Database Info

glass lifting

Hello,
Sorry, I accidentally posted this in the Desire HD forum first (not that it should really matter of course).
I've started to notice that the glass on my Inspire 4G is making a slight snapping noise and moving a bit sometimes when I press on the corners, almost as if the glass is lifting slightly over time. Once I press the corners, it is fine for a few minutes, then I can do it again, hearing the snapping noises.
I want to root my phone and install RCMix HD, but I don't want to void my warranty if the glass is going to lift off my screen in a few months. Is anyone else seeing this issue? Other than this and poor battery life, I absolutely love the phone. It's a HUGE improvement over the xdandroid experience on my Touch Pro 2.
Anyone else with this problem?

gnnash said:
Hello,
Sorry, I accidentally posted this in the Desire HD forum first (not that it should really matter of course).
I've started to notice that the glass on my Inspire 4G is making a slight snapping noise and moving a bit sometimes when I press on the corners, almost as if the glass is lifting slightly over time. Once I press the corners, it is fine for a few minutes, then I can do it again, hearing the snapping noises.
I want to root my phone and install RCMix HD, but I don't want to void my warranty if the glass is going to lift off my screen in a few months. Is anyone else seeing this issue? Other than this and poor battery life, I absolutely love the phone. It's a HUGE improvement over the xdandroid experience on my Touch Pro 2.
Anyone else with this problem?
Click to expand...
Click to collapse
Yes, others have complained about the screen lifting. If you are within the 30 day return policy, you can try to exchange it. I don't think it'll completely come off over a long period of time.

yea, i didn't notice till after my 30 days were up. Still trying to find time to call HTC about it, Bugs the crap out of me! I'm sure it will lift to the point of dirt and moisture getting under there though. Damn tape!

mj0528 said:
yea, i didn't notice till after my 30 days were up. Still trying to find time to call HTC about it, Bugs the crap out of me! I'm sure it will lift to the point of dirt and moisture getting under there though. Damn tape!
Click to expand...
Click to collapse
If you bought the phone from at&t, they can do a warranty exchange or like you said, call HTC and see what they can do. If you rooted your phone, you need to bring it back to factory original state prior to returning it to either HTC or at&t.

Radio Shack, i bet they'd tell me to jump in a lake. AT&T told me to call HTC

mj0528 said:
Radio Shack, i bet they'd tell me to jump in a lake. AT&T told me to call HTC
Click to expand...
Click to collapse
LOL. HTC will do a warranty exchange. Not sure if rat shack will care.

If I do bring it in for a warranty exchange, will the next one just do the same thing? Is this common to all Inspires, or are most alright?

I know others have complained about the screen lifting or moving near the search key. Others have also complained about the lcd making funny colors while pressing on the search key. I guess its a hit or miss.
Sent from my calculator

Mine is also doing it
Sometimes it gets really bad and so annoying knowing that later through normal use eventually the glass will come off and or get all kinds of dust/lint under the glass.
I got mine @ Costco on launch day and they mentioned 90 days to replace if defective and after 90 days that I would have to deal with HTC for warranty? Is this true has anyone else dealt with Costcos wireless, will they replace it?
Funny thing is on launch day my brand new Inspire had white specks of lint under the glass and within the week I got it replaced and they agreed its defective.
So this could be an uprising defect.
sent from my Inspire™ 4G via XDA App

I bought mine directly from AT&T, and am still in my buyer's remorse period. So my biggest decision is whether to get another Inspire 4G or to switch to another phone. I love this phone, but don't want to get another if it is going to have the same problem. However, I don't know what other phone I would get in its place.
My corner by the search button is now visibly elevated. Either I just now noticed this, or it is rapidly getting worse. At this rate, I feel the glass would be off completely by next month.

kirk123 said:
I know others have complained about the screen lifting or moving near the search key. Others have also complained about the lcd making funny colors while pressing on the search key. I guess its a hit or miss.
Sent from my calculator
Click to expand...
Click to collapse
There is no lifting or moving on mine, though I can get a tiny bit of distortion if I hold down the search key firmly, however, you really have to press hard to get that, in normal use it is fine.
Edit-I guess some of this is like the patient who tells his doctor "it hurts when I move my arm this weird way", to which the doctor responds "Don't move it that way"

Damn... Mine is doing the same thing. This is bothersome...
It's not noticeable for me, unless I concentrate on it while I'm pressing on it. Also, if I hit the search button like others here, it discolors the screen.

