girl, it made my job so much better
Sent from my HTC Sensation 4G using XDA App

I don't believe that they will open the bootloader
.
It's been now almost two months since the first Sensation hit the market on 19th May. We all want to believe the unconfirmed rumours (on FB, Twitter, but non on any official HTC site or document) that they will open the Bootloader, first for new handsets and then to us who have already got the unit.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are not willing to roll it over to us.
I have lost all faith in HTC in this matter and now rely on those wonderful and talented developers to crack it.
.

Hi Chaps,
I've been having an issue with the signal on my phone, am now on my 4th Sensation..
I was on the phone to a really helpful chap at HTC and we were discussing exchanging my vodafone branded handset for an unbranded one (was never going to happen) but then I asked about rooting and unlocking the bootloader.
He went and had a chat with a colleague and came back and said that when the bootloader is unlocked, I will be able to flash the non branded firmware.
Rooting will void warranty, but flashing another firmware will be fine.
He confirmed this with another colleague, but as far as I can see, we will DEFINITELY get unlocked bootloader.
He didn't know when, but he didn't feel it would be too long to wait now!
Sorry for the off topic - though it is related...

I received a call from HTC from leaving a negative review from a survey they sent to me regarding an email I received from customer support. Basically said the same thing about the bootloader but did know about the temporary root for the Sensation. I guess that they are watching the dev. forum.

paulmor said:
.
It's been know almost two months since the first Sensation hit the market on 19th May. We all want to believe the unconfirmed rumours (on FB, Twitter, but non on any official HTC site or document) that they will open the Bootloader, first for new handsets and then to us who have already got the unit.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are just not willing to roll it over to us.
I have lost all faith in HTC in this matter and now rely on those wonderful and talented developers to crack it.
.
Click to expand...
Click to collapse
Of course they know what to do. They knew since day one. It's their device and their bootloader. IMO the problem are the carriers. HTC knows that people are unhappy with the locked bootloader policy and that they have to give their customers what they want or else there will be consequences. But on the other hand they have to keep the carriers happy. I believe they will leak the way and let the devs do the rest

Same here! I have faith that they will figure it out. )

No not off topic really. I was just really shocked when I got the call from HTC. I really did not expect to hear from them. Like I said I felt bad for the guy, but I feel that they should at least give us a yes or no. For that I have lost alot of faith in the company.

Hmmm.... Just got this in my email.
HTC wrote: "Hi Traci! We are sticking by our decision to provide a way for our users to be able to unlock their bootloaders. We appreciate your patience and will provide an update with more information as soon as we can."

anglkitty77 said:
Hmmm.... Just got this in my email.
HTC wrote: "Hi Traci! We are sticking by our decision to provide a way for our users to be able to unlock their bootloaders. We appreciate your patience and will provide an update with more information as soon as we can."
Click to expand...
Click to collapse
Now they are just copy and pasting. I received that exact email from them a week ago.
Sent from my HTC Sensation 4G using XDA App

I received a call from a Gordon, and some girl on two seperate occasions. They are in my voicemail ...was planning to call them back.
Anyways, these were for my Mytough4g complaint, fwiw.

Towle said:
Now they are just copy and pasting. I received that exact email from them a week ago.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Well at least someone else got calls and emails...was about to think my new phone had generated me a stalker! lol

paulmor said:
.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are not willing to roll it over to us.
.
Click to expand...
Click to collapse
Really ? There's doubt in your mind that they don't know "HOW" to do it ? Ever occur to you that THEY are the ones that wrote the software for the bootloader and have every line of code for it available ? LOL
It was never a question of IF they know how to do it, it's a question of WHEN they'll decide to release the unlocked bootloader. It's politics, not technical know-how. Rest assured, they have plenty of that. LOL

NRGZ28 said:
Really ? There's doubt in your mind that they don't know "HOW" to do it ? Ever occur to you that THEY are the ones that wrote the software for the bootloader and have every line of code for it available ? LOL
It was never a question of IF they know how to do it, it's a question of WHEN they'll decide to release the unlocked bootloader. It's politics, not technical know-how. Rest assured, they have plenty of that. LOL
Click to expand...
Click to collapse
Uhhh....? I think you need to re-read his post... He said the exact same thing you just did..
Sent from my HTC Sensation 4G using XDA App

