Calling with Google voice broken after update - Onetouch Idol 3 Q&A, Help & Troubleshooting

Hi all
Since the update, I have had some problems with making calls with my Google voice number on my idol 3. Everything worked perfect up until the last week.
I have it set to have all calls using GV and also tried to set it to ask for each call. I've tried uninstalling, clear cache, etc but no change. Either way, the calls go through but the person I'm calling sees my carrier number (which no one knows), meaning that the calls are going through the carrier line instead of GV.
Anyone else experiencing this? Any suggestions for getting GV working properly again? I've not had a problem like this with GV on any phones/versions before
Thanks!
Sent from my 6045I using XDA Free mobile app

Seems third party dialers aren't working as expected either. Thought I would try another dialer to see if that would work around this but that is just opening the stock dialer...
Anyone know if a reset of the phone will roll back the update?
Sent from my 6045I using XDA Free mobile app

I'm having the same problem. I can even set google voice to ask each time and I get prompted to use voice or the phone but it doesn't matter what I select. All calls go through the phone instead of voice.

Similar issue, though I can get my GV number to work if I dial with Hangouts Dialer.

Yeah, mine works if I use Hangouts dialer also.... But that uses data, not minutes. I happen to be on an unlimited data plan, so should be OK for me for now.
Any ideas on how to submit a bug to Alcatel?
Sent from my 6045I using XDA Free mobile app

I can reproduce this. It's annoying.
As for submit bug:
http://www.alcatelonetouch.us/info/Support
mightymags said:
Any ideas on how to submit a bug to Alcatel?
Click to expand...
Click to collapse

This is the subject of a thread over on the Google+ Idol 3 group. An Alcatel rep says the company is looking into the situation. I agree it needs resolving.
Sent from my BLU LIFE ONE using Tapatalk

andyadler said:
This is the subject of a thread over on the Google+ Idol 3 group. An Alcatel rep says the company is looking into the situation. I agree it needs resolving.
Sent from my BLU LIFE ONE using Tapatalk
Click to expand...
Click to collapse
Depending on your rom version the system image thread has several "early" firmware versions now (especially for the 6045i) where you can see if it reverts the issue.
http://forum.xda-developers.com/idol-3/general/want-to-able-to-install-ota-updates-t3163745

Same problem here. Glad I have another phone that works because my GV number is my work number. I had a few people answer and say they didn't know I had this number because it wasn't showing my GV number.

alnova1 said:
Same problem here. Glad I have another phone that works because my GV number is my work number. I had a few people answer and say they didn't know I had this number because it wasn't showing my GV number.
Click to expand...
Click to collapse
Why not use "hangouts dialer" as last I heard it still worked?

famewolf said:
Why not use "hangouts dialer" as last I heard it still worked?
Click to expand...
Click to collapse
While that does work (and is good enough for me personally), the problem with that is that it uses data instead of cellular minutes. So anyone who makes enough outgoing calls and doesn't have a lot of data in their cell plan may end up going over their limit.
Sent from my 6045I using XDA Free mobile app

i installed truedialer which does not work correctly (cant answer incoming calls) so uninstalled but weirdly now google voice works when i dial out it asks to call with gv and if yes shows the proper caller id

zaq123 said:
i installed truedialer which does not work correctly (cant answer incoming calls) so uninstalled but weirdly now google voice works when i dial out it asks to call with gv and if yes shows the proper caller id
Click to expand...
Click to collapse
Did you install the stagefright patch released this week? That fixed Google Voice.

I did which did not fix my Google voice. After I installed truedialer because I was looking for a dialer that the smart feature also search's recent calls but it messed up incoming calls, so I uninstalled, then gv started working

zaq123 said:
I did which did not fix my Google voice. After I installed truedialer because I was looking for a dialer that the smart feature also search's recent calls but it messed up incoming calls, so I uninstalled, then gv started working
Click to expand...
Click to collapse
Try rocketdialer with truecaller (caller id only).

Related

Can't receive incoming calls?? Possibly caused by Google Voice?

