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Exchange with t-mobile

I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App

I am sure this is the reason the owner sold it in first place, I bet the person gave you lame story about how he changed carrier or got it as gift or some BS and he already has something lol so he didn't need it.
This is why I warn folks about buying jack from eBay or Craigslist when first batch came out month ago that means alot of inferior device that shouldn't have passed QC got though. Your best bet is going via HTC device warranty as TMo itself will not honor yours as they have no proof of this device was valid transaction linked to your account. Also the remorse period is only though TMo not by 3rd party individuals.

Thanks for the reply Mr.HKM, He told me he had 2 of these and he wanted to get rid of it so I'm guessing he used the insurance company to get another by saying it was lost.
Is it worth a shot with T-Mobile? or Should I call up HTC tomrrow and see what they can do? The thing is, I don't want to be left phoneless though, that's the only thing that's going to be bad for me.
Would my best bet be selling it back on Craigslist and getting another one?

I bought my HD2 off craigslist and transfered my insurance to it by calling tmo and asking them if I could. It was originally the insurance I had on my touch pro 2. My nexus one was insured by that other company.
I never had to use it on the hd2 so I don't know how that would work. After I bought the MT4G I had the guy at the store transfer my insurance to it.
Its worth a shot calling tmo. From my experience they are wing willing to work with you.
Sent from my HTC Glacier using XDA App

Maybe prick got it buy one get one free though adding family members with contract. Best place to buy it now is though TMo as like you I also considered buying it via CL/eBay but after I saw the rate of bad display, ffc, creaky buttons I decide it to just shall out the full $450 and get it without contract. Didn't want the hassle as I lost my HD2 and was left with dumbphone lol trust me its no fun.
Well this is what you can do just skip it all as TMo will not help you so just contact HTC rep and request RMA for it. While you are sending it go to local TMo store and get "loner" phone while its taken care of. You can contact the seller but I am sure the prick will ignore you as kid will be like its your problem now.
Update: Do as MvP77 said then first with TMo it won't hurt long as you get it taken care of if not then you become the prick and get it of your hand ASAP by selling it to someone else lol

Ugh I looked at T-Mobile website about device warranty under T-Mobile and it looks like you cannot transfer warranties from another customer. Pretty much bumed out at this point.
Should I post of on Craigslist asap and get rid of it and buy another one and risk getting a **** screen and or just keep this?
I flashed iced galicer on it and the screen comes on after a call so I'm just worried about the screen for now.
Sent from my HTC Glacier using XDA App

I have known and helped people who bought through ebay or craigslist get a replacement through T-Mo. It's not a fool proof way but it has worked for some.
First thing is hopefully you are a T-Mo customer? Then don't use the online chat, call them on the phone. Just ask for Tech support. Here is what you are trying to accomplish, you need to get your IMEI # in their system to have a chance. So since this device came out with a OTA (Over the Air update) the same day it launched it is a plus for you. If your IMEI # is not in the system you will never get the update. So when you call and get to the rep just explain to him you are having some problems with very poor battery life and your video chat is not working properly, poor signal etc. Tell him you knew there was a OTA update but you have never received it, and you want to see if this will fix your problems first before deciding on a warranty replacement. If they ask you where you got it tell them you got it from a T-Mobile Store and you bought it full price. Whatever you do don't tell them craigslist. Stay firm on you buying it in a store no matter how many times they ask. Now the above might not even come up but be prepared in case. Noe tell the tech support rep could he please make sure that your IMEI number is correct in their system as you have never received the update. Your number might be in there and it might not. Likely it is not. I had one that was wrong for a whole month from when I changed from my G2. They will ask you for your number and give it to them. If they don't find it they will try to put it in. If the IMEI number is not in their database they will tell you also and ask where you bought it. Stick to the plan. Tell them you don't know why it's not in their system all you did is buy it in their store it should be in the system and you paid full price for it it better be in the system. now I have actually had this happen on one of my early replacements. And I really did get it from a store. They finally said they could manually enter it and override the system. Now if you get this done your almost there. Tell them thank you and you will be waiting for the update and hopefully it fixes the issues if not you will call back. Wait a day or two. The call back and when you here the automated attendant say cancel. This gets you to a higher level rep. Tell the about the problems and you are disappoint that you paid full price and now you have all these problems and the OTA update did not correct them. You are loosing data connection and they stay off for long periods of time. Tell them you have already been to a store and they changed your SIM card and that you have already talked to tech support and factory master reset with them twice and they said it is defective. You said you would give it another chance but it did not get any better. Now hopefully they will process you a exchange and send it to you and then you send yours back..
I hope this help and you get a good one. If all else fails go through HTC.

xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Sounds like a software bug. Try a factory reset before you do anything.

xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I've bought a few different phones off Craigslist and got them all exchanged through warranty. As long as its still under the manufacturers warranty they should exchange it. All they did was look up the imei to verify its still under warranty. This is my experience with T-Mob, so I don't see why you shouldn't be able to exchange it. Now, if its a stolen or lost phone, they might not. Let us know how it goes for you. Hope you get a good one.
Sent from my HTC Glacier using XDA App

This is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.

Trust ME
as long as you have insurance which is 5.99 a month for the php bundle then it will cover the phone...just call in do troubleshooting and hey will replace it as long as there not liquid damage or physical damage....u dont pay anything not even shipping and hanlding

Alright, I'm going to give it a shot today.
This took ne at a surprise, I went and logged on to my T-Mobile and it shows the white mytouch as my phone... so I'm guessing they already know I have a mytouch?
so alright thanks for the replies everyone. I'll call in this afternoon and see what the deal is. Thanks.
Sent from my HTC Glacier using XDA App

rodriguez27 said:
this is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
Click to expand...
Click to collapse
i agree with you 100%

bobsbbq THANK you soo much for that detailed post and everyone else.
I called and told them about the screen not turning back after a phone call, and they went ahead and replaced it for me. I hope I get a good screen and one that turns on after a phone call. Thanks everyone

Told ya. Tmo customer service is excellent. I even got a watered damage G1 replaced.
Sent from my HTC Glacier using XDA App

I can't express how.much I wanna say thank you. I just hope it comes before this 3 day weekend and with the Sony screen. Thanks guys.
Sent from my HTC Glacier using XDA App

insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for

Lockeskidney said:
insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
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Click to collapse
For someone like me that switches phones alot and usually pays full or close to full price the insurance its nice. It would suck if it was like sprints insurance where you gotta pay a deductible.
Sent from my HTC Glacier using XDA App

I think T-Mobile does also make you pay a deductible also. Not sure, but I do change phones a lot and not sure if insurance would cover non T-Mobile phones like the iPhone.
Sent from my HTC Glacier using XDA App

Lockeskidney not everyone sells there soul by signing 2year contract and having to pay more than its actually worth. Now lets say this as I never considered insurance. I usually buy the device without contract at full price from valid vendor now if I lose it how much is the deductible? I am sure everyone ATM here some how doing insurance fraud false claiming it as lost.

[Q] Lost phone, recovered a few months later. What are my options?

Hi guys,
So about 3 1/2 months ago my SGS3 was lost and now I've got it back. Guess someone felt guilty. Any way, some insurance calls and $130 later, I got a replacement phone and have been using that 'til recently. So my question is, is it possible to give my "lost" phone to a family member to use? I remember them blocking the IMEI number, but I've heard countless stories about people still being able to use "lost and unlocked" phones. What'll happen if I do end up giving it to my brother?
Any suggestions would be great. It would be a pain in my wallet to return a phone I once bought before, and I can't return this replacement phone either.

To keep things legit, that's gonna be a question for your insurance company. Technically the have replaced your "lost" phone.... But now you have it. Don't get yourself in trouble over something like that.