Finally HTC get the message

I think HTC are beginning to get worried about the negative press over the One series.
Had a call from HTC customer service today in response to a survey I filled in recently.
Basically I slated them and their response to my support call.
I asked them a specific question about their new Bluetooth audio dongle and they gave me some crap generic response about how not all phones have the same Bluetooth functionality (my request had nothing to do with phones merely the specification of the dongle).
Anyway I didn't pick up because the number was 'unknown' but they left a very detailed message and seemed very keen to get a resolution (apparently ;-)).
What do you reckon? Call back and hurl abuse???
Sent from my HTC One X using xda premium

I reckon this thread serves no purpose.
Your wondering whether to call back and give 'more abuse' , when they have phoned you directly to try to solve your issue.
Sent from my Xoom using Tapatalk 2

chrisnash said:
I think HTC are beginning to get worried about the negative press over the One series.
Had a call from HTC customer service today in response to a survey I filled in recently.
Click to expand...
Click to collapse
What do you guys do for a living? No company intentionally does things that aren't in the best interest of their customers. Big multi-billion dollar (pound, euro) companies can't turn on a dime. At least in the U.S., my experience with HTC so far has been light years better than Samsung. The fact that HTC sent you a survey (which they pay for) means they do care about what their customers think. And I guarantee you whatever their response is it in no way has anything to do with the *****ing taking place on XDA.
What do you reckon? Call back and hurl abuse???
Click to expand...
Click to collapse
Are you 12? First you complain that your issues weren’t properly addressed. Then, it appears HTC's trying to further assist you. And the first thing that came to your mind is "hurl abuse?"
You guys really need to get lives as making a piece of electronic kit the focal point of your existence is just plain scary.

BarryH_GEG said:
What do you guys do for a living? No company intentionally does things that aren't in the best interest of their customers. Big multi-billion dollar (pound, euro) companies can't turn on a dime. At least in the U.S., my experience with HTC so far has been light years better than Samsung. The fact that HTC sent you a survey (which they pay for) means they do care about what their customers think. And I guarantee you whatever their response is it in no way has anything to do with the *****ing taking place on XDA.
Are you 12? First you complain that your issues weren’t properly addressed. Then, it appears HTC's trying to further assist you. And the first thing that came to your mind is "hurl abuse?"
You guys really need to get lives as making a piece of electronic kit the focal point of your existence is just plain scary.
Click to expand...
Click to collapse
Get em Barry!!!!!!!! I agree
Sent from my SAMSUNG-SGH-I717 using xda premium

I've had HTC call me after a survey in the past as well when I had issues with my old Sensation. Found them more than helpful

Who cares? I don't.
Can I help you? Nope.
Can you help me? Nope.
Do I learn something from this thread? Nope.
Do you learn something? Hopefully yes. :cyclops:
chrisnash said:
I think HTC are beginning to get worried about the negative press over the One series.
Had a call from HTC customer service today in response to a survey I filled in recently.
Basically I slated them and their response to my support call.
I asked them a specific question about their new Bluetooth audio dongle and they gave me some crap generic response about how not all phones have the same Bluetooth functionality (my request had nothing to do with phones merely the specification of the dongle).
Anyway I didn't pick up because the number was 'unknown' but they left a very detailed message and seemed very keen to get a resolution (apparently ;-)).
What do you reckon? Call back and hurl abuse???
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse

i smell trolls
threadstarter si trying to get the attention of HTC for what? the fact that they made the effort to call you back with regards to your survey means that they have good customer service. and you wanted to "hurl abuse?" imo HTC doesnt need customers like you.