Are there people out there who this doesn't happen to?
I'm considering "upgrading" to the Atrix. I really love the Inspire, but if it's just going to fall apart or get dust under the screen, I won't be able to handle it. The battery life of the Atrix entices me too, but there's just something special about the Inspire...
How long is the warranty on our phones? I suppose I could just replace it a few times before the warranty is up, but if my last replacement has the same issue later... I just don't know.
I sure wish that AT&T would have nabbed the Sensation. Then I would be switching right now, no question.

It's a "feature"
Mine does it, but it doesn't effect the phone. It's in a case so I don't even notice it now.

gnnash said:
Are there people out there who this doesn't happen to?
I'm considering "upgrading" to the Atrix. I really love the Inspire, but if it's just going to fall apart or get dust under the screen, I won't be able to handle it. The battery life of the Atrix entices me too, but there's just something special about the Inspire...
How long is the warranty on our phones? I suppose I could just replace it a few times before the warranty is up, but if my last replacement has the same issue later... I just don't know.
I sure wish that AT&T would have nabbed the Sensation. Then I would be switching right now, no question.
Click to expand...
Click to collapse
I wouldn't consider that an "upgrade". The manufactures warranty lasts a year.
Seems the only solution to fix this problem is to hit the search button with a hammer xD.
All jokes a side as long as there is no dust and the glass isn't seriously falling out of the phone, I would just chalk it up as normal. Every phone has its quirks.
Sent from Hey... This isn't where I parked my car.

mudknot2005 said:
I wouldn't consider that an "upgrade". The manufactures warranty lasts a year.
Seems the only solution to fix this problem is to hit the search button with a hammer xD.
All jokes a side as long as there is no dust and the glass isn't seriously falling out of the phone, I would just chalk it up as normal. Every phone has its quirks.
Sent from Hey... This isn't where I parked my car.
Click to expand...
Click to collapse
Hence the quotes around "upgrade"
Anyway, I agree that every phone has its quirks, and that's fine. For me, the relatively short battery life of the Inspire is a quirk. But a lifting screen isn't a quirk, but a straight-up defect. A defect should never be considered "normal", even if it happens to all phones of a certain model.
I'm going to go and exchange the phone this afternoon. If the display model at the store is okay, with no lifted screen, I will go with the Inspire again. If the display model is lifted as well, I may go with the Atrix. Hopefully the bootloader protection will be broken someday, and development will flourish.
It really is a bummer for me though, as I really do love my inspire.

By the way, just got off the phone with HTC to see if this was a known issue that was being fixed in manufacturing. Apparently, my representative had never heard of the problem. Must be so slight that most people aren't noticing the problem.
Anyway, It sounds like it isn't being actively worked on to fix the issue.

If i push the glass in the corner of the search key, i can feel the glass mive and it creeks too.
Sent from my Desire HD using XDA App

My right lower corner bleeds out a little if I push on it real hard and so does the left side but screen is not elevated at all. it's as flat as it can be. There is no dust trapped. This phone is like 1 month old. I also went to the at&t store and checked out to the display model and all are the same but none had the screen elevated.
This may be an individual issue. But I also tried to push the atrix and captivate on the right lower corner and they dont bleed.
Sent from my Inspire 4G using XDA Premium App

Talk about a pita, I have been transferred to everyone under the sun at htc and at&t with no one telling me anything but send it in. I don't know about you, but I can't live without my phone for that long due to work.
Should've bought it at Best Buy. Geek squad protection plan is expensive but very well worth it for oh crap moments or times like these.

[Q] UK owners Attention

do you have any of these problems?
Q1:Bottom removable cover doesnt fit right- leaves a gap, makes noise when pressed.
Q2:Large >1mm gap between the glass of the screen and metal. Not like in reviews, official photos.
what about the phone getting uncomfortably hot?
im trying to isolate the problem, which batch, which countries
soo far germany and singapore had big problems

Mines spot on.
Simfree handset. No problems here in the Brum area.

