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On my newly exchanged sensation, I have noticed that the capacitive buttons at the bottom of the phone are not evenly lit up. The home button is slightly brighter than the the menu button. Also the search button is a little brighter than the back button. My first unit that I returned cause of battery issues had perfect , even lighting on all four buttons. Also, on this unit, it makes a creaking noise when I press the screen on three bottom left side. I might return this one also.
Has anyone noticed the same uneven button lighting on their phone?
Sent from my HTC Sensation 4G using XDA Premium App
Yeah, the menu and back are lighter, but very minimal.
Sent from my HTC Sensation 4G using XDA Premium App
secano said:
Yeah, the menu and back are lighter, but very minimal.
Sent from my HTC Sensation 4G using XDA Premium App
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Click to collapse
Yup. I know from reading at the thunderbolt forums that htc used 2 LEDs to light up the four buttons and they had the same issue so this maybe the case also. Anyone else with the same issue?
Sent from my HTC Sensation 4G using XDA Premium App
You better take it back. Make sure to explain that your lights are uneven.
Du22ty said:
You better take it back. Make sure to explain that your lights are uneven.
Click to expand...
Click to collapse
Ya, I should do it, especially since it also has that lower right screen creak/click thing going on . This whole experience has not been that great. I mean, I love the device but would love to have 1 great unit free of these defects. Then I will truly enjoy this masterpiece!
Sent from my HTC Sensation 4G using XDA Premium App
I'm not saying it isn't an issue. but of all the issues i've seen so far, if when I get mine this is all it suffers with I'd be happy. Not too sure about the creak tho, that would be a bit off putting. HTC are normally good built quality, so a creak would be annoying.
There have been a fair few faults with this device so far, but it does seem that none of them are affecting all handsets, so hopefully there aren't any major faults going on
I think I see what you mean OP about the uneven backlit keys. For my device its minimal and you can barely notice it. I do however have light leaking from the seam next to the left of the home button. Does anyone else have this?
secano said:
Yeah, the menu and back are lighter, but very minimal
Click to expand...
Click to collapse
Same for me, very minimal. I think it's the same for all of us, actually I hadn't noticed it until I read your post and had a careful look at it.
But your creaking noise, if not coming from the back cover not completly locked correctly, so coming from the screen itself, is more worrying, your screen must be badly stuck, like for some people on the forum, so you should take it back
(see if dust is coming under the screen in the creaking area)
timmiii said:
I think I see what you mean OP about the uneven backlit keys. For my device its minimal and you can barely notice it. I do however have light leaking from the seam next to the left of the home button. Does anyone else have this?
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Click to collapse
I also have the light leaking but it is on the other side beside the search key. It is very tiny so it doesn't bother me at all. I think I will keep this rather than exchange it for another problem.
timmiii said:
I think I see what you mean OP about the uneven backlit keys. For my device its minimal and you can barely notice it. I do however have light leaking from the seam next to the left of the home button. Does anyone else have this?
Click to expand...
Click to collapse
brusko1972 said:
I also have the light leaking but it is on the other side beside the search key. It is very tiny so it doesn't bother me at all. I think I will keep this rather than exchange it for another problem.
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Click to collapse
I also have the light leaking from the seam near the home button. At first it looked like a glare, but it's obviously a crack where the light is leaking through. It's bothersome to me (my annoyance is increasing) and I think I'm planning on returning (exchanging) the phone. it's concerning to me, because I don't really know where that opening goes, i.e. where will the dust, sweat, lint, etc. migrate to once it inevitably gets inside there. Of course, everything else seems ok for now, so I wonder what other problems I'll get with a new unit.
-Hare- said:
I also have the light leaking from the seam near the home button. At first it looked like a glare, but it's obviously a crack where the light is leaking through. It's bothersome to me (my annoyance is increasing) and I think I'm planning on returning (exchanging) the phone. it's concerning to me, because I don't really know where that opening goes, i.e. where will the dust, sweat, lint, etc. migrate to once it inevitably gets inside there. Of course, everything else seems ok for now, so I wonder what other problems I'll get with a new unit.
Click to expand...
