Database Info

[Q] Bad Esn!?

I need some advice peeps. I thought I lost my new charge couldn't find it for two days, took a rafting trip and hadn't seen it since. I fig it for gone down the river. I made a claim with asurion and the new phone came ystdy, in the meantime I found my phone buried under my seat in my truck. I charged it and powered it up to discover that it is still working as of today even after I made the claim thru asurion a few days ago. Now I have an extra phone. Is it illegal or does anyone know if I can sell one of the two phones. I figured my original would be flagged with a bad ESN? What should I do, I thought about giving one to my brother but don't want to get him in trouble or think I ran a scam. I did have to pay 99 dollars for the replacement, help???? WWYD???

juddrock said:
I need some advice peeps. I thought I lost my new charge couldn't find it for two days, took a rafting trip and hadn't seen it since. I fig it for gone down the river. I made a claim with asurion and the new phone came ystdy, in the meantime I found my phone buried under my seat in my truck. I charged it and powered it up to discover that it is still working as of today even after I made the claim thru asurion a few days ago. Now I have an extra phone. Is it illegal or does anyone know if I can sell one of the two phones. I figured my original would be flagged with a bad ESN? What should I do, I thought about giving one to my brother but don't want to get him in trouble or think I ran a scam. I did have to pay 99 dollars for the replacement, help???? WWYD???
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It happens. In the previous days, your ESN (which is 'burned' into the SOC) would be trashed when you activate the new phone. Today, though, since LTE phones are now SIM based, a new SIM might activate the old phone just fine. It's possible, though, that the claim trashed the IMEI, but there's no way to tell without talking directly to Verizon.

Keeping it constitutes insurance fraud, and yes, that's illegal. The right thing to do, legally and ethically, is to call Asurion and tell them you found your original phone. They'll probably send you a box and tell you to ship one of the phones back.

If you are still using the phone you lost you can.still sell the new one.you got in the same thing happen to me
Sent from my GT-P1000 using XDA Premium App

Falcyn said:
Keeping it constitutes insurance fraud, and yes, that's illegal. The right thing to do, legally and ethically, is to call Asurion and tell them you found your original phone. They'll probably send you a box and tell you to ship one of the phones back.
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Technically is it Fraud? I'm just asking not saying it's not indeed. That's why I posted because I'm torn. I've paid on insurance for at least the last 5 years and never made a claim @ almost 7 dollars a month for insurance. I needed my phone ASAP and made the claim. Did I overreact, maybe, but now I forked our 99 dollars plus close to half a grand that I've paid insurance over the last 5 years. Honest mistake now I have two phones. If its not illegal I wouldn't mind just letting my brother have the phone or maybe keep it as a spare etc.. IDK really??

Its insurance fraud plain and simple...the right thing to do is call them and telthen you found it
Sent from my SCH-I500 using XDA Premium App

Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
Now, if it was a situation like we've seen before where the phone is having problems and he didn't want to pay to get it replaced out of warranty so instead claimed it lost, then THAT would be fraud.
This kind of thing happens all the time.
I would advise against selling the phone, since that would make your motives suspect to anyone investigating the situation.
If it will activate with a fresh SIM, however, then use it as spare or give it to your brother.

AlexDeGruven said:
Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
Now, if it was a situation like we've seen before where the phone is having problems and he didn't want to pay to get it replaced out of warranty so instead claimed it lost, then THAT would be fraud.
This kind of thing happens all the time.
I would advise against selling the phone, since that would make your motives suspect to anyone investigating the situation.
If it will activate with a fresh SIM, however, then use it as spare or give it to your brother.
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IDK, I really am torn, my bro's phone is junk and he's not eligible for the upgrade. If I were to take my chances should I keep the new sim in my old phone and give him my old sim in the new one or just keep the sims with the phones they are in now, or would it even matter?

juddrock said:
IDK, I really am torn, my bro's phone is junk and he's not eligible for the upgrade. If I were to take my chances should I keep the new sim in my old phone and give him my old sim in the new one or just keep the sims with the phones they are in now, or would it even matter?
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The old sim is probably toast, anyway due to the claim.
Right now, you should be running a new SIM in your new phone. That's the one that's active on your account.
Maybe someone more familiar with the SIM activation process can chime in about a potential process.
Edit: Of course, it's also entirely possible that they burned the IMEI with the claim as well, making your old phone a very stylish and expensive MP3 player.

