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Voicemail problems

Is anyone else having problems with voicemail setup on they captivates? Every time I try to check my voicemail I get a message about where the mailbox number, I enter my phone number and or says thee is no mailbox with that number. Also when my wife tries to call it just says that I'm not available and when I reject the call it does busy. Does any else have this issue?
Sent from my SAMSUNG-SGH-I897 using XDA App

Go take it to the AT&T store or call them, they forgot to move your voicemail over to the new device. Same thing happened to me.

1) thats not the first time ATT's goofed a VM access #.
2) Consider having your VM swapped to Google Voice, and using it only for VM, you'll still get most of the features plus text conversion and recording via the Voice app and website.

Use Google Voice instead. It is so much better anyway.
Sent from my SAMSUNG-SGH-I897 using XDA App

You do not have the proper phone number for your voicemail. This happens to me when I transfer phones around since I always forget to put the proper number on my sim card
dirtblade said:
Use Google Voice instead. It is so much better anyway.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Worthless post here
Sent from my GT-I9000 using XDA App

If you came from a device with visual voicemail, you'll have to call customer care to get it switched back to basic voicemail.
Well, that, or use Google Voice.

[Q] Google Voice for VM on US TMO 1S

So I got my wife a new HTC One S to replace her HD2 which she had cracked the screen (Worked fine, but good excuse to get a look at a new phone). Everything set up fine, and is working well, but I can't seem to set up Google Voice for VM. Visual VM works (from TMO) but I use and love Google voice on my phone, as it sends you texts with the transcribed message.
If anyone can shed some light on this, every time I change it from my carrier to Google voice on the settings menu (Settings | Calls I think) it gives me an error and stays set to my carrier. Anyone have any ideas.
I have not rooted this phone yet, and as it is the wife's wasn't planning on it, but would like to get Google voice working for voicemail if at all possible. \
Any thoughts/ideas?? I am hoping someone here may know a work around or fix for this...

I also have the same problem. Normally I'd just install a new ROM without the bloatware, but it doesn't appear any are all that stable yet. Will rooting the phone allow you to uninstall stuff like TMobile's apps without having to put on a new ROM?
Anyway, I'm also curious about using Google's Voice.

It is the only issue I have left. I have been doing some research, calling t-mobile and turning off their VM may fix it, but I haven't had to do that on any other phone, so it is my last resort. Hoping someone else here has solved this, or done what I suggested, and validated it as a fix. If all else fails, by the end of the weekend, I will try that approach. Just seems odd that it is locked.
I have also tried *004*[google number here]# with an mmi code error, and **004*[google number here]# which did register, but then reverted just as quickly, when I went to settings|calls to review [I saw it show Google voicemail, only to change instantly back to My carrier]

My GV is still active on my phone from my Sensation and the only thing I did was a Titanium Restore of the GV app. I went into my settings on the One S and it says My Carrier but I just had someone test it and it came through just fine through GV. I would go into your settings in GV on the computer and make sure your phone is set up for VM in there and if it still doesn't work set it up on the old phone and just restore the app if you're rooted.
Good luck!

Jason Syn said:
My GV is still active on my phone from my Sensation and the only thing I did was a Titanium Restore of the GV app. I went into my settings on the One S and it says My Carrier but I just had someone test it and it came through just fine through GV. I would go into your settings in GV on the computer and make sure your phone is set up for VM in there and if it still doesn't work set it up on the old phone and just restore the app if you're rooted.
Good luck!
Click to expand...
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To avoid issues, I want to avoid rooting. It's the Wife's phone, and if I do anything to it, and she has a problem, I get blamed, even though we all know rooting isn't necessarily bad, and if she has a problem, it is probably the user, not the phone At the end of the day, I will root it if that is the only way to fix this, but I would think a Google phone should support GV out of the box, especially such an integrated feature within ICS. There must be some solution... although it is increasingly looking like I will have to call t-mobile, and remove Visual VM, to get GV to work... Just hoping to avoid that if possible too, as stated before, never had to do that, and always like a backup...
Hoping someone else has solved this and can share their solution. And before anyone asks, it is not a pre-paid plan, which I know has issues...