Probably need to make sure the esn is clear. If the phone was reported stolen, the esn will identify it as such.
Sent from my A500 using xda app-developers app

garbour said:
Probably need to make sure the esn is clear. If the phone was reported stolen, the esn will identify it as such.
Sent from my A500 using xda app-developers app
Click to expand...
Click to collapse
How do you check/reset it? Or is it not possible.

You should inform your insurance co. Good karma and that...:angel:

acalmenvoy said:
You should inform your insurance co. Good karma and that...:angel:
Click to expand...
Click to collapse
When has insurance companies ever cared about "good karma" lol

Pretty sure contacting the carrier is the only way to clear an esn.
Sent from my A500 using xda app-developers app

Either contact the insurrance firm, either use it as an giant ipod. Think about it as being CDMA and u have only GSM available

I think that once it's locked you can't unlock the imei.
But try to contact you insurance anyway

You have to have it removed from the blocked list which only the insurance company can do, but if you read the fine print it covers what you need to do which is send back it to them.
As for changing the IMEI. This is illegal and talking about it is against XDA rules
Sent from Arkham

Screw T-Mobile, What can I do?? Please help.

So I have been having a bad experience with T-Mobile. I just moved into a new house with my girl and son and I have the worst service. "Light Green" they called it...I only get 4G 20% of the time, with dropped called, missing texts or texts that take a couple hours to day to get to me, so I tried to get the cancellation fee waived, i went into T-Mo and they said they would send a request. I recieved a letter in the mail about 15 days after, saying that I was Declined and that I can just go outside in my car, or on the sidewalk to make a phone call or to get 4G....WTF MATE!?
Heres where it gets retarded...So I didnt really have a credit score when I initially signed up for T-Mobile. So I had to pay a deposit fee or whatever of $200 bucks...They said i would get that back after 1 year of paying. The day it became 1 year i called T-Mo. They said they would send it to my bank account and sent the request in. About 9 days later I get a phone call from an automated message saying my account wasnt eligible...So I went into the T-Mobile store and talked to them, and they couldnt give me a straight answer, so they called customer service and asked them to send me a visa card with the $200. 2 days after i check my account online and they credidted my T-Mo account and paid that months bill???!!!
I was pissed So I went into the store and I told them i did not ask for that and i asked why they would do this, they couldn't tell me why...So they sent a request to refund my tmo account then to send me the $200 to a visa AGAIN. About 2 weeks later I get $102.93 in the mail...They denied my request to refund me and still paid my bill and sent me the remainder.....And at the time i really needed the money.
I said screw them and I havent paid my bill it was due almost 2 weeks ago, and there about to shut me off. I planned on switching to Simple Mobile but when I called primetime to see prices and stuff they told me if i have a balance with tmobile that they would decline me...Metro also uses tmobiles network and walmart uses tmobiles network....
So my question is what can I do to get service on this phone? What plans do I have available, because I don't really plan on paying t-mobilem they can go screw. Im done with there BS.

Only option is Att or air voice but not sure on the about frequencys I did it with the s3 works fine
Sent from my SAMSUNG-SGH-T769 using xda app-developers app

tzvblsm said:
Only option is Att or air voice but not sure on the about frequencys I did it with the s3 works fine
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
Click to expand...
Click to collapse
Will T-Mobile lock this phone since I haven't paid? I'm trying to get a service plan I can use with this phone. I don't need data, I'm on WiFi most of the time where ever I go. So if I switch to air voice or at&t I would just pop in the sim card and be good to go?

DiViNEX said:
Will T-Mobile lock this phone since I haven't paid? I'm trying to get a service plan I can use with this phone. I don't need data, I'm on WiFi most of the time where ever I go. So if I switch to air voice or at&t I would just pop in the sim card and be good to go?
Click to expand...
Click to collapse
They might look it if you have any remaining balance on the phone as in the monthly $15 payment for the device or did you pay it off full when you got it?
Sent from my GT-N7100 using xda premium

They can but you can unlock easy and even if they block imei can still use it on another carrier do screw Tmobile
Sent from my SAMSUNG-SGH-T769 using xda app-developers app

Jserrano56 said:
They might look it if you have any remaining balance on the phone as in the monthly $15 payment for the device or did you pay it off full when you got it?
Sent from my GT-N7100 using xda premium
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Click to collapse
Yeah still have a balance on the phone...there's only $40 left tho...how do I unlock the phone without calling t-mo?