If you got time, I'd call back and actually tell them what you didn't like and how they should've handled it.
The fact is that companies like HTC pay these survey companies to study these things, collect customer feedback so that later on HTC can process it and work on improving their image/products.
How efficient that is - that's another debate. But I really think you need to use this opportunity to make your voice heard.
At the very least, you'll feel vented =)

Pointless thread you lot. No need to post anymore let it die down. Next:banghead:
Sent from my HTC One X using Tapatalk 2

BarryH_GEG said:
No company intentionally does things that aren't in the best interest of their customers.
Click to expand...
Click to collapse
I stopped reading right here.

DarkDvr said:
If you got time, I'd call back and actually tell them what you didn't like and how they should've handled it.
The fact is that companies like HTC pay these survey companies to study these things, collect customer feedback so that later on HTC can process it and work on improving their image/products.
How efficient that is - that's another debate. But I really think you need to use this opportunity to make your voice heard.
At the very least, you'll feel vented =)
Click to expand...
Click to collapse
Your post is the only one that i could read, the others are garbage.
Sent from my GT-I9300 using Tapatalk 2

barondebxl said:
Your post is the only one that i could read, the others are garbage.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
says the person who just wrote absolute garbage himself with the reply you are giving

Goku80 said:
says the person who just wrote absolute garbage himself with the reply you are giving
Click to expand...
Click to collapse
Sure.
Sent from my GT-I9300 using Tapatalk 2

Reports Verizon will unlock the bootloader via update?

http://www.droid-life.com/2012/07/1...:+DroidLife+(droid+life)&utm_content=FaceBook
This was reported in Droid life

XRSTOY1 said:
http://www.droid-life.com/2012/07/1...:+DroidLife+(droid+life)&utm_content=FaceBook
This was reported in Droid life
Click to expand...
Click to collapse
That looks like a dream come true, but I will stay awake until this happens. Thanks for the news mate.

I have heard similar stories, this is great news for those of us who aren't willing or can't spend $600 on a developer edition phone. I wonder how "soon" soon is ;-)
What are you confused about by the way?
Sent from my SCH-I535 using xda premium

shimp208 said:
I have heard similar stories, this is great news for those of us who aren't willing or can't spend $600 on a developer edition phone. I wonder how "soon" soon is ;-)
What are you confused about by the way?
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
I'm confused about: will they or won't they unlock it? I hope it's true...

Though some chats are very specific to the meaning behind unlock, I can't help but think that this means GSM unlock.
Sent from my SCH-I535 using xda premium

Obviously I hope it's true but I severely doubt it. I mean, how often do low level customer service reps know info like that before we do? Out of the 6 people I talked to at vzw none even knew the phone was shipped early for pre orders...

Hopefully it's not a way to trick the masses into upgrading to block the way we get root now.
Sent from my SCH-I535 using Tapatalk 2

Div033 said:
Though some chats are very specific to the meaning behind unlock, I can't help but think that this means GSM unlock.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
This is what I'm thinking as they've been mentioning that specific unlock for some time as part of an early OTA update. I hope it's the bootloader that's really being discussed but I certainly have my doubts.

We can only wait and see.
Sent from my SCH-I535 using Tapatalk 2

Not going to happen...
http://forum.xda-developers.com/showthread.php?t=1771335 (Read 2nd edit)
http://forum.xda-developers.com/showthread.php?t=1775707

maybe
Well, I don't believe it either, but there might be some light at the end of the tunnel. I went into chat and asked. I encourage as many people to do this just so verizon may realize there's a huge interest for it. To do this, just go to the verizon page and pretend you're buying the SIII. There's a button that says 'chat with rep', or just wait there for a minute and you will get a popup.
Here's my transcript... If you don't believe me, go do it yourself!
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Alesha'
Mike: Hi! I'm interested in the S III but don't like it having the locked bootloader. Will Verizon release an update to unlock the bootloader?
Alesha: Hello. Thank you for visiting our chat service. May I help you with your order today?
Alesha: ?
Alesha: Yes
Mike: This isn't the GSM unlocker so you can use the phone wherever in the world, this is to unlock the bootloader to allow for developers, correct?
Alesha: Right
Mike: and is there an ETA on this?
Alesha: No information released
Mike: OK, well, thank you very much for the information!