AlexDeGruven said:
The old sim is probably toast, anyway due to the claim.
Right now, you should be running a new SIM in your new phone. That's the one that's active on your account.
Maybe someone more familiar with the SIM activation process can chime in about a potential process.
Edit: Of course, it's also entirely possible that they burned the IMEI with the claim as well, making your old phone a very stylish and expensive MP3 player.
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Click to collapse
But, here's the kicker, I haven't even activated my new phone, I'm still currently using the original phone and sim, so go figure, it's not toast as of yet, should I just keep it on the DL for a month or so and see if they shut my current device down?

juddrock said:
But, here's the kicker, I haven't even activated my new phone, I'm still currently using the original phone and sim, so go figure, it's not toast as of yet, should I just keep it on the DL for a month or so and see if they shut my current device down?
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I'm surprised they haven't burned the SIM or the IMEI. At this point, you're out of my experience range, so I don't want to say something that could cause problems.

I would be willing to bet that IMEI on the original phone has been or is in the process of being flagged as stolen/bad/whatever. Blacklisted so it cannot be activated on VZW again. It would work on a different network like Cricket if it can be flashed but it could be that it doesn't happen until the replacement is activated. I would toss the old one in a drawer or sell as a bad ESN device without a sim or use it only as a PDA on wifi at the house. If you were to sell the new one, and keep the original, when the other guy activates it and your phone stops working its going to suck. Not saying this will happen for sure, but not worth trying. I would call Verizon and ask them what will happen.

If you're worried enough about it to ask here, then just do the right thing and call them and send the replacement back.

AlexDeGruven said:
Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
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You are wrong sir plain and simple.
See, ask yourself how did the OP get an insurance claim? He claimed the phone was lost or stolen (doesn't matter) and because his was lost... He filed a.claim...
Asurion claims it as a loss...and ships him out an insurance replacement...
Now, if or should he find the phone?
That phone belongs to Asurion NOT the OP. Get it?
Why does it belong to Asurion?
Read the terms and conditions of Asurion's service.
Sent from my SCH-I510 using XDA App

SigmunDroid said:
You are wrong sir plain and simple.
See, ask yourself how did the OP get an insurance claim? He claimed the phone was lost or stolen (doesn't matter) and because his was lost... He filed a.claim...
Asurion claims it as a loss...and ships him out an insurance replacement...
Now, if or should he find the phone?
That phone belongs to Asurion NOT the OP. Get it?
Why does it belong to Asurion?
Read the terms and conditions of Asurion's service.
Sent from my SCH-I510 using XDA App
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Click to collapse
At that point Asurion (the company, not a dude named Asurion) was done with the deal. They have no interest in the old phone. It was written off a long time ago. They report the claim to Verizon who then does their part and blacklists the IMEI/ESN so that device cannot be reused on their network. Its over. He doesn't owe Asurion anything as he paid for a service he didn't use for the longest time and finally got to use it in a manner that was completely non-fradulent and valid. The OP should do whatever he wants with the phone but I wouldn't trust it.

AlexDeGruven said:
Actually, it's not fraud, since he believed
Fraud is a very strict legal term, the primary facet of which is intent.
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Click to collapse
If he chooses to keep the phone now that he's found it, that's intent. He should have read his agreement with Asurion. Legally, the phone now belongs to them.

Asurion's terms clearly state for lost/stolen phones that if the phone is ever found it is required to be sent back to them.