Click to collapse
Mine doesn't have any dust under the screen so far. Let us know if your new unit will be perfect or will have other problems.
brusko1972 said:
Mine doesn't have any dust under the screen so far. Let us know if your new unit will be perfect or will have other problems.
Click to expand...
Click to collapse
Yea, i just came back from Walmart. I returned the second unit , couldnt deal with it, and ordered a new one from T-mobile on a new two year contract. They offered me an early full upgrade (9 months early) with a new contract. Final price 200
I'm happy. Let's hope the has perfect build when it arrives early next week.
Sent from my HTC HD2 using XDA Premium App
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I think so. Mine has none of those issues and is very solid.
Yes you should go back. You are paying good money for that phone and the service! Also, there is an old saying that I think that AT&T is forgetting or has forgotten. "The customer is always right."
I am shocked a little that she would just pooh pooh it off like it was all cool and that you would believe that they are all that way? Such a shame that these new shiny expensive phones are having these cosmetic flaws. There was an issue of a discolouration on one of the newer Sony phones.. *shakes head* Hate to say it but this phone was ruined for me when I found out it was gonna be only 16gig..
Good luck there, friend
It's hit or miss just like anything else. I hate doing unnecessary exchanges for small petty stuff.
Sent from my HTC One X using xda premium
Take it in and demand a new phone. What you are describing are definitely defects with your particular phone, mine is flawless. You paid good money for that thing and are stuck with it for two years, you should not have to settle for anything less than a perfect device.
Sent from my HTC One X using XDA
Wow, that kind of pisses me off for some reason. Don't let retarded ATT personnel tell you what is expected build quality. Most of those floor clerks don't know their ass from their elbow when it comes to technology. Like the other dudes said, take it back and ask for an exchange, make them bring out two or three other units and pick the most solid one of the bunch. You're paying multi-hundred dollars for it and signing a two year contract, don't let those same retards that told me the one x has "a amoled screen" and that I should get it because "it works even with a lumia 900 sim card" lecture you about build quality.
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Most of our htc one x have this light leak from the buttons, look for the thread, its normal.
The camera area is plastic.
and can you post a picture/video of the screen issue? just so we can get a idea of how much you are pushing it in lol
Yea that's a defect, you should able to exchange that...
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I had similar issues with the creaking and the top right of the screen being "mushy". I had bought mine outright at BestBuy and I took it back and told them it was a defect confirmed online, which for the most part is. When I got the next one not a single creak and screen is solid.
Just take it back and tell them you did your research on the issue and found that it is indeed a defect, because it is.
Common with HTC out seems. My inspire was exactly the same.
Sent from my SGH-I777 using xda premium
Here's some pictures: http://imgur.com/a/od8u0
I just noticed that, if I press on the screen (not even that hard) in the bottom half, it does what you see in the third picture, almost as if the display is too close to the glass.
Sent from my Transformer Prime TF201 using Tapatalk 2
ThisWasATriumph said:
I think so. Mine has none of those issues and is very solid.
Click to expand...
Click to collapse
Agreed...Even mine doesnt have these issues...you should get it exchanged...
Awesome! Went to the AT&T store again, got a manager, they basically said "oh yeah well that's just how displays work, if you touch a TV screen with enough pressure it does that too". I told them I only have to lightly tap on the screen for it to warp, and they said because the phone just came out last week they haven't gotten enough feedback from people to know of any potential issues, and if my problem was impairing my use of the phone then they'd replace it, but because I can still use it they "can't replace it". He said he was going to email his HTC rep and see if my problem is a common issue, and let me know later today.
That is such bull****, they can't replace it because it hasn't been out long enough and it's only a cosmetic problem? I clearly showed them how it was different from the display models, and they still said oh its just too new to tell. Great.
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Awesome! Went to the AT&T store again, got a manager, they basically said "oh yeah well that's just how displays work, if you touch a TV screen with enough pressure it does that too". I told them I only have to lightly tap on the screen for it to warp, and they said because the phone just came out last week they haven't gotten enough feedback from people to know of any potential issues, and if my problem was impairing my use of the phone then they'd replace it, but because I can still use it they "can't replace it". He said he was going to email his HTC rep and see if my problem is a common issue, and let me know later today.