Found this on another forum, not sure if I can post the link, and it is too late for me to give it a try, but here is the other post, for anyone who wants to give it a shot. Having posted this, there still must be a way to do this without calling t-mobile...
So here's the scoop. Apparently, HTC has disabled the ability to change the voicemail carrier from the device itself. Probably some ploy to get users to use some other service or app. F That. I buy Android phones for a REASON. Anyways...
Here's the fix. Call T-Mobile support. Explain that you need to have the number changed on THEIR end. Just read them the Google Voice number over the phone and have them test it. And voilà! Hope this helps!
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Changing it on the phone didn't work right away for me but it did work a day or two later when I tried it again.

The *004* code worked for me, but you have to be off wifi calling to use it.
Sent from my HTC VLE_U using XDA

My phone says that I am still using my carrier's VM service, but so far, GV has been doing its work.

Called TMobile, they hard coded the number in on there end, all is now good.
Sent from my Transformer Prime TF201 using xda premium

nygmam said:
Called TMobile, they hard coded the number in on there end, all is now good.
Sent from my Transformer Prime TF201 using xda premium
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Which number did you ask them to hardcode? and in place of what?
Thnx

I think you can set this from the Google Voice web page. I have the same problem as you've described, and that's what I did. Works like a champ.
Sent from my HTC VLE_U using XDA

KT said:
Which number did you ask them to hardcode? and in place of what?
Thnx
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I had them code my Wife's Google Voice number as the conditional forwarding number (which is actuallt the Voice Mail number on the phone), and haven't had any issues since. If you don't know your number, it should show up on your GV homepage. Once you do that, everything works as it should.

nygmam said:
I had them code my Wife's Google Voice number as the conditional forwarding number (which is actuallt the Voice Mail number on the phone), and haven't had any issues since. If you don't know your number, it should show up on your GV homepage. Once you do that, everything works as it should.
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Thanks.. Will try and see what happens

jmacdonald19 said:
I think you can set this from the Google Voice web page. I have the same problem as you've described, and that's what I did. Works like a champ.
Sent from my HTC VLE_U using XDA
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Worked for me thanks
Sent from my PYRAMID using xda premium

jmcdonald58 said:
Worked for me thanks
Sent from my PYRAMID using xda premium
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Thanks for the thread got my gfs GV working thru GV Web page
Sent from my PYRAMID using xda premium

jmcdonald58 said:
Thanks for the thread got my gfs GV working thru GV Web page
Sent from my PYRAMID using xda premium
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How did you manage to do this via the Google Voice webpage bro? Couldya walk me through the steps pls..
I deactivated and then re-activated my cell number under Settings -> Phone but it still shows "My Carrier" as the VM provider :/

That's when you have to call T-Mobile and have them hard code your GV number
Sent from my CM9 HTC HD2 using xda premium

KT said:
How did you manage to do this via the Google Voice webpage bro? Couldya walk me through the steps pls..
I deactivated and then re-activated my cell number under Settings -> Phone but it still shows "My Carrier" as the VM provider :/
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It still shows my carrier as the voice mail carrier but I am getting them through GV will check today when I get home but it was working both recorded messages and text

I used their online chat and the rep switched my conditional forwarding to my GV number. Phone still says My Carrier, and it actually worked fine before, but did it just on principal...locking this down just to get a few more bucks from their own crap VV app is just wrong.

Google Voice

How can I get Google voice to work on the Skyrocket? I really dont like VVM. I have used Google voice for my VM for quite some time and would really like to keep on doing it. Any ideas?
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Are you getting the "forwarding number change failed" error?
Going to google.com/voice and clicking Activate Google Voicemail button on the number that you want to forward your voicemail to worked for me.

I will try that thank you
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

I am now getting
Error
Forwarding number change failed
any ideas

joeclark said:
I am now getting
Error
Forwarding number change failed
any ideas
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I always get that with any ROM I flash.
But Google Voice still works everytime.
Test it out and see.