Oh, and by the way: it's in no small part due to things like this our deductibles are so high. Remember when they were just $50? Yeah... Thanks.

Falcyn said:
Oh, and by the way: it's in no small part due to things like this our deductibles are so high. Remember when they were just $50? Yeah... Thanks.
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That's why I don't buy insurance. A few months after getting a phone you can find a replacement for cheap enough because they released 5 newer models since then. To hell with insurance. Between the deductible and monthly premiums you technically already paid for the phone they send you. Its like a savings account that can only be used on a (now outdated) cell phone. Not exactly a bargain IMO.

jamesnmandy said:
That's why I don't buy insurance. A few months after getting a phone you can find a replacement for cheap enough because they released 5 newer models since then. To hell with insurance. Between the deductible and monthly premiums you technically already paid for the phone they send you. Its like a savings account that can only be used on a (now outdated) cell phone. Not exactly a bargain IMO.
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Also why I don't buy it..way overpriced for what you get...full coverage insurance on a vehicle that cost 30k is around 100 to 200 a month...so like .5%. The same on a 400 dollar phone is 7 a month...about 2%...do it costs 4 times more to insure a phone than my vehicle...no thanks
Sent from my SCH-I510 using XDA Premium App

my one s blocked with IMEI number ?

so my phone lost signal and i called t-mobile and they told me that my phone got block my imei number has been blacklisted i didnt even know they do this thing on tmobile i payed 450 dollars for my phone and i dont know waht to do because i bought it from some guy on GL if anybody works in tmobile that cant help please do

Ek07 said:
so my phone lost signal and i called t-mobile and they told me that my phone got block my imei number has been blacklisted i didnt even know they do this thing on tmobile i payed 450 dollars for my phone and i dont know waht to do because i bought it from some guy on GL if anybody works in tmobile that cant help please do
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That's very sad, but there's probably nothing you can do except using a different IMEI and just using your SIM card in the One S.. blacklisted IMEI is blacklisted. There's a possibility it was marked stolen or lost, possibly for insurance fraud (claim as stolen, get new device for ~$100, sell 'stolen' device for $450, profit), or possibly for non-payment of bill..

linds6630 said:
That's very sad, but there's probably nothing you can do except using a different IMEI and just using your SIM card in the One S.. blacklisted IMEI is blacklisted. There's a possibility it was marked stolen or lost, possibly for insurance fraud (claim as stolen, get new device for ~$100, sell 'stolen' device for $450, profit), or possibly for non-payment of bill..
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yea i guess thats what happended it worked for a month now is gone , but how would i get a diif imei number i think thats impossible

You cant get a different imei. Long story short you are screwed. Try to sell the device for $200 the most that you can get

dude that is terrible !!
I would hunt that seller down and kill him, Or ring the police on him..
Try explaining to the carrier that blacklisted the phone whats happened, they will know who the previous owner is and they can get him done for fraud
I wouldn't just accept whats happened !! no way, not after paying $450

Or unlock it and use it on att :/ I hope this doesn't happen to me I've just traded my note plus a few.bucks for a.one s its been a week so far way to.many shady people now a days , but what I don't get if.u where using it for a.month shouldn't that imei be under Ur plan ?
Sent from my HTC One S using xda premium

funziebear said:
Or unlock it and use it on att :/ I hope this doesn't happen to me I've just traded my note plus a few.bucks for a.one s its been a week so far way to.many shady people now a days , but what I don't get if.u where using it for a.month shouldn't that imei be under Ur plan ?
Sent from my HTC One S using xda premium
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I agree. I am assuming you called tmo to activate the new microsim card when you got the phone. And when you activated, that imei should have been put on your account. I suggest you ask tmo to clarify how this happened.

chem.manish said:
I agree. I am assuming you called tmo to activate the new microsim card when you got the phone. And when you activated, that imei should have been put on your account. I suggest you ask tmo to clarify how this happened.
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yea this a new thing i was reading once the phone is blacklisted all major carriers in the us will block it , i did call they just said to return it back to the store where i bought it smh they said they cannot do anything about it