DiViNEX said:
Yeah still have a balance on the phone...there's only $40 left tho...how do I unlock the phone without calling t-mo?
Click to expand...
Click to collapse
I don't know a free way. But I know some shops unlock them for like $15. Online you can get the same price. But make sure you get a real one and not those stupid scams.

xWolf13 said:
I don't know a free way. But I know some shops unlock them for like $15. Online you can get the same price. But make sure you get a real one and not those stupid scams.
Click to expand...
Click to collapse
$15? That's it? Prime time said they'd charge $150 to unlock...

DiViNEX said:
$15? That's it? Prime time said they'd charge $150 to unlock...
Click to expand...
Click to collapse
T-Mobile gives it to you for free but if I were you I'd ask that friend to who has t-mobile to call them just give him you imei and they could get it for you because t-mobile might ask you to pay off your balance
Sent from my GT-N7100 using xda premium

Jserrano56 said:
T-Mobile gives it to you for free but if I were you I'd ask that friend to who has t-mobile to call them just give him you imei and they could get it for you because t-mobile might ask you to pay off your balance
Sent from my GT-N7100 using xda premium
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Click to collapse
Yeah that sounds like it would work, they don't ask what type of phone? Or Account name? I just checked out this YouTube video from cellunlocker.net, looks legit and only want like $7 to unlock.
https://www.youtube.com/watch?v=pi91arwkzxY&feature=youtube_gdata_player
I also checked out airvoice, do I even need to unlock it for them? They state there service works on any android phone and don't mention unlocking. I've never had to unlock any of my phones so I'm kinda new to this.

DiViNEX said:
Yeah that sounds like it would work, they don't ask what type of phone? Or Account name? I just checked out this YouTube video from cellunlocker.net, looks legit and only want like $7 to unlock.
https://www.youtube.com/watch?v=pi91arwkzxY&feature=youtube_gdata_player
I also checked out airvoice, do I even need to unlock it for them? They state there service works on any android phone and don't mention unlocking. I've never had to unlock any of my phones so I'm kinda new to this.
Click to expand...
Click to collapse
Its super easy!
Sent from my GT-N7100 using xda premium

http://forum.xda-developers.com/showthread.php?t=2029650
Maybe something like this could work for the blaze, it works on a lot of Samsung phones. Be worth a try. Just find right radio / ROM combo .
Sent from my HTC One X

henslo said:
http://forum.xda-developers.com/showthread.php?t=2029650
Maybe something like this could work for the blaze, it works on a lot of Samsung phones. Be worth a try. Just find right radio / ROM combo .
Sent from my HTC One X
Click to expand...
Click to collapse
Awesome! Lots of people are saying it worked for them.

Just have to be on stock ROM , I'm going to start flashing and trying until I find one that works. Will post results, or if you get it working first let us know. :good:
Sent from my HTC One X

henslo said:
Just have to be on stock ROM , I'm going to start flashing and trying until I find one that works. Will post results, or if you get it working first let us know. :good:
Sent from my HTC One X
Click to expand...
Click to collapse
Will do, still have to order a sim card. I will buy it either tomorrow or Monday and probably get it within a week or 2, otherwise I would have already tried it. The process seems pretty straight forward though and if it works on the S2, I don't see why it wouldn't work for us blazers but you never know.