I had installed Google Voice and my phone and I never had a problem with it.
I went into USCC and they said that they didnt know how to fix the problem.
I can't figure out how to contact Google. I don't know even know if its on their part.
Sooo
All I know is that I can't receive incoming calls anymore.
Any help?
While there *is* an in-coming calls issue USCC is aware of, my understanding is that it's intermittent, and you should certainly receive at least *some* phone calls.
I'd start with uninstalling google voice, if it will let you. If that didn't work, I'd probably get Titanium Backup, backup all my stuff, and flash back to stock 2.2 (or if you're running an AOSP-based ROM, reflash that), if it were my phone. Or, if you have a Nandroid backup from just prior to installing Google Voice, I'd restore from that.
I just had the same problem, my account was set to immediately forward. To fix it just dial *710, that is all he had me do and it cleared up right away.
snowgod76 said:
I just had the same problem, my account was set to immediately forward. To fix it just dial *710, that is all he had me do and it cleared up right away.
Click to expand...
Click to collapse
Thank you. Incoming calls are now receivable.
No problem, glad I could help.
The app sets up your voicemail forward wrong. It is supposed to be *740000000 where the 0's are your 10 digit Google number. It dials *71 instead which forwards all calls, not just no answer calls.
*71(10 digit number) - forward all calls
*710 cancel
*74(10 digit number) - forward no answer calls
*740 cancel
Sent from my SCH-I500 using XDA Premium App
I talked to a US Cellular technical agent for a while and she was willing to work with me to test a few ideas out while I had her resources available.
The Google Voice app adds in "Google Voice" as a Carrier under "Call Settings" for voicemail. I only had this problem while running the ED01 Fascinate's Community ROM V1.3 so I do not know if this is a problem on USCC ROMs.
But it took her taking my phone off the towers, and re adding it for incoming calls to work again. The trick to using Google Voice on USCC phone is dialing
*74 + 10 digit google voice number
As a previous member stated.
snowgod76 said:
I just had the same problem, my account was set to immediately forward. To fix it just dial *710, that is all he had me do and it cleared up right away.
Click to expand...
Click to collapse
Thank you thank you thank you

Google Voice?