Ek07 said:
yea this a new thing i was reading once the phone is blacklisted all major carriers in the us will block it , i did call they just said to return it back to the store where i bought it smh they said they cannot do anything about it
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I would push it further with T-Mobile. I would ask to talk to a manager, and that manager's manager. Tell them you want to know who reported it lost/stolen so you can call the police for fraud. I would also insist on them telling you WHEN it was reported lost/stolen. If it was AFTER you activated the phone on your account then you need to know who reported, again, to report to the police.
I don't suppose you did any type of hand written receipt did you? I NEVER deal on craigslist (accept to sell). Ebay only, they have buyer protection.
EDIT: Then again, there may be privacy reasons that they cannot tell you who reported. Just sucks. You got the guys number still?

Always a danger buying a secondhand phone on Ebay or any other aution style site,
"Selling my Upgrade" then they claim on insurance then get another phone....big win for these people
How did you pay for it? and as someone else posted...did you get a receipt?

frazzeld said:
Always a danger buying a secondhand phone on Ebay or any other aution style site,
"Selling my Upgrade" then they claim on insurance then get another phone....big win for these people
How did you pay for it? and as someone else posted...did you get a receipt?
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Click to collapse
Ebay, payed with Paypal, has buyer protection. If fraud is involved, you can get your money back.
Craigslist, screwed.

setzer715 said:
Ebay, payed with Paypal, has buyer protection. If fraud is involved, you can get your money back.
Craigslist, screwed.
Click to expand...
Click to collapse
45 days protection with PayPal and usually say buyer eligable for protection on your transaction....I notice a few adverts are appearing with Bank Transfer

If it was.sealed and never activated can it still be.reported ? Isn't that even more of a danger ?
Sent from my HTC One S using xda premium

If what was sealed ? The phone ?
Surely the OP can get a solution to this !!
Im so gutted for him

Yeah my case sounds a lot like something posted above guy said it was an upgrade but he wanted a note he had two one was open to register the sim and the other he said he just kept old sim for the note when I openes it everything was fresh never touched the stickers didn't look like they where pulled from the box either I guess all I can do.is wait and hope .
Sent from my HTC One S using xda premium

Coming from a tmo insider. Your phone is black listed because the guy you got it from didnt pay his bill. If eq is purchased on the value plan and It's not paid they will disable the device. Only way around is to bring the account it was on current
Sent from my HTC VLE_U using xda premium

infinityhombre said:
Coming from a tmo insider. Your phone is black listed because the guy you got it from didnt pay his bill. If eq is purchased on the value plan and It's not paid they will disable the device. Only way around is to bring the account it was on current
Sent from my HTC VLE_U using xda premium
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yeah i called thats what they said but how im get that account im dont even know where the guy is , im stuck with it

Ek07 said:
yeah i called thats what they said but how im get that account im dont even know where the guy is , im stuck with it
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Your best option would be to sell it oversees. The US and EU don't share blacklists.

dc211 said:
Your best option would be to sell it oversees. The US and EU don't share blacklists.
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yea im trying

Ek07 : i woukd like to buy it.. Sent u a pm .. Kindly respond..

[Q] friend bought a phone online, seller reported it stolen. please help

It was working when she got it. Suddenly on wednesday morning, it says "restricted access changed" and when she tries to select T-mobile as carrier it says not permitted on sim card. She went into tmobile and they checked the IMEI and it turns out the user reported it lost. She called the seller and he says he didn't do anything and is not answering calls now.
Is there anything she can do? Go to the police? wrong forum?
Guessing it could also have been a stolen phone that the guy sold off right away and the original owner just reported it.