That is such bull****, they can't replace it because it hasn't been out long enough and it's only a cosmetic problem? I clearly showed them how it was different from the display models, and they still said oh its just too new to tell. Great.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Go to a different store, post on their forum, "tweet" at them, hit them on facebook.
Honestly, it seems like the social media people at AT&T do a lot better.
Worst case scenario? return the damn thing and take your money elsewhere.
eallan said:
Go to a different store, post on their forum, "tweet" at them, hit them on facebook.
Honestly, it seems like the social media people at AT&T do a lot better.
Worst case scenario? return the damn thing and take your money elsewhere.
Click to expand...
Click to collapse
Is it possible to do an exchange at a different store than the one I bought it from?
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Is it possible to do an exchange at a different store than the one I bought it from?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
AT&T told me if I wanted to exchange it I would have to go down town to one of their offices. Apparently they wouldn't let me exchange it at that store. Which is kinda bull, since it's an official AT&T store.
Sent from my HTC One X
I noticed that the lower part of the screen was not as flush as the top. I just went around the whole phone applying slight pressure and it appears to be flush now. Even before, the difference was negligible.
I saw your pictures too. To be honest, mine does the same but you have to apply some pressure. Same when pressure is applied to the screen.
The screens are VERY close and often adhered to the glass, so yes, pressing down will cause that.
I can replicate the very same thing you show in your pictures, but I do have to apply pressure. This amount of pressure I would NEVER apply in a day to day use.
Looking at your fingers, I can also tell you're applying similar pressure. (the tip of your nail has been pressed so far that the blood flow has been restricted, thus the faded, white hue under the tip of your nail)
I can only conclude that you're being anal about this issue.
If there is light leakage to the extent you have shown WITHOUT applying pressure, I can see why you'd want to exchange.
I just think you're nitpicking at an issue that doesn't exist.
I'm not saying that all phones are flawless or that this phone is flawless. But my hardware resembles what you have described, but I consider them as non issues because they're not really issues at all.
However, when it comes to software of this phone. There is a LOT of be desired, and I've only had the device a few hours.
HORRRRRRIBLE!!!! keyboard, just atrocious.
Weak wi-fi signal, I'm 20 ft from the router with no walls, WTF.
Random network disconnects
flawed multi-tasking
These are the issues you should be MORE worried about.
n19htmare said:
I noticed that the lower part of the screen was not as flush as the top. I just went around the whole phone applying slight pressure and it appears to be flush now. Even before, the difference was negligible.
I saw your pictures too. To be honest, mine does the same but you have to apply some pressure. Same when pressure is applied to the screen.
The screens are VERY close and often adhered to the glass, so yes, pressing down will cause that.
I can replicate the very same thing you show in your pictures, but I do have to apply pressure. This amount of pressure I would NEVER apply in a day to day use.
Looking at your fingers, I can also tell you're applying similar pressure. (the tip of your nail has been pressed so far that the blood flow has been restricted, thus the faded, white hue under the tip of your nail)
I can only conclude that you're being anal about this issue.
If there is light leakage to the extent you have shown WITHOUT applying pressure, I can see why you'd want to exchange.
I just think you're nitpicking.
Click to expand...
Click to collapse
That's what I thought at first, too. I felt silly for going in there yesterday. But today, its gotten worse; I'm typing this on my phone right now and I can see the lower screen warping as I type. I agree with you, when I took those pictures last night I had to apply slight pressure in the corners to get that effect. However, now all it takes is a regular tap on the lower right quadrant of the screen to see the screen warp. For example, if I press and hold on my home screen (with a gray background) to pull up the wallpaper menu, the screen looks like it does in the third picture I posted. That's definitely not normal behavior.