You have to unlock for air voice it runs on att's network
Sent from my SAMSUNG-SGH-T769 using xda app-developers app

DiViNEX said:
Yeah that sounds like it would work, they don't ask what type of phone? Or Account name? I just checked out this YouTube video from cellunlocker.net, looks legit and only want like $7 to unlock.
https://www.youtube.com/watch?v=pi91arwkzxY&feature=youtube_gdata_player
I also checked out airvoice, do I even need to unlock it for them? They state there service works on any android phone and don't mention unlocking. I've never had to unlock any of my phones so I'm kinda new to this.
Click to expand...
Click to collapse
i hope i got here in time.
T-Mob won't unlock your phone for three reason:
1. you don't have any outstanding balance
2. the devices has to be used on your line for 1 or 2 weeks
3. your line has to be in good standing and active for 40 days.
But if anybody who has t-mob tried to call and get the imei unlock code for your phone, i wouldn't suggest it as they may either have to send in the bills that shows you paid full price for the phone or the devices is used on their line for 7 days.
Also, from what you're stating, you probably didn't communicate clearly with T-Mob store rep, but sometime, you just have to find the right person, tell them stright off what happen and keep it simple and you'll be clear.
and as for the $200, i'm not surprised they had you put it in, and you DO have credit scores. they can come from any sources. the Public Library keeps one, getting a loan from any sources used under your SSN will affect your credit scores. any past debts unpaid will affect it as well. renting a house also affect it.
and i'm not sure, but if they're suppose to put it back into your account, and it haven't, it normally mean that someone screw up. and if i were you, i'm certain it isn't T-Mob that screw you over but the local place. if they have to call customer services, that mean they're a 3rd party store representing T-Mob. I would suggest you head back to the original place you got your phone and plan and speak to the person in charge. they might be the one refusing to give you the money, not t-mob.

Ziken said:
i hope i got here in time.
T-Mob won't unlock your phone for three reason:
1. you don't have any outstanding balance
2. the devices has to be used on your line for 1 or 2 weeks
3. your line has to be in good standing and active for 40 days.
But if anybody who has t-mob tried to call and get the imei unlock code for your phone, i wouldn't suggest it as they may either have to send in the bills that shows you paid full price for the phone or the devices is used on their line for 7 days.
Also, from what you're stating, you probably didn't communicate clearly with T-Mob store rep, but sometime, you just have to find the right person, tell them stright off what happen and keep it simple and you'll be clear.
and as for the $200, i'm not surprised they had you put it in, and you DO have credit scores. they can come from any sources. the Public Library keeps one, getting a loan from any sources used under your SSN will affect your credit scores. any past debts unpaid will affect it as well. renting a house also affect it.
and i'm not sure, but if they're suppose to put it back into your account, and it haven't, it normally mean that someone screw up. and if i were you, i'm certain it isn't T-Mob that screw you over but the local place. if they have to call customer services, that mean they're a 3rd party store representing T-Mob. I would suggest you head back to the original place you got your phone and plan and speak to the person in charge. they might be the one refusing to give you the money, not t-mob.
Click to expand...
Click to collapse
What I meant when I said I didn't really have a credit score was because I never really had any bills under my name at the time of signing up with t-mo.
Trust me I communicated with them just fine...the person who I talked to in the store was the person who set me up with them, she's a really nice lady, so I know it wasn't her doing. I had originally called customer service to get my deposit back. They sent in the requst to fund my bank account originally. The lady at the t-mo store did everything correctly and showed me exactly what she did on the computer and I even talked to one of the account specialists.
It was T-Mobile being pricks. They didn't want to give me the money or at least not the whole thing, which was clear from what they were doing. They stated my bank account not being eligible in an automated message and because it wasn't "eligible" for absolutely no reason they put the money in my t-mo account instead and paid that months bill before I could even do anything and there was still 13 days till i had to pay the bill. Then denied my request to get my money back that they used to pay the bill, and denying the cancellation fee request for crappy unreliable service and telling me in a letter that I can go out in my car or the sidewalk to call and use 4g which still didn't work all that great outside.
This is definitely T-Mobiles fault not customer service. There money hungry a-holes and don't care for the customer as a whole.

