So I have been having a bad experience with T-Mobile. I just moved into a new house with my girl and son and I have the worst service. "Light Green" they called it...I only get 4G 20% of the time, with dropped called, missing texts or texts that take a couple hours to day to get to me, so I tried to get the cancellation fee waived, i went into T-Mo and they said they would send a request. I recieved a letter in the mail about 15 days after, saying that I was Declined and that I can just go outside in my car, or on the sidewalk to make a phone call or to get 4G....WTF MATE!?
Heres where it gets retarded...So I didnt really have a credit score when I initially signed up for T-Mobile. So I had to pay a deposit fee or whatever of $200 bucks...They said i would get that back after 1 year of paying. The day it became 1 year i called T-Mo. They said they would send it to my bank account and sent the request in. About 9 days later I get a phone call from an automated message saying my account wasnt eligible...So I went into the T-Mobile store and talked to them, and they couldnt give me a straight answer, so they called customer service and asked them to send me a visa card with the $200. 2 days after i check my account online and they credidted my T-Mo account and paid that months bill???!!!
I was pissed So I went into the store and I told them i did not ask for that and i asked why they would do this, they couldn't tell me why...So they sent a request to refund my tmo account then to send me the $200 to a visa AGAIN. About 2 weeks later I get $102.93 in the mail...They denied my request to refund me and still paid my bill and sent me the remainder.....And at the time i really needed the money.
I said screw them and I havent paid my bill it was due almost 2 weeks ago, and there about to shut me off. I planned on switching to Simple Mobile but when I called primetime to see prices and stuff they told me if i have a balance with tmobile that they would decline me...Metro also uses tmobiles network and walmart uses tmobiles network....
So my question is what can I do to get service on this phone? What plans do I have available, because I don't really plan on paying t-mobilem they can go screw. Im done with there BS.
Only option is Att or air voice but not sure on the about frequencys I did it with the s3 works fine
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
tzvblsm said:
Only option is Att or air voice but not sure on the about frequencys I did it with the s3 works fine
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
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Will T-Mobile lock this phone since I haven't paid? I'm trying to get a service plan I can use with this phone. I don't need data, I'm on WiFi most of the time where ever I go. So if I switch to air voice or at&t I would just pop in the sim card and be good to go?
DiViNEX said:
Will T-Mobile lock this phone since I haven't paid? I'm trying to get a service plan I can use with this phone. I don't need data, I'm on WiFi most of the time where ever I go. So if I switch to air voice or at&t I would just pop in the sim card and be good to go?
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They might look it if you have any remaining balance on the phone as in the monthly $15 payment for the device or did you pay it off full when you got it?
Sent from my GT-N7100 using xda premium
They can but you can unlock easy and even if they block imei can still use it on another carrier do screw Tmobile
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
Jserrano56 said:
They might look it if you have any remaining balance on the phone as in the monthly $15 payment for the device or did you pay it off full when you got it?
Sent from my GT-N7100 using xda premium
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Yeah still have a balance on the phone...there's only $40 left tho...how do I unlock the phone without calling t-mo?
DiViNEX said:
Yeah still have a balance on the phone...there's only $40 left tho...how do I unlock the phone without calling t-mo?
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I don't know a free way. But I know some shops unlock them for like $15. Online you can get the same price. But make sure you get a real one and not those stupid scams.
xWolf13 said:
I don't know a free way. But I know some shops unlock them for like $15. Online you can get the same price. But make sure you get a real one and not those stupid scams.
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$15? That's it? Prime time said they'd charge $150 to unlock...
DiViNEX said:
$15? That's it? Prime time said they'd charge $150 to unlock...
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T-Mobile gives it to you for free but if I were you I'd ask that friend to who has t-mobile to call them just give him you imei and they could get it for you because t-mobile might ask you to pay off your balance
Sent from my GT-N7100 using xda premium
Jserrano56 said:
T-Mobile gives it to you for free but if I were you I'd ask that friend to who has t-mobile to call them just give him you imei and they could get it for you because t-mobile might ask you to pay off your balance
Sent from my GT-N7100 using xda premium
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Yeah that sounds like it would work, they don't ask what type of phone? Or Account name? I just checked out this YouTube video from cellunlocker.net, looks legit and only want like $7 to unlock.
https://www.youtube.com/watch?v=pi91arwkzxY&feature=youtube_gdata_player
I also checked out airvoice, do I even need to unlock it for them? They state there service works on any android phone and don't mention unlocking. I've never had to unlock any of my phones so I'm kinda new to this.
DiViNEX said:
Yeah that sounds like it would work, they don't ask what type of phone? Or Account name? I just checked out this YouTube video from cellunlocker.net, looks legit and only want like $7 to unlock.
https://www.youtube.com/watch?v=pi91arwkzxY&feature=youtube_gdata_player
I also checked out airvoice, do I even need to unlock it for them? They state there service works on any android phone and don't mention unlocking. I've never had to unlock any of my phones so I'm kinda new to this.