Unless the owner that reported it stolen calls back to T-Mobile and says it wasn't stolen there is nothing you can do. I would stay away from the police since your friend has received stolen property. Unless they want to give it back to the owner.
Sent from my SCH-I535 using xda app-developers app

she got scammed, and has the phone number and craigslist listing, and the fact that the original owner already reported it stolen. Why stay away from cops?

Because receiving stolen property is a crime? Do what you want with the criminal aspect of it, but you won't be able to use that device until it comes off the lost/stolen list. Sorry.
Sent from my SCH-I535 using xda app-developers app

Receiving stolen property knowingly is a crime. You basically got scammed so there's no issue in reporting it to the police. Chances are however, they will do nothing to help you. It will probably be more of a hassle for you, and you won't get your money back or the status of the phone changed, but, it may stop the person from doing it to someone else.
Sorry but I think your friend is out of luck.
Buying used phones is fine but I would limit it to either people I know or actual businesses not individuals. I bought mine on Ebay, but through a retailer that have sold thousands of phones with good seller feedback.

You can go straight to the cops, does she have a receipt or bill of sale at all? That's the biggest thing. If she does then she shouldn't be in trouble
Sent from my SCH-I535 using Tapatalk 2

faehsemc said:
You can go straight to the cops, does she have a receipt or bill of sale at all? That's the biggest thing. If she does then she shouldn't be in trouble
Sent from my SCH-I535 using Tapatalk 2
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Very true. If she has a confirmation or receipt for the sale, then she should be good. Ya, it could be a hassle, is it worth it? Is it worth stopping this a-hole from doing this to someone else?
This biggest thing is, was the phone stolen or lost from a different person other then the seller? I am sure t-mobile can trace the original owner through the imei number.
Sent from my PACmaned SCH-I535

I have bought several phones from individuals on craigslist; to avoid the situation you describe here you must do one simple thing. Before you by the phone pull the battery, call verizon customer service. Read the EIN number to them and they will tell you if the phone has been reported stolen. If the seller refuses to let you do this then you can assume the phone is stolen… don't walk… run away!
Verizon is happy to provide this information to you and you are assured that you are getting a clean phone.
Hope this helps in future purchases.
Rick
nvertigo said:
It was working when she got it. Suddenly on wednesday morning, it says "restricted access changed" and when she tries to select T-mobile as carrier it says not permitted on sim card. She went into tmobile and they checked the IMEI and it turns out the user reported it lost. She called the seller and he says he didn't do anything and is not answering calls now.
Is there anything she can do? Go to the police? wrong forum?
Guessing it could also have been a stolen phone that the guy sold off right away and the original owner just reported it.
Click to expand...
Click to collapse

GTablet said:
I have bought several phones from individuals on craigslist; to avoid the situation you describe here you must do one simple thing. Before you by the phone pull the battery, call verizon customer service. Read the EIN number to them and they will tell you if the phone has been reported stolen. If the seller refuses to let you do this then you can assume the phone is stolen… don't walk… run away!
Verizon is happy to provide this information to you and you are assured that you are getting a clean phone.
Hope this helps in future purchases.
Rick
Click to expand...
Click to collapse
The issue was with tmobile not Verizon.

The problem with that strategy is that the phone was not reported as stolen until after she already had purchased the phone. Most people do not report their phone stolen right away because they are hoping that they will still find it. In that time someone can sell the phone which still has a clean ESN. It wouldn't become bad until the original owner reported it which is probably what happened in her case. The phone had a clean ESN days after she purchased it.
It does bring up an interesting thought. At what point does the ESN transfer to the new account? It would have to at some point, otherwise someone who owned the phone 4 years ago could still report it stolen. And it could be not immediately otherwise there would be no point in being able to report it stolen because the person who stole it would have control over the ESN just be activating it.
I'll have to ask a friend who's a manager of Sprint store.

rtan73 said:
The problem with that strategy is that the phone was not reported as stolen until after she already had purchased the phone. Most people do not report their phone stolen right away because they are hoping that they will still find it. In that time someone can sell the phone which still has a clean ESN. It wouldn't become bad until the original owner reported it which is probably what happened in her case. The phone had a clean ESN days after she purchased it.
It does bring up an interesting thought. At what point does the ESN transfer to the new account? It would have to at some point, otherwise someone who owned the phone 4 years ago could still report it stolen. And it could be not immediately otherwise there would be no point in being able to report it stolen because the person who stole it would have control over the ESN just be activating it.
I'll have to ask a friend who's a manager of Sprint store.
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Click to collapse
On Verizon the esn always remains in the history of your account even if you clear it for sell and is used by another account.

