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Voicemail problems

Is anyone else having problems with voicemail setup on they captivates? Every time I try to check my voicemail I get a message about where the mailbox number, I enter my phone number and or says thee is no mailbox with that number. Also when my wife tries to call it just says that I'm not available and when I reject the call it does busy. Does any else have this issue?
Sent from my SAMSUNG-SGH-I897 using XDA App

Go take it to the AT&T store or call them, they forgot to move your voicemail over to the new device. Same thing happened to me.

1) thats not the first time ATT's goofed a VM access #.
2) Consider having your VM swapped to Google Voice, and using it only for VM, you'll still get most of the features plus text conversion and recording via the Voice app and website.

Use Google Voice instead. It is so much better anyway.
Sent from my SAMSUNG-SGH-I897 using XDA App

You do not have the proper phone number for your voicemail. This happens to me when I transfer phones around since I always forget to put the proper number on my sim card
dirtblade said:
Use Google Voice instead. It is so much better anyway.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Worthless post here
Sent from my GT-I9000 using XDA App

If you came from a device with visual voicemail, you'll have to call customer care to get it switched back to basic voicemail.
Well, that, or use Google Voice.

Record your Voice mail # before upgrade to cm6

Just a heads up. When I upgraded to cm6 or Froyo 2.2 my Aria lost its ability to dial voice mail by pressing # 1. I had to call att customer service to get my special number and enter it under the call settings. No big deal but if you write it down ahead of time it will save you a phone call. BTW, I confessed to the att customer service person that I had upgraded to 2.2. Actually she kinda hinted that she knew what was up. I then asked here about any other issues and she said that this was the only one that they have been hearing about.
Also, if you are using vonage you will not be able to listen to your voice mails on the phone. For some reason the .wav file format is not supported properly on 2.2.

You can also enter your own phone number, and that works too
Sent from my HTC Liberty using XDA App

anika200 said:
Just a heads up. When I upgraded to cm6 or Froyo 2.2 my Aria lost its ability to dial voice mail by pressing # 1. I had to call att customer service to get my special number and enter it under the call settings. No big deal but if you write it down ahead of time it will save you a phone call. BTW, I confessed to the att customer service person that I had upgraded to 2.2. Actually she kinda hinted that she knew what was up. I then asked here about any other issues and she said that this was the only one that they have been hearing about.
Also, if you are using vonage you will not be able to listen to your voice mails on the phone. For some reason the .wav file format is not supported properly on 2.2.
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Just a heads up this is going to be moved really quick, and I would also suggest using Google voice instead
Sent from my Liberty using XDA App

aheh wrong topic, sorry. I was wondering if Google voice would work good. I will try it out.
Sent from my Liberty using XDA App

You can also enter your own phone number, and that works too
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In using that method do you need to enter a password?

anika200 said:
aheh wrong topic, sorry. I was wondering if Google voice would work good. I will try it out.
Sent from my Liberty using XDA App
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i like it alot, its simple to use because it is a visual voice mail and it also takes advantage of the voice to text so you can read your voicemails instead

this item will also prevent using TiKL over a mobile connection until you enter your phone number... which i did manually, and then all was well...

anika200 said:
In using that method do you need to enter a password?
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Click to collapse
I didn't have to.

After installing 2.2, if you find yourself without the ability to access your Voicemail by holding down the 1 key on the Phone, then do the following
Go to Menu > Settings > Call settings > Call forwarding (at the very bottom)
You will see a phone number listed 3 times on this page. This is your voicemail access number. Write it down (including the +1 in front).
Go back to Call settings and select Voicemail settings (near the top) and set the voicemail number to the number you wrote down. Don't forget the leading "+1".
That's what I did and it works normally now, and I didn't have to call AT&T support or anything to find the number.

Q. Google voice and sms messages.

I was using goolge voice for voicemail on my Samsung epic. But when I started using it for my nexus my sms messages go to Google voice. How do I stop the text messages and keep the voicemail? Currently I disabled Google voice.
Sent from my Nexus S 4G using XDA Premium App

Did you "integrate," migrate, port... whatever you wanna call it, your Sprint number over to Google Voice?
That's what I did, and while I liked the feature, I couldn't send or receive picture messages anymore.
I had to delete GV from my phone, sign up for a new GV account/ number, and then start all over from the beginning when I did this.
I clicked the update me link on the GV website to enable picture/ MMS in GV texting, for further updates to see if it becomes available. If in the future they give us the ability to send/ receive MMS/ picture messages through GV, I'll be going back. Until now, I'll stick with it just for voicemail usage.