Worth doing a similar survey on WiFi problems / buttons lighting up?

Edward Lowy said:
Worth doing a similar survey on WiFi problems / buttons lighting up?
Click to expand...
Click to collapse
I disagree as these problems effect everyone and are both software related and should both be fixable when we can build custom roms
Sent from my HTC Desire S using XDA App

orange uk fine. I think the UK batch are all good build quality.

@Edward Lowy
not if you can accept them and taking the risk
@ben_pyett
the wifi cant be software, of course you can change a little bit the sensitivity, the bad antenna placement and cover will still remain

ben_pyett said:
I disagree as these problems effect everyone and are both software related and should both be fixable when we can build custom roms
Sent from my HTC Desire S using XDA App
Click to expand...
Click to collapse
That's my point - they don't seem to affect everyone. Both issues affected me but clearly that is not everybodys findings.

There are well reported software issues with the buttons, basically the phone detects the background ambient light levels and decides whether our not to light up the buttons
Sometimes in a dark room the presence of a bright light source such as a window or a bright Tv stop them from lighting
unfortunately there us nothing we can do.
Although considering that the buttons don't change positions I always know where they are and which one is which so I can't see what the real problem is?
with regards the wi fi issue, there is another thread
http://forum.xda-developers.com/showthread.php?t=1051674
Where someone has posted a possible software fix, although you need S-off in order to apply it.
I suffer from both of these problems.
But, Fortunately I don't hold the phone in landscape so the wi fi issue doesn't bother me, and I know where the buttons are so don't need them to be lit
Sent from my HTC Desire S using XDA App

I shared this on the Desire S Owners Poll thread and I am sure some of you might have seen it but here is my device I received this past Tuesday via FedEx from Singapore(It is an Indian device according to the IMEI info. HTC UK told me this btw.) Major problems with the battery cover. We need to make HTC be aware of these issues.

can you not just ask for a new one under warranty?

I'm in the UK and have had my DS 3 full days perfect no floors no wi-fi issue in landscape mode and set up with current OS and skinned.
Though day 4 bottom corners lifting by Home and Search keys and also have the smallest gap between unibody and screen near volume rocker and touch keys. The gap is enough to see back light coming through in the dark/dusk.
Hope this helps, i have a brand new (not refurbished) replacement coming first thing tomorrow will report on that with any news or similar issues.
Any of you sim free owners have the UMA signal boost app on the Stock shipped ROM 2.3.3 just interested?
Cheres

mine does not have UMA signal boost app

Sim free, no app installed
Sent from my HTC Desire S using XDA App

Thanks guys was looking at stock rom to remove 'bloatware' but the app on the orange rom is handy think i will just use launcher pro to hide unwanted apps rather than install stock ROM.
Just waiting on the courier for my replacement handset fingers crossed no faults with this one.

Ok so brand new replacement handset and i still have these issues the bottom right corner is already showing that it's raised in comparison to the bottom left corner and there is still a visible gap on the left of the screen can see the charge port through this and light still shining through in the right light.
Looks like bad quality control from HTC will be contacting orange in a mo as i'm still in my cooling off period. I am really disappointed Android OS is great for the customisation but this handset seem's to have been rushed in the build quality.
Hope this helps.

my device has a perfect screen
so i think that it is just in some locations...or maybe the batch that they currently have at your buyer is defective

mariu$ said:
do you have any of these problems?
Q1:Bottom removable cover doesnt fit right- leaves a gap, makes noise when pressed.
Q2:Large >1mm gap between the glass of the screen and metal. Not like in reviews, official photos.
what about the phone getting uncomfortably hot?
im trying to isolate the problem, which batch, which countries
soo far germany and singapore had big problems
Click to expand...
Click to collapse
tested one at my local o2 store, no problem, or maybe because it has the security stuff on it so i didnt get a good feel.. i ended up getting a sgs 2 yesterday though