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
That's what I thought at first, too. I felt silly for going in there yesterday. But today, its gotten worse; I'm typing this on my phone right now and I can see the lower screen warping as I type. I agree with you, when I took those pictures last night I had to apply slight pressure in the corners to get that effect. However, now all it takes is a regular tap on the lower right quadrant of the screen to see the screen warp. For example, if I press and hold on my home screen (with a gray background) to pull up the wallpaper menu, the screen looks like it does in the third picture I posted. That's definitely not normal behavior.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Sorry I didn't mean to come off as an ass, but your issue MAY be legit, I'm not saying you're lying or anything . Just lots of people on the forums tend to make a mountain out of a mole.
here is my advice. You have 14 days to return the device. I say use it and see what happens. OFTEN times, because of rush to deliver, these phones go from the line into the box, then into the box and then a box....
Basically, let it air out, any glue used to adhere the screen to glass may still be curing.
I've read multiple cases where after a week, similar issues have disappeared.
14 satisfaction policy (30 in CA).... return it and go from there if you can't get anywhere with an exchange.
n19htmare said:
Sorry I didn't mean to come off as an ass, but your issue MAY be legit, I'm not saying you're lying or anything . Just lots of people on the forums tend to make a mountain out of a mole.
here is my advice. You have 14 days to return the device. I say use it and see what happens. OFTEN times, because of rush to deliver, these phones go from the line into the box, then into the box and then a box....
Basically, let it air out, any glue used to adhere the screen to glass may still be curing.
I've read multiple cases where after a week, similar issues have disappeared.
14 satisfaction policy (30 in CA).... return it and go from there if you can't get anywhere with an exchange.
Click to expand...
Click to collapse
No, you're fine, I felt like I was just being anal about it as well.
30 here in Arizona as well. So, if they won't exchange it, at least I can return it and buy another one right there.
Sent from my HTC One X using Tapatalk 2
Hello,
So I got the HTC One X last week and the first one had a dead pixel so I swapped that one out. Depending on the day I go to the store, you see sometimes a nice lady is there or a mean lady is there. The store is Target Mobile. The mean lady I don't think has a blink of an idea of what cell phones are. She doesn't even know what a dead pixel is...
Anyways, so my new replacement phone seemed to be perfect, however starting from the bottom of the screen it has a visible blue tint and as you look at the screen from bottom to top, it seems to disappear. By this I mean the screen looks like a grayscale graph but instead it starts with a moderate blue tint and to an accurate white. It's actually really annoying when I'm typing in landscape mode beause the color differentations of the halves of the screen. Also, it seems like a piece inside the camera is loose because when I shake the phone there seems to be something inside moving. Also when I focus in the camera, it makes a physical click whenever I focus. So are these reasons enough to convince the sales rep to swap out my phone?
When I was changing my dead piexeled phone, she said " How do you know that it is defective. That may be the way the manufactuer makes it...
Anyways do you guys have any other counterpunchlines to use when she says stupid things like this?
Thank and sorry for this WOT.
I gave up looking for a phone without dead pixels. I tried to exchange my 2nd and two AT&T employees claimed that they couldn't see them. I almost wanted to tell them to get their eyes checked because I can see them at full arm length extension.
But screw it. I'm sick of wasting my time trying to find the perfect screen. I feel like the dead pixel epidemic is getting even worse with these super high res, high DPI screens.
From what you explained, I would exchange it. Is it obvious? If so it will be an easy exchange. Inspect the new phone carefully before agreeing to accept it.
I can see what appears to be a small fingerprint size bluish smudge in the upper right quarter of my screen. I actually only notice it on gray screens.
I keep telling myself it's not there in order to make myself believe it is truly the best phone ever.
So in an act of complete contrition, I'm going to rescind what I just said about the bluish smudge...
My screen is perfect... Hahahaha
Sent from my HTC One X using xda premium
Ps. My I miss the super amoled screen on my Samsung nexus s and captivate.
Sent from my HTC One X using xda premium
nespid said:
I can see what appears to be a small fingerprint size bluish smudge in the upper right quarter of my screen. I actually only notice it on gray screens.
I keep telling myself it's not there in order to make myself believe it is truly the best phone ever.
So in an act of complete contrition, I'm going to rescind what I just said about the bluish smudge...
My screen is perfect... Hahahaha
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I actually have the same issue with my screen! I'm going later today to get mine swapped out. It's not too bad right now, but I don't want it to get worse later.