Thank you, looks like your right! It is working!
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

Any way to get gvoice to show up in the phone app on cm9? I tried setting it up but have yet to have a voicemail show up.
Sent from my SAMSUNG-SGH-I727 using xda premium

Just set up ur google voicemail number then go into settings and check the box that says voicemail display and u should have it appear in ur contacts .. u have to be on ics btw (correct me if im wrong)
Sent from my Galaxy Nexus using xda premium

Rather than trying to switch the voice mail access number from 'My Carrier' to 'Google Voice' (which fails every time), just change the voice mail access number of the 'My Carrier' option to your Google Voice number, and then manually change the 3 forwarding options to your GV number also. Long press '1' will now access GV VM, and unanswered calls will roll to GV VM.

The easiest thing is do the normal steps, when it tells you it fails do not hit OK or Cancel. Just hold power and restart the phone. When you boot back Google voice will be properly selected and it will work correctly.
Sent from my SAMSUNG-SGH-I727 using xda premium

activate phone has worked for me every time

edgex said:
The easiest thing is do the normal steps, when it tells you it fails do not hit OK or Cancel. Just hold power and restart the phone. When you boot back Google voice will be properly selected and it will work correctly.
Sent from my SAMSUNG-SGH-I727 using xda premium
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I hit the back button instead of rebooting when it says "failed", and that worked for me.
Sent from my GT-P7510 using xda premium

AT&T has a new thing called AT&T Messages.
Once you install and go through the steps, it migrates your voicemail from VVM to the new format.
In the new format, it will both transcribe right to the phone and make the recording playing from the phone(in case the transcribe didn't work too well - depends on the caller and how noisy it is)
I installed it just for that, and use SMSpro for regular texting.
The other "benefit" is that it will enable you to text from a pc via the online messaging system(and it backs up your texts in the cloud) - handy if you ever forget your phone at home and need to send a text.
I know google voice does soemthing similar, but might be worth a shot.

[Q] A new problem someone offer some help please

I finally found the rom I like, Avatar, flashed that and everything works except for the AT&T voicemail app. It keeps telling me there is no voicemail number on the sim card. I used another app and copied the voicemail number to the card but it still can't find the number. I can call my voicemail on the phone and get to the voicemail but the voice mail won't set up. At first the dialer told me to use the settings in menu to set the voicemail up, but I can't find the menu to do that. Anyone got any help please. Need voicemail.

I had the same problem with cm10.1. Tried everything I could think of even, called att = no help there. So I just went back to Google voice. I like it better anyway cause I can check voicemail on my PC browser. :/
Sent from my HOX w/CM10.1 4.2.2 s-off

subarudroid said:
I had the same problem with cm10.1. Tried everything I could think of even, called att = no help there. So I just went back to Google voice. I like it better anyway cause I can check voicemail on my PC browser. :/
Sent from my HOX w/CM10.1 4.2.2 s-off
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Ok, I will give that a try, I called AT&T and they gave me the voice mail number. I put it in contacts and called that works, but the app I am using won't find the number and set up. For some reason with this Avatar Rom there is no voicemail number associated with it. Other roms I have had no problem with this app setting up voicemail. One other Rom I played with had the same problem but there was a menu on the dialer with settings to insert a number for voicemail, but this is missing on this one.

Is this the visual voicemail app? If so, you might try removing and reinstalling. Make sure wifi is off when you try to set it up. Mine won't setup after a rom flash unless I turn off wifi and let it connect to data.

iElvis said:
Is this the visual voicemail app? If so, you might try removing and reinstalling. Make sure wifi is off when you try to set it up. Mine won't setup after a rom flash unless I turn off wifi and let it connect to data.
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I switched to CM 10.1 I think it was and it set up pretty good. Thats basically the same rom for looks that I can see. I have no idea why my voicemail number isn't on the sim card and I can't get it over there .

Still not working here on cm10.1. The wheel keeps spinning after I enter the password.

pOLLYpOCKET said:
Still not working here on cm10.1. The wheel keeps spinning after I enter the password.
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Doesn't work with 4.2 yet.

Just checked the play store and AT&T updated the Visual Voicemail app, works with 4.2.2 now. Installed and working here!!