Has anybody here managed to get Google Voice working w/ this phone? I keep getting error messages when using the app to change my voicemail over, and the same goes if I do it manually using the *004* method
CobaltCowboy said:
Has anybody here managed to get Google Voice working w/ this phone? I keep getting error messages when using the app to change my voicemail over, and the same goes if I do it manually using the *004* method
Click to expand...
Click to collapse
Have you actually tested it? I have it working on the original GS2 and I believe I got error messages too. When I attempted to change it in the settings, it always said the change was unsuccessful, but in actuality, it was working. I would place a test call to see it is activated. If not, try setting the voicemail back to default, then clearing data of the application (Google Voice - found in settings - applications - manage applications), and start over. You can also peruse the troubleshooting guides that Google likely provides somewhere.
@Cobalt which carrier are you with?
I figured out my problem. Bad SIM card. Voice worked, data worked, but anything involving network requests (MMI codes) didn't. Got AT&T to give me a new one. Works like a charm now.
I'm having a problem setting up my google voice number on my new Skyrocket too... Unfortunately I don't believe it's related to my SIM card as I swapped SIM's with the one from my Nexus One (which GV works fine with) and I get the same error.
When I try to configure GV and it tries to switch the voicemail service from "my carrier" to "google voice", it gets an error saying "change to new provider?" If I select yes, then I get another error that says "forwarding number change failed". The phone rings fine with I dial my GV number indicating the forwarding at GV is working fine, but if I dial out from my phone, it shows my phones number instead of the GV number meaning something in the phone isn't being configured right.
I searched on the issue and find this thread at the google voice help forum, so I know it's not just me but I can't seem to get it to work no matter what I do.
I changed my settings manually. menu>settings>call>call forwarding then edit the numbers to your gv number. This worked for me. Take note of the vm number that's in there in case this method doesn't work for you.
That works fine for the incoming voicemail, but the outgoing calls still show up on the receiving phone as my cell phone's number instead of my google voice number.
EskimoPie said:
That works fine for the incoming voicemail, but the outgoing calls still show up on the receiving phone as my cell phone's number instead of my google voice number.
Click to expand...
Click to collapse
Sorry about that.
Do your outgoing calls show up as from you GV number?
EskimoPie said:
Do your outgoing calls show up as from you GV number?
Click to expand...
Click to collapse
Nope, but I don't want them to either. I just use GV for the visual voicemail.
I'm curious, is anyone else out there sharing my issue with the outgoing phone number?
Sent from my SAMSUNG-SGH-I727 using XDA App
Nobody? I can't believe there aren't any other Google Voice users out there with the Skyrocket!
I'm sure you have, but just to rule out possibilities, is the option to use 'Google voice to make all calls' checked?
Sent from my páhhōniē
No problem with mine. Calling and text works fine, incoming and outgoing. Didn't set it up for voicemail though.
Sent from my HP Touchpad using XDA Premium App
gr8hairy1 said:
I'm sure you have, but just to rule out possibilities, is the option to use 'Google voice to make all calls' checked?
Sent from my páhhōniē
Click to expand...
Click to collapse
Actually no, but I'm 99% sure it wasn't on my previous Nexus One either, yet it still called out from my GV number. I've tried it though and it didn't help. Thanks for the thought.
---------- Post added at 08:41 PM ---------- Previous post was at 08:41 PM ----------
hunterd13 said:
No problem with mine. Calling and text works fine, incoming and outgoing. Didn't set it up for voicemail though.
Sent from my HP Touchpad using XDA Premium App
Click to expand...
Click to collapse
Just to be clear, so when you dial someone else, their caller ID shows your GV number, NOT your cell phone number?
That is pretty odd. And you haven't modified your phone at all?
Sent from my páhhōniē
gr8hairy1 said:
That is pretty odd. And you haven't modified your phone at all?
Sent from my páhhōniē
Click to expand...
Click to collapse
I tried installing GV stock, and also on the SkyROCKeteer ROM and get the same problem on both (as described in post 5). Get errors on installation, but incoming calls work fine and voicemails go to the GV app. But outgoing calls get received as from my cell number instead of as from my GV number.
I guess I was more asking where it's at now, if it's on stock or not. I regularly say things worded completely wrong.
Do you have visual voicemail setup? I've wondered with it being introduced with this phone if there'd be any conflicts.
So two questions to everyone, if you have the google voice app working, do you or don't you have visual voicemail? And did you have any issue getting outgoing calls to reflect your Google voice number?
Sent from my páhhōniē
gr8hairy1 said:
I guess I was more asking where it's at now, if it's on stock or not. I regularly say things worded completely wrong.
Do you have visual voicemail setup? I've wondered with it being introduced with this phone if there'd be any conflicts.
So two questions to everyone, if you have the google voice app working, do you or don't you have visual voicemail? And did you have any issue getting outgoing calls to reflect your Google voice number?
Sent from my páhhōniē
Click to expand...
Click to collapse
At the moment I'm running the SkySTOCKeteer rom, but I installed GV bone stock within a few minutes of getting the phone and got the same errors.
No, I've never tried the visual voicemail app. I'll try freezing it with Ti Backup and see if that helps.
I've yet to see anyone claim it's fully working (including outgoing caller ID) on the skyrocket.
EskimoPie said:
Actually no, but I'm 99% sure it wasn't on my previous Nexus One either, yet it still called out from my GV number. I've tried it though and it didn't help. Thanks for the thought.
---------- Post added at 08:41 PM ---------- Previous post was at 08:41 PM ----------
Just to be clear, so when you dial someone else, their caller ID shows your GV number, NOT your cell phone number?
Click to expand...
Click to collapse
I'm 99% sure it was. That's the way it works. I too have a Nexus One and it works that way. If you don't have either "Ask every time I make a call" or Use Google Voice to make all calls", it won't work. Simple as that.

Google Voice not working very well.