Don't believe these Verizon reps for a second. Many of them can't think for themselves and only regurgitate what the higher ups tell them. I worked in their call center last year and most of my co-workers had no idea what rooting, roms, bootloaders, etc. were.

NOT happening.
http://www.droid-life.com/2012/07/1...re-update-to-unlock-the-galaxy-s3-bootloader/

Not very optimistic:
Dear Alexander,
Thank you for taking the time to email in with regards to the Samsung Galaxy SIII. Alexander, my name is Nick. I hear you with regards to the locked bootloader situation. I too was hoping we would follow suit. Currently we will be offering the developers version of the SIII, which comes with a unlocked bootloader for our customers. I do hope that we make a change to the current model that is out, and that we unlock the bootloader, but currently there are no plans to do so. At the very least I hope that we at least consider selling the unlocked version in a subsidized manner with a contract, as opposed to selling it full retail through Samsung.
Your voices are being heard, and I hope we truly consider some other options for our customers in the development community. In the meantime, really, the only other option I can recommend is to maybe sell your SIII. I am sure you can find someone who may not be interested in the unlocked version, but would like to upgrade to that phone and not be under contract. Remember the 16 GB model starts at $599.99. Depending how much you paid, I would charge as much as possible for the phone since they are coming out on top without the contract, and use the money you get towards the unlocked version. It may not be ideal, but at least there are some options for now.
Thank you for being the best part of Verizon Wireless, Alexander. Take care and have a great week.
Sincerely,
Nick
Verizon Wireless
Customer Service
If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.
-----Original Message-----
From: ***@gmail.com
Sent: Sat Jul 14 00:03:12 CDT 2012
To: [email protected]
Cc:
Subject: Currently Offered Phones
Form Message
MAIL_ADDRESS: ***@gmail.com
Market ID: MI/IN/KY
Zip Code: *****
First Name: Alexander
Last Name: Mason
Full Name: Alexander Mason
Email Address: ***@gmail.com
Daytime Phone Area Code: 765
Daytime Phone Prefix: 555
Daytime Phone Suffix: 5555
Daytime Phone Extension:
Fax Area Code:
Fax Prefix:
Fax Suffix:
Account Number:
Mobile Area Code:
Mobile Prefix:
Mobile Suffix:
SSN:??
Primary Subject: Phones and Accessories
Secondary Subject: Currently Offered Phones
Message Body: Is verizon going to unlock the Bootloader to the Samsung Galaxy S III
?
Click to expand...
Click to collapse

Can't believe he told you to sell the device.

Yea, that was like a wtf moment. What I interpreted it as was "Buy device for $200, try to gamble it off for at least $400. Then go shell out another $200 and purchase the developer edition."
Not only does that void any chance of insurance but I would purchase the phone unsubsidized if I wanted a "Developer's Phone".
This is a new corporate low even their employees don't like their actions. I work for Apple, we would never tell our customers to do something like that.
EDIT: Just to clarify, no I am not an apple fanboy... I do not own an apple product. Not even an iPod. It's just my job to represent them.

http://www.droid-life.com/2012/07/1...re-update-to-unlock-the-galaxy-s3-bootloader/
Mods please lock this thread.

TokedUp said:
http://www.droid-life.com/2012/07/1...re-update-to-unlock-the-galaxy-s3-bootloader/
Mods please lock this thread.
Click to expand...
Click to collapse
Users please read the thread before posting. This link is already posted

Comment I left for HTC regarding the boot loader

The Evita has been available for nearly 3 months now. Is AT&T going to allow sanctioned bootloader unlocking? Was there any indication that after a period of time, the phone would be unlock able via HTC Dev? I'm considering selling my One X and never buying an At&T subsidized phone again, You are trying to come across as development friendly, but alas your flagship device sold in the United States is not unlock able.
Please advise without a canned response about carrier restrictions. I know all about that answer, I'd like a straight yes or no on this question please.
Lets see what I get in response

knowing the good folks at HTC you'll get the carrier crap...
heres to hoping tho

here's an idea, which is always fun. play the carrier against the manufacturer.
when they say its the carrier, go to the carrier and ask them, when each other blames it on each other, show them that's what going on. they hate.