Sent from my HTC One X
nespid said:
I can see what appears to be a small fingerprint size bluish smudge in the upper right quarter of my screen. I actually only notice it on gray screens.
I keep telling myself it's not there in order to make myself believe it is truly the best phone ever.
So in an act of complete contrition, I'm going to rescind what I just said about the bluish smudge...
My screen is perfect... Hahahaha
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Mine has exactly this in the middle of the screen. I can only see it in dark rooms when on a dark screen. It looks exactly like a finger smudge. I almost took it back at the 30 day mark, but was scared of getting one with dead pixels. so like you I convinced myself it wasn't there. It was, but now it isn't
I havent seen any blue tint or dead pixels on my One X
Lol "ignore it till it goes away"
Sent from my HTC One X using xda premium
This issue is not on the one x+, for anyone considering the upgrade.
Sent from my HTC One X+ using xda app-developers app
After reading many build and quality issues with the 1.73 original shipment handsets, I was wondering if people with the factory 1.85 second shipment handsets are seeing the same issues.
Personally I have a second shipment 1.85 handset and it is very well built, great on battery, no dead pixels on any color, rarely gets hotter than warm, very minimal light bleed on lower right corner on all black screen, no corners lifting up and running like a superstar with clean Rom 3.0(ran outstanding on factory 1.85 also).
Only issue I am having is the phone seems to take longer to charge than my inspire or vivid with real HTC charger. I have tried more than one. Not so long that I think there is an issue, just longer than I have experienced in the past.
Please post your experiences with 1.73 vs 1.85 handsets and maybe we can figure out what has been fixed on the production line so far.
Personally I think they definitely tweaked it and fixed some early build issues.
Sent from my HTC One X using XDA
I had an original 1.73 and dropped it so I replaced it and got a 1.85 device. For me, they are both EXACTLY the same. Never had any issues on the first one.
I got a 1.85 One X about a week ago. Strangely, the box it arrived in was somewhat warm (for whatever reason), and the device was warm when I first took it out of the box, but I don't believe that's affected anything on the phone. Everything seems in good shape with this model; my only question is the light bleed you're referring to on the bottom right corner of the display. I think I have that too. When it's an all black display, or at least all black in the bottom right corner, it seems to be a little bit "brighter" in that area, so to speak. I also notice that the "stage light" arrangement for the backlit display on the bottom of the display (above the capacitive buttons) seems a little brighter in that bottom right corner. Sorry for the rambling, but is that what you're referring to?
On a side note, that "stage light" appearance of the backlights on the bottom of the display are supposed to be like that, according to an HTC Customer Representative. In case any of you were wondering lol.
jkel777 said:
On a side note, that "stage light" appearance of the backlights on the bottom of the display are supposed to be like that, according to an HTC Customer Representative. In case any of you were wondering lol.
Click to expand...
Click to collapse
4 of my HOXs had those "stage lights" as you call them, one didn't have them at all. The one that didn't have them had a really crappy screen that was all washed out and had yellowish whites. All the ones that did have them had vivid colors and bright white whites. Be happy your display is the one with the visible backlights, the other one sucks.
Anyone having the corners of the glass lifting away from the phone issue on the new batch? Mine are all perfect on the 1.85. Any dead pixels or dust issues?
Sent from my HTC One X using XDA
c5satellite2 said:
Anyone having the corners of the glass lifting away from the phone issue on the new batch? Mine are all perfect on the 1.85. Any dead pixels or dust issues?
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
This one that I just got today *seems* perfect. I say seems because as history has taught me 4 times over, only time will tell.
I have a 1.73 and have had zero issues with build, the only issue I had was software (clock not updating time when on wifi and coming out of deep sleep)...which has not returned since the 1.85 update. I have rooted and unlocked bootloader and currently running cleanrom 3.0, standard...and DEV editions! It has never run hot, screen is flawless, and I am happy
Sent from my HTC One XL
I dont think having 1.85 on the phone qualify the device as second shipment. Maybe one of the many numbers on the box would indicate to this. My first was 1.73 but had a dead pixel, then my second was 1.85 and was about the same minus the dead pixel.