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Click to collapse
Its super easy!
Sent from my GT-N7100 using xda premium
http://forum.xda-developers.com/showthread.php?t=2029650
Maybe something like this could work for the blaze, it works on a lot of Samsung phones. Be worth a try. Just find right radio / ROM combo .
Sent from my HTC One X
henslo said:
http://forum.xda-developers.com/showthread.php?t=2029650
Maybe something like this could work for the blaze, it works on a lot of Samsung phones. Be worth a try. Just find right radio / ROM combo .
Sent from my HTC One X
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Awesome! Lots of people are saying it worked for them.
Just have to be on stock ROM , I'm going to start flashing and trying until I find one that works. Will post results, or if you get it working first let us know. :good:
Sent from my HTC One X
henslo said:
Just have to be on stock ROM , I'm going to start flashing and trying until I find one that works. Will post results, or if you get it working first let us know. :good:
Sent from my HTC One X
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Will do, still have to order a sim card. I will buy it either tomorrow or Monday and probably get it within a week or 2, otherwise I would have already tried it. The process seems pretty straight forward though and if it works on the S2, I don't see why it wouldn't work for us blazers but you never know.
You have to unlock for air voice it runs on att's network
Sent from my SAMSUNG-SGH-T769 using xda app-developers app
DiViNEX said:
Yeah that sounds like it would work, they don't ask what type of phone? Or Account name? I just checked out this YouTube video from cellunlocker.net, looks legit and only want like $7 to unlock.
https://www.youtube.com/watch?v=pi91arwkzxY&feature=youtube_gdata_player
I also checked out airvoice, do I even need to unlock it for them? They state there service works on any android phone and don't mention unlocking. I've never had to unlock any of my phones so I'm kinda new to this.
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i hope i got here in time.
T-Mob won't unlock your phone for three reason:
1. you don't have any outstanding balance
2. the devices has to be used on your line for 1 or 2 weeks
3. your line has to be in good standing and active for 40 days.
But if anybody who has t-mob tried to call and get the imei unlock code for your phone, i wouldn't suggest it as they may either have to send in the bills that shows you paid full price for the phone or the devices is used on their line for 7 days.
Also, from what you're stating, you probably didn't communicate clearly with T-Mob store rep, but sometime, you just have to find the right person, tell them stright off what happen and keep it simple and you'll be clear.
and as for the $200, i'm not surprised they had you put it in, and you DO have credit scores. they can come from any sources. the Public Library keeps one, getting a loan from any sources used under your SSN will affect your credit scores. any past debts unpaid will affect it as well. renting a house also affect it.
and i'm not sure, but if they're suppose to put it back into your account, and it haven't, it normally mean that someone screw up. and if i were you, i'm certain it isn't T-Mob that screw you over but the local place. if they have to call customer services, that mean they're a 3rd party store representing T-Mob. I would suggest you head back to the original place you got your phone and plan and speak to the person in charge. they might be the one refusing to give you the money, not t-mob.
Ziken said:
i hope i got here in time.
T-Mob won't unlock your phone for three reason:
1. you don't have any outstanding balance
2. the devices has to be used on your line for 1 or 2 weeks
3. your line has to be in good standing and active for 40 days.
But if anybody who has t-mob tried to call and get the imei unlock code for your phone, i wouldn't suggest it as they may either have to send in the bills that shows you paid full price for the phone or the devices is used on their line for 7 days.
Also, from what you're stating, you probably didn't communicate clearly with T-Mob store rep, but sometime, you just have to find the right person, tell them stright off what happen and keep it simple and you'll be clear.
and as for the $200, i'm not surprised they had you put it in, and you DO have credit scores. they can come from any sources. the Public Library keeps one, getting a loan from any sources used under your SSN will affect your credit scores. any past debts unpaid will affect it as well. renting a house also affect it.
and i'm not sure, but if they're suppose to put it back into your account, and it haven't, it normally mean that someone screw up. and if i were you, i'm certain it isn't T-Mob that screw you over but the local place. if they have to call customer services, that mean they're a 3rd party store representing T-Mob. I would suggest you head back to the original place you got your phone and plan and speak to the person in charge. they might be the one refusing to give you the money, not t-mob.
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What I meant when I said I didn't really have a credit score was because I never really had any bills under my name at the time of signing up with t-mo.
Trust me I communicated with them just fine...the person who I talked to in the store was the person who set me up with them, she's a really nice lady, so I know it wasn't her doing. I had originally called customer service to get my deposit back. They sent in the requst to fund my bank account originally. The lady at the t-mo store did everything correctly and showed me exactly what she did on the computer and I even talked to one of the account specialists.
It was T-Mobile being pricks. They didn't want to give me the money or at least not the whole thing, which was clear from what they were doing. They stated my bank account not being eligible in an automated message and because it wasn't "eligible" for absolutely no reason they put the money in my t-mo account instead and paid that months bill before I could even do anything and there was still 13 days till i had to pay the bill. Then denied my request to get my money back that they used to pay the bill, and denying the cancellation fee request for crappy unreliable service and telling me in a letter that I can go out in my car or the sidewalk to call and use 4g which still didn't work all that great outside.