Just read the above posts and now concern that my phone is one of those bad batch (O2 UK).
Firstly there is a gap at the top of the screen. (above the htc logo) big enough to stick the edge of a paper.
Second, there is light leakage on both the bottom corner (home and search key) only viewable when looking at a certain angle.
Third, is the bottom of the screen and the metal part meant to be even? As my bottom screen is more raised.
Finally, is all of the above problems are covered by the 12 month warranty and in which case I can ask for a replacement from O2?
Thanks in advance.

mariu$ said:
do you have any of these problems?
Q1:Bottom removable cover doesnt fit right- leaves a gap, makes noise when pressed.
Q2:Large >1mm gap between the glass of the screen and metal. Not like in reviews, official photos.
what about the phone getting uncomfortably hot?
im trying to isolate the problem, which batch, which countries
soo far germany and singapore had big problems
Click to expand...
Click to collapse
i have this also under heavy use?

same is mine

[Q] Screen issue? Defective?

Hi all,
So I just got my Transformer this evening and am hoping and praying for no issues.
I am wondering about something when I turn on the unit however already... I cannot tell if this is normal or not.
On the lower part of the welcome screen about maybe a 1/4 way up from the bottom there seems to be a faint light bar/line that goes across from one side to the other in this area.
I cannot tell if this is part of the welcome screen or if this is a flaw. Everything as far as leaks goes and such looks great from all sides but this concerns me. If it's part of the welcome design screen then great! If not I think I obviously have a problem with the screen. I hope this is not the case.
I have attached the best image I could take with crap camera showing the line. I apologize for it not being the best quality.
If anyone can assist I'd truly appreciate it. I don't want to test it on other screens as I wanted to let my Transformer charge completely before getting into it as it states. What is a good amount of time to let it charge to get the most out of my battery?
Thanks again for all help offered.
-tweeker

You can't get a clear idea about light bleed with a background like that. Download a black image from the web and open it from the gallery app, that will give you an almost black screen. Light leak is most noticeable on a black screen with brightness set to max.

PhoenixFx said:
You can't get a clear idea about light bleed with a background like that. Download a black image from the web and open it from the gallery app, that will give you an almost black screen. Light leak is most noticeable on a black screen with brightness set to max.
Click to expand...
Click to collapse
What about the streak of light that is going through the Android character is what I am referring to?
It's definitely not extremely blatant on this photo but you can certainly see it.

tweeker404 said:
What about the streak of light that is going through the Android character is what I am referring to?
It's definitely not extremely blatant on this photo but you can certainly see it.
Click to expand...
Click to collapse
That's the background ... if there is a problem it will most likely be at the most extreme edges, it almost looks like there might be some on the bottom but that could be camera angle.
You already opened the box and took off the plastic, going past the welcome screen isn'tgoing to affect return policy or anything. Even if it did you can do a full wipe and be back to that screen in minutes.
Sent from my Transformer TF101 using XDA Premium App

degeneration said:
That's the background ... if there is a problem it will most likely be at the most extreme edges, it almost looks like there might be some on the bottom but that could be camera angle.
You already opened the box and took off the plastic, going past the welcome screen isn'tgoing to affect return policy or anything. Even if it did you can do a full wipe and be back to that screen in minutes.
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Great thanks a lot! Yes you are right there is some at the bottom.
What you see is correct... Are there ones out there that do not have this bleeding at the bottom?
Thanks.

tweeker404 said:
Great thanks a lot! Yes you are right there is some at the bottom.
What you see is correct... Are there ones out there that do not have this bleeding at the bottom?
Thanks.
Click to expand...
Click to collapse
Tough question. Probably? I think all have it to some degree, but like my new one I have to put a blanket over my head, turn the screen all black, and turn the brightness all the way up to notice it. If you don't notice it or it doesn't bother you it is just an aesthetic problem that shouldn't ever get worse (or better). If it does and you can exchange it I would recommend doing that instead of sending it to Asus. There are plenty of horror stories about people sending it for repair.
However I would wait until you only have a week left to send it back to see if you forget about it. Some people have gone through nearly a dozen returns looking for a perfect one. I mean we deserve to get one without flaws, but sadly these screens are so prone to bleed that it seems to make some people just give up on tablets...
Sent from my Transformer TF101 using XDA Premium App