Sent from my HTC One X using xda premium
_MetalHead_ said:
This one that I just got today *seems* perfect. I say seems because as history has taught me 4 times over, only time will tell.
Click to expand...
Click to collapse
I could give you an electron and you would probably find something wrong with it compared to all the other electrons.
He would complain that he could predict where it is but never find it!
Sent from my HTC One X using XDA
JBM12G said:
I could give you an electron and you would probably find something wrong with it compared to all the other electrons.
Click to expand...
Click to collapse
As long as the electron had a separating screen, faulty sim reader, terrible battery life and dust under the screen, or a bad vibration motor and overheating problems, then yeah, you're probably right.
c5satellite2 said:
Anyone having the corners of the glass lifting away from the phone issue on the new batch? Mine are all perfect on the 1.85. Any dead pixels or dust issues?
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
i had my first one replaced at bestbuy for dead pixels. He took out a new one x and had dust under the screen. So he set that one aside and gave me another which over all is good. However when I push down on the screen I can see an ink looking blotch show up for a second. Kind of annoying.
Agreed -Does take longer to charge
But I love the battery life on the HOX running 1.85.
I've had mine a couple days before it released on AT&T officially and my co worker has a white One X from the second shipment and our battery life is identical. Give or take an hour or so but build is exactly the same. We do this for a living and are very particular about our devices. I actually swapped mine out twice until I got the perfect one -_-
Sent from my HTC One X using Tapatalk 2
So glad I DOA'd my phone. Battery life is much better. Haven't had any wifi issues anymore. And the vibrate motor doesn't rattle.
I can't tell the difference between the two build quality wise. I know that I battery life changes drastically from phone to phone. The grey one I had the battery was perfect. I thought it was getting too hot so I exchanged it. Boy do I wish I didn't. These replacements aren't coming close to that battery life. I'm doing all I can to get one that does and hey if AT&T wants to keep sending me replacements then I'll take em.
Sent from my HTC One X using XDA
Omg after reading this and inspecting my phone I feel like I am going crazy
Got my Droid Maxx last night as I ordered it from VZW a few days ago.
I was shocked to see the left side of the phone has a pretty significant gap. So much that when I squeeze the phone it comes together and makes a clicking/popping noise.
VZW is already sending a replacement as the local store doesn't have any in stock. The VZW salesperson at my local store also agreed that the phone should be gapless and not creak/crunch when touching the left side.
Unfortunately, I dont have a camera that is capable of taking a pic of it as the phone is black so its nearly impossible to see in a pic.
Anyone else seeing this issue ?
Not me. Glad are they fixing no questions asked.
Sent from my XT1080 using Tapatalk 4
Yep definitely sounds like you got a flawed unit. Mine is gapless, silent, and solid as a brick. Good luck with your replacement.
My Maxx was perfect
Sent from my XT1080 using Tapatalk 4
mwep said:
Got my Droid Maxx last night as I ordered it from VZW a few days ago.
I was shocked to see the left side of the phone has a pretty significant gap. So much that when I squeeze the phone it comes together and makes a clicking/popping noise.
VZW is already sending a replacement as the local store doesn't have any in stock. The VZW salesperson at my local store also agreed that the phone should be gapless and not creak/crunch when touching the left side.
Unfortunately, I dont have a camera that is capable of taking a pic of it as the phone is black so its nearly impossible to see in a pic.
Anyone else seeing this issue ?
Click to expand...
Click to collapse
This is great news to me! Ha ha. No but really I have the exact same problem. And it does make the sound too. And the otterbox commuter case they gave me has a big gap on the rubber at the bottom by the back button. Guess I'll ask for a replacement?
FWIW I posted on the forums at Motorola and got a response from the forum manager so maybe they are going to investigate.
I certainly could not go two years (or even a month) with this issue. If replacement shows any sign of this problem then I will exchange for different phone.
I grow more attached to the Maxx every day but this creaking on a brand new device is killing the experience. With otterbox its even more pronounced and makes the phone feel hollow and cheap.
I will update as soon as replacement shows up tomorrow.