This is definitely T-Mobiles fault not customer service. There money hungry a-holes and don't care for the customer as a whole.
DiViNEX said:
What I meant when I said I didn't really have a credit score was because I never really had any bills under my name at the time of signing up with t-mo.
Trust me I communicated with them just fine...the person who I talked to in the store was the person who set me up with them, she's a really nice lady, so I know it wasn't her doing. I had originally called customer service to get my deposit back. They sent in the requst to fund my bank account originally. The lady at the t-mo store did everything correctly and showed me exactly what she did on the computer and I even talked to one of the account specialists.
It was T-Mobile being pricks. They didn't want to give me the money or at least not the whole thing, which was clear from what they were doing. They stated my bank account not being eligible in an automated message and because it wasn't "eligible" for absolutely no reason they put the money in my t-mo account instead and paid that months bill before I could even do anything and there was still 13 days till i had to pay the bill. Then denied my request to get my money back that they used to pay the bill, and denying the cancellation fee request for crappy unreliable service and telling me in a letter that I can go out in my car or the sidewalk to call and use 4g which still didn't work all that great outside.
This is definitely T-Mobiles fault not customer service. There money hungry a-holes and don't care for the customer as a whole.
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Huh. you and i have two different experiences when it came to dealing with T-Mob. They tried to overcharge me once, but they credit my account.
I guess, our two experiences are different.
However, I would suggest you go speak to that lady and ask her what happen if you unlock your phone to use on other network if you still have outstanding account with T-Mob.
Related
I'm on day 29 of my 30 day buyers remorse. Still love the phone but the GPS issues irk me. Also the fact that I paid $199 while others are getting it for free bugged me. So, I dialed 611 and spoke to an agent. They informed me that they are aware of the GPS issue and then transferred me to a acct negotiator rep ( or whatever term they are using).
I explained to them that my 30 days was nearly up and the GPS issue still hasn't been resolved. Also that I was irritated that I paid 199 while other stores were giving the phone away for free. (I then suggested that maybe AT&T gave the phones away because they knew about the GPS issue). I said I was thinking of taking it back and going with a different provider. They then came back and offered my a $199 credit and if I wanted to I could talk to a top level tech about adjusting my GPS. I took the credit but there obviously was no point in talking to the top tier tech rep.
so yea for me, a free Captivate + taxes. And I suppose the GPS fix will be out in a month or so. Really the GPS is the only issue that's bugging me now...
did they have to get into your phone in any way?
if thats the case it might be worth a shot.
iamamp3pimp said:
did they have to get into your phone in any way?
if thats the case it might be worth a shot.
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Click to collapse
nope. they just said 'thanks for being a loyal customer'... i don't think they can just "get into my phone" anyway, can they? This was all over the phone, I didn't go into a store or anything.
Too bad in Ga the remorse period is only 20 days...didnt work for me
Sent from my SGH-T959 using XDA App
I tried and didn't work for me. She just said that I will still have an 11 month warranty so if the phone still has problems 11 months from now I can exchange it for a brand new one... for free. I asked her to clarify that I wouldn't need to pay for anything and she said absolutely not. She said she would "note it" on my account that I can exchange the phone for the exact same one for up to the next 11 months.
Darn.. I wanted a free phone though.
Yeah I ended up taking mine back (I paid the full price so I can keep my month to month in case I want to jump at some point), but seeing that we can get them for free makes me think that once Samsung fixes this issue and (hopefully?) we get 2.2 I will go ahead and snag one of these again.
wow they just told me I could not extend the buyers remorse period and that if I don't like the performance of the phone I should return it. and that is that. I said but ATT doesn't have any android phones on par with the captivate... but verizon does and he says then maybe I should go with verizon. if that is what will make me happy because they want happy customers.
Edit:
This has really got me thinking hard about jumping ship now... My sister just got an HTC Incredible on Verizon and she loves it.... I know its not quite the galaxy S but hey with a fully functional aGPS and a Froyo update around the corner who is going to notice the difference. Maybe I can family plan it up with her.
There's a bunch of folks that have been doing the same thing, and most HAVE received some kind of credit back. I tried last night, and jumped through a number of hoops, making it almost not even worth all the hassle, but this afternoon I was credited $100 to my account. I've heard anywhere from 100-199. I guess it all depends on the manager you are speaking with at the time.
They technically do not have to give you a credit back, because essentially it is price matching, which they do not do. So hopefully those that are planning on trying, get a customer service rep and or manager that is in a GOOD mood.
What if we bought the phone through best buy? Can we still talk to att about the issue?
Sent from my GT-I9000 using XDA App
I bought mine through amazon wireless... and yes they asked where I bought it. so it might matter to your success in getting a credit if you went direct through att... If I return I have to return to Amazon and then deal with ATT for the service plan restructure.
the warranty is a year I believe so you can probably do a 1:1 swap as was stated above.