DiViNEX said:
What I meant when I said I didn't really have a credit score was because I never really had any bills under my name at the time of signing up with t-mo.
Trust me I communicated with them just fine...the person who I talked to in the store was the person who set me up with them, she's a really nice lady, so I know it wasn't her doing. I had originally called customer service to get my deposit back. They sent in the requst to fund my bank account originally. The lady at the t-mo store did everything correctly and showed me exactly what she did on the computer and I even talked to one of the account specialists.
It was T-Mobile being pricks. They didn't want to give me the money or at least not the whole thing, which was clear from what they were doing. They stated my bank account not being eligible in an automated message and because it wasn't "eligible" for absolutely no reason they put the money in my t-mo account instead and paid that months bill before I could even do anything and there was still 13 days till i had to pay the bill. Then denied my request to get my money back that they used to pay the bill, and denying the cancellation fee request for crappy unreliable service and telling me in a letter that I can go out in my car or the sidewalk to call and use 4g which still didn't work all that great outside.
This is definitely T-Mobiles fault not customer service. There money hungry a-holes and don't care for the customer as a whole.
Click to expand...
Click to collapse
Huh. you and i have two different experiences when it came to dealing with T-Mob. They tried to overcharge me once, but they credit my account.
I guess, our two experiences are different.
However, I would suggest you go speak to that lady and ask her what happen if you unlock your phone to use on other network if you still have outstanding account with T-Mob.

[Q] Bought a Nexus 5 ..... phone blacklisted 2 weeks later.

So I bought a Nexus 5 from someone in person, they gave me the receipt for it and the box un-opened. 2 weeks late the phone was put on a Blocklist (lost/stolen). It is a nexus 5 so it can be activated on all carriers. The phone was from Koodo and I am on Rogers. What are my options here? I can't get a hold of the guy that sold it to me, but I have his phone # and first name. And the receipt of course. Are there potential reasons this phone would be put on a lost/stolen list? Is this some sort of method created by the seller to get his phone back and with no payment proof (I paid cash). The phone worked for 2 weeks before being 'blacklisted'. So something is up.
I did not steal the phone, I made sure it worked before I bought it. It was brand new unopened. I met the man in person at a public place. I just want my damn phone to work! I believe that if I call Koodo they will assume I stole it and ....do something about it?
What are my options here?
Thanks.

Call the network and produce the receipt
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit

RJ287 said:
So I bought a Nexus 5 from someone in person, they gave me the receipt for it and the box un-opened. 2 weeks late the phone was put on a Blocklist (lost/stolen). It is a nexus 5 so it can be activated on all carriers. The phone was from Koodo and I am on Rogers. What are my options here? I can't get a hold of the guy that sold it to me, but I have his phone # and first name. And the receipt of course. Are there potential reasons this phone would be put on a lost/stolen list? Is this some sort of method created by the seller to get his phone back and with no payment proof (I paid cash). The phone worked for 2 weeks before being 'blacklisted'. So something is up.
I did not steal the phone, I made sure it worked before I bought it. It was brand new unopened. I met the man in person at a public place. I just want my damn phone to work! I believe that if I call Koodo they will assume I stole it and ....do something about it?
What are my options here?
Thanks.
Click to expand...
Click to collapse
Blacklist means stolen and you're hosed. Up to you if you confront seller and I doubt you'll get police to assist since technically you possess stolen property. Call and ask if you surrender device to them would they help recover from thief.
Sent from my Nexus 5 using Tapatalk

and wardwst
Yeah I'd call up and somehow send them the receipt.

g01851 said:
Yeah I'd call up and somehow send them the receipt.
Click to expand...
Click to collapse
Why would he supply me with the receipt, and why would it only get disconnected 2 weeks later.
This is frustrating, i'm pretty sure he blocked my # too so I get busy signal when I try calling him.
If anyone wants to get their feet wet and help me a bit with this please, please respond.