Just got my Play today. White international version.
Im having terrible luck with google voice. I can't get to forward my calls through voice. I can't set it to receive texts through voice only. All I can do is revives calls when people call me. This is a bad issue. Does anyone else have any luck with Google voice? This could factor into a speedy return
Sent from my R800i using xda premium
Zardos66 said:
Just got my Play today. White international version.
Im having terrible luck with google voice. I can't get to forward my calls through voice. I can't set it to receive texts through voice only. All I can do is revives calls when people call me. This is a bad issue. Does anyone else have any luck with Google voice? This could factor into a speedy return
Sent from my R800i using xda premium
Click to expand...
Click to collapse
Look for the app GrooveIP
Sent from R800x
Leraeniesh said:
Look for the app GrooveIP
Sent from R800x
Click to expand...
Click to collapse
Checked it out. Not what im looking for. Thanks though.
Sent from my R800i using xda premium
Zardos66 said:
Just got my Play today. White international version.
Im having terrible luck with google voice. I can't get to forward my calls through voice. I can't set it to receive texts through voice only. All I can do is revives calls when people call me. This is a bad issue. Does anyone else have any luck with Google voice? This could factor into a speedy return
Sent from my R800i using xda premium
Click to expand...
Click to collapse
"I can't get to forward my calls through voice." I'm not sure what you mean. You can't get it to take incoming calls to your Google Voice number and forward to your native number or you can't get it to take incoming calls top your native number and forward to Google Voice for voicemail? Mine pops up a dialog saying that it failed to forward native calls to GV voicemail but it actually works. Even if it didn't there's still a code I can dial in to do the same thing. Some carriers do not support it though. My boss could not use GV to forward his MetroPCS voicemail to. If you are saying that you want calls made to your native number to ring your GV number, that would not be a feature of GV. That would require you to set up forwarding through your carrier.
"I can't set it to receive texts through voice only." Uhh, it can't block texts sent to your native number. Block texting with your provider and tell people to forget your old non-GV number, then use the GV app to receive texts (setting it to also receive via native Messaging app will forward them to your mobile number as regular billable text messages despite the wording of the option). Forwarding native texts to GV is also something your carrier would have to do unless you could find some app to do it. It's not a GV function.
I should have been a bit more clear. Was in a flurry last night.
I've got most of it fixed. I ported my phone number to voice when I changed carriers. So everyone still calls that, then voice routes the call to any phone you want. When I call out from my Nexus, it goes through Google voice and on the other persons end it shows my Voice number instead of my "real" phone number.
My Xperia recieves calls fine now, but I cant get it to call out through Google voice. So people are seeing my "real" number instead of my voice number.
First world problems.
Sent from my Nexus S using xda premium
Zardos66 said:
I should have been a bit more clear. Was in a flurry last night.
I've got most of it fixed. I ported my phone number to voice when I changed carriers. So everyone still calls that, then voice routes the call to any phone you want. When I call out from my Nexus, it goes through Google voice and on the other persons end it shows my Voice number instead of my "real" phone number.
My Xperia recieves calls fine now, but I cant get it to call out through Google voice. So people are seeing my "real" number instead of my voice number.
First world problems.
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
In the options for th GV app I set it to use GV for all outgoing calls. If I have a poor signal or weak WiFi, it causes it to hang on some intermediary screen before the dialer pops up so it is using Internet data for that step. If you can't enable the option, I'd check your cellular data settings.
Oh yeah. Ive got that set up. Been using voice for over a year now. Play just doesn't seem to like it as much.
In a completely unrelated note, this phone has amazing battery life
Sent from my R800i using xda premium
Zardos66 said:
Oh yeah. Ive got that set up. Been using voice for over a year now. Play just doesn't seem to like it as much.
In a completely unrelated note, this phone has amazing battery life
Sent from my R800i using xda premium
Click to expand...
Click to collapse
The only issue I have on my PLAY is the error saying that I can't enable voicemail forwarding even though it does enable it and forward just fine (the setting still shows that my carrier is handling VM). Even then, I think it's a problem with AT&T still having something configured wrong from my iPhone plan with VVM. Also, my battery would die in 8 hours of leaving the device locked on the stock AT&T ROM but, luckily, you never had to deal with that.
Got it all figured out.
Rooted the phone and removed a bunch of bloat. Phone is amazing now! I love you XDA.
Ok so Im not trying to change the subject, but does anyone get googles video chat to work without huge lag? I bought my girlfriend a Xperia play right after I got mines & installed video talk (via Video Talk Installer) & also the GTalkEnabler (to enable "Talk" over mobile data) & attempted both video & voice chat. My voice chat worked well over wifi & mobile, but the video chat was almost impossible due to lag on AT&Ts HSPA/Almost kinda 4g & not much better on wifi. With both XPlay's on wifi the video jumped frames and had green or pink pixel boxes & voice was lagged over 5 seconds. This makes the front cam & video chat useless. Whats the deal with this??