I know they have a history of it, but at one point ownership had to be transferred like a car. Otherwise I could sell my phone to someone then report it stolen 2 years later which would make the phone obsolete without the actual owners permission or knowledge. Or, if the phone had several owners it can't be that all of the previous owners have the right to claim it as stolen indefinetly. There has to be a time limit to when a new account is linked to an ESN and the old account holder no longer can claim it as stolen. That would be the time frame that a person would have to sell a stolen phone.

rtan73 said:
I know they have a history of it, but at one point ownership had to be transferred like a car. Otherwise I could sell my phone to someone then report it stolen 2 years later which would make the phone obsolete without the actual owners permission or knowledge. Or, if the phone had several owners it can't be that all of the previous owners have the right to claim it as stolen indefinetly. There has to be a time limit to when a new account is linked to an ESN and the old account holder no longer can claim it as stolen. That would be the time frame that a person would have to sell a stolen phone.
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As long as it's active on your account it's safe but if you take it off an active line it can still be activated or reported stolen from a previous owner. I had it happen to me before. The time gap was around 2 years or so.

It does not matter which company it was...they all will check the EIN before you buy the phone...
PaulG1488 said:
The issue was with tmobile not Verizon.
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It is always a good idea to get a bill off sale making sure you note the serial numbers, etc. Also have them fill out their information as it is on their drivers license or identification.

Dumb me got scammed, but Tmobile said for sure I would have no problems =( ESN

Ok so I bought a phone off craiglist. I'm pretty cautious and had the customer service number and called Tmobile with the ESN/IMEI number. I asked them specifically if the person were to cancel their contract or if there was a contract or can anything that seller do in the future cause me problems and they said "NO". Now 7 weeks later the ESN is blocked. Do they keep records of my conversation? I had tmobile service and even have the time I called them since I still have the texts from the guy who sold it.
I called the guy and he said he would take care of it, but he could be just saying that then blocking my calls now so who knows. Has anyone had Tmobile fix the problems since they were the ones that said things would be fine? I called them and they said "no", but I didn't have the exact time and just realized I know the exact time and date I called them.

at the time you checked, it probably wasnt blacklisted, which happened after.

simms22 said:
at the time you checked, it probably wasnt blacklisted, which happened after.
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Yeah for sure. That's why I said is there any possibility that it can get black listed and they said "no". The lady yesterday on the phone said they don't recommend buying from a 3rd party. I wish the person I spoke to said that. I almost can't blame the guy who sold me the phone since I got off the phone with tmobile in front of him after they guaranteed no problems. :crying:

jeffrimerman said:
Yeah for sure. That's why I said is there any possibility that it can get black listed and they said "no". The lady yesterday on the phone said they don't recommend buying from a 3rd party. I wish the person I spoke to said that. I almost can't blame the guy who sold me the phone since I got off the phone with tmobile in front of him after they guaranteed no problems. :crying:
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no, you should blame him, for not being truthful. he had the phone blacklisted or he "stole" the phone from them by not paying for it.