-p
Just remember that warranty replacements are refurbished units, not new ones...
replacing a year old unit with a refurbished unit sounds good to me.
acandia007 said:
What if we bought the phone through best buy? Can we still talk to att about the issue?
Sent from my GT-I9000 using XDA App
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I actually bought mine from best buy. They didn't ask me where I bought it.
I tired and the lady was like totally ignoring what I was saying. She was like well if you want you can take back to the store and get a refund. I was like whatever!
She looked up the GPS issue in the system and all it had was to enable use wireless networks. I was like that only enables cell tower location, doesn't help with GPS issues. System had nothing about a update or anything. So odd you find variations. This was the business premier services too. So tempted to change carriers but after 12 years .... You would think they would take care of you. Last time I called though they gave me 3000 roll over minutes so I guess I can't complain.
You must be like my friend and have an ability with dealing with companies... lol.
sorry to thread jack but where are people getting free captivates from? does anyone know if any of those places allow you to keep your unlimited data plan?
soul4rent said:
sorry to thread jack but where are people getting free captivates from? does anyone know if any of those places allow you to keep your unlimited data plan?
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Originally walmart.com (letstalk.com) had it for free and then went to $99. Most places I have seen for $99. tigerdirect.com mypoints.com, cellstore.com, are all $99. I think you can keep your dataplan, one of the sites had a wizard that would check your account, I think it was tigerdirect.
I called them and was able to get a $75 credit to my account. I was out of my 30 days as well. I told them that I used it to log when I go out running, and my routes were choppy and it was recording that I was running mcuh more than I actually was. I made the comment that if it was a $50 phone, like I see it advertised at some places, I wouldn't have as big an issue, but seeing as it was $199, I expect it to work how it's advertised.
I have no issues with my GPS...takes a few seconds to lock on but it's not a big deal to me
Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..
Call and talk to customer retention... They'll do much better.
Sent from my HTC Glacier using XDA App
both offers WERE from retention...i thought they could do much better as well.
Wait, what email? I received no email. Did you get tracking info?
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
Sent from my GT-I9000 using XDA Premium App
ikarma said:
Wait, what email? I received no email. Did you get tracking info?
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it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
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it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.
I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App
jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
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Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
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That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.
jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
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i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
sk337sk337 said:
but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
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the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
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Click to collapse
I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).
You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
Click to expand...
Click to collapse
I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.
uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
Click to expand...
Click to collapse
How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
Sent from my LG-P999 using XDA App
???
You'll need an unlock code, which you'll need to purchase. There are a bunch of reliable sites, I got mine from www.cellunlocker.net
there is no way we can do it for free ???
No one here has posted a mod or script to do it for free, and the question has come up many times. But I'm sure it's possible and maybe no one's really tried hard enough.
It's my understanding that if you live in the US and have AT&T you can get a free unlock code from them, but a lot of users have reported that they give you a hard time before they give it to you.
I'm just mentioning this because maybe it's the reason that there hasn't been a high demand here for a sim unlock mod.
Please lost back here if you do find a free way.
Sent from my SAMSUNG-SGH-I727 using xda premium
Is there a similar unlock method like the HTC One S where the secret is hidden in the root?
http://forum.xda-developers.com/showthread.php?t=1693491
I remember reading about a hex edit for the cappy. Maybe someone who is interested could look it up and see how different our nv_data is and see if the same principal applies. I might take the task on when I decide to reactivate it on a new carrier.
No free method.
You could try Kachmann ...check this post.
http://forum.xda-developers.com/showthread.php?t=1313867&page=5
skrambled said:
You'll need an unlock code, which you'll need to purchase. There are a bunch of reliable sites, I got mine from www.cellunlocker.net
Click to expand...
Click to collapse
That's where I got mine. Easy ordering, and I got my code within about 30 minutes, as opposed to the 1-5 hours they quoted me.
unlock code
AT&T told me that becasue the Skyrocket is exclusive with AT&T a free unlock code is unavailable.
Hoss8880 said:
AT&T told me that becasue the Skyrocket is exclusive with AT&T a free unlock code is unavailable.
Click to expand...
Click to collapse
Tell them you are moving to Canada for 6 months, and want to use it with Rogers.
I just got off the chat with AT&T They said they can not unlock my phone because I am in contract. I told them I bought it out right, then they wanted proof of purchase. I yelled at them a little then they said I would have to call samsung to get the code. The reason for that is a updated policy.
MrSub said:
I just got off the chat with AT&T They said they can not unlock my phone because I am in contract. I told them I bought it out right, then they wanted proof of purchase. I yelled at them a little then they said I would have to call samsung to get the code. The reason for that is a updated policy.
Click to expand...
Click to collapse
I just got off the line with AT&T and they told me that codes are not available at all for the Skyrocket. Some line about Samsung being under agreement with AT&T and they haven't released the codes to AT&T yet. I smell the distinct aroma of bovine fecal matter on that one...