Hangouts Google Voice Integration! Nexus 5 WiFi calls [INFO]]

Hello Everyone,
Since everyone is so hyped about the new Voice integration with hangouts and more specifically, we finally have the ability to make outgoing call without using 3rd party programs, still no MMS with the google voice number but the outgoing calling alone is awesome.
Anyway, since this is XDA and the new functionality gives XDA's plenty of money saving ideas I'm certain of that, here goes.
HANGOUTS & GOOGLE VOICE = 1.6 MB PER HOUR OF CALLING
DISCLAIMER
That is an amazingly low amount of data! I ran this test making a 3 minutes phone using my nexus 5 on LTE. It's by far not a scientific test but a very good estimate of how much data you can save making calls with GOOGLE VOICE THRU HANGOUTS. I'm sure you 30$ a month 5GB t-mobile people can put this to good use, I know I will! (Goodbye stupid deadzones in Brooklyn College ) Finally us Nexus 5 owners have a more legitimate way of making WiFi calls since T-mobile ditched us on that one. I'm plenty excited about all of this! What do you guys think? How will you be using the new outgoing calls feature?
LASTLY
The updated hangouts apk is below in case you didn't get the update yet like me. enjoy!​
I am so anxious for this integration. I've already got the new apk and dialer installed, now I keep checking Hangouts for the popup to integrate SMS and voicemail from GV into hangouts. Wish there was a way to force it like the search for OK Google Everywhere.
WisdomWolf said:
I am so anxious for this integration. I've already got the new apk and dialer installed, now I keep checking Hangouts for the popup to integrate SMS and voicemail from GV into hangouts. Wish there was a way to force it like the search for OK Google Everywhere.
Click to expand...
Click to collapse
Same, although my rom still has CM Voice+ and it's still handling the integration quite well. I currently use Groove Forwarder from the play store to switch my GV forwarding based on location. I'm very curious if it will still be functional once I'm integrated, as currently, I don't see any options in the new Hangouts app to determine what number rings. If it stays this way, I'll end up getting double rings (dialer & Hangouts) when someone calls my GV number.
adrman said:
Same, although my rom still has CM Voice+ and it's still handling the integration quite well. I currently use Groove Forwarder from the play store to switch my GV forwarding based on location. I'm very curious if it will still be functional once I'm integrated, as currently, I don't see any options in the new Hangouts app to determine what number rings. If it stays this way, I'll end up getting double rings (dialer & Hangouts) when someone calls my GV number.
Click to expand...
Click to collapse
I have the same double ring problem. I'd like to see an option to only accept/make Hangouts calls over wifi because I use Llama to disable the cell radio when on wifi at home (because the cell signal is very poor and it drains my battery very fast and also because I have a Ting "metered" plan and trying to keep usage as low as possible -- basically on cell only when away from home, wifi otherwise). I currently use the older version of GrooveIP, but was hoping to be able to move to Hangouts.
WisdomWolf said:
I am so anxious for this integration. I've already got the new apk and dialer installed, now I keep checking Hangouts for the popup to integrate SMS and voicemail from GV into hangouts. Wish there was a way to force it like the search for OK Google Everywhere.
Click to expand...
Click to collapse
Me too, I keep thinking that maybe I did something wrong and I'm being left out, but Google's just rolling the server-side changes out slowly, I've read. Such anxiety
This actually works for every Android device that can use hangouts/google voice too. Right now I have it on my Galaxy Player, and it works great. I'm glad that Google finally integrated google voice, because it makes things a lot easier lol. I'm surprised that this isn't getting a lot of news.
We still need the GV app to send texts, right? Or am I missing something and it's possible to text using your GV number from the Hangouts app?
sirxdroid said:
We still need the GV app to send texts, right? Or am I missing something and it's possible to text using your GV number from the Hangouts app?
Click to expand...
Click to collapse