Back when the phone launched I,along with a few other people filed complaints against AT&T with the BBB they went nowhere.

*sigh*
HTC is committed to listening to users and delivering customer satisfaction. Since announcing our commitment to unlockable bootloaders, HTC has worked to enable our customers to unlock the bootloader on more than 45 devices over the past six months. In some cases, however, restrictions prevent certain devices from participating in our bootloader unlocking program. Rest assured, HTC is committed to assisting developers in unlocking bootloaders for HTC devices and we'll continue to unlock additional devices in the future. I do apologize that I do not have any further information at this time. I hope you enjoy your weekend,Gunnyman
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
again
*sigh*

gunnyman said:
*sigh*
HTC is committed to listening to users and delivering customer satisfaction. Since announcing our commitment to unlockable bootloaders, HTC has worked to enable our customers to unlock the bootloader on more than 45 devices over the past six months. In some cases, however, restrictions prevent certain devices from participating in our bootloader unlocking program. Rest assured, HTC is committed to assisting developers in unlocking bootloaders for HTC devices and we'll continue to unlock additional devices in the future. I do apologize that I do not have any further information at this time. I hope you enjoy your weekend,Gunnyman
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
again
*sigh*
Click to expand...
Click to collapse
So reply back saying that's the answer you didn't want and that you'll keep sending emails everyday until you get the truth.
Sent from my HTC One XL using xda app-developers app

SkizzMcNizz said:
So reply back saying that's the answer you didn't want and that you'll keep sending emails everyday until you get the truth.
Sent from my HTC One XL using xda app-developers app
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Click to collapse
Oh I did
I can per persistent as hell.
I just hate the thought of this awesome phone's dev community getting screwed without the benefit of even a reach around.
I'm in a very pissy mood today.

They just stop replying after about ten replays..HTC doesn't care about customer post purchase,you already bought the phone....
Sent from my HTC One X using Tapatalk 2

I will say thanks for taking the plunge first ....I know I'm better off because of it ....
Sent from my HTC One X using Tapatalk 2

mounttimp said:
They just stop replying after about ten replays..HTC doesn't care about customer post purchase,you already bought the phone....
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
The a$$holes quit responding to me as well... I feel you gunny. I'm a lil worried about all this WP added everywhere .. they are sealing all our holes..
Sent from my HTC One XL using xda app-developers app

SkizzMcNizz said:
So reply back saying that's the answer you didn't want and that you'll keep sending emails everyday until you get the truth.
Sent from my HTC One XL using xda app-developers app
Click to expand...
Click to collapse
That is the truth. It's AT&T's fault. Start emailing them.
When I first got my phone and they gave me the generic customer satisfaction text I left negative feedback. If you leave below a certain score they will ask you why you wouldn't recommend the phone. I mentioned the bootloader and bloatware, as well as lack of Wallet support.

Don't bother contacting AT&T. If it truly is AT&T forcing HTC to keep the bootloader locked then the sad reality is those of us that like to tinker are an extremely small minority in their portfolio. AT&T couldn't care less about appeasing us and, from a business standpoint, I don't blame them. Us tinkerers are the ones that install the Asian ROM and create a portable hotspot for an 8 hour drive down the state so their kids can stream Netflix on the iPad in the backseat, soaking up precious bandwidth that AT&T would like to charge me a boatload for. Totally random example, wasn't me last week.

ComposMentis said:
Don't bother contacting AT&T. If it truly is AT&T forcing HTC to keep the bootloader locked then the sad reality is those of us that like to tinker are an extremely small minority in their portfolio. AT&T couldn't care less about appeasing us and, from a business standpoint, I don't blame them. Us tinkerers are the ones that install the Asian ROM and create a portable hotspot for an 8 hour drive down the state so their kids can stream Netflix on the iPad in the backseat, soaking up precious bandwidth that AT&T would like to charge me a boatload for. Totally random example, wasn't me last week.
Click to expand...
Click to collapse
There may be more of us than you think. AT&T is about to give up on the added tethering plans for certain users. The new shared data family plans include tethering. You just pick your data cap and go.
Even though I've got grandfathered unlimited data, I may go for this when it's available. Adding up data totals for the three smartphones I'm paying for, we'll still save some money and get "free" tethering.