degeneration said:
Tough question. Probably? I think all have it to some degree, but like my new one I have to put a blanket over my head, turn the screen all black, and turn the brightness all the way up to notice it. If you don't notice it or it doesn't bother you it is just an aesthetic problem that shouldn't ever get worse (or better). If it does and you can exchange it I would recommend doing that instead of sending it to Asus. There are plenty of horror stories about people sending it for repair.
However I would wait until you only have a week left to send it back to see if you forget about it. Some people have gone through nearly a dozen returns looking for a perfect one. I mean we deserve to get one without flaws, but sadly these screens are so prone to bleed that it seems to make some people just give up on tablets...
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Yeah I can understand that. That is a great answer.
I noticed there is also noticable bleed on the left side as well near the bottom as well as the bleed noticed on the bottom all closer to the center and left.
Probably want to try out another one with there being more than just a little at the bottom. What do you think degen?
Thanks for your response.

tweeker404 said:
Yeah I can understand that. That is a great answer.
I noticed there is also noticable bleed on the left side as well near the bottom as well as the bleed noticed on the bottom all closer to the center and left.
Probably want to try out another one with there being more than just a little at the bottom. What do you think degen?
Thanks for your response.
Click to expand...
Click to collapse
Like I mentioned I am on my second one, although I also had a blotch in the middle of my screen. If it bothers you now there's a good chance it always will. Sadly it's a roll of the dice. However having got mine from Amazon I figured I would rather return it then just regret it. Lightbleed SHOULDN'T exist but sadly you may have to settle with it to some degree but not a lot of it. If it bugs you while warching movies, playing games, or web browsing I would try exhanging it. Make sure to try it at night if you aren't sure. That's when it will be the most noticeable.
Sent from my Transformer TF101 using XDA Premium App

degeneration said:
Like I mentioned I am on my second one, although I also had a blotch in the middle of my screen. If it bothers you now there's a good chance it always will. Sadly it's a roll of the dice. However having got mine from Amazon I figured I would rather return it then just regret it. Lightbleed SHOULDN'T exist but sadly you may have to settle with it to some degree but not a lot of it. If it bugs you while warching movies, playing games, or web browsing I would try exhanging it. Make sure to try it at night if you aren't sure. That's when it will be the most noticeable.
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Thanks a lot Degen. I appreciate your help.

Weak display glue & creaking camera?

Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2

ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I think so. Mine has none of those issues and is very solid.

Yes you should go back. You are paying good money for that phone and the service! Also, there is an old saying that I think that AT&T is forgetting or has forgotten. "The customer is always right."
I am shocked a little that she would just pooh pooh it off like it was all cool and that you would believe that they are all that way? Such a shame that these new shiny expensive phones are having these cosmetic flaws. There was an issue of a discolouration on one of the newer Sony phones.. *shakes head* Hate to say it but this phone was ruined for me when I found out it was gonna be only 16gig..
Good luck there, friend

It's hit or miss just like anything else. I hate doing unnecessary exchanges for small petty stuff.
Sent from my HTC One X using xda premium

Take it in and demand a new phone. What you are describing are definitely defects with your particular phone, mine is flawless. You paid good money for that thing and are stuck with it for two years, you should not have to settle for anything less than a perfect device.
Sent from my HTC One X using XDA

Wow, that kind of pisses me off for some reason. Don't let retarded ATT personnel tell you what is expected build quality. Most of those floor clerks don't know their ass from their elbow when it comes to technology. Like the other dudes said, take it back and ask for an exchange, make them bring out two or three other units and pick the most solid one of the bunch. You're paying multi-hundred dollars for it and signing a two year contract, don't let those same retards that told me the one x has "a amoled screen" and that I should get it because "it works even with a lumia 900 sim card" lecture you about build quality.

ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Most of our htc one x have this light leak from the buttons, look for the thread, its normal.
The camera area is plastic.
and can you post a picture/video of the screen issue? just so we can get a idea of how much you are pushing it in lol

Yea that's a defect, you should able to exchange that...

ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I had similar issues with the creaking and the top right of the screen being "mushy". I had bought mine outright at BestBuy and I took it back and told them it was a defect confirmed online, which for the most part is. When I got the next one not a single creak and screen is solid.
Just take it back and tell them you did your research on the issue and found that it is indeed a defect, because it is.

Common with HTC out seems. My inspire was exactly the same.
Sent from my SGH-I777 using xda premium

Here's some pictures: http://imgur.com/a/od8u0
I just noticed that, if I press on the screen (not even that hard) in the bottom half, it does what you see in the third picture, almost as if the display is too close to the glass.
Sent from my Transformer Prime TF201 using Tapatalk 2

ThisWasATriumph said:
I think so. Mine has none of those issues and is very solid.
Click to expand...
Click to collapse
Agreed...Even mine doesnt have these issues...you should get it exchanged...

Awesome! Went to the AT&T store again, got a manager, they basically said "oh yeah well that's just how displays work, if you touch a TV screen with enough pressure it does that too". I told them I only have to lightly tap on the screen for it to warp, and they said because the phone just came out last week they haven't gotten enough feedback from people to know of any potential issues, and if my problem was impairing my use of the phone then they'd replace it, but because I can still use it they "can't replace it". He said he was going to email his HTC rep and see if my problem is a common issue, and let me know later today.
That is such bull****, they can't replace it because it hasn't been out long enough and it's only a cosmetic problem? I clearly showed them how it was different from the display models, and they still said oh its just too new to tell. Great.
Sent from my HTC One X using Tapatalk 2

ShotSkydiver said:
Awesome! Went to the AT&T store again, got a manager, they basically said "oh yeah well that's just how displays work, if you touch a TV screen with enough pressure it does that too". I told them I only have to lightly tap on the screen for it to warp, and they said because the phone just came out last week they haven't gotten enough feedback from people to know of any potential issues, and if my problem was impairing my use of the phone then they'd replace it, but because I can still use it they "can't replace it". He said he was going to email his HTC rep and see if my problem is a common issue, and let me know later today.
That is such bull****, they can't replace it because it hasn't been out long enough and it's only a cosmetic problem? I clearly showed them how it was different from the display models, and they still said oh its just too new to tell. Great.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Go to a different store, post on their forum, "tweet" at them, hit them on facebook.
Honestly, it seems like the social media people at AT&T do a lot better.
Worst case scenario? return the damn thing and take your money elsewhere.

eallan said:
Go to a different store, post on their forum, "tweet" at them, hit them on facebook.
Honestly, it seems like the social media people at AT&T do a lot better.
Worst case scenario? return the damn thing and take your money elsewhere.
Click to expand...
Click to collapse
Is it possible to do an exchange at a different store than the one I bought it from?
Sent from my HTC One X using Tapatalk 2

ShotSkydiver said:
Is it possible to do an exchange at a different store than the one I bought it from?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
AT&T told me if I wanted to exchange it I would have to go down town to one of their offices. Apparently they wouldn't let me exchange it at that store. Which is kinda bull, since it's an official AT&T store.
Sent from my HTC One X

I noticed that the lower part of the screen was not as flush as the top. I just went around the whole phone applying slight pressure and it appears to be flush now. Even before, the difference was negligible.
I saw your pictures too. To be honest, mine does the same but you have to apply some pressure. Same when pressure is applied to the screen.
The screens are VERY close and often adhered to the glass, so yes, pressing down will cause that.
I can replicate the very same thing you show in your pictures, but I do have to apply pressure. This amount of pressure I would NEVER apply in a day to day use.
Looking at your fingers, I can also tell you're applying similar pressure. (the tip of your nail has been pressed so far that the blood flow has been restricted, thus the faded, white hue under the tip of your nail)
I can only conclude that you're being anal about this issue.
If there is light leakage to the extent you have shown WITHOUT applying pressure, I can see why you'd want to exchange.
I just think you're nitpicking at an issue that doesn't exist.
I'm not saying that all phones are flawless or that this phone is flawless. But my hardware resembles what you have described, but I consider them as non issues because they're not really issues at all.
However, when it comes to software of this phone. There is a LOT of be desired, and I've only had the device a few hours.
HORRRRRRIBLE!!!! keyboard, just atrocious.
Weak wi-fi signal, I'm 20 ft from the router with no walls, WTF.
Random network disconnects
flawed multi-tasking
These are the issues you should be MORE worried about.