I'm checking on it right now, but it seems that you don't need the GV app anymore. You should be able to text using your GV number in hangouts. I'm setting mine up right now.
Here's the topic that google created to set up GV with Hangouts. I ran into a problem where I had to disconnect hangouts in gmail, and then reconnect it to see the Google Voice option in the settings.
https://support.google.com/hangouts/answer/6023920?hl=en&ref_topic=3187124
obscuresword said:
I'm checking on it right now, but it seems that you don't need the GV app anymore. You should be able to text using your GV number in hangouts. I'm setting mine up right now.
Here's the topic that google created to set up GV with Hangouts. I ran into a problem where I had to disconnect hangouts in gmail, and then reconnect it to see the Google Voice option in the settings.
https://support.google.com/hangouts/answer/6023920?hl=en&ref_topic=3187124
Click to expand...
Click to collapse
Ah, thanks. They don't make it easy to find. Same deal with the Hangouts Dialer, jumping through many hoops to set it all up. I guess they don't want to piss off the carriers just yet.
obscuresword said:
I ran into a problem where I had to disconnect hangouts in gmail, and then reconnect it to see the Google Voice option in the settings.
Click to expand...
Click to collapse
By disconnect do you mean sign or and then sign back in?
OK, more help needed: how do I switch the number and SMS is sent from when starting a new conversation? I like the "smart reply" option, but sometimes I want to send from the GV number, other times from my cell number (in particular for MMS).
adrman said:
By disconnect do you mean sign or and then sign back in?
Click to expand...
Click to collapse
By disconnect I mean reverting back to the original chat in gmail, then going back to hangouts.
Sent from my YP-G1 using XDA Free mobile app
sirxdroid said:
Ah, thanks. They don't make it easy to find. Same deal with the Hangouts Dialer, jumping through many hoops to set it all up. I guess they don't want to piss off the carriers just yet.
Click to expand...
Click to collapse
Nope also to answer your Google voice question further when trying to access or send message you get this screen. However, I had to unchecked merge messages to even get it to send with hangouts lol.
Sent from my YP-G1 using XDA Free mobile app
obscuresword said:
By disconnect I mean reverting back to the original chat in gmail, then going back to hangouts.
Sent from my YP-G1 using XDA Free mobile app
Click to expand...
Click to collapse
That did the trick!
hangout issue
Hey has anyone had the issue where hangout calls connects, but you get can't hear anything. Basically only one end of the line gets sound for some reason. each time i had to hang up and try again.
I haven't on the 2 test calls I made. Any suspicions as to why its happening?
Whats your OS or ROM, Phone, Network, what was your coverage like. Wifi or mobile network.
The more info the better
Sent from my Nexus 5 using XDA Free mobile app
Not working for me, still using cell minutes when making calls
?
Edit: I think I figured it out, if I use the phone dialer it asks if I want to use Google voice, it uses minutes, if I skip it and use the hangouts dialer no minutes. So do I need GV installed at all?
Don't need Voicemail on GV, I can use T-Mobile Visual Voicemail.
in order to receive wifi calls there is box to check in settings plus
in google voice settings [web page] I had to stop google from forwarding my google # to my phone [uncheck nexus 5]
this keeps google from forwarding the call twice and keeps the native dialer blocking the hangouts dialer
I'm on wifi 95% of the time so this should lower my $12 Ting bill to $9 on a normal month.
norwoodesteel said:
in order to receive wifi calls there is box to check in settings plus
in google voice settings [web page] I had to stop google from forwarding my google # to my phone [uncheck nexus 5]
this keeps google from forwarding the call twice and keeps the native dialer blocking the hangouts dialer
I'm on wifi 95% of the time so this should lower my $12 Ting bill to $9 on a normal month.
Click to expand...
Click to collapse
How is Ting. My friend recommended me to get it, but I don't know it I want that or Republic Wireless lo. Also did you figure out how to send SMS with Hangouts via Google Voice?
Theres actually a setting telling you to activate the sms thru hangouts.
Sent from my Nexus 5 using XDA Free mobile app