Surprised since this phone has a incredible build quality. The only thing I hate about this phone is the power button feels like crap that's it.
Sent from my XT1080 using Tapatalk 4
After calling verizon I was sent to a corporate store to exchange. The ppl were all hesitant to go ahead and do it. I'm like really? I rarely return anything.
The notifications were all messed up not just the volume unsynced with the ring volume but it would only beep not play the ring tones.
After looking at a new in box maxx, I was dissatisfied. The gaps on it were worse than what I have now. So hopefully a software patch is released for the volumes.
Sent from my XT1080 using xda app-developers app
I had to return mine as the speakers came badly blown. I had the gap issue too I could see inside the phone. Not too impressed.
Sent from my XT1058 using XDA Premium 4 mobile app
I have been through 6 RAZR MAXX phones due to build quality. I am ready to get a MAXX tomorrow. Hope it is not like the RAZR was/is!
Sent from my DROID RAZR using XDA Premium 4 mobile app
Got Replacement... Same Issues!!!
Received replacement from VZW last night...
Same exact issue which leads me to believe this is in deed a build quality issue.
Both phones have the same gap between the back of the screen and the phone back. If you slightly squeeze the left side, you can see it moving and separating.
Both phones have a click/creak about half way up the left side.
I use an otterbox which unfortunately, changes from rubber to plastic right at the point the click happens and results in a hollow feeling.
Is it livable ? Yes, but it's really annoying.
There is also a lot of flex on the back of the phone (both the same).
Terrible. The other ones I looked at were even worse than mine.
Played with a new LG g2 today. Quadrant score of 16000 vs galaxy s4 12000 vs droid maxx at 8000. Beautiful display. Battery is 3000 mah. Can't beat the 199 price tag.
Sent from my XT1080 using xda app-developers app
Quite a few people are now complaining of the gap issue. Not to mention there is no way in hell this device is water resistant with the gaps.
Not to mention, the volume rocker is very loose and makes noise with the slightest touch. Probably due to the fact that it hides the SIM card holder and is very fragile.
People are complaining of light bleed at the bottom of the device.
And I have noticed that the capacitive buttons are very inconsistent in brightness compared to each other.
I was loving active notifications but at this point forget it. Time to exercise my Worry Free Guarantee.
I was lucky enough to get a tier 2 tech support at vzw to recommend return/exchange as well as noting it in my account.
mwep said:
Quite a few people are now complaining of the gap issue. Not to mention there is no way in hell this device is water resistant with the gaps.
Not to mention, the volume rocker is very loose and makes noise with the slightest touch. Probably due to the fact that it hides the SIM card holder and is very fragile.
People are complaining of light bleed at the bottom of the device.
And I have noticed that the capacitive buttons are very inconsistent in brightness compared to each other.
I was loving active notifications but at this point forget it. Time to exercise my Worry Free Guarantee.
I was lucky enough to get a tier 2 tech support at vzw to recommend return/exchange as well as noting it in my account.
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What will you do? Swap for another maxx or change phones?
I love that it has capacitive buttons but hate that they don't dim like the s4 when viewing video.
Sent from my XT1080 using xda app-developers app
I have a very slightly gap on the top of mine, between the screen and bezel. Front the front facing camera to the left corner.
I noticed it within my 14 day window, but decided it wasn't worth it, to me, to bother with replacement.
Sent from my XT1080 using Tapatalk 2
sorry you have those gaps, got my phone 2nd day it was out and it's perfect.
No build quality issues with mine, it's a tank, and it's heavy "Heavy is sign of reliability, and if it doesn't work, at least you can hit him with it" (said in a thick Russian accent) bonus points if you know what movie that is from
My first Maxx (RIP due to physical damage, my fault) had a small space and creak where you described, though only very slight. I asked on the G+ Droid Maxx forum and nobody else had the issue. My second Maxx is flawless.
just got my replacement device after the microphone on my original d.maxx died after 28 days.
18t said:
just got my replacement device after the microphone on my original d.maxx died after 28 days.
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Click to collapse
i also had my mic die on my phone and got a replacement that's flawless. the mic issue was a pain for sure though.