n19htmare said:
I noticed that the lower part of the screen was not as flush as the top. I just went around the whole phone applying slight pressure and it appears to be flush now. Even before, the difference was negligible.
I saw your pictures too. To be honest, mine does the same but you have to apply some pressure. Same when pressure is applied to the screen.
The screens are VERY close and often adhered to the glass, so yes, pressing down will cause that.
I can replicate the very same thing you show in your pictures, but I do have to apply pressure. This amount of pressure I would NEVER apply in a day to day use.
Looking at your fingers, I can also tell you're applying similar pressure. (the tip of your nail has been pressed so far that the blood flow has been restricted, thus the faded, white hue under the tip of your nail)
I can only conclude that you're being anal about this issue.
If there is light leakage to the extent you have shown WITHOUT applying pressure, I can see why you'd want to exchange.
I just think you're nitpicking.
Click to expand...
Click to collapse
That's what I thought at first, too. I felt silly for going in there yesterday. But today, its gotten worse; I'm typing this on my phone right now and I can see the lower screen warping as I type. I agree with you, when I took those pictures last night I had to apply slight pressure in the corners to get that effect. However, now all it takes is a regular tap on the lower right quadrant of the screen to see the screen warp. For example, if I press and hold on my home screen (with a gray background) to pull up the wallpaper menu, the screen looks like it does in the third picture I posted. That's definitely not normal behavior.
Sent from my HTC One X using Tapatalk 2

ShotSkydiver said:
That's what I thought at first, too. I felt silly for going in there yesterday. But today, its gotten worse; I'm typing this on my phone right now and I can see the lower screen warping as I type. I agree with you, when I took those pictures last night I had to apply slight pressure in the corners to get that effect. However, now all it takes is a regular tap on the lower right quadrant of the screen to see the screen warp. For example, if I press and hold on my home screen (with a gray background) to pull up the wallpaper menu, the screen looks like it does in the third picture I posted. That's definitely not normal behavior.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Sorry I didn't mean to come off as an ass, but your issue MAY be legit, I'm not saying you're lying or anything . Just lots of people on the forums tend to make a mountain out of a mole.
here is my advice. You have 14 days to return the device. I say use it and see what happens. OFTEN times, because of rush to deliver, these phones go from the line into the box, then into the box and then a box....
Basically, let it air out, any glue used to adhere the screen to glass may still be curing.
I've read multiple cases where after a week, similar issues have disappeared.
14 satisfaction policy (30 in CA).... return it and go from there if you can't get anywhere with an exchange.

n19htmare said:
Sorry I didn't mean to come off as an ass, but your issue MAY be legit, I'm not saying you're lying or anything . Just lots of people on the forums tend to make a mountain out of a mole.
here is my advice. You have 14 days to return the device. I say use it and see what happens. OFTEN times, because of rush to deliver, these phones go from the line into the box, then into the box and then a box....
Basically, let it air out, any glue used to adhere the screen to glass may still be curing.
I've read multiple cases where after a week, similar issues have disappeared.
14 satisfaction policy (30 in CA).... return it and go from there if you can't get anywhere with an exchange.
Click to expand...
Click to collapse
No, you're fine, I felt like I was just being anal about it as well.
30 here in Arizona as well. So, if they won't exchange it, at least I can return it and buy another one right there.
Sent from my HTC One X using Tapatalk 2

[Q] How many hox have you gone through?

So I am just wondering if I'm just have a run of bad luck. Bought my one x the release day. Few days later started seeing dead pixels all over the screen. Took it to att and they swap it out no problem.
Second one seem fine the first day but then I notice tons of light leakage like the screen wasnt in all the way around the bottom and right side. The screen would also wiggle and make a popping sound if I pressed on it on the bottem left corner, right corner, and top right corner. The plastic on the bottom would also move if I pressed it.
I happen to luck out and found an att close by that had one in (damn you apple). Now this one the screen is clicking even worse than the second one. If I wipe the screen off I can hear it clicking and popping with even the lightest pressure. Also have light leakage across the bottom again and what looks like single dots almost like a dead pixel even though there is no pixel by the buttons where light is shining through the black. I expect to have att replace this one also.
So I was just wondering am I have terrible luck or should I expect this from all hox? I love the device but really wont keep it if I keep getting shotty devices.