Solution for S5 simultaneous talk and surf issue

This is for the S5, but I assume it would work on the galaxy note 4 and all other devices with this issue.
Hi all, I wanted to let you know that there is a very easy work around for this limitation. It is supplied by Google Inc through the Hangouts Dialer app. I'm not sure whether or not you need Hangouts installed to use it, but it allows you to make calls via the data network and still use the network to browse the web, etc. I have tried it several times at home with WiFi off and it works flawlessly so far.
It's sad that Sprint didn't find a way to bypass this limitation on their own, or at least inform customers, but this is an easy and seamless solution by Google.
I put the icon right next to my default phone icon for future use.
Additionally, I can not believe that Sprint is not aware of this work around. I spoke to a few different representatives today, and none were able to offer a solution.
I found this on my own searching the play store. Hope this helps!!
I posted this in the community forum on sprint.com. Hopefully they will figure out a way to make it work......
Sprint:
As I have stated in other posts, the "Hangouts Dialer" app allows you to make calls over the data connection without WiFi and still be able to surf the web. (Please note, this app is different from "Hangouts", it is "Hangouts Dialer" by Google Inc.)
This works on my S5, and it should work on any device that can install the app.
This has not been suggested by any of the Sprint Agents in any of the posts I have seen. I have seen suggestions to use Skype and other VOIPs, but there are some charges and they require a WiFi signal.
This is very confusing because if the app is able to make calls using the data network, then why doesn't Sprint set up the default dialer to do the same thing if there is no WiFi connection? I do understand that this would increase the load on the data network, but you are losing customers at a significant rate due to this issue. Anybody who needs to be on the phone and confirm appts, emails, etc with the person/client/coworker they are on the phone with is not able to do so. This is a monumental step backwards that is inexcusable with todays technology. Waiting for VOLTE is not a solution, as the time frame on this is not guaranteed.
Please consider my suggestion for the default dialer app. Google already has it functional in the Hangouts Dialer app, so there is no reason it can't be done.
Thanks!
zl123 said:
This is for the S5, but I assume it would work on the galaxy note 4 and all other devices with this issue.
Hi all, I wanted to let you know that there is a very easy work around for this limitation. It is supplied by Google Inc through the Hangouts Dialer app. I'm not sure whether or not you need Hangouts installed to use it, but it allows you to make calls via the data network and still use the network to browse the web, etc. I have tried it several times at home with WiFi off and it works flawlessly so far.
It's sad that Sprint didn't find a way to bypass this limitation on their own, or at least inform customers, but this is an easy and seamless solution by Google.
I put the icon right next to my default phone icon for future use.
Additionally, I can not believe that Sprint is not aware of this work around. I spoke to a few different representatives today, and none were able to offer a solution.
I found this on my own searching the play store. Hope this helps!!
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I decided to try this out, since you've been posting the same info in multiple threads. It works, but it's flawed. This ONLY works if you're calling someone who is also using Google Hangouts. (If they aren't, you're prompted to send them an SMS. The reason that we can't make simultaneous voice and data is a limitation of CDMA. Until Sprint updates to VoLTE, it's something Sprint users have dealt with since the first smart phone.
Ramer said:
I decided to try this out, since you've been posting the same info in multiple threads. It works, but it's flawed. This ONLY works if you're calling someone who is also using Google Hangouts. (If they aren't, you're prompted to send them an SMS. The reason that we can't make simultaneous voice and data is a limitation of CDMA. Until Sprint updates to VoLTE, it's something Sprint users have dealt with since the first smart phone.
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Ramer,
Thank you for responding to my post. I need to point out that you have two apps confused. As above, the app is not "Hangouts". It is "Hangouts Dialer". This is a dialer app. It can call landlines, cell phones, etc. No need for call to go to somebody who is also using Hangouts.
Please install the "Hangouts Dialer" app, turn off your WiFi, call a landline with the app, and then see if you can surf. I have had no issues with it so far.
Please let me know!
zl123 said:
Ramer,
Thank you for responding to my post. I need to point out that you have two apps confused. As above, the app is not "Hangouts". It is "Hangouts Dialer". This is a dialer app. It can call landlines, cell phones, etc. No need for call to go to somebody who is also using Hangouts.
Please install the "Hangouts Dialer" app, turn off your WiFi, call a landline with the app, and then see if you can surf. I have had no issues with it so far.