I think I will be calling them back soon and yelling at them a little bit.... It's amazing how often that seems to work when you're calling customer support and they're being belligerent....
EDIT: Well, got back on the line with them, and now they want my receipt. I bought the phone a year ago. If I have the receipt, there is no telling where it would be. A whole lot of run around.
I spent a week trying to unlock my skyrocket for free, gave up walked into a flea market, walked out 15 minutes later and $25 lighter.
Yes, you can unlock it for free through AT&T. I was able to do it. It is a pain, but it will work. You need to use the online help, ask for a supervisor, and ask for a "OKCQSubsidyUnlock" case to be opened.
See post #39 in this thread (actually, read the whole thread):
http://forum.xda-developers.com/showthread.php?t=1385353&highlight=unlock
They asked for a proof of purchase (and gave me only 48 hours to fax it to them. I bought this phone in February, and I no longer have any idea whatsoever where the receipt is. So no joy for me.
Sent from my Xoom using xda app-developers app
KaoticEvil said:
They asked for a proof of purchase (and gave me only 48 hours to fax it to them. I bought this phone in February, and I no longer have any idea whatsoever where the receipt is. So no joy for me.
Sent from my Xoom using xda app-developers app
Click to expand...
Click to collapse
I paid for the unlock, USD25.00 got my unlock code in about 5 hours. I think it was www cellunlocker net
Yeah, I've been thinking about just buying a code. The only thing that still ties my phone to being an AT&T device is the network lock. How Kong did it take you to get the code?
Sent from my rooted Xoom running CM10 using the xda-developers app
KaoticEvil said:
Yeah, I've been thinking about just buying a code. The only thing that still ties my phone to being an AT&T device is the network lock. How Kong did it take you to get the code?
Sent from my rooted Xoom running CM10 using the xda-developers app
Click to expand...
Click to collapse
It doesn't take long. An hour or two
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
I tried to get a code from AT&T and they would have given it to me but said it wasn't available for SR. I have heard that though that if you push hard enough they will give it to you. I don't know. I use Straight Talk now and I absolutely LOVE it. You can get an ATT sim card from them and you don't need to unlock. I have tried several pre-paid networks and they have been by far the best.
I agree, I've had straight talk for over a year using my Nokia SIM and this is my third android phone using the work around. No problems what so ever. Just plop in my e-71 SIM and put in the new apn and I'm good to go. I've never had to unlock any phone.
Sent from my SGH-I727 using xda premium
Had issues with the upgrade process. They were saying I owed for both the note 4 and 5 lease payments. Last time I had an issue it got so bad I tweeted the CEO John Legere and he he told me go through T-force for customers service. You tweet them at @Tmobilehelp
Within the day they took care of everything... Full credit and I didnt have to stay on hold for an hour and call the sometimes not so helpful people at customer service. Amazing experience
redstar299 said:
Had issues with the upgrade process. They were saying I owed for both the note 4 and 5 lease payments. Last time I had an issue it got so bad I tweeted the CEO John Legere and he he told me go through T-force for customers service. You tweet them at @Tmobilehelp
Within the day they took care of everything... Full credit and I didnt have to stay on hold for an hour and call the sometimes not so helpful people at customer service. Amazing experience
Click to expand...
Click to collapse
While I like how they have made social networking an integral part of the customer experience, it shouldn't even come to that. I just think about those baby boomers who wouldn't even consider that route because it is outside of the normal way of doing business.
I had an issue where my IMEI was reported as stolen and the note on my account was "Locked for insurance" but there was no type of order number, no phone ordered and not to mention the damn phone wasnt stolen or broken. It was in its original box because I eventually purchased a Nexus 4. So when I got around to looking at selling my phone I popped my sim in and much to my surprise I could not connect to the network.
I went into a store that was near me because I used to enjoy face to face tech help over someone on the phone treating me like a dimwit and reciting "pull battery, airplane mode, restart" from a script through two levels of tech support.
You know what T-Mobile offered me? They offered to sell me an iPhone 5 when I was trying to figure out why the phone I opened my account which was not working. The one I still happened to be paying an EIP on.
So I went home and called tech support and the woman on the phone asked me if I could prove where I bought the phone. Well there have only been two phones on the account and the one in question was the one I opened the account with. Like are serious you can't pull that type of information up in the system.
Finally it took 4 days of flopping between tech support, all levels of management between asurion and t-mobile and an angry tweet finally got someones attention.
Long story short, I love that help is a tweet away but please for the love of god don't slack on telephonic and in-store support.
All this work for a damn HTC One S
i hear ya..it should be easier.
When I went to the t-mobile store to buy the note 5, they put me on Jump on demand without even asking. I didn't want that plan. So, I went the next day to change to a normal EIP, and long story short, I had to return the phone and buy a new one. Which meant paying a 50 restocking fee.
Now here's the thing. Before going to the store, I called customer service and they told me I wouldn't have to pay the restocking fee because it was their mistake. So, I emailed John Legere and he forwarded it to the right department. Long story short, got refund for restocking fee and customer service is pretty good if you reach the right department like T Force.