All I've done to fix this is to log in to Google Voice on my computer and disable the "integration" with my cell phone number. This has done the trick for me many times when I change ROMs. I see that you already disabled the service, so I'm not sure why you would still be getting your text messages sent to GV.

Jerbech Is correct ..same thing I did
Neverland ranch

jerbeck24 said:
All I've done to fix this is to log in to Google Voice on my computer and disable the "integration" with my cell phone number. This has done the trick for me many times when I change ROMs. I see that you already disabled the service, so I'm not sure why you would still be getting your text messages sent to GV.
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Yeah I have it disabled. But I am no longer getting voicemail. So I would like to stop the SMS messages but still be able to get voicemail.
Sent from my Nexus S 4G using XDA Premium App

Its one of the options on the computer, turn off SMS sent to phone option. Hope that's what you meant.

There a few guides here in the Nexus S forums on how to disable Google Voice for calls and texts while still getting VM through GV. Look around and you will find it. If I remember right you go to voice.google.com click on the gear in upper right hand corner of page and choos voice settings. Unport your Sprint # and get a new or use your already existing GV #. Then down by your Mobile number on the settings page click where it says activate google voicemail on this phone and follow instructions. Then change settings on your phone from My Carrier to Google Voice under voicemail and you should be good to go.

[Q] Google Voice for VM on US TMO 1S

So I got my wife a new HTC One S to replace her HD2 which she had cracked the screen (Worked fine, but good excuse to get a look at a new phone). Everything set up fine, and is working well, but I can't seem to set up Google Voice for VM. Visual VM works (from TMO) but I use and love Google voice on my phone, as it sends you texts with the transcribed message.
If anyone can shed some light on this, every time I change it from my carrier to Google voice on the settings menu (Settings | Calls I think) it gives me an error and stays set to my carrier. Anyone have any ideas.
I have not rooted this phone yet, and as it is the wife's wasn't planning on it, but would like to get Google voice working for voicemail if at all possible. \
Any thoughts/ideas?? I am hoping someone here may know a work around or fix for this...

I also have the same problem. Normally I'd just install a new ROM without the bloatware, but it doesn't appear any are all that stable yet. Will rooting the phone allow you to uninstall stuff like TMobile's apps without having to put on a new ROM?
Anyway, I'm also curious about using Google's Voice.

It is the only issue I have left. I have been doing some research, calling t-mobile and turning off their VM may fix it, but I haven't had to do that on any other phone, so it is my last resort. Hoping someone else here has solved this, or done what I suggested, and validated it as a fix. If all else fails, by the end of the weekend, I will try that approach. Just seems odd that it is locked.
I have also tried *004*[google number here]# with an mmi code error, and **004*[google number here]# which did register, but then reverted just as quickly, when I went to settings|calls to review [I saw it show Google voicemail, only to change instantly back to My carrier]

My GV is still active on my phone from my Sensation and the only thing I did was a Titanium Restore of the GV app. I went into my settings on the One S and it says My Carrier but I just had someone test it and it came through just fine through GV. I would go into your settings in GV on the computer and make sure your phone is set up for VM in there and if it still doesn't work set it up on the old phone and just restore the app if you're rooted.
Good luck!

Jason Syn said:
My GV is still active on my phone from my Sensation and the only thing I did was a Titanium Restore of the GV app. I went into my settings on the One S and it says My Carrier but I just had someone test it and it came through just fine through GV. I would go into your settings in GV on the computer and make sure your phone is set up for VM in there and if it still doesn't work set it up on the old phone and just restore the app if you're rooted.
Good luck!
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Click to collapse
To avoid issues, I want to avoid rooting. It's the Wife's phone, and if I do anything to it, and she has a problem, I get blamed, even though we all know rooting isn't necessarily bad, and if she has a problem, it is probably the user, not the phone At the end of the day, I will root it if that is the only way to fix this, but I would think a Google phone should support GV out of the box, especially such an integrated feature within ICS. There must be some solution... although it is increasingly looking like I will have to call t-mobile, and remove Visual VM, to get GV to work... Just hoping to avoid that if possible too, as stated before, never had to do that, and always like a backup...
Hoping someone else has solved this and can share their solution. And before anyone asks, it is not a pre-paid plan, which I know has issues...