I feel the exact same way Gunny. My Nexus One was my first smart phone, and obviously, my first HTC. I had such a good experience, I went straight back to HTC for my next phone (this one) but it's clear now that the Nexus One was an anomaly in HTC's history. I'm thinking its going to be Nexus or Samsung devices only for me from now on. Not sure how much longer I can hold out with this device. If the damn camera wasn't so awesome I would have sold it months ago. =(
Billy

HTC can't do anything, it's not their fault. You should be contacting AT&T, not HTC.

im new to this phone so sorry if this is a noob question, but i rooted my phone and im assuming i unlocked the bootloader as im running cleanrom, to me the process was fairly easy to do, so whats the reason behind needing HTC to officially support unlocked bootloaders? will it give us the ability to do something more or make it easier to unlock?

blessedswine said:
im new to this phone so sorry if this is a noob question, but i rooted my phone and im assuming i unlocked the bootloader as im running cleanrom, to me the process was fairly easy to do, so whats the reason behind needing HTC to officially support unlocked bootloaders? will it give us the ability to do something more or make it easier to unlock?
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Click to collapse
I have no idea. Either way it does affect yor warranty, so I'm not sure why others dont use the CID mod to unlock.

We need a sanctioned method to unlock because the method we have now is not going to work on 2.2.0 and we should not have to scramble like iphone jailbreakers on supposedly open android whenever there's a software update

gunnyman said:
We need a sanctioned method to unlock because the method we have now is not going to work on 2.2.0 and we should not have to scramble like iphone jailbreakers on supposedly open android whenever there's a software update
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Click to collapse
The One X is Android? It's so locked down, I could have sworn it was made by Apple.

SkizzMcNizz said:
The One X is Android? It's so locked down, I could have sworn it was made by Apple.
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Click to collapse
Exactly

Talked to my att rep

I sell phones att verizon tmobile etc etc not going to say where.
She's normally pretty good about details on phones plans etc etc. She noticed night had a HOX and asked if my bootloader was unlocked. I said yes and why would you basket me that. She smiles and says there has been lots of calls and emails from people complaining about the locked bootloader. I'm told her yes its cost me lots of sales from people that like to mod. She smiles and says
"just hang on something is coming" I ask what. She says it has to do with the HOX and the bootloader.
The it for what it's worth just thought I'd share it
Sent from my HTC One XL using Tapatalk 2

CheesyNutz said:
I sell phones att verizon tmobile etc etc not going to say where.
She's normally pretty good about details on phones plans etc etc. She noticed night had a HOX and asked if my bootloader was unlocked. I said yes and why would you basket me that. She smiles and says there has been lots of calls and emails from people complaining about the locked bootloader. I'm told her yes its cost me lots of sales from people that like to mod. She smiles and says
"just hang on something is coming" I ask what. She says it has to do with the HOX and the bootloader.
The it for what it's worth just thought I'd share it
Sent from my HTC One XL using Tapatalk 2
Click to expand...
Click to collapse
Sure hope your right so everyone can enjoy the total experience of the one x.
Sent from my HTC One X using xda premium

This is encouraging. The vp I spoke to didn't know what a bootloader was.

Hopefully she heard this from an official source and isn't speculating. But this is a little reassuring.
Sent from the abstraction layer.

CheesyNutz said:
"just hang on something is coming"
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Click to collapse
Maybe I'm jaded, and but I'm more likely that something will come from the community before it will come from at&t.