XxKINGxX2580 said:
When I went to the t-mobile store to buy the note 5, they put me on Jump on demand without even asking. I didn't want that plan. So, I went the next day to change to a normal EIP, and long story short, I had to return the phone and buy a new one. Which meant paying a 50 restocking fee.
Now here's the thing. Before going to the store, I called customer service and they told me I wouldn't have to pay the restocking fee because it was their mistake. So, I emailed John Legend and he forwarded it to the right department. Long story short, got refund for restocking fee and customer service is pretty good if you reach the right department like T Force.
Click to expand...
Click to collapse
The disconnect is insane. I had a similar situation and the phone support said I should not be paying for an over charge and the store needs to refund me. No questions. And I damn near had to cut someone's head off to get them to call Tmobile to verify. I make a point now that if I call in I get everything noted on the account. They way they can dispute the word of the fellow Tmo employee and not me.
Sent from my SM-N920T using Tapatalk
pcriz said:
While I like how they have made social networking an integral part of the customer experience, it shouldn't even come to that. I just think about those baby boomers who wouldn't even consider that route because it is outside of the normal way of doing business.
I had an issue where my IMEI was reported as stolen and the note on my account was "Locked for insurance" but there was no type of order number, no phone ordered and not to mention the damn phone wasnt stolen or broken. It was in its original box because I eventually purchased a Nexus 4. So when I got around to looking at selling my phone I popped my sim in and much to my surprise I could not connect to the network.
I went into a store that was near me because I used to enjoy face to face tech help over someone on the phone treating me like a dimwit and reciting "pull battery, airplane mode, restart" from a script through two levels of tech support.
You know what T-Mobile offered me? They offered to sell me an iPhone 5 when I was trying to figure out why the phone I opened my account which was not working. The one I still happened to be paying an EIP on.
So I went home and called tech support and the woman on the phone asked me if I could prove where I bought the phone. Well there have only been two phones on the account and the one in question was the one I opened the account with. Like are serious you can't pull that type of information up in the system.
Finally it took 4 days of flopping between tech support, all levels of management between asurion and t-mobile and an angry tweet finally got someones attention.
Long story short, I love that help is a tweet away but please for the love of god don't slack on telephonic and in-store support.
All this work for a damn HTC One S
Click to expand...
Click to collapse
This is a huge problem with Tmobile. Not only that, they act like retail stores and customer service are 2 completely separate companies. If you purchase a phone online or over the phone, the store will not help you and vice versa.
Sent from my SM-N920T using Tapatalk
All carriers do that from my understanding. When I was with Verizon they'd do basic troubleshooting at best and even at t-mobile they do the same.
Sent from my SM-N920T using Tapatalk
Tidbits said:
All carriers do that from my understanding. When I was with Verizon they'd do basic troubleshooting at best and even at t-mobile they do the same.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
My t-mobile literally does no trouble shooting. When I screwed up my Droid Bionic Verizon at least took it in the back and hooked it up to a diagnostic machine to try and determine what was wrong. Sprint could evaluate a device in store to process for replacement. The t-mobile I am near has on two occasions instructed me to call the hotline. I guess that's all you can expect when you work on commission. Taking care of the customers you already have doesn't make money.
Sent from my SM-N920T using Tapatalk
When I took my One M9 to T-Mobile they did the basic troubleshooting and then help me get a replacement. When I had my Note 2 the lady that helped me out she just looked and said "yup, that requires a exchange" and called up CS for me to get my exchange.
It might be specific to your area, and that could be store dependent. You will find that it varies between sales people and locations on how they view their jobs.
Sent from my SM-N920T using Tapatalk
My local tmobile store has great service.
XxKINGxX2580 said:
When I went to the t-mobile store to buy the note 5, they put me on Jump on demand without even asking. I didn't want that plan. So, I went the next day to change to a normal EIP, and long story short, I had to return the phone and buy a new one. Which meant paying a 50 restocking fee.
Now here's the thing. Before going to the store, I called customer service and they told me I wouldn't have to pay the restocking fee because it was their mistake. So, I emailed John Legend and he forwarded it to the right department. Long story short, got refund for restocking fee and customer service is pretty good if you reach the right department like T Force.
Click to expand...
Click to collapse
Lol @ "John Legend "
Sent from my SM-N920T using Tapatalk
pcriz said:
While I like how they have made social networking an integral part of the customer experience, it shouldn't even come to that. I just think about those baby boomers who wouldn't even consider that route because it is outside of the normal way of doing business.
I had an issue where my IMEI was reported as stolen and the note on my account was "Locked for insurance" but there was no type of order number, no phone ordered and not to mention the damn phone wasnt stolen or broken. It was in its original box because I eventually purchased a Nexus 4. So when I got around to looking at selling my phone I popped my sim in and much to my surprise I could not connect to the network.
I went into a store that was near me because I used to enjoy face to face tech help over someone on the phone treating me like a dimwit and reciting "pull battery, airplane mode, restart" from a script through two levels of tech support.