Found this on another forum, not sure if I can post the link, and it is too late for me to give it a try, but here is the other post, for anyone who wants to give it a shot. Having posted this, there still must be a way to do this without calling t-mobile...
So here's the scoop. Apparently, HTC has disabled the ability to change the voicemail carrier from the device itself. Probably some ploy to get users to use some other service or app. F That. I buy Android phones for a REASON. Anyways...
Here's the fix. Call T-Mobile support. Explain that you need to have the number changed on THEIR end. Just read them the Google Voice number over the phone and have them test it. And voilà! Hope this helps!
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Changing it on the phone didn't work right away for me but it did work a day or two later when I tried it again.

The *004* code worked for me, but you have to be off wifi calling to use it.
Sent from my HTC VLE_U using XDA

My phone says that I am still using my carrier's VM service, but so far, GV has been doing its work.

Called TMobile, they hard coded the number in on there end, all is now good.
Sent from my Transformer Prime TF201 using xda premium

nygmam said:
Called TMobile, they hard coded the number in on there end, all is now good.
Sent from my Transformer Prime TF201 using xda premium
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Which number did you ask them to hardcode? and in place of what?
Thnx

I think you can set this from the Google Voice web page. I have the same problem as you've described, and that's what I did. Works like a champ.
Sent from my HTC VLE_U using XDA

KT said:
Which number did you ask them to hardcode? and in place of what?
Thnx
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I had them code my Wife's Google Voice number as the conditional forwarding number (which is actuallt the Voice Mail number on the phone), and haven't had any issues since. If you don't know your number, it should show up on your GV homepage. Once you do that, everything works as it should.

nygmam said:
I had them code my Wife's Google Voice number as the conditional forwarding number (which is actuallt the Voice Mail number on the phone), and haven't had any issues since. If you don't know your number, it should show up on your GV homepage. Once you do that, everything works as it should.
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Thanks.. Will try and see what happens

jmacdonald19 said:
I think you can set this from the Google Voice web page. I have the same problem as you've described, and that's what I did. Works like a champ.
Sent from my HTC VLE_U using XDA
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Worked for me thanks
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jmcdonald58 said:
Worked for me thanks
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Thanks for the thread got my gfs GV working thru GV Web page
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jmcdonald58 said:
Thanks for the thread got my gfs GV working thru GV Web page
Sent from my PYRAMID using xda premium
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How did you manage to do this via the Google Voice webpage bro? Couldya walk me through the steps pls..
I deactivated and then re-activated my cell number under Settings -> Phone but it still shows "My Carrier" as the VM provider :/

That's when you have to call T-Mobile and have them hard code your GV number
Sent from my CM9 HTC HD2 using xda premium

KT said:
How did you manage to do this via the Google Voice webpage bro? Couldya walk me through the steps pls..
I deactivated and then re-activated my cell number under Settings -> Phone but it still shows "My Carrier" as the VM provider :/
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It still shows my carrier as the voice mail carrier but I am getting them through GV will check today when I get home but it was working both recorded messages and text

I used their online chat and the rep switched my conditional forwarding to my GV number. Phone still says My Carrier, and it actually worked fine before, but did it just on principal...locking this down just to get a few more bucks from their own crap VV app is just wrong.

[HOW TO] Get Google Voicemail working on CM10 ROMS (An Alternative to the AT&T VVM)

[HOW TO] Get Google Voicemail working on CM10 ROMS (An Alternative to the AT&T VVM)
Hi guys. So I cant get the AT&T's visual voicemail to work on the CM10 ROMs due to the way audio files are saved and played (still not sure).
I tried to set up Google Voice and when setting up the application after install, I STILL could not get the voicemail forwarding to the Google Voicemail to work.
HOWEVER! I finally got it to work... Thank you useless AT&T customer service.
The problem was that google voice app tries to set your voicemail on the phone app-->press phone settings--> voicemail.
HERE's THE FIX!
Go to phone app --> "press menu" --> "press phone settings" --> press call forwarding
NOW! In call fowarding settings change the numbers of the following to your google number (make sure to insert +1):
a) forward when busy
b) forward when unanswered
b) forward when unreachable
Thank is appreciated!