Please let me know!
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I did download and install Hangouts Dialer. Turned off Wifi. When I called my other phone, it worked as you stated. When I called a contact that was not on Hangouts, I get a pop-up that that person is not on Hangouts, do you want to send them an SMS?. Try calling a number (like a business) and see what you get.
Ramer said:
I did download and install Hangouts Dialer. Turned off Wifi. When I called my other phone, it worked as you stated. When I called a contact that was not on Hangouts, I get a pop-up that that person is not on Hangouts, do you want to send them an SMS?. Try calling a number (like a business) and see what you get.
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If you link up your phone number to Google Voice and than use make a call from Hangout Dialer than you can make phone calls regardless if they have hangouts app or not!
Ramer said:
I decided to try this out, since you've been posting the same info in multiple threads. It works, but it's flawed. This ONLY works if you're calling someone who is also using Google Hangouts. (If they aren't, you're prompted to send them an SMS. The reason that we can't make simultaneous voice and data is a limitation of CDMA. Until Sprint updates to VoLTE, it's something Sprint users have dealt with since the first smart phone.
Click to expand...
Click to collapse
Ramer said:
I did download and install Hangouts Dialer. Turned off Wifi. When I called my other phone, it worked as you stated. When I called a contact that was not on Hangouts, I get a pop-up that that person is not on Hangouts, do you want to send them an SMS?. Try calling a number (like a business) and see what you get.
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Ramer,
I have called several businesses this way and have had no issues. The post above by zune70 does suggest linking your number to google voice. I don't recall doing that, but maybe I did. Maybe you can try that and see if it works?
zune70 said:
If you link up your phone number to Google Voice and than use make a call from Hangout Dialer than you can make phone calls regardless if they have hangouts app or not!
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Click to collapse
zl123 said:
Ramer,
I have called several businesses this way and have had no issues. The post above by zune70 does suggest linking your number to google voice. I don't recall doing that, but maybe I did. Maybe you can try that and see if it works?
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Having a google voice number probably is the key, I let my number get cancelled after years of non-use. No biggie, was just testing this out.
zune70 said:
If you link up your phone number to Google Voice and than use make a call from Hangout Dialer than you can make phone calls regardless if they have hangouts app or not!
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How do you link your number to Google Voice? I don't recall doing this and can't find how to do it.
zl123 said:
How do you link your number to Google Voice? I don't recall doing this and can't find how to do it.
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Go and type google voice on google and log on to the website with your Google account. There should be an option to add a Google voice number. Click on the one that says use your existing number and type in your number. It should detect that it's a sprint number and continue to the next step to enable google voice on your phone. If you don't want google voice on your phone anymore just go back to he website and disable your number from Google voice. You can always reactivate it at any time you want
Sent from my SM-G900P using XDA Free mobile app
Tried this with the hangouts dialer app and Wi-Fi turned off calling a non hangouts phone number (my work phone). It does work, call and internet at the same time but for me it was very laggy, but does in fact work so good find
evoer said:
Tried this with the hangouts dialer app and Wi-Fi turned off calling a non hangouts phone number (my work phone). It does work, call and internet at the same time but for me it was very laggy, but does in fact work so good find
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Evoer,
Glad this worked for you! Stinks that you were having lag issues, I guess I've been pretty lucky!
Ramer said:
I decided to try this out, since you've been posting the same info in multiple threads. It works, but it's flawed. This ONLY works if you're calling someone who is also using Google Hangouts. (If they aren't, you're prompted to send them an SMS. The reason that we can't make simultaneous voice and data is a limitation of CDMA. Until Sprint updates to VoLTE, it's something Sprint users have dealt with since the first smart phone.
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Click to collapse
I called Capital one and surfed it works
Thx for the info this seems to work if your placing the call, question, is there away to talk and surf if your not the one placing the call?
I didn't read the entire thread.. My vzw S3 could have LTE and voice simultaneously. The S5 has a modified modem to disconnect 3G/LTE when sms/voice radio activates for battery saving. Annoying when downloading GB files!

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