You know what T-Mobile offered me? They offered to sell me an iPhone 5 when I was trying to figure out why the phone I opened my account which was not working. The one I still happened to be paying an EIP on.
So I went home and called tech support and the woman on the phone asked me if I could prove where I bought the phone. Well there have only been two phones on the account and the one in question was the one I opened the account with. Like are serious you can't pull that type of information up in the system.
Finally it took 4 days of flopping between tech support, all levels of management between asurion and t-mobile and an angry tweet finally got someones attention.
Long story short, I love that help is a tweet away but please for the love of god don't slack on telephonic and in-store support.
All this work for a damn HTC One S
Click to expand...
Click to collapse
Yes, I totally agree plus I think that just looks worse on T-mobile's part because not only do you have a pissed off customer but now you have one and everyone else can see it. When I left Sprint for T-mobile I went on their Facebook page to post comments on why I was was leaving and their whole page was just full of rant after rant. That's mainly what people do on social media to big companies, they want to voice their anger where everyone can see it. It's like every 50 negative posts you'll find one positive. Lol
Trust me.. Next time you have any issue just use T-force. Don't waste your time on hold for 45 minutes or dealing with some bozo in the store. They are way easier to deal with.
Sent from my SM-N915F using XDA Free mobile app
Steeltippin said:
Lol @ "John Legend "
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Auto correct
Very easy process. I bought a phone off contract. Called tmobile, they let me unlock it instantly. Simple process, give them the imei and Sim card number (tmobile), and have an activated Sim from the service you want to use.
Turn phone off, replace Sim with working Sim, turn phone on. Profit.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
So in other words, keep calling back until they quit with the "your device isn't eligible" nonsense.
They didn't tell me that once. They did tell me I could use this phone abroad, on their network. They were very accommodating with me. Bought the phone on Monday, called yesterday, but didn't have phone with me. Called back today and it took 20mins.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
When you buy the V10 form TMO, did they ask you to join any plan?
I got V10 at $630 and on a pay as you go plan.
and they need me to add another $100 to that account and wait for 14 days to unlock.
didn't these apply to you?
I had to get a prepaid plan, which was $40 I believe. Also, I believe they did the unlock as a courtesy since I already am a customer, and have been for several years.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
fghxu said:
When you buy the V10 form TMO, did they ask you to join any plan?
I got V10 at $630 and on a pay as you go plan.
and they need me to add another $100 to that account and wait for 14 days to unlock.
didn't these apply to you?
Click to expand...
Click to collapse
yes, same story, I need find a way to unlock the phone. but the TMO put a "device unlock app" on this phone. making it really hard to unlock.
youtube showes ATT version of this phone can be unlocked online pretty easily.
regret bought from TMO
Warrior1975 said:
I had to get a prepaid plan, which was $40 I believe. Also, I believe they did the unlock as a courtesy since I already am a customer, and have been for several years.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
You've been a customer for several years. Those of us that are with other carriers are the people that are having a problem. I would hope if your a established customer they wouldn't give you a hard time about it.
Sent from my LG-H901 using XDA Free mobile app
2 weeks to wait isn't that bad though. You have the prepaid service. They told me originally I had to wait 2 weeks as well due to the buyers remorse deal.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
I was able to get them to unlock it without all of that. Just got it permanently unlocked. No $100 refill. No 14 days. It's only been 2 days since I bought it and I'm already unlocked.
I simply kept asking over and over, said please, asked them to make an exception, explained to them that I know it is not true that the $100 is a requirement because I have had T-Mobile unlock a phone for me without all that in the past. Then I finally asked him to elevate this to his supervisor. That's when the magic happened.
If you aren't getting anywhere, try that. If the rep is being super stubborn, just call back. You'll get someone different.
The key here is to be super nice, polite, sincere, and to use the magical key words: "please make an exception."
I'm telling you. Works every time.
Hi Guys
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
But I just got the LG V10 unlocked from T Mobile!!!!!! You guys can do the same too!
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
I bought this phone with pre-paid plan. called two days ago, the TMO representative said me three rules to unlock a prepaid phone are:
1) you use the phone with a TMO phone number:
2) passed the 14 days since you first make a call (passed the 14 days return period)
3) add another $100 to your prepaid account.
This is not same thing that I was told before I bought the phone!! Before I bought the phone, I actually called the TMO unlock department to make sure they can unlock the phone for me if I pay the full device only price.
Alright, Here are the steps to unlock the phone today:
1) call the T mobile pre-paid department. tell them I bought the phone for a few days and found out the t-mobile signal is extreme bad at work and also not good at home (this is true to me!). So I want to cancel the pre-paid plan. The TMO representative says if you don't use the phone for 180 days. the account will automatically expired and cancelled.
2) then I said I want to get the $10 on my account refunded because it is tmo's signal issue. I also told them I am more concerned on the device that paid in full can't work with other carriers.