That's some pretty bad luck... Still on my first. No problems except for the tiniest bit of bleed on one side, and I cannot over emphasize tiny. Hope it stays that way too.

Still on first as well
Sent from my HTC One X using Tapatalk 2

Still on first.
Sent from my HTC One X using xda premium

You must have been on a streak of bad luck for your HOX...

I am currently on my second. The first one had a defect in the upper-right side (near the volume rocker and front-facing camera) where it would very loudly "creak" whenever I picked it up and/or was using it. And the screen/display in that area was "mushy" as I was able to be push the internal casing into the polycarbonate shell a few millimeters without hardly any force at all.
I bought it at Best Buy and when I brought it in I just asked IF it would be considered a defect and they suggested replacing it without me even asking. The second one I got is very solid in comparison to the issues from the first one but the volume rocker does "wiggle" a bit and the bottom (near the microphone) "creaks" but only if I apply direct pressure on it. I understand the nature of how the internal "frame" is placed into the "shell" so I don't think those are issues at all so I am very pleased with the build quality. Also, I keep it in a Otterbox Defender now so I don't even notice either issue at all.

This sucks that I'm having this luck but thanks for the feed back.
Sent from my HTC One X using XDA

Some of these small creeks or wiggles are somethings that might just need to be accepted. We are too often perfectionists. Not realists.
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cpcrazyfly said:
Some of these small creeks or wiggles are somethings that might just need to be accepted. We are too often perfectionists. Not realists.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I agree that we can sometimes expect too much.
The One X is unique in it's design in that the "internal frame" that holds the display, screen, motherboard, battery, etc. actually "snaps" into the outer polycarbonate shell, not with screws like almost all other smartphones.
The "creak" that was coming from my first HOX was an undeniable defect, it was so loud the BB employees could hear it over all the crowd noise and it would do that just by handling it normally, not to mention the screen had way too much "give". The "creak" in my second HOX is probably just a "normal" side-effect of the design, as it is very faint and only happens when I try, and I have totally accepted that (as I have already mentioned I see it as a non-issue).
But to be honest, I don't think the consumer should just "accept" flaws and poor build quality, things should not "creak" or "wiggle" (that were never meant to) within a few days of use. Some people can deal with it but we should not have to, so if someone is unhappy with their product then they have every right to exchange it or return it.

I'm on my second, first one swapped for connection issues (had to toggle airplane mode for it to work any time I lost service or was in an area with poor reception)... Only to find out that my second does the exact same thing.. considering swapping again because 1.85 screwed it up even more.
Sent from my HTC One X using XDA

cpcrazyfly said:
Some of these small creeks or wiggles are somethings that might just need to be accepted. We are too often perfectionists. Not realists.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I agree that often perfectionist and it's my downfall. I'm ok with the very small light leak I have on this one . But just touching my screen near top and hearing it "pop" just shouldn't happen and afraid it will get worse as time goes on. And seeing as I bought this phone out right I don't feel as if I'm being to unreasonable. I mean I must of traded in 20-35 iPhones in my time for even smaller defects. Going back to the iPhone 3g.
Sent from my HTC One X using XDA

Uuuummmm..... My HTC does not have any of the problems that people have mentioned in the thread. No bleeding light, creeking noises or pixel issues. Not one single issue. I have even dropped it about 5 times and it skidded about 10 feet each time. Still good as new. Actually the builded quality for me compared to the Sony phone is night and day. Sorry to hear about everyone bad luck. So far its been the best phone that I have owned.
Sent from my HTC One X using XDA

I will comment that the camera lens is of a stupid design. That lens got scratched in about 5 minutes of ownership. Just lucky that the scratch is not showing up in photos.
Sent from my HTC One X using XDA