Use Google voice. It's awesome anyways
Sent from my HTC One X using xda premium

The_Zodiac said:
Use Google voice. It's awesome anyways
Sent from my HTC One X using xda premium
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Boo yah! Not only that but it works on WiFi. And if you are like me, you turn your mobile data off. Please you get it transcribed and emailed. AT&T charges and extra four bucks
Sent from my Carbon-ize Evita using xda-developers app

Calling with Google voice broken after update

Hi all
Since the update, I have had some problems with making calls with my Google voice number on my idol 3. Everything worked perfect up until the last week.
I have it set to have all calls using GV and also tried to set it to ask for each call. I've tried uninstalling, clear cache, etc but no change. Either way, the calls go through but the person I'm calling sees my carrier number (which no one knows), meaning that the calls are going through the carrier line instead of GV.
Anyone else experiencing this? Any suggestions for getting GV working properly again? I've not had a problem like this with GV on any phones/versions before
Thanks!
Sent from my 6045I using XDA Free mobile app

Seems third party dialers aren't working as expected either. Thought I would try another dialer to see if that would work around this but that is just opening the stock dialer...
Anyone know if a reset of the phone will roll back the update?
Sent from my 6045I using XDA Free mobile app

I'm having the same problem. I can even set google voice to ask each time and I get prompted to use voice or the phone but it doesn't matter what I select. All calls go through the phone instead of voice.

Similar issue, though I can get my GV number to work if I dial with Hangouts Dialer.

Yeah, mine works if I use Hangouts dialer also.... But that uses data, not minutes. I happen to be on an unlimited data plan, so should be OK for me for now.
Any ideas on how to submit a bug to Alcatel?
Sent from my 6045I using XDA Free mobile app

I can reproduce this. It's annoying.
As for submit bug:
http://www.alcatelonetouch.us/info/Support
mightymags said:
Any ideas on how to submit a bug to Alcatel?
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This is the subject of a thread over on the Google+ Idol 3 group. An Alcatel rep says the company is looking into the situation. I agree it needs resolving.
Sent from my BLU LIFE ONE using Tapatalk

andyadler said:
This is the subject of a thread over on the Google+ Idol 3 group. An Alcatel rep says the company is looking into the situation. I agree it needs resolving.
Sent from my BLU LIFE ONE using Tapatalk
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Depending on your rom version the system image thread has several "early" firmware versions now (especially for the 6045i) where you can see if it reverts the issue.
http://forum.xda-developers.com/idol-3/general/want-to-able-to-install-ota-updates-t3163745

Same problem here. Glad I have another phone that works because my GV number is my work number. I had a few people answer and say they didn't know I had this number because it wasn't showing my GV number.

alnova1 said:
Same problem here. Glad I have another phone that works because my GV number is my work number. I had a few people answer and say they didn't know I had this number because it wasn't showing my GV number.
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Why not use "hangouts dialer" as last I heard it still worked?

famewolf said:
Why not use "hangouts dialer" as last I heard it still worked?
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While that does work (and is good enough for me personally), the problem with that is that it uses data instead of cellular minutes. So anyone who makes enough outgoing calls and doesn't have a lot of data in their cell plan may end up going over their limit.
Sent from my 6045I using XDA Free mobile app

i installed truedialer which does not work correctly (cant answer incoming calls) so uninstalled but weirdly now google voice works when i dial out it asks to call with gv and if yes shows the proper caller id

zaq123 said:
i installed truedialer which does not work correctly (cant answer incoming calls) so uninstalled but weirdly now google voice works when i dial out it asks to call with gv and if yes shows the proper caller id
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Did you install the stagefright patch released this week? That fixed Google Voice.

I did which did not fix my Google voice. After I installed truedialer because I was looking for a dialer that the smart feature also search's recent calls but it messed up incoming calls, so I uninstalled, then gv started working

zaq123 said:
I did which did not fix my Google voice. After I installed truedialer because I was looking for a dialer that the smart feature also search's recent calls but it messed up incoming calls, so I uninstalled, then gv started working
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Try rocketdialer with truecaller (caller id only).