RJ287 said:
Why would he supply me with the receipt, and why would it only get disconnected 2 weeks later.
This is frustrating, i'm pretty sure he blocked my # too so I get busy signal when I try calling him.
If anyone wants to get their feet wet and help me a bit with this please, please respond.
Click to expand...
Click to collapse
Check PM's.
Sent from my Nexus 5 using Tapatalk

Sounds like you bought a hot phone. Why else would it be blacklisted? Something tells me you bought it out of someone's trunk for some ridiculously low price, so what do you expect? You're in possession of stolen property. If something seems too good to be true, it usually is. Since it was brand new, and they had a receipt, it was probably stolen from a retailer, so they probably won't bother looking for it. I mean if they were looking for it, the police probably would have knocked on your door already, it's easy enough to track a smartphone, and besides it's not like stores and the police don't have better things to do than to track every piece of merchandise ever stolen, they'll just write it off as shrinkage. Live and learn.

I work for Rogers and the best thing i suggest is to call koodo and explain the situation. Show them the receipt and they will probably work something out with you. They can call there help desk and remove the phone from there blacklist. Most likely they will just write off the phone. You may need to pay a fee to get it removed from the blacklist though. Next time order from the play store.

bradellis51 said:
I work for Rogers and the best thing i suggest is to call koodo and explain the situation. Show them the receipt and they will probably work something out with you. They can call there help desk and remove the phone from there blacklist. Most likely they will just write off the phone. You may need to pay a fee to get it removed from the blacklist though. Next time order from the play store.
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Or from Ebay/Swappa. never buy a phone in person

BirchBarlow said:
Since it was brand new, and they had a receipt, it was probably stolen from a retailer,
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Umm.....typically retailers don't give receipts when you steal something. The presence of a receipt would indicate it was stolen from someone who purchased it.

marleyfan61 said:
Umm.....typically retailers don't give receipts when you steal something. The presence of a receipt would indicate it was stolen from someone who purchased it.
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This is 100000% correct lol

bradellis51 said:
This is 100000% correct lol
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unless if the receipt doesn't show the serial/IMEI, the guy bought one, stole one, gave you the stolen one with legit receipt
i know some electronic retailers put the serial number on receipt, dunno about koodo

paperWastage said:
unless if the receipt doesn't show the serial/IMEI, the guy bought one, stole one, gave you the stolen one with legit receipt
i know some electronic retailers put the serial number on receipt, dunno about koodo
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Yeah this fellow should probably check the receipt to see if the IMEI is on there and if it is that it actually matches the IMEI on the phone and the box.

paperWastage said:
unless if the receipt doesn't show the serial/IMEI, the guy bought one, stole one, gave you the stolen one with legit receipt
i know some electronic retailers put the serial number on receipt, dunno about koodo
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This sounds like a likely scenario...the seller posted on CL early in Dec for an Nexus 5 or LG G2 wanted...several days later he posted a BNIB Nexus 5 with receipt, which OP purchased. Seller is still active on CL with other phone offers.

wideasleep1 said:
This sounds like a likely scenario...the seller posted on CL early in Dec for an Nexus 5 or LG G2 wanted...several days later he posted a BNIB Nexus 5 with receipt, which OP purchased. Seller is still active on CL with other phone offers.
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For everyone's info: the IMEI on the Phone matches the EMS on the receipt, it was purchased from a Future Shop. EMS and IMEI are the same thing I believe.
There is an 8 digit number written in pen on the back of the receipt as well. This could mean anything I guess.

markdapimp said:
Or from Ebay/Swappa. never buy a phone in person
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see me i would never buy a phone from ebay/swappa.. cant someone just say the esn is good or give u a good esn then send a diff phone?? i rather meet in person.. i have got like 3 nice phones from CL.. then i have a chance to look the phone over and check the esn for my self.. i have sprint so i 3 times i got phones from CL i meet the person IN the sprint store to make sure the esn is ligit.. o wait one time i didnt go inthe store but i called to check it.. in person.. i dont trust people dont think i would ever buy a used phone from the internet.. sent in the mail anyways

marleyfan61 said:
Umm.....typically retailers don't give receipts when you steal something. The presence of a receipt would indicate it was stolen from someone who purchased it.
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bradellis51 said:
This is 100000% correct lol
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Right, because we all know that insider thieves with access to the store's cash registers could NEVER falsify a receipt