3) the TMO representative asked: if they can unlock the device, will I still concerned about the credit in my prepaid account? I said if you can unlock the phone, I don't care about the $10 in my account.
4) TMO rep then asked my email account and send in the instructions to unlock the phone. followed the email. the phone is instantly unlocked.
The whole process took only about 15~20 minutes. very easy.
tips: try to call in the evenings, their offshore representative is more easy to talk with
hope this helps you guys!
I believe same strategy can be apply to you guys with post-paid plans.
Cheers!
Call tmobile and ask them, it's simple really. Just get a prepaid sim, activate it and put $100 on account. They say wait 7 days, but you can usually call and unlock within instant to 3 days. You can do this with any phone.
clockcycle said:
Call tmobile and ask them, it's simple really. Just get a prepaid sim, activate it and put $100 on account. They say wait 7 days, but you can usually call and unlock within instant to 3 days. You can do this with any phone.
Click to expand...
Click to collapse
best and simply way
It still requires you to become a T-Mo customer and pay 100$ in advance though. It's hardly a great method unless you're already on T-Mo or find a way to get back that 100$ credit.
I've tried the "human" factor; called 2 shops and talked with 2 chat operators on support with no success; they haven't granted me any exception even though my cause was legit.
BTW, what would happen in this scenario:
I buy the phone. Put "someones" T-Mo sim-card and that person calls the support right away. Would they unlock the phone assuming that person is on T-Mo for 1+ year?
tersagun said:
It still requires you to become a T-Mo customer and pay 100$ in advance though. It's hardly a great method unless you're already on T-Mo or find a way to get back that 100$ credit.
I've tried the "human" factor; called 2 shops and talked with 2 chat operators on support with no success; they haven't granted me any exception even though my cause was legit.
BTW, what would happen in this scenario:
I buy the phone. Put "someones" T-Mo sim-card and that person calls the support right away. Would they unlock the phone assuming that person is on T-Mo for 1+ year?
Click to expand...
Click to collapse
Yes that will work if the person has not unlocked over 2 phones in the previous year. The sim card must be in the phone for at least 2-3 days to register the phone on the person's T-Mobile account. For more details check out the official T-Mobile unlock policy.
https://support.t-mobile.com/docs/DOC-1588
This looks like a loophole in the t-mobile unlock policy. Has anyone tried that? If the device is associated with a canceled account, the account balance must be zero, including all pending charges
Sent from my SM-N900T using Tapatalk
Crazy to see this whole unlock thing again. It first started out with the galaxy s6 when they introduced that unlocking app. Went through hell with tmobile to get my s6 edge unlocked to work with cricket (AT&T). You cannot unlock any phone anymore without the app and getting around the whole 40 days thing was highly annoying. After I got my phone unlocked, all worked nice and dandy until my phone decided not to make or take calls on lte.. While on lte all incoming calls will not come through and outgoing will not go out. Had to force the phone to stay on hspa for get and receive calls. Sucked. Sold thag phone and just got the international version downside of international version (at least for Samsung) is that the radio isn't optimized so I always have very low bars of lte and often jump to hspa... Most times I have 1 bar of lte. Unless I'm really close to a tower where the signal goes go 3 or 4 bars.
Sent from my SM-G928F using Tapatalk
So I finally got some clarity as to why I can't unlock yet. I have to wait the 14 day demise period?!
I have been struggling to get this phone. Since I'm in Canada I have to either buy from Swappa or ebay and none of the sellers are willing to pick up the phone and ask tmo to unlock it for me which is ridiculous. Is anyone aware of any 3rd party sites that can unlock this device? One's like cellunlocker say they cannot do it due to the tmo unlock app or whatever it is. If anyone knows of a site to make it happen that would save me a lot of headaches and I could just buy one already!
markbencze said:
I have been struggling to get this phone. Since I'm in Canada I have to either buy from Swappa or ebay and none of the sellers are willing to pick up the phone and ask tmo to unlock it for me which is ridiculous. Is anyone aware of any 3rd party sites that can unlock this device? One's like cellunlocker say they cannot do it due to the tmo unlock app or whatever it is. If anyone knows of a site to make it happen that would save me a lot of headaches and I could just buy one already!
Click to expand...
Click to collapse
No there is no current vendor or method to unloc other than tmobile directly..
3 months ago there was, all 3rd party vendors with remote access to tmobile activations were able to inject imei and have them made eligible for unlock via the device unlock app.
That loophole has since been closed. It now requires direct contact with tmobile and must meet the requirements.
I just bought walmart tmobile $30 kit activated. Bought $100 refill off ebay for $53. Called for 3 days until my phone showed up on the network. They unlocked after having supervisor authorize exemption.
You can close / cancel the account, after they refund you with a master card with remaining funds. Ymmv
clockcycle said:
No there is no current vendor or method to unloc other than tmobile directly..
Click to expand...
Click to collapse
Yes there is. It just costs a lot. https://www.unlockbase.com/phone-unlocking-service/tmobile-device-unlock-app-official-unlock/