Just switch to AT&T
should work fine with them

GTDarthYoda said:
Just switch to AT&T
should work fine with them
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when its blacklisted on tmo, its blacklisted on att as well. they now keep a national registrar together.

simms22 said:
no, you should blame him, for not being truthful. he had the phone blacklisted or he "stole" the phone from them by not paying for it.
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yes you're right

simms22 said:
when its blacklisted on tmo, its blacklisted on att as well. they now keep a national registrar together.
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Is it black listed in foreign countries like Taiwan? How about mainland China. My gf can send to her family in China. So I can disclose it is blacklisted and maybe it's worth $150 to someone who can take it out of the country. My other friend is from HK so he can send to his brother.

jeffrimerman said:
Is it black listed in foreign countries like Taiwan? How about mainland China. My gf can send to her family in China. So I can disclose it is blacklisted and maybe it's worth $150 to someone who can take it out of the country. My other friend is from HK so he can send to his brother.
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no, just in the US. i dont think that canadian carriers are involved either.

Next time use swappa to see if it's being financed or not. If it's financed, don't buy it. It will tell you if it's fully paid off. It can't protect from it being a stolen phone, but it can help.
http://swappa.com/esn

simms22 said:
no, just in the US. i dont think that canadian carriers are involved either.
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Not true, Canadian carriers uses the same database as well.

technote said:
Not true, Canadian carriers uses the same database as well.
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not true? I said I don't think.. that implies that I don't really know if Canadian carriers use it or not. but now I know :angel:

Flash it to Page Plus. At least they will take it. Or maybe it will activate on Sprint?
Sent from my Nexus 5 using XDA Free mobile app

Question T-Mobile Network Unlock For Pixel 7 Pro

I am from Nigeria, I bought a Google pixel 7 pro from eBay after signing the bid for 500$
I contacted the seller if the phone was under contract, and his respond was "no".
I have been trying to unlock the phone, I called T-Mobile but they refuse to unlock the phone.
I cannot refund the phone because I already shipped it to Nigeria where I live and I am no longer able to contact the seller as the business seems concluded.
Please, I really need help to unlock this phone because the phone will be useless in my hand if not unlocked.
I spent a total of 620$ after tax and shipping.
I will be supper grateful if I can be helped.
Thank you .

Sounds like the phone was not paid off by the seller or it was stolen which would explain why T-Mobile refuses to help you.
If thats the case the phone is most likely blacklisted in which case there is nothing you can do.

Paul_Deemer said:
Sounds like the phone was not paid off by the seller or it was stolen which would explain why T-Mobile refuses to help you.
If thats the case the phone is most likely blacklisted in which case there is nothing you can do.
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I did a search using the imei number, kindly find attached.

princejeadi said:
I did a search using the imei number, kindly find attached.
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Two Key things I see there are Plan ID and Loan ID.

Is there anything I can do ?
I have the eBay receipt that is verifiable...
If there is a way to make this phone work, I will be grateful.

princejeadi said:
Is there anything I can do ?
I have the eBay receipt that is verifiable...
If there is a way to make this phone work, I will be grateful.
Click to expand...
Click to collapse
I believe the only option would be for the seller to pay off the loan at T-Mobile, which they're never gonna do, or to return it.
Those are your two options. There is nothing more that can be done. You're screwed as far as the phone is concerned.
However, you can open a case with eBay.

Open ebay or PayPal case
If item was advertised as unlocked you should get your money back.

mackdacre said:
I believe the only option would be for the seller to pay off the loan at T-Mobile, which they're never gonna do, or to return it.
Those are your two options. There is nothing more that can be done. You're screwed as far as the phone is concerned.
However, you can open a case with eBay.
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Click to collapse
Thank you very much, let me do that

Thank you very much, I have contacted eBay, they wade into the issue and thereafter refunded me the complete money that I used for purchase, however, they left the phone with me.
Nothing lost, I got my money back and I have the locked phone for taking pictures and videos.
Thanks

princejeadi said:
Thank you very much, I have contacted eBay, they wade into the issue and thereafter refunded me the complete money that I used for purchase, however, they left the phone with me.
Nothing lost, I got my money back and I have the locked phone for taking pictures and videos.
Thanks
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Fantastic. Glad to hear it. Thanks for updating us.