RJ287 said:
For everyone's info: the IMEI on the Phone matches the EMS on the receipt, it was purchased from a Future Shop. EMS and IMEI are the same thing I believe.
There is an 8 digit number written in pen on the back of the receipt as well. This could mean anything I guess.
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Heh, I was just about to correct my post. I didn't know what an EMS was...sorry.
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
P.Mobile said:
see me i would never buy a phone from ebay/swappa.. cant someone just say the esn is good or give u a good esn then send a diff phone?? i rather meet in person.. i have got like 3 nice phones from CL.. then i have a chance to look the phone over and check the esn for my self.. i have sprint so i 3 times i got phones from CL i meet the person IN the sprint store to make sure the esn is ligit.. o wait one time i didnt go inthe store but i called to check it.. in person.. i dont trust people dont think i would ever buy a used phone from the internet.. sent in the mail anyways
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Swappa clears the serial before sale, and buyer has some recourse if sale if falsified or otherwise not as described.

wideasleep1 said:
Heh, I was just about to correct my post. I didn't know what an EMS was...sorry.
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
Swappa clears the serial before sale, and buyer has some recourse if sale if falsified or otherwise not as described.
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yea but cant they still send a diff phone if they wanted to be shady.. swappa's not there when they send it rite?

P.Mobile said:
yea but cant they still send a diff phone if they wanted to be shady.. swappa's not there when they send it rite?
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Correct. But you can get your money back...
http://swappa.com/risks

No signal

Hello. So I bought a google pixel from Gumtree, and it was sealed in the box, unopened. I've tested it when I bought it, and I had signal and 4g internet. However, when I got back home its just says emergency calls only. The device was never registered with any google accounts, not even mine. Can anyone suggest anything? Cheers
Sent from my HTC 10 using Tapatalk

You should contact your cell phone service provider.

krelvinaz said:
You should contact your cell phone service provider.
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I tried with another sim from a different network and it still doesn't work..

Call your service provider and ask if the imei is blacklisted. It's possible the phone's been reported stolen.
Sent from my Pixel using Tapatalk

Electroz said:
Call your service provider and ask if the imei is blacklisted. It's possible the phone's been reported stolen.
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This

If it was originally purchased on a contract from EE, the buyer does not own the device for 6 months and thus does not have the right to sell it. It is listed on EE contracts. Also they are covered by Asset Watch which specifies the buyer may not have legal title to the device.
What this means I believe, is that if someone gets the Pixel on contract, then does not pay the bill, the device would be blocked.
Maybe it was an EE device ? If not i'm unsure but does sound blocked to me.

Electroz said:
Call your service provider and ask if the imei is blacklisted. It's possible the phone's been reported stolen.
Sent from my Pixel using Tapatalk
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I was talking with a guy from a phone shop and this is possibly the issue. Is there anything I can do to make it work again? Damn I paid so much money for this phone..
subhani said:
This
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Sent from my HTC 10 using Tapatalk

Blue305 said:
I was talking with a guy from a phone shop and this is possibly the issue. Is there anything I can do to make it work again? Damn I paid so much money for this phone..
Sent from my HTC 10 using Tapatalk
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Sorry man. If you bought it used and it's backlisted, your only option is calling the police to let them know you were sold a stolen device to see if they can do something about it. But it's also possible it's not stolen. It's possible someone defaulted on a cell contract and the provider blacklisted it for that as well.
So basically. Nothing you can do.
Sent from my Pixel using Tapatalk

Electroz said:
Sorry man. If you bought it used and it's backlisted, your only option is calling the police to let them know you were sold a stolen device to see if they can do something about it. But it's also possible it's not stolen. It's possible someone defaulted on a cell contract and the provider blacklisted it for that as well.
So basically. Nothing you can do.
Sent from my Pixel using Tapatalk
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Oh I see.. Well thanks a lot for your answers man... Unfortunately I don't see any chance I'll get my money back... Lesson learned
Sent from my HTC 10 using Tapatalk