Last time I was on CM10 and AOKP, it was as simple as setting it up as changing the Voicemail settings.

zizuno said:
Last time I was on CM10 and AOKP, it was as simple as setting it up as changing the Voicemail settings.
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Yea, these settings are all weird.
but ill take a temp fix, haha :good:

Take it back works on 10/11/2012

tjsooley said:
Take it back works on 10/11/2012
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im confused. att vvm works? or google voice now work integrated without this setup?

jee'sgalaxy said:
HERE's THE FIX!
Go to phone app --> "press menu" --> "press phone settings" --> press call forwarding
NOW! In call fowarding settings change the numbers of the following to your google number (make sure to insert +1):
a) forward when busy
b) forward when unanswered
b) forward when unreachable
Thank is appreciated!
Click to expand...
Click to collapse
This finally worked, however not the first time, I had to get a new google voice number and I DID NOT "activate google voicemail on this phone" in the settings. When I pressed the "activate google voicemail" I was getting error messages when I would try and test it.
This is working atleast for me after days of trying.

jee'sgalaxy said:
Hi guys. So I cant get the AT&T's visual voicemail to work on the CM10 ROMs due to the way audio files are saved and played (still not sure).
I tried to set up Google Voice and when setting up the application after install, I STILL could not get the voicemail forwarding to the Google Voicemail to work.
HOWEVER! I finally got it to work... Thank you useless AT&T customer service.
The problem was that google voice app tries to set your voicemail on the phone app-->press phone settings--> voicemail.
HERE's THE FIX!
Go to phone app --> "press menu" --> "press phone settings" --> press call forwarding
NOW! In call fowarding settings change the numbers of the following to your google number (make sure to insert +1):
a) forward when busy
b) forward when unanswered
b) forward when unreachable
Thank is appreciated!
Click to expand...
Click to collapse
awesome, thanks

Got Visual Voicemail to work
Hi all, I actually had the SKY ICS rom installed and I backed up the app and data using rom toolbox and it worked.

Interesting, I'll check those settings.
However, I've never gotten the Google Voice app to set up voicemail correctly even on stock ROMs. The solution has been to leave it set to "carrier" and then follow the instructions on the Google Voice WEBSITE.
The instructions are carrier specific, so for AT&T:
Open the phone app.
Enter the following exactly as written, as if you are dialing someone:
*004*15559991234# (with "5559991234" being your GV number.)
Press "Send" or "Call" on your phone to dial that number. When you see the confirmation message on your phone, you are done!
This changes the forwarding settings on the Carrier's end.

AT&T VVM never worked on CM9 for me but on CM10, I've had zero problems even when everything else is FUBAR.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

LoSt180 said:
Interesting, I'll check those settings.
However, I've never gotten the Google Voice app to set up voicemail correctly even on stock ROMs. The solution has been to leave it set to "carrier" and then follow the instructions on the Google Voice WEBSITE.
The instructions are carrier specific, so for AT&T:
Open the phone app.
Enter the following exactly as written, as if you are dialing someone:
*004*15559991234# (with "5559991234" being your GV number.)
Press "Send" or "Call" on your phone to dial that number. When you see the confirmation message on your phone, you are done!
This changes the forwarding settings on the Carrier's end.
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Click to collapse
I tried all the tricks google said and att said to do. this is the only way for me to have google voice as my voice mail.

I've noticed when setting up Google voice with its built-in setup, you have to switch the tick in voicemail settings to Google voice, then hit the back button til you get back to Google voice app, DO NOT press the configure button in voicemail settings, you must back up til the screen swaps back to Google voice, then it will automatically start the configuration process, and setup is complete. Let me know if this works for you (it took me a while to find it out, found it on some random thread somewhere)
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

litshredder said:
I've noticed when setting up Google voice with its built-in setup, you have to switch the tick in voicemail settings to Google voice, then hit the back button til you get back to Google voice app, DO NOT press the configure button in voicemail settings, you must back up til the screen swaps back to Google voice, then it will automatically start the configuration process, and setup is complete. Let me know if this works for you (it took me a while to find it out, found it on some random thread somewhere)
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
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I tried this, but I kept getting error. The in app setup of the voice mail will not work unless you're really lucky. What my method does is that it changes the fowarding number in the SIM I believe. That's why now, if you flash new ROM on top of the previous, the fowarding number will still remain. I found my method to work every single time.
Thanks for your suggestion and input man!

Re: [HOW TO] Get Google Voicemail working on CM10 ROMS (An Alternative to the AT&T VV
Thanks a lot man!
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

jee'sgalaxy said:
HERE's THE FIX!
Thank is appreciated!
Click to expand...
Click to collapse
And given.
FWIW:
OK this an ATT thread, but this fix works on T-Mobile as well. In fact, it should work on any CM10 phone, because all it's doing is setting the same things that Voice would be doing were it not wonky.
I'm pretty sure your carrier can manually set these numbers on their end, too. But as I just found out tonight, you'll have a hell of a time getting Tier 1 tech support to even understand the most basic premise involved. However, I have, in the last year, had TMO successfully set this number as the transfer/voicemail default.
Also, and correct me if I'm wrong, I thought there was a USSD code you could enter from the keypad that would set this transfer number, too.