CheesyNutz said:
I sell phones att verizon tmobile etc etc not going to say where.
She's normally pretty good about details on phones plans etc etc. She noticed night had a HOX and asked if my bootloader was unlocked. I said yes and why would you basket me that. She smiles and says there has been lots of calls and emails from people complaining about the locked bootloader. I'm told her yes its cost me lots of sales from people that like to mod. She smiles and says
"just hang on something is coming" I ask what. She says it has to do with the HOX and the bootloader.
The it for what it's worth just thought I'd share it
Sent from my HTC One XL using Tapatalk 2
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Is she hot? Single?
Sent from my HTC One X using xda app-developers app

I hope this is legit. I called AT&T regarding this yesterday and everyone I talked too had no clue what I was talking about and all of them think I want to unlock my phone to use on other carriers. I tried explaining I am talking about software development and if I wanted a phone for other carriers I would have bought the unlocked international version and assured them that I wont be leaving AT&T (10+ years with them) and all I get is, "Well we can unlock your phone today if you pay the contract fee of $325...." sigh.

samiam0295 said:
I hope this is legit. I called AT&T regarding this yesterday and everyone I talked too had no clue what I was talking about and all of them think I want to unlock my phone to use on other carriers. I tried explaining I am talking about software development and if I wanted a phone for other carriers I would have bought the unlocked international version and assured them that I wont be leaving AT&T (10+ years with them) and all I get is, "Well we can unlock your phone today if you pay the contract fee of $325...." sigh.
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Most reps on phone are reading from a script.

yes i was pretty shocked that she new what a bootloader was lol. she pulled out her NOTE and was running CM10 . she said she knows a thing or 2 about bootloaders and roms lol

Do you sell phones for cheap ?;
Sent from my HTC One XL using xda app-developers app

Perhaps a psycholigical move to get you to pass on motivation to potential customers. Increase sales. Hopefully im wrong but a lot of people in higher up positions had their tricks to earn them that spot
Real good info tho! This would be phenominal if at&t gave htc permission to unlock THEIR bootloaders

sanchitgrover said:
Do you sell phones for cheap ?;
Sent from my HTC One XL using xda app-developers app
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no, phones sales is how i pay my house payment

CheesyNutz said:
no phones sales is how i pay my house payment
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Your honesty is awesome! Its a good thing your in phone sales and not car sales

18th.abn said:
Your honesty is awesome! Its a good thing your in phone sales and not car sales
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lol truth

gunnyman said:
This is encouraging. The vp I spoke to didn't know what a bootloader was.
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That sounds about right
Sent from my HTC One X

I emailed HTC asking about the bootloader, and received this reply:
I understand that you are upset about not being able to unlock the bootloader on your device.
As is stated on the developer website:
“HTC is committed to assisting customers in unlocking bootloaders for HTC devices. However, certain models may not be unlockable due to operator (carrier) restrictions. We continue to work with our partners on this, check back often for ongoing updates about unlockable devices.”
I’m sorry, but this is outside of our control.
Connie Sullivan
Customer Service Specialist
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I used one of the executive emails that was posted in another thread. It would seem that we are not going to get anything.

Epos7 said:
I emailed HTC asking about the bootloader, and received this reply:
I used one of the executive emails that was posted in another thread. It would seem that we are not going to get anything.
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The executive replied?

Epos7 said:
I emailed HTC asking about the bootloader, and received this reply:
I used one of the executive emails that was posted in another thread. It would seem that we are not going to get anything.
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I ran into roughly the same thing with AT&T and the Skyrocket. AT&T/Samsung wouldn't give out unlock codes, kernel source, do anything for the dev community until the initial exclusivity period was over. Afterwards it was business as normal.
I'd imagine that the HOX is going to be the same. Once something "else" comes out, and the HOX isn't "one of the phones to have", they'll loosen the restrictions and will let us do what we want.
The Galaxy S3 is a bit different. It's not really "exclusive" to any carrier in the sense the Skyrocket was, so they probably had to change tactics a bit.

I also work for att. I haven't heard officially about the boot loader being unlocked, but the htc rep was in the store the other day dropping off signs for our HOX display and when I asked about it he said from what he has heard from people above him something was in the works to be able to unlock it, but he also stated nothing is official at this point.
Sent from my One X using xda app-developers app

Yeah, that's what our HTC rep said, as well. Nothing official or solid, just rumblings from within the higher